The automated review requests are what deliver the most value for me. I work across several podiatry clinics, and before GatherUp my clients relied on front desk staff to remember to ask for reviews, which meant it rarely happened. Now a patient is seen, the request fires automatically, happy patients get routed to a public Google review, and anyone unhappy gets a private channel to the practice first. That alone took review generation from sporadic to consistent, and review volume and recency are two of the biggest factors Google weighs for local "podiatrist near me" searches.

On UI and workflow, the unified dashboard is the feature I touch most. Pulling reviews from Google and other platforms into one screen means I'm not logging into separate sites for each client, which saves me time every reporting cycle when I'm checking reputation across the whole roster.

For ROI, the math is simple on the client side. [If you have one, a real before/after here lands hard, e.g. "one clinic went from 36 reviews in a year to 93 in three months and now ranks in the top three of the local map pack."] More fresh reviews means better local visibility, and better visibility means more new patients, which is the whole point. Review collected by and hosted on G2.com.

The biggest gap for me is the lack of EMR integration. My clients run podiatry systems like TRAKnet, Sammy, and ModMed, and GatherUp doesn't connect to them. That means getting patient contact info into GatherUp takes a manual upload or front desk entry rather than review requests triggering automatically off the day's completed appointments. For a busy clinic, anything that depends on staff doing an extra manual step is a step that sometimes gets skipped. A direct EMR connection would close that loop and make the whole system truly hands-off. Review collected by and hosted on G2.com.

I've thoroughly enjoyed getting familiar with this product, both for my own business and for clients I serve in my agency. GatherUp is like a missing puzzle piece I'm grateful to have finally found! Not only is my own review-gathering process more streamlined, but I've got a new productized service I can sell to my clients. My onboarding experience with Mike was world-class. I'm super confident in my ability to use the software and leverage it for my and my clients' business growth. GatherUp is an easy '"YES" for any individual business or agency looking to offer review/reputation management to their clients Review collected by and hosted on G2.com.

I'd love to see a native email signature widget come to GatherUp in the near future. Though it's easy to add your GatherUp review link to an email signature, I'd love to see a stylized thumbs up/down element that can be added to an email signature to increase engagement. That's a great value add I'd like to provide to clients I onboard onto GatherUp. Review collected by and hosted on G2.com.

What we really like about GatherUp is how user-friendly and intuitive the platform is, making it easy for us to gather and manage customer reviews efficiently. The automation features are particularly helpful, allowing us to schedule review requests and follow-ups without any extra effort. We also appreciate the centralized feedback management, which keeps everything organized and accessible in one place. Additionally, the customization options for requests and communication are a great touch, allowing us to tailor our messaging to fit our brand’s tone and style. Above all, the support from Mike and Michelle has been outstanding—they’ve been incredibly patient and responsive, ensuring we get the most out of the platform. Their assistance has truly elevated our experience with GatherUp. Review collected by and hosted on G2.com.

None comes to mind at this given time. We are very happy. Review collected by and hosted on G2.com.

Mike made our onboarding process seamless. He communicated everything clearly, took the time to ensure we fully understood each step, and regularly checked in with us. He answered all our questions thoroughly and provided clear instructions and valuable recommendations on how to get the most out of the platform. Review collected by and hosted on G2.com.

None so far—their team has been consistently communicative throughout the entire process. Review collected by and hosted on G2.com.

Mike is absolutely phenomenal! The onboarding process was a breeze with his guidance! He was very intentional and attentive to any questions I had. He also encouraged me to always reach back out if I hit any road bumps during my time at GatherUp, which I was super appreciative of. Overall, it was above a 5 star experience!! Review collected by and hosted on G2.com.

Currently, I am highly satisfied with the service I have received. Review collected by and hosted on G2.com.

I considered another software but their sales people were more roadblocks than helpful, with layer upon layer of questions and not directly answering my questions first. I like some of the new features added (SMS Marketing, automated replies). Looking forward to implementing GatherUp for 5 of my existing clients. Oh, and onboarding was easy, insightful and fun Review collected by and hosted on G2.com.

When I find something I don't like, I'll come back to this site and let you know. Review collected by and hosted on G2.com.

Seamless review requests that yielded results Review collected by and hosted on G2.com.

The product is expensive for what it provides, especially when you have a lot of locations. Review collected by and hosted on G2.com.

Ease of use and support. GatherUp has set the bar high for other companies to follow. After you sign up, you get a dedicated support person who walks you through the entire process step by step, in dedicated video sessions to show you how it works and to answer any questions. It has a lot of bells and whistles so it's good to have this support, but it's also very easy to use once you know the basics. Review collected by and hosted on G2.com.

There isn't anything to dislike. There are a few features still missing that I am looking forward to in the next upgrade, like being able to combine locations for an aggregate review widget when using the tag manager for selective display. But this is a very minor detail in an otherwise great product. Review collected by and hosted on G2.com.

I love the way Gatlin and other employees faced with challenging customer service issues stick with you until the problem is solved. I left a competitor because of CS issues. GatherUp is exceptional! Review collected by and hosted on G2.com.

I would like to be able to turn off follow up emails with a toggle. As it is only one of seven can be turned off. Review collected by and hosted on G2.com.

Easy to use and deploy with great results. The software is easy to use for our store locations with very little training and is very intuitive. Not only has it helped to see what we're doing right as a business but where we can improve. Their customer support has always been there to resolve any problems, which are very infrequent, quickly. Review collected by and hosted on G2.com.

No complaints great product all around to help get important customer feedback. Review collected by and hosted on G2.com.