# 3CLogic Cloud Call Center Reviews **Vendor:** 3CLogic **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 50 ## About 3CLogic Cloud Call Center 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to. ## 3CLogic Cloud Call Center Pros & Cons **What users like:** - Users rave about the **outstanding customer support** of 3CLogic, highlighting the team's responsiveness and personalized assistance. (10 reviews) - Users appreciate the **exceptional support** from 3CLogic’s team, making transitions and call center management seamless and efficient. (9 reviews) - Users praise the **efficiency** of 3CLogic, noting exceptional support and smooth integration enhances call center operations. (8 reviews) - Users commend the **outstanding support** from 3CLogic’s team, making implementation and ongoing operations exceptionally smooth. (8 reviews) - Users commend the **ease of use** of 3CLogic Cloud Call Center, appreciating its intuitive design and seamless integration. (6 reviews) - Response Time (6 reviews) - Easy Implementation (5 reviews) - Implementation Ease (5 reviews) - Easy Setup (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users express the need for **more customization options** in 3CLogic, particularly for dashboards and widgets. (4 reviews) - Users feel limited by the **lack of customization** , particularly in dashboard options and feature accessibility. (3 reviews) - Users experience **connection issues** primarily due to network compatibility, impacting call quality and overall satisfaction. (2 reviews) - Users desire more **customization options for dashboards** to improve functionality and team separation. (2 reviews) - Users face **implementation delays** , as features are not fully enabled at launch, causing frustration in the onboarding process. (2 reviews) - Inadequate Reporting (2 reviews) - Learning Curve (2 reviews) - Users express frustration over **missing features** that require manual activation, impacting their overall experience with the platform. (2 reviews) - Poor Connectivity (2 reviews) - Poor Reporting (2 reviews) ## 3CLogic Cloud Call Center Reviews ### 1. Partnering with 3CLogic has been a truly positive experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy J. | Senior ServiceNow Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about 3CLogic Cloud Call Center?** Working with 3CLogic as our telephony vendor has been an incredibly positive experience, and their partnership has consistently brought value to our organization. Their responsiveness and ability to provide quick resolutions to issues has given us great confidence in the reliability of our systems, and it has been reassuring to know that we can count on them whenever challenges arise. What stands out even more is their willingness to go above and beyond—offering assistance even after hours when urgent matters need attention, which demonstrates not only technical expertise but also a genuine commitment to customer success. It has been a true pleasure collaborating with the entire team, and I want to especially recognize Rachel Brown and Juan Vargas for their kindness, professionalism, and empathetic work ethic. Both have shown time and again that they truly care about the people they work with, which makes every interaction feel collaborative and supportive. Their dedication and personable approach have made 3CLogic not just a vendor, but a trusted partner that we deeply appreciate. **What do you dislike about 3CLogic Cloud Call Center?** "If there were one area to improve, it might be reducing the system’s complexity for new users, as the platform’s powerful capabilities can sometimes require extra training or support to get up to speed. That said, the team’s responsiveness and willingness to walk us through challenges quickly offsets this." **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 3CLogic’s Cloud Call Center has helped us solve several challenges by giving us the tools to better manage and enhance our customer experience. One of the biggest benefits has been the ability to design and implement a new IVR system that is both intuitive and easy to navigate, ensuring that customers can quickly reach the right resources without frustration. The platform’s flexibility also allowed us to incorporate multi-language options, which has been a tremendous advantage in serving our diverse customer base more effectively. This not only reduces call handling times and misroutes but also improves overall satisfaction by making the experience more personalized and accessible to all of our users. ### 2. Always available and dependable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about 3CLogic Cloud Call Center?** I was able to disperse my staff during a natural disaster and keep our call center up and running seamlessly to end users. The ability to change the IVR on the fly, in an easy to navigate way and quickly move agents from one skill group to another. **What do you dislike about 3CLogic Cloud Call Center?** I don't really have any recurring negatives, the product has been great for us. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Being a cloud call center and integrating seamlessly with ServiceNow has given us a built in DR solution without needing a clumsy secondary phone system. ### 3. Reliable and User-Friendly with Superb Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Corporate Talent Manager Fleet Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about 3CLogic Cloud Call Center?** I appreciate 3CLogic Cloud Call Center for providing efficient calls and strong connectivity. The in-depth analytics really help in understanding our hiring dynamics. I find it user-friendly and reliable, and I value the ability to monitor the quality of our calls from an in-depth metric perspective. The initial setup was super easy. **What do you dislike about 3CLogic Cloud Call Center?** Every now and then there seems to be some latency issues that is resolved by rebooting the software. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 3CLogic Cloud Call Center provides efficient calls and strong connectivity, with in-depth analytics to understand our hiring dynamics. ### 4. Amazing Product and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | End User Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2025 **What do you like best about 3CLogic Cloud Call Center?** Our recent experience with 3CLogic was outstanding. One morning, we noticed an unusual lack of incoming calls and suspected a possible phone outage. As someone new to the role, I didn’t yet have access to our emergency contact list, so I reached out to our Account Manager, Matt McTighe, who immediately contacted their 3CLogic support team on our behalf. Their response was impressively fast. Not only did their support team reach out to me directly, but they also thoroughly reviewed our connection and configuration to confirm everything was functioning properly. Even before their email response arrived, we received a call from an end-user, which helped confirm that service was indeed active. Still, it was incredibly reassuring to see 3CLogic proactively investigating the issue and demonstrating such diligence. Their responsiveness and attention to detail gave us confidence in the reliability of their platform and support team. I highly recommend 3CLogic to any organization looking for a dependable and customer-focused communications solution. **What do you dislike about 3CLogic Cloud Call Center?** I found that modifying an existing report was not as intuitive as I had hoped. However, once I located where to make the changes, the process itself was straightforward and easy to complete. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Response times have improved significantly, with calls now being routed efficiently to available technicians. This ensures that end-users receive prompt support without having to endure long wait times. Additionally, the integration with ServiceNow enables technicians to log and create tickets in real time while assisting end-users, further streamlining the support process. ### 5. 3Clogic team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about 3CLogic Cloud Call Center?** Working with the 3Clogic team has been an outstanding experience from start to finish. The implementation of the call center into our ServiceNow platform was smooth and successful, and the results have been fantastic. The team was incredibly kind, responsive and professional throughout the process. Project management was clear and well structured with Morgan Thomas providing excellent communication and remarkable patience as we balanced internal projects. 3clogic is intuitive and includes all the features we needed. Seamless ticket integration to simplify calling users directly from contact cards and easy access to call recordings on each INC. Highly recommend the 3CLogic Team! **What do you dislike about 3CLogic Cloud Call Center?** My only negative is that the dark mode doesn't affect the entire windows and I can't resize it. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We were losing a lot of data on work product because technicians from multiple departments weren't documenting all calls. This helped us capture every single call that is made to our support lines and quickly document work. ### 6. A valued partner who always delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Gina K. | Service Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about 3CLogic Cloud Call Center?** Working with 3CLogic has been an exceptional experience. Their team consistently demonstrates a high level of professionalism, flexibility, and commitment to meeting our expectations. They are always eager to collaborate and willing to go the extra mile to ensure project success—regardless of shifting timelines or priorities on our end. Even when we've needed to slow things down, they've remained patient, accommodating, and solution-focused. Every interaction with their staff has been positive—their team members are not only knowledgeable and responsive, but also genuinely friendly and personable, making them a pleasure to work with. I truly value our partnership with 3CLogic and look forward to continued collaboration. **What do you dislike about 3CLogic Cloud Call Center?** I have yet to encounter anything that I dislike about 3CLogic. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** They are integrating Voice A1 and creating agents to handle straight forward requests from customers. We've been partnering together on a solution for a more automated password reset feature within the IVR. ### 7. 3Clogic to rescue! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about 3CLogic Cloud Call Center?** After separating from our much larger company, 3Clogic became our Call Center and IVR solution. Providing us an integration with ServiceNow also aided our ITSM needs. From Reporting to Dashboards to Indicators, Functionalities, Automation, and Conversational Ai, the more needs we came with, the more they sought to provide. If they didn't have it, they made sure we were in front of the right people to align our vision and ideas that make the product features and our concepts a reality. The genuine concern and support that each individual at 3Clogic provide always feels personalized to our organization and that sets a standard. During my interactions with their staff, I often send my compliments to whoever the hiring managers are, that they've drafted an awesome team of teams that truly care! **What do you dislike about 3CLogic Cloud Call Center?** In our instant gratification culture, we sometimes dislike the length of time it takes to review or investigate specific issues that may arise. But I understand this is only because 3Clogic is thoroughly covering all bases before they report back. 3Clogic is always waiting and willing to help us get what we needed. Most of time I already know there are self-inflicted issues we encounter, but I really want 3Clogic to prove it NOW so I can relay to others on our end that we could have done better :) In short, they're ready to address and fix our dislikes! **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 100% of our Global Service Desk staff works remotely. 3Clogic provides the computer telephony integration we need for our call center environment to connect our employees, contractors, clients, and customers to 365/ 24x7 Global IT Support. ### 8. 3C Logic is a Reliable Product with Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about 3CLogic Cloud Call Center?** 3C Logic has been an extremely reliable product, easy for our Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with, we truly value the partnership and relationships we've built over the years. The 3C Global Support Desk is amazing, responses are immediate and issues are resolved in a timely manner. **What do you dislike about 3CLogic Cloud Call Center?** I would like to see more customization options available in the Dashboards **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise ### 9. Great Platform Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Julio C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about 3CLogic Cloud Call Center?** We are a high-volume vacation call center, and from the very beginning of our partnership with 3CLogic, the service has been nothing short of exceptional. Their user-friendly platform, robust reporting tools, and advanced functionality—along with the creative and complex IVR system tailored specifically to our company’s needs—have all exceeded our expectations. The support team at 3CLogic has gone above and beyond. Juan and Matt, in particular, have played a crucial role in helping us grow both operationally and structurally from a telephony standpoint. Our business relies heavily on efficiently routing inbound and outbound calls to the right departments, and this system has made that seamless—ultimately allowing us to expand our team and better serve our clients. We highly recommend 3CLogic to any business looking for a reliable and scalable telephony solution. **What do you dislike about 3CLogic Cloud Call Center?** To be transparent I don't have any dislikes about this system. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Abandon calls, contact rates improved, call quality. ### 10. World-Class Call Center Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Luis V. | HR Service Center Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about 3CLogic Cloud Call Center?** Since we implemented 3C Logic technology for our Contact Center, we have received accompaniment and continuous support from their expert team. From a User perspective, it was a game changing for us, with all the features available and easy to use for our group of agents. The fact that settings are easy to update and adjust from ourselves, it simplifies our call center management. Every interaction we have with 3C, weter it is from a Account/Customer Success Mgr or technical support, feels personalized and responds to our bussiness needs. **What do you dislike about 3CLogic Cloud Call Center?** It's hard to think of any downsides when it comes to our 3C Logic usage. The only experiences when we've had some difficulties are realted to connectivity/server issues. Most of the times, the problem doesn't come from 3C Logig, but it has to do with browser and network compatibility from our Company settings. 3C team has always being supportive and fast resposners whenever we have any issue. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** With the AI-Powered Solutions, makes our agents and customers' lives easier! ### 11. Once off the ground, it's been a solid experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy B. | Lead IT Technical Support Specialist in IT Service Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about 3CLogic Cloud Call Center?** The support team is quick to respond when we begin having issues with our systems or have general questions regarding functionality to allow me to assist in my job as a system administrator in the 3C system and with companies they're affiliated with. Our tickets and concerns have been investigated and taken care of quickly. Our two product support managers, Rachel and Morgan, have been thorough with communication to ensure we maintain deadlines. The report system makes it easy to narrow down information for thorough analysis of our calls and agents. I fully recommend them to any other companies looking for software to improve their call center performance. **What do you dislike about 3CLogic Cloud Call Center?** The initial product manager assigned to implementation with our company made it a bit challenging to get off the ground in the beginning. This is also no fault of their own as a company but, if your company has any levels of instability in their network performance, degredation could occur with call quality. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Having an infrastructure for our team to take calls and having a thorough reporting system for proper call analysis and agent performance. ### 12. Exceptional Implementation Support and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about 3CLogic Cloud Call Center?** Our experience with 3CLogic has been outstanding during our most recent acquisition and adjustment to our platform, largely due to the incredible support from the implementation team, especially Kamlesh and Morgan. From the very beginning, they took the time to understand our business needs and provided hands-on assistance throughout the entire rollout process. Morgan was instrumental in ensuring a smooth transition, offering detailed walkthroughs and best practices tailored to our environment. Morgan’s attention to detail and responsiveness made troubleshooting with Kamlesh and implementing adjustments effortless. Her proactive approach and clear communication helped us meet our timelines while ensuring our team was fully equipped to leverage the platform’s capabilities. Ela and the technical support team have been phenomenal as well. They are always kind, understanding, and everyone truly wants to help. I've never had a negative experience with any of the staff at 3cLogic. Beyond the implementation, 3CLogic has continued to provide top-tier support, making our call center operations more efficient and adaptable to our evolving needs. **What do you dislike about 3CLogic Cloud Call Center?** The platform itself is reliable, but like any system, there was a learning curve in the initial setup. Some advanced configurations required additional assistance, but those were quickly resolved. We are very excited for the newest upgrade to 7x, and we know we can count on excellent support during our migration. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 3CLogic has provided us with a flexible, scalable solution that seamlessly integrates with our existing infrastructure. With their AI-powered analytics and robust reporting tools, we now have greater visibility into agent performance and customer interactions. The ease of making configuration updates in-house has significantly streamlined our call center management. If you're looking for a call center solution with an implementation team that truly cares about your success, I highly recommend 3CLogic!! ### 13. The best support and engagement I've had from a call center vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about 3CLogic Cloud Call Center?** We moved to 3CLogic from a different call center provider and I've previously worked with several call center software platforms. They all have their own flavors of the same thing (there's only so many ways to answer a phone call!) but the features you're looking for can be quite obfuscasted. 3CLogic did did a good job of walking us through a structured implementation process that addresses our business needs and the ServiceNow requirements we had. This left us with a good understanding of each of the features, so it is typically not too tricky to get where we need to go. Integration with other systems is easy too, because we've probably already integrated that system with ServiceNow, so the fact that 3CLogic talks to ServiceNow means we can reuse our existing work. Finally though, while not a part of the product, the customer suppoer and engagement we get from our account team really seals the deal and makes dealing with any tricky things a breeze. No product is perfect and some of the things we want to to with it are, admitteddly, silly. But, we have to find a path and our account team and support have been exceedingly helpful and supportive. The relationship really makes it. **What do you dislike about 3CLogic Cloud Call Center?** The current version of the platform is setup in way that I think is sort of meant to save you from yourself - only specifically the things you needed according to your requirements are enabled at implementation/launch. Several years in, we've discovered there are features, screens or buttons we have to ask to have turned on. There's never any fuss about it - we ask and it's done - but it is sometimes frustrating when there's a screen or feature you see in a help document or other reference, and it's not immediately there in the platform. I would prefer we just got everything enabled all at the start, but I can see why that's not how they do it. We have been offered demos of their coming major upgrade, and it does seem like they've optimized a lot of the eccentricity out of the product (which is good) so depending on when you're reading this, this criticism may be moot. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We had one specific problem that led us to 3C, and that was that our previous provider claimed (and still claims!) to have excellent ServiceNow integration - but what they actually had was something that mostly didn't work and despite literal years of trying to work with their team, paying for additional professional services, and more wasted time then they deserved they simpy could not deliver on the most basic thing we needed which was for a phone call to be able to create and update a record in ServiceNow. It was mind boggling how terrible they were - they were one of the largest players in this space. Ultimately I think we just had a terrible account team, drew the short straw from their professional services team, and they just didn't care about keeping our business. 3CLogic was the opposite of that, and the benefit we receive from our phone system being able to directly manipulate records and processes in our system of record (ServiceNow) is hard to quantify, but it's significant! The other problem we didn't necessarily know we had was that we really had some room for improvement in how we were doing call quality scoring. We purchased speech analytics with our contract which offers all kinds of bells and whistles (including text transcription which we love) but it also had an incredibly robust call quality scorecard process that is informed both by our manual review of calls but also analysis of the text trasncription. It's really improved the efficiency of our call quality work, which is a big benefit but not one we realized would come out of this! ### 14. 3CLogic Call Center Solution - Exceptional Enterprise Call Center solution **Rating:** 5.0/5.0 stars **Reviewed by:** Drew E. | Network Services Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about 3CLogic Cloud Call Center?** Reliability and support are the two items that first come to mind when I envision my experience working with 3CLogic. Our enterprise has leveraged the 3CLogic solution, originally for our Service Desk/Help Desk team, and later expanded this platform out to support multiple operations teams as well as our inside sales team. While I inherited this from the original owner, I can say that both of our experiences have been nothing short of stellar. I have never had a better experience with another vendor within our telecommunications environment than 3C - and I doubt I will. Their team is incredibly easy to work with, they are *proactive* in terms of working to achieve or overcome obstacles and ensure stability within their environment and excel in their communication and relaying of information regarding upcoming changes or known issues/outages to their customers, and their support staff were not only knowledgeable and friendly - but they actively encouraged me to reach out if there were items that *they* could take off of *my* plate with respect to changes and management within our environment. They also provide an easily accessible ticket portal, and include multiple documentation within their support portal that assisted me on multiple occassions with identifying a solution without the need to submit a ticket. When I have had to submit a ticket, and these times are *very few*, their response and follow ups were exceptional - 3CLogic's support agents do such a good job with following through on our issues and driving these items to conclusion. I don't have to stay on them to ensure the issue is resolved - and they are more than helpful with working around my own schedule for any calls or troubleshooting sessions required. I would also note that they are extremely willing and helpful to assist with product training - I've had several teams that we moved over who had minimal experience with softphone clients, and 3CLogic's team were more than happy to provide multiple training sessions to assist with bridging the knowledge gap for our employees. I've gone through multiple migrations in my career, and this was the first time I've had the vendor provide the level of training that 3CLogic did. While they certainly have exceptional FAQs and documentation to provide, they understand that some individuals learn differently, and were more than willing to provide live training sessions via video call with Q&A afterward to ensure our staff felt confident with the new tools that 3CLogic was providing. Most of my work with 3CLogic was focused on operations, changes, troubleshooting the few issues that arose, or working as the SME/technical lead for the various projects deployed in our environment with 3CLogic's solution since late 2020. While I cannot speak directly as a manager of service desk agents or from an administrative standpoint, I would be remiss if I did not note that both our current Service Desk manager and her predecessor are huge fans of the 3CLogic team and its product. Specifically with regards to anyone looking at this from a position of managing a service desk or help desk team, I would note that the options and flexibility provided from 3CLogic is extremely helpful with respect to the reports and analytics available to give you the data you or your leadership desires. I could easily go on with the joys of my experience with 3CLogic's team at length, but this review is already getting quote length. I would close with the following: If you are looking for an exceptional team and solution for your call center or IVR needs for your organization, I cannot encourage the 3CLogic solution and their team more after working with them for the past four years in my role as SME/lead voice engineer for our enterprise. 3CLogic and their people and culture are simply the best. **What do you dislike about 3CLogic Cloud Call Center?** I have not really encountered any items that I dislike with respect to 3C's platform. The vast majority of issues we experienced with the platform were self-inflicted injuries from our own end with changes in the ServiceNow environment that were not coordinated. The only issue I can think of is a trivial one, related to the media library and the ability to download files I've uploaded. Each time that was an issue, and they were few, I simply put in a service request ticket and had the file in my inbox shortly. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 3CLogic provided a call center solution for our enterprise's IT Service Desk as well as our primary support TFN and the IVR that the TFN terminated to. This was extremely successful, and when we had needs related to rolling out call centeresque solutions for additional operations teams they worked with us to provide these - they also presently provide the call center solution for all corporate HR, and we moved our inside sales team to the solution last year after atrocious problems experienced with that team's previous vendor. They provide solutions for our agents and staff that meet our 24/7 media organization's daily needs for a reliable and efficient solution for our communication needs, and they have proven to be a friendly, competent, and reliable partner for myself and our organization. I also personally loathe meetings, and my meetings with 3CLogic are typically the only ones I ever look forward to. :) ### 15. Very functional and flexible CTI solution, nicely integrated with ServiceNow **Rating:** 4.5/5.0 stars **Reviewed by:** Piero C. | Transformation Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about 3CLogic Cloud Call Center?** Very strong integration with ServiceNow, which makes managing the e2e telephony and ITSM management work simple, flexible and nicely integrated. Excellent support for the early stages of installation, implementation, deployment and configuration. Training and enhancements have been valuable and delivered in a timely manner. Ongoing support and attention to our requirements has always been very good. We love the complementary capabilities provided by Observe.AI sentiment analysis solution. **What do you dislike about 3CLogic Cloud Call Center?** Would like to see more customization in dashboard, like adding multiple of the same widgets to one dashboard to separate teams. Nice to have: the ability to edit contacts on scheduled reports. As of now I need to recreate the schedule to edit contacts. Agent status record reporting: Add amount of time in of agent in the status, along with Time stamp of status change **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Providing 24 x 7 access to pour customers for managed IT support ### 16. 3C Logic!! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas A. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about 3CLogic Cloud Call Center?** The system has been easy for staff to learn even with us having such a high turn around. We have also had a great team in Rachel Brown and Morgan Thomas helping support us through our moderization project. **What do you dislike about 3CLogic Cloud Call Center?** The only thing I would say I dislike at this time is that our business is not using 3C to its full potential and using all the feature 3C has to offer. Once our modernization project is complete we will be using the system to its full potential. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Our lack of staffing as well as helping us be more efficient. ### 17. extraordinary experience to make calls and have a good management. **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos D. | Training and Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about 3CLogic Cloud Call Center?** 3cLogic helped us implement the correct use of being able to make calls that you dial. A digital platform and successfully solve each channel to create a more effective selection process for each of the calls and to be able to make a good assessment of how we can communicate with each client since it maintains well-structured characteristics. **What do you dislike about 3CLogic Cloud Call Center?** He is always willing to do everything in more significant ways to improve our work. It helped us save a lot of time on each customer service. It has a maximum in each of its characteristics. **Recommendations to others considering 3CLogic Cloud Call Center:** It is a great option to have an extraordinary communication at one of the clients' homes since it demonstrates its effectiveness in the product and that each team can implement its solution in each call center so that the staff manage to attend, in a flexible way to each client whenever and when necessary. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** It allows us to have better communication with each one of our clients. It is very solid. It is a very responsive app to fix any problem. Good development to integrate everything for calls and messaging. ### 18. Great partner in our customer fulfillment portfolio **Rating:** 5.0/5.0 stars **Reviewed by:** Dan N. | Implementation Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about 3CLogic Cloud Call Center?** We have been working with 3CLogic for several years as our primary phone provider. Their integration with ServiceNow has been invaluable and their capability to grow and adjust along with ServiceNow upgrades has allowed us to remain on a fast update process. We have implemented numerous custom projects to align with client needs and they have been very responsive to requests and requirements. **What do you dislike about 3CLogic Cloud Call Center?** Additional API options would be desirable. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** The main business problem 3CLogic has solved for us is being able to quickly implement new clients with both phone and ServiceNow case projects. We have been able to implement a new client in a matter of days, and changes can be done in hours or even minutes. ### 19. Support for our specific business and change management needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about 3CLogic Cloud Call Center?** The implementation team went above and beyond to support our specific business needs for rollout and worked with us through change management on our end. **What do you dislike about 3CLogic Cloud Call Center?** Allows us to standardize globally with a consistent experience. Some of the functionality isn't ideal for a highly consultative B2B sales team; more conducive to higher volume reps. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Global, scaleable process for inbound and outbound calling ### 20. 3C Logic has been Fantastic. **Rating:** 5.0/5.0 stars **Reviewed by:** Al G. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about 3CLogic Cloud Call Center?** 3C Logic has been Fantastic for our call center operation. We have used and reviewed several of their competitors, they blow away the competition. The format is easy for the reps to use and learn. The analytics that they provide are second to none and they get down into the details that help to make the business run better. Their customer support is incredible. They are quick to respond, always willing to help, and follow up afterwards to make sure that the solution resolved the problem completely. **What do you dislike about 3CLogic Cloud Call Center?** With 3C Logic being a Cloud based product, lag can sometimes occur. This is true with any system that is cloud based. When we decided to go with 3C Logic we weighed that out, but the down time is so rare it didn't make sense to buy a stand alone dialing system. In fact, 3C is up and working way more often than our previous onsite system was. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 3C Logic does a great job keeping customers and their products up to date with the latest versions of their software. We so rarely have a problem that it's tough to think of one. ### 21. Can't say enough good things about 3CLogic... **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph A. D. | Sr. IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2020 **What do you like best about 3CLogic Cloud Call Center?** Staff is amazing- attentive, supportive, flexible-- always there when you need them to help drive the project through to success. **What do you dislike about 3CLogic Cloud Call Center?** No dislikes ! No complaints at all...... **Recommendations to others considering 3CLogic Cloud Call Center:** 3CLogic is by far the best option available in the space. If you are looking for a great product and a great team to implement your call center solution, look no further- 3CLogic is it! **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** 3CLogic was the first call center to be set up and run by an individual Business department inside or organization. We simply could not have done it without the tools that 3CLogic call center provided. It enabled us to gather a full team of customer focused agents for the HR department that have been fully functional and available to take support calls, since day one of our launch. Just amazing... ### 22. Simple, Seamless Implementation and Use with ServiceNow. **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about 3CLogic Cloud Call Center?** From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work. **What do you dislike about 3CLogic Cloud Call Center?** I have no downsides to 3CLogic at this time. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Going live with 3CLogic during the COVID-19 pandemic has truly brought a great way to interact with our employees while we are continuing to serve the employee base from an HR perspective - all while working from home. We previously did not have a system to handle calls as such, so the 3CLogic solution really improved this experience! ### 23. Director, Managed Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about 3CLogic Cloud Call Center?** The account manager is friendly, responsive and provides solutions to the issues we have faced. **What do you dislike about 3CLogic Cloud Call Center?** Support tends to be an issue. We are not sure if the company is growing quickly but it seems there are only a couple of support team members who can answer questions quickly and accurately. **Recommendations to others considering 3CLogic Cloud Call Center:** The integration with ServiceNow is very simple. The account manager has been great to work with and listens to our issues and helps find solutions. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We are using the CTI as a phone system for our call center integrated to ServiceNow through open frame. It is adequate for that purpose. ### 24. 3C has all the standard functionality you need from a cloud telephony system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2020 **What do you like best about 3CLogic Cloud Call Center?** Even though it's a simple system, that actually makes it very easy to use. The account and technical managers' support is exceptional and with their help you can find solutions and workarounds to almost anything. **What do you dislike about 3CLogic Cloud Call Center?** The reporting could be improved. Real time reporting as well as easy-to-ready scheduled reports are the top requirements for a call centre business **Recommendations to others considering 3CLogic Cloud Call Center:** If you're looking for an all in one omnichannel solution, this is not what you need. This is a standard cloud call centre system **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** With its easy IVR designer it has made it very easy for us to accommodate our frequently changing needs of our call centre ### 25. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2020 **What do you like best about 3CLogic Cloud Call Center?** Easy to make changes on the fly, switch over from old phone system was seamless. **What do you dislike about 3CLogic Cloud Call Center?** Being new to Telecommunications software , learning the console is a little daunting, but Technicians are super responsive to my newbie questions **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We are not able to report in real time on each technician for training, man power count and When Service Desk becomes busy we are able to compensate with more technicians to quickly get on the phones and serve our customers better. We can give them How to do while waiting on hold for next technician to answer. Text to talk is very handy, Some of the voices used can be a little robotic. ### 26. Our Experience Has Been Exceptional So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Corey B. | Our Experience Has Been Exceptional So Far, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about 3CLogic Cloud Call Center?** In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results. **What do you dislike about 3CLogic Cloud Call Center?** As someone not coming from a Call Center background, the amount of options, metrics, and new terminology is quite daunting. However the 3CLogic Team has been very responsive in answering questions, showing us how to make certain types of changes, etc. Very often responding in a matter of a few minutes. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We had way too many missed calls and voice mails happening. We needed an actual Call Center System to give us more flexibility with what we could do and true metrics to analyze and learn what we needed to do better. 3CLogic has given us that. Our agents were easily able to learn how to handle incoming calls. The 3CLogic Team guided us through every step of implementation and taught us how we could make adjustments on our own as we went. Since going live, we have called support with minor issues and/or questions and the calls have been handled very quickly. Overall extremely happy. ### 27. New deployment to 3CLogic Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about 3CLogic Cloud Call Center?** The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued assistance from help desk support and Varun's assistance, we have managed to adjust quickly. Being responsive to ensuring we are finding resolutions, even helping us understand the system. 3CLogic was selected after evaluating multiple other companies, and we are not sorry we went with them. **What do you dislike about 3CLogic Cloud Call Center?** The Dashboard, is my biggest disappointment. Not being able to customize it to my needs and the overall clunkiness. They are working on a Beta version to improve the Dashboard, which I hope to have access to soon. The main features I require are being able to customize the data, columns and windows to our needs, then share with other managers in or remote locations. **Recommendations to others considering 3CLogic Cloud Call Center:** Being able to integrate with ServiceNow as our main reason for selecting 3C, its integration is far better user experience. Simplicity is key, being able to easily transition from a clunky system to 3C is important for our business. No impact to our customers was a great experience. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Ongoing troubleshooting as we are still in Phase 1 of our deployment. Much of what we have experienced thus far has been an issue on our end, such as our network bandwidth and user error. ### 28. Great Dialer - Better Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph C. | Call Center Manager, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about 3CLogic Cloud Call Center?** 3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe **What do you dislike about 3CLogic Cloud Call Center?** There are so many features it takes a little time to figure everything out **Recommendations to others considering 3CLogic Cloud Call Center:** Best Dialer for any call/contact center, although it is a little tricky to learn there support team is second to no one. They are always quick to respond and remedy the situation and with great follow-up after the fact. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We were using 2 different systems at one point and since the switch to 3cLogic we have all of the features that we need all in 1 centralized location. ### 29. It is a solid solution for Infusionsoft users especially since it is integrated with the system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about 3CLogic Cloud Call Center?** The integration makes calling outbound more efficient as it relates directly with the contacts and provides the call status from Infusionsoft. **What do you dislike about 3CLogic Cloud Call Center?** In the distant past, we had challenges getting support, but in the last year the support has vastly improved. **Recommendations to others considering 3CLogic Cloud Call Center:** It is a good solution to integrate with Infusionsoft. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** The efficiency and integrations - the upgrade to the Cloud Call Center resolved many of the challenges we were previously experiencing ### 30. Great Cloud Call Center Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about 3CLogic Cloud Call Center?** 3CLogic is very easy to manage through their Management portal. Creating agents and adding them to skill groups only takes a minute. We also love how we can finally listen to agents' calls. This is especially handy for coaching opportunities and as well as being able to settle any disagreements a caller may have. **What do you dislike about 3CLogic Cloud Call Center?** One thing that 3CLogic lacks are their dashboards/wallboards. We would like to see this improved soon. I am told that they are working on it, though. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** One issue we had with our on-prem phone system was the ability for agents to be in multiple hunt groups (or skill groups as 3CLogic calls them). This was not possible with our on-prem system, however 3CLogic has made that not only possible but easy to accomplish. Analytics & Data - We have been able to gather so much analytics and data from Athena Reports vs our on-prem system. This has made a huge impact in our organization as now we are able to hire based off of hard data as opposed to gut reaction/feelings. ### 31. Very good tool and Team (Implementatin and Support) **Rating:** 4.0/5.0 stars **Reviewed by:** Samadhi T. | IS Global Support Center Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about 3CLogic Cloud Call Center?** The tool is very easy to adjust to fit our processes / needs. As well as that the Team working in implementation of the project, as well as on the post implementation Support are great and very well supportive. **What do you dislike about 3CLogic Cloud Call Center?** Sometimes we have some difficulties to configure the microphone in the web browser, as default the system is getting the microphone of the computer rather than the headphone, impacting the quality of the call. Currently the 3CLogic support team is helping us to improve the situation. **Recommendations to others considering 3CLogic Cloud Call Center:** Clear requirements before start implementation Training well your admins to be able to generate great reports **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Cost improvements (phone calls + licensing), easy to make changes / adjustments as needed and improvement in call quality. **Official Response from CX Team:** > Thank you Samadhi. It's been great working with your team and implementing your expanded business processes on the 3CLogic platform. We look forward to all opportunities to support your organization's global growth. CX Team at 3CLogic ### 32. Flexible System, and Great Customer Service Team **Rating:** 3.5/5.0 stars **Reviewed by:** David B. | Manager, Contact Center & Business Intelligence, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about 3CLogic Cloud Call Center?** Firstly, I think the support team at 3C Logic is amazing. They are quick to respond and help solve problems, and plenty of times in the past they have helped walk me through changes, even on a Sunday when we implemented a new IVR that wasn’t quite working and stayed with me until it was fixed. I also do like IVR set up and is not too complex to understand, but complex enough to be flexible. I am a person that learns by doing, so 3C logic allows me to try and find my own solutions, but yet gives me a solid and reliable support framework if I cannot fix it, or get it wrong. **What do you dislike about 3CLogic Cloud Call Center?** Nothing in particular – however audio issues seem to never resolve, and this could be not 3C’s fault as we are a remote contact center, so hard to judge. I also think its complexity is a weakness and a strength. Reporting is my real problem with 3C, I love data, so I tend to export data to resolve my own reporting issues and report KPIs, rather than use the 3C reporting tools. It would be great to be able to enter our KPI parameters and view reports that speak to those in a more uniform and simple manner. Maybe again this is my lack of knowledge of the reporting tool in Athena, which I would like to get to know a bit more formally rather than my own investigations of it at this point. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Our Contact Center is expanding globally, so the scaling up is small pieces is great with 3C and have to say they have been very patient with our back and forth and delays! **Official Response from CX Team:** > David, Thank you for the glowing feedback about our support team. Likewise, our team has always enjoyed working with you. The scheduled upgrade of your 3CLogic software comes with a fully browser-based interface and superior sound quality. It also provides enhanced real-time dashboards and customizable reports. During the upgrade your trainer will help you to customize reports so that you can measure your own KPI parameters. Congratulations on your global expansion! We look forward to being a part of your continued success. CX Team at 3CLogic ### 33. Snr Dir, S&N Global Business Svcs **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Senior Director, GBS, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about 3CLogic Cloud Call Center?** Connectivity with ServiceNow and presenting all relevant data in a single window to the call centre agent. Flexibility of changing the IVR real time. Real time configuration of call flows by the system admin vs logging a ticket to IT. Reliable and cloud based solution. **What do you dislike about 3CLogic Cloud Call Center?** We are getting to grips with reporting and we feel there is somewhat of a limitation on live dashboards. Need greater ability to configure agent console. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We have insourced our IT Service Desk and needed a modern call centre solution which integrated with our ServiceNow ticketing system. ### 34. Great reliable product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about 3CLogic Cloud Call Center?** As an IT Project Manager implementing this for our client I have been very impressed with 3C Logic as a product and as an organisation. The front end of the telephony system is straightforward to use and very easy to understand from a user point of view and our client transitioned to this product easily. When we have needed support from 3C Logic they have been very quick to respond and help solve any issues or answer any questions we had. The platform has been reliable too which is of great benefit to us as an ICT provider. **What do you dislike about 3CLogic Cloud Call Center?** Nothing - however I am not an everyday user of the system, but nothing has been flagged to me by our client that they dislike. **Recommendations to others considering 3CLogic Cloud Call Center:** I would recommend 3CLogic to other clients. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** The ability to scale the solution in small pieces to reflect the expansion of our call centre has been of great benefit. Linking the product with our clients CRM has been of great benefit and we are currently going through an enhancement with 3C to further streamline the integration with our CRM ### 35. A well integrated call solution **Rating:** 4.0/5.0 stars **Reviewed by:** Steve L. | Service Designer/Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about 3CLogic Cloud Call Center?** Easy to use Admin interface and simple for the agent to use **What do you dislike about 3CLogic Cloud Call Center?** Currently have no issues with the product **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** An easy to use integrated telephony solution ### 36. 6 month of 3C **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about 3CLogic Cloud Call Center?** The predictive calling feature is excellent at distributing our contacts in an unbiased way -- out staff is not unable to pre-screen application **What do you dislike about 3CLogic Cloud Call Center?** Sometimes we experience unusual glitches that seems to surprise the support staff, bu they do work hard to solve the issue **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We are preventing our staff from pre-screening applications and we are able to reach customers on a mush more frequent basis since online the live calls (where a client picks up the phone) are transferred to our sales agents ### 37. 3CLogic new implimentation **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron A. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about 3CLogic Cloud Call Center?** Their dashboards are really graphic and easy to interpret. **What do you dislike about 3CLogic Cloud Call Center?** Thus far I haven't seen anything I don't like from 3CLogic. They are professional, responsive and thorough. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Our phone system was aging and was hosted on premises and we had a strategic goal to migrate to the cloud for high availability and geographic diversity. 3CLogic is making this transition easy for us and being thorough and deliberate every step of the way as we grow through this evolution in our call centers. **Official Response from CX Team:** > Thank you, Aaron. Our team enjoys working with you. We are looking forward to supporting your on-going cloud migration initiatives. CX Team at 3CLogic ### 38. Great Tool with great support **Rating:** 4.0/5.0 stars **Reviewed by:** Gatis S. | Application Support Manager, Chemicals, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about 3CLogic Cloud Call Center?** In almost two years we have used this tool we have had almost no problems with it, even when we had some problems they were addressed very quickly. Support staff is knowledgeable and polite, and both our "account managers" have gone extra mile to help us, even when our requirements were very vague. **What do you dislike about 3CLogic Cloud Call Center?** 3Clogic client does not work in Internet Explorer 11 or Edge, these are the default browsers that most of company's uses. The interface could be more simple, sometimes it takes to many clicks to get what you want. Athena Reporting module is amazing, but it lacks explanations what all the available reporting fields actually mean. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Out setup is very basic for few Call Center agents. Most of the benefits in the ServiceNow integration we can not use, because of one outgoing real phone number per plant. ### 39. Report pulling is difficult **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about 3CLogic Cloud Call Center?** It has been great for our start up. But as we continue to grow, it seems to be unable to catch up. **What do you dislike about 3CLogic Cloud Call Center?** Report pulling takes a very long time, is often inaccurate, and does not transfer well once exported. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** It helped out start up call center get started, it automated call that were previously manual. **Official Response from CX Team:** > Hello, We always appreciate product feedback, so thank you. We are sorry to hear about your issue. The issue you describe doesn't seem to match the robust reporting capabilities our solution delivers. Our platform and customer base has grown to include Global 2000 and multi-national organizations who require easy-to-use and flexible reporting, analytics and actionable insights. We certainly welcome the opportunity to dive into the specifics you mention, so please feel free to reach out to us directly. CX Team at 3CLogic ### 40. Great if your Small shop **Rating:** 2.0/5.0 stars **Reviewed by:** Brian G. | Sales Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2018 **What do you like best about 3CLogic Cloud Call Center?** 3CLogic is clean neat system that work pretty well for smaller shops and can get the job done. thanks **What do you dislike about 3CLogic Cloud Call Center?** It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Call flow and call routing and the ability to sync in external systems ### 41. Set up was very straight forward with good support **Rating:** 4.0/5.0 stars **Reviewed by:** Mandy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2018 **What do you like best about 3CLogic Cloud Call Center?** The actual set up the telephony system was straight forward. Very easy system to use from a front end user. Response times are good most of the time with a resolution. **What do you dislike about 3CLogic Cloud Call Center?** The report building isn't as transparent as I would like it to be. I am sure our experience will grow through trial and error. There is a guide to help with this sort of thing but sometimes time doesn't permit spending ages going through manuals to find how to do something. The headsets don't always work very well with dropping off when listening in to calls. **Recommendations to others considering 3CLogic Cloud Call Center:** Time to explore and fully understand it's capability sooner rather than later. There is so much it can probably give you to help drive performance that isn't obviously transparent to make decisions. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We are working with 3C Logic to have in place a fully automated telephony system with routing IVR capability, payment taking etc. ### 42. A Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about 3CLogic Cloud Call Center?** There are several aspects of 3CLogic’s offering that I like Best: 1) Ease of use; 2) reliability of platform; 3) integration options; 4) One of the best dialer platforms on the market. **What do you dislike about 3CLogic Cloud Call Center?** Nothing comes to mind. Any "issues" have been taken care (quickly) and I just cannot think of anything that would be a "dislike." **Recommendations to others considering 3CLogic Cloud Call Center:** I have and continue to recommend 3CLogic. Do your homework, draw up a comparison, be honest with your gut feeling … always ask for a trial. 3CLogic will spend the time, invest in the investment, to be sure expectations are calibrated and met. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We have several mutual clients using both 3CLogic and our hosted services. In all cases, 3CLogic brings a hosted contact center tools that we can integrate and support with our services providing a more well-rounded offering to our clients and prospects. ### 43. Very Impressed with Customer Service & CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2017 **What do you like best about 3CLogic Cloud Call Center?** I was brought in as a consultant to lead the selection and implementation of a call center solution for a multi-location healthcare group. 3CLogic was far superior to any other solution we explored. Their ability to integrate with our CRM and provide detailed IVR and call routing based on location has been instrumental to the success of the call center. The platform is easy to use and very intuitive. In addition, their level of customer service is top-notch. Our customer support team is always very responsive and addresses any issues in a timely fashion. **What do you dislike about 3CLogic Cloud Call Center?** As I am not an everyday user of the platform I cannot speak to any technical areas of improvement. **Recommendations to others considering 3CLogic Cloud Call Center:** I would recommend 3CLogic to other clients. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** With 3CLogic, my client has been able to sync all call information with their CRM records. This has greatly helped with tracking and reporting and streamlining their processes. ### 44. 3CLogic Cloud Call Center works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about 3CLogic Cloud Call Center?** Working with 3Clogic has been a great experience, they’re quick to respond to MAC requests and my customer’s don’t have to open many trouble tickets. The service works very well. **What do you dislike about 3CLogic Cloud Call Center?** There isn't anything i dislike about working with 3Clogic Cloud Call Center **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We needed a product for a client that was completely customized to fit a specific requirement which included auto dialers, security, the ability to comply with a variety of compliance regulations and the option to scale up or down without penalties. 3CLogic was able to meet all of the customer’s needs. Overall, our 3Clogic customer’s are very happy with this solution and most are using this as an add on to a current phone system. ### 45. Great Platform, Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about 3CLogic Cloud Call Center?** The support and training received has been great, and incredibly helpful. The platform itself is quite easy to use and provides us with just about everything we need to carry out our selling strategies. **What do you dislike about 3CLogic Cloud Call Center?** I would like more support and help resources available online to access quickly. If I am not sure what a term means, or how part of the dialer system works, it would be nice to be able to find that information on my own quickly. I find the glossary and online documentation limited. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We can now provide our sales agents with specific customer lists, based on our own criteria and preferences - in hopes to grow sales. Reporting on call outcomes greatly helps us understand what is working, and what isn't. ### 46. Great service for those looking to take their call center to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2018 **What do you like best about 3CLogic Cloud Call Center?** There are a lot of different features that allow you to make the call center experience better for anyone who calls in **What do you dislike about 3CLogic Cloud Call Center?** Many of the features are not simple to learn, at first. You may need to go through a few training sessions as you look to add additional features. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We have been able to make the call center experience more enjoyable for the businesses that we work with. ### 47. Very Happy with 3CLogic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2018 **What do you like best about 3CLogic Cloud Call Center?** We have been clients of 3CLogic for close to 5 years now. We have been very happy with the personalized attention we have received from the team. We are used to being forgotten by a vendor after implementation, but that did not happen with 3CLogic. As promised, they have been quick to respond and helpful in assisting us with our company initiatives. **What do you dislike about 3CLogic Cloud Call Center?** We have been very pleased with 3CLogic overall **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Speed to respond to our clients. We have been able to contact our clients very quickly due to 3CLogic's integration with our CRM ### 48. Long time relationship **Rating:** 3.5/5.0 stars **Reviewed by:** Billy S. | General Manager/I.T., Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about 3CLogic Cloud Call Center?** The interface is very easy to use. The team is always willing to try and meet your needs. **What do you dislike about 3CLogic Cloud Call Center?** Doesn't have some of the functionality of some other dialer companies we use, but for the price they can't be beat. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Enables us to reach a broader customer base than we would without. ### 49. 3C Software Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2017 **What do you like best about 3CLogic Cloud Call Center?** Love that multiple team members can be on the software at the same time. Calls come in and it automatically puts them in queue with the next team member. Allows for manual operation which is helpful. **What do you dislike about 3CLogic Cloud Call Center?** It is not compatible with Apple/Mac. A mobile version would be great. The tech support is not always the best and has room for improvement. **Recommendations to others considering 3CLogic Cloud Call Center:** If the chat feature would allow for referring back to previous conversations that would be helpful. And a more user friendly call history log. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** We assist people with a cancer diagnosis and use 3C for the call center for them to call. Benefits are having one centralized location for all calls. ### 50. Amazing Technical Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2016 **What do you like best about 3CLogic Cloud Call Center?** The technical support of the company is amazing. As consultant, I was brought on the lead the implementation of the solution at a midsize medical practice. The solution is well built, easy to integrate and manage. Their best feature by far is the support. Great team. **What do you dislike about 3CLogic Cloud Call Center?** I didn't like the Admin interface. It could provided by reorganizing common tasks in a more logical grouping. I also ended up calling the support because I couldn't find what I was looking for in the knowledge base. The knowledge base can be improved by adding more information directly from the support personnel database. **Recommendations to others considering 3CLogic Cloud Call Center:** I would recommend Cloud Call Center. Its a great solution. **What problems is 3CLogic Cloud Call Center solving and how is that benefiting you?** Cloud based all center management ## 3CLogic Cloud Call Center Discussions - [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for) - [View 3CLogic Cloud Call Center pricing details and edition comparison](https://www.g2.com/products/3clogic-cloud-call-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A23%3A26+-0500&secure%5Bsession_id%5D=faabeb9f-1daf-47b5-8194-d8eb7f4efd5b&secure%5Btoken%5D=b6f89c901488cfc29269daaea0bea46e88a83876a5edd97b87e2dee3dacbcd70&format=llm_user) ## 3CLogic Cloud Call Center Integrations - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## 3CLogic Cloud Call Center Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Mobile SMS **ServiceNow Apps** - ServiceNow Integration - Value **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Deployment & Integration - Voice Recognition** - Installation & setup Ease - Developer API & SDK - Software Integration - Multi-Device Support **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Performance Optimization - Voice Recognition** - Accuracy in Noisy Settings - High-Volume Scalability - Environmental Noise Adaptation - Multilingual Voice Recognition - Low-Latency Processing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Security and privacy - AI Voice Assistants** - Encrypted communication **Generative AI** - AI Text Generation - AI Text Summarization **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Voice Recognition** - Natural Language Interaction **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top 3CLogic Cloud Call Center Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,453 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (591 reviews)