3CLogic Cloud Call Center Reviews & Product Details

3CLogic Cloud Call Center Overview

What is 3CLogic Cloud Call Center?

Enterprise companies across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs systems of record and service management platforms including ServiceNow, Microsoft Dynamics, SAP, SugarCRM and Salesforce. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving customer experience, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. The solution also includes omnichannel communication through voice and digital channel presence, call- and screen-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting, and analytics. For enterprise customers migrating from an on-premise solution, 3CLogic offers unmatched flexibility, from a simple connector between existing legacy telephony and CRMs, to the choice between hybrid (ie: integration with Cisco, Avaya, etc.) and total cloud deployment using its unique architecture hosted on Amazon Web Services (AWS). With 3CLogic, organizations improve contact rates, gain greater change control, enhance the efficiency of call center representatives (ie: Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes.

3CLogic Cloud Call Center Details
Languages Supported
English, Japanese
Product Description

Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

How do you position yourself against your competitors?

Our competitors are all positioned as omnichannel communication solutions that lightly integrate with a business’ platform of record (CRM or CSM). Their omnichannel approach has overlapping digital channels when they integrate with the CRM, so the customer has to choose whose channel they want to use.

With 3CLogic, there is no competition or overlap. Our approach is to complement the digital channels (email, chat) already provided by a CRM/CSM and integrate the telephony channels (Voice, SMS) that they DON’T have, thus making the CRM/CSM itself omnichannel.

We are the only vendor providing enterprises with three different deployment options: Connector, Hybrid and Total Cloud. This approach gives customers the ability to move to cloud at their own pace.

We believe in the benefits of deep integrations between CaaS and CRM. Not just offering a CTI (the agent-facing experience), but also the administrative experience (backend management and analytics).


Seller Details
Seller
3CLogic
Company Website
Year Founded
2005
HQ Location
Rockville, Maryland
Twitter
@3CLogic
2,068 Twitter followers
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®

Overview Provided by:
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3CLogic Cloud Call Center Screenshots

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3CLogic Cloud Call Center Reviews

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Sr. IT Project Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Staff is amazing- attentive, supportive, flexible-- always there when you need them to help drive the project through to success. Review collected by and hosted on G2.com.

What do you dislike?

No dislikes ! No complaints at all...... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

3CLogic is by far the best option available in the space. If you are looking for a great product and a great team to implement your call center solution, look no further- 3CLogic is it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

3CLogic was the first call center to be set up and run by an individual Business department inside or organization. We simply could not have done it without the tools that 3CLogic call center provided. It enabled us to gather a full team of customer focused agents for the HR department that have been fully functional and available to take support calls, since day one of our launch. Just amazing... Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work. Review collected by and hosted on G2.com.

What do you dislike?

I have no downsides to 3CLogic at this time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Going live with 3CLogic during the COVID-19 pandemic has truly brought a great way to interact with our employees while we are continuing to serve the employee base from an HR perspective - all while working from home. We previously did not have a system to handle calls as such, so the 3CLogic solution really improved this experience! Review collected by and hosted on G2.com.

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EH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The account manager is friendly, responsive and provides solutions to the issues we have faced. Review collected by and hosted on G2.com.

What do you dislike?

Support tends to be an issue. We are not sure if the company is growing quickly but it seems there are only a couple of support team members who can answer questions quickly and accurately. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The integration with ServiceNow is very simple.

The account manager has been great to work with and listens to our issues and helps find solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using the CTI as a phone system for our call center integrated to ServiceNow through open frame. It is adequate for that purpose. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Even though it's a simple system, that actually makes it very easy to use. The account and technical managers' support is exceptional and with their help you can find solutions and workarounds to almost anything. Review collected by and hosted on G2.com.

What do you dislike?

The reporting could be improved. Real time reporting as well as easy-to-ready scheduled reports are the top requirements for a call centre business Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for an all in one omnichannel solution, this is not what you need. This is a standard cloud call centre system Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With its easy IVR designer it has made it very easy for us to accommodate our frequently changing needs of our call centre Review collected by and hosted on G2.com.

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AO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Easy to make changes on the fly, switch over from old phone system was seamless. Review collected by and hosted on G2.com.

What do you dislike?

Being new to Telecommunications software , learning the console is a little daunting, but Technicians are super responsive to my newbie questions Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are not able to report in real time on each technician for training, man power count and When Service Desk becomes busy we are able to compensate with more technicians to quickly get on the phones and serve our customers better. We can give them How to do while waiting on hold for next technician to answer. Text to talk is very handy, Some of the voices used can be a little robotic. Review collected by and hosted on G2.com.

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Our Experience Has Been Exceptional So Far
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results. Review collected by and hosted on G2.com.

What do you dislike?

As someone not coming from a Call Center background, the amount of options, metrics, and new terminology is quite daunting. However the 3CLogic Team has been very responsive in answering questions, showing us how to make certain types of changes, etc. Very often responding in a matter of a few minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had way too many missed calls and voice mails happening. We needed an actual Call Center System to give us more flexibility with what we could do and true metrics to analyze and learn what we needed to do better. 3CLogic has given us that. Our agents were easily able to learn how to handle incoming calls. The 3CLogic Team guided us through every step of implementation and taught us how we could make adjustments on our own as we went. Since going live, we have called support with minor issues and/or questions and the calls have been handled very quickly. Overall extremely happy. Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued assistance from help desk support and Varun's assistance, we have managed to adjust quickly. Being responsive to ensuring we are finding resolutions, even helping us understand the system. 3CLogic was selected after evaluating multiple other companies, and we are not sorry we went with them. Review collected by and hosted on G2.com.

What do you dislike?

The Dashboard, is my biggest disappointment. Not being able to customize it to my needs and the overall clunkiness. They are working on a Beta version to improve the Dashboard, which I hope to have access to soon. The main features I require are being able to customize the data, columns and windows to our needs, then share with other managers in or remote locations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Being able to integrate with ServiceNow as our main reason for selecting 3C, its integration is far better user experience. Simplicity is key, being able to easily transition from a clunky system to 3C is important for our business. No impact to our customers was a great experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ongoing troubleshooting as we are still in Phase 1 of our deployment. Much of what we have experienced thus far has been an issue on our end, such as our network bandwidth and user error. Review collected by and hosted on G2.com.

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Call Center Manager
Oil & Energy
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe Review collected by and hosted on G2.com.

What do you dislike?

There are so many features it takes a little time to figure everything out Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best Dialer for any call/contact center, although it is a little tricky to learn there support team is second to no one. They are always quick to respond and remedy the situation and with great follow-up after the fact. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were using 2 different systems at one point and since the switch to 3cLogic we have all of the features that we need all in 1 centralized location. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The integration makes calling outbound more efficient as it relates directly with the contacts and provides the call status from Infusionsoft. Review collected by and hosted on G2.com.

What do you dislike?

In the distant past, we had challenges getting support, but in the last year the support has vastly improved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a good solution to integrate with Infusionsoft. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The efficiency and integrations - the upgrade to the Cloud Call Center resolved many of the challenges we were previously experiencing Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

3CLogic is very easy to manage through their Management portal. Creating agents and adding them to skill groups only takes a minute.

We also love how we can finally listen to agents' calls. This is especially handy for coaching opportunities and as well as being able to settle any disagreements a caller may have. Review collected by and hosted on G2.com.

What do you dislike?

One thing that 3CLogic lacks are their dashboards/wallboards. We would like to see this improved soon. I am told that they are working on it, though. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One issue we had with our on-prem phone system was the ability for agents to be in multiple hunt groups (or skill groups as 3CLogic calls them). This was not possible with our on-prem system, however 3CLogic has made that not only possible but easy to accomplish.

Analytics & Data - We have been able to gather so much analytics and data from Athena Reports vs our on-prem system. This has made a huge impact in our organization as now we are able to hire based off of hard data as opposed to gut reaction/feelings. Review collected by and hosted on G2.com.

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IS Global Support Center Manager
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The tool is very easy to adjust to fit our processes / needs. As well as that the Team working in implementation of the project, as well as on the post implementation Support are great and very well supportive. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes we have some difficulties to configure the microphone in the web browser, as default the system is getting the microphone of the computer rather than the headphone, impacting the quality of the call. Currently the 3CLogic support team is helping us to improve the situation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Clear requirements before start implementation

Training well your admins to be able to generate great reports Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cost improvements (phone calls + licensing), easy to make changes / adjustments as needed and improvement in call quality. Review collected by and hosted on G2.com.

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Response from CX Team of 3CLogic

Thank you Samadhi. It's been great working with your team and implementing your expanded business processes on the 3CLogic platform.

We look forward to all opportunities to support your organization's global growth.

CX Team at 3CLogic

Manager, Contact Center & Business Intelligence
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Firstly, I think the support team at 3C Logic is amazing. They are quick to respond and help solve problems, and plenty of times in the past they have helped walk me through changes, even on a Sunday when we implemented a new IVR that wasn’t quite working and stayed with me until it was fixed. I also do like IVR set up and is not too complex to understand, but complex enough to be flexible. I am a person that learns by doing, so 3C logic allows me to try and find my own solutions, but yet gives me a solid and reliable support framework if I cannot fix it, or get it wrong. Review collected by and hosted on G2.com.

What do you dislike?

Nothing in particular – however audio issues seem to never resolve, and this could be not 3C’s fault as we are a remote contact center, so hard to judge. I also think its complexity is a weakness and a strength. Reporting is my real problem with 3C, I love data, so I tend to export data to resolve my own reporting issues and report KPIs, rather than use the 3C reporting tools. It would be great to be able to enter our KPI parameters and view reports that speak to those in a more uniform and simple manner. Maybe again this is my lack of knowledge of the reporting tool in Athena, which I would like to get to know a bit more formally rather than my own investigations of it at this point. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our Contact Center is expanding globally, so the scaling up is small pieces is great with 3C and have to say they have been very patient with our back and forth and delays! Review collected by and hosted on G2.com.

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Response from CX Team of 3CLogic

David,

Thank you for the glowing feedback about our support team. Likewise, our team has always enjoyed working with you.

The scheduled upgrade of your 3CLogic software comes with a fully browser-based interface and superior sound quality. It also provides enhanced real-time dashboards and customizable reports. During the upgrade your trainer will help you to customize reports so that you can measure your own KPI parameters.

Congratulations on your global expansion! We look forward to being a part of your continued success.

CX Team at 3CLogic

Senior Director, GBS
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Connectivity with ServiceNow and presenting all relevant data in a single window to the call centre agent.

Flexibility of changing the IVR real time.

Real time configuration of call flows by the system admin vs logging a ticket to IT.

Reliable and cloud based solution. Review collected by and hosted on G2.com.

What do you dislike?

We are getting to grips with reporting and we feel there is somewhat of a limitation on live dashboards.

Need greater ability to configure agent console. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have insourced our IT Service Desk and needed a modern call centre solution which integrated with our ServiceNow ticketing system. Review collected by and hosted on G2.com.

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CG
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

As an IT Project Manager implementing this for our client I have been very impressed with 3C Logic as a product and as an organisation. The front end of the telephony system is straightforward to use and very easy to understand from a user point of view and our client transitioned to this product easily.

When we have needed support from 3C Logic they have been very quick to respond and help solve any issues or answer any questions we had. The platform has been reliable too which is of great benefit to us as an ICT provider. Review collected by and hosted on G2.com.

What do you dislike?

Nothing - however I am not an everyday user of the system, but nothing has been flagged to me by our client that they dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend 3CLogic to other clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to scale the solution in small pieces to reflect the expansion of our call centre has been of great benefit.

Linking the product with our clients CRM has been of great benefit and we are currently going through an enhancement with 3C to further streamline the integration with our CRM Review collected by and hosted on G2.com.

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Service Designer/Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to use Admin interface and simple for the agent to use Review collected by and hosted on G2.com.

What do you dislike?

Currently have no issues with the product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

An easy to use integrated telephony solution Review collected by and hosted on G2.com.

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EF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The predictive calling feature is excellent at distributing our contacts in an unbiased way -- out staff is not unable to pre-screen application Review collected by and hosted on G2.com.

What do you dislike?

Sometimes we experience unusual glitches that seems to surprise the support staff, bu they do work hard to solve the issue Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are preventing our staff from pre-screening applications and we are able to reach customers on a mush more frequent basis since online the live calls (where a client picks up the phone) are transferred to our sales agents Review collected by and hosted on G2.com.

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IT Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Their dashboards are really graphic and easy to interpret. Review collected by and hosted on G2.com.

What do you dislike?

Thus far I haven't seen anything I don't like from 3CLogic. They are professional, responsive and thorough. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our phone system was aging and was hosted on premises and we had a strategic goal to migrate to the cloud for high availability and geographic diversity. 3CLogic is making this transition easy for us and being thorough and deliberate every step of the way as we grow through this evolution in our call centers. Review collected by and hosted on G2.com.

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Response from CX Team of 3CLogic

Thank you, Aaron. Our team enjoys working with you. We are looking forward to supporting your on-going cloud migration initiatives.

CX Team at 3CLogic

Application Support Manager
Chemicals
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

In almost two years we have used this tool we have had almost no problems with it, even when we had some problems they were addressed very quickly. Support staff is knowledgeable and polite, and both our "account managers" have gone extra mile to help us, even when our requirements were very vague. Review collected by and hosted on G2.com.

What do you dislike?

3Clogic client does not work in Internet Explorer 11 or Edge, these are the default browsers that most of company's uses.

The interface could be more simple, sometimes it takes to many clicks to get what you want.

Athena Reporting module is amazing, but it lacks explanations what all the available reporting fields actually mean. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Out setup is very basic for few Call Center agents. Most of the benefits in the ServiceNow integration we can not use, because of one outgoing real phone number per plant. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It has been great for our start up. But as we continue to grow, it seems to be unable to catch up. Review collected by and hosted on G2.com.

What do you dislike?

Report pulling takes a very long time, is often inaccurate, and does not transfer well once exported. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helped out start up call center get started, it automated call that were previously manual. Review collected by and hosted on G2.com.

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Response from CX Team of 3CLogic

Hello,

We always appreciate product feedback, so thank you. We are sorry to hear about your issue. The issue you describe doesn't seem to match the robust reporting capabilities our solution delivers. Our platform and customer base has grown to include Global 2000 and multi-national organizations who require easy-to-use and flexible reporting, analytics and actionable insights.

We certainly welcome the opportunity to dive into the specifics you mention, so please feel free to reach out to us directly.

CX Team at 3CLogic

Sales Team Lead
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

3CLogic is clean neat system that work pretty well for smaller shops and can get the job done. thanks Review collected by and hosted on G2.com.

What do you dislike?

It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call flow and call routing and the ability to sync in external systems Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The actual set up the telephony system was straight forward.

Very easy system to use from a front end user.

Response times are good most of the time with a resolution. Review collected by and hosted on G2.com.

What do you dislike?

The report building isn't as transparent as I would like it to be. I am sure our experience will grow through trial and error. There is a guide to help with this sort of thing but sometimes time doesn't permit spending ages going through manuals to find how to do something.

The headsets don't always work very well with dropping off when listening in to calls. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Time to explore and fully understand it's capability sooner rather than later. There is so much it can probably give you to help drive performance that isn't obviously transparent to make decisions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working with 3C Logic to have in place a fully automated telephony system with routing IVR capability, payment taking etc. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

There are several aspects of 3CLogic’s offering that I like Best: 1) Ease of use; 2) reliability of platform; 3) integration options; 4) One of the best dialer platforms on the market. Review collected by and hosted on G2.com.

What do you dislike?

Nothing comes to mind. Any "issues" have been taken care (quickly) and I just cannot think of anything that would be a "dislike." Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have and continue to recommend 3CLogic. Do your homework, draw up a comparison, be honest with your gut feeling … always ask for a trial. 3CLogic will spend the time, invest in the investment, to be sure expectations are calibrated and met. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have several mutual clients using both 3CLogic and our hosted services. In all cases, 3CLogic brings a hosted contact center tools that we can integrate and support with our services providing a more well-rounded offering to our clients and prospects. Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I was brought in as a consultant to lead the selection and implementation of a call center solution for a multi-location healthcare group. 3CLogic was far superior to any other solution we explored. Their ability to integrate with our CRM and provide detailed IVR and call routing based on location has been instrumental to the success of the call center. The platform is easy to use and very intuitive. In addition, their level of customer service is top-notch. Our customer support team is always very responsive and addresses any issues in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike?

As I am not an everyday user of the platform I cannot speak to any technical areas of improvement. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend 3CLogic to other clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With 3CLogic, my client has been able to sync all call information with their CRM records. This has greatly helped with tracking and reporting and streamlining their processes. Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Working with 3Clogic has been a great experience, they’re quick to respond to MAC requests and my customer’s don’t have to open many trouble tickets. The service works very well.

Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything i dislike about working with 3Clogic Cloud Call Center Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a product for a client that was completely customized to fit a specific requirement which included auto dialers, security, the ability to comply with a variety of compliance regulations and the option to scale up or down without penalties. 3CLogic was able to meet all of the customer’s needs. Overall, our 3Clogic customer’s are very happy with this solution and most are using this as an add on to a current phone system. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The support and training received has been great, and incredibly helpful. The platform itself is quite easy to use and provides us with just about everything we need to carry out our selling strategies. Review collected by and hosted on G2.com.

What do you dislike?

I would like more support and help resources available online to access quickly. If I am not sure what a term means, or how part of the dialer system works, it would be nice to be able to find that information on my own quickly. I find the glossary and online documentation limited. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can now provide our sales agents with specific customer lists, based on our own criteria and preferences - in hopes to grow sales. Reporting on call outcomes greatly helps us understand what is working, and what isn't. Review collected by and hosted on G2.com.

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