VCC Live Reviews & Product Details

It includes a wide variety of tools for customization, its programmability is especially advantageous. There are almost no limits to the combination of available tools and options. Review collected by and hosted on G2.com.

Not specifically a "dislike" category, rather just a suggestion. It would be advantageous if the layout of the operator interface could also be freely modified. Review collected by and hosted on G2.com.

Best part is that VCC Live is user friendly and has a fast and the best support! You can always rely on them!

Additional, it is a great app for agents too! Easy to learn!

The best part? DARK MODE :) Review collected by and hosted on G2.com.

Not that there is something to dislike, just maybe a little comment for the first time users, 2-3 days on site help would be excellent! There is a lot of great possibilities in VCC Live app and for first time users and someone that did not use something like it before a little hard to understand. There is still few tricks that I can also use but maybe unaware of. Can you make a list of 10-20-30 possibilities in VCC regarding sales. What are the best things that other recommend in VCC? I am sure that there is something we can learn every day! Review collected by and hosted on G2.com.

The flexibility and freedom that the supervisor interface gives us. We can create and manage our projects with ease, be it inbound call center projects with complex processes, or a high-volume of outbound calls we want to start with a predictive dialer.

We highly appreciate the varied script editor which we can easily edit, customize and even develop based on our needs thanks to the fact that it supports the Javascript code. So, if we need to add an automated survey to our script, we can do that ourselves!

The robocall (OIVR) function is also great and very useful. Review collected by and hosted on G2.com.

There is nothing major, but we do have a few ideas for improvement, such as DND support or new, custom forms of reporting. Review collected by and hosted on G2.com.

1. online monitoring

2. excellent statistic

the program is easy to use. You can monitor online what is doing your Agent from everywhere you want, you just need to have PC for it.

You can assess the work of your Agents by using quality management option, which is also easy to manage and work.

You have all calls saved which were made before and you can check everything when there is a problem with the customer.

It helps you to have separate projects Review collected by and hosted on G2.com.

There is no mobile application available. Not all time you have laptop with you and if you want to see what are doing your Agents at that moment you will have to come to office. If we have mobile version of the software, it will help our working process more and more. You will be able to control all the processes even when you drive a car )))

Also it will be good to have a place for all exports. sometimes we need to export calls from all projects and we don't have any place to export all calls. we need to export from projects separately. Review collected by and hosted on G2.com.

First of all system is very user friendly that is very helpful as for admin and supervisor users as for agents.

VCC makes you feel happy so easily you can set up/download and start using it and I can easily access system from anywhere.

It has perfect monitoring system, that helps us monitor agents and use our resources and plan working process more efficiently.

I like CDR log where we can check all historical calls to specific customer, check the outcomes and make analyze all process.

Projects can be set up based on your needs, can make a changes by yourself without IT or some expert help.

We have just amazing account manager who deals with our questions and helps any time that is a huge advantage.

AND they VCC supported us during the pandemic period that I appreciate a lot. Review collected by and hosted on G2.com.

Well, I would like that SMS service was more flexible, that agent was able to send individual notifications to customers, sending the exact details that customer needs.

Creating your own reports and statistics would be nice, where we could join all fields we need and save our own templates, it will help different users easily check the info they need.

Also, I have mentioned that we have perfect account manager but I am not always happy contacting with the technical support team and here mainly our account manager helps us. Review collected by and hosted on G2.com.

The key account manager is helpful, it's a pleasure to work with her. She understands the problems fast and do her best to fix them. The interface is easy to understand and it's customizeable. which helps the user working faster and more productive. Review collected by and hosted on G2.com.

Well, the support isn't too helpful, I barely get answers to my questions, or if I do (after they promised a recall), it could be 2 weeks, which is too late and I've already moved on and find another opportunity by myself, because our clients were waiting for answers and ou recalls.

The new interface (the white and black one) isn't too great either, the parts are not separated and it makes a bit difficult to use it.

The statistics aren't too trustworthy, and sometimes we have to get data from many parts of the system. Review collected by and hosted on G2.com.

Will only report on the telco-related things. There are actually a lot more things that I like about the product, but will only point our general ones.

- Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also, see what i dislike about this in the "Dislike" section (from a telco admin point of view). The plus will be that your company will not need to deploy servers\allocate resources for a personal PBX. Competitor solutions that are installed on-site that offer similar callcenter (not to mistake with PBX) functionality cost like 10x times more and require a skilled IT person to manage - if you choose something like Cisco or Avaya. Or require a team of developers who will be constantly poking the product if you choose some Asterisk fork.

- Great Support team. Customer manager who is taking care of our general questions is just superb! Unlike other products that i've witnessed (had quite a few pay-per-support PBXes in my day) he actually responds and does his best to help. That's the best value that i can give to a product support. Customer support team at VCC is also great. They are quite fast at solving our questions.

- Security groups - yes, you have heard me right. Those are present. Unlike in 3CX and Elastix where you can grant a users either and admin role or a user role in VCC you can very strictly define what a user will see and what a user will be able to do in VCC admin panel.

We all have those users who only need access to reports, right?

Or those users who are managing a set of queues only?

In VCC you can define that.

P.S VCC even added a few extra specific feature access checkboxes in security section on our request.

- Flexible autodialers - the topic says it all. Most in-house solutions offer only pretty simple power dialers or even do not offer anything or the price\complexity of solution just skyrockets. Review collected by and hosted on G2.com.

Will only report on the telco-related things.

- Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also (from a telco admin point of view). Why i am adding "from a telco admin point of view" you ask? Well, being one (at least i hope i am :D) It takes me little time to figure out what is wrong with process - is it related to SIP provider or server side? Gateways are to blame ? or maybe its the server itself? - it takes me less time to determine the problem and implement a solution to solve it if the serverside is also on me.

Since its not on me then my course of actions would be - gather all the info available > sent it to support > wait for them to react > provide more info > wait for them to contact provider(or any other source of problem) > and at last receive a solution. Looks longer, isnt it?

I cant say that i dislike it about VCC. It's just a different strategy of product deployment. Considering the cost comparison with on-site products - i would definately close my eyes on this issue if id be faced to choose a callcenter product again.

- Client installation in general. They don't have a MacOS version. This makes me a little bit sad. Working okay on a Windows VM, so this is manageable. But not fun.

- Client on Windows has this flaw that i personally very much dislike - by default on a single windows session you are able to run only one client. If you will be the person who is configuring projects for your company , then your routine will look like this :

Log in as admin > implement stuff > log out > log in as user> test > repeat. Frustrating.

There are multiple solutions to this, have fun finding those :D

- Last thing that really grinds my gears the most is the phone number adding. Its manual. If you have several phone numbers, you will need to manually assign those to inbounds and outbounds of each project. Imagine a situation where you have 500 phone numbers and,lets say, 15 projects. And you need to manually reassign numbers to those projects each week to ensure better reachability. Reassigning each number requires a minute or so. 500 x "a minute" each week makes a whole day of torture for a person who will be doing this (me :( in our case ) . In a on-site solution it would take me 15 minutes to do this. Review collected by and hosted on G2.com.

Is a very complete tool, you can monitor and work very easy from VCC Live, easy to change settings and reports Review collected by and hosted on G2.com.

There some things that are not quite for Latam, like some schedule on reports that have europe time zone and some time delay on the answer from support (now is much better than a year ago) Review collected by and hosted on G2.com.

It is awesome to have such various option to satisfy every need we have towards a software, and the continous upgrades are also practical and awesome at the same time. VCC offers a really high set of customization and possibility. VCC team is full of experts, and they really know, what to do and when. Review collected by and hosted on G2.com.

In my opinion, we do not have many thing, that we are not able to manage by the given admin panel, but there are some key features,that would be nice if we would have the option to be able to change it without their support. On the other hand, they are really responsive, so it does not cause any problem. Review collected by and hosted on G2.com.

VCC allows to deploy a remote call center customer service team, a 360 degrees solution for all the professionals of the contact center industry. It is easy to use and the agents grasp it correctly after only a few hours of use. It is also very easy to customize and to integrate scripts or other modifications. All in all it is an amazing solution with very few flaws. Review collected by and hosted on G2.com.

The software is still unstable at times and the CDR function or Global Call Statistics don't always update on time. More guides available within the software would great, coming daily in the inbox (instead of only updates). Something like how to guides. Also, we have a global operation and a disadvantage is the fact that we can't have assistance during out of office hours in Hungary Review collected by and hosted on G2.com.

After going through more than 10 VOIP providers last yeer to finally get a software that suits all our company's needs, it was such huge leap forward to finally meat the team that is behind VCC Live. VCC Live was the only software on the market that could provide the soutions for our buisness to change from the old Panasonic on-the-spot call center. The software is intuitive and easy to use. The key account manager responsible for implementing everything from our buisness model to this VOIP environment was very helpful all the way through the end. VCC Live tech support is great with an astonishing reaction time. Review collected by and hosted on G2.com.

It needs a seamless internet connection which is not always provided working from home. UTP cable is a must. Review collected by and hosted on G2.com.

Ease of transactions, overview, transparency, overall interface and cheaper cost Review collected by and hosted on G2.com.

Hard to compare, since it has surpassed the previous CC software incredibly. Review collected by and hosted on G2.com.

We can work from anywhere and easy to use! We can save time and money. It was easy to set up the system years ago. VCC Live is flexible to integrate with our CRM system.The backend/admin system is incredible, we can manage and analyze our data easily. Availability of VCC Live is the best in the market of call center softwares! VCC Live support agents are always very kind and have the best solutions! Review collected by and hosted on G2.com.

I like all the features and I would also be happy for a mobile app to handle some unexpected things when I am out of office or when I am not in front of my computer. I can not mention any dislikes, for us it is a perfect software. Review collected by and hosted on G2.com.

It is user friendly and satisfies current contact center demands, including inbound and outbound communications. It promotes efficient work by eliminating employee wast time. Provides consistent and complete logs and analytical tools. Review collected by and hosted on G2.com.

It is hard to mention any material issue over the 2 years of cooperation, all the operational questions are being resolved promptly and by professional team. Review collected by and hosted on G2.com.

Everyone is very happy to help and the Key Account Management Team fully listens to our needs. Our contact, János Piskóti, is incredibly flexible. I do not think this is true of all providers Review collected by and hosted on G2.com.

Sometimes there is a problem with the quality of the calls, quiet or intermittent Review collected by and hosted on G2.com.

VCC Live has created a 21st century work environment. You can work with it anytime from anywhere. Review collected by and hosted on G2.com.

The support is sometimes difficult, but it isn't usually problem. Review collected by and hosted on G2.com.

Projekte lassen sich schnell kopieren

IVR

automatische Mail/SMS versand

API Integration

. . . Review collected by and hosted on G2.com.

automatische Export ist nur eingeschränkt möglich Review collected by and hosted on G2.com.

Easy set up, great features and costumer service.

Adrienn, who is our designated care-taker is an absolute pleasure to work with and VCC are lucky to have her employed.

What i really like about VCC is that they listen to the customer and try to accommodate with personalized solution. If there is an update of features to the main package, they update the software of all of their clients. That was a nice touch for me. Review collected by and hosted on G2.com.

A couple of times in the past year, the service crashed (we were unable to log in), but the customer service were really prompt in their response. Review collected by and hosted on G2.com.

We like the huge variety of options to customize our VCC projects to fit our needs. Review collected by and hosted on G2.com.

There are technical difficulties on VCC servers occasionally. Review collected by and hosted on G2.com.

Project management, flexibility, reliability, comfort, Review collected by and hosted on G2.com.

We cant use the client on any apple product, mobile app, we cant use mobile numbers Review collected by and hosted on G2.com.

Versatile utility, can fit most CC requirements. Friendly and helpful Customer Care. Review collected by and hosted on G2.com.

Some issues with connectivity, but for a cloud based sofware, not too frequent. Review collected by and hosted on G2.com.

Logikus és komfortos felépítés és használat

Segítőkész Support Team Review collected by and hosted on G2.com.

Fejlesztések időnként a kívántnál lassabb átfutásúak Review collected by and hosted on G2.com.

availability and openness to communication Review collected by and hosted on G2.com.

until now we did not have reasons for downsides Review collected by and hosted on G2.com.

The monitoring and fast messages are the best. In these pandemic times I can menage the team from home, anytime. Review collected by and hosted on G2.com.

If the internet connection is weak. The admin account signs out. Review collected by and hosted on G2.com.

user friendly user interface, and easy set up the projekts.

The stats are very usefull. Review collected by and hosted on G2.com.

Admins need HD resolution. VCC Live Archiver is not user friendly. Review collected by and hosted on G2.com.