VCC Live Reviews & Product Details

VCC Live Overview

What is VCC Live?

VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/

VCC Live Details
Website
Product Description

VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.


Seller Details
Seller
VCC Live Group Zrt
Company Website
Year Founded
1999
HQ Location
Budapest, Hungary
Twitter
@vcc_live_brand
1,443 Twitter followers
LinkedIn® Page
www.linkedin.com
90 employees on LinkedIn®

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VCC Live Reviews

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Customer Service Controller
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It includes a wide variety of tools for customization, its programmability is especially advantageous. There are almost no limits to the combination of available tools and options. Review collected by and hosted on G2.com.

What do you dislike?

Not specifically a "dislike" category, rather just a suggestion. It would be advantageous if the layout of the operator interface could also be freely modified. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. One of the most important is legal compliance and the availability of a stable, reliable system.

2. Also not to be overlooked is the fact that the cloud-based system is very easily accessible. VCC Live was the system that allowed for full home work in the first lockdown period.

3. Thanks to the programmability of VCC, we were able to connect other systems and what is extremely positive: we can synchronize data from other systems in real time. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Lajos, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the good work. As for the feedback on the agent interface of VCC Live, we will make sure your suggestion reaches the Development team. We'll try and keep doing our best for awesome customers like you!

Team Leader
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Best part is that VCC Live is user friendly and has a fast and the best support! You can always rely on them!

Additional, it is a great app for agents too! Easy to learn!

The best part? DARK MODE :) Review collected by and hosted on G2.com.

What do you dislike?

Not that there is something to dislike, just maybe a little comment for the first time users, 2-3 days on site help would be excellent! There is a lot of great possibilities in VCC Live app and for first time users and someone that did not use something like it before a little hard to understand. There is still few tricks that I can also use but maybe unaware of. Can you make a list of 10-20-30 possibilities in VCC regarding sales. What are the best things that other recommend in VCC? I am sure that there is something we can learn every day! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want the best app there is for Call Center and the best support, visit VCC Live webpage and get Connected! ;) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There is not enough space to answer. :) VCC is great in every possible segment.

If we have a problem, VCC support is always on standby and ready to help!

Easy approach to statistics by day or week or month.

Great customizations of statistics, you can have everything or just the ones you want. Also you can reorder columns as suits you best.

Great access to recordings, "project-indenpendent" CDR search is on point!

Tutor mode? So many great things to say for this! Agents and Teamleaders love it. Help in the middle of conversation is the best help agent can get! Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thank you so much for taking the time to share your experience with VCC. We take pride in knowing our customers are happy with their experience. As for the initial contact with VCC for first time users - like any other tool that's new to someone - it might look a little intimidating. That is why at VCC Live we have the rule that most of our clients receive a Key Account Manager who is there to guide you every step of the way. Your comment on the '2-3 days on site' is a valid one, and I agree: it would be ideal! Also, I really like your idea for the 'tips' list on what one can do with VCC, things that maybe the customer didn't even think about or knew it's possible. I will share your idea with the team. Thank you again for your kind words. We count ourselves lucky to have customers like you.

AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The flexibility and freedom that the supervisor interface gives us. We can create and manage our projects with ease, be it inbound call center projects with complex processes, or a high-volume of outbound calls we want to start with a predictive dialer.

We highly appreciate the varied script editor which we can easily edit, customize and even develop based on our needs thanks to the fact that it supports the Javascript code. So, if we need to add an automated survey to our script, we can do that ourselves!

The robocall (OIVR) function is also great and very useful. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing major, but we do have a few ideas for improvement, such as DND support or new, custom forms of reporting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Predictive dialer, Inbound processes, Script editor, Support Team and a dedicated KAM is just a few functions out of the many that you will be able to leverage if you start using VCC Live. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As an outsourced call center with high-level clients and databases containing several hundred thousand of customer data, we are now able to keep our customer contacts in perfect order, which allowed us to simplify our daily processes and improve our customer interactions. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1. online monitoring

2. excellent statistic

the program is easy to use. You can monitor online what is doing your Agent from everywhere you want, you just need to have PC for it.

You can assess the work of your Agents by using quality management option, which is also easy to manage and work.

You have all calls saved which were made before and you can check everything when there is a problem with the customer.

It helps you to have separate projects Review collected by and hosted on G2.com.

What do you dislike?

There is no mobile application available. Not all time you have laptop with you and if you want to see what are doing your Agents at that moment you will have to come to office. If we have mobile version of the software, it will help our working process more and more. You will be able to control all the processes even when you drive a car )))

Also it will be good to have a place for all exports. sometimes we need to export calls from all projects and we don't have any place to export all calls. we need to export from projects separately. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can manage all process from everywhere, we can see how many calls Agents make. We can join the conversation during the call and help Agents while talking to clients.

We also have quality management which allows see the efficiency of our Agents, also we can Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Haykaz, thanks for leaving us such a wonderful review and such valuable feedback! We would love to hear more about your needs for increased 'mobility'; actually there is a way to monitor your team's performance on your mobile, via VCC Dashboards. If you need more details on this feature, or anything else, please do not hesitate to reach out to your Key Account Manager!

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

First of all system is very user friendly that is very helpful as for admin and supervisor users as for agents.

VCC makes you feel happy so easily you can set up/download and start using it and I can easily access system from anywhere.

It has perfect monitoring system, that helps us monitor agents and use our resources and plan working process more efficiently.

I like CDR log where we can check all historical calls to specific customer, check the outcomes and make analyze all process.

Projects can be set up based on your needs, can make a changes by yourself without IT or some expert help.

We have just amazing account manager who deals with our questions and helps any time that is a huge advantage.

AND they VCC supported us during the pandemic period that I appreciate a lot. Review collected by and hosted on G2.com.

What do you dislike?

Well, I would like that SMS service was more flexible, that agent was able to send individual notifications to customers, sending the exact details that customer needs.

Creating your own reports and statistics would be nice, where we could join all fields we need and save our own templates, it will help different users easily check the info they need.

Also, I have mentioned that we have perfect account manager but I am not always happy contacting with the technical support team and here mainly our account manager helps us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

VCC helps us communicate as many customers on daily bases as possible, it makes our life easier especially considering other providers and solutions we used before. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Tea, thanks so much for sharing your experience.

We are happy to see that you found our solution user friendly and that it helped you increase efficiency. We are also glad to hear the kind words you say about your Key Account Manager. As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can take the appropriate measures to make things better for you in the future. Regarding SMS and logs/statistics, can you please give us a few more details about what you have in mind? Maybe we can find a solution for that. Please reach out to your Key Account Manager on these 2 subjects, so we can try and make your VCC Live experience even better. Thanks again Tea for your valuable feedback!

UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The key account manager is helpful, it's a pleasure to work with her. She understands the problems fast and do her best to fix them. The interface is easy to understand and it's customizeable. which helps the user working faster and more productive. Review collected by and hosted on G2.com.

What do you dislike?

Well, the support isn't too helpful, I barely get answers to my questions, or if I do (after they promised a recall), it could be 2 weeks, which is too late and I've already moved on and find another opportunity by myself, because our clients were waiting for answers and ou recalls.

The new interface (the white and black one) isn't too great either, the parts are not separated and it makes a bit difficult to use it.

The statistics aren't too trustworthy, and sometimes we have to get data from many parts of the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing the customers more efficiently. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thanks so much for sharing your experience.

We are happy to see that you found our solution easy to use and flexible. We are also glad to hear the kind words you say about your Key Account Manager. As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can take the appropriate measures to make things better for you in the future. Regarding statistics, can you please give us a few more details about what you have in mind? Is there a specific statistic that causes you difficulties in getting the data you need? Maybe we can find a solution for that. Please reach out to your Key Account Manager on this subject, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback!

AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Will only report on the telco-related things. There are actually a lot more things that I like about the product, but will only point our general ones.

- Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also, see what i dislike about this in the "Dislike" section (from a telco admin point of view). The plus will be that your company will not need to deploy servers\allocate resources for a personal PBX. Competitor solutions that are installed on-site that offer similar callcenter (not to mistake with PBX) functionality cost like 10x times more and require a skilled IT person to manage - if you choose something like Cisco or Avaya. Or require a team of developers who will be constantly poking the product if you choose some Asterisk fork.

- Great Support team. Customer manager who is taking care of our general questions is just superb! Unlike other products that i've witnessed (had quite a few pay-per-support PBXes in my day) he actually responds and does his best to help. That's the best value that i can give to a product support. Customer support team at VCC is also great. They are quite fast at solving our questions.

- Security groups - yes, you have heard me right. Those are present. Unlike in 3CX and Elastix where you can grant a users either and admin role or a user role in VCC you can very strictly define what a user will see and what a user will be able to do in VCC admin panel.

We all have those users who only need access to reports, right?

Or those users who are managing a set of queues only?

In VCC you can define that.

P.S VCC even added a few extra specific feature access checkboxes in security section on our request.

- Flexible autodialers - the topic says it all. Most in-house solutions offer only pretty simple power dialers or even do not offer anything or the price\complexity of solution just skyrockets. Review collected by and hosted on G2.com.

What do you dislike?

Will only report on the telco-related things.

- Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also (from a telco admin point of view). Why i am adding "from a telco admin point of view" you ask? Well, being one (at least i hope i am :D) It takes me little time to figure out what is wrong with process - is it related to SIP provider or server side? Gateways are to blame ? or maybe its the server itself? - it takes me less time to determine the problem and implement a solution to solve it if the serverside is also on me.

Since its not on me then my course of actions would be - gather all the info available > sent it to support > wait for them to react > provide more info > wait for them to contact provider(or any other source of problem) > and at last receive a solution. Looks longer, isnt it?

I cant say that i dislike it about VCC. It's just a different strategy of product deployment. Considering the cost comparison with on-site products - i would definately close my eyes on this issue if id be faced to choose a callcenter product again.

- Client installation in general. They don't have a MacOS version. This makes me a little bit sad. Working okay on a Windows VM, so this is manageable. But not fun.

- Client on Windows has this flaw that i personally very much dislike - by default on a single windows session you are able to run only one client. If you will be the person who is configuring projects for your company , then your routine will look like this :

Log in as admin > implement stuff > log out > log in as user> test > repeat. Frustrating.

There are multiple solutions to this, have fun finding those :D

- Last thing that really grinds my gears the most is the phone number adding. Its manual. If you have several phone numbers, you will need to manually assign those to inbounds and outbounds of each project. Imagine a situation where you have 500 phone numbers and,lets say, 15 projects. And you need to manually reassign numbers to those projects each week to ensure better reachability. Reassigning each number requires a minute or so. 500 x "a minute" each week makes a whole day of torture for a person who will be doing this (me :( in our case ) . In a on-site solution it would take me 15 minutes to do this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your IT team takes cloud-based callcenter solutions in to consideration then VCC should be among the list of competitors.

- Their response rate on tasks and support issues is great.

- Pricing is comparable to other cloud-based solutions.

- In general it requires less knowledge from IT employees who will be managing the product (compared to Asterisk\Cisko\Avaya\3CX and alike). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Well, as stated before VCC is a flexible callcenter solution.

It helps us to take care of telco infrastructure + a lot of other stuff, but my review is telco-based only. Review collected by and hosted on G2.com.

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Response from Elemér Erdősi of VCC Live

I am not exaggerating at all when I say this is one of the most comprehensive and valuable pieces of feedback I have ever had the pleasure to read! Thanks for sharing your thoughts with us and the community. We are happy to see you found our solution flexible and we are delighted to read your feedback on our Support team.

I do see your point on managing possible infrastructure/telco issues, phone number management and also on running VCC Live for Mac on a virtual machine. Actually you probably said it best with 'it's ok, but no fun'. Even though I suspect you tried more than one VM, it wouldn't hurt to get in touch with your Key Account Manager to see with which one our clients say they are most satisfied with (Parallels Desktops, VMWare, VirtualBox etc.) We might be able to find together a more 'fun' version for you to use. :)

As for running multiple instances at the same time, for that you should definitely get in touch with your Key Account Manager! I am pretty sure we can help with that.

Once again, thank you so much for sharing your experience. We are thrilled to have you as part of the VCC Live family!

Head of Contact Centre
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Is a very complete tool, you can monitor and work very easy from VCC Live, easy to change settings and reports Review collected by and hosted on G2.com.

What do you dislike?

There some things that are not quite for Latam, like some schedule on reports that have europe time zone and some time delay on the answer from support (now is much better than a year ago) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Work in an independent way the call centre services (customer service, debt collection, social media and sales) Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thank you so much Luis for sharing your experience. We are happy to see that you found our solution complete and easy to work with. As for the feedback on our Support team and on the Logs/Statistics part - I will make sure your feedback reaches the team, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback!

AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is awesome to have such various option to satisfy every need we have towards a software, and the continous upgrades are also practical and awesome at the same time. VCC offers a really high set of customization and possibility. VCC team is full of experts, and they really know, what to do and when. Review collected by and hosted on G2.com.

What do you dislike?

In my opinion, we do not have many thing, that we are not able to manage by the given admin panel, but there are some key features,that would be nice if we would have the option to be able to change it without their support. On the other hand, they are really responsive, so it does not cause any problem. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

First of all, you will have to learn how to use VCC, and after that, you will have to maximise your knowledge, to have a great experience, and fulfill all your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As VCC stands for Virtual Call Center, it is easy to know, what do we use it for. The best benefits are the possibilityes, how easy it is to use this software, and the team, that makes it all work so smoothly! Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thanks for your great review and thanks for sharing it with us and the community! As for the options that you mentioned you would like to be able to make changes to, without having to rely on our Support team for that, can you give us a few more details about what you have in mind? Please reach out to your Key Account Manager or support@vcc.live so we can try and make your experience with VCC Live even better.

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

VCC allows to deploy a remote call center customer service team, a 360 degrees solution for all the professionals of the contact center industry. It is easy to use and the agents grasp it correctly after only a few hours of use. It is also very easy to customize and to integrate scripts or other modifications. All in all it is an amazing solution with very few flaws. Review collected by and hosted on G2.com.

What do you dislike?

The software is still unstable at times and the CDR function or Global Call Statistics don't always update on time. More guides available within the software would great, coming daily in the inbox (instead of only updates). Something like how to guides. Also, we have a global operation and a disadvantage is the fact that we can't have assistance during out of office hours in Hungary Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great solution if you work in the contact center environment, just make clear with them your need for support as in certain hours of the day it might be lacking a bit but overall it is a great software and company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to have a full CS team from home thus avoiding the limitations imposed by the Covid 19 outbreak. Also, we are able to hire people from all over the world without having them to move to our location/office. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Hi Alex, thanks so much for sharing your experience.

Based on feedback like yours, we have been working diligently to improve the reporting and analytics functionality of VCC Live. We have released new features recently, as a part of our update to VCC Live 7.0. Please do not hesitate to reach out to your Key Account Manager for more details.Thanks again for your review, we are glad to hear VCC helped your organization through these complex times we all go through.

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

After going through more than 10 VOIP providers last yeer to finally get a software that suits all our company's needs, it was such huge leap forward to finally meat the team that is behind VCC Live. VCC Live was the only software on the market that could provide the soutions for our buisness to change from the old Panasonic on-the-spot call center. The software is intuitive and easy to use. The key account manager responsible for implementing everything from our buisness model to this VOIP environment was very helpful all the way through the end. VCC Live tech support is great with an astonishing reaction time. Review collected by and hosted on G2.com.

What do you dislike?

It needs a seamless internet connection which is not always provided working from home. UTP cable is a must. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It would had been impossible for buisness to cope with home office during the pandemic, VCC Live solved that problem. Review collected by and hosted on G2.com.

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Response from Elemér Erdősi of VCC Live

Hi Marcell,

Thank you so much for your review!

It's great to see that your switch to our solution was seamless, thank you for even mentioning our account manager's value added services. I'm glad to hear that now you have a great tool to serve your needs that also helps thousands of users to be able to work from home. Obviously, seamless internet connection requires UTP cable, and we are working on solutions for this part as well to be less and less dependent on NET connections. Luckily, we've already reached milestones for the administrator's activity.

Thanks again Marcell for your valuable feedback!

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Ease of transactions, overview, transparency, overall interface and cheaper cost Review collected by and hosted on G2.com.

What do you dislike?

Hard to compare, since it has surpassed the previous CC software incredibly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A reliable solution for a company of all sizes... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cloud instead of on premise... during the pandemic the transition has been seemless. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Mitja, thank you so much for your 5-star review of VCC Live! We will share this with the team to let them know to keep up the great work. So glad to hear that we were able to help your organization during this weird 2020 we all experienced. We'll try and keep doing our best for awesome customers like you!

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We can work from anywhere and easy to use! We can save time and money. It was easy to set up the system years ago. VCC Live is flexible to integrate with our CRM system.The backend/admin system is incredible, we can manage and analyze our data easily. Availability of VCC Live is the best in the market of call center softwares! VCC Live support agents are always very kind and have the best solutions! Review collected by and hosted on G2.com.

What do you dislike?

I like all the features and I would also be happy for a mobile app to handle some unexpected things when I am out of office or when I am not in front of my computer. I can not mention any dislikes, for us it is a perfect software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

With much enthusiasm that I recommend VCC Live software for beginners and professionals too. You will be able to use it without any problems! Call them immediately if you haven’t already. We were never disappointed with VCC Live services in the last 7-8 years! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can work from anywhere and easy to use! We can save time and money. It was easy to set up the system years ago. VCC Live is flexible to integrate with our CRM system.The backend/admin system is incredible, we can manage and analyze our data easily. Availability of VCC Live is the best in the market of call center softwares! VCC Live support agents are always very kind and have the best solutions! Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Balazs, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Head of Customer care and Debt collection
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is user friendly and satisfies current contact center demands, including inbound and outbound communications. It promotes efficient work by eliminating employee wast time. Provides consistent and complete logs and analytical tools. Review collected by and hosted on G2.com.

What do you dislike?

It is hard to mention any material issue over the 2 years of cooperation, all the operational questions are being resolved promptly and by professional team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The issues that had been detected in 2 years of cooperation were not material and related to some few technical cases, where mostly the reason was in 3rd party services, such as telecom or network issues. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thank you so much for your kind words, Ani. We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you.

UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Everyone is very happy to help and the Key Account Management Team fully listens to our needs. Our contact, János Piskóti, is incredibly flexible. I do not think this is true of all providers Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there is a problem with the quality of the calls, quiet or intermittent Review collected by and hosted on G2.com.

Recommendations to others considering the product:

see above Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using VCC Live software has equipped the customer service center of Szallas.hu with analytics tools, such as incoming call and global call statistics. Additionally, specific features, such as real-time agent monitoring, listen-in, and call whispering features have enabled Szallas.hu to effectively train their agents. This means that the customer service team is able to take a strategic approach to their operations by relying on accurate and easily accessible call statistics. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thanks for sharing your rating with us and the community. It means the world to us hearing that VCC Live is able to help your organization in a significant way. We are also glad to hear the kind words you say about your Key Account Manager - and we agree, Janos is truly a gem to have on our team!

As for the audio quality, that is exactly why we try (and already succeeded in most of the countries around the globe) to have at least 2-3 telecom providers as partners in each country, so whenever something happens at provider A (and is affecting quality of calls), to be able to quickly switch to provider B. Whenever you notice that quality of calls is not up to standards, please let our Support team know, so we can take the appropriate measures to correct the issue, and to try and make your experience with VCC Live even better.

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

VCC Live has created a 21st century work environment. You can work with it anytime from anywhere. Review collected by and hosted on G2.com.

What do you dislike?

The support is sometimes difficult, but it isn't usually problem. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The VCC Live connects my colleagues with our company’s clients.

Pros:

-Real-time monitoring

-Great reach for many customers

-High-tech Contact Center solutions Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Erdelics, thank you for sharing your kind words with us. We are happy to hear you found our solution transparent and easy to use, it means so much to us. As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can take the appropriate measures to try and make your experience with VCC Live even better.

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Projekte lassen sich schnell kopieren

IVR

automatische Mail/SMS versand

API Integration

. . . Review collected by and hosted on G2.com.

What do you dislike?

automatische Export ist nur eingeschränkt möglich Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ist relativ einfach,

komplexe Implementierung übernimmt den Support Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Kunden Betreueung Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thanks so much for sharing your experience. We are happy to see that you found our solution flexible and easy to use. As for data export, can you please give us more details on what did you have in mind? VCC Live has the option of setting up automatic data export that can be carried out daily and sent to specific email addresses, for example. But we would like to know exactly what are you looking for, and maybe we can find a solution together. Please reach out to you Key Account Manager or to support@vcc.live for more details. Thanks again for your valuable feedback!

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy set up, great features and costumer service.

Adrienn, who is our designated care-taker is an absolute pleasure to work with and VCC are lucky to have her employed.

What i really like about VCC is that they listen to the customer and try to accommodate with personalized solution. If there is an update of features to the main package, they update the software of all of their clients. That was a nice touch for me. Review collected by and hosted on G2.com.

What do you dislike?

A couple of times in the past year, the service crashed (we were unable to log in), but the customer service were really prompt in their response. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make the choice, once you do, you will know it is the right one. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has helped us greatly, when moving from the ancient OnTheSpot call center software that we were using before. During the Corona Pandemic it has proved absolutely a vital part of our continued success.

Other benefits included a better overview of the whole sales process. Moving to a cloud based setup, has allowed us also to be able to displace the workforce, who have proven to be 40% more effective when working from home.

Automated emails and phone messages to our clients after completed calls, have dropped our rejection-rate by a good margin. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Berni, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of. I'm so glad you're happy with the product we developed for you. As for the outage you mentioned - I am sure you can agree that it can happen, and we are sorry for that. At the same time, we believe the key part here is ''but the customer service were really prompt in their response'' that you also mentioned.

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We like the huge variety of options to customize our VCC projects to fit our needs. Review collected by and hosted on G2.com.

What do you dislike?

There are technical difficulties on VCC servers occasionally. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please look on VCC knowledge base to learn all possible functionalities to be able to get 100% from this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to AMD our agents spents more time talking to clients instead of just dropping calls due to voicemail. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thank you so much for your 5-star review of VCC Live, Krzysztof! We will share this with the team to let them know to keep up the great work. So glad to hear that AMD helped your organization! As you probably know, AMD is improving constantly, and I am happy to say that things will only get better and better! We'll try and keep doing our best for awesome customers like you! As for 'difficulties on VCC servers' that you mentioned, can you give us a few more details about what you have in mind and what happened? Please reach out to you Key Account Manager or to support@vcc.live so we can try and make your experience with VCC Live even better.

Bussines Development Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Project management, flexibility, reliability, comfort, Review collected by and hosted on G2.com.

What do you dislike?

We cant use the client on any apple product, mobile app, we cant use mobile numbers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use the VCC in very different project from a simply outgoing campaigns through basic and specified incoming campaigns for very specific, rare and unique tasks. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Attila, thanks so much for sharing your experience.

We are happy to see that you found our solution reliable and flexible. VCC Live is actually cross-platform (mainly for Windows and Linux), and there are features that can be used on mobile (also cross-platform): the Dashboard is available for you and can be accessed on mobile so you can see at any given moment how your team is doing. We also have a number of clients around the world that use VCC Live on Mac, via virtualization tools such as Parallels Desktops, VMWare or VirtualBox. Please reach out to you Key Account Manager or to support@vcc.live for more details. Thanks again Attila for your valuable feedback!

AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Versatile utility, can fit most CC requirements. Friendly and helpful Customer Care. Review collected by and hosted on G2.com.

What do you dislike?

Some issues with connectivity, but for a cloud based sofware, not too frequent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make the transition, the staff is really helpful and they will try to make their software fit your needs... they will listen to needs .. well worth the price, which is very favourable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

During the Corona crisis, this has helped us set up all our agents remotely...

Clean interface, easy to grasp. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thank you so much for your 5-star review of VCC Live! We will share this with the team to let them know to keep up the great work. So glad to hear that we were able to help your organization during this crisis. And yes, one of our main goals is to be able to make VCC Live as close as possbile to what you actually need and be able to customize it according to your business profile. We'll try and keep doing our best for awesome customers like you!

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Logikus és komfortos felépítés és használat

Segítőkész Support Team Review collected by and hosted on G2.com.

What do you dislike?

Fejlesztések időnként a kívántnál lassabb átfutásúak Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A piacon lévő alternatívák közül a legkomplexebb tudásszintű és leginkább komfortosan használható Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Home Work típusú munkavégzésre tökéletesen alkalmas

Jól strukturált, többszempontú statisztikák és monitoring felület

Jól kezelhető script szerkesztő

Több tárcsázószoftvert megismerve a legkomplexebb, legjobban kezelhető Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Timi, thank you so much for your kind words. Updates, improvements and new features are added constantly to VCC Live. These updates are thoroughly tested, checked and double checked before releasing them, in order to make sure we provide you with the best customer experience. We follow strict process and product management rules, to ensure any new update behaves exactly as it should, so you can get the most out of it. Thank you again Timi, we really appreciate you taking the time to share your experience with us and the community.

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

availability and openness to communication Review collected by and hosted on G2.com.

What do you dislike?

until now we did not have reasons for downsides Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I had frequent requests to change the number of active licenses and the response was quick and satisfactory Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Dear Teodora, thanks for your 5-star review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The monitoring and fast messages are the best. In these pandemic times I can menage the team from home, anytime. Review collected by and hosted on G2.com.

What do you dislike?

If the internet connection is weak. The admin account signs out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Change your software to VCC inmediately! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Database uploads, finance, team/call management. I can easily manage the teams work anytime and I can see the result asap. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thanks a lot for the 5-star review! The team at VCC Live is thrilled you're happy with our product. We'll try and do our best for awesome customers like you! As for the sensitivity to the quality of the internet line, can you please give us more details? Is it wireless or ethernet? Optimum internet connection requires ethernet cable, and we do not recommend connecting via Wi-Fi or mobile data.

Please reach out to your Key Account Manager or to support@vcc.live so we can talk more on this subject.

AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

user friendly user interface, and easy set up the projekts.

The stats are very usefull. Review collected by and hosted on G2.com.

What do you dislike?

Admins need HD resolution. VCC Live Archiver is not user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

user friendly, and easy set up.

The stats are very usefull.

Outbound and inbound call center projekts Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer service projekts with own phone numbers. Outbund telesales projekts. Review collected by and hosted on G2.com.

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Response from Dan Deschidar of VCC Live

Thank you very much for sharing your kind words with us and the community. We are happy to hear you found our solution friendly and easy to use, it means so much to us. Thank you also for the valuable feedback on the VCC Live archiver tool: we are gonna make sure it reaches the Development team, so they can try and see what can be done in order to make your user experience with 'all things VCC' even better!