VCC Live Reviews & Product Details

I like that VCC is reliable overall, and I’m quite used to using it now. The web version works well and more user friendly , and I’m happy to see AI features being added 0 those have been a great improvement. Review collected by and hosted on G2.com.

Some functions are harder to access than they should be, and the interface can feel complicated at times. It’s not always very user-friendly when you need to find something quickly.

What features would you like to see in the future? More integrations, especially an alert system for the supervision team when someone logs in or out of a project. Tools for supervisors to get real-time project status updates without needing to scroll through multiple pages or folders.

What problems have you experienced with VCC? When VCC logs a user out, it’s unclear whether it’s due to the user’s network or VCC itself. The status message always says “network” and “logout,” even if someone logs out intentionally, which makes it hard to identify the real reason. Review collected by and hosted on G2.com.

As a customer service team supervisor, I use the VCC application as an admin. Its interface is extremely user-friendly and transparent, making it easy to learn and operate. It includes a wide range of useful features for managers, and the reporting capabilities are excellent. We are very satisfied with VCC overall.

I would also like to highlight the outstanding customer support—especially the assistance provided by Barnabas Blenesi. He has supported me several times with various issues and questions. Barnabas doesn't just provide help; he thoroughly investigates every problem, conducts research, brainstorms, and never leaves a case unresolved—he keeps digging until a solution is found. He does all this with a polite attitude and impressively fast response times.

I truly appreciate having the opportunity to work with him whenever I have questions about the application. He is incredibly helpful and dedicates a significant amount of time and energy to solving any issue. His expertise is clearly reflected in his deep knowledge of VCC—he knows the system inside and out. Review collected by and hosted on G2.com.

We have one recurring common issue with VCC: sometimes the application doesn't open properly unless we right-click the VCC icon on the taskbar and select "Maximize." This issue occurs quite frequently and can be rather disruptive. Review collected by and hosted on G2.com.

I am delighted to express my appreciation for the exceptional support and assistance consistently provided by the VCC team, especially through our dedicated Customer Success Manager, DAN DESCHIDAR, who consistently went above and beyond to ensure that our needs were not only met, but exceeded.

His commitment to prompt responses, invaluable insights, and proactive solutions has had a profound impact on our operations. Whether addressing technical issues or strategizing for future endeavors, Dan Deschidar has consistently demonstrated professionalism and a genuine dedication to our success. The support provided has been exemplary.

Thanks to Dan Deschidar and the entire VCC team for their dedication and support. Review collected by and hosted on G2.com.

All is great. Review collected by and hosted on G2.com.

I recently started using VCC Live for sending automated voice messages to our users, and I’m very satisfied with the experience so far. The platform is intuitive, and I was able to learn the main features quickly, without complicated onboarding. What I appreciate the most is the support I received. My Customer Success Manager is always responsive, helpful, and ready to guide me through any questions or issues. Review collected by and hosted on G2.com.

I am still in the early stages of using the platform, so I haven’t found anything to dislike yet. Review collected by and hosted on G2.com.

What I like best about VCC Live is the telephony system, especially the dialing feature, which works really well and allows us to work efficiently. I also really appreciate the communication with the VCC Live team — they are always available and willing to help, which makes a big difference in our daily work. Review collected by and hosted on G2.com.

I believe the chat interface could be improved, as it is not on the same level as the telephony functions. Several essential features are missing, which can cause difficulties for the operators. Additionally, the quality assurance module could benefit from more advanced features, and the reporting section is not always user-friendly from an end-user perspective. Review collected by and hosted on G2.com.

I truly appreciate their helpful attitude, professional expertise, and the clear, user-friendly interface they provide. It’s a real pleasure to work with them on a daily basis — they are always open to brainstorming new ideas, finding innovative solutions, and turning those ideas into reality. They work quickly, accurately, and are consistently supportive throughout every stage of our collaboration. Review collected by and hosted on G2.com.

The only pain point I've experienced is that the structure and project setup process could be more streamlined and intuitive, which would help save valuable time. Additionally, the desktop application's design feels somewhat outdated, although this issue seems to be addressed by the upcoming web version, which looks much more modern and promising. Review collected by and hosted on G2.com.

We don’t use many features in the VCC, but overall the program works well.

The Support team is very helpful, we always get immediate help if we need it. Review collected by and hosted on G2.com.

We experience several bugs, and there are functions that do not work completely well.

There are also functions which we need assistance for, as it's very difficult to handle ourselves or we need further knowledge about that. Review collected by and hosted on G2.com.

Very useful for efficiently managing the call center, agent work, and the entire call flow from start to finish Review collected by and hosted on G2.com.

In my experience, I have no complaints. Review collected by and hosted on G2.com.

Excellent support, flexible attitude. Easy to use. Access anywhere. Provides so many solutions. Constantly evolving system. Review collected by and hosted on G2.com.

We would like to extend it for all areas of customer service, so we are waiting for the perfect e-mail management module. Review collected by and hosted on G2.com.

We have been using VCC Live for our debt collection call center department, and it has proven to be an efficient and user-friendly platform. What I appreciate the most is its intuitive interface and advanced features for monitoring and reporting, which allow us to have clear visibility over our team’s performance. Additionally, the support team is incredibly professional and responsive, always ready to assist with any issues or questions we may have. All in all, VCC Live is a valuable tool for optimizing and enhancing our debt collection call center operations. Review collected by and hosted on G2.com.

Currently, I have nothing to add; we are still discovering tools within VCC that are helpful. Review collected by and hosted on G2.com.