--- title: VCC Live Reviews meta_title: 'VCC Live Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 164 reviews by the users' company size, role or industry to find out how VCC Live works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 164 scale: '5' date_modified: '2026-06-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # VCC Live Reviews **Vendor:** VCC Live Group Zrt **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 164 ## About VCC Live VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/ ## VCC Live Pros & Cons **What users like:** - Users appreciate the **intuitive ease of use** of VCC Live, making integration and customization effortless. (21 reviews) - Users praise the **exceptional support** from VCC Live, highlighting prompt and helpful assistance from the team. (18 reviews) - Users highlight the **exceptional support** from the VCC team, praising their promptness and dedication to customer success. (14 reviews) - Users value the **detailed reporting capabilities** of VCC Live, enjoying customization and reliable support for their needs. (12 reviews) - Users value the **reliable delivery** and stability of VCC Live, ensuring smooth operations for their campaigns. (11 reviews) - Users find VCC Live to be **intuitive and user-friendly** , enhancing their daily collaboration with efficient and effective tools. (10 reviews) - Efficiency (8 reviews) - Features (7 reviews) - Platform Reliability (7 reviews) - Customization (6 reviews) **What users dislike:** - Users find the **customization difficult** , struggling with complicated setup processes and insufficient guidance on configurations. (6 reviews) - Users find the **lack of clarity** in VCC Live's interface and documentation frustrating, complicating navigation and support. (6 reviews) - Users find the **user interface cumbersome** and outdated, hindering navigation and requiring frequent support assistance. (6 reviews) - Users find the **poor UI design** frustrating, calling for a more intuitive and modern interface for better navigation. (5 reviews) - Users face **usability issues** with VCC Live, finding the system complicated and support articles lacking helpful information. (5 reviews) - Complexity (4 reviews) - Users experience **connection issues** with VCC Live, leading to interruptions and inconsistent quality during use. (4 reviews) - Users find the **difficult setup** of VCC Live hinders efficiency and can complicate the overall user experience. (4 reviews) - Poor Interface Design (4 reviews) - Lack of Training (3 reviews) ## VCC Live Reviews ### 1. Good Web Version, Needs Easier Access & Supervisor Tools **Rating:** 3.5/5.0 stars **Reviewed by:** Nikita L. | Regional project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about VCC Live?** I like that VCC is reliable overall, and I’m quite used to using it now. The web version works well and more user friendly , and I’m happy to see AI features being added 0 those have been a great improvement. **What do you dislike about VCC Live?** Some functions are harder to access than they should be, and the interface can feel complicated at times. It’s not always very user-friendly when you need to find something quickly. What features would you like to see in the future? More integrations, especially an alert system for the supervision team when someone logs in or out of a project. Tools for supervisors to get real-time project status updates without needing to scroll through multiple pages or folders. What problems have you experienced with VCC? When VCC logs a user out, it’s unclear whether it’s due to the user’s network or VCC itself. The status message always says “network” and “logout,” even if someone logs out intentionally, which makes it hard to identify the real reason. **What problems is VCC Live solving and how is that benefiting you?** The AI features and the reliable web version have also improved efficiency, allowing us to handle tasks faster and with fewer errors. Overall, it helps keep projects organized and supports smooth supervision of daily operations. ### 2. Outstanding Customer Support and a Transparent, User-Friendly Application **Rating:** 5.0/5.0 stars **Reviewed by:** Lilla K. | Operations Account Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about VCC Live?** As a customer service team supervisor, I use the VCC application as an admin. Its interface is extremely user-friendly and transparent, making it easy to learn and operate. It includes a wide range of useful features for managers, and the reporting capabilities are excellent. We are very satisfied with VCC overall. I would also like to highlight the outstanding customer support—especially the assistance provided by Barnabas Blenesi. He has supported me several times with various issues and questions. Barnabas doesn't just provide help; he thoroughly investigates every problem, conducts research, brainstorms, and never leaves a case unresolved—he keeps digging until a solution is found. He does all this with a polite attitude and impressively fast response times. I truly appreciate having the opportunity to work with him whenever I have questions about the application. He is incredibly helpful and dedicates a significant amount of time and energy to solving any issue. His expertise is clearly reflected in his deep knowledge of VCC—he knows the system inside and out. **What do you dislike about VCC Live?** We have one recurring common issue with VCC: sometimes the application doesn't open properly unless we right-click the VCC icon on the taskbar and select "Maximize." This issue occurs quite frequently and can be rather disruptive. **What problems is VCC Live solving and how is that benefiting you?** As a manager, VCC is most helpful to me when it comes to reporting. I can see how many calls agents handle, whether there were any missed calls, when they logged into the system, how many breaks they took, and I can even listen back to call recordings. All of this is managed through a simple, user-friendly interface, which greatly improves my overall reporting experience. ### 3. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Diana G. | colector creante, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about VCC Live?** I am delighted to express my appreciation for the exceptional support and assistance consistently provided by the VCC team, especially through our dedicated Customer Success Manager, DAN DESCHIDAR, who consistently went above and beyond to ensure that our needs were not only met, but exceeded. His commitment to prompt responses, invaluable insights, and proactive solutions has had a profound impact on our operations. Whether addressing technical issues or strategizing for future endeavors, Dan Deschidar has consistently demonstrated professionalism and a genuine dedication to our success. The support provided has been exemplary. Thanks to Dan Deschidar and the entire VCC team for their dedication and support. **What do you dislike about VCC Live?** All is great. **What problems is VCC Live solving and how is that benefiting you?** VCC Live is a communication and contact management platform that offers solutions for call centers and companies looking to improve their efficiency in customer communication. Here are some issues that VCC Live addresses and how these solutions can benefit you: Efficient call management: VCC Live allows for structured call management, reducing customer wait times and improving their experience. Process automation: The platform offers automation tools that help reduce repetitive tasks, allowing agents to focus on more valuable interactions with customers. Reports and analytics: The platform provides detailed reports and analytics, helping companies monitor agent performance and identify areas that need improvement. By implementing the solutions offered by VCC Live, we can improve customer communication, operational efficiency, and ultimately, customer satisfaction. This can lead to increased customer loyalty and better financial results. **Official Response from Dan Deschidar:** > Thank you for the awesome 5-star review, Diana! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. And about Bogdan? Wow! We are really really happy to hear what you have to say about our colleague. It so happens that we totally agree with you! Everybody loves Bogdan! :) ### 4. Fast, Simple, and Transparent **Rating:** 5.0/5.0 stars **Reviewed by:** Déri-Balogh V. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about VCC Live?** A stable and fast system that runs smoothly and works reliably. **What do you dislike about VCC Live?** There’s nothing I dislike about it, since all of its features work perfectly. **What problems is VCC Live solving and how is that benefiting you?** The daily call statistics and tracking features are helpful for creating reports and keeping everything organized. ### 5. Easy to use platform with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Anca P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about VCC Live?** I recently started using VCC Live for sending automated voice messages to our users, and I’m very satisfied with the experience so far. The platform is intuitive, and I was able to learn the main features quickly, without complicated onboarding. What I appreciate the most is the support I received. My Customer Success Manager is always responsive, helpful, and ready to guide me through any questions or issues. **What do you dislike about VCC Live?** I am still in the early stages of using the platform, so I haven’t found anything to dislike yet. **What problems is VCC Live solving and how is that benefiting you?** VCC Live helps me reach a large number of clients quickly and efficiently through automated voice messages. Now, I can send messages in a structured, consistent way, and I know they will reach the users directly on their phones. This improves both the speed of communication and the overall engagement of our customers, while also saving valuable time for my team. ### 6. Efficient Calling, Room for Improvement in Chat and QA **Rating:** 3.5/5.0 stars **Reviewed by:** Greta G. | Operational excellence expert, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about VCC Live?** What I like best about VCC Live is the telephony system, especially the dialing feature, which works really well and allows us to work efficiently. I also really appreciate the communication with the VCC Live team — they are always available and willing to help, which makes a big difference in our daily work. **What do you dislike about VCC Live?** I believe the chat interface could be improved, as it is not on the same level as the telephony functions. Several essential features are missing, which can cause difficulties for the operators. Additionally, the quality assurance module could benefit from more advanced features, and the reporting section is not always user-friendly from an end-user perspective. **What problems is VCC Live solving and how is that benefiting you?** VCC Live helps us manage outbound and inbound calls efficiently with its reliable dialing system, which significantly improves productivity. The availability and helpfulness of the support team also ensures that any technical issues are quickly resolved, allowing us to focus on our work without major disruptions. ### 7. Reliable Communication Tool with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about VCC Live?** I like VCC Live for its reliable delivery and clear reporting. I appreciate their responsive customer support, which helps us adjust setups and optimize costs depending on the campaign. The initial setup was easy, especially with the support we received from VCC Live. **What do you dislike about VCC Live?** The interface could be simplified to make navigation more intuitive. Some sections could be grouped and renamed more clearly, and the navigation structure simplified. **What problems is VCC Live solving and how is that benefiting you?** I use VCC Live to communicate quickly with a large number of customers, ensuring consistent and clear delivery of important info and timely service notifications, with traceability. ### 8. Excellent partner with great potential **Rating:** 5.0/5.0 stars **Reviewed by:** Balint H. | Junior Data Analyst for B2C Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about VCC Live?** I truly appreciate their helpful attitude, professional expertise, and the clear, user-friendly interface they provide. It’s a real pleasure to work with them on a daily basis — they are always open to brainstorming new ideas, finding innovative solutions, and turning those ideas into reality. They work quickly, accurately, and are consistently supportive throughout every stage of our collaboration. **What do you dislike about VCC Live?** The only pain point I've experienced is that the structure and project setup process could be more streamlined and intuitive, which would help save valuable time. Additionally, the desktop application's design feels somewhat outdated, although this issue seems to be addressed by the upcoming web version, which looks much more modern and promising. **What problems is VCC Live solving and how is that benefiting you?** The solution addresses a key issue that our existing partners have been facing: until now, they were using over 80 different phone numbers for communication with their customers. With this new system, there will be a single, centralized phone number available for everyone, making it easier to remember and directly associated with the company. All calls will be managed within one system, allowing for better supervision and reporting. This enables us to monitor partner performance, analyze call outcomes, and gain valuable insights into overall performance. ### 9. It is good and working well but we often experience smaller problems and bugs. **Rating:** 3.5/5.0 stars **Reviewed by:** Beatrix Z. | Customer Service Operation Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about VCC Live?** We don’t use many features in the VCC, but overall the program works well. The Support team is very helpful, we always get immediate help if we need it. **What do you dislike about VCC Live?** We experience several bugs, and there are functions that do not work completely well. There are also functions which we need assistance for, as it's very difficult to handle ourselves or we need further knowledge about that. **What problems is VCC Live solving and how is that benefiting you?** We are handling incoming and outbound calls, which are easy to use. We have real time monitoring which is great as well as reports and statistics. ### 10. Outstanding Experience—Exceeded Expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Soós K. | főmunkatárs, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about VCC Live?** I can set everything up easily and fine-tune it. **What do you dislike about VCC Live?** I haven't encountered anything like this before. **What problems is VCC Live solving and how is that benefiting you?** Quick handling of outgoing calls. With the help of text displayed for the operators. ### 11. VCC Live is the go-to solution **Rating:** 4.5/5.0 stars **Reviewed by:** Mikus M. | Sales Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about VCC Live?** Very useful for efficiently managing the call center, agent work, and the entire call flow from start to finish **What do you dislike about VCC Live?** In my experience, I have no complaints. **What problems is VCC Live solving and how is that benefiting you?** VCC Live helps manage call centers efficiently—agent workflows, call routing, and reporting are smooth and reliable. No complaints from my experience. ### 12. We exactly got what we wanted **Rating:** 5.0/5.0 stars **Reviewed by:** Krisztina D. | Customer Service Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about VCC Live?** Excellent support, flexible attitude. Easy to use. Access anywhere. Provides so many solutions. Constantly evolving system. **What do you dislike about VCC Live?** We would like to extend it for all areas of customer service, so we are waiting for the perfect e-mail management module. **Recommendations to others considering VCC Live:** VCC Live team are very helpful. The implementation was really problem free. The software and the company are always going in the right direction. We could safe time and money compared to the previous system. **What problems is VCC Live solving and how is that benefiting you?** We could get rid of other softwares. Our workflows have become easier. We could save time and money. We can ensure the business continuity in all case. Any statistics can be extracted. **Official Response from Dan Deschidar:** > Dear Krisztina, thanks for leaving us such a wonderful review and such valuable feedback. Our Email feature got several improvements in the past few months. Please do not hesitate to reach out to your Key Account Manager or support@vcc.live for more details on this. ### 13. Effective and User-Friendly Solution for Debt Collection Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Marina N. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about VCC Live?** We have been using VCC Live for our debt collection call center department, and it has proven to be an efficient and user-friendly platform. What I appreciate the most is its intuitive interface and advanced features for monitoring and reporting, which allow us to have clear visibility over our team’s performance. Additionally, the support team is incredibly professional and responsive, always ready to assist with any issues or questions we may have. All in all, VCC Live is a valuable tool for optimizing and enhancing our debt collection call center operations. **What do you dislike about VCC Live?** Currently, I have nothing to add; we are still discovering tools within VCC that are helpful. **What problems is VCC Live solving and how is that benefiting you?** VCC Live is helping us streamline our debt collection processes by providing a user-friendly interface and powerful reporting tools. It allows us to track agent performance in real-time, improving efficiency and ensuring better outcomes. ### 14. Please review comments bellow. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about VCC Live?** I like the variability of features VCC provides. **What do you dislike about VCC Live?** VCC build very user unfriendly. Without an understanding of the thinking process of developers not much you can do. The helping articles have very little information and does not help. Sometimes is had outdated information. Video guides missing at all. So the only option i have i always contact support. Very gladly support is reactive and explains well. Almost everything is just complicated. **What problems is VCC Live solving and how is that benefiting you?** Less manual job, automated database upload and executing. At least no management needed if everything is set up. ### 15. Very usefull applicaton and very helpful costumer support **Rating:** 5.0/5.0 stars **Reviewed by:** Szabó D. | sales manager, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about VCC Live?** easy to use, easy to create new campaigns all the datas and statictics in one place **What do you dislike about VCC Live?** sometimes the datas are updated slowly and i cant get the proper statictics immediately **What problems is VCC Live solving and how is that benefiting you?** To call 10 or more clients at the same time, we dont have to dial manually **Official Response from Dan Deschidar:** > Thank you for sharing your experience with us and the community. We are happy you found our solution easy to use and helpful. As for data and how fast it refreshes. The data refresh should happen instantaneously (max. a few seconds later). What I'm thinking is that it might have something to do with the internet connection quality: that might happen. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth per user. Connecting via Wi-Fi or mobile data is not recommended. Our advice, for your situation, is to connect to the internet via ethernet (a wired connection), if possible. ### 16. Great Reporting Features, But Can Be Unpredictable **Rating:** 5.0/5.0 stars **Reviewed by:** János B. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about VCC Live?** Reporting possibilities, fast project creation **What do you dislike about VCC Live?** Sometimes random program freezing, nothing else **What problems is VCC Live solving and how is that benefiting you?** mobile caller ID possibility ### 17. A Strong and Nearly Flawless Application – Minor Tweaks Could Make It Perfect **Rating:** 4.5/5.0 stars **Reviewed by:** ádám t. | Data Analyst, Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about VCC Live?** "The supportive staff stands out—they’re incredibly responsive (usually replying within the day) and genuinely helpful. There’s a learning curve at first, but once you’re familiar with the interface, it becomes intuitive and easy to manage. Overall, it’s a smooth and reliable platform i use it almost every work day. **What do you dislike about VCC Live?** The platform works well overall, but managing policy changes across multiple projects can be time-consuming. Since settings aren’t globally applied, we have to update each project individually—a centralized adjustment feature would save a lot of effort. That said, it’s a relatively small pain point in an otherwise efficient system. **What problems is VCC Live solving and how is that benefiting you?** VCC Live has been instrumental in streamlining our customer service operations. Before, we managed over 80+ scattered phone numbers across the country, which created confusion for customers and inefficiencies for our team. Now, we’ are unifying everything under a single number—making it simpler for customers to reach us and far easier for our team to track and manage cases. Benefit: This has significantly improved response times, reduced missed calls, and strengthened our brand’s accessibility ### 18. in connection with the management, support, and development of the program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about VCC Live?** One of the key benefits of the program is its user-friendly interface and high level of customizability, particularly in terms of reporting, campaign configuration, and script design. **What do you dislike about VCC Live?** It would be beneficial to offer a wider variety of themes and allow for personalized color configurations, rather than limiting users to only light and dark modes. **What problems is VCC Live solving and how is that benefiting you?** The system streamlines the handling of databases and the scheduling of calls, while also offering inbound line support ### 19. I'm working in VCC Live more then 2 years. At this time no fatal problem, no big issues. **Rating:** 5.0/5.0 stars **Reviewed by:** kiss b. | manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about VCC Live?** Ease of Use; Customer Support; Number of Features **What do you dislike about VCC Live?** Nothing, in my opinion the VCC Live is very good company. **What problems is VCC Live solving and how is that benefiting you?** Financial stats and invoice ### 20. Impressive support team and user-friendly interface for call center operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about VCC Live?** VCC Live is very intuitive and easy to use. The implementation was smooth, and the integration with our existing systems was straightforward. I especially appreciate the flexibility of campaigns, the wide variety of communication channels (calls, SMS, WhatsApp), and the detailed reporting tools. The customer support team is also responsive and helpful whenever questions arise. **What do you dislike about VCC Live?** Overall, the system works well, but occasionally the interface could be simplified to make daily navigation even faster. **What problems is VCC Live solving and how is that benefiting you?** VCC Live helps us manage multi-channel customer communication efficiently, automate repetitive processes, and track team performance in real time. It has improved our contact rates and reduced manual work significantly. ### 21. There are some gaps, but overall I would recommend it. **Rating:** 4.5/5.0 stars **Reviewed by:** Judit S. | Call Center Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about VCC Live?** Available customer service in hungarian language **What do you dislike about VCC Live?** In my opinion maybe could be a little more modern. **What problems is VCC Live solving and how is that benefiting you?** VCC Live allows us to manage all customer calls. ### 22. VCC is a reliable application **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Contact Center Team Leader, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about VCC Live?** I really like that I can gather every type of report which I need, also it's a reliable application with a great support. **What do you dislike about VCC Live?** So far I have nothing.I am completely satisfied with it. **What problems is VCC Live solving and how is that benefiting you?** Handling the incoming calls, also to investigate customer complaint. Managing capacity and also with the inbuilt reports planing capacity ### 23. Flexible, innovative system for Call Centers still developing **Rating:** 3.5/5.0 stars **Reviewed by:** Attila D. | Planning&Forecasting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about VCC Live?** Modular design, UI, easy system logic, good reporting and monitoring possibilities **What do you dislike about VCC Live?** some things can only be solved with JS code, chat functionality still needs improvement **Recommendations to others considering VCC Live:** Easy to use system with multiple options and a very good dialler and reporting possibilities as well as IVR design **What problems is VCC Live solving and how is that benefiting you?** Productivity, occupancy, visibility, blending, multi-skill, admin self-service (shift left) **Official Response from Dan Deschidar:** > Dear Attila, thank you so much for taking the time to share your experience with VCC Live. We take pride in knowing our customers are happy with their experience. We are also happy to hear that you found our system easy to use and our reporting part helpful. As for the JS part, we are now in the middle of an ongoing process to make things simpler and smoother for our customers in that area also. We hope we'll be able to give you some good news on this topic by the end of this summer. Once again, thank you so much for sharing your experience. We are thrilled to have you as part of the VCC Live family! ### 24. Very simple and efficien **Rating:** 4.5/5.0 stars **Reviewed by:** Emil H. | Supervisore di team, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about VCC Live?** It’s very intuitive and easy to use, high quality sound. **What do you dislike about VCC Live?** Sometimes we have some problem to access and from time to time the line is not the best. **What problems is VCC Live solving and how is that benefiting you?** It give us the opportunity to reach out any clients all around the world from any place all around the world ### 25. 1026 Budapest, Pasaréti Road 83. **Rating:** 5.0/5.0 stars **Reviewed by:** Judit B. | Riport és fejlesztési szakértő, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about VCC Live?** Easy-to-use supervisor and operator interface. Many built-in basic statistics and reports help check the success of projects. Clean and simple appearance. Fast support. **What do you dislike about VCC Live?** It would be a strong expression to say that I don't like the following features in the VCC, rather I would say that I would welcome a development that would make the VCC system dashboard tiles more customizable. I'm thinking of showing results that I approach, say, from the IVR side and at the same time approach from the queue or custom KPI side. There could also be online access alongside the installed version. Requesting custom training materials. **What problems is VCC Live solving and how is that benefiting you?** Automated handling of daily Bau tasks. Monitoring of incoming and outgoing calls. Detailed reporting of operators' performance. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy to see that you found our solution easy to use and that our statistics and reports proved useful to you. We are also glad to hear the kind words you say about our colleagues from the Support team. As for the Dashboards, can you please give us a few more details about what you have in mind? Maybe we can find a solution to that, with the help of our Product team. Please reach out to your Key Account Manager on this subject, so we can try and make your VCC Live experience even better. ### 26. Feedback on the use of VCC **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about VCC Live?** I like very much the possibility to build a report (constructor) at different stages, it is quickly possible to generate a report that is necessary. Fast support service, which will not be indifferent in any questions. Special thanks to the manager Magda **What do you dislike about VCC Live?** It is not intuitive what you need to click to get this or that information **What problems is VCC Live solving and how is that benefiting you?** Calling clients in order to inform/sell to them ### 27. Great Interface and Features, But Dashboard Creation Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about VCC Live?** interface and features, I can find any statistics I needed **What do you dislike about VCC Live?** make dashboard creation easily as we have all information but visibility is not much clear **What problems is VCC Live solving and how is that benefiting you?** We are receiving calls via VCC, and I am crating statistics and reports. ### 28. The program is very good, simple, and transparent. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about VCC Live?** Simple interface, easily comprehensible, easily learnable **What do you dislike about VCC Live?** To fine-tune, you must go through several menu items, search for the solution. **What problems is VCC Live solving and how is that benefiting you?** I have supervisory duties at VCC Live, I assist the work of the call center staff. ### 29. Good service for affordable price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about VCC Live?** We are lucky now to have very responsive and smart customer success manager. She always help to solve our questions, situations, help to improve, tell about next features we might be interested in. VCC Live it self is very stable system - during a year there has been downtime only 1x for less than 1h. **What do you dislike about VCC Live?** It would be good if settings and setting combinations would be described more easy way in one place from practical side more - e.g. if you mark this, here put that number --> it means will happen this. such examples would help to understand how various settings are connected. **What problems is VCC Live solving and how is that benefiting you?** More efficient work for sales persons and customer care. ### 30. Flexible, well considered solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jānis . | Voip Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about VCC Live?** Options to make customizations for IVRs and scripts. **What do you dislike about VCC Live?** Process of setting up SIP trunks seems overcomplicated - very long. Charge for each SIP trunk connection. Even with Asterisk this process is much faster and without charge for each SIP trunk connection. **What problems is VCC Live solving and how is that benefiting you?** Handles inbound and outbound calls and offers to automate these processes. ### 31. The vcc helped remedy our decade-long lag **Rating:** 5.0/5.0 stars **Reviewed by:** Kinga K. | call center supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about VCC Live?** - practical web interface - cleared up - parameterizable - extensive supervisory opportunities - supporting lovely developers #adamvalint **What do you dislike about VCC Live?** tiny telephone answering button projects within the company should be even more customizable **What problems is VCC Live solving and how is that benefiting you?** speed, reporting, flexible non-stationary work ### 32. VCC Live is an incredibly reliable company that offers outstanding solutions and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Balázs S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about VCC Live?** - Intuitive and easy-to-navigate interface - Extensive customization possibilities - Wide range of detailed reports - Skilled and dedicated Customer Success Managers **What do you dislike about VCC Live?** - Managing large projects can sometimes be challenging or complex - Not every idea can be fully implemented; alternative solutions are occasionally necessary **What problems is VCC Live solving and how is that benefiting you?** We collaborate with a vast network of partners, each requiring individual projects. VCC Live simplifies the process with features like effortless IVR customization, parent-child structures, and flexible permission management. **Official Response from Dan Deschidar:** > Dear Balazs, thank you for sharing your experience! We're thrilled to hear you found our solution user-friendly and appreciate your kind words about our CSM team. Regarding your feedback on project management being complex with large datasets, could you share more details about your use case? This will help us better understand the challenges and explore possible solutions with our Product team. Please don’t hesitate to reach out to your Customer Success Manager so we can work together to enhance your VCC Live experience even further. Looking forward to hearing from you! ### 33. Cooperation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about VCC Live?** Quick problem solving and assistance or feedback if they cannot help me on the spot. **What do you dislike about VCC Live?** I do not have any negative experience with it. **What problems is VCC Live solving and how is that benefiting you?** In and outgoing phone call documentation, registering the workload of employees. Replaying recording phone calls. Editing campaigns or projects. ### 34. No need to worry about custom development, everything can be configured in the software **Rating:** 4.5/5.0 stars **Reviewed by:** Attila F. | Product Owner & IT consultant , Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about VCC Live?** IVR configuration level, easy integration, we got the best support from the Hungarian team specially: Valint Ádám **What do you dislike about VCC Live?** client-side installation required, meeting individual needs is more difficult than with custom development **What problems is VCC Live solving and how is that benefiting you?** improving customer service ### 35. The e-mail function well transparent, user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about VCC Live?** can be reported, tracked, emails can be assigned to a user **What do you dislike about VCC Live?** It is difficult for operators to retrieve sent emails, and deletion is not possible for operators, only for supervisors. **What problems is VCC Live solving and how is that benefiting you?** Statistics are easy to extract easy to track ### 36. A great system with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about VCC Live?** I like about the system the great and easy handling - the support is really quick and the issues are getting fixed really fast - since the beginning of working with Peter from VCC, the experience is great. He can solve any problems within minutes. **What do you dislike about VCC Live?** Nothing specificly / the support can fix any problem within minutes / some hours - nice work! **What problems is VCC Live solving and how is that benefiting you?** Some callback management systems we needed in some projects are getting implemented very fast through the VCC support. **Official Response from Dan Deschidar:** > Thank you for the fantastic 5-star review! We strive to exceed expectations, and it’s wonderful to hear we succeeded for you. We're especially glad to hear your kind words about Peter and our Support team. We'll be sure to share your feedback with them to keep the momentum going. We’ll continue doing our best to provide excellent service for amazing customers like you! ### 37. VCC Live - simple, quick and effective solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about VCC Live?** - Easy to use operator, admin, supervisor interface. - Helpful and fast customer support. - The support helps quickly with complicated requests too, complete project planning. - In the past, our company has tried several call center management software, but VCC works best. **What do you dislike about VCC Live?** - The program is sensitive to internet connection fluctuations. In home office work with non-company internet access, sometimes the connection is interrupted. - Compared to similar programs, the price is higher, but the service is better. **What problems is VCC Live solving and how is that benefiting you?** - Complex call handling and conditional call forwarding. - Creating the possibility of working from home, with complicated settings. ### 38. Vcc live **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about VCC Live?** Ease of adding new projects, Ease of downloading call reports. **What do you dislike about VCC Live?** I don't think anything makes me unhappy about using **What problems is VCC Live solving and how is that benefiting you?** Allows the employee to contact the user. ### 39. Fast and reliable company **Rating:** 5.0/5.0 stars **Reviewed by:** Papp F. | management analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about VCC Live?** Excellent and fast customer service, helpful staff. **What do you dislike about VCC Live?** I couldn't say that, they are always available if I have a problem. **What problems is VCC Live solving and how is that benefiting you?** It automates a lot of things, it's a big help for me. It is easy to extract data from it for statistics, and it makes the work of telephone operators easier, since the script pages are very easy to edit and are equipped with many different functions. **Official Response from Dan Deschidar:** > Thank you for the 5-star review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted to hear the nice words you have to say about our colleagues. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you! ### 40. VCC review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about VCC Live?** The very easy usage of the product, even as a new-commer I could discover and self-teach many of it's properties. **What do you dislike about VCC Live?** The lack of configuring or personalizing the UI, for example: changing colors. **What problems is VCC Live solving and how is that benefiting you?** VCC is the base structure of our department. It is easy to export statistics and other sort of data for future projects. **Official Response from Dan Deschidar:** > Thank you for sharing your experience and feedback! We're delighted to hear that you found the product easy to use and intuitive, even as a newcomer. It’s great to know that the self-teaching process was smooth for you! We also appreciate your input regarding UI customization options. Personalization is a priority for us, and your suggestion about features like changing colors is valuable as we look to improve and expand our offerings. I'll make sure to pass your feedback along to our Product team for consideration in future updates. If you have any other ideas or questions, we’d love to hear from you. Thank you for helping us make the product even better! ### 41. VCC project's **Rating:** 5.0/5.0 stars **Reviewed by:** Ermīns J. | Head of Direct Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about VCC Live?** Online meetings, with professional staff -> with Senior Customer Success Manager Magdalena Horvath. Automatic systems. **What do you dislike about VCC Live?** Mobile platform for admin users to monitor project progress, with a dialer feature. **What problems is VCC Live solving and how is that benefiting you?** Improve dialer settings Resolve dropped calls Automatically make the dialer call clients ### 42. VCC review **Rating:** 5.0/5.0 stars **Reviewed by:** Hajnalka S. | Collections Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about VCC Live?** Ease of Use Customer Support 100% Stable operation **What do you dislike about VCC Live?** There is no such thing, VCC is a miracle and, once you start using it, you will never want to use any other CC software. **What problems is VCC Live solving and how is that benefiting you?** e.g The total collection flow **Official Response from Dan Deschidar:** > Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you find VCC easy to use, reliable, and backed by great customer support. Your kind words about VCC being a "miracle" truly made our day, and it’s incredibly rewarding to know we’ve earned your trust and loyalty. If there’s ever anything more we can do for you or ways we can continue enhancing your experience, please don’t hesitate to reach out. We’re here for you every step of the way! ### 43. VCC is the right choice for both inbound and outbound telephone campaigns. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about VCC Live?** I think that the reportability and the dialer are the biggest strengths of the VCC system. **What do you dislike about VCC Live?** As soon as the internet connection is not stable, the system exits, although it sould be set to "passive mode" instead **What problems is VCC Live solving and how is that benefiting you?** Telephone contact with customers is handled by VCC. The advantage is that it is quick, simple, accessible from anywhere and easy to report **Official Response from Dan Deschidar:** > Thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. As for the program being sensitive to internet connection quality: that might happen, it's true. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth per user. Connecting via Wi-Fi or mobile data is not recommended. Our advice, to avoid these situations, is to connect to the internet via ethernet, if possible. ### 44. VCC review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about VCC Live?** Simplicity and transparency of the interface. **What do you dislike about VCC Live?** I couldn't think of anything that would be bad. **What problems is VCC Live solving and how is that benefiting you?** production of statistics ### 45. During its use, you can relatively easily get a feel for the logic of the system. **Rating:** 4.5/5.0 stars **Reviewed by:** Baliné Hajdu M. | Kereskedelmi Tömeges Ügykezelési Csoportvezető, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2024 **What do you like best about VCC Live?** The data can be extracted very easily and reported well into Excel, which greatly facilitates the work. **What do you dislike about VCC Live?** It would be very useful if certain reports could come down on their own, or if it were built-in and didn't have to be assembled with functions in EXCEL. **What problems is VCC Live solving and how is that benefiting you?** We use it during phone customer service. It assists in handling calls and reporting their data. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy to see that you found our solution easy to use and that our logs, statistics and reports proved useful to you. Speaking of reports (and them sometimes being 'messy'), can you please tell us more about what you have in mind? Maybe we can find a solution to that. There are a few features in VCC that come to my mind and that might help you with that. I am thinking of features such as Automatic report sending, Export templates, and the ability to set Custom KPIs yourselves and include them in the reports, thus reducing the need for further manipulating the data in Excel, through formulas and functions. Please reach out to your Key Account Manager or our support@vcc.live on this subject, so we can try and make your VCC Live experience even better. ### 46. Succesfull. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about VCC Live?** developable, interactive, stable, hierarchy level, easy management **What do you dislike about VCC Live?** I can't really highlight this, maybe it could be improved in the SF developments, but I also know that this is currently in progress **What problems is VCC Live solving and how is that benefiting you?** different projects and callback lists ### 47. G2 evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about VCC Live?** Everything can be viewed and known simply and accurately **What do you dislike about VCC Live?** There is no feature that I don't like in the VCC. **What problems is VCC Live solving and how is that benefiting you?** It is very important to me to be able to listen in on live calls so I can immediately provide assistance to the CSR. ### 48. VCC evaluation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about VCC Live?** practical, efficient, easy handling, can be used in snow **What do you dislike about VCC Live?** We cannot use the prompt. Unfortunately, there have already been 4 contact changes. **What problems is VCC Live solving and how is that benefiting you?** Manage incoming calls, shared list callbacks **Official Response from Dan Deschidar:** > Thank you for sharing your experience with us and the community. We are happy you found our solution efficient and easy to use. We try our best for awesome customers like you! ### 49. VCC is an easy-to-understand, easy-to-use program **Rating:** 4.5/5.0 stars **Reviewed by:** Géza C. | Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about VCC Live?** VCC is a logically structured application. The Customer Support is helpful and respond quickly. **What do you dislike about VCC Live?** The export format is only txt. I didn't find automatic (run at specific time) export possibility (LOG and database data). **What problems is VCC Live solving and how is that benefiting you?** I use it for administration of user data and reporting. **Official Response from Dan Deschidar:** > Thank you, Geza, for sharing your experience. We are happy that you found our solution user-friendly and easy to learn. Thanks a lot also for the feedback on our Support team. We will share this with the team to let them know to keep up the good work. As for an automatic export option (if I understand things correctly): there is such a feature in VCC. You can export both items (logs/statistics and database data). The format can be .txt or .csv. You can read a lot more about it in the URL I am attaching (the one below, titled ''See how VCC improved''). If you need more info than what's on our Learning Center, please don't hesitate to get in touch with our Support team, they would be happy to help you. ### 50. Using VCC:Live! **Rating:** 5.0/5.0 stars **Reviewed by:** Ferenc M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about VCC Live?** You can do enything in VCC, you can shape the software for your needs 100%. **What do you dislike about VCC Live?** No macOS client, a bit long learning curve. **What problems is VCC Live solving and how is that benefiting you?** Every call is concentrated here, we manage more than 50 different projects in VCC Live, and we are using it as a complete callcenter solution. **Official Response from Dan Deschidar:** > Dear Ferenc, thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. I am pleased to tell you the web-based version of VCC Live is coming pretty soon (sometime this year, most likely early autumn)! That solves the macOS thing, and I believe will also help with the learning curve. The beta version of the 'Web Agent' is already available. I recommend you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far and give you a walk-through of the web-based version of VCC Live. More than that, you will be able to test it yourself and tell us what you think. ## VCC Live Discussions - [Unaccepted calls](https://www.g2.com/discussions/unaccepted-calls) - 1 comment, 2 upvotes - [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) - 1 comment, 2 upvotes - [What is the best way to improve?](https://www.g2.com/discussions/what-is-the-best-way-to-improve) - 1 comment, 1 upvote - [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment - [Do you plan to improve the system repair time and the communication of information?](https://www.g2.com/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) - 1 comment, 1 upvote - [View VCC Live pricing details and edition comparison](https://www.g2.com/products/vcc-live/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+06%3A51%3A32+-0500&secure%5Bsession_id%5D=7725172c-fe2a-41c6-8a9b-bbbc3da0afbc&secure%5Btoken%5D=d05d7f0b7b6365ed8199bae1887f7d35651405f62ade6e05800009ef487166d9&format=llm_user) ## VCC Live Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## VCC Live Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top VCC Live Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,462 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,605 reviews)