Will only report on the telco-related things.
- Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also (from a telco admin point of view). Why i am adding "from a telco admin point of view" you ask? Well, being one (at least i hope i am :D) It takes me little time to figure out what is wrong with process - is it related to SIP provider or server side? Gateways are to blame ? or maybe its the server itself? - it takes me less time to determine the problem and implement a solution to solve it if the serverside is also on me.
Since its not on me then my course of actions would be - gather all the info available > sent it to support > wait for them to react > provide more info > wait for them to contact provider(or any other source of problem) > and at last receive a solution. Looks longer, isnt it?
I cant say that i dislike it about VCC. It's just a different strategy of product deployment. Considering the cost comparison with on-site products - i would definately close my eyes on this issue if id be faced to choose a callcenter product again.
- Client installation in general. They don't have a MacOS version. This makes me a little bit sad. Working okay on a Windows VM, so this is manageable. But not fun.
- Client on Windows has this flaw that i personally very much dislike - by default on a single windows session you are able to run only one client. If you will be the person who is configuring projects for your company , then your routine will look like this :
Log in as admin > implement stuff > log out > log in as user> test > repeat. Frustrating.
There are multiple solutions to this, have fun finding those :D
- Last thing that really grinds my gears the most is the phone number adding. Its manual. If you have several phone numbers, you will need to manually assign those to inbounds and outbounds of each project. Imagine a situation where you have 500 phone numbers and,lets say, 15 projects. And you need to manually reassign numbers to those projects each week to ensure better reachability. Reassigning each number requires a minute or so. 500 x "a minute" each week makes a whole day of torture for a person who will be doing this (me :( in our case ) . In a on-site solution it would take me 15 minutes to do this. Review collected by and hosted on G2.com.