VCC Live Pricing

Versatile utility, can fit most CC requirements. Friendly and helpful Customer Care. Review collected by and hosted on G2.com.

Some issues with connectivity, but for a cloud based sofware, not too frequent. Review collected by and hosted on G2.com.

Will only report on the telco-related things. There are actually a lot more things that I like about the product, but will only point our general ones.

- Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also, see what i dislike about this in the "Dislike" section (from a telco admin point of view). The plus will be that your company will not need to deploy servers\allocate resources for a personal PBX. Competitor solutions that are installed on-site that offer similar callcenter (not to mistake with PBX) functionality cost like 10x times more and require a skilled IT person to manage - if you choose something like Cisco or Avaya. Or require a team of developers who will be constantly poking the product if you choose some Asterisk fork.

- Great Support team. Customer manager who is taking care of our general questions is just superb! Unlike other products that i've witnessed (had quite a few pay-per-support PBXes in my day) he actually responds and does his best to help. That's the best value that i can give to a product support. Customer support team at VCC is also great. They are quite fast at solving our questions.

- Security groups - yes, you have heard me right. Those are present. Unlike in 3CX and Elastix where you can grant a users either and admin role or a user role in VCC you can very strictly define what a user will see and what a user will be able to do in VCC admin panel.

We all have those users who only need access to reports, right?

Or those users who are managing a set of queues only?

In VCC you can define that.

P.S VCC even added a few extra specific feature access checkboxes in security section on our request.

- Flexible autodialers - the topic says it all. Most in-house solutions offer only pretty simple power dialers or even do not offer anything or the price\complexity of solution just skyrockets. Review collected by and hosted on G2.com.

Will only report on the telco-related things.

- Non-managed infrastructure. i.e where the server side (PBX related\Trunking and etc) is on VCC's side. But that's a minus also (from a telco admin point of view). Why i am adding "from a telco admin point of view" you ask? Well, being one (at least i hope i am :D) It takes me little time to figure out what is wrong with process - is it related to SIP provider or server side? Gateways are to blame ? or maybe its the server itself? - it takes me less time to determine the problem and implement a solution to solve it if the serverside is also on me.

Since its not on me then my course of actions would be - gather all the info available > sent it to support > wait for them to react > provide more info > wait for them to contact provider(or any other source of problem) > and at last receive a solution. Looks longer, isnt it?

I cant say that i dislike it about VCC. It's just a different strategy of product deployment. Considering the cost comparison with on-site products - i would definately close my eyes on this issue if id be faced to choose a callcenter product again.

- Client installation in general. They don't have a MacOS version. This makes me a little bit sad. Working okay on a Windows VM, so this is manageable. But not fun.

- Client on Windows has this flaw that i personally very much dislike - by default on a single windows session you are able to run only one client. If you will be the person who is configuring projects for your company , then your routine will look like this :

Log in as admin > implement stuff > log out > log in as user> test > repeat. Frustrating.

There are multiple solutions to this, have fun finding those :D

- Last thing that really grinds my gears the most is the phone number adding. Its manual. If you have several phone numbers, you will need to manually assign those to inbounds and outbounds of each project. Imagine a situation where you have 500 phone numbers and,lets say, 15 projects. And you need to manually reassign numbers to those projects each week to ensure better reachability. Reassigning each number requires a minute or so. 500 x "a minute" each week makes a whole day of torture for a person who will be doing this (me :( in our case ) . In a on-site solution it would take me 15 minutes to do this. Review collected by and hosted on G2.com.