Working with 3CLogic as our telephony vendor has been an incredibly positive experience, and their partnership has consistently brought value to our organization. Their responsiveness and ability to provide quick resolutions to issues has given us great confidence in the reliability of our systems, and it has been reassuring to know that we can count on them whenever challenges arise. What stands out even more is their willingness to go above and beyond—offering assistance even after hours when urgent matters need attention, which demonstrates not only technical expertise but also a genuine commitment to customer success. It has been a true pleasure collaborating with the entire team, and I want to especially recognize Rachel Brown and Juan Vargas for their kindness, professionalism, and empathetic work ethic. Both have shown time and again that they truly care about the people they work with, which makes every interaction feel collaborative and supportive. Their dedication and personable approach have made 3CLogic not just a vendor, but a trusted partner that we deeply appreciate. Review collected by and hosted on G2.com.

"If there were one area to improve, it might be reducing the system’s complexity for new users, as the platform’s powerful capabilities can sometimes require extra training or support to get up to speed. That said, the team’s responsiveness and willingness to walk us through challenges quickly offsets this." Review collected by and hosted on G2.com.

Our recent experience with 3CLogic was outstanding. One morning, we noticed an unusual lack of incoming calls and suspected a possible phone outage. As someone new to the role, I didn’t yet have access to our emergency contact list, so I reached out to our Account Manager, Matt McTighe, who immediately contacted their 3CLogic support team on our behalf.

Their response was impressively fast. Not only did their support team reach out to me directly, but they also thoroughly reviewed our connection and configuration to confirm everything was functioning properly. Even before their email response arrived, we received a call from an end-user, which helped confirm that service was indeed active. Still, it was incredibly reassuring to see 3CLogic proactively investigating the issue and demonstrating such diligence.

Their responsiveness and attention to detail gave us confidence in the reliability of their platform and support team. I highly recommend 3CLogic to any organization looking for a dependable and customer-focused communications solution. Review collected by and hosted on G2.com.

I found that modifying an existing report was not as intuitive as I had hoped. However, once I located where to make the changes, the process itself was straightforward and easy to complete. Review collected by and hosted on G2.com.

Working with the 3Clogic team has been an outstanding experience from start to finish. The implementation of the call center into our ServiceNow platform was smooth and successful, and the results have been fantastic.

The team was incredibly kind, responsive and professional throughout the process. Project management was clear and well structured with Morgan Thomas providing excellent communication and remarkable patience as we balanced internal projects.

3clogic is intuitive and includes all the features we needed. Seamless ticket integration to simplify calling users directly from contact cards and easy access to call recordings on each INC.

Highly recommend the 3CLogic Team! Review collected by and hosted on G2.com.

My only negative is that the dark mode doesn't affect the entire windows and I can't resize it. Review collected by and hosted on G2.com.

Working with 3CLogic has been an exceptional experience. Their team consistently demonstrates a high level of professionalism, flexibility, and commitment to meeting our expectations. They are always eager to collaborate and willing to go the extra mile to ensure project success—regardless of shifting timelines or priorities on our end.

Even when we've needed to slow things down, they've remained patient, accommodating, and solution-focused. Every interaction with their staff has been positive—their team members are not only knowledgeable and responsive, but also genuinely friendly and personable, making them a pleasure to work with.

I truly value our partnership with 3CLogic and look forward to continued collaboration. Review collected by and hosted on G2.com.

I have yet to encounter anything that I dislike about 3CLogic. Review collected by and hosted on G2.com.

After separating from our much larger company, 3Clogic became our Call Center and IVR solution. Providing us an integration with ServiceNow also aided our ITSM needs. From Reporting to Dashboards to Indicators, Functionalities, Automation, and Conversational Ai, the more needs we came with, the more they sought to provide. If they didn't have it, they made sure we were in front of the right people to align our vision and ideas that make the product features and our concepts a reality.

The genuine concern and support that each individual at 3Clogic provide always feels personalized to our organization and that sets a standard. During my interactions with their staff, I often send my compliments to whoever the hiring managers are, that they've drafted an awesome team of teams that truly care! Review collected by and hosted on G2.com.

In our instant gratification culture, we sometimes dislike the length of time it takes to review or investigate specific issues that may arise. But I understand this is only because 3Clogic is thoroughly covering all bases before they report back.

3Clogic is always waiting and willing to help us get what we needed. Most of time I already know there are self-inflicted issues we encounter, but I really want 3Clogic to prove it NOW so I can relay to others on our end that we could have done better :)

In short, they're ready to address and fix our dislikes! Review collected by and hosted on G2.com.

3C Logic has been an extremely reliable product, easy for our Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with, we truly value the partnership and relationships we've built over the years. The 3C Global Support Desk is amazing, responses are immediate and issues are resolved in a timely manner. Review collected by and hosted on G2.com.

I would like to see more customization options available in the Dashboards Review collected by and hosted on G2.com.

We are a high-volume vacation call center, and from the very beginning of our partnership with 3CLogic, the service has been nothing short of exceptional. Their user-friendly platform, robust reporting tools, and advanced functionality—along with the creative and complex IVR system tailored specifically to our company’s needs—have all exceeded our expectations.

The support team at 3CLogic has gone above and beyond. Juan and Matt, in particular, have played a crucial role in helping us grow both operationally and structurally from a telephony standpoint. Our business relies heavily on efficiently routing inbound and outbound calls to the right departments, and this system has made that seamless—ultimately allowing us to expand our team and better serve our clients.

We highly recommend 3CLogic to any business looking for a reliable and scalable telephony solution. Review collected by and hosted on G2.com.

To be transparent I don't have any dislikes about this system. Review collected by and hosted on G2.com.

Since we implemented 3C Logic technology for our Contact Center, we have received accompaniment and continuous support from their expert team.

From a User perspective, it was a game changing for us, with all the features available and easy to use for our group of agents.

The fact that settings are easy to update and adjust from ourselves, it simplifies our call center management.

Every interaction we have with 3C, weter it is from a Account/Customer Success Mgr or technical support, feels personalized and responds to our bussiness needs. Review collected by and hosted on G2.com.

It's hard to think of any downsides when it comes to our 3C Logic usage. The only experiences when we've had some difficulties are realted to connectivity/server issues. Most of the times, the problem doesn't come from 3C Logig, but it has to do with browser and network compatibility from our Company settings. 3C team has always being supportive and fast resposners whenever we have any issue. Review collected by and hosted on G2.com.

The support team is quick to respond when we begin having issues with our systems or have general questions regarding functionality to allow me to assist in my job as a system administrator in the 3C system and with companies they're affiliated with. Our tickets and concerns have been investigated and taken care of quickly. Our two product support managers, Rachel and Morgan, have been thorough with communication to ensure we maintain deadlines. The report system makes it easy to narrow down information for thorough analysis of our calls and agents. I fully recommend them to any other companies looking for software to improve their call center performance. Review collected by and hosted on G2.com.

The initial product manager assigned to implementation with our company made it a bit challenging to get off the ground in the beginning. This is also no fault of their own as a company but, if your company has any levels of instability in their network performance, degredation could occur with call quality. Review collected by and hosted on G2.com.

Our experience with 3CLogic has been outstanding during our most recent acquisition and adjustment to our platform, largely due to the incredible support from the implementation team, especially Kamlesh and Morgan. From the very beginning, they took the time to understand our business needs and provided hands-on assistance throughout the entire rollout process.

Morgan was instrumental in ensuring a smooth transition, offering detailed walkthroughs and best practices tailored to our environment. Morgan’s attention to detail and responsiveness made troubleshooting with Kamlesh and implementing adjustments effortless. Her proactive approach and clear communication helped us meet our timelines while ensuring our team was fully equipped to leverage the platform’s capabilities.

Ela and the technical support team have been phenomenal as well. They are always kind, understanding, and everyone truly wants to help. I've never had a negative experience with any of the staff at 3cLogic.

Beyond the implementation, 3CLogic has continued to provide top-tier support, making our call center operations more efficient and adaptable to our evolving needs. Review collected by and hosted on G2.com.

The platform itself is reliable, but like any system, there was a learning curve in the initial setup. Some advanced configurations required additional assistance, but those were quickly resolved. We are very excited for the newest upgrade to 7x, and we know we can count on excellent support during our migration. Review collected by and hosted on G2.com.