# Best AI Customer Support Agents Software for Medium-Sized Businesses ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 565 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 82,600+ Authentic Reviews - 565+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=5511) Highlighted products: Salesforce Agentforce, HubSpot Service Hub, Fin, Zendesk for Customer Service, Genesys Cloud CX, Jotform AI Agents, Freshdesk, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=talkdesk&segment=mid-market) **Sponsored** ### Zingtree Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-15T09%3A39%3A45Z&secure%5Bdisplayable_resource_id%5D=1010618&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010618&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=88834&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Fmid-market&secure%5Btoken%5D=0b49ebc429789312f3b786b4fb2859d449cef3436f321af432aa704bd620c2ae&secure%5Burl%5D=https%3A%2F%2Fwww.zingtree.com%2Fen%2Fdemo-request%3Futm_source%3Dg2%26utm_medium%3Dpaidsearch&secure%5Burl_type%5D=book_demo) ### [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) Salesforce Agentforce is a software designed to help organizations build, deploy, manage, and govern AI agents that autonomously assist customers, employees, and partners across digital and voice channels. The software provides agent development, hybrid reasoning, multichannel support, and lifecycle management by leveraging a unified system that combines large language model reasoning with deterministic workflows, business data, and low-code and pro-code tools. It automates ticket resolution, task execution, and complex multi-step workflows and reduces the need for human intervention by enabling agents to reason, act, and hand off to people when needed. Salesforce Agentforce addresses enterprise challenges around scaling AI operations by offering configurable guardrails, access controls, auditability, and privacy safeguards built on the Salesforce platform. The software supports use cases across customer service, sales, IT, HR, marketing, and industry-specific workflows, integrating with existing data models, APIs, and business logic. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,164 #### Who Is the Company Behind Salesforce Agentforce? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Developer, Salesforce Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 39% Medium, 31% Large #### What Are Recent G2 Reviews of Salesforce Agentforce? **["Agentforce + Data Cloud Integration Makes Lead Qualification Easy"](https://www.g2.com/survey_responses/salesforce-agentforce-review-13197506)** **Rating:** 4.0/5.0 stars _— Vishal S._ [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-13197506) **["Agentforce Makes Enterprise AI with Salesforce Truly Headless"](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)** **Rating:** 4.0/5.0 stars _— Manjunath G._ [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613) ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service options within a single platform. The software provides ticket routing automation, knowledge base suggestions, customer health scoring, and trend analysis by leveraging AI capabilities connected to sales and marketing data across the HubSpot ecosystem. It automates repetitive support tasks and escalation routing and reduces ticket volume through self-service tools including knowledge base creation, chatbot functionality, and a customer portal. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by giving representatives full customer journey context including purchase history, marketing interactions, and sales conversations without switching tools. The software supports omnichannel communication, CRM-native data sharing, live chat, customer feedback collection, and service analytics to connect support outcomes to retention and business growth metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,823 #### Who Is the Company Behind HubSpot Service Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. ##### Cons - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### [Fin](https://www.g2.com/products/fin/reviews) Fin is a software designed to serve as a single customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, no-code configuration, and complete channel visibility by leveraging generative AI combined with deterministic rules and the Fin APEX 1.0 model optimized for accuracy, speed, and reliability. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution by following detailed step-by-step instructions with consistency across all interactions. Fin addresses the challenge of scaling customer service without proportional headcount by resolving an average of 67% of customer queries autonomously and integrating with any helpdesk including Salesforce, HubSpot, and Freshdesk without migration. The software supports use cases spanning customer support, sales engagement, lead qualification, and meeting booking, with outcome-based pricing starting at $0.99 per resolved interaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,734 #### Who Is the Company Behind Fin? - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** www.intercom.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. ##### Cons - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/fin-review-13196970) **["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/survey_responses/fin-review-13188941) #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service is a software designed to provide AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, agent performance evaluation, workforce scheduling, and self-service capabilities by leveraging AI trained on billions of customer experience interactions and a marketplace of 1,800 or more app integrations. It automates ticket routing, workflow execution, and agent productivity tasks and reduces implementation complexity by enabling configuration without IT or developer involvement. Zendesk for Customer Service addresses the challenge of delivering consistent, personalized support across channels by unifying social messaging, phone, email, and AI-driven workflows within a single platform. The software supports 130,000 or more global brands across 30 or more languages, with Zendesk QA tools for continuous agent improvement and Workforce Management tools for peak-time readiness. **Average Rating:** 4.3/5.0 **Total Reviews:** 6,673 #### Who Is the Company Behind Zendesk for Customer Service? - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk 102,672 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. ##### Cons - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["Strong Customer Service Platform with Powerful Integrations"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112)** **Rating:** 5.0/5.0 stars _— James H._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112) **["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX is a software designed to serve as an industry-leading cloud call center and customer experience platform for small, medium, and large enterprises. The software provides omnichannel engagement, predictive AI routing, real-time analytics, and bot-assisted interactions by leveraging a composable platform with hundreds of packaged third-party integrations and weekly product updates. It automates customer journey workflows and intelligent agent routing and reduces handling time by connecting insights across teams, tools, and interactions to surface the right action at the right moment. Genesys Cloud CX addresses the challenge of managing complex, multi-channel customer conversations by enabling seamless escalation from AI bots to human agents and providing real-time dashboards and management tools for contact center oversight. The software supports deployment across chat, email, text, social media, and voice channels with integrations that extend its capabilities for organizations of any size and location. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. ##### Cons - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) Jotform AI Agents is a software designed to provide automated real-time customer support assistance across all hours of the day through no-code AI agent creation and deployment. The software provides 24/7 inquiry handling, lead qualification, appointment scheduling, and CRM record updates by leveraging a no-code AI builder trained on custom documents, FAQs, form data, and a library of 7,000 customizable templates. It automates incoming call handling, inquiry routing, and follow-up workflows and reduces wait times by operating continuously across web, chat, email, phone, WhatsApp, Messenger, Gmail, and WordPress. Jotform AI Agents addresses the challenge of scaling customer experience without expanding headcount by enabling teams to deploy personalized, brand-aligned agents in minutes using industry-specific knowledge and configurable triggers. The software supports use cases including customer support, onboarding, product education, internal training, and phone-based service, with voice capabilities that include natural conversation handling and spoken message transcription. **Average Rating:** 4.5/5.0 **Total Reviews:** 661 #### Who Is the Company Behind Jotform AI Agents? - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** www.jotform.com - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform 39,289 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation. - Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations. - Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation. - Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity. - Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities. ##### Cons - Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions. - Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs. - Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management. - Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries. - Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)** **Rating:** 4.0/5.0 stars _— Pratyush S._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003) **["Fast, No-Code AI Assistant That Delivers Contextual Answers"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)** **Rating:** 5.0/5.0 stars _— VELYON I._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480) ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk is a software designed to provide modern, AI-powered customer service with enterprise capability and without enterprise complexity for support teams of any size. The software provides unified channel management, advanced ticketing, AI copilot assistance, and self-service automation by leveraging Freddy, a people-first AI that enables teams to deploy AI agents in minutes to resolve both simple and complex queries. It automates ticket routing, response suggestions, and workflow execution and reduces resolution time by consolidating channels, conversations, and customer insights into a single Freshdesk Command Center. Freshdesk addresses the challenge of scaling omnichannel support efficiently by delivering a 95% omnichannel first contact resolution rate and up to 80% of resolutions handled by AI agents. The software supports teams ranging from 10 to 500 agents across any channel, with outcomes including 225% ROI and rapid setup designed for immediate operational impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,680 #### Who Is the Company Behind Freshdesk? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Freshdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. - Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. - Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. - Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. - Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. ##### Cons - Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. - Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. - Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. - Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. - Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. #### What Are Recent G2 Reviews of Freshdesk? **["Freshworks Makes Ticketing and Customer Support Fast, Easy, and Efficient"](https://www.g2.com/survey_responses/freshdesk-review-13251347)** **Rating:** 5.0/5.0 stars _— Ramit Kaur D._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-13251347) **["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)** **Rating:** 4.5/5.0 stars _— sreenivasan p._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971) #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### [Gladly](https://www.g2.com/products/gladly/reviews) Gladly is a software designed to provide a customer-centric CX platform that puts the customer, not tickets, at the center of every conversation for the world's most loyalty-driven B2C brands. The software provides continuous cross-channel conversation management, empathetic automation, and relationship-focused service delivery by leveraging proprietary Customer AI that balances intelligent automation with genuine human connection. It automates routine interactions and inquiry resolution and reduces service costs by enabling agents to engage with full customer context across every channel without resetting the conversation. Gladly addresses the challenge of impersonal, ticket-centric support by reimagining the CX foundation around the individual customer and their ongoing relationship with the brand. The software supports B2C customer experience leaders seeking to deliver radically efficient service and radically personal experiences while increasing loyalty and driving down operational costs. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,088 #### Who Is the Company Behind Gladly? - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly 4,071 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website) 225 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Medium, 22% Small #### What Do G2 Reviewers Say About Gladly? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. ##### Cons - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. #### What Are Recent G2 Reviews of Gladly? **["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)** **Rating:** 4.5/5.0 stars _— Ranjit K._ [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) **["Gladly Keeps Customer Conversations Organized with Helpful AI Assistance"](https://www.g2.com/survey_responses/gladly-review-13237428)** **Rating:** 4.5/5.0 stars _— Ishfaq N._ [Read full review](https://www.g2.com/survey_responses/gladly-review-13237428) #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk is a software designed to lead a new era in customer experience through Customer Experience Automation, a platform built to automate the full complexity of modern customer journeys across the entire CX lifecycle. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and prebuilt industry-specific AI agents by leveraging the Talkdesk Data Cloud, which transforms transcripts, call recordings, case notes, and CRM records into full-context intelligence for AI agents. It automates fragmented, human-coordinated workflows and reduces time to value by enabling enterprises to modernize customer experience without a full system rip-and-replace through a Discover, Build, Orchestrate, and Measure automation cycle. Talkdesk addresses the challenge of delivering scalable, outcome-focused service across complex customer journeys by enabling AI agents to collaborate seamlessly with full context to resolve issues with speed, precision, and adaptability. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue, reduce costs, and transform service delivery. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,488 #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400) **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) Zoho Desk is a software designed to provide a web-based help desk experience that assists organizations of all sizes in delivering exceptional customer support across multiple communication channels. The software provides omnichannel ticket management, AI-driven agent insights, custom workflow automation, and real-time performance dashboards by leveraging historical customer interaction data and integration across email, chat, social media, and phone. It automates repetitive support tasks and routing and reduces agent workload by enabling customers to receive consistent, timely responses regardless of their chosen channel or inquiry type. Zoho Desk addresses the challenge of scaling efficient, personalized support by offering extensive customization options including custom workflows, automated responses, and configurable dashboards tailored to each organization's operational requirements. The software supports industries including retail, technology, healthcare, and finance, with a cost-effective pricing model and tools for tracking key metrics, analyzing agent performance, and connecting support activities to customer satisfaction outcomes. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,588 #### Who Is the Company Behind Zoho Desk? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly. - Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance. - Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features. - Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management. - Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient. ##### Cons - Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes. - Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes. - Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk. - Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate. - Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp. #### What Are Recent G2 Reviews of Zoho Desk? **["Helps us keep track of customer messages easily"](https://www.g2.com/survey_responses/zoho-desk-review-13233241)** **Rating:** 4.0/5.0 stars _— Mustafa E._ [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13233241) **["Efficient and clear solution for customer service"](https://www.g2.com/survey_responses/zoho-desk-review-13218904)** **Rating:** 4.5/5.0 stars _— Thomas A._ [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13218904) #### What Are G2 Users Discussing About Zoho Desk? - [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote ### [Level AI](https://www.g2.com/products/level-ai/reviews) Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 211 #### Who Is the Company Behind Level AI? - **Seller:** [Level AI](https://www.g2.com/sellers/level-ai) - **Company Website:** thelevel.ai - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @TheLevelAI 204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88837a04d6b731eeff4a45c0aa27c4813f367a54aa990a1bb13415f8187aba9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flevel-ai&secure%5Burl_type%5D=linkedin_company_website) 212 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Quality Analyst, Supervisor - **Top Industries:** Consumer Services, Food & Beverages - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Level AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. - Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. - Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. - Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. - Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. ##### Cons - Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. - Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. - Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. - Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. - Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. #### What Are Recent G2 Reviews of Level AI? **["Our Level AI Partnership has been a magical experience!"](https://www.g2.com/survey_responses/level-ai-review-13022467)** **Rating:** 4.5/5.0 stars _— Aaron H._ [Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467) **["Efficient Call Review with Handy Transcription, Needs Enhanced Details"](https://www.g2.com/survey_responses/level-ai-review-11320627)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627) #### What Are G2 Users Discussing About Level AI? - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment ### [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents is a software designed to autonomously execute work across IT, HR, customer service, app development, and other business functions by acting on enterprise data and policies in real time. The software provides out-of-the-box and custom agent creation, multi-agent orchestration, and governed workflow automation by leveraging a unified platform combining AI, data, workflows, and security with real-time access to over 450 enterprise systems. It automates routine tasks and complex multi-step processes and reduces manual effort by executing actions directly across any connected system rather than simply recommending next steps. ServiceNow AI Agents addresses the challenge of coordinating specialized work across large organizations by using the AI Agent Orchestrator to manage teams of agents operating under configured guardrails and organizational policies. The software supports use cases across IT operations, HR service delivery, customer service, and custom business workflows, trusted by 85% of the Fortune 500 and powering 80 billion workflows annually. **Average Rating:** 4.3/5.0 **Total Reviews:** 455 #### Who Is the Company Behind ServiceNow AI Agents? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **efficiency** of ServiceNow AI Agents, benefiting from easy setup and powerful workflow automation. - Users appreciate the **ease of use** of ServiceNow AI Agents, enabling efficient task automation and seamless workflows integration. - Users value the **automation of repetitive tasks** with ServiceNow AI Agents, enhancing efficiency and reducing manual errors. - Users appreciate the **easy integrations** of ServiceNow AI Agents, enhancing workflows and boosting efficiency for support teams. - Users find ServiceNow AI Agents **highly effective for automating workflows** , enhancing speed and accuracy in issue resolution and communication. ##### Cons - Users find that the **inaccuracy** of ServiceNow AI Agents leads to confusion and reduces trust in its effectiveness. - Users express frustration with the **poor understanding** of ServiceNow AI Agents, leading to generic responses and confusion. - Users find the **complex configuration** of ServiceNow AI Agents time-consuming and challenging for effective real-world application. - Users find the **limited responsiveness** of ServiceNow AI Agents frustrating, as they struggle with nuanced questions and customization. - Users find the **setup and customization process complex** , requiring significant learning and background knowledge to navigate effectively. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **["Native AI agents that finally run on governed platform data"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)** **Rating:** 5.0/5.0 stars _— rajesh s._ [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) **["ServiceNow AI Agents Feel Like a Perfect Team Member"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13179278)** **Rating:** 4.0/5.0 stars _— Bart K._ [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13179278) ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is a software designed to provide an AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place for customer-facing teams. The software provides inbound AI voice agents, real-time agent assist, sentiment analysis, call scoring, AI coaching, and SMS automation by leveraging over 100 CRM integrations and a unified dashboard for managing all customer conversations. It automates routine communication tasks, call routing, and workflow execution and reduces manual effort by enabling smart routing, predictive dialers, and multi-level IVR across inbound and outbound channels. JustCall addresses the challenge of fragmented customer communication by consolidating calls, messaging, and email into a single collaborative workspace with 24/7 AI voice agent coverage. The software supports more than 6,000 businesses worldwide with features including global phone numbers, shared WhatsApp and email inboxes, live monitoring, and an SMS Copilot for enhanced messaging workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 2,364 #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Streamlined Operations with Top-Notch Support"](https://www.g2.com/survey_responses/justcall-review-13251983)** **Rating:** 4.0/5.0 stars _— José F._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13251983) **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) ### [Decagon](https://www.g2.com/products/decagon/reviews) Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 27 #### Who Is the Company Behind Decagon? - **Seller:** [Decagon](https://www.g2.com/sellers/decagon) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4cd990da6e88206d55057ceee53b1ccb79439095e1b74dab9fd0869f3b0158f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdecagon-ai&secure%5Burl_type%5D=linkedin_company_website) 421 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Medium, 18% Small #### What Do G2 Reviewers Say About Decagon? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Decagon for its **intuitive functionality** and effective workflow management, enhancing team collaboration and productivity. - Users commend the **implementation ease** of Decagon, appreciating its intuitive setup and low maintenance requirements. - Users value Decagon for its **best-in-class AI integration** , enhancing data evaluation and streamlining workflows effectively. - Users value the **reliable and flexible customer satisfaction** provided by Decagon's exceptional AI performance and support. - Users praise Decagon for its **exceptional support and collaboration** , streamlining processes and enhancing overall effectiveness. ##### Cons - Users note the **missing features** in Decagon, including user roles and audit logs, which need further development. - Users find the **limited customization** frustrating, as it hinders effective navigation and information retrieval. - Users find the **learning curve challenging** , requiring close monitoring and adaptation to fully utilize Decagon's potential. - Users face **usage limitations** with Decagon, including static filters and overwhelming conversation displays, affecting efficiency. - Users are frustrated by **access restrictions** , missing basic features like "Agent Assist" currently limited to Zendesk. #### What Are Recent G2 Reviews of Decagon? **["Decagon Makes Customer Support Faster and More Human"](https://www.g2.com/survey_responses/decagon-review-13237249)** **Rating:** 4.5/5.0 stars _— Subhashree S._ [Read full review](https://www.g2.com/survey_responses/decagon-review-13237249) **["A Powerful AI Agent Platform for Modern Support Teams"](https://www.g2.com/survey_responses/decagon-review-13194344)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/decagon-review-13194344) ### [Maven AGI](https://www.g2.com/products/maven-agi/reviews) Maven AGI is an advanced AI agent platform specifically designed to transform customer support operations for enterprises. Unlike traditional AI tools that merely enhance existing workflows, Maven AGI is engineered to address the complexities of enterprise customer experience (CX). This includes managing extensive technology stacks, adhering to regulatory requirements, handling high-volume customer inquiries, and meeting the expectations of customers who demand accurate and timely responses. The platform enables autonomous agents to resolve up to 93% of queries without the need for human intervention, effectively streamlining support across voice, chat, and email channels from the outset. Targeting mid-market and enterprise teams that have outgrown conventional helpdesk automation, Maven AGI provides a solution that takes full ownership of customer interactions. Organizations such as TripAdvisor, ClickUp, and Rho have successfully integrated Maven AGI into their support operations, utilizing it not as a supplementary chatbot layer, but as the primary engine for resolving customer inquiries. This shift allows enterprises to enhance their customer service capabilities significantly, ensuring that they can handle complex queries efficiently and effectively. One of the standout features of Maven AGI is its ability to integrate seamlessly with existing customer relationship management (CRM) systems, helpdesk solutions, and telephony infrastructure. This integration process can be completed in just a few days, eliminating the need for extensive workflow rebuilds or lengthy implementation timelines. The platform's agents leverage live, version-accurate knowledge bases to tackle intricate, multi-step inquiries, thereby minimizing instances of hallucination, unnecessary escalation, and compliance breaches. Maven AGI boasts several key capabilities that enhance its value proposition. It offers autonomous resolution across multiple communication channels through a unified reasoning engine, ensuring consistent and accurate responses. The platform also features native integrations with popular tools such as Salesforce, Zendesk, Freshdesk, Genesys, and Twilio, allowing for a cohesive support environment. Additionally, the AI Agent Designer provides users with the ability to fine-tune, test, and monitor agent behavior, ensuring optimal performance and alignment with organizational goals. Furthermore, Maven AGI adheres to stringent compliance standards, including SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS, reinforcing its reliability and security for enterprise applications. **Average Rating:** 4.8/5.0 **Total Reviews:** 19 #### Who Is the Company Behind Maven AGI? - **Seller:** [Maven AGI](https://www.g2.com/sellers/maven-agi) - **Company Website:** www.mavenagi.com - **Year Founded:** 2023 - **HQ Location:** Boston - **Twitter:** @MavenAGI 438 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72103c7d44054fc33a9b051a80bd30d80d06b484c98bde92cdb16b7ca29d6bb6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmavenagi%2Fposts%2F%3FfeedView%3Dall&secure%5Burl_type%5D=linkedin_company_website) 108 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 79% Medium, 16% Large #### What Do G2 Reviewers Say About Maven AGI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Maven AGI, allowing seamless interactions with data through plain English queries. - Users find Maven AGI **extremely useful** for quickly gaining insights and enhancing team collaboration through plain language queries. - Users value the **user-friendly interface** of Maven AGI, enhancing productivity and simplifying data interaction for instant insights. - Users value the **high resolution rate** and support from Maven AGI, significantly improving overall client satisfaction. - Users commend Maven AGI for its **high reliability** , providing consistent and trustworthy answers that enhance productivity. ##### Cons - Users find the **high cost** of Maven AGI a significant barrier, especially for smaller firms seeking access. - Users find the **high cost** of Maven AGI prohibitive, particularly for smaller firms needing advanced AI tools. - Users face a **steep learning curve** with Maven AGI, particularly when tackling advanced features and behaviors. - Users face a **steep learning curve** with advanced features of Maven AGI, complicating initial setup and usage. - Users find that **difficult implementation** due to high costs hinders access to Maven AGI for smaller firms. #### What Are Recent G2 Reviews of Maven AGI? **["Strong AI Support Platform with Excellent Onboarding"](https://www.g2.com/survey_responses/maven-agi-review-12801485)** **Rating:** 5.0/5.0 stars _— Daniel J._ [Read full review](https://www.g2.com/survey_responses/maven-agi-review-12801485) **["An AI platform that scales CX without sacrificing accuracy or control"](https://www.g2.com/survey_responses/maven-agi-review-13186166)** **Rating:** 5.0/5.0 stars _— Alan G._ [Read full review](https://www.g2.com/survey_responses/maven-agi-review-13186166) - ‹ Prev ‹ Prev - 1 - [2](/categories/ai-customer-support-agents/mid-market?order=g2_score&page=2#product-list) - [Next › Next ›](/categories/ai-customer-support-agents/mid-market?order=g2_score&page=2#product-list) Spotlight Categories [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [ETL Tools](https://www.g2.com/categories/etl-tools) [Compensation Management Software](https://www.g2.com/categories/compensation-management) [Background Check Software](https://www.g2.com/categories/background-check) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)