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Best AI Customer Support Agents Software for Medium-Sized Businesses

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall AI Customer Support Agents category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business AI Customer Support Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business AI Customer Support Agents category.

In addition to qualifying for inclusion in the AI Customer Support Agents Software category, to qualify for inclusion in the Medium-Sized Business AI Customer Support Agents Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in AI Customer Support Agents Available
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    G2 Score
Fin by Intercom
(3,691)4.5 out of 5
Optimized for quick response
9th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
    • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
    • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
  • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
  • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
View All Pros and Cons
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Salesforce Agentforce
(834)4.3 out of 5
View top Consulting Services for Salesforce Agentforce
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

    Users
    • Salesforce Developer
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 37% Mid-Market
    • 31% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

Users
  • Salesforce Developer
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 37% Mid-Market
  • 31% Enterprise
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®

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Zendesk for Customer Service - AC
(6,665)4.3 out of 5
Optimized for quick response
4th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Zendesk for Customer Service - AC
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DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
    • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
    • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service - AC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    502
    Features
    377
    Customer Support
    277
    Helpful
    265
    Ticket Management
    242
    Cons
    Missing Features
    206
    Limited Features
    174
    Learning Curve
    164
    Limited Customization
    147
    Ticketing Issues
    130
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
  • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
  • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
Zendesk for Customer Service - AC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
502
Features
377
Customer Support
277
Helpful
265
Ticket Management
242
Cons
Missing Features
206
Limited Features
174
Learning Curve
164
Limited Customization
147
Ticketing Issues
130
View All Pros and Cons
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,173 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Genesys Cloud CX
(1,488)4.4 out of 5
Optimized for quick response
8th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    90
    Reliability
    63
    Helpful
    57
    Efficiency
    55
    Cons
    Limited Features
    60
    Missing Features
    47
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
90
Reliability
63
Helpful
57
Efficiency
55
Cons
Limited Features
60
Missing Features
47
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,339 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Gladly
(1,084)4.7 out of 5
Optimized for quick response
1st Easiest To Use in AI Customer Support Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 61% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    134
    Features
    127
    Efficiency
    105
    Customer Support
    78
    Cons
    Missing Features
    41
    Complexity
    33
    Learning Curve
    32
    Call Issues
    31
    Limited Features
    31
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 61% Mid-Market
  • 22% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
134
Features
127
Efficiency
105
Customer Support
78
Cons
Missing Features
41
Complexity
33
Learning Curve
32
Call Issues
31
Limited Features
31
View All Pros and Cons
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,113 Twitter followers
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
Level AI
(200)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in AI Customer Support Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

    Users
    • Quality Analyst
    • Supervisor
    Industries
    • Consumer Services
    • Food & Beverages
    Market Segment
    • 57% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Level AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    76
    Helpful
    53
    Efficiency
    42
    Accuracy
    37
    User Interface
    34
    Cons
    Inaccuracy
    22
    Slow Performance
    17
    Accuracy Issues
    14
    Translation Accuracy
    13
    AI Inaccuracy
    12
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Level AI
    Company Website
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @TheLevelAI
    198 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

Users
  • Quality Analyst
  • Supervisor
Industries
  • Consumer Services
  • Food & Beverages
Market Segment
  • 57% Mid-Market
  • 31% Enterprise
Level AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
76
Helpful
53
Efficiency
42
Accuracy
37
User Interface
34
Cons
Inaccuracy
22
Slow Performance
17
Accuracy Issues
14
Translation Accuracy
13
AI Inaccuracy
12
View All Pros and Cons
Seller Details
Seller
Level AI
Company Website
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@TheLevelAI
198 Twitter followers
LinkedIn® Page
www.linkedin.com
199 employees on LinkedIn®
Jotform AI Agents
(390)4.4 out of 5
12th Easiest To Use in AI Customer Support Agents software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
    • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
    • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jotform AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    170
    Artificial Intelligence
    115
    Easy Setup
    100
    Time-saving
    99
    Helpful
    98
    Cons
    AI Limitations
    76
    Limited AI Capabilities
    47
    Limited Features
    42
    Learning Curve
    39
    Inadequate AI Features
    38
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    867 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 64% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
  • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
  • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
Jotform AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
170
Artificial Intelligence
115
Easy Setup
100
Time-saving
99
Helpful
98
Cons
AI Limitations
76
Limited AI Capabilities
47
Limited Features
42
Learning Curve
39
Inadequate AI Features
38
View All Pros and Cons
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,523 Twitter followers
LinkedIn® Page
www.linkedin.com
867 employees on LinkedIn®
Kapture CX
(348)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • CEO
    • Team Leader
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 57% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer interaction management platform that centralizes all customer communications and automates ticket assignment and resolution.
    • Users like the platform's omnichannel support, automation features, and detailed analytics, which improve workflow efficiency and provide insights into team performance and customer satisfaction.
    • Users experienced occasional slow loading times, complexities with advanced features and customization, and issues with the mobile app, which could affect productivity and user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    88
    Features
    69
    Helpful
    67
    Customer Support
    57
    User-Friendly
    56
    Cons
    Slow Performance
    40
    Slow Loading
    35
    Delays
    33
    Improvement Needed
    31
    Slow Speed
    27
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • CEO
  • Team Leader
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 57% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer interaction management platform that centralizes all customer communications and automates ticket assignment and resolution.
  • Users like the platform's omnichannel support, automation features, and detailed analytics, which improve workflow efficiency and provide insights into team performance and customer satisfaction.
  • Users experienced occasional slow loading times, complexities with advanced features and customization, and issues with the mobile app, which could affect productivity and user experience.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
88
Features
69
Helpful
67
Customer Support
57
User-Friendly
56
Cons
Slow Performance
40
Slow Loading
35
Delays
33
Improvement Needed
31
Slow Speed
27
View All Pros and Cons
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
140 Twitter followers
LinkedIn® Page
www.linkedin.com
542 employees on LinkedIn®
Talkdesk
(2,500)4.4 out of 5
Optimized for quick response
10th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Call Management
    147
    Efficiency
    135
    Helpful
    128
    Features
    120
    Cons
    Call Issues
    100
    Technical Issues
    66
    Missing Features
    54
    Notification Issues
    54
    Connection Issues
    50
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Call Management
147
Efficiency
135
Helpful
128
Features
120
Cons
Call Issues
100
Technical Issues
66
Missing Features
54
Notification Issues
54
Connection Issues
50
View All Pros and Cons
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,990 Twitter followers
LinkedIn® Page
www.linkedin.com
1,346 employees on LinkedIn®
JustCall
(2,338)4.3 out of 5
Optimized for quick response
7th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,313
    Features
    794
    Helpful
    649
    Call Management
    645
    Calling Features
    599
    Cons
    Call Issues
    726
    Call Functionality
    519
    Connection Issues
    411
    Poor Call Quality
    355
    Call Management
    329
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,313
Features
794
Helpful
649
Call Management
645
Calling Features
599
Cons
Call Issues
726
Call Functionality
519
Connection Issues
411
Poor Call Quality
355
Call Management
329
View All Pros and Cons
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Assembled AI
(20)4.8 out of 5
15th Easiest To Use in AI Customer Support Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Assembled AI is an AI-powered support automation and agent-assist platform built to help customer service teams deliver faster, more consistent, and more reliable support. It provides fully autonomous

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Assembled AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Satisfaction
    9
    Customer Support
    9
    Artificial Intelligence
    8
    Efficiency
    8
    Cons
    Integration Issues
    4
    Slow Loading
    4
    Slow Performance
    4
    Improvements Needed
    3
    Poor Reporting
    3
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Assembled
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @assembledhq
    385 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    157 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Assembled AI is an AI-powered support automation and agent-assist platform built to help customer service teams deliver faster, more consistent, and more reliable support. It provides fully autonomous

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 25% Small-Business
Assembled AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Satisfaction
9
Customer Support
9
Artificial Intelligence
8
Efficiency
8
Cons
Integration Issues
4
Slow Loading
4
Slow Performance
4
Improvements Needed
3
Poor Reporting
3
View All Pros and Cons
Seller Details
Seller
Assembled
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@assembledhq
385 Twitter followers
LinkedIn® Page
www.linkedin.com
157 employees on LinkedIn®
Ada
(169)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Ada is a customer service tool that handles inquiries, reduces repetitive questions, and provides actionable insights from customer conversations.
    • Reviewers like Ada's ability to significantly reduce workload on customer service teams, its easy setup, and its natural language processing capabilities that enable customers to resolve issues quickly without human intervention.
    • Users experienced challenges with training multiple bots individually, issues with Ada providing responses not part of its original training, and found the process for deleting conversations in response to Data Privacy Requests cumbersome.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Helpful
    20
    Customer Support
    15
    Features
    15
    Automation
    10
    Cons
    Integration Issues
    10
    Usability Issues
    9
    Missing Features
    8
    Usage Limitations
    8
    AI Limitations
    7
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    506 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Ada is a customer service tool that handles inquiries, reduces repetitive questions, and provides actionable insights from customer conversations.
  • Reviewers like Ada's ability to significantly reduce workload on customer service teams, its easy setup, and its natural language processing capabilities that enable customers to resolve issues quickly without human intervention.
  • Users experienced challenges with training multiple bots individually, issues with Ada providing responses not part of its original training, and found the process for deleting conversations in response to Data Privacy Requests cumbersome.
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Helpful
20
Customer Support
15
Features
15
Automation
10
Cons
Integration Issues
10
Usability Issues
9
Missing Features
8
Usage Limitations
8
AI Limitations
7
View All Pros and Cons
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,823 Twitter followers
LinkedIn® Page
www.linkedin.com
506 employees on LinkedIn®
Tidio
(1,851)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in AI Customer Support Agents software
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
    • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
    • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Helpful
    188
    Chatbots
    168
    Easy Setup
    157
    Chat Features
    145
    Cons
    Expensive
    85
    Missing Features
    63
    Cost
    59
    Limited Features
    59
    Limited Customization
    52
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
  • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
  • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Helpful
188
Chatbots
168
Easy Setup
157
Chat Features
145
Cons
Expensive
85
Missing Features
63
Cost
59
Limited Features
59
Limited Customization
52
View All Pros and Cons
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,323 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Regal.ai
(44)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Regal is the new standard in ai-powered CX. Regal understands real-time customer intent signals, and automatically tailors multi-touch inbound and outbound interactions with a blend of Regal AI Age

    Users
    No information available
    Industries
    • Insurance
    • Hospital & Health Care
    Market Segment
    • 75% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Regal.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    14
    Features
    13
    Ease of Use
    11
    Efficiency
    11
    Customer Support
    10
    Cons
    Learning Curve
    5
    Inadequate Reporting
    4
    Limited Features
    4
    Complexity
    3
    Missing Features
    3
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Regal Voice
    Year Founded
    2020
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Regal is the new standard in ai-powered CX. Regal understands real-time customer intent signals, and automatically tailors multi-touch inbound and outbound interactions with a blend of Regal AI Age

Users
No information available
Industries
  • Insurance
  • Hospital & Health Care
Market Segment
  • 75% Mid-Market
  • 20% Small-Business
Regal.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
14
Features
13
Ease of Use
11
Efficiency
11
Customer Support
10
Cons
Learning Curve
5
Inadequate Reporting
4
Limited Features
4
Complexity
3
Missing Features
3
View All Pros and Cons
Seller Details
Seller
Regal Voice
Year Founded
2020
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
Forethought
(164)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

    Users
    • Customer Support Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Forethought is a tool that integrates with existing systems to streamline client support processes and automate workflows.
    • Reviewers appreciate Forethought's intuitive dashboard, seamless integration with Salesforce, and the ability to manage AI workflows in multiple languages, as well as its robust features that help agents find answers quickly and improve the end-user experience.
    • Reviewers experienced slow response times for implementing changes, underwhelming analytics inside the dashboard, and initial delays in implementation, and they also found the reporting features to be limited.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forethought Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    22
    Customer Support
    18
    Customer Satisfaction
    15
    Ease of Use
    15
    Efficiency
    15
    Cons
    Delays
    5
    Long Delays
    5
    Cost
    4
    Expensive
    4
    Time Delays
    4
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    129 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

Users
  • Customer Support Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Forethought is a tool that integrates with existing systems to streamline client support processes and automate workflows.
  • Reviewers appreciate Forethought's intuitive dashboard, seamless integration with Salesforce, and the ability to manage AI workflows in multiple languages, as well as its robust features that help agents find answers quickly and improve the end-user experience.
  • Reviewers experienced slow response times for implementing changes, underwhelming analytics inside the dashboard, and initial delays in implementation, and they also found the reporting features to be limited.
Forethought Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
22
Customer Support
18
Customer Satisfaction
15
Ease of Use
15
Efficiency
15
Cons
Delays
5
Long Delays
5
Cost
4
Expensive
4
Time Delays
4
View All Pros and Cons
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,763 Twitter followers
LinkedIn® Page
www.linkedin.com
129 employees on LinkedIn®
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