--- title: Regal Reviews meta\_title: 'Regal Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 45 reviews by the users' company size, role or industry to find out how Regal works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 45 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Regal Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Regal, enhancing communication and operational efficiency in call center environments. [(15 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335819&qs=pros-and-cons#reviews) Users value the **user-friendly interface and seamless integration** of Regal, significantly enhancing communication and productivity. [(14 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335531&qs=pros-and-cons#reviews) Users find Regal remarkably **easy to use** , streamlining communication and setup while enhancing overall call center efficiency. [(12 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335672&qs=pros-and-cons#reviews) Users praise Regal for its **automation features** , making communication seamless and workflow integration effortless. [(11 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335406&qs=pros-and-cons#reviews) Users praise Regal for its **excellent customer support** , ensuring prompt assistance and addressing questions effectively. [(11 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335274&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Regal, requiring significant time to master the reporting and metrics functionalities. [(5 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1945764&qs=pros-and-cons#reviews) Users find Regal's **reporting capabilities inadequate** , lacking real-time metrics and overwhelming in complexity for effective use. [(4 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335416&qs=pros-and-cons#reviews) Users find Regal's **limited features** on the admin side frustrating, affecting their overall experience and functionality. [(4 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335387&qs=pros-and-cons#reviews) Users find the **complexity of Regal** challenging, especially with existing systems and advanced workflows. [(3 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335472&qs=pros-and-cons#reviews) Users note **missing features** in Regal, especially on the admin side, hindering a fully functional experience. [(3 mentions)](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335692&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Regal ##### 1. Helpful Users appreciate the **user-friendly interface** of Regal, enhancing communication and operational efficiency in call center environments. [ See 15 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335819&qs=pros-and-cons#reviews) See Related User Reviews ![Shamali P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamali P.") SP Shamali P. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Outreach with Streamlined Automation" What do you like about Regal? I like Regal.ai's automated calls, which qualify leads and book calls for me. It also saves time by reaching more audience than manual effort. The aut SP Sudeep P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation and Outstanding Support" What do you like about Regal? Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate ##### 2. Features Users value the **user-friendly interface and seamless integration** of Regal, significantly enhancing communication and productivity. [ See 14 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335531&qs=pros-and-cons#reviews) See Related User Reviews SP Sudeep P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation and Outstanding Support" What do you like about Regal? Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate ![Jennifer L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer L.") JL Jennifer L. Small-Business (50 or fewer emp.) 5.0/5 "Best call center software I've ever used!" What do you like about Regal? I've been using Regal for our call center operations for almost 2 years, and I must say, it has truly been a game changer for us. Having tried several ##### 3. Ease of Use Users find Regal remarkably **easy to use** , streamlining communication and setup while enhancing overall call center efficiency. [ See 12 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335672&qs=pros-and-cons#reviews) See Related User Reviews ![Shamali P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamali P.") SP Shamali P. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Outreach with Streamlined Automation" What do you like about Regal? I like Regal.ai's automated calls, which qualify leads and book calls for me. It also saves time by reaching more audience than manual effort. The aut SP Sudeep P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation and Outstanding Support" What do you like about Regal? Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate ##### 4. Automation Users praise Regal for its **automation features** , making communication seamless and workflow integration effortless. [ See 11 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335406&qs=pros-and-cons#reviews) See Related User Reviews ![Shamali P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamali P.") SP Shamali P. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Outreach with Streamlined Automation" What do you like about Regal? I like Regal.ai's automated calls, which qualify leads and book calls for me. It also saves time by reaching more audience than manual effort. The aut SP Sudeep P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation and Outstanding Support" What do you like about Regal? Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate ##### 5. Customer Support Users praise Regal for its **excellent customer support** , ensuring prompt assistance and addressing questions effectively. [ See 11 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335274&qs=pros-and-cons#reviews) See Related User Reviews ![Shamali P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamali P.") SP Shamali P. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Outreach with Streamlined Automation" What do you like about Regal? I like Regal.ai's automated calls, which qualify leads and book calls for me. It also saves time by reaching more audience than manual effort. The aut SP Sudeep P. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation and Outstanding Support" What do you like about Regal? Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate ### 5 Cons or Disadvantages of Regal ##### 1. Learning Curve Users face a **steep learning curve** with Regal, requiring significant time to master the reporting and metrics functionalities. [ See 5 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1945764&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "We implemented Regal into a multi client engagement center to improve efficiency and performance." What do you dislike about Regal? Our Regal implementation was complicated by the complexity of our existing systems and data within Salesforce, leading to a longer and more resource-i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Power your B2C sales" What do you dislike about Regal? Reporting capabilities are still immature. Additionally, we need real time reporting of our agents and Regal is unable to provide that at this time. ##### 2. Inadequate Reporting Users find Regal's **reporting capabilities inadequate** , lacking real-time metrics and overwhelming in complexity for effective use. [ See 4 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335416&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer L.") JL Jennifer L. Small-Business (50 or fewer emp.) 5.0/5 "Best call center software I've ever used!" What do you dislike about Regal? Reporting can be a bit confusing to get started with. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Power your B2C sales" What do you dislike about Regal? Reporting capabilities are still immature. Additionally, we need real time reporting of our agents and Regal is unable to provide that at this time. ##### 3. Limited Features Users find Regal's **limited features** on the admin side frustrating, affecting their overall experience and functionality. [ See 4 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Regal.ai has been a game changer for our business" What do you dislike about Regal? Regal.ai is one of the newer players in this space (compared to others we evaluated). This has some positive aspects (not a lot of tech debt, UI is mo ![Sasha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha V.") SV Sasha V. Mid-Market (51-1000 emp.) 5.0/5 "The most client centric SAAS company." What do you dislike about Regal? Regal has an impressive roadmap, but as a growing company, some features take a long time to be rolled out. While this isn’t necessarily a bad thing, ##### 4. Complexity Users find the **complexity of Regal** challenging, especially with existing systems and advanced workflows. [ See 3 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "We implemented Regal into a multi client engagement center to improve efficiency and performance." What do you dislike about Regal? Our Regal implementation was complicated by the complexity of our existing systems and data within Salesforce, leading to a longer and more resource-i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Partner in the truest sense" What do you dislike about Regal? Managing all of the journeys can be challenging, depending on the complexity of the journey and the number of journeys deployed. It's not impossible ##### 5. Missing Features Users note **missing features** in Regal, especially on the admin side, hindering a fully functional experience. [ See 3 mentions ](https://www.g2.com/products/regal/reviews?filters%5Bsentiment_snippet%5D=1335692&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "We implemented Regal into a multi client engagement center to improve efficiency and performance." What do you dislike about Regal? Our Regal implementation was complicated by the complexity of our existing systems and data within Salesforce, leading to a longer and more resource-i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Regal.ai has been a game changer for our business" What do you dislike about Regal? Regal.ai is one of the newer players in this space (compared to others we evaluated). This has some positive aspects (not a lot of tech debt, UI is mo ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close") Close 4.7/5(2,069) ](https://www.g2.com/products/close/reviews) [ ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach") Outreach 4.3/5(3,574) ](https://www.g2.com/products/outreach/reviews) [ View All Alternatives ](https://www.g2.com/products/regal/competitors/alternatives) ![Vince F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vince F.") VF Vince F. Director Sales & Operation National Account Mid-Market (51-1000 emp.) 7/2/2026 "Knowledgeable Experts and a Human Touch" 5/5 What do you like best about Regal? The people's knowledge and the ease of working with such subject matter experts. They are inclusive and take their time to make you feel par to fthe solution. Appreciate the human touch. Review collected by and hosted on G2.com. What do you dislike about Regal? Dislike? Not sure i would say I dislike Regal. I have had a great experience overall. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Efficiency and scalability. Ease of use and potential growth opportunity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite SP Sudeep P. Manager Mid-Market (51-1000 emp.) 12/9/2025 "Effortless Automation and Outstanding Support" 5/5 What do you like best about Regal? Regal has a lot of features which makes automated communication super easy and compliant. We use regal all the time and it was super easy to integrate to our work flow. It's really simple and easy to use and the support provided by their customer service is also great. it was really easy to integrate to our team's work flow and easy to implement too. Review collected by and hosted on G2.com. What do you dislike about Regal? Haven't faced any challenges yet, will post here if we face any issues Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Regal heels us to automate customer communications in a super reliable and compliant way. It allows the automation to run in the background effortlessly and the moment the customer HAS to speak to a person, it's handed over very smoothly to the available agent. This frees up agent time which we can use for other productive work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shamali P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shamali P.") SP Shamali P. Enrollment Counselor Mid-Market (51-1000 emp.) 12/11/2025 "Efficient Outreach with Streamlined Automation" 4/5 What do you like best about Regal? I like Regal.ai's automated calls, which qualify leads and book calls for me. It also saves time by reaching more audience than manual effort. The automation combined with better quality voice calls was a key reason for switching from Five9. Setting it up was pretty easy and simple. Review collected by and hosted on G2.com. What do you dislike about Regal? Integrations with other platforms are still in progress Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Regal.ai solves reaching out to customers quickly, nulls manual dials, and automates tasks. It saves time, reaches more audience, and automates lead qualification and scheduling. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anastasia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastasia M.") AM Anastasia M. Inside Sales Manager Mid-Market (51-1000 emp.) 3/14/2025 "Regal was the best upgrade we made to our tech stack" 5/5 What do you like best about Regal? I am 100% in control of how our call center works. If there is an error I'm not calling a support line in another country. The error was created by me and can be fixed by me. Regal support is great at reviewing logic changes before I make them live to ensure tweaks are beneficial. Adding new journeys and new programs is easy and something I can do without help. Once you understand how the system works you can create and improve what you need when you need it. Review collected by and hosted on G2.com. What do you dislike about Regal? I don't have a single dislike. Every time I have an issue I am able to go to Sarah, our account manager, and she always come back with options. I may not like the options, but the answer isn't ever no. There is also a solution even if it's a solution we decide not to move forward with. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Regal has allowed me to take the success [and potential failure] of my contact center into my own hands. My hands aren't tied by only being able to work a dashboard since every journey is built by me. Our contact rate increased when we moved off a power dialer onto a click to dial human selection option. The system isn't rotating bad numbers in the background, we aren't being flagged as Spam by cell providers because there is no outbound abandon rate, and the reporting available allowed us to add KPI's to our agents to make them more efficient. Our supervisors have more time face to face with agents and less time auditing when we added the AI Conversation Intelligence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jennifer L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer L.") JL Jennifer L. Director of Marketing Small-Business (50 or fewer emp.) 4/24/2025 "Best call center software I've ever used!" 5/5 What do you like best about Regal? I've been using Regal for our call center operations for almost 2 years, and I must say, it has truly been a game changer for us. Having tried several other applications in the past, I can confidently say that this one stands out for its user-friendly interface and seamless functionality. One of the features I appreciate most is the ability to handle both calls and texts from a single platform. This integration has simplified our communication process significantly, allowing our team to follow up with customers effortlessly after a call, all without switching between different apps. It's a huge time saver! The setup was straightforward, and I was able to get our team onboard without any major hiccups. The intuitive design made it easy for everyone to adapt quickly, which isn’t something I’ve experienced with other software. Overall, Regal has exceeded my expectations and has made our operations smoother and more efficient. I highly recommend it to anyone looking for a versatile call center solution that combines ease of use with a powerful set of features. It’s definitely worth considering if you're in the market! Review collected by and hosted on G2.com. What do you dislike about Regal? Reporting can be a bit confusing to get started with. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Queue management, agent feedback, call priority Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 3/25/2025 "Power your B2C sales" 4.5/5 What do you like best about Regal? What attracted us most to Regal was how it handles prospective customers in our pipeline. When they built it, they didn't built it like a traditional system of tracking the different transactions in a sales cycle. They built it to handle the sale process like a journey. Our ability to craft nuanced journeys and tie that to our datasets, allowed us to optimize when and how we reach out to a prospective customer. It completely transformed our sales output. Review collected by and hosted on G2.com. What do you dislike about Regal? Reporting capabilities are still immature. Additionally, we need real time reporting of our agents and Regal is unable to provide that at this time. With our fast pace, we need the ability to view metrics on agents in real time so we can make on-the-fly adjustments if needed. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? In its initial implementation, it solved our ability to identify prospective customers in our pipeline that were ready to be contacted. Previously in our other sales tool, we manually did this with reporting and giving an agent a list of customers to call. We're now looking to add AI agent capabilities which will help us proactively reach out to customers and determine if they ready for our program. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 3/25/2025 "Regal.ai has been a game changer for our business" 4.5/5 What do you like best about Regal? I am on the team that implemented Regal for my company. Before we decided on Regal, we looked at other platforms like TalkDesk and Five9. All platforms had the basic features we needed, but we decided on Regal because of the ability to customize journeys and route calls optimized for our business. Our business has multiple brands/teams which added to the complexity, but we were able to handle this in Regal. We also liked that the company is growing and adding new features each month. Since we have launched Regal for all of our users, we have received a lot of positive feedback. The Agent desktop is easy to use and our users like how they can quickly work through calls/texts/voicemails and have the list prioritized in a consistent way. Overall our key metrics have improved since we've moved to Regal. As for the tech integration, we have a custom CRM and it was fairly easy for our engineering team to integrate. Review collected by and hosted on G2.com. What do you dislike about Regal? Regal.ai is one of the newer players in this space (compared to others we evaluated). This has some positive aspects (not a lot of tech debt, UI is modern and well designed) but it also has some downsides. Especially on the admin side, there are features that are standard for a mature product, but Regal may not have what we need. The good news is that their customer support has been able to help us get around almost all of our challenges, and they work with us to find solutions. As the product matures,I have already noticed some admin product improvements and I would expect that to continue - while Regal focuses on other revenue generating product features. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Efficiency of our outreach. Improving speed to lead. Allowing our enrollment specialist more time for quality conversations vs chasing down prospective students. Increasing the number of student starts compared to prior years. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sasha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha V.") SV Sasha V. Director of Engineering Mid-Market (51-1000 emp.) 11/14/2024 "The most client centric SAAS company." 5/5 What do you like best about Regal? Regal offers exceptional customer service and support. Their team is very responsive, providing timely fixes when assistance is needed. The documentation from Regal is clear and straightforward, making integration into our system seamless and quick. As an administrator, I found it easy and intuitive to navigate and set up the platform for our agents. The telephonic service operates smoothly, with almost zero interruptions even during high-volume usage. Review collected by and hosted on G2.com. What do you dislike about Regal? Regal has an impressive roadmap, but as a growing company, some features take a long time to be rolled out. While this isn’t necessarily a bad thing, it means that some functionalities we would like to have take time to become available. Additionally, the real-time data needs improvement. It currently takes the management team approximately 15 to 30 minutes to obtain accurate analytics. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Regal provides a reliable telephone system that ensures smooth communication with our customers. This stability allows us to maintain high-quality interactions without any concerns about dropped calls, enhancing our team's efficiency and ultimately improving customer experience and productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eric S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric S.") ES Eric S. Revenue Operations Manager Mid-Market (51-1000 emp.) 11/14/2024 "A Modern Entry into the Dialer Space" 5/5 What do you like best about Regal? Regal is a modern, user-friendly, and powerful platform. Its Journey-building features allow for total customization of your outbound outreach strategies via an array of dialer types and sms. The ease of use empowers admins to set up robust workflows that help automate processes for agents in minutes instead of hours. We especially like the built-in A/B testing features within Journeys. These have allowed us to create numerous experiments in our strategies and be able to prove which approach is best with minimal effort. We have found that the sky is the limit when thinking through how we can leverage the tool across sales, claims, and support orgs. Their live chat customer support is exceptional and saves admins a lot of time when agents can reach out themselves and get a response within 60 seconds. They are also very quick to action on feedback, with previous vendors in the same space a feature request was more akin to a wish, but Regal takes our feedback seriously and works hand-in-hand with our team to make those changes a reality. Review collected by and hosted on G2.com. What do you dislike about Regal? There are a few small changes we'd make within the platform, but nothing deal-breaking. And more importantly Regal has worked with us to make that list smaller and smaller as time goes on. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? With our previous solution, innovating on our outreach strategies without disrupting the day-to-day operations was difficult. Regal's journey builder and native A/B testing functionality as made that a breeze since we can segment out portions of our contacts specifically for each test. Now our only limitation is coming up with ideas for new ways to innovate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Jon S. Data Analyst Mid-Market (51-1000 emp.) 11/18/2024 "Best Product for Call Center Needs" 5/5 What do you like best about Regal? The Journey builder is easy for anyone to pick up. If you have some no code developer skills then it's like any other no code product. If you have never used one before it's so simple anyone can learn it. Implemention was also really good. When you do your implementation you will avoid a lot of issues and rework if you adjust your call cadence to work with the software rather than try to force Regal to work to your cadence. Customer Support is great. There is always someone who can answer your questions. Review collected by and hosted on G2.com. What do you dislike about Regal? Reporting can be overwhelming, you have the a lot of freedom to create reports you need so you really need to understand the fields and data. Review collected by and hosted on G2.com. What problems is Regal solving and how is that benefiting you? Regal helps us do more with less agents. It helps us allow agents to focus on what's truly important. Taking/making calls to customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Contact Center](https://www.g2.com/categories/contact-center)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which audio editing software gives the best value for a home studio producer who needs proper mixing and mastering tools without paying for a professional DAW subscription?](https://www.g2.com/discussions/which-audio-editing-software-gives-the-best-value-for-a-home-studio-producer-who-needs-proper-mixing-and-mastering-tools-without-paying-for-a-professional-daw-subscription)[Leading provider of virtual data room software for small businesses](https://www.g2.com/discussions/leading-provider-of-virtual-data-room-software-for-small-businesses)[Which CAD viewers are most trusted by mechanical designers and sales engineers for instant file sharing with outside partners, based on user reviews?](https://www.g2.com/discussions/which-cad-viewers-are-most-trusted-by-mechanical-designers-and-sales-engineers-for-instant-file-sharing-with-outside-partners) [What are the highest rated Google Workspace academic platforms for organizations scaling operations while improving productivity?](https://www.g2.com/discussions/what-are-the-highest-rated-google-workspace-academic-platforms-for-organizations-scaling-operations-while-improving-productivity)[Which service offers the best community management features](https://www.g2.com/discussions/which-service-offers-the-best-community-management-features)[Pros and Cons Details](https://www.g2.com/products/regal/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)