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Top Free AI Customer Support Agents Software

Check out our list of free AI Customer Support Agents Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all AI Customer Support Agents Software to ensure you get the right product.

View Free AI Customer Support Agents Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
123 AI Customer Support Agents Products Available
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View all AI Customer Support Agents Software
Fin by Intercom
(3,789)4.5 out of 5
Optimized for quick response
11th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Fin by Intercom
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
    • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
    • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,953 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,950 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI-powered customer support tool that provides automated responses to customer inquiries, reducing the workload for human agents.
  • Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations.
  • Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,953 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
Jotform AI Agents
(555)4.5 out of 5
12th Easiest To Use in AI Customer Support Agents software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Real Estate
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a product designed to automate client interactions and manage administrative tasks, providing 24/7 support by answering client questions and managing service requests.
    • Reviewers frequently mention the ease of setup, the ability to train the AI, and the efficiency of automating client interactions and administrative tasks as key benefits of Jotform AI Agents.
    • Reviewers noted issues with the level of customization in complex conversational flows, occasional bugs, and challenges with the site's user interface and user experience.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    900 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Real Estate
  • Computer Software
Market Segment
  • 68% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a product designed to automate client interactions and manage administrative tasks, providing 24/7 support by answering client questions and managing service requests.
  • Reviewers frequently mention the ease of setup, the ability to train the AI, and the efficiency of automating client interactions and administrative tasks as key benefits of Jotform AI Agents.
  • Reviewers noted issues with the level of customization in complex conversational flows, occasional bugs, and challenges with the site's user interface and user experience.
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,466 Twitter followers
LinkedIn® Page
www.linkedin.com
900 employees on LinkedIn®
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Salesforce Agentforce
(847)4.4 out of 5
View top Consulting Services for Salesforce Agentforce
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners

    Users
    • Salesforce Developer
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 37% Mid-Market
    • 31% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jianping Z.
    JZ
    Easy to use, very flexable, adptive, need data 360 or salesforce data cloud. Can use many different ai model on the market or open source. This is... Read review
    Verified User in Financial Services
    AF
    Building the agents using the in built tool Agentbuilder allows to automate many of the manual tasks and make it more accurate and saves lot of... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    581,040 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners

Users
  • Salesforce Developer
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 37% Mid-Market
  • 31% Enterprise
Jianping Z.
JZ
Easy to use, very flexable, adptive, need data 360 or salesforce data cloud. Can use many different ai model on the market or open source. This is... Read review
Verified User in Financial Services
AF
Building the agents using the in built tool Agentbuilder allows to automate many of the manual tasks and make it more accurate and saves lot of... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
581,040 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
JustCall
(2,375)4.3 out of 5
Optimized for quick response
9th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for JustCall
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
    • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
    • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    426 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
  • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
  • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
426 employees on LinkedIn®
Retell AI
(1,389)4.8 out of 5
8th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Retell AI
Entry Level Price:$0.07
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 4% Small-Business
    • 0% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Retell AI is a tool that allows users to create AI voice agents and receptionists, integrating with various systems and offering customization options.
    • Reviewers appreciate the ease of use, quality of voice output, and the ability to connect to other tools like Google Calendar, praising its well-documented API, automated agent creation, and the flexibility it offers in creating engaging, natural-sounding audio content.
    • Reviewers mentioned issues with the product's speech recognition accuracy, high pricing, lack of compatibility with certain systems, and the need for more granular customization of voice tone and emotion, as well as difficulties in understanding certain functions and integrating automated features.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retell AI
    Company Website
    Year Founded
    2023
    HQ Location
    Palo Alto, US
    Twitter
    @retellai
    2,910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 4% Small-Business
  • 0% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Retell AI is a tool that allows users to create AI voice agents and receptionists, integrating with various systems and offering customization options.
  • Reviewers appreciate the ease of use, quality of voice output, and the ability to connect to other tools like Google Calendar, praising its well-documented API, automated agent creation, and the flexibility it offers in creating engaging, natural-sounding audio content.
  • Reviewers mentioned issues with the product's speech recognition accuracy, high pricing, lack of compatibility with certain systems, and the need for more granular customization of voice tone and emotion, as well as difficulties in understanding certain functions and integrating automated features.
Seller Details
Seller
Retell AI
Company Website
Year Founded
2023
HQ Location
Palo Alto, US
Twitter
@retellai
2,910 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Zendesk for Customer Service
(6,703)4.3 out of 5
Optimized for quick response
5th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Zendesk for Customer Service
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
    • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
    • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,008 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
  • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
  • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,008 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Tidio
(1,879)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in AI Customer Support Agents software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer chat portal that manages real-time visitor conversations on websites and offers automated AI features for handling common inquiries.
    • Reviewers appreciate Tidio's clean and customizable interface, quick support, easy setup, and the ability to manage conversations from multiple platforms in one place, with features like automation flows, AI suggestions, and detailed dashboards for tracking customer interactions.
    • Users mentioned concerns about the high pricing, the need for more customization options, occasional glitches with the chat widget, limitations in analytics, and the lack of certain features in the free and lower-tier plans.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,319 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer chat portal that manages real-time visitor conversations on websites and offers automated AI features for handling common inquiries.
  • Reviewers appreciate Tidio's clean and customizable interface, quick support, easy setup, and the ability to manage conversations from multiple platforms in one place, with features like automation flows, AI suggestions, and detailed dashboards for tracking customer interactions.
  • Users mentioned concerns about the high pricing, the need for more customization options, occasional glitches with the chat widget, limitations in analytics, and the lack of certain features in the free and lower-tier plans.
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,319 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
Genesys Cloud CX
(1,524)4.4 out of 5
Optimized for quick response
6th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Genesys Cloud CX
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
    • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
    • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,314 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,498 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
  • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
  • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,314 Twitter followers
LinkedIn® Page
www.linkedin.com
8,498 employees on LinkedIn®
Freshdesk
(3,713)4.4 out of 5
Optimized for quick response
7th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Freshdesk
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    Ease, availability, cost, and tools Read review
    Marketing T.
    MT
    Good blend of features and relative simplicity Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Verified User in Information Technology and Services
AI
Ease, availability, cost, and tools Read review
Marketing T.
MT
Good blend of features and relative simplicity Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,045 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Birdeye
(3,897)4.7 out of 5
Optimized for quick response
4th Easiest To Use in AI Customer Support Agents software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
    • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
    • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
  • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
  • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,240 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
Forethought
(165)4.3 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

    Users
    • Customer Support Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Forethought is an AI solution with built-in analytics and impact forecasting/reporting, designed to assist in customer experience across multiple channels.
    • Reviewers appreciate the product's seamless integration with Salesforce, its intuitive dashboard, the ability to manage AI workflows in multiple languages, and the flexibility to build custom actions.
    • Users mentioned that the Triage LLM Setup could be improved, the response time for implementing changes can be slow, there can be a delay in when updated info gets reflected in the system, and the analytics inside the dashboard can be underwhelming.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    141 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

Users
  • Customer Support Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Forethought is an AI solution with built-in analytics and impact forecasting/reporting, designed to assist in customer experience across multiple channels.
  • Reviewers appreciate the product's seamless integration with Salesforce, its intuitive dashboard, the ability to manage AI workflows in multiple languages, and the flexibility to build custom actions.
  • Users mentioned that the Triage LLM Setup could be improved, the response time for implementing changes can be slow, there can be a delay in when updated info gets reflected in the system, and the analytics inside the dashboard can be underwhelming.
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,763 Twitter followers
LinkedIn® Page
www.linkedin.com
141 employees on LinkedIn®
Zoho Desk
(7,389)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Construction
    AC
    Integration, Easy, Price and options for integration Read review
    Verified User in Real Estate
    AR
    All the features without the price. Usually your pushed to a much higher price point to get multi brand features. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,088 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Verified User in Construction
AC
Integration, Easy, Price and options for integration Read review
Verified User in Real Estate
AR
All the features without the price. Usually your pushed to a much higher price point to get multi brand features. Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,088 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Quiq
(45)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination o

    Users
    No information available
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 49% Mid-Market
    • 31% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    The support from the team was superb. They were always hyper-responsive. Read review
    Macey W.
    MW
    Before Quiq.. Our Comapny did not have a way for customers to communicate with us via web chat or SMS. The only way to contact was by phone or... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quiq, Inc.
    Year Founded
    2015
    HQ Location
    Bozeman, MT
    Twitter
    @quiq
    4 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination o

Users
No information available
Industries
  • Retail
  • Consumer Services
Market Segment
  • 49% Mid-Market
  • 31% Small-Business
Verified User in Information Technology and Services
AI
The support from the team was superb. They were always hyper-responsive. Read review
Macey W.
MW
Before Quiq.. Our Comapny did not have a way for customers to communicate with us via web chat or SMS. The only way to contact was by phone or... Read review
Seller Details
Seller
Quiq, Inc.
Year Founded
2015
HQ Location
Bozeman, MT
Twitter
@quiq
4 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
MessageMind
(21)5.0 out of 5
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox avail

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Messagemind is a platform that simplifies reputation management and allows for real-time collaboration on tickets through a live chat format.
    • Reviewers frequently mention the ease of use, versatile chat features, and the ability to control the system down to the smallest detail, which has improved overall productivity.
    • Reviewers noted some inconsistencies between the features available on the mobile and web apps, and the AI system is still in its early stages and not particularly easy to use given specific requirements.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MessageMind
    Year Founded
    2023
    HQ Location
    ,
    Twitter
    @messagemind_ai
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox avail

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Messagemind is a platform that simplifies reputation management and allows for real-time collaboration on tickets through a live chat format.
  • Reviewers frequently mention the ease of use, versatile chat features, and the ability to control the system down to the smallest detail, which has improved overall productivity.
  • Reviewers noted some inconsistencies between the features available on the mobile and web apps, and the AI system is still in its early stages and not particularly easy to use given specific requirements.
Seller Details
Seller
MessageMind
Year Founded
2023
HQ Location
,
Twitter
@messagemind_ai
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Dust
(22)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dust is the Enterprise platform to build custom AI agents, connected to your company knowledge, powered by the best AI models. Dust powers every team, from support to legal to engineering. Start w

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 32% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Etienne D.
    ED
    - Seamless integration with our systems (Microsoft Entra ID, Notion, Slack, SharePoint, Snowflake) - Great flexibility to create specialized AI... Read review
    Verified User in Hospital & Health Care
    UH
    Dust has helped us save several hours per month per teammate by automating a bunch of repetitive tasks. What really stands out is how easily it... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dust
    Year Founded
    2023
    HQ Location
    Paris, FR
    Twitter
    @DustHQ
    11,122 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dust is the Enterprise platform to build custom AI agents, connected to your company knowledge, powered by the best AI models. Dust powers every team, from support to legal to engineering. Start w

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 32% Small-Business
Etienne D.
ED
- Seamless integration with our systems (Microsoft Entra ID, Notion, Slack, SharePoint, Snowflake) - Great flexibility to create specialized AI... Read review
Verified User in Hospital & Health Care
UH
Dust has helped us save several hours per month per teammate by automating a bunch of repetitive tasks. What really stands out is how easily it... Read review
Seller Details
Seller
Dust
Year Founded
2023
HQ Location
Paris, FR
Twitter
@DustHQ
11,122 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®