Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision.
Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information.
Key capabilities include:
* AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp.
* AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging.
* A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation.
* AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance.
* AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails.
Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time.
The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience.
Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding.
The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms.
Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes.
Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options.
Average Rating: 4.7/5.0
Total Reviews: 45
Who Is the Company Behind Quiq?
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Seller: Quiq, Inc.
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Year Founded: 2015
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HQ Location: Bozeman, MT
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Twitter: @goquiq
199 Twitter followers
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LinkedIn® Page: www.linkedin.com
91 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Retail, Consumer Services
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Company Size: 49% Medium, 31% Small
What Do G2 Reviewers Say About Quiq?
AI-generated summary from verified user reviews
Pros
- Users commend Quiq for its exceptional customer support, highlighting fast response times and effective collaboration on feature requests.
- Users find Quiq's interface intuitive and user-friendly, enhancing efficiency in managing customer support across channels.
- Users commend Quiq for its exceptional support and partnership, enhancing both customer and agent experiences significantly.
- Users value the flexible AI capabilities of Quiq, appreciating its integration and comprehensive reporting for better insights.
- Users appreciate the high responsiveness of Quiq, enhancing customer support and engagement with timely, effective communication.
Cons
- Users note the delays in ticket processing, often due to resource stretching during rapid expansion, but improvements are anticipated.
- Users find a slight learning curve for advanced features of Quiq, which may affect initial user experience.
- Users note a steep learning curve for advanced features in Quiq, requiring time to fully adapt.
- Users find usage limitations frustrating, especially regarding reporting timeframes and lack of autonomy in technical updates.
- Users note occasional delayed response times from Quiq, though improvements have been observed over time.
What Are G2 Users Discussing About Quiq?
