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Top Free AI Customer Support Agents Software

Check out our list of free AI Customer Support Agents Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all AI Customer Support Agents Software to ensure you get the right product.

View Free AI Customer Support Agents Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
99 AI Customer Support Agents Products Available
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View all AI Customer Support Agents Software
Fin by Intercom
(3,690)4.5 out of 5
Optimized for quick response
9th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
    • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
    • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
  • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
  • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Jotform AI Agents
(390)4.4 out of 5
12th Easiest To Use in AI Customer Support Agents software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
    • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
    • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    867 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 64% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
  • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
  • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,523 Twitter followers
LinkedIn® Page
www.linkedin.com
867 employees on LinkedIn®

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Salesforce Agentforce
(833)4.3 out of 5
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

    Users
    • Salesforce Developer
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 37% Mid-Market
    • 31% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AA
    Salesforce Agent force provides a powerful and flexible platform that helps streamline customer interactions and automate repetitive tasks. I... Read review
    Jianping Z.
    JZ
    Easy to use, very flexable, adptive, need data 360 or salesforce data cloud. Can use many different ai model on the market or open source. This is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

Users
  • Salesforce Developer
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 37% Mid-Market
  • 31% Enterprise
AA
Salesforce Agent force provides a powerful and flexible platform that helps streamline customer interactions and automate repetitive tasks. I... Read review
Jianping Z.
JZ
Easy to use, very flexable, adptive, need data 360 or salesforce data cloud. Can use many different ai model on the market or open source. This is... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
JustCall
(2,331)4.3 out of 5
Optimized for quick response
7th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for JustCall
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Zendesk for Customer Service - AC
(6,664)4.3 out of 5
Optimized for quick response
4th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Zendesk for Customer Service - AC
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
    • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
    • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
  • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
  • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,173 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Retell AI
(783)4.8 out of 5
5th Easiest To Use in AI Customer Support Agents software
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Entry Level Price:$0.07
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 6% Small-Business
    • 1% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Retell AI is a platform for creating and managing voice AI agents that facilitate automated customer interactions.
    • Reviewers frequently mention the natural and human-like quality of the voice agents, the platform's ease of use, its customization capabilities, and its cost-effectiveness compared to other platforms.
    • Reviewers mentioned issues with saving custom function names, limited voice options for international companies, difficulties in troubleshooting and testing voice agents, occasional latency issues, and challenges in integrating with other platforms like Twilio.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retell AI
    Company Website
    Year Founded
    2023
    HQ Location
    Palo Alto, US
    Twitter
    @retellai
    2,776 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 6% Small-Business
  • 1% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Retell AI is a platform for creating and managing voice AI agents that facilitate automated customer interactions.
  • Reviewers frequently mention the natural and human-like quality of the voice agents, the platform's ease of use, its customization capabilities, and its cost-effectiveness compared to other platforms.
  • Reviewers mentioned issues with saving custom function names, limited voice options for international companies, difficulties in troubleshooting and testing voice agents, occasional latency issues, and challenges in integrating with other platforms like Twilio.
Seller Details
Seller
Retell AI
Company Website
Year Founded
2023
HQ Location
Palo Alto, US
Twitter
@retellai
2,776 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
Tidio
(1,851)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in AI Customer Support Agents software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
    • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
    • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
  • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
  • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,323 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Genesys Cloud CX
(1,488)4.4 out of 5
Optimized for quick response
8th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,339 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Forethought
(164)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

    Users
    • Customer Support Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Forethought is a tool that integrates with existing systems to streamline client support processes and automate workflows.
    • Reviewers appreciate Forethought's intuitive dashboard, seamless integration with Salesforce, and the ability to manage AI workflows in multiple languages, as well as its robust features that help agents find answers quickly and improve the end-user experience.
    • Reviewers experienced slow response times for implementing changes, underwhelming analytics inside the dashboard, and initial delays in implementation, and they also found the reporting features to be limited.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    129 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

Users
  • Customer Support Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Forethought is a tool that integrates with existing systems to streamline client support processes and automate workflows.
  • Reviewers appreciate Forethought's intuitive dashboard, seamless integration with Salesforce, and the ability to manage AI workflows in multiple languages, as well as its robust features that help agents find answers quickly and improve the end-user experience.
  • Reviewers experienced slow response times for implementing changes, underwhelming analytics inside the dashboard, and initial delays in implementation, and they also found the reporting features to be limited.
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,763 Twitter followers
LinkedIn® Page
www.linkedin.com
129 employees on LinkedIn®
Freshdesk
(3,610)4.4 out of 5
Optimized for quick response
6th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Freshdesk
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Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Events Services
    AE
    Freshdesk provides easy navigation and usage. It's simple to create tickets, document the ticket properties, receive notifications over email when... Read review
    Radhika R.
    RR
    I like Freshdesk because it makes managing customer support really easy. I can track all tickets in one place, respond quickly, and keep everything... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,065 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Verified User in Events Services
AE
Freshdesk provides easy navigation and usage. It's simple to create tickets, document the ticket properties, receive notifications over email when... Read review
Radhika R.
RR
I like Freshdesk because it makes managing customer support really easy. I can track all tickets in one place, respond quickly, and keep everything... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,065 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
MessageMind
(21)5.0 out of 5
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox avail

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Messagemind is a platform that simplifies reputation management and allows for real-time collaboration on tickets through a live chat format.
    • Reviewers frequently mention the ease of use, versatile chat features, and the ability to control the system down to the smallest detail, which has improved overall productivity.
    • Reviewers noted some inconsistencies between the features available on the mobile and web apps, and the AI system is still in its early stages and not particularly easy to use given specific requirements.
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MessageMind
    Year Founded
    2023
    HQ Location
    ,
    Twitter
    @messagemind_ai
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox avail

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Messagemind is a platform that simplifies reputation management and allows for real-time collaboration on tickets through a live chat format.
  • Reviewers frequently mention the ease of use, versatile chat features, and the ability to control the system down to the smallest detail, which has improved overall productivity.
  • Reviewers noted some inconsistencies between the features available on the mobile and web apps, and the AI system is still in its early stages and not particularly easy to use given specific requirements.
Seller Details
Seller
MessageMind
Year Founded
2023
HQ Location
,
Twitter
@messagemind_ai
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Dust
(20)4.9 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dust is the Enterprise platform to build custom AI agents, connected to your company knowledge, powered by the best AI models. Dust powers every team, from support to legal to engineering. Start w

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 35% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Etienne D.
    ED
    - Seamless integration with our systems (Microsoft Entra ID, Notion, Slack, SharePoint, Snowflake) - Great flexibility to create specialized AI... Read review
    Verified User in Hospital & Health Care
    UH
    Dust has helped us save several hours per month per teammate by automating a bunch of repetitive tasks. What really stands out is how easily it... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dust
    Year Founded
    2023
    HQ Location
    Paris, FR
    Twitter
    @DustHQ
    10,730 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dust is the Enterprise platform to build custom AI agents, connected to your company knowledge, powered by the best AI models. Dust powers every team, from support to legal to engineering. Start w

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 35% Small-Business
Etienne D.
ED
- Seamless integration with our systems (Microsoft Entra ID, Notion, Slack, SharePoint, Snowflake) - Great flexibility to create specialized AI... Read review
Verified User in Hospital & Health Care
UH
Dust has helped us save several hours per month per teammate by automating a bunch of repetitive tasks. What really stands out is how easily it... Read review
Seller Details
Seller
Dust
Year Founded
2023
HQ Location
Paris, FR
Twitter
@DustHQ
10,730 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
yellow.ai
(106)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ram E.
    RE
    They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping... Read review
    Puneet Y.
    PY
    The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,534 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    896 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
Ram E.
RE
They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping... Read review
Puneet Y.
PY
The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like... Read review
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,534 Twitter followers
LinkedIn® Page
www.linkedin.com
896 employees on LinkedIn®
Sendbird
(124)4.6 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

    Users
    • Student Experience Team Member
    • Product Manager
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 47% Mid-Market
    • 31% Small-Business
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    Update Reminders, high scalability and even the UI/UX of Sendbird is smooth and great. The Dashboard is awesome Read review
    Becky Ying Z.
    BZ
    The sendbird functions is very stable. We have been using it for 7 years, and we have honestly spent very little time fixing or maintaining it... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    300 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

Users
  • Student Experience Team Member
  • Product Manager
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 47% Mid-Market
  • 31% Small-Business
Verified User in Information Technology and Services
UI
Update Reminders, high scalability and even the UI/UX of Sendbird is smooth and great. The Dashboard is awesome Read review
Becky Ying Z.
BZ
The sendbird functions is very stable. We have been using it for 7 years, and we have honestly spent very little time fixing or maintaining it... Read review
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,823 Twitter followers
LinkedIn® Page
www.linkedin.com
300 employees on LinkedIn®