# Top Free AI Customer Support Agents Software Check out our list of free AI Customer Support Agents Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) to ensure you get the right product. ## View Free AI Customer Support Agents Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **169** AI Customer Support Agents Products Available View all [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) View all [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) [ ### HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) [By HubSpot](https://www.g2.com/sellers/hubspot) [ (2,914)4.4 out of 5 ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews "Read HubSpot Service Hub Reviews") Product Description Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C **Users:** Customer Success Manager, Customer Success Specialist · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 37% Mid-Market ![Uduak O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uduak O.") UO I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12099441) ![Pratiyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratiyush S.") PS I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12188409) Year Founded 2006 HQ Location Cambridge, MA Company Website https://www.HubSpot.com Twitter @HubSpot LinkedIn® Page https://www.linkedin.com/company/68529/ Ownership NYSE:HUBS Phone +1.888.482.7768 [ ### Fin ](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,859)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the intuitive workflow, and the ability of Fin to quickly and accurately answer customer queries, reducing workload for support teams. Reviewers noted issues with Fin's ability to handle complex technical questions, occasional misinterpretation of nuanced requests, and difficulties in setting up certain features without technical knowledge. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ### Jotform AI Agents ](https://www.g2.com/products/jotform-ai-agents/reviews) [By Jotform](https://www.g2.com/sellers/jotform) [ (704)4.5 out of 5 ](https://www.g2.com/products/jotform-ai-agents/reviews#reviews "Read Jotform AI Agents Reviews") Product Description Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age **Users:** Owner, CEO · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 71% Small-Business, 12% Mid-Market User SentimentHow are these determined? Users like the ease of setup, the intuitive no-code option, the chatbot feature, the user-friendly interface, the ability to train AI agents without coding background, and the connectivity with other tools and systems. Users mentioned limitations in comparison to coded chatbots, limited training tools, lack of support for advertised posts on social media, generic AI responses, expensive pricing as usage grows, and difficulties in implementing a rigid workflow. Year Founded 2006 HQ Location San Francisco, California Company Website https://www.jotform.com/ Twitter @Jotform LinkedIn® Page https://www.linkedin.com/company/3541463/ [ ### Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (1,189)4.3 out of 5 ](https://www.g2.com/products/salesforce-agentforce/reviews#reviews "Read Salesforce Agentforce Reviews") Product Description Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners **Users:** Salesforce Developer, Salesforce Administrator · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 39% Mid-Market, 31% Enterprise BD What I like best is the Ease of use of setting it up. I like how it is easy to connect with different channels of media and that marketing users...[Read review](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12919650) ![Andrea H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea H.") AH At first glance, it seems easy to use, however, interested to see what the implementation looks like for existing Salesforce customers and how it...[Read review](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12920034) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 [ ### Botpress ](https://www.g2.com/products/botpress/reviews) [By Botpress](https://www.g2.com/sellers/botpress) [ (495)4.5 out of 5 ](https://www.g2.com/products/botpress/reviews#reviews "Read Botpress Reviews") Product Description Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support **Users:** CEO, Founder · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 74% Small-Business, 15% Mid-Market User SentimentHow are these determined? Reviewers like the user-friendly interface, the ease of implementation, the powerful customization options, and the strong integration support that Botpress provides, making it a flexible and developer-friendly tool. Reviewers experienced issues with the quality of documentation, the complexity of advanced features, the difficulty in connecting workflows, and the limitations in conversation management and variable handling. Year Founded 2017 HQ Location Quebec, QC Company Website https://botpress.com Twitter @getbotpress LinkedIn® Page https://www.linkedin.com/company/27121841 [ ### Retell AI ](https://www.g2.com/products/retell-ai/reviews) [By Retell AI](https://www.g2.com/sellers/retell-ai) [ (2,492)4.8 out of 5 ](https://www.g2.com/products/retell-ai/reviews#reviews "Read Retell AI Reviews") Product Description Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM **Users:** CEO, Founder · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 3% Small-Business, 0% Mid-Market User SentimentHow are these determined? Users like the platform's high-quality voices, ease of use, integration capabilities, and the ability to customize the voice agents to suit their specific needs. Reviewers mentioned issues such as occasional latency, difficulty in connecting phone numbers from external providers, lack of a React Native SDK for mobile apps, and the pricing model being confusing and potentially costly at scale. Year Founded 2023 HQ Location Palo Alto, US Company Website https://www.retellai.com Twitter @retellai LinkedIn® Page https://www.linkedin.com/company/retellai/ [ ### Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,949)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 41% Small-Business User SentimentHow are these determined? Reviewers frequently mention the platform's intuitive interface, efficient ticketing system, and scalability for both small and large teams, as well as its ability to improve response times and overall customer experience. Reviewers experienced challenges with the complexity of advanced features and customization, the high cost of premium capabilities, and occasional overwhelming interface when managing large volumes of tickets or multiple workflows. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [ ### JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (2,387)4.3 out of 5 ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews "Read JustCall Reviews") Product Description JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste **Users:** CEO, Account Executive · **Industries:** Computer Software, Financial Services · **Market Segment:** 59% Small-Business, 31% Mid-Market User SentimentHow are these determined? Reviewers appreciate JustCall's seamless integration with CRM systems, its user-friendly interface, and its ability to centralize communication, with features like call recording and analytics adding value by helping teams review interactions and improve performance. Users experienced issues with call quality and connection stability, especially under less than ideal network conditions, and some found the pricing less friendly for smaller teams and the initial setup and configuration with certain CRMs complex. Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ [ ### Helpshift ](https://www.g2.com/products/helpshift/reviews) [By Keywords Studios](https://www.g2.com/sellers/keywords-studios) [ (381)4.3 out of 5 ](https://www.g2.com/products/helpshift/reviews#reviews "Read Helpshift Reviews") Product Description Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This s **Users:** Customer Service Representative, Customer Support · **Industries:** Computer Games, Entertainment · **Market Segment:** 62% Mid-Market, 22% Small-Business ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift...[Read review](https://www.g2.com/products/helpshift/reviews/helpshift-review-4746893) ![Tiago M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago M.") TM We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly...[Read review](https://www.g2.com/products/helpshift/reviews/helpshift-review-5270775) Year Founded 1998 HQ Location Dublin, County Dublin, Ireland Company Website https://www.keywordsstudios.com Twitter @KeywordsStudios LinkedIn® Page https://www.linkedin.com/company/keywordsstudios [ ### Tidio ](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,906)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the AI chatbot's efficiency in handling queries, and the seamless integration with various systems as key benefits of using Tidio. Users experienced issues with the complexity of advanced settings, limitations in AI flow, sparse knowledge base for complicated issues, and high pricing for upgrade plans. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ [ ### Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) [By Genesys](https://www.g2.com/sellers/genesys) [ (1,550)4.4 out of 5 ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews "Read Genesys Cloud CX Reviews") Product Description Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems an **Users:** Case Advocate, Manager · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 45% Mid-Market, 40% Enterprise User SentimentHow are these determined? Reviewers like the scalability of Genesys Cloud CX, its highly configurable architecture, and its integration capabilities with CRM and Sales force, making it suitable for complex enterprise environments. Reviewers noted that the platform can be complex for new users, has a noticeable learning curve, and can be costly depending on usage, with occasional usability challenges. Year Founded 1990 HQ Location Menlo Park, CA Company Website https://www.genesys.com Twitter @Genesys LinkedIn® Page https://www.linkedin.com/company/601919/ Phone +1 650 466 - 1100 [ ### Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (7,652)4.4 out of 5 ](https://www.g2.com/products/zoho-desk/reviews#reviews "Read Zoho Desk Reviews") Product Description Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust **Users:** CEO, Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 73% Small-Business, 24% Mid-Market ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Integrated solutions!! Great price, and it’s easy to use.[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-12896592) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Great price - quality ratio. We even got contacted during our trial period for free support.[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-12898425) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 [ ### Freshdesk ](https://www.g2.com/products/freshdesk/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (3,750)4.4 out of 5 ](https://www.g2.com/products/freshdesk/reviews#reviews "Read Freshdesk Reviews") Product Description Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c **Users:** Manager, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 48% Small-Business, 40% Mid-Market KE It's an easy-to-implement tool, and in terms of cost-benefit, it's one of the best.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12437359) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Great value for the price—the range of options I’m getting, along with the AI, automation, and other capabilities included, is genuinely impressive.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12444843) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 [ ### Birdeye ](https://www.g2.com/products/birdeye/reviews) [By Birdeye](https://www.g2.com/sellers/birdeye) [ (4,084)4.7 out of 5 ](https://www.g2.com/products/birdeye/reviews#reviews "Read Birdeye Reviews") Product Description Birdeye is the leading marketing platform for multi-location brands, where AI agents drive real business outcomes. Birdeye replaces fragmented marketing tools with a single platform where agents autom **Users:** Owner, Marketing Manager · **Industries:** Hospital & Health Care, Real Estate · **Market Segment:** 48% Small-Business, 35% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, the ability to consolidate reviews from multiple platforms in one place, the AI-assisted support, and the quick response from customer service. Reviewers noted some issues with the initial setup, occasional glitches, repetitive AI-generated responses, and a desire for more specific details about properties and faster timelines for feature enhancements. Year Founded 2012 HQ Location Palo Alto, CA Company Website https://www.birdeye.com Twitter @BirdEye\_ LinkedIn® Page https://www.linkedin.com/company/2837064/ [ ### Forethought ](https://www.g2.com/products/zendesk-forethought/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (165)4.3 out of 5 ](https://www.g2.com/products/zendesk-forethought/reviews#reviews "Read Forethought Reviews") Product Description Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi **Industries:** Computer Software, Financial Services · **Market Segment:** 65% Mid-Market, 20% Small-Business User SentimentHow are these determined? Users frequently mention Forethought's flexibility to build highly customized workflows, its seamless integration with Salesforce, and its ability to speed up support by understanding user intent and automating key steps. Users reported that Forethought has a higher than expected learning curve, its web interface sometimes experiences latency, and the response time for implementing changes can be slow. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 - ‹ Prev‹ Prev - 1 - [2](/categories/ai-customer-support-agents/free?order=g2_score&page=2#product-list) - [3](/categories/ai-customer-support-agents/free?order=g2_score&page=3#product-list) - [4](/categories/ai-customer-support-agents/free?order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list) - … - [11](/categories/ai-customer-support-agents/free?order=g2_score&page=11#product-list) - [12](/categories/ai-customer-support-agents/free?order=g2_score&page=12#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents/free?order=g2_score&page=2#product-list)