TVEyes Reviews & Product Details

I find TVEyes incredibly valuable because it provides access to every national media market, which is great for tracking news trends. It's especially helpful for finding trends in the news and seeing if a topic is being mentioned across local news channels, morning shows, and evening news broadcasts. I also appreciate that TVEyes gives us access to local news that other databases like Snapstream and Nexis don't. The initial setup was very easy, and it's nice that we can manage multiple accounts. Review collected by and hosted on G2.com.

I find the auto transcript service is not always accurate. Review collected by and hosted on G2.com.

I like TVEyes because it’s easy to use and the customer service is very responsive. Running reports is straightforward and time-efficient, so it doesn’t take up a large part of my day. The initial setup was also simple, especially with the help of the TVEyes support team. Review collected by and hosted on G2.com.

Sometimes searching can be difficult, and I don’t always find exactly what I’m looking for on the first try. Figuring out which search terms to use can be tricky, so it would be helpful to have something that guides you toward better keywords and helps you learn them a bit faster. Review collected by and hosted on G2.com.

I appreciate that it scans through so many different types of sources that I absolutely do not have time to look through. I'm a communications team of one, and TVEyes is a great support tool for someone who is tasked with too many roles! Review collected by and hosted on G2.com.

Oftentimes, the clips are incorrect or they cut off too soon/start too late. For example, I need to see the entire news story within its full context, so if the TVEyes clip only starts recording/saving 30 seconds into a 70 second story, I've missed the full context. Sometimes, the clipping is perfect, but more often than not, it has started clipping incorrectly. Review collected by and hosted on G2.com.

I love that it shows every airing of a broadcast story, along with the times each story airs, so I get a real sense of when viewers or listeners are getting our news. I also like that I can generate simple, easy reports for management that clearly show our audience reach with these stories. The software is drag and drop interface so it is not difficult at all. And since I have to generate reports every two weeks, it allows me to show very quickly all of our earned media within a specific timeframe. Finally the charts and the earned media reports are very helpful when it comes to dissecting what kinds of stories worked best for us. Review collected by and hosted on G2.com.

On the opening screen when you first sign in, it sort of hangs there as if it is not going to open, which creates some confusion. Review collected by and hosted on G2.com.

I like being able to choose a day, time, and channel and watch until I find what I’m looking for, instead of needing to know the exact time or moment. I can search by city, station, approximate date, and time range, then watch a range of clips, fast-forward and rewind, and lock in the exact moment a segment aired. TVEyes helps me find client coverage, see where it aired across cities and stations, secure clips, and share and watch them with clients. I can also see how competitors and other brands are reviewed, talked about, and shown in the media. The search functions have gotten better, and finding this information is invaluable. We’ve used TVEyes for over 12 years and enjoy working with it. One Zoom call with customer support helped us figure it out, and we have different alerts set up. Review collected by and hosted on G2.com.

I sometimes have to use the exact word in the search function; it would be nice if a portion of the word worked too. Sometimes, even when I know the day, time, and channel, it says the clip isn’t there, so I have to do a longer search and watch from the beginning of the show to the end. I think the search function is still learning. Review collected by and hosted on G2.com.

I like the fact that I can search across the globe for certain cable pieces and find local outlets in any part of the United States. The ability to clip certain parts of the segments and use them for presentations and to show clients is really useful. It allows me to see how far a story has reached, whether it's just in one market, across the country, or globally. The clipping allows me to clip the stories before and after to see how they're framed. Additionally, the number of outlets with the commissary ad value shows clients the value of an actual earned media piece. The initial setup of TVEyes was super simple. Review collected by and hosted on G2.com.

I would like to see Fox News and some other outlets that are not allowed to be clipped added to the service. Review collected by and hosted on G2.com.

I really love the customer service. It's really helpful that TVEyes has quick reporting, allowing us to see the segments we film and get those numbers out to clients quickly. This feature allows us to check numbers and see how our reach has grown over time, showing validity and increasing the likelihood that we'll be booked again in the future. During the initial setup, I faced no challenges, and it was super helpful having Dylan guide us. Review collected by and hosted on G2.com.

I had to play around a while with the search when I first started using it. It took some time figuring out how to get the filters right and to find the TV stations I was looking for. Review collected by and hosted on G2.com.

I began using TV Eyes well over a decade ago at my PR agency. I then introduced my next agency to its benefits, and now use it at my in-house communications job. I find it easy to access clips for my watch list, though the new interface is much more complicated than I need and I find myself only using 20% of the sites and features. Review collected by and hosted on G2.com.

I find the Insights interface much more finnicky navigation and clipping wise. I also feel like it is not as easy to quickly share a clip or two with my internal team. Overall, I miss the simplicity of MMS. Review collected by and hosted on G2.com.

I like the ability to immediately pull HD clips and link to them through this software, and the reports allow you to easily track the viewership data that is critical to our clients. Review collected by and hosted on G2.com.

The most frustrating part of TV Eyes is the search terms and how often they fail to catch the stories that feature your clients, often because the closed captioning used to find your keywords is way off and spelled so differently from the actual term, you would never think to search for it. This makes it a time-intensive and non-intuitive process that can be frustrating.

I also find the editing tool frustrating for the inability to clip tighter, often forcing you to have someone starting to speak in the middle of a word – it's not very clean. Review collected by and hosted on G2.com.

I find TVEyes to be user-friendly, which streamlines the process of tracking Democratic senators in Michigan as they appear in media. It saves our company countless hours weekly and reduces manpower costs since we don't need to actively monitor news cycles. I appreciate the feature that emails me videos, allowing for easy recording and distribution of content. Additionally, it keeps me knowledgeable about local happenings. Review collected by and hosted on G2.com.

I find the user interface of TVEyes to be a bit dated and in need of an upgrade in terms of look and feel. Additionally, the speed at which videos are sent could be improved, as the emails sometimes take longer than expected. Review collected by and hosted on G2.com.