CisionOne Reviews & Product Details

Cision is overall, extremely, effective in its analytics and overall performance. It picks up mentions pretty seamlessly and provides robust metrics in order to communicate the impact of our work to senior stakeholders. I find the interface intuitive and the support team is responsive, in a sometimes extraordinarily timely fashion. Compared to our previous monitoring provider, it's far more economic. Review collected by and hosted on G2.com.

There are a few bits of the system that aren't completely intuitive but they're mainly small. Sometimes the content analysis like sentiment tracking can be a bit off and sometimes I find that when coverage is paywalled it's hard to add coverage to your mention streams yourself rather than having to contact the support team. Review collected by and hosted on G2.com.

I find CisionOne pretty easy to use when it comes to sending out press releases. I like that I can upload a Word document into the system and send it out to a large group of people without much hassle. That's really the most valuable part for me. Review collected by and hosted on G2.com.

I'm not thrilled with CisionOne because it feels like it wasn't designed with the needs of publicists in mind. It's not intuitive and misses out on some basics, like showing if contacts are already in lists or being able to open press releases for tracking open rates, or that the name out the outlet wasn't available for us to add in our custom contacts. There are very few journalists compared to platforms like Muckrack, and it's odd that phone numbers aren't available in the database. The initial setup was a nightmare, taking over a month to get emails sending correctly. I actually used Chat GPT to find and fix a backend issue that CisionOne's tech support couldn't solve. Also, we were promised we could upload our database to add contacts more easily, but that didn't work either and had to be done by hand. Overall, CisionOne feels like it was built by a machine and without real-world practicality in mind. Review collected by and hosted on G2.com.

The platform is very intuitive and easy to use. We frequently use Cision Social Listening, the outreach tool, and monitor earned media for use in internal reports and general reach information. Integrations with social media platforms are simple, the platform is fast and reliable, and the support team is top-tier. Review collected by and hosted on G2.com.

The price, while fair for what we get, is still on the expensive side. Review collected by and hosted on G2.com.

It saves us significant time from having to clip/record media coverage. It also means we can produce weekly or monthly reports with ease. Review collected by and hosted on G2.com.

There are occasions when some of our coverage hasn't been picked up, however the team at Cision are usually onto this anomalies promptly and can usually ensure it is resolved. It's handy having an Account Manager to go to rather than frustrating customer services as you frequently encounter at other companies. Review collected by and hosted on G2.com.

Ability to search for publications/editors, create custom lists, and conveniently distribute press releases, monitor global coverage reports (with translations). Review collected by and hosted on G2.com.

Pricing is too expensive in general – there should be a streamlined, simple subscription rate for single-seat users. Search function for publications/journalists does not always return results, even for publications that are in reports. When sending e-mail alerts, it would be helpful to include the audience number and the location of the publication. Finally, develop some pre-packaged report templates for coverage reporting to simplify that function. Review collected by and hosted on G2.com.

I really like the outreach tool in CisionOne, as it allows me to target local media members directly and get my press releases to them in seconds without needing to use a costly newswire service. I've had a very good success rate with this approach. The ability to find journalists, especially those who are hard to track down, is incredibly valuable, and sending releases quickly makes the communication more personal. Plus, once I learned how to set up media monitoring searches, the process became a breeze. Review collected by and hosted on G2.com.

I think a little bit better filtering could improve the outreach tool. A lot of times I'm sending in bulk to all reporters in a city, with no regard for what they actually cover. It's about mass targeting and hoping something latches on. It would also be nice if Cision's PR Newswire and CisionOne were connected as they are separate websites. For media monitoring, despite our best efforts, our US affiliates often come up in our feed as well, when we are focused just on our Canadian local. Review collected by and hosted on G2.com.

We use the media monitoring function the most, and it is very helpful for daily news monitoring especially with the audience size and article sentiments that are included with each news mention. We also use the reporting function on a monthly basis, and I love that I can set up a dashboard and easily go back to it each month to pull the data I need. The database of journalists and outlet contacts/ information is also VERY helpful for finding outreach targets. Overall, this tool does a lot for me and my team! Review collected by and hosted on G2.com.

There are some small glitches and limitations. For example, when searching for an outlet's UVM, there are no commas in the numbers as listed. I know it sounds silly, but it takes me an extra minute to make sure I'm reporting the correct number because I have to parse out if it's in the thousands, millions, etc. I also find it limiting that you can't create a news mentions report outside of the email report function. I would like to be able to create it as a PDF, and I wish the formatting wasn't so set in stone. It would be nice to be able to customize the look and structure of it. We basically have to create our own clips report manually because this platform is lacking in that functionality. Review collected by and hosted on G2.com.

I like that I can quickly look up a contact (email address) at a publication that I need to reach out to. Review collected by and hosted on G2.com.

I find that the contacts are not always up to date. CisionOne also lacks a lot of freelance contacts who work at big publications. Review collected by and hosted on G2.com.

We were longtime Cision users for the media database and TrendKite for media monitoring. When the two merged, we were hopeful for efficiencies and a seamless, unified experience. Neither happened. The migration to CisionOne was a significant regression of capabilities and overall user experience. Not only was the platform less modern, it was slower and lost certain interactivity functions that made TrendKite great for sharing reports with clients. Combined with poor customer service, we switched platforms at the end of 2025. Review collected by and hosted on G2.com.

It feels like Cision lost its connection with what PR agency professionals really needed—and what their client expectations are. Though they've acquired a number of leading brands, it doesn't appear they've integrated them to bring the best of all the tools to the communications world. Review collected by and hosted on G2.com.

Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Cost is high, but less than biggest competitor. Good reporter search functionality. Review collected by and hosted on G2.com.

It would be nice to have more robust social media reporting, but you can get that if your contract includes Brandwatch. Customer support portal is slow to respond and unhelpful, so I work through my customer success manager usually. Review collected by and hosted on G2.com.