CisionOne Reviews & Product Details

All information on the system is presented in a visually engaging, comprehensive way, from clippings to data insights. This means pulling reports and coverage updates is admin-light - I can get what I need, when I need it, and quickly.

Having taken on the outreach element of PR in-house fairly recently, Cision made this process a lot less stressful during a time when I had taken on a lot more responsibility. I particularly love the new feature of suggested journalists to add to media lists, saving you the trouble of having to find them yourself.

I also find the support at Cision fantastic - in particular our account manager, who is always quick to come back to us on any queries we may have, and update us on the latest software enhancements. Review collected by and hosted on G2.com.

I find it quite difficult to understand the Boolean search aspect of the system. This is more likely user error, but I do feel as if you have to be fairly proficient in code to understand this concept and create search queries for coverage that are more niche/specific.

For example - it would be beneficial if I had a quick, easy way to pull out how much share of voice our business had for key terms, such as remortgage, first time buyer, etc, that I could present to senior stakeholders. I have tried unsuccessfully to do this several times myself, and I have still yet to get this right. If there is a quick fix to do this, please let me know! Review collected by and hosted on G2.com.

I really appreciate the ability to tag mentions, delete mentions that don't apply to us from our stream, and run dated searches by mentions, tags, and more. I also really appreciate the ability to send media releases and pitches inside Cision One and receive data on open rates. I really enjoy the media database and the ability to look up potential media contacts to reach out to. Overall the package works well. Review collected by and hosted on G2.com.

One frustration point for me is that part of our organization's name is very common and often filters in other news that I have to manually remove. It would be nice to be able to further filter our searches without risking the loss of actual news coverage. i also wish everything permanently archived, such as news videos that were segments on our organization without having to go in and clip and save them and that our media mentions remained years later, even if the links are no longer valid. Review collected by and hosted on G2.com.

What I like most about CisionOne is how much time it saves me. Instead of bouncing between different tools for monitoring, outreach, and reporting, it’s all in one place. That alone makes a big difference in day-to-day work.

I also really appreciate how easy it is to track coverage and pull reports. When you need to quickly show results to a client or your team, the dashboards make it simple and clear. And the media database is solid - it makes finding the right journalists feel less overwhelming.

Overall, it just makes PR work feel more organized and manageable. Review collected by and hosted on G2.com.

If I’m being honest, there are a few things that can be frustrating about CisionOne.

Sometimes the platform can feel a bit overwhelming, especially for new users. There are so many features and filters that it can take time to learn where everything is and how to get the most out of it. The interface isn’t always as intuitive as it could be.

Search results can also require a lot of refining. If your keywords aren’t set up just right, you can end up with irrelevant mentions and spend extra time cleaning things up.

And while the reporting tools are helpful, customizing reports exactly the way you want can sometimes feel limited or a bit clunky.

Overall, it’s a powerful tool - but there’s definitely a learning curve, and it could be smoother in terms of usability and precision. Review collected by and hosted on G2.com.

I use CisionOne daily to manage and organize large volumes of media content. I find its tagging and search functionality extremely helpful, as it allows me to track how many tags I’ve applied, locate specific content quickly, and generate detailed reports. I also appreciated the ease of the initial setup, which made onboarding simple.

CisionOne provides a streamlined and efficient platform for tracking media coverage and managing communications. Its intuitive interface and robust search capabilities make monitoring and analyzing content much easier, helping me stay organized and informed.

Overall, it is a highly intuitive and efficient tool that supports my work in content tracking and analytics. Review collected by and hosted on G2.com.

Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and which also makes it difficult to maintain consistent tagging across similar content. It would be beneficial if the platform offered a way to merge these articles so that tags could be applied consistently, improving workflow efficiency. Review collected by and hosted on G2.com.

I find the customer service from our customer success team great. They are a wonderful team to work with. I also enjoy how easy tagging content is in the platform, and organizing searches is really straightforward, making it easy to stay organized. The searches they create are helpful, and our customer success team is great at editing those searches as needed. All these features speed up the workflow of press coverage monitoring. Review collected by and hosted on G2.com.

The newsletter template and deployment in CisionOne are not versatile enough for my needs. I want my newsletter to have a specific format, but CisionOne is not able to accommodate that. It would be great if there was an option to upload a template into the platform that could be used instead of relying on what is provided. Review collected by and hosted on G2.com.

I love the integrated nature of the CisionOne platform and the ease at which you can jump from one element to the other within the tool. It's mostly that many of the people I work with are not of the technical type, and the platform allows an intuitive nature from a user to take over. The controls and systems rarely need a deep dive explanation, which is a HUGE relief for me. The platform provides a unified front for media and social efforts, allowing brand managers to post their elements and enabling me to approve them before release. I also appreciate the robust media tool that CisionOne offers compared to other platforms. The initial setup of CisionOne was very easy, with no issues other than the expected elements of getting accounts set up or having systems acknowledge email domains. Review collected by and hosted on G2.com.

The only complaint I have is the system is a bit slow in responding when launched from an alert email. Review collected by and hosted on G2.com.

I like how CisionOne allows the customization of the reports we create. This makes our daily work more effective, especially when making specific measurements that we need. Creating and adjusting the reports according to the needs of our routine is what I appreciate the most. Review collected by and hosted on G2.com.

I think that when the platform underwent this upgrade, some things that were very good in the Legacy platform were lost. Like the possibility of more different graphs and an easier way to handle Boolean searches. I feel that sometimes we need to have a very deep knowledge, and we end up relying a lot on our focal point. Moreover, the initial setup was not easy because you still don't have a great expertise in our region, which makes it a bit difficult because of the languages. The platform development team doesn't always listen to all the feedback. Review collected by and hosted on G2.com.

I use CisionOne for daily monitoring of media mentions, media outreach like press releases, and reporting tools that share the impact of my work. I like the new interface of CisionOne since I used the original Cision and find the new interface to be very user-friendly. I really appreciate the live monitoring feature and the 'list' feature. I also appreciate the function of seeing how many contacts opened or interacted with my press release. The initial setup, especially with the help of our Cision representative, was quite easy. I really like the ability to build lists that utilize the AI-suggested contacts similar to the ones I'm adding when creating the list. Review collected by and hosted on G2.com.

The listening function still picks up mentions that aren't from my area or organization, that I have to manually remove to ensure accuracy. Review collected by and hosted on G2.com.

I like that you can integrate CisionOne with Slack and have the updates come through on Slack. It's just a time saver because I've created a workflow, so the updates come through on Slack and then it's linked to a Google Sheet which automatically updates when I start a workflow. Review collected by and hosted on G2.com.

It doesn't always update Slack, sometimes articles or syndications dont appear. So I do manually go in and check the website as well. I don't know how to niche down our search because we get a lot of coverage come through for our client, Moth, but it will be articles about festivals in America and things like that. Review collected by and hosted on G2.com.

I value the sending function, the outreach feature. It allows me to blast out a bunch of emails and hit a bunch of reporters at once. Review collected by and hosted on G2.com.

The user interface is terrible. Customer service can be challenging. The journalist database is full of garbage contacts and includes publications that have nothing to do with what we're looking for. It doesn't have very good contacts for journalists we actually care about. Searching the database is like something out of the early 2000s. The initial setup was incredibly difficult, characterized by terrible customer service issues that took months of work to get right. It was basically a textbook case for a disastrous rollout of a new product. The mobile product is not full-featured enough, either. Review collected by and hosted on G2.com.