CisionOne Reviews & Product Details

I like the mention streams and find the daily alerts very helpful. It monitors data across various platforms and provides detailed insights. The weekly reports look good and aid the client in having better oversight of their brand. I find the media outreach and journalist database helpful as a PR expert, though it's not always up-to-date. The customer service support has been good in my experience, and I like that I can see all mention streams across my entire team. Additionally, the graphs and data overview page is really useful. The mention streams are great. Review collected by and hosted on G2.com.

The contacts aren't always up to date, which I've frequently run into. It completely misses coverage a lot of the time, and I don't like that the links generated are preceded with Cision, as they don't export to Coverage Book well that way. Review collected by and hosted on G2.com.

I find the outreach function the most appealing feature as I'm able to identify journalists across multiple countries with ease. We work in a niche sector and Cision has been by the far the best in terms of seeking out specialist publications and media outlets.

I particularly like being able to identify journalists that are talking about a key subject and using this to target new opportunities. Review collected by and hosted on G2.com.

I sometimes find it difficult to capture all of the coverage and/or filter out irrelevant coverage in the monitoring function. Social Listening has also been difficult to use and the only search I've managed to create involved assistance from the Cision team. This still doesn't really work and misses a lot of mentions.

Outreach searches can also be frustrating at times as some filters seem to cut out a lot more than expected and they can sometimes apply in new searches too. Appreciate that may be user error though! Review collected by and hosted on G2.com.

I really like the breadth of channels that CisionOne covers, as it’s rare that coverage isn’t picked up, even in niche outlets. The reporting functions are also great, allowing us to offer a comprehensive picture of our media ROI to clients. I appreciate the way we can combine instant insights with mention reports to evaluate coverage. The instant insights help us quantify the value of our coverage with metrics like Reach, AVE, and SoV and show the quality of coverage through a list of top outlets and journalists. Additionally, the benchmarking feature is useful for demonstrating month-to-month improvements. Review collected by and hosted on G2.com.

The way mention streams are structured can make it difficult to compare between clients. Also, the customer service hasn't been great since being transferred to an account manager. He's taken days to reply and hasn't been particularly helpful. Review collected by and hosted on G2.com.

I like how quickly CisionOne lets me build a list and send emails directly through the platform, which is really convenient. The initial setup was also very easy, and it made getting started with the software feel straightforward. I also don't run into too many glitches which is nice compared to other platforms that we've tried. Review collected by and hosted on G2.com.

I really don’t like how difficult it is to remove people from a list in the CisionOne system compared to the legacy system. On top of that, trying to see who opened an email and read it, and then build or use a list from that information, is not as straight forward. There are a few major differences in the Legacy Platform vs. Cision One, but honestly, it's relatively easy to use and there aren't very many good / comparable options out there. Review collected by and hosted on G2.com.

All information on the system is presented in a visually engaging, comprehensive way, from clippings to data insights. This means pulling reports and coverage updates is admin-light - I can get what I need, when I need it, and quickly.

Having taken on the outreach element of PR in-house fairly recently, Cision made this process a lot less stressful during a time when I had taken on a lot more responsibility. I particularly love the new feature of suggested journalists to add to media lists, saving you the trouble of having to find them yourself.

I also find the support at Cision fantastic - in particular our account manager, who is always quick to come back to us on any queries we may have, and update us on the latest software enhancements. Review collected by and hosted on G2.com.

I find it quite difficult to understand the Boolean search aspect of the system. This is more likely user error, but I do feel as if you have to be fairly proficient in code to understand this concept and create search queries for coverage that are more niche/specific.

For example - it would be beneficial if I had a quick, easy way to pull out how much share of voice our business had for key terms, such as remortgage, first time buyer, etc, that I could present to senior stakeholders. I have tried unsuccessfully to do this several times myself, and I have still yet to get this right. If there is a quick fix to do this, please let me know! Review collected by and hosted on G2.com.

I use CisionOne for client media monitoring and reporting after a PR push. It generally gives me all-in-one access to media hits I garner on behalf of clients, as well as metrics to demonstrate the value we add through PR tactics. I find it generally user-friendly and it's easy to find what I need. The dashboard creation is easy and allows me to come up with data to share. Being able to easily compile reports through the dashboard for clients makes my job quicker and keeps that info at my fingertips. The initial setup was quite simple, and CisionOne's team did a great job helping us get set up. Review collected by and hosted on G2.com.

Cision seems to struggle with some Canadian media hits. It's been inconsistent with smaller publications but occasionally larger ones like CTV. These should be easily picked up by media monitoring. Review collected by and hosted on G2.com.

I really appreciate the ability to tag mentions, delete mentions that don't apply to us from our stream, and run dated searches by mentions, tags, and more. I also really appreciate the ability to send media releases and pitches inside Cision One and receive data on open rates. I really enjoy the media database and the ability to look up potential media contacts to reach out to. Overall the package works well. Review collected by and hosted on G2.com.

One frustration point for me is that part of our organization's name is very common and often filters in other news that I have to manually remove. It would be nice to be able to further filter our searches without risking the loss of actual news coverage. i also wish everything permanently archived, such as news videos that were segments on our organization without having to go in and clip and save them and that our media mentions remained years later, even if the links are no longer valid. Review collected by and hosted on G2.com.

I like that with CisionOne, we can get as granular or as big picture as we want, thanks to the customization. I appreciate the use of booleans which allows us to create custom regions to see who is mentioning us and where. Setting up CisionOne for social mentions was fairly easy for us, even though we deal with a large number of separate entities. Review collected by and hosted on G2.com.

The booleans are kind of clunky, it'd be better to have a more streamlined customization process. Also, shared streams are great but we wish we could have shared spaces (like Google Drive folders). It was difficult to input large quantities of mentions because we have 300 separate entities. Review collected by and hosted on G2.com.

I really like the instant insights feature in CisionOne. I use it to pull quick insights like AVE and reach to add to my media reports. The initial setup was pretty easy, especially with the help of our account lead, and having prior experience with Cision was beneficial. Review collected by and hosted on G2.com.

Sometimes I find the AVE is not accurate! I get like $6 or $32 AVE for a media hit I know is worth more. I can't, because Cision always tells me that their AVE is pulled from a third party and there is nothing they can do. Review collected by and hosted on G2.com.

I like the amount of information available when you export a list. I also like that you can organize your workspace and customize visibility among team members. This helps our team ensure we're not reaching out to the same person more than once unless we intend to, and it makes sharing successful leads with each other easy. Review collected by and hosted on G2.com.

I don't like the recent updates where you have to click into a reporter's profile to find basic information such as when they last published an article. Review collected by and hosted on G2.com.