CisionOne Reviews & Product Details

I really like the instant insights dashboard and the instant insights or launch pad feature for a daily snapshot view. I also appreciate the daily emails and the weekly summary emails. The integration with our website is really helpful as it allows us to track how much coverage impacts our website visits and attention. The account team is really responsive and able to help, particularly in setting new search queries and correcting any errors. CisionOne successfully tracks global mentions and covers a broad range of media including TV and radio, unlike the previous platforms we used. Review collected by and hosted on G2.com.

I think there's quite a few errors, particularly with broad coverage like TV and radio. It really struggles to pick up various things sometimes, which makes reporting have quite a lot of discrepancy. If we know we're on television and it doesn't appear in CisionOne, it's usually because the AI hasn't picked up the correct naming or branding, which makes it a little bit difficult and slightly annoying. The manual adding of coverage could be improved as it's tricky to update. The new format of the insights dashboards is harder to use compared to what we had before. It might make my job easier if we could revert back to the old format. Also, the inability to store broadcast and radio clips and download them is difficult because we'd like to be able to keep these on file. Review collected by and hosted on G2.com.

I use CisionOne the most for monitoring media and reports. It helps me create monthly insight reports in minutes, which used to take hours. It's easy to navigate and see media hits for our business school. The instant insight reports are pulled together online or into a PDF for quick sharing. They help me gather data, from coverage by media type to top articles. This helps me know what worked and what didn't, and improve next time. Plus, it's helpful information to share with leadership. I also don't remember any issues with the initial setup, so I consider it easy. Review collected by and hosted on G2.com.

In the instant insight reports, my logo doesn't show up. Instead, it's an image icon with "logo." I wish the date information in the reports were in U.S. format. Review collected by and hosted on G2.com.

As a Marketing Communications Manager, I appreciate how CisionOne consolidates all the tools I need for media outreach and monitoring in one convenient platform. It simplifies the process of finding the right journalists, provides reliable and current contact details, allows me to track coverage across various formats, and enables me to measure engagement—all from a single dashboard. This not only saves time but also helps build stronger relationships with the media and supports the creation of more relevant, data-driven pitches. Review collected by and hosted on G2.com.

Sometimes, the platform feels somewhat sluggish or lacks intuitive functionality, especially when searching for or exporting lists. Additionally, updates about journalists do not always reflect recent changes at their outlets immediately. Enhancing the freshness of the data and making list management more straightforward would significantly improve the overall experience. Review collected by and hosted on G2.com.

I like using CisionOne for Instant Insights, which lets me rank and organize allotted media coverage over specific time periods. It helps me quickly view media coverage of my organization, and it's very useful for comparing metrics and examining the volume of media mentions. Review collected by and hosted on G2.com.

I think it's very disappointing that Instant Insights only allows the top 50 media mentions to be ranked under top articles - it should be more to help sufficiently capture an organization's coverage for extended periods of time. There should be more transparency for why certain journalists/media contacts are missing from the database. Please provide reasons for missing contact information, and please update emails to ensure that planned outreach isn't wasted. Review collected by and hosted on G2.com.

I appreciate that Cision provides a one-stop shop for all aspects of online brand presence and press. You can connect with reporters, get real-time alerts for tracked keywords, track your press release performance, and merge with PR Newswire so you can amplify your press releases on that platform as well. Review collected by and hosted on G2.com.

Their reporting is somewhat limited because you can't track endless media streams in one report. So if you're a large company, you can't see an all-in-one dashboard with your content Review collected by and hosted on G2.com.

{"I love how the search functionality is incredibly useful, making it easier to find reporter contact information and recent articles they've written.","I appreciate that it solves the issue of reaching reporters through email or phone, and helps identify reporters I'm unfamiliar with.","I find the setup process simple. It was easy once I adapted to the new way of searching for reporter information.","I like that CisionOne is pretty reliable and accurate most of the time, it gives me confidence in its performance.","I enjoy the fact that Cision was always my go-to media database, being a PR industry standard."} Review collected by and hosted on G2.com.

I find it challenging that there is no way to provide some information for reporters who have opted out. I wish there were more accessibility options in some instances to access reporter information, if possible. Review collected by and hosted on G2.com.

I love that it has a clean, easy-to-read interface that is easy to use to create simple search queries based on a topic, media outlet or name of a journalist. I also really love the ability to create and save lists within the platform. Review collected by and hosted on G2.com.

It is a bit of a learning curve to figure out how to work this version compared to previous iterations. It can also be challenging to narrow down searches for some topics. There are some filtering options available, but they aren't as intuitive or as helpful as they could be. The in-app email distributions are also interesting. I like the concept, but the execution needs some tweaking.

I also am not a huge fan of the email automation within CisionOne. When journalists receive the emails, it is painfully obvious it is coming from an automated system and it's impossible to get rid of the "via CisionOne" in the sender line. We much prefer using HubSpot for our automated outreach. Review collected by and hosted on G2.com.

I appreciate the robust reporting capabilities of CisionOne, as it creates detailed and comprehensive reports. I have always liked this feature since using the old Cision platform. The quality of daily reports is a standout aspect for me. Review collected by and hosted on G2.com.

The transition from the old Cision platform to CisionOne was difficult, and a lot of reporting data was lost during the process. This was frustrating, as it was not a smooth transition. The newsletter feature has issues with pulling in results that are inaccurate and do not match what was previously obtained with the old platform. The design of the daily reports is hard to read, and they tend to include a lot of small, inauthentic media coverage from smaller sites. This happens despite having set up a Boolean search. The reports need to be more accurately curated to pull only from authentic media sources. Currently, there are ongoing issues with the account that have not been fully resolved, which impacts the likelihood of recommending CisionOne to others. Review collected by and hosted on G2.com.

The measurement capabilities with CisionOne are robust - there are a lot of different widgets, ways to analyze media activity and more. It's a very comprehensive tool. Review collected by and hosted on G2.com.

Unfortunately, since Cision upgraded to CisionOne, we've been increasingly unhappy with the solution. While it's quite robust in terms of capabilities, the UX is overly complicated and difficult to navigate. The way Cision is now pulling in results has also declined - it often misses coverage and/or can't pull accurate metrics. For the past three quarters, when it's come time to pull reports, our dashboards have broken or been deleted due to technical errors, forcing us to start from scratch.

The database has also declined substantially. More often than not, when we search for reporters, they aren't in the system.

I've been a TrendKite / Cision user my whole career, but unfortunately, their "upgrade" to CisionOne has created some serious issues that will force us to look elsewhere. Review collected by and hosted on G2.com.

The reports work much faster/better than the old version and the automatic visualizations are a useful touch. Multiple tags work better than before, and recent (within the past few weeks) upgrades to text customization in media releases is a huge improvement. Review collected by and hosted on G2.com.

Shortly after the transition (Cision -->CisionOne) my team delt with some frustrating monthslong issues -- missed mentions, duplicate tags, report complications due to lack of backlogged tagged content transferred into the new platform. It seems as though the missed mentions improved with time, and duplicate tags were sorted with help from CisionOne after much back and forth.

I wish the layout of media mentions was more customizable and that the default view was not multiple streams. There are other features that would be hugely time-saving like de-duplicating contacts on slightly different media release sends at the same time (used often by location, for instance).

The CisionOne account management and customer support can be frazzled, with a confusing mixups and constant upgrade pitches rather than needed support. Quality of support and product is not aligned with cost, in my view. Review collected by and hosted on G2.com.