Absolutely love it! Not only are they great to work with, but we also love their product as well. Review collected by and hosted on G2.com.

Nothing. We love it! Honestly, it was great from our first call back in November to today. We started with chat and have now moved to implementing email as well. Review collected by and hosted on G2.com.

Assembled AI delivers a comprehensive AI platform that features a agent copilot product, automatic translations into many languages, a slackbot version for internal use, multiple AI agents with different content, and a customer-facing bot. I love the possibilities with their advanced API integrations, which allow the bot to perform various actions, as well as an API that lets us embed the bot directly into our own product. The team demonstrates a strong commitment to understanding and meeting customer needs, working closely with us throughout the bot development process. And with their assistance the bot has been super easy to learn and get out the door. They consistently address new challenges and offer creative solutions. Their responsiveness and support have been invaluable. I genuinely appreciate the vision they are pursuing; it's refreshing to collaborate with a team so engaged with us, especially considering the complexity of our support operations. Review collected by and hosted on G2.com.

I'm scraping the barrel here, but my only challenge with assembled is that we need to integrate to Zendesk, and there are some limitations needing to use the API Sunshine Conversations. Like knowing how long a wait time would be to get a live agent, or having more knowledge had this been a native product. Review collected by and hosted on G2.com.

They are always looking to push innovation, fine-tune and perfect existing features, and do so without haste. They excel especially in this regard by listening thoroughly to our feedback, fully understanding our needs and use cases, and allowing us and them to evolve and grow together. They offer a user-friendly product, an attentive support team, and a hungry product team. Review collected by and hosted on G2.com.

While they push new products and features out quickly, I don't always feel the initial explanation of how best to optimize them is as prioritized as I'd like them to be. I'd love to experience more virtual training on things! Review collected by and hosted on G2.com.

Throughout both the implementation phase and ongoing management, I have appreciated the styling and the internal review process for the AI agent. This has resulted in a more streamlined way to moderate responses generated by the co-pilot functionality. Review collected by and hosted on G2.com.

At times, we have noticed that Co-Pilot suggests responses using possessive language, like "I will assist" or "I will reach out for further assistance." We have made efforts to remove this type of language in order to make the responses less possessive and more suggestive. Review collected by and hosted on G2.com.

Assembled AI has replaced our previous provider and it has made a massive difference in the Customer's Experience as well as our Employee's experience. We've seen incredible results and significant resolution gains which has allowed our Support team to focus on the customers that need their attention. Assembled AI is conversational, easy to implement and update, and is an absolute game changer! Review collected by and hosted on G2.com.

Like all AI- it's important for you to review the responses if you are drafting them, and QA responses if it is customer facing to ensure the correct information is always being shared. Many of the times we noticed issues with this though it was due to a specific article still being present in our Help Center- which has resulted in us being a bit more attentive to our needed updates! Review collected by and hosted on G2.com.

Assembled has been a game-changer for us in customer support operations and has supercharged our VOC program. Their platform not only gives us the clarity we need to manage staffing and forecasting, but their AI product is pushing the boundaries of what’s possible in support automation.

What stands out most is their collaboration style. The Assembled team doesn’t just ship features—they listen, co-create, and iterate with us in real time. Whether it’s integrating their AI into all steps of our customer journey or working with me to troubleshoot and articulate technical problems and concepts that are too new to even frame - they’ve been true partners.

We’ve been able to test and deploy AI capabilities quickly without sacrificing accuracy or customer experience. The product feels like it’s evolving with our business, not ahead or behind it. It’s rare to find a vendor that’s this responsive, this thoughtful, and this committed to long-term value.

We've enabled Assemble's AI agents on our email, browser chat, and in-app chat channels. We are building out our Voice AI agents and after demoing other products -- Assembled really is ahead of their competition even in this emerging space.

Pros:

Deep partnership and willingness to customize solutions

AI that actually works in real-world, high-volume support settings

Strong integration with leading customer support technologies

Fast iteration and feature delivery Review collected by and hosted on G2.com.

As with any fast-evolving AI product, documentation sometimes lags behind the pace of innovation. However, their product team is highly responsive and will provide ample guidance. It's a trade off I will gladly take for quick delivery! Review collected by and hosted on G2.com.

Assembled AI has quickly become a reliable extension of our customer support team. We use their AI agent across all channels 24/7. Within 90 days, it contained and resolved the equivalent workload of a full-time employee while maintaining brand tone and accuracy. It integrates cleanly with Zendesk, automatically categorizing, summarizing, and drafting responses that sound natural. The visibility into decision-making and ease of iteration make it practical to scale and improve over time. The Assembled team from implementation to ongoing support has been highly collaborative and responsive, making implementation and tuning refreshingly smooth. Review collected by and hosted on G2.com.

The model still hesitates with nuanced, brand-specific cases and requires periodic human oversight to stay accurate and policy-compliant. Reporting on containment, confidence, and performance over time could be more self-serve and granular. Additionally, their custom API tooling doesn’t yet support OAuth, which limits some automation flexibility—but the team has been highly responsive to feedback and is already working toward a solution. None of these are blockers, but improving these areas would make scaling even easier. Review collected by and hosted on G2.com.

Assembled AI has truly become an integral part of our support team. Our initial goal was to enhance the onboarding process for new hires by minimising their reliance on key team members for repetitive questions. We were pleasantly surprised by how effective this solution turned out to be. After implementing Assembled AI, we noticed a significant improvement in the onboarding experience. New team members appeared more satisfied and engaged, and the time needed to get them up to speed decreased noticeably.

Assembled AI is straightforward to use and delivers answers to complex questions in a user-friendly format. The integration features allow our team to easily review and resolve support requests and provide customers with a consistent experience.

The team at Assembled have been amazing throughout the whole process. We have had the opportunity to regularly share our team's feedback and see it turned into improvements. Assembled is a great partner, and I couldn't recommend them any higher. Review collected by and hosted on G2.com.

Honestly, there isn't anything I would change. Assembled AI delivers exactly what it promises and does so exceptionally well. Review collected by and hosted on G2.com.

Assembled AI products have truly made a significant impact on my organisation, delivering clear and tangible benefits. We rely on these products daily for a variety of tasks, and the number of features that make a real difference for us continues to expand. This ongoing improvement reflects the dedication of the Assembled team, who offer outstanding implementation support by promptly addressing any issues and working closely with us to prioritise the product roadmap. Review collected by and hosted on G2.com.

I love the products and look forward to seeing it's growth - there isn't anything I dislike! I look forward to seeing Assembled grow with my organisation as well, such as deeper product insights into performance, and even more out-of-the-box integration capabilities as general AI and LLM capabilities continue to advance. Review collected by and hosted on G2.com.

By effectively resolving customer issues on its own, Assembled AI significantly decreases the reliance on live agents, leading to faster response times and improved customer satisfaction. This automation not only enhances operational efficiency but also allows your support team to focus on more complex and high-priority cases, ultimately driving better service quality and reducing overall support costs. Review collected by and hosted on G2.com.

There are certain use cases where Assembled AI can only handle the initial interaction. If it is unable to resolve the customer’s issue and the case needs to be escalated to a different system or a live agent, it cannot complete the entire service cycle on its own. This limitation highlights the importance of seamless integration with other support channels to ensure a smooth and efficient customer experience throughout the entire resolution process. Review collected by and hosted on G2.com.