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Best AI Customer Support Agents Software for Small Business

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall AI Customer Support Agents category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business AI Customer Support Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business AI Customer Support Agents category.

In addition to qualifying for inclusion in the AI Customer Support Agents Software category, to qualify for inclusion in the Small Business AI Customer Support Agents Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Small Business AI Customer Support Agents Available

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    G2 Score
Fin by Intercom
(3,691)4.5 out of 5
Optimized for quick response
9th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
    • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
    • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
  • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
  • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
View All Pros and Cons
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Jotform AI Agents
(390)4.4 out of 5
12th Easiest To Use in AI Customer Support Agents software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
    • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
    • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jotform AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    170
    Artificial Intelligence
    115
    Easy Setup
    100
    Time-saving
    99
    Helpful
    98
    Cons
    AI Limitations
    76
    Limited AI Capabilities
    47
    Limited Features
    42
    Learning Curve
    39
    Inadequate AI Features
    38
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    867 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 64% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
  • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
  • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
Jotform AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
170
Artificial Intelligence
115
Easy Setup
100
Time-saving
99
Helpful
98
Cons
AI Limitations
76
Limited AI Capabilities
47
Limited Features
42
Learning Curve
39
Inadequate AI Features
38
View All Pros and Cons
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,523 Twitter followers
LinkedIn® Page
www.linkedin.com
867 employees on LinkedIn®

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Zendesk for Customer Service - AC
(6,665)4.3 out of 5
Optimized for quick response
4th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Zendesk for Customer Service - AC
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
    • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
    • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service - AC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    502
    Features
    377
    Customer Support
    277
    Helpful
    265
    Ticket Management
    242
    Cons
    Missing Features
    206
    Limited Features
    174
    Learning Curve
    164
    Limited Customization
    147
    Ticketing Issues
    130
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
  • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
  • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
Zendesk for Customer Service - AC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
502
Features
377
Customer Support
277
Helpful
265
Ticket Management
242
Cons
Missing Features
206
Limited Features
174
Learning Curve
164
Limited Customization
147
Ticketing Issues
130
View All Pros and Cons
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,173 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Tidio
(1,851)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in AI Customer Support Agents software
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
    • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
    • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Helpful
    188
    Chatbots
    168
    Easy Setup
    157
    Chat Features
    145
    Cons
    Expensive
    85
    Missing Features
    63
    Cost
    59
    Limited Features
    59
    Limited Customization
    52
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
  • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
  • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Helpful
188
Chatbots
168
Easy Setup
157
Chat Features
145
Cons
Expensive
85
Missing Features
63
Cost
59
Limited Features
59
Limited Customization
52
View All Pros and Cons
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,323 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Salesforce Agentforce
(834)4.3 out of 5
View top Consulting Services for Salesforce Agentforce
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

    Users
    • Salesforce Developer
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 37% Mid-Market
    • 31% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

Users
  • Salesforce Developer
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 37% Mid-Market
  • 31% Enterprise
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
JustCall
(2,338)4.3 out of 5
Optimized for quick response
7th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,313
    Features
    794
    Helpful
    649
    Call Management
    645
    Calling Features
    599
    Cons
    Call Issues
    726
    Call Functionality
    519
    Connection Issues
    411
    Poor Call Quality
    355
    Call Management
    329
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,313
Features
794
Helpful
649
Call Management
645
Calling Features
599
Cons
Call Issues
726
Call Functionality
519
Connection Issues
411
Poor Call Quality
355
Call Management
329
View All Pros and Cons
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Talkdesk
(2,500)4.4 out of 5
Optimized for quick response
10th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Call Management
    147
    Efficiency
    135
    Helpful
    128
    Features
    120
    Cons
    Call Issues
    100
    Technical Issues
    66
    Missing Features
    54
    Notification Issues
    54
    Connection Issues
    50
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Call Management
147
Efficiency
135
Helpful
128
Features
120
Cons
Call Issues
100
Technical Issues
66
Missing Features
54
Notification Issues
54
Connection Issues
50
View All Pros and Cons
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,990 Twitter followers
LinkedIn® Page
www.linkedin.com
1,346 employees on LinkedIn®
Evly
(30)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Evly is an AI assistant designed to enhance your customer service, built by support veterans who understand what actually works. Unlike other AI, Evly actually gets your business, seamlessly integrati

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Evly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Automation
    14
    Customer Satisfaction
    12
    Connectivity
    6
    Tracking
    6
    Cons
    Dashboard Issues
    3
    Difficult Setup
    3
    Steep Learning Curve
    2
    Understanding Issues
    2
    Difficult Implementation
    1
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EverHelp
    Year Founded
    2021
    HQ Location
    Warsaw, PL
    LinkedIn® Page
    www.linkedin.com
    245 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Evly is an AI assistant designed to enhance your customer service, built by support veterans who understand what actually works. Unlike other AI, Evly actually gets your business, seamlessly integrati

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 13% Mid-Market
Evly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Automation
14
Customer Satisfaction
12
Connectivity
6
Tracking
6
Cons
Dashboard Issues
3
Difficult Setup
3
Steep Learning Curve
2
Understanding Issues
2
Difficult Implementation
1
View All Pros and Cons
Seller Details
Seller
EverHelp
Year Founded
2021
HQ Location
Warsaw, PL
LinkedIn® Page
www.linkedin.com
245 employees on LinkedIn®
LivePerson
(198)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is a conversation management platform that uses AI to facilitate customer interactions across multiple channels such as live chats, SMS, and social media.
    • Reviewers appreciate the platform's robust AI capabilities, its ability to handle routine inquiries, and its integration with CRM and payment systems, which supports complex business needs and provides valuable insights into customer engagement and sentiment.
    • Reviewers mentioned that LivePerson can be complex to set up and personalize, especially for beginners, and that it can be expensive, particularly for small businesses, with some also noting occasional performance lags and delays in customer support response.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    27
    Helpful
    23
    Ease of Use
    21
    Artificial Intelligence
    15
    Customer Engagement
    13
    Cons
    Learning Curve
    15
    Expensive
    9
    Steep Learning Curve
    9
    Complexity
    8
    Inadequate Reporting
    8
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,885 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,258 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is a conversation management platform that uses AI to facilitate customer interactions across multiple channels such as live chats, SMS, and social media.
  • Reviewers appreciate the platform's robust AI capabilities, its ability to handle routine inquiries, and its integration with CRM and payment systems, which supports complex business needs and provides valuable insights into customer engagement and sentiment.
  • Reviewers mentioned that LivePerson can be complex to set up and personalize, especially for beginners, and that it can be expensive, particularly for small businesses, with some also noting occasional performance lags and delays in customer support response.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
27
Helpful
23
Ease of Use
21
Artificial Intelligence
15
Customer Engagement
13
Cons
Learning Curve
15
Expensive
9
Steep Learning Curve
9
Complexity
8
Inadequate Reporting
8
View All Pros and Cons
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,885 Twitter followers
LinkedIn® Page
www.linkedin.com
1,258 employees on LinkedIn®
ServiceNow AI Agents
(70)4.3 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow AI Agents autonomously take action and proactively solve challenges in IT, customer service, HR, app development, and beyond, driving exponential productivity. They learn, reason, collabora

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 34% Enterprise
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    21
    Ease of Use
    14
    Messaging Automation
    11
    Easy Integrations
    10
    Helpful
    8
    Cons
    Inaccuracy
    9
    Complex Configuration
    7
    Limited AI
    7
    Poor Understanding
    7
    Learning Curve
    6
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    52,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow AI Agents autonomously take action and proactively solve challenges in IT, customer service, HR, app development, and beyond, driving exponential productivity. They learn, reason, collabora

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 34% Enterprise
  • 34% Small-Business
ServiceNow AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
21
Ease of Use
14
Messaging Automation
11
Easy Integrations
10
Helpful
8
Cons
Inaccuracy
9
Complex Configuration
7
Limited AI
7
Poor Understanding
7
Learning Curve
6
View All Pros and Cons
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
52,998 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
Gladly
(1,084)4.7 out of 5
Optimized for quick response
1st Easiest To Use in AI Customer Support Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 61% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    134
    Features
    127
    Efficiency
    105
    Customer Support
    78
    Cons
    Missing Features
    41
    Complexity
    33
    Learning Curve
    32
    Call Issues
    31
    Limited Features
    31
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 61% Mid-Market
  • 22% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
134
Features
127
Efficiency
105
Customer Support
78
Cons
Missing Features
41
Complexity
33
Learning Curve
32
Call Issues
31
Limited Features
31
View All Pros and Cons
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,113 Twitter followers
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
Twixor
(86)4.9 out of 5
13th Easiest To Use in AI Customer Support Agents software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Twixor is a platform that enables enterprises to interact with customers across multiple platforms in a unified way, simplifies complex workflows, and automates tasks through low code journeys.
    • Users frequently mention Twixor's ability to simplify complex workflows, its user-friendly interface, its ability to connect smoothly with CRM's, ERP's payment gateway and internal system, and its easy low-code builder that makes creating automated chat journeys fast and simple.
    • Users reported that the interface can feel a bit slow or less intuitive when handling more complex tasks, the user interface can be a bit crowded, it takes a fair amount of onboarding training before non-technical people can use it effectively, and it can slow down during very high usage.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Features
    42
    Automation
    34
    Efficiency
    30
    Artificial Intelligence
    28
    Cons
    Learning Curve
    26
    Steep Learning Curve
    15
    Difficult Learning
    14
    Limited Customization
    13
    Integration Issues
    9
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Twixor is a platform that enables enterprises to interact with customers across multiple platforms in a unified way, simplifies complex workflows, and automates tasks through low code journeys.
  • Users frequently mention Twixor's ability to simplify complex workflows, its user-friendly interface, its ability to connect smoothly with CRM's, ERP's payment gateway and internal system, and its easy low-code builder that makes creating automated chat journeys fast and simple.
  • Users reported that the interface can feel a bit slow or less intuitive when handling more complex tasks, the user interface can be a bit crowded, it takes a fair amount of onboarding training before non-technical people can use it effectively, and it can slow down during very high usage.
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Features
42
Automation
34
Efficiency
30
Artificial Intelligence
28
Cons
Learning Curve
26
Steep Learning Curve
15
Difficult Learning
14
Limited Customization
13
Integration Issues
9
View All Pros and Cons
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Retell AI
(783)4.8 out of 5
5th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Retell AI
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Entry Level Price:$0.07
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 6% Small-Business
    • 1% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Retell AI is a platform for creating and managing voice AI agents that facilitate automated customer interactions.
    • Reviewers frequently mention the natural and human-like quality of the voice agents, the platform's ease of use, its customization capabilities, and its cost-effectiveness compared to other platforms.
    • Reviewers mentioned issues with saving custom function names, limited voice options for international companies, difficulties in troubleshooting and testing voice agents, occasional latency issues, and challenges in integrating with other platforms like Twilio.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Retell AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    284
    User Interface
    88
    Helpful
    85
    Integrations
    71
    Easy Integrations
    63
    Cons
    Missing Features
    67
    Learning Curve
    46
    Limited Features
    44
    Expensive
    41
    Poor Understanding
    37
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Retell AI
    Company Website
    Year Founded
    2023
    HQ Location
    Palo Alto, US
    Twitter
    @retellai
    2,776 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 6% Small-Business
  • 1% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Retell AI is a platform for creating and managing voice AI agents that facilitate automated customer interactions.
  • Reviewers frequently mention the natural and human-like quality of the voice agents, the platform's ease of use, its customization capabilities, and its cost-effectiveness compared to other platforms.
  • Reviewers mentioned issues with saving custom function names, limited voice options for international companies, difficulties in troubleshooting and testing voice agents, occasional latency issues, and challenges in integrating with other platforms like Twilio.
Retell AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
284
User Interface
88
Helpful
85
Integrations
71
Easy Integrations
63
Cons
Missing Features
67
Learning Curve
46
Limited Features
44
Expensive
41
Poor Understanding
37
View All Pros and Cons
Seller Details
Seller
Retell AI
Company Website
Year Founded
2023
HQ Location
Palo Alto, US
Twitter
@retellai
2,776 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
Leaping AI
(22)4.9 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leaping AI creates voice agents for businesses with high call volumes (>100k calls a year). Our voice AI agents are human-like, handle complex workflows, and automate up to 70% of customer support

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 9% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leaping AI
    HQ Location
    San Francisco, California, United States
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leaping AI creates voice agents for businesses with high call volumes (>100k calls a year). Our voice AI agents are human-like, handle complex workflows, and automate up to 70% of customer support

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 9% Mid-Market
Seller Details
Seller
Leaping AI
HQ Location
San Francisco, California, United States
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Haptik
(167)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

    Users
    • Product Manager
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Haptik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Helpful
    29
    Features
    26
    Customer Support
    22
    Efficiency
    13
    Cons
    Missing Features
    11
    AI Limitations
    7
    Limited Features
    7
    Complexity
    6
    Delays
    6
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,012 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    303 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

Users
  • Product Manager
Industries
  • Insurance
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Haptik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Helpful
29
Features
26
Customer Support
22
Efficiency
13
Cons
Missing Features
11
AI Limitations
7
Limited Features
7
Complexity
6
Delays
6
View All Pros and Cons
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,012 Twitter followers
LinkedIn® Page
www.linkedin.com
303 employees on LinkedIn®
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