The Top 20 AI Customer Support Agents Software

Check out this list of the top AI Customer Support Agents Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

21%

Financial Services

12%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.1

8.4

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 9.2

8.6

Jotform AI Agents

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

30%

Insurance

27%

Information Technology and Services

21%

Marketing and Advertising

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.6

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.2

8.9

Salesforce Agentforce

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Consulting

25%

Financial Services

24%

Computer Software

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

8.6

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.1

8.3

Quality of Support

Average: 9.2

8.5

Ease of Admin

Average: 9.2

8.6

MessageMind

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

29%

Computer & Network Security

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

10.0

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.1

10.0

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 9.2

10.0

Zendesk for Customer Service

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

25%

Financial Services

21%

Consulting

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 9.2

9.0

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

50%

Consumer Services

20%

Apparel & Fashion

16%

Furniture

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.2

9.2

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

28%

Health, Wellness and Fitness

26%

Marketing and Advertising

24%

Consumer Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 9.2

8.7

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

38%

Telecommunications

24%

Consumer Services

19%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.2

9.1

Level AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

45%

Food & Beverages

22%

Printing

18%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 9.2

9.1

#10

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

45%

Financial Services

27%

Education Management

18%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.1

9.5

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 9.2

9.9

#11

Leaping AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

30%

Computer Software

30%

Primary/Secondary Education

20%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 9.2

9.5

#12

Featurebase

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

63%

Financial Services

13%

Food & Beverages

13%

Higher Education

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 9.2

9.4

#13

Yuma AI

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Apparel & Fashion

29%

E-Learning

14%

Government Administration

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

10.0

Ease of Admin

Average: 9.2

9.7

#14

Retell AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

31%

Real Estate

18%

Consulting

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.4

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

7.9

Ease of Admin

Average: 9.2

9.5

#15

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

27%

Computer & Network Security

18%

Program Development

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.1

9.7

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 9.2

9.2

#16

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Veterinary

57%

Construction

14%

Financial Services

14%

Automotive

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 9.2

9.2

#17

Decagon

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

30%

Computer Software

30%

Health, Wellness and Fitness

20%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.2

9.3

#18

Assembled AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Computer Software

33%

Consumer Goods

11%

Automotive

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.8

Ease of Admin

Average: 9.2

9.4

#19

Dust

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

27%

Hospital & Health Care

18%

Insurance

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.2

9.5

#20

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

26%

Banking

26%

Consumer Services

26%

Financial Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 9.2

9.1