The Top 20 AI Customer Support Agents Software

Check out this list of the top AI Customer Support Agents Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Fin by Intercom

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

21%

Consumer Services

12%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.1

8.4

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 9.2

8.6

Jotform AI Agents

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

29%

Insurance

27%

Information Technology and Services

22%

Marketing and Advertising

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.6

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.2

8.9

Salesforce Agentforce

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

32%

Consulting

27%

Financial Services

25%

Computer Software

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

8.5

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.1

8.2

Quality of Support

Average: 9.2

8.5

Ease of Admin

Average: 9.2

8.6

MessageMind

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

29%

Computer & Network Security

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

10.0

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.1

10.0

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 9.2

10.0

Zendesk for Customer Service - AC

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Computer Software

28%

Financial Services

22%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.1

8.7

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.2

9.0

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

50%

Consumer Services

20%

Apparel & Fashion

16%

Furniture

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.2

9.2

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

29%

Health, Wellness and Fitness

29%

Consumer Services

21%

Marketing and Advertising

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 9.2

8.6

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

38%

Telecommunications

24%

Consumer Services

19%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 9.2

9.3

Level AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

45%

Food & Beverages

22%

Printing

18%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

8.8

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 9.2

9.1

#10

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

45%

Financial Services

27%

Information Technology and Services

18%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.1

9.5

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 9.2

9.9

#11

Leaping AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

30%

Computer Software

30%

Primary/Secondary Education

20%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.2

9.5

#12

Retell AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

31%

Real Estate

18%

Consulting

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.5

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

7.9

Ease of Admin

Average: 9.2

9.5

#13

Yuma AI

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Apparel & Fashion

29%

E-Learning

14%

Government Administration

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 9.2

9.7

#14

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

30%

Program Development

20%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.1

9.7

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 9.2

9.2

#15

Decagon

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

30%

Computer Software

30%

Health, Wellness and Fitness

20%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.2

9.3

#16

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Veterinary

57%

Automotive

14%

Construction

14%

Financial Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.2

9.4

#17

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Telecommunications

26%

Consumer Services

22%

Marketing and Advertising

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 9.2

8.9

#18

Assembled AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Computer Software

33%

Consumer Goods

11%

Automotive

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.2

9.8

Ease of Admin

Average: 9.2

9.4

#19

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

27%

Banking

27%

Financial Services

23%

Information Technology and Services

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 9.2

9.1

#20

Dust

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

27%

Hospital & Health Care

18%

Insurance

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.2

9.7

Ease of Admin

Average: 9.2

9.5