# Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,585 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users appreciate the **ease of use** with Aircall, enabling seamless communication and reliable operations without issues. (228 reviews) - Users value the **easy integration** of Aircall with CRM and helpdesk tools, enhancing their communication efficiency. (91 reviews) - Users find Aircall to be **reliable and user-friendly** , greatly enhancing their customer support experience and workflow efficiency. (90 reviews) - Users praise Aircall for being **intuitive** , simplifying setup, call routing, and CRM integrations for everyone. (89 reviews) - Users appreciate the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking for better efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users experience **connection issues** with Aircall, including varying call quality and frequent disconnections impacting usability. (62 reviews) - Users face **call issues** with Aircall, including uneven distribution, connection problems, and delays in receiving incoming calls. (49 reviews) - Users face **dialer issues** with call rotation, delayed notifications, and problematic call handling that hinder productivity. (44 reviews) - Users find **missing features** in Aircall, particularly in text handling, voicemail extensions, and MMS support. (37 reviews) - Users find the **slow loading** of Aircall frustrating, especially when syncing call logs and app responsiveness lag. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Aircall: User-Friendly UI, Handy Features, and Great Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Aircall?** I love everything about Aircall. UI, Integrations and it is very user friendly . The features are very handy as well **What do you dislike about Aircall?** There is no downside using it. Everything is good about it **What problems is Aircall solving and how is that benefiting you?** The record voicemail button and the ability to set up your own voicemail. Having the text message button is very handy as well **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We love hearing that Aircall's UI, integrations, and features are working so well for you. If you ever have any questions or need assistance, please don't hesitate to reach out. We're always happy to help. Thanks again! Best, Aircall Marketing Team ### 2. AI Transcription and Call History Recording That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Niño D. | Guest Service Expert | Call SME, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Aircall?** -the AI transcription -it gives you options to use the web or app version -call history recording is very useful **What do you dislike about Aircall?** -When a call comes in, you can accidentally click on the lower right of the screen since there's no option to stop that pop up **What problems is Aircall solving and how is that benefiting you?** -We switched to aircall since according to my manager, our previous software that we use for calls is really costly. Aircall is cheaper and has a lot more features **Official Response from Oona Pecson:** > Hi Niño, Thank you for taking the time to leave a review! It’s great to know the switch to Aircall is saving costs while unlocking more features. That’s exactly the kind of value we aim to provide. We also really appreciate your flagging the lower-right incoming call pop-up. Thanks for calling that out. If you share a few details with our support team (see the link below), they will troubleshoot and assist you. If you ever have questions or need a hand, don’t hesitate to reach out. We’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team https://support.aircall.io/en-gb ### 3. Easy-to-Review Performance with Strong AI Scorecards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Aircall?** The possibility of having tons of different numbers, AI implementation. I love also how the performance is easy to review the app is easy to understand **What do you dislike about Aircall?** Sometimes reports might be a bit cancelling, in order to find the right agent and listen to the call you need to do different steps. love how AI is implemented with score cards **What problems is Aircall solving and how is that benefiting you?** N/A **Official Response from Oona Pecson:** > Hi there, Thank you so much for your review! It's great to hear that Aircall's features, such as AI-powered scorecards and easy-to-review performance features, are helping your team. We also appreciate your note on reports requiring several steps to find the right agent and call. Please feel free to reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can help you out if you have any specific questions or concerns about this issue. If you have any other questions, please don't hesitate to reach out. Thanks again for the feedback! Best, Aircall Marketing Team ### 4. A simple and effective phone solution for teams **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn K. | Chargé de Clientèle, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Aircall?** What I appreciate most about Aircall is its great ease of use right from the first time you use it. The interface is clear, intuitive, and implementation is quick, even for teams without advanced technical skills. The integrations with other tools (CRM, helpdesk, etc.) are seamless and provide a real time-saving benefit on a daily basis. The software is very reliable, and being able to use it on both computer and mobile offers real flexibility. **What do you dislike about Aircall?** The point that could be improved sometimes concerns the stability of calls depending on the internet connection: there are occasional small interruptions or latency, although this remains rare. Additionally, some advanced features could be a bit more customizable to suit all use cases. Finally, the price may seem a bit high for small teams, especially if they do not use all the offered integrations. **What problems is Aircall solving and how is that benefiting you?** Aircall helps us centralize all our incoming and outgoing calls on a single platform, which avoids dispersion between different tools or phone lines. Thanks to integrations with our CRM and support tools, each call is automatically linked to the right contact, saving a lot of time and improving customer follow-up. This also reduces human errors and allows the team to have better visibility on the history of exchanges. Finally, being able to work from anywhere, without relying on a fixed station, is a real asset for flexibility and continuity of service. ### 5. Great Business Phone System – Reliable & Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Angelica Elise A. | Hot Water System Product and Rebate Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Aircall?** We've been using Aircall for our business communications, and the experience has been excellent. The interface is clean and user-friendly, the call quality is consistently clear, and integration with our CRM has streamlined our workflow significantly. The ability to manage calls across multiple team members and devices is a big plus, and the support team has been responsive whenever we've had questions or needed assistance. Highly recommended for businesses looking for a reliable VoIP phone system with powerful features and great customer support. **What do you dislike about Aircall?** None that I cant think of overall super helpful **What problems is Aircall solving and how is that benefiting you?** Remote Team Collaboration: As our team works in different locations, we needed a cloud-based phone system. Aircall allows everyone to make and receive calls from anywhere using the desktop or mobile app — no more being tied to a physical office phone. **Official Response from Diana Bugai:** > Hi Angelica Elise, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s user-friendly interface, call fluency, and integrations. It’s also wonderful to know that our Customer Support team has been able to assist when needed. High-quality customer service is a big priority for us. Thanks again for recommending Aircall — we truly appreciate your feedback! ### 6. Effortless Setup, Integrated Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Gary C. **Reviewed Date:** November 01, 2025 **What do you like best about Aircall?** I find Aircall to be incredibly easy and straightforward to set up, integrating seamlessly with my Gmail account right from the moment I signed in. The integration process was smooth and intuitive, allowing me to apply noise-canceling features immediately, enhancing my communication experience from the get-go. I value the ability to make both outbound and inbound calls, and the chat functionality that it offers is equally beneficial. Additionally, the Text feature is particularly useful for my needs, as it handles messaging efficiently. I also appreciate the Tags and Notes feature, which is extremely effective for my work because it allows me to view profiles and necessary notes effortlessly. The call system and chat system are both robust and comprehensive, covering all bases in communication. Overall, everything about Aircall, from its setup to its core functionalities, makes it a tool I am very satisfied with, evidenced by my high recommendation score of 10 out of 10. **What do you dislike about Aircall?** N/A **What problems is Aircall solving and how is that benefiting you?** I find Aircall solves communication needs by enabling calling and texting. It’s easy to set up with Gmail integration and noise canceling, and I leverage features like Tags and Notes to manage client interactions effectively. ### 7. Bait and Switch – Proceed with Caution **Rating:** 0.0/5.0 stars **Reviewed by:** Carlos E. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2025 **What do you like best about Aircall?** The interface during the trial looked clean and easy to use, and the promise of a built-in power dialer seemed like a great solution. At first glance, it looked like an all-in-one calling platform that could save time and streamline outbound calling. **What do you dislike about Aircall?** The biggest issue is misleading pricing and features. The basic plan does not include the power dialer, and to access it you’re forced into a 3-seat minimum plan that costs almost $250/month after taxes. Customer support is very difficult to reach, refund requests are refused, and billing practices feel unfair — including charges after cancellation and unexplained add-ons. It feels more like a bait-and-switch than a reliable service. **What problems is Aircall solving and how is that benefiting you?** Honestly, Aircall did not solve any problems for me. I signed up specifically for the power dialer feature, but since the basic plan does not include it, the product became unusable without paying for an expensive upgrade. Instead of solving my calling and efficiency needs, it created more frustration with unexpected costs, poor support, and ongoing billing issues. There was no benefit — only wasted time and money. ### 8. Unrestricted satisfaction with top language quality **Rating:** 4.5/5.0 stars **Reviewed by:** Dario L. **Reviewed Date:** October 30, 2025 **What do you like best about Aircall?** I have been using Aircall since 2022, and although I was initially forced to use it, I liked it from the start. I got to know it at my workplace, where it was embedded in Salesforce at the time, and it immediately provided me with a positive experience. I particularly appreciate the high call quality and reliable connection that Aircall offers, which allows for professional customer conversations without connection drops. The fact that Aircall makes communication so smooth is a big advantage, as it helps me acquire new customers and maintain existing ones. The Conversation Center is an extremely useful feature that allows for reviewing conversations and providing employees with valuable feedback on their communication skills. Additionally, I find Aircall's scalability remarkable, as it is easy to include multiple employees and numbers. I really like the interface, which makes Aircall a preferred choice over other providers I have tried. I am completely satisfied with Aircall's features, such as SMS writing, call transcription, and call forwarding, all of which work excellently. Aircall is not only a problem solver but actively prevents problems, significantly easing my workday. **What do you dislike about Aircall?** So far, I like everything! **What problems is Aircall solving and how is that benefiting you?** Aircall proactively prevents problems, offers outstanding call quality and reliable connections, ensuring customer conversations run smoothly and professionally. It helps me acquire new customers and maintain existing ones. In other words: It doesn't solve problems because with Aircall, no problems can arise in the first place. ### 9. Intuitive, Feature-Rich App That Streamlines International Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Aircall?** Our company has been using this app for the past two years. I am part of the sales team, so I use it a lot daily with out customers. and I am very satisfied with it. It has significantly improved our workflow and processes. The app is fast and intuitive, with good sound quality. It offers many useful features that are easy to personalize according to your needs and can be implemented at any time. Since we work with international customers, I find it extremely helpful that every incoming and outgoing call is instantly categorized with the appropriate country flag. Searching for past calls is quick and efficient, whether by date, user, number, or by simply entering the phone number in the search bar. The ability to add notes and tags to each call is a great advantage for our team and for company statistics. Assigning missed calls and forwarding calls to colleagues is also straightforward. Overall, I am very pleased with this app and highly recommend it, especially for companies with multiple departments or international clients who use different numbers for outgoing and incoming calls. **What do you dislike about Aircall?** So far, I have no particular negative aspects to point out. **What problems is Aircall solving and how is that benefiting you?** Communication with international customers. ### 10. Easy Access and Impeccable Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel G. | Quality Manager, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Aircall?** Intuitive interface, ease of use in daily life, and excellent call quality, in addition to good integration with other tools. **What do you dislike about Aircall?** Some occasional instabilities, especially during peak hours, and the cost can be high compared to other similar solutions. **What problems is Aircall solving and how is that benefiting you?** Aircall solves call management and organization problems by centralizing service, recording histories, and facilitating teamwork, which improves productivity and the quality of customer support. **Official Response from Oona Pecson:** > Hi Gabriel, Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping your team collaborate more efficiently and deliver great support. We're sorry to hear about the occasional instabilities you’ve encountered during peak hours. If you're up for it, please reach out to our Support team with specific details or examples of the issue the next time it happens. That way, we can find a solution. We also appreciate your feedback on pricing. We’re committed to delivering strong value, and we’re happy to help ensure you’re getting the most from your plan. If you ever have questions or need a hand, don’t hesitate to reach out. We’re always here to help. Best, Aircall Marketing Team ### 11. Reliable Call Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alin C. **Reviewed Date:** December 11, 2025 **What do you like best about Aircall?** I use Aircall mostly for handling a couple hundred calls a day, and I like that it's a simple solution for me and my teammates to share the workload in an organized manner. I consider it a powerful app with a lot of capabilities, like chat and WhatsApp included. The customer support is outstanding every time I need help, which I mostly value about Aircall. Setting up new users is really easy and flawless, and overall, it's a really useful app as it is. **What do you dislike about Aircall?** Sometimes it is a bit unstable, especially on the new workspace app, but a quick reload solves the issues. **What problems is Aircall solving and how is that benefiting you?** Aircall simplifies call management for me and my team, letting us share the workload efficiently. It handles a couple hundred calls a day with ease. **Official Response from Oona Pecson:** > Hi Alin, Thank you so much for your kind review! We’re thrilled to hear Aircall helps your team handle hundreds of calls a day while keeping the workload organized. It’s great to know you’re finding value in features like chat and WhatsApp, quick and flawless user setup, and our support team. We work hard to make onboarding simple and to be there when you need us, so your feedback means a lot. We appreciate you calling out the occasional instability with the new Workspace app. If this happens again or you notice any recurring issues, please let us know. Our team is happy to take a closer look, and we’re continuously trying to make improvements. If you have any further questions, don’t hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 12. Aircall as everyday toll **Rating:** 4.0/5.0 stars **Reviewed by:** Natalia . | Account Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Aircall?** Accessibility is good: it can be used through both the app and the web version. **What do you dislike about Aircall?** Sometimes I come across problems that aren’t so easy to solve. **What problems is Aircall solving and how is that benefiting you?** Aircall helps solve problems when contacting carriers and shippers. **Official Response from Oona Pecson:** > Hi Natalia, Thank you so much for your review! We love hearing that Aircall’s accessibility helps you stay connected wherever you’re working. However, we're sorry to hear you’ve occasionally run into problems. Please feel free to reach out to our support team when issues arise, so they can troubleshoot and help find a solution. If you have any other questions or need help with anything else, we’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 13. User-Friendly Call Management with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Paul . **Reviewed Date:** December 04, 2025 **What do you like best about Aircall?** I appreciate Aircall's intuitive and user-friendly interface, which simplifies navigation and enhances accessibility to essential features such as call logging, historical data, and contact information. This clean and well-organized design empowers me to remain focused on valuable customer conversations instead of managing the tool itself. Additionally, the seamless ease of navigation prompted my team to switch from our previous provider, 8x8, to Aircall. Despite acknowledging that no tool is perfect, I currently find Aircall to be a highly effective solution that meets our communication needs impeccably, allowing us to use it without any significant issues. **What do you dislike about Aircall?** None so far. **What problems is Aircall solving and how is that benefiting you?** Aircall is user-friendly with a clean, organized interface that makes accessing call logging, historical data, and contact info effortless, letting us focus on customer conversations instead of managing the tool. **Official Response from Oona Pecson:** > Hi Paul, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s intuitive, user-friendly interface. It’s great to hear that the clean, organized design makes it effortless to access call logging, historical data, and contact details. We’re also thrilled the switch from your previous provider was smooth and that Aircall is meeting your communication needs without any issues. While no tool is perfect, we’re continuously improving, and your note reinforces that we’re on the right track. If you ever have questions, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 14. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Aircall?** The interface is clean, the product walkthrough was very helpful as well. For some business, the AI voice agent might come in handy **What do you dislike about Aircall?** They have a minimum 3 user policy, would be great if that changes **What problems is Aircall solving and how is that benefiting you?** Business calling and texting platform. Also, seems to be useful for outbound calling via voice agent, (yet to explore, seems interesting) **Official Response from Oona Pecson:** > Hi there, Thanks for the great review! We’re happy to hear that the clean interface and guided setup made getting started easy. Additionally, we really appreciate your feedback and will relay this to the team. If you have any other questions or need further assistance (or if you’d like a quick outbound demo with AI Virtual Agent as you explore it further), please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 15. Consistent Call Quality and a Stable Desktop App for High-Volume Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Aircall?** Call quality was generally very consistent. Even with a remote team, the desktop app stayed stable and handled high call volumes without crashing **What do you dislike about Aircall?** The mobile app didn't feel as polished as the desktop version. I often ran into lag or connectivity issues when trying to take calls away from my desk **What problems is Aircall solving and how is that benefiting you?** It solves the challenge of managing and tracking customer calls by providing a centralized, easy-to-use phone system that integrates with the CRM. It has improved our efficiency and visibility by automatically logging calls and giving the team quick access to customer information. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! It's great to hear that Aircall is powering your high-volume team, and that the CRM integration and automatic logging are boosting efficiency and visibility. However, we're sorry to hear about the mobile app issues you’re facing. We’re actively improving performance, and we’d love to take a closer look. Please reach out to our Support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team ### 16. User-Friendly Interface but Frequent Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald J. **Reviewed Date:** November 09, 2025 **What do you like best about Aircall?** I especially like the user interface of Aircall. It is very nice and contributes positively to the overall work experience. The interface makes my work more enjoyable and efficient by allowing me to easily access my contacts, calls, missed calls, and all other conversations I've had, thereby enhancing the user experience. Additionally, I found the initial setup of Aircall to be extremely easy, which facilitated a swift transition to using the platform. **What do you dislike about Aircall?** I am somewhat frustrated by the constant updates Aircall undertakes. Frequent updates can become a bit overwhelming, and I feel that the experience would be more enjoyable if there were fewer updates. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to efficiently address customer service issues, provide solutions instantly by putting calls on hold when needed, and enjoy the ease of accessing contacts and call histories through its user-friendly interface. ### 17. Its perfect for work! **Rating:** 5.0/5.0 stars **Reviewed by:** Katia N. | Telemarketing Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Aircall?** I like how easy it is to manage calls and how well it integrates with other tools. It makes communication more organized and accessible for the whole team **What do you dislike about Aircall?** At times, call quality can be inconsistent, and some features could be more customizable **What problems is Aircall solving and how is that benefiting you?** Aircall helps centralize calls and communication, making it easier for teams to track conversations and follow up with customers. This improves organization and saves time **Official Response from Francis Ramos:** > Thanks for this positive review, Katia! We're glad to hear that the features are making your work more efficient and that you're making the most out of your Aircall experience. Thanks again for choosing Aircall! ### 18. Integrate Perfectly, But Recording Problems **Rating:** 5.0/5.0 stars **Reviewed by:** Cristhian David M. **Reviewed Date:** December 01, 2025 **What do you like best about Aircall?** I love Aircall's ability to integrate with other programs, which significantly expands its functionality and allows me to easily connect my work tools. It is an essential feature that helps me manage communications more efficiently. Additionally, the initial setup of Aircall was very easy, which allowed me to start working quickly without complications, something I greatly appreciate. Finally, I consider Aircall to be such a robust and useful service that I would not hesitate to recommend it to my friends or colleagues, which reflects the high regard I have for this software. **What do you dislike about Aircall?** Sometimes the calls are not recorded and I cannot listen to them later. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to identify my clients when they call and integrate it with other programs, which improves work efficiency. **Official Response from Oona Pecson:** > Hi Cristhian, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on our integrations and easy setup. It’s fantastic to know Aircall helps you connect your tools and manage communications more efficiently. Your willingness to recommend us to friends and colleagues means a lot. Thank you! I’m sorry to hear about the occasional missing call recordings—that’s not the experience we aim for. We’ve escalated this situation, but please feel free to reach out anytime if you have questions or need additional support. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 19. I was just talking about it with my colleagues! **Rating:** 5.0/5.0 stars **Reviewed by:** maria c. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Aircall?** I love how it gives a summary of everything one needs to keep on top of in the calls through the AI Insights, BANT Summary, as well as the Action Items. The interface is pretty intuitive and easy to understand, too. I use it at my sales consultant role while working remotely for a company in Australia where I need to make lots of calls, and the way it makes them all organized is splendid. Its amazing how I can sit here in Pakistan and get it all done easily with the software you have setup. PS: I operate with the name Maria Cameron here at ElectrifyMe, as they prefer Western pseudonyms instead of our own. My real name is Mominah Kamran, and I work here at ElectrifyMe on an hourly consultant role while juggling another job with S&P Global. Mentioning all this for transparency purposes since I am not public about this new role of mine yet (considering I'm still evaluating its fit in my life), but feel free to reach out if you have any questions and I'll be happy to answer those for your ease! **What do you dislike about Aircall?** The analytics feature sometimes gets laggy - which is understandable, considering the bulk of data that it contains. However, maybe it can do with a rework of its interface - in terms of performance as well as the overall look of it. Also, the option to maybe make bold or italic or basic formatting for SMS texts would also be very helpful! **What problems is Aircall solving and how is that benefiting you?** Outbound calls for sales tracking as well as inbound calls from our customer support helpline. Helping me and my team in a way that it is our literal bread and butter, haha! I'm glad my management chose this over other competitor companies. Everything we can do at our role is because of Aircall making it easier for us. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Maria! We're glad to hear that the AI Insights, BANT Summary, and Action Items are helping you stay organized. We appreciate your feedback about the analytics feature and SMS text formatting, and we'll pass it along to our product team for consideration. Thanks again for choosing Aircall! ### 20. Aircall: Effortless Call Management with Top-Notch Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Rose Ann P. **Reviewed Date:** February 07, 2026 **What do you like best about Aircall?** I like how agents like me can get comfortable with Aircall really fast. The call controls, tagging, notes, and follow-ups feel straightforward rather than overwhelming, which matters when you're handling back-to-back calls. I appreciate that setting up basic call routing doesn't require telecom expertise; it's visual and guided. **What do you dislike about Aircall?** Not applicable **What problems is Aircall solving and how is that benefiting you?** I use Aircall for employee questions and concerns. It simplifies onboarding, payroll, and escalations. The call controls, tagging, and notes help me manage calls efficiently. Setup is easy and visually guided, which is great. Overall, it makes handling back-to-back calls more manageable. **Official Response from Oona Pecson:** > Hi Rose Ann, Thank you so much for the kind review! We’re happy to hear that Aircall’s intuitive call controls and guided, visual routing help you get comfortable fast and stay efficient during back-to-back calls. If you have any questions, please don't hesitate to reach out at any time. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 21. Efficient and User-Friendly, But Needs Better CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn S. **Reviewed Date:** October 10, 2025 **What do you like best about Aircall?** I find Aircall incredibly easy to use, particularly for my reps who find it simple to dial out. The live view is very beneficial as it enables me to see what the reps are doing at any time. This feature helps me assess productivity and address any issues. Additionally, I value the report pulling feature, and being able to immediately see who's calling and texting us back so we can quickly pull up their account. **What do you dislike about Aircall?** I would like to integrate Aircall with CRM so that I could see Aircall information within CRM. Also, I would love to have a dialer campaign feature where I could load up certain accounts and have my employees run through them. The current speed dialer or super dialer that Aircall has is not beneficial. **What problems is Aircall solving and how is that benefiting you?** Aircall makes it easy for my reps to dial out and offers live view benefits, allowing me to monitor productivity and address issues instantly. ### 22. Enhanced Call Tracking, Desired Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Olivier . **Reviewed Date:** December 15, 2025 **What do you like best about Aircall?** I like the fact that I can set all the durations and forwards to ensure that the client receives a response when they try to contact us. I was able to set the phone to ring first at one place, then at another if there is no answer, and so on until the call is answered according to availability, which is very useful for call tracking. **What do you dislike about Aircall?** The startup launch must be configured on each computer, it is not included in the program. **What problems is Aircall solving and how is that benefiting you?** I find Aircall useful for tracking all incoming calls, even missed ones, and for ensuring customer service by efficiently directing calls to the right correspondent through flexible settings. **Official Response from Oona Pecson:** > Hi Olivier, Thank you so much for your kind review! It’s great to hear that Aircall’s routing and timing controls are helping your team stay responsive and on top of every call. We appreciate you flagging startup configuration. We’ll make note of this as we continue to streamline onboarding and make things feel even more seamless. If you ever have any questions or need a hand, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 23. Practical solution for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Jose M. | Operation agent, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Aircall?** It is very easy to use and integrates perfectly with HubSpot for the records. Having the calls automatically logged saves us a lot of time and makes it simpler to track issues with impress patients. The different options to put on hold, the summary then in text of a call. **What do you dislike about Aircall?** Be happy, service outages are unpredictable **What problems is Aircall solving and how is that benefiting you?** For me, it's basically about resolving issues. It helps us manage support calls in an organized way and not lose information. By being connected with HubSpot, everything is recorded and the team can resolve issues faster and with better context. **Official Response from Oona Pecson:** > Hi Jose, Thank you so much for your kind review! We’re happy to hear that Aircall’s HubSpot integration and automatic call logging are saving your team time and keeping every conversation organized. We also appreciate your note on outages. Reliability is a top priority of ours, and we’re continually investing in ways to keep things running smoothly. If you ever have questions or need a hand, please don't hesitate to reach out. We’re here to help. Thanks again! Best, Aircall Marketing Team ### 24. Ideal solution for modern professional telephony **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigue L. | Chef de projet SEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Aircall?** I particularly appreciate the ease of use and intuitive interface of Aircall. The seamless integration with tools like Salesforce and Zendesk really saves time on a daily basis. Call tracking, real-time statistics, and collaborative call management make teamwork easier and improve productivity. **What do you dislike about Aircall?** The call quality may vary depending on the internet connection, which can be inconvenient during important conversations. Furthermore, some advanced integrations require a higher plan, and the cost can then quickly increase for small businesses. **What problems is Aircall solving and how is that benefiting you?** Aircall makes managing professional telephony easier by centralizing all calls in one place, allowing our team to ensure better follow-up with clients and prospects. Thanks to integration with our CRM tools, we save time by quickly accessing the history of exchanges and automating certain tasks. Aircall also improves team collaboration through line sharing and the ability to easily transfer calls or leave notes for colleagues. This has led to increased responsiveness and customer satisfaction. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Rodrigue! We're thrilled to hear that you find our platform easy to use and appreciate the seamless integrations with Salesforce and Zendesk. We understand the importance of call quality and are continuously working to improve this aspect. Regarding pricing, we appreciate your feedback and will take it back to the team for review. If you have any specific concerns or need assistance with anything, please feel free to submit a ticket via our Support Portal. Thank you for choosing Aircall! ### 25. Effortless Support with Aircall's Intuitive and Fast Service **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano Antonio B. **Reviewed Date:** November 20, 2025 **What do you like best about Aircall?** I find Aircall extremely easy to use, making it incredibly convenient for my daily tasks. The service is fast and reliable, which is crucial for maintaining consistent communication and support across my company. I particularly appreciate the user-friendly nature of the reporting tool, which simplifies the process of analyzing the abandon rate and helps me enhance service quality. The setup process was also extremely easy, eliminating any potential challenges right from the start. Integration with Zendesk adds value by ensuring a seamless workflow within the existing tools my team uses. These features contribute significantly to my high satisfaction with Aircall. **What do you dislike about Aircall?** So far all good **What problems is Aircall solving and how is that benefiting you?** I use Aircall to offer multilingual technical support, making customer connections through landlines easy and improving service quality with user-friendly reporting tools. **Official Response from Oona Pecson:** > Hi Luciano, and thank you so much for your kind review! We love hearing from our users and really appreciate your feedback on Aircall’s ease of use, speed and reliability, and the value you’re getting from our reporting tools. We’re especially glad the reporting makes it simple to monitor abandon rate and improve service quality—exactly the kind of actionable insight we aim to deliver. And we love knowing Aircall is helping you provide multilingual technical support over landlines with confidence. Thanks as well for noting that everything’s working well so far. If you ever want tips on fine-tuning abandon-rate reporting or getting even more out of Zendesk workflows, we’re here and happy to help. Best, Aircall Marketing Team ### 26. Eases International Customer Reach, Needs AI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anastasia I. | Assistant Manager **Reviewed Date:** November 12, 2025 **What do you like best about Aircall?** I value the feature of calling the customer, which I find to be a very useful and efficient button in Aircall. This feature stands out as part of what makes Aircall a good product, providing a practical tool for reaching out directly to customers with ease. Additionally, the initial setup of Aircall was very easy, contributing positively to the overall user experience. **What do you dislike about Aircall?** I find Aircall very slow, which affects my workflow efficiency. The frequent updates released by the team often seem unnecessary and don't address the more pressing issues that need solving. Additionally, I believe that compared to other AI bots available today, Aircall's AI bot performance is lacking, and improvements are needed in this area. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me reach out to customers easily, especially internationally, ensuring effective communication. ### 27. Effortless and Smooth Software Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Karim M. | customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** This software is easy to use and runs smoothly, allowing you to accomplish the tasks you need without any hassle. **What do you dislike about Aircall?** There isn't anything about the app that bothers me enough to dislike it. I genuinely enjoy using it. **What problems is Aircall solving and how is that benefiting you?** Aircall addresses the challenges of disorganized phone systems by streamlining call management. It allows you to easily handle calls, identify incoming callers, and keep all your communications organized in a single platform, ultimately saving you time. **Official Response from Oona Pecson:** > Hi Karim, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s ease of use and smooth performance. Saving time and allowing for hassle-free experiences is exactly what we aim to deliver. Feel free to reach back out to us if you ever have any questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 28. Effortless Remote Calling, Seamless HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Andre L. **Reviewed Date:** November 27, 2025 **What do you like best about Aircall?** I love how easy Aircall is to use. It significantly simplifies the process of training new employees, allowing them to become proficient and up to speed quickly. This ease of use adds immense value to our operations, especially since we rely on making remote calls for different regions. I'm also impressed by how straightforward the initial setup was—truly, it was extremely easy. Additionally, Aircall integrates well with HubSpot, which enhances our workflow efficiency. Overall, the user-friendly nature and seamless integration with other tools make Aircall an invaluable resource for our team. **What do you dislike about Aircall?** Nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall to make remote calls for different regions easily. It simplifies employee training with its ease of use, allowing new hires to get up to speed quickly. **Official Response from Oona Pecson:** > Hi Andre, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use made onboarding new teammates simple, the initial setup was a breeze, and that remote calling across regions works well for your team. This is exactly the kind of boost we strive to deliver. If you ever have any questions at all, we’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 29. Convenient Calling and Texting Without Using My Personal Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Latrera W. | Nurse practitioner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Aircall?** It is so convenient as I can call and speak with people, send text messages without tying up my personal phone. **What do you dislike about Aircall?** Having to leave a tag before ending the contact experience. **What problems is Aircall solving and how is that benefiting you?** It allows me to have my personal line free. **Official Response from Oona Pecson:** > Hi Latrera, Thank you so much for your kind review! We’re happy to hear that Aircall helps you handle calls and texts without you having to use your personal phone. We appreciate the note about adding a tag at the end of a contact. If you would like, please feel free to reach out to our Support team, and they will be happy to troubleshoot and help you find a solution. If you ever need anything else or have additional questions, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 30. Great Call Tracking Tools, but Needs Better Call Handling and Search Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Aircall?** The tools make it possible for team members who weren't on the call to review what happened and determine any additional steps needed to assist the customer. I do like the ability to take yourself off calls and be specific with the options provided. **What do you dislike about Aircall?** Recently, when calls would come in, it seemed like it was a race against my coworkers to answer the call. I do think there is a feature that disables that feature, but I am not sure. I also feel like the search options interface when searching within Aircall seem to a little difficult to figure out. **What problems is Aircall solving and how is that benefiting you?** Often, there are discrepancies between what information is given over the phone and what is written in an email. Being able to re-listen to older calls regarding an issue at hand have been helpful understanding how to proceed with various situations. ### 31. They solved all my problems in a flash and is a super useful tool for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo G. | Country Product Expert Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Aircall?** It helps me a lot on the day by day, staying in touch with my clients and colleagues, also allow me to track the usage of the team and create custom workflows to follow the call. **What do you dislike about Aircall?** Sometimes the app gets disconfigured and I need to configure again the headset and microphones. Also, It would be awesome if we can link this to other apps as slack. **What problems is Aircall solving and how is that benefiting you?** It helps me a lot on the day by day, staying in touch with my clients and colleagues, also allow me to track the usage of the team and create custom workflows to follow the call. ### 32. Excellent Facilities and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Camilo A. | Sales Area manager Spain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Aircall?** The facilities and felxibilty that give to us to have an external number. Really easy to use, easy to implement with Hubspot, great customer support, easy to use with frecuency. **What do you dislike about Aircall?** Few times, the conection with Hubspot is not the best. **What problems is Aircall solving and how is that benefiting you?** It solve the problem to have an international external number to the sales team. **Official Response from Oona Pecson:** > Hi Camilo, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s flexibility is helping your sales team, the app fits into your daily workflow, and that our support team has been helpful. Regarding the occasional HubSpot connection issue, thanks for flagging it. We’re continuously improving the integration, and if you run into this issue again, please reach out to our Support team with specific examples so we can find a solution. Thanks again for choosing Aircall. If you have any additional questions or need anything, just let us know! We're here to help. Best, Aircall Marketing Team ### 33. Aircall has made managing international client calls seamless, with excellent call quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie I. | Demand Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Aircall?** I really like how user-friendly and intuitive Aircall is. The interface is clean, the call quality is excellent, it has helped me a lot managing client communications much easier. I also appreciate the ability to quickly switch between calling clients from different countries, like Mexico and Spain, without any complications. **What do you dislike about Aircall?** Overall, I’m very satisfied with Aircall, but sometimes the app can be a bit slow to sync call logs or display real-time updates. It’s not a major issue, but improving the speed and responsiveness would make the experience even better. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me manage international client communications smoothly by providing reliable call quality, easy integration with other tools, and efficient tracking of conversations, which saves time and improves overall productivity. ### 34. Simple and Effective, But CRM Integration Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Sales & Onboarding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Aircall?** How simple and effective the product is. **What do you dislike about Aircall?** Sometimes, the connection to our CRM (HubSpot) doesn't capture people's numbers when they call in. **What problems is Aircall solving and how is that benefiting you?** We use it as a business to run our customer service lines and our sales & onboarding lines. This is in America, the United Kingdom, Australia, Ireland and Europe. **Official Response from Oona Pecson:** > Hi David, Thank you so much for your kind review! We're happy to hear that Aircall is helping you run customer service, sales, and onboarding lines across the globe. We really appreciate you for flagging the HubSpot number-capture issue. The next time it happens, could you note specific details of what happens, and share those details with our Support team? They'll be able to use that information to troubleshoot and try to find a solution. If anything else comes up, please don't hesitate to reach out. We’re here to help. Thanks again! Best, Aircall Marketing Team ### 35. Fast Rollout and Great Hubspot Integration, but Pricey with Some Sync Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Shyam K. | Revenue Operation & CRM Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Aircall?** 1.Very Quick to roll out 2.Clean & modern Ui On desktop 3. Solid integration with Hubspot with auto logging of calls/notes & recordings 4. Useful analytic for call tracking **What do you dislike about Aircall?** 1. Occasional Call lags 2. Pricing feels bit on the higher end 3. Sync issues with hubspot **What problems is Aircall solving and how is that benefiting you?** 1. It Centralizes inbound and outbound call across the team : reduces tool switching. 2. Auto link to Hubspot Records, leading to less manual entry allowing us to setup a lot of parameters on call within the CRM 3. Training mode also help the team lead to monitor the call of the associates. ### 36. Aircall Makes It Easy to Reach Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Salma D. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Aircall?** the most important thing that the aircall easy to reach out the customer **What do you dislike about Aircall?** we need to reach out the customers from all the whole world **What problems is Aircall solving and how is that benefiting you?** we are using aircall to reach out our customers if they need more assistance in any problem that we couldn't resolve through email **Official Response from Oona Pecson:** > Hi Salma, Thank you so much for your review! We’re happy to hear that Aircall makes it easy for your team to reach customers and jump in with real-time support when email isn’t enough. If you’re aiming to connect with customers around the world, feel free to reach out to us anytime with further questions or ways to get started. We're always here and happy to help you get the most out of Aircall. Thanks again! Best, Aircall Marketing Team ### 37. An intuitive and reliable communication solution **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni T. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Aircall?** Aircall provides valuable insights into call volume, agent performance, and customer interactions, allowing businesses to optimize their operations and identify coaching opportunities. **What do you dislike about Aircall?** There can be limits on included SMS/MMS messages per user, per month, before additional charges apply. The SMS interface can also be clunky for some users. **What problems is Aircall solving and how is that benefiting you?** Problem: Traditional phone systems can be clunky, siloed, and lack integration with other business tools. This often leads to agents manually logging calls, switching between multiple screens, or lacking crucial customer context during conversations. How Aircall Solves It: Aircall provides a centralized, cloud-based phone system. Calls are routed intelligently, and its deep integrations with CRM and helpdesk systems mean all communication data (call logs, recordings, notes) is automatically captured and linked to the customer's profile. Benefit to Me: My team saves significant time on manual administrative tasks. Agents have a complete view of the customer's history before they even answer the phone, leading to more personalized and efficient interactions. This drastically reduces call handling times and improves first-call resolution rates. **Official Response from Francis Ramos:** > Thank you for sharing your detailed feedback on Aircall, Giovanni! We're thrilled to hear that you appreciate the valuable insights and optimization opportunities our platform provides. We understand your concerns about SMS limits and interface usability, and we're continuously working to enhance these aspects for a better user experience. If you have any further questions or suggestions, please feel free to reach out by submitting a ticket through the Support Portal. Thank you for choosing Aircall! ### 38. Easy Global Calling, Slight Setup Challenge **Rating:** 5.0/5.0 stars **Reviewed by:** Tainá G. **Reviewed Date:** January 22, 2026 **What do you like best about Aircall?** I use Aircall to call clients, and it makes calling not only my country but others much more affordable. I find it very easy to use, and my team loves it too. The interface is cool, which adds to the ease of use. **What do you dislike about Aircall?** I found it a bit difficult to set up at the beginning. It could be easier to set up a line and start calling. **What problems is Aircall solving and how is that benefiting you?** Aircall makes it cheaper and possible to make calls internationally, and it's very easy to use. My team loves it. **Official Response from Oona Pecson:** > Hi Tainá, Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping you connect with clients around the world in a cost-effective way, and that your team is enjoying it too. We appreciate you flagging the initial setup challenge. If you're still experiencing some difficulty, our Support team will be happy to help troubleshoot and find a solution. If have any other questions or need help with anything else, please don’t hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 39. Reliable and User-Friendly with Minimal Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Richard W. | Designer and developer **Reviewed Date:** January 30, 2026 **What do you like best about Aircall?** I like that Aircall provides reliable communication with good sound quality and nice features. It's easy to use with minimal setup, which I find convenient. I also appreciate the ability to synchronize contact info as it's very useful. As a Mac user, it's nice to have a native app that works well. **What do you dislike about Aircall?** Nothing to dislike **What problems is Aircall solving and how is that benefiting you?** Aircall provides reliable communication with good sound quality and nice features. It's easy to use with minimal setup, and the ability to synchronize contact info is very useful. **Official Response from Oona Pecson:** > Hi Richard, Thank you so much for your kind review! We really appreciate your feedback on ease of setup, call quality, and the Mac app. One of our goals at Aircall is to help users streamline their workflows through features like reliable audio and a clean interface, so it’s great to hear that aligns with your experience so far. If you ever have questions or need assistance, please don't hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 40. Seamless International Calling, Minor Network Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Isaiah N. **Reviewed Date:** October 08, 2025 **What do you like best about Aircall?** I appreciate Aircall's ability to allow me to make calls without disrupting my internet browsing, which is a major benefit for me. I also find it incredibly useful that I can link up to five people to the same Aircall number, enabling efficient communication. Additionally, I love how Aircall automatically displays the time zone of the person I am calling, which is quite helpful. **What do you dislike about Aircall?** I sometimes encounter network issues with Aircall, which can disrupt communication. There was an instance when I tried to reach someone, and the system incorrectly indicated that I had insufficient credits, although that was not the case. However, when I tried dialing another number afterward, it went through successfully. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to make international calls without disrupting my internet browsing, and multiple users can access the same call number simultaneously, extending reach effortlessly. ### 41. Exceptional Call Quality and Reliability with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud M. | sales consultant, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I really like using Aircall because it is very fast, and the voice quality during calls is exceptionally clear. The connection is always reliable, which makes the experience even better. I highly recommend it. **What do you dislike about Aircall?** Actually, everything is good with Aircall. I like everything about it. **What problems is Aircall solving and how is that benefiting you?** Overall, I am very satisfied with Aircall. I appreciate all of its features and have not encountered any problems so far. **Official Response from Oona Pecson:** > Hi Mahmoud, Thank you so much for your kind review! We’re thrilled to hear that Aircall is making a difference for you, and it’s wonderful to know you’re enjoying the experience across the board and finding the features valuable. If you ever have questions or need a hand with anything at all, don’t hesitate to reach out. We’re always happy to help. Best, Aircall Marketing Team ### 42. Easy to use with a clear unbroken connection. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | customer service specialist, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Aircall?** Its easy to use and clear in its functionality. As I use it daily it needs to be reliable, which it is. It is easy to start up and runs smoothly. The audio is always clear and loud enough. **What do you dislike about Aircall?** When changing the setting to "On Lunch" or "on a break" etc it would be super useful to have a timer so it is easily visible how long we have been on that particular setting. This would make keeping to a tight schedule much easier. After consulting many of my co-workers they all agree that this would be a massive upgrade. **What problems is Aircall solving and how is that benefiting you?** Customer contact by phone is essential for excellent customer care which makes Aircall essential. ### 43. Aircall Makes Calling Effortless with Drop Voicemail Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Glen G. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Aircall?** Aircall has made my day-to-day work so much easier. It’s super simple to use, and the drop voicemail feature is a game-changer when you’re doing lots of calls. I can keep my workflow consistent without wasting time leaving the same message repeatedly. Overall, it’s been a smooth and positive experience! **What do you dislike about Aircall?** None so far; everything has worked well for my use case. **What problems is Aircall solving and how is that benefiting you?** Aircall helps streamline my outbound communication and follow-ups. It keeps my workflow efficient and ensures I can connect with more leads in less time—especially helpful in renewals and sales outreach. ### 44. Call Prospects Worldwide Seamlessly Linked to Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Norberto S. | Communitty Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Aircall?** We can call our prospects anywhere in the world and it's linked to our Pipedrive user. **What do you dislike about Aircall?** Sometimes the sound quality of the calls are not so great. **What problems is Aircall solving and how is that benefiting you?** Channel all of our calls to our prospects, track and link those conversations to our CRM **Official Response from Oona Pecson:** > Hi Norberto, Thank you so much for your review! We’re happy to hear that Aircall is helping you reach prospects and keep conversations connected to your CRM. We're sorry to hear that you’ve experienced occasional sound quality issues. A few factors can impact call quality, such as network connection, and our Support team would be happy to take a closer look. Feel free to reach out with details so they can troubleshoot and find a solution. If you ever have questions or need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 45. Aircall is a game changer if you are in sales **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela N. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Aircall?** I am in sales and use Aircall integrated into Salesforce. Aircall has made a huge impact in my productivity. I used to make calls on a cell phone. Now, just one click to call right from my laptop in the customer record is so much less of a hassle. I have the app on my phone too so if I'm on the road I can still make and receive calls. Love that everything is recorded in the specific customer's files. It's made it possible for me to sell $1.5+ million a year with a lot less stress. **What do you dislike about Aircall?** I wish we could add screen shots in the text function. **What problems is Aircall solving and how is that benefiting you?** Has reduced the amount of time and keystrokes it takes for me to make a call. The reduction of time it takes to physically make a call is a benefit but also the reduction of stress to make the phone. I don't have to be holding my phone, looking in contacts and then dialing and then hope I remember who I talked to and what we talked about. **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us, Michaela! It's awesome to hear that our integration with Salesforce has had such a positive impact on your productivity and overall success. Regarding screenshots in text, while this may not be available for SMS at the moment, it is available in our new WhatsApp integration, which you can read about here, if it's of interest to you: https://aircall.io/products/whatsapp-in-aircall/ Whatever the case, we'll definitely share your feedback with the team for review. If you need help with any other issues, please feel free to submit a ticket through our online Support Portal. Thanks again for choosing Aircall! ### 46. Reliable Global Connectivity, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara . **Reviewed Date:** December 18, 2025 **What do you like best about Aircall?** I like that Aircall allows me to make business calls and is available anytime, everywhere. It's always connecting with phones around the world as long as I'm in WiFi, which I find reliable. I appreciate that I can access all landlines around the globe and don't have to worry about the cost of phone calls. I also find the initial setup very easy. **What do you dislike about Aircall?** There is no such thing **What problems is Aircall solving and how is that benefiting you?** I use Aircall for business calls. It's available anytime, everywhere, reliably connecting phones globally as long as I'm on Wi-Fi. I can access all landlines worldwide without worrying about phone call costs. **Official Response from Oona Pecson:** > Hi Barbara, Thank you for the wonderful review! We’re thrilled that the quick setup and reliable global calling are working well for your business. If you ever have any questions or if anything comes up, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 47. Smooth and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Aircall?** It's smooth and tool-friendly. It's very easy to learn and maximize. **What do you dislike about Aircall?** It gives us a big help to call people in a smooth transaction. The downside is when you too much used it or for more than 8 hrs continuously, sometimes it's lagging. **What problems is Aircall solving and how is that benefiting you?** One example is if I missed a call from the lead. It helps me to call them back in a very easy way possible. **Official Response from Oona Pecson:** > Hi John, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on the smooth, user-friendly experience. We’re thrilled that Aircall feels easy to learn and fits seamlessly into your workflow, and it’s great to hear it helps you call back missed leads quickly and effortlessly. We appreciate you flagging the occasional lag after very long sessions. Our team is continually optimizing performance for extended use. If it happens again, please reach out to us with concrete examples so we can take a closer look and help find a solution. Otherwise, please feel free to contact us anytime you have questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 48. Efficient Onboarding with Quality Service **Rating:** 4.5/5.0 stars **Reviewed by:** Shivani C. | Contractor Services Coordinator **Reviewed Date:** February 01, 2026 **What do you like best about Aircall?** I find Aircall's voice quality excellent and appreciate their good service. I like that I can leave messages and voice mails, which is really handy. I trust the app, and I think that's really important. It's great that I can set my status to not receive calls when I'm on a break. The initial setup was super quick, taking only about 5 minutes. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall provides quality voice and good service, helping me call candidates for onboarding. **Official Response from Oona Pecson:** > Hi Shivani, Thank you so much for your kind review! We’re happy to hear the call quality and service are hitting the mark, and that you were up and running in about five minutes. If you ever have any questions or if there’s anything we can do to make your workflow even smoother, please don't hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 49. Empowering Remote Work and Job Opportunities for Thousands **Rating:** 4.5/5.0 stars **Reviewed by:** Krestofer M. | Executive assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Aircall?** It's an app that has helped thousands of people with remote work and job opportunities. **What do you dislike about Aircall?** I think it could be when the platform is lowered, it stops the work. **What problems is Aircall solving and how is that benefiting you?** Being able to contact thousands of people from a single location, being able to leave notes, being able to talk to people with good phone quality. **Official Response from Oona Pecson:** > Hi Krestofer, Thank you so much for your kind review! We love hearing how Aircall is helping power remote work and open up job opportunities. We’re sorry to hear about the disruption you mentioned when the platform is “lowered.” The next time it happens, please share specific details with our Support team so they can troubleshoot right away and help find a solution. If you have any other questions or need a hand with anything else, we’re always here to help. Thanks again for sharing your experience! Best, Aircall Marketing Team ### 50. Effortless Team Collaboration and Seamless Integrations with Aircall **Rating:** 4.0/5.0 stars **Reviewed by:** Mariyam F. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Aircall?** I like how Aircall makes team collaboration effortless with features like shared call inboxes and real-time call monitoring. Its smooth integrations with CRMs and helpdesk tools also make workflows much more efficient. **What do you dislike about Aircall?** Sometimes call quality can fluctuate depending on internet stability, and the pricing feels a bit high for smaller teams. Occasional syncing delays with integrated tools can also be frustrating. **What problems is Aircall solving and how is that benefiting you?** Aircall helps streamline communication by centralizing all calls, voicemails, and customer interactions in one place. It’s made tracking conversations, collaborating across teams, and delivering faster, more personalized customer support much easier. ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+00%3A26%3A27+-0500&secure%5Bsession_id%5D=6d64cea0-dd42-44c0-b044-2a2e5ea7787d&secure%5Btoken%5D=759c0241db443cd5bf0ccf05f48dfeb54f795b9e605c95db45a3634f739fbbc1&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Bee](https://www.g2.com/products/bee-2025-04-28/reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [MovingPro](https://www.g2.com/products/movingpro/reviews) - [Odoo Forums](https://www.g2.com/products/odoo-forums/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Richpanel](https://www.g2.com/products/richpanel/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [ServiceM8](https://www.g2.com/products/servicem8/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews)