--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1612 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1612 scale: '5' date_modified: '2026-07-10' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,612 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users commend Aircall for its **user-friendliness** , making it easy for anyone to utilize effectively without extensive training. (263 reviews) - Users value the **easy integration** of Aircall, enhancing communication and operational efficiency across various platforms. (112 reviews) - Users appreciate the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking capabilities effectively. (105 reviews) - Users value Aircall's **reliability** and ease of use, enhancing communication and support within their teams. (104 reviews) - Users value Aircall's **intuitive setup** and user-friendly interface, simplifying communication for both technical and non-technical users. (99 reviews) - Integrations (95 reviews) - Easy Setup (93 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Simple (84 reviews) - Users appreciate the **quick and friendly customer support** from Aircall, ensuring issues are resolved promptly. (83 reviews) **What users dislike:** - Users experience **connection issues** with Aircall, including finicky Teams integration and occasional call disconnections. (71 reviews) - Users face significant **call issues** with Aircall, including poor quality, frequent drops, and unreliable app performance. (58 reviews) - Users struggle with **dialer issues** , like not having a proper phone directory and needing to redial every time. (46 reviews) - Users report **slow loading** times leading to dropped calls and delays, especially with weak internet connectivity. (44 reviews) - Users feel the lack of **missing features** in Aircall hampers their experience, particularly regarding text handling and individual voicemails. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (36 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (36 reviews) - Performance Issues (34 reviews) - Limited Features (29 reviews) - Recording Issues (29 reviews) ## Aircall Reviews ### 1. All-in-One Phone Features Right on the App **Rating:** 4.5/5.0 stars **Reviewed by:** Camilo C. | Assistant Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I liked a lot that we could have most of the phone features on the phone APP. **What do you dislike about Aircall?** They don't have a price for a single user. **What problems is Aircall solving and how is that benefiting you?** It is helping us to solve call center issues like call tracking/monitoring. As it is a 1 phone number for multiple users, it helps to be all in the same page and be handled by extensions. **Official Response from Oona Pecson:** > Hi Camilo, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on having all-in-one phone capabilities in the app. It’s also great to hear that Aircall is helping your team stay aligned and handle calls more efficiently. We also appreciate your note about single-user pricing. While our plans are structured with teams in mind, we’re continually reviewing packaging to better serve different needs. Feel free to reach back out to us if you ever have any questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 2. Intuitive Platform with Great Features, but Needs Better Third-Party Integration Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha D. | Manager product sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Aircall?** intuitive and user-friendly the platform is. It integrates seamlessly with CRM and helpdesk tools, which helps streamline workflows and improve team efficiency. The call quality is consistently reliable, and features like call tagging, analytics, and real-time coaching make it easy to manage both internal performance and customer experience **What do you dislike about Aircall?** one area for improvement is the occasional lag or delay in syncing with certain third-party integrations, especially during high-volume periods **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the challenge of fragmented communication by centralizing voice calls in a cloud-based system that integrates seamlessly with our CRM and helpdesk tools ### 3. Aircall is an excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella S. | Case Manager Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Aircall?** What I like most about Aircall is its design; I find it intuitive and that I don't need rigorous training to understand how to configure it to my liking, or if I have a problem, how to solve it quickly. **What do you dislike about Aircall?** What I like the least are the Conversations and Calls tabs, because I have to switch between them to check missed calls and messages. I think everything should be in the same tab. **What problems is Aircall solving and how is that benefiting you?** I do not consider that Aircall has problems at the moment, however, it helps me to communicate effectively with the clients and for them to also have good communication with us. **Official Response from Francis Ramos:** > Hi Isabella, and thank you for your positive feedback on Aircall's intuitive design! We're thrilled to hear that you find it easy to configure and troubleshoot. We appreciate your feedback on the Conversations and Calls tabs and will share this with our team for future improvements. If you have any more suggestions or need assistance, feel free to submit a ticket through our Support Portal. Thank you for choosing Aircall! ### 4. Easy to use platform, good for tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Andreína P. | Sales Enablement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Aircall?** I like how I can keep track of my calls, and specially which user made the call if some users share a number. We have it integrated with HubSpot and works well! **What do you dislike about Aircall?** Many users in our company present issues with background noise, it's a bit of a pain sometimes. **What problems is Aircall solving and how is that benefiting you?** It allows us to keep track of calls. Easily listen to recorded calls. Power dialing for cold calling sessions. ### 5. Effortless Call Management with Stellar UI **Rating:** 5.0/5.0 stars **Reviewed by:** Gian O. **Reviewed Date:** December 12, 2025 **What do you like best about Aircall?** I like Aircall because it makes transcriptions of previous calls easier and provides a 'click to call' feature from our CRM. The UI is also a big plus for me, as everything is easy to access and understand. The initial setup was super easy. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall makes it easier to get transcripts from previous calls and click to call from our CRM. **Official Response from Oona Pecson:** > Hi Gian, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback. We’re thrilled to hear setup was super easy, and that transcriptions are helping you quickly revisit past conversations and keep follow-ups on track. If you ever have questions, please don't hesitate to reach out. We’re here to help! Thanks again for sharing your experience! Best, Aircall Marketing Team ### 6. Effortless Communication, Instantly Improved **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian D. **Reviewed Date:** December 12, 2025 **What do you like best about Aircall?** I like how Aircall makes my communication much faster. It's easy to use, and I love that everything works well with this tool. The initial setup was much easier compared to what I experienced before switching from Mediatel. **What do you dislike about Aircall?** Sometimes it's hard because of the internet. **What problems is Aircall solving and how is that benefiting you?** Aircall allows for much quicker communication, helping me talk quickly which was a challenge before. **Official Response from Oona Pecson:** > Hi Cristian, Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping you communicate faster, and that the setup was a breeze. Making calling easy and efficient is exactly what we aim for, and it’s great to know everything is working smoothly for you. I’m sorry to hear that occasional internet issues get in the way. Because Aircall is a cloud-based platform, call quality can depend on network stability. If you ever have questions or want to share any other feedback, we’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 7. Aircall makes my work easier on a daily basis **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo C. | Operations Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Aircall?** Aircall is a very useful tool. It works very well and allows us to be more agile in our actions thanks to its ease of use and efficiency. **What do you dislike about Aircall?** There is nothing at the moment that I would improve, it works very well for what I use it for and it is very efficient. **What problems is Aircall solving and how is that benefiting you?** It has solved the ability to have several numbers depending on the departments, and in addition to that, it works very well for customer service; it is a very useful tool. ### 8. Convenient and Robust Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Emil B. | Senior Student Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Aircall?** Convenient and robust, it is intuitive and easy to use. **What do you dislike about Aircall?** Nothing. I have not found any issues with using Aircall. **What problems is Aircall solving and how is that benefiting you?** Integration of work systems. **Official Response from Oona Pecson:** > Hi Emil, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s convenience, robustness, and intuitive design. If you ever have any questions, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 9. Very convenient, most of the time **Rating:** 3.5/5.0 stars **Reviewed by:** Alvaro G. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Aircall?** I like how our legal system is integrated and usually gives us the called ID. **What do you dislike about Aircall?** I don't like that I have my own assigned number, so if I call the client once, the client will believe that is the company's number, and will keep calling me **What problems is Aircall solving and how is that benefiting you?** We don't have to use our own personal number to call clients. ### 10. Easy to use, and modular for varying requirements and costs **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | Head of Digital Operations and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Aircall?** Easy to set up, good functionality available, and quick to adapt with technology advancements. **What do you dislike about Aircall?** the gap between tiers of subscriptions can be rather large for small-medium businesses needing some additional functions. can be difficult to upgrade when requirements sit in between tiers, and lower tier functionality has been outgrown. **What problems is Aircall solving and how is that benefiting you?** Global telephony solution with performance tracking metrics built into a pretty easy UI. ### 11. I've absolutely loved using Aircall! **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan M. | Head of Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Aircall?** I've absolutely loved using Aircall. It's intuitive, reliable, and has made team communication and customer calls incredibly seamless. The interface is clean and easy to navigate, and the integration with our other tools (like CRM and helpdesk platforms) is a game changer—it saves so much time and keeps everything organized. One of my favorite features is the ability to tag, comment, and assign calls, which really improves internal collaboration. The call quality has been consistently strong, and the analytics make it easy to track performance and identify areas for improvement. Overall, Aircall has significantly improved our workflow and customer experience. Highly recommend it for any team that wants a smart, modern phone solution. **What do you dislike about Aircall?** I don't have anything to add here. Aircall accomplishes my goals. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving several key communication challenges for our team. First, it's eliminated the need for physical phone systems or complex setups—everything is cloud-based and easy to manage remotely. This is especially helpful for hybrid and distributed teams. Second, it's made tracking and managing calls much more efficient. With features like call tagging, notes, and assignments, we’re able to collaborate across teams, ensure follow-ups happen, and never let a conversation fall through the cracks. It also helps us better understand performance and member experience through real-time analytics and call recordings. That visibility allows us to coach team members, identify trends, and continuously improve how we support people. **Official Response from Francis Ramos:** > Hi Meagan, and thank you for sharing your positive experience with Aircall! It's wonderful to know that our product is making such a significant impact on your workflow, and that you're truly getting the most out of our features and integrations to increase efficiency and create better customer experiences. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing Aircall! ### 12. Easy to use, Useful Integration with Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Evan d. | Commercial B2B2C, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Aircall?** I admire the satisfaction that Aircall provides thanks to its ability to facilitate communication with clients and generate new sales. I appreciate its call transfer feature as well as its compatibility with multiple devices. Additionally, its ease of use, the ability to code different lines, and the competitive pricing for multiple users are major advantages. **What do you dislike about Aircall?** I wish Aircall would display the keyboard key used by the caller, which would be beneficial for companies with multiple services. This would allow knowing through which channel a person is contacting, for example, the sales department or the orders department. **What problems is Aircall solving and how is that benefiting you?** Aircall solves communication problems with customers, allowing for new sales and increasing customer satisfaction. ### 13. Intuitive Setup and Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sergiu N. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** Aircall is very intuitive; setting up numbers, routing calls, and integrating with CRMs is straightforward, even for non-technical users. **What do you dislike about Aircall?** dropped calls or slight delays, especially if internet connectivity isn’t strong **What problems is Aircall solving and how is that benefiting you?** All calls, recordings, and outcomes are logged and tied to records you care about — no more manual entry or lost context **Official Response from Oona Pecson:** > Hi Sergiu, Thank you so much for your kind review! We’re thrilled to hear that setting up numbers, routing calls, and connecting Aircall to your CRM felt intuitive, even for non-technical users. That’s exactly the experience we strive for. Regarding dropped calls or slight delays: you’re absolutely right that unstable internet can impact call quality. Feel free to reach out to us with any specifics the next time you experience this, and we'll mention this issue to the relevant team to find a solution. If you have any other questions or or feedback, don’t hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 14. Effortless Navigation and Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Anne S. | Senior Operations Process Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Aircall?** Aircall is so much easier to navigate and use than our previous solution that implementation and onboarding have been painless. It also integrates with our CRM. **What do you dislike about Aircall?** I haven't found any downsides yet! The AI feature advertising in-product is maybe a bit annoying, but less so than in other tools we use. **What problems is Aircall solving and how is that benefiting you?** We're a distributed team who need a central inbound phone line with routing to individuals who are all over the US. ### 15. Best dialer I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Aircall?** The integration with Hubspot works well, and the audio quality is consistently clear. **What do you dislike about Aircall?** Perhaps the new version feels a bit different, as the previous one was simpler, but overall I haven't encountered any major issues so far. **What problems is Aircall solving and how is that benefiting you?** Thanks to the CRM integrations, nurturing leads has become much simpler. This has really helped streamline and organize my workflow. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We’re thrilled to hear that our HubSpot integration is working smoothly for you and that call audio is consistently clear. That’s exactly the experience we aim to deliver. We hear you on the new version feeling a bit different, but we’re continuously refining the experience based on feedback like yours. We really appreciate hearing your honest opinion. If you ever have questions or want to share more feedback, please don't hesitate to reach out. We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 16. Aircall: Fluency and Ease from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Aircall?** I really like Aircall. I find it super easy and intuitive to use, which makes tasks much easier. I totally benefit from the fluency in connection lines, something essential, as I really need smooth phone calls. Additionally, the history function is very simple and useful, providing valuable tools to know if everything is working correctly. The integration with CRM tools like Connect and Slack perfectly complements my workflow. **What do you dislike about Aircall?** I like everything **What problems is Aircall solving and how is that benefiting you?** Aircall improves the fluency of my work phone calls from Latin America to Spain, resolving connection issues and providing useful tools like call history, which is simple and useful. **Official Response from Diana Bugai:** > Hello and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s ease of use, call fluency, and call history functionality. It’s great to know that the platform is helping you have smooth, efficient phone calls and improving your workflow. Feel free to reach back out if you ever have questions or need assistance—we’re always happy to help. Thanks again! ### 17. Great for Remote Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Surakshya G. | Operator Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Aircall?** The call quality is clear, and the system is reliable. Overall, it's a great choice for growing, remote-friendly teams that need a smart phone solution. I also like how it has automatic transcription. I work for customer support and it has been easy using every work day. **What do you dislike about Aircall?** Nothing much. It's just it keep asking me to add my number even after it is saved. **What problems is Aircall solving and how is that benefiting you?** Aircall helps us manage all customer calls efficiently, making it easier to stay organized and responsive. **Official Response from Francis Ramos:** > Thank you for this review, Surakshya! We appreciate your review and are pleased to know that Aircall is helping your team efficiently manage customer calls. Regarding the issue you're experiencing with your number, have you submitted a ticket about this in the Support Portal yet? If not, please do - we'd love to help troubleshoot this with you. Thanks again for choosing Aircall! ### 18. Call Routing and Management Issues Hold Back Our Aircall Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Aircall?** Aircall was our entry into a VOIP system **What do you dislike about Aircall?** Problems with call routing and management **What problems is Aircall solving and how is that benefiting you?** Voip calling **Official Response from Oona Pecson:** > Hi there, Thank you for taking the time to share this review with us. We’re sorry to hear that call routing and management have been challenging, and we understand how frustrating that can be. We’d value the chance to learn more about what you’re seeing. Please reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so we can review the specifics and discuss your feedback in more detail. Thanks again for bringing this to our attention. Best, Aircall Marketing Team ### 19. Effortless Call Management with User-Friendly Design **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** Aircall is easy to use and navigate, designed with user-friendliness in mind to ensure that managing calls and communication is as seamless as possible. **What do you dislike about Aircall?** Sometimes, unable to find calls that were assigned to agent. **What problems is Aircall solving and how is that benefiting you?** Easy to use to communicate, which helps make my job easier when talking with customers. **Official Response from Oona Pecson:** > Hi there, Thank you for the kind review! We’re thrilled the experience feels smooth and intuitive, but sorry to hear that it's sometimes difficult to find calls that were assigned to an agent. Please feel free to reach out with some examples of this, and we can help figure out what might've happened and find a solution for next time. If you need anything else, we’re always here to help. Best, Aircall Marketing Team ### 20. it is really helpful in the sales field to call leads directly from websites **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Enrique B. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Aircall?** the system is really fast and is the power dialer is a great tool **What do you dislike about Aircall?** I think the only thing that needs to be improve is the option to send a sms , from my end isnt working . **What problems is Aircall solving and how is that benefiting you?** At Envia.com, we manage a high volume of customer interactions daily, both from clients using our shipping platform and from our partners. Before Aircall, it was difficult to maintain visibility across conversations, ensure accountability, and provide fast support — especially with a remote or distributed team. **Official Response from Francis Ramos:** > Hi Luis, and thank you for sharing your positive experience with Aircall! It's great to hear that you're enjoying our platform's speed and getting most out of our Power Dialer function - it really is helpful! We appreciate your feedback regarding the SMS function not working and apologize for any inconvenience this has caused. Have you tried submitting a ticket through the Support Portal? If not, please do so at your leisure and a member of our Customer Support team will be in touch to help troubleshoot. Thanks again for choosing Aircall! ### 21. The Ultimate Game-Changer for Sales Efficiency - A Solid 10/10! **Rating:** 5.0/5.0 stars **Reviewed by:** Atif I. | Sales Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aircall?** As a professional who thrives on maximizing outreach and streamlining sales processes, I can confidently say that Aircall has revolutionized my daily workflow. This isn't just another calling app; it's a meticulously designed tool that genuinely empowers efficient work, and its Power Dialer feature is, without a doubt, the star of the show. From the moment I started using Aircall's Power Dialer, the impact on my productivity was immediate and profound. It's an absolute dream for anyone making a high volume of calls. The seamless automation of dialing through lists, skipping voicemails, and instantly connecting to the next live prospect means I spend virtually zero time on manual dialing. This isn't just a minor convenience; it translates directly into significantly more conversations per hour, allowing me to connect with a far greater number of leads than ever before. It eliminates the tedious, time-consuming clerical tasks associated with outbound calling, freeing me up to focus on what truly matters: engaging with prospects and qualifying opportunities. The efficiency it enables is simply unparalleled. My call volume has skyrocketed, and consequently, so has my appointment setting rate. It's incredibly intuitive to set up and manage, ensuring that my outreach is not only high-volume but also highly targeted and effective. The integration with our CRM means every interaction is logged automatically, further reducing manual work and ensuring no lead ever slips through the cracks. Aircall isn't just about making more calls; it's about making smarter calls, faster. If you're looking for an application that genuinely delivers on its promise of efficient work and empowers your sales team to achieve more, look no further. Aircall, particularly its phenomenal Power Dialer, earns a resounding 10/10 from me. It's an indispensable tool for any sales professional serious about maximizing their output and hitting ambitious goals. **What do you dislike about Aircall?** In earlier versions, I sometimes encountered minor glitches with the Power Dialer, like occasional pauses or hiccups in list progression. While never show-stopping, these could slightly interrupt the flow. Thankfully, recent updates have clearly smoothed these out, making the experience exceptionally reliable now. **What problems is Aircall solving and how is that benefiting you?** Aircall's Power Dialer tackles the huge time sink of manual dialing and logging. It eradicates inefficient gaps between calls, solving the problem of low outreach volume. For me, this means significantly more live conversations daily, streamlining my workflow, and allowing me to consistently hit and exceed appointment setting targets by focusing on engagement, not tedious busywork. **Official Response from Francis Ramos:** > Wow, what a review! Thanks for all of your kind words, Atif. We're thrilled to hear that Aircall's Power Dialer has had such a positive impact on your sales efficiency! It's always a plus to know we're helping our customers maximize productivity. Thanks again for your feedback, and feel free to reach out if you ever have any questions or need assistance! ### 22. Great app for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Aircall?** I like that all the previous interactions from the customers are saved and that you can assign conversations to the right people. I also love that it keeps track of the follow ups and makes the workflow easier by integrating with the platforms that we use. **What do you dislike about Aircall?** Not very much, but if the app is closed and you forgot to go unavailable, you still get calls **What problems is Aircall solving and how is that benefiting you?** It's helping us to stay in touch with our customers, track customer interactions, and have a smooth workflow with the integrations to the platforms that we use, making it easier and quicker to provide efficient problem solving care. ### 23. Stable and Functional, But Microphone Audio Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas H. | Vertriebsmitarbeiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Aircall?** Its functionality, stability and nice filters **What do you dislike about Aircall?** the microphone outlet sounds like a concert hall sometimes **What problems is Aircall solving and how is that benefiting you?** It is easy to connect with Pipedrive which we are using to handle our leads ### 24. AI-Powered Call Summaries Make Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** The thing I like the most is that they use the IA to give a full transcript or resume of the call you just took. And I also love the canceling noise feature they have. **What do you dislike about Aircall?** I don't dislike anything about the app. It's good with what they have. **What problems is Aircall solving and how is that benefiting you?** Giving me the opportunity to receive calls and to assist clients with any inquiries they have. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We really appreciate your feedback on our AI-powered call summaries and noise cancellation. If you ever have questions or need anything, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 25. It's fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo Patrick T. | Assessor Financeiro, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Aircall?** I love being able to communicate with whoever I want, at any time. **What do you dislike about Aircall?** I confess that I don't see any disadvantage, it is quite useful in every way. **What problems is Aircall solving and how is that benefiting you?** Aircall has been helping to solve problems related to customer communication and the efficiency of sales and customer support teams. Before, we had difficulties in recording and tracking calls, which negatively affected our service and productivity. With Aircall, we are able to integrate calls with our CRM, monitor performance in real-time, and maintain an organized history of interactions. This has improved the customer experience, reduced response time, and increased the operational efficiency of the team. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Leonardo Patrick! We're thrilled to hear that our platform has been instrumental in enhancing your communication and team efficiency. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We're here to support you every step of the way. ### 26. Seamless Interface That Delivers an Effortless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel O. | Customer Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Aircall?** Their seamless and intuitive interface, and that it has a mobile app too. **What do you dislike about Aircall?** I haven't found anything yet I dislike from Aircall. **What problems is Aircall solving and how is that benefiting you?** Making outbound calling seamlessly, in an intuitive platform, and even on the go with the mobile app. **Official Response from Oona Pecson:** > Hi Miguel, Thank you so much for the fantastic review! We’re thrilled to hear that you’re having a seamless experience with Aircall. If you ever have questions or have any concerns, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 27. Best quality on calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Aircall?** Using Aircall made my work easier on receiving calls, working clients data and being able to track them if needed. Quality is very important while working and with Aircall qualtiy is at top. **What do you dislike about Aircall?** Aircall should consider adding more settings to being enable to customize our performances on what every person need. **What problems is Aircall solving and how is that benefiting you?** Aircall is writing notice to everz call we made which is very helpful to find out what we talked about with our client on or two days before ### 28. Reliable and Efficient Platform for Global Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Aircall?** I really like that the system is quite user-friendly and that preferences can be easily configured according to my work needs. The option to listen to calls again and have the record saved is invaluable for clarifying doubts. Additionally, Aircall allows me to communicate effectively and reliably with anyone globally with minimal or no interruptions. **What do you dislike about Aircall?** Everything works excellently. **What problems is Aircall solving and how is that benefiting you?** Aircall reduces wait times between calls, improves efficiency during my workday, allows replaying calls to clarify doubts, and offers reliable communication worldwide without interruptions. ### 29. Great Experience with Aircall **Rating:** 4.0/5.0 stars **Reviewed by:** Conor J. | Senior Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Super simple to use. The power dialer works really well for me to get a quick calling session done. I use hubspot and the integration works great most of the time. **What do you dislike about Aircall?** I've had a good experience overall, however, there was some issues in hubspot integration where I click to call the number, and it the phone extension doesn't load within hubspot. **What problems is Aircall solving and how is that benefiting you?** It's just a phone for me generally. I don't utilize a lot of its features as I'm not aware of all of them, and the phone, and power dialer are the main features i really need for my position. The power dialer helps me get a lot of calls out quickly. ### 30. Simple to use, practical, and safe **Rating:** 5.0/5.0 stars **Reviewed by:** MINGNAKE TANIA N. | Conseiller clientèle, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Aircall?** What I greatly appreciate about Air call is the ease of making calls, the fact that we have visibility on missed calls, and the ability to listen to calls and voicemails. **What do you dislike about Aircall?** What I appreciate the least is the fact that you can only send SMS to contacts who have sent you one beforehand. It's a shame. **What problems is Aircall solving and how is that benefiting you?** Picked up because people are more inclined to pick up numbers that seem familiar to them ### 31. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Amadou Moctar D. | Conseiller client, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Aircall?** The act of leaving a detailed note and the call history of the client in the call recording with AI **What do you dislike about Aircall?** Calls that ring simultaneously on other extensions **What problems is Aircall solving and how is that benefiting you?** Request for information on how the customer account works ### 32. Experience review for/with aircall. **Rating:** 5.0/5.0 stars **Reviewed by:** Sew A. | Technical Engineer - Inverter & Solar, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Aircall?** It has alot of routing options and is flexible in options. Customise it exactly how you want. Use it for work in customer support. And there is almost never a server issue that has been experienced. **What do you dislike about Aircall?** Unable to switch between a easy interface and complexe one. **What problems is Aircall solving and how is that benefiting you?** Providing routing options for diffrent agents to receive calls. ### 33. Seamless HubSpot Integration, Easy Set-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Tom E. | Head of Direct Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Aircall?** The integration with HubSpot is fantastic—it makes tracking and managing calls incredibly efficient. The AI-powered summaries of transcripts have been a game changer, saving a significant amount of time by providing quick insights without needing to re-listen to calls. The setup process was straightforward, and while the free onboarding calls weren’t strictly necessary, they were helpful in fine-tuning a few things. **What do you dislike about Aircall?** We had a few issues early on with laptop/computer compatibility, which were mostly related to our old IT equipment and thus Aircall crashing and running slow. It wasn't immediately obvious that this was the initial issue. These were all ironed out in the first couple of weeks. **What problems is Aircall solving and how is that benefiting you?** Main issue I had before is my previous provider wasn't connecting with hubspot correctly. Now it is doing that it makes it 100x easier to track productivity and customer timelines. **Official Response from Francis Ramos:** > Hi Tom, and thanks for leaving us a 5-star review! I'm glad to hear that you’re enjoying Aircall so far and that the issues you experienced early on were able to get ironed out. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 34. Great Dialing Features, Occasional Connection Issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Allen A. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Aircall?** The ability to dial and redial contact numbers is a useful feature. **What do you dislike about Aircall?** Sometimes there are issues with the connection. I'm not sure if it's my internet, but occasionally people on the other end have trouble hearing me clearly. **What problems is Aircall solving and how is that benefiting you?** It has been extremely helpful for me in consistently calling my leads, and I also appreciate that I can review calls from previous months at any time. ### 35. Best Application **Rating:** 5.0/5.0 stars **Reviewed by:** Denise L. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Aircall?** Aircall was very helpful to our business. It helps us communicate, of course, with our customers. It is very easy to use and has no technical hiccups when in use. I find this application very user-friendly. Everything is already there. What I like most is the Aircall AI system. It is great! **What do you dislike about Aircall?** Nothing bad to note. I haven't had any bad experiences using the application. **What problems is Aircall solving and how is that benefiting you?** It is benefiting me and the company because I use Aircall to extract the metrics and stats of the advisors that we have. It is used to track their call performance and such. **Official Response from Francis Ramos:** > Thanks for leaving us this positive review, Denise! We're happy to hear that Aircall has been beneficial to your business by helping you track call performance and extract metrics and stats of your advisors. Thanks again for sharing your positive experience with us. ### 36. Simple, reliable, and efficient...It makes my work seamless. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Aircall?** What I like most about Aircall is how easy and intuitive it is to use. It doesn’t rely on complex tools or cluttered features, it just works, and it works well. Everything is easily accessible, allowing me to manage calls while handling other tasks at the same time. The flexibility it offers is a huge plus for productivity. The call quality is excellent (10/10) and the overall functionality of the software is also top-notch. Overall, Aircall has been a great asset in my day-to-day workflow. **What do you dislike about Aircall?** While there are occasional minor glitches, they are extremely rare and don’t interfere with the overall experience. **What problems is Aircall solving and how is that benefiting you?** My daily job, callin and receiving calls from patients. **Official Response from Francis Ramos:** > Thanks for leaving us a positive review! We're thrilled to hear that Aircall has been a seamless and efficient tool for managing your calls, and that you're enjoying our platform's ease of use and call quality. Please don't hesitate to send a support ticket if you ever need assistance or have questions. Thanks again for choosing Aircall! ### 37. Seamless calls, texts and voicemails **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa V. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Aircall?** I like that you can pre-record voice messages so you can just select the appropriate one when you reach voicemail. Also, you can easily integrate with you CRM so you can create tags to trigger certain automations for example, a no answer message or a follow up email with information right after the call. **What do you dislike about Aircall?** Nothing so far, it's an all-in-one communication platform. **What problems is Aircall solving and how is that benefiting you?** We needed a local US number that would integrate all communication in one, which Aircall resolves swiftly through the desktop app. **Official Response from Francis Ramos:** > Thanks for this positive review, Vanessa! We're glad to hear that you're enjoying the pre-recorded voice messages and CRM integration features! Feel free to submit a ticket via our Support Portal if you ever need assistance. Thanks again for choosing Aircall! ### 38. Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Ysenia R. | Care Navigator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Aircall?** Able to use on all devices and not needing a telephone. **What do you dislike about Aircall?** Sometimes the connection is shady and not very stable. **What problems is Aircall solving and how is that benefiting you?** It is solving our issues or following up with patients and benefits me by the features of calling and texting patients. ### 39. Excellent communication option **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra P. | Asesor Comercial Jr, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Aircall?** I like that it's very easy to use, and I can connect it to my CRM, which helps me automatically keep track of my records. It also offers call details. The connection is very good and there's no interference. **What do you dislike about Aircall?** I just don't like that it asks me to update my password so often. **What problems is Aircall solving and how is that benefiting you?** record all calls made **Official Response from Diana Bugai:** > Thank you so much for your kind review, Alexandra! We love hearing from our users and appreciate your feedback on the ease of use, CRM integration, and reliable call quality. We’ve also noted your comment on password updates—feedback like this is valuable as we continue to improve the user experience. Feel free to reach back out to us if you ever have any questions or need assistance—we’re always happy to help. Thanks again! ### 40. simple, even if not very intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Anna F. | SDR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Aircall?** The fact that there are no problems on the line. With other competitors, the line was very disturbed, and the prospect immediately perceived it as a cold call. Assistance via chat is the best!!1 **What do you dislike about Aircall?** In addition to the dashboard, you need to download the keypad to make calls. It would be convenient to have it within the dashboard instead. The loading times for calls made on the dashboard are too long. **What problems is Aircall solving and how is that benefiting you?** More phone calls, definitely. **Official Response from Francis Ramos:** > Thank you for your feedback, Anna! We're happy to hear that you find our phone line to be reliable and that you enjoyed your chatbot experience! It's our goal to make it as helpful as possible. At the same time, we understand your concerns about the dashboard and the call loading times, and will bring this feedback to the team for review. Thanks again for choosing Aircall! ### 41. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Vashonay N. | Independent Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Aircall?** This app is a life saver! Instead of spending all my time looking for leads, it send them directly to my phone. I’m able to make money and be present with my family 💖 **What do you dislike about Aircall?** Sometimes you get callers who have the wrong number. I just redirect them **What problems is Aircall solving and how is that benefiting you?** Finding quality candidates ### 42. Great way to streamline work from my computer. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Aircall?** The most helpful feature of Aircall is being able to use it on my computer. It was super easy to install and use from my PC an integrated much more easily into my workflow than having to make calls from my phone. **What do you dislike about Aircall?** Overall it works great, but I couldn't use it for a GitHub account I was trying to create. This could be an issue on their side instead, but their confirmation text wouldn't go to my Aircall number, but it would to my personal number. **What problems is Aircall solving and how is that benefiting you?** I would have to swap back and forth between my phone and computer to test my Voice AI, but now I can do it all in one place. **Official Response from Francis Ramos:** > Hi there, and thank you for sharing your positive experience with Aircall! We're thrilled to hear that using it on your computer has streamlined your workflow. With regards to using Aircall with GitHub, have you tried submitting a ticket through the Support Portal for assistance? If not, please feel free to send one immediately so that the team can try and help troubleshoot. Thanks again for choosing Aircall! ### 43. Best softcall software so far **Rating:** 5.0/5.0 stars **Reviewed by:** Romain B. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Aircall?** AirCall is the best tools i used so far. It's super easy to callback client or receive call. The call are dispatched between everyone in the team. For a Customer Support, it's the best thing to have. Use it everyday and love it! We can also use it with Odoo, it's easy to setup it for everyone. **What do you dislike about Aircall?** Onlything I can dislike from it it's the UI, but it's still super good. **What problems is Aircall solving and how is that benefiting you?** Simplicity of receiving call. very easy to callback client when we miss their call. **Official Response from Francis Ramos:** > Thank you for your positive feedback, Romain! It's great to hear that you find Aircall to be the best tool for your customer support needs. We appreciate your feedback on the UI and will take that into consideration for future improvements. If you have any specific suggestions on how we can enhance the user interface or if there are any other features you'd like to see added, please feel free to reach out. Thanks again for choosing Aircall! ### 44. Easy and affordable way to connect with peers and colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Christella U. | Call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Aircall?** I like that I can use it just as long as I am connected to the internet. In my country, we need to have minutes (airtime) to make calls but with Aircall, I just need internet connection and that's it. **What do you dislike about Aircall?** I don't like how sometimes there is a lag in audio and echoes. It's annoying to hear yourself speak on the other end of the call. **What problems is Aircall solving and how is that benefiting you?** Using long periods of time when making calls. Now I can just make a list of all the contacts I need to call and easily have access to them. **Official Response from Francis Ramos:** > Hi Christella, and thank you for sharing your feedback on Aircall! We're thrilled to hear that you appreciate the convenience of making calls over the internet. We understand that audio quality is crucial, and apologize for any inconvenience caused by lag or echoes, which our team is working to improve. If you encounter any issues in the future, please don't hesitate to reach out to our support team. Thank you for choosing Aircall! ### 45. Great Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Matteo S. | Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Aircall?** How can be connected to our CRM. Easy dial, history, and possibility to connect to an external microphone **What do you dislike about Aircall?** The tags at the end of the call can be upsetting, I just want to refresh the page and call the next lead **What problems is Aircall solving and how is that benefiting you?** Fast dialing ### 46. Best Phone app I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Marco A. | Care Navigator, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Aircall?** The simplicity of the interface and the MacOS app is amazing. I can listen to calls, send messages and organize my day! It was easy to implement and helps us a lot with customer support! we use it every day! **What do you dislike about Aircall?** Maybe more options on the app for monitoring the volume and output is needed **What problems is Aircall solving and how is that benefiting you?** Connectivity for multiple people, since it let us use extensions. **Official Response from Francis Ramos:** > Thank you for the positive feedback! We're glad to hear that our interface and MacOS app are making a difference in your day-to-day operations. We'll take note of your suggestion for more options on the app for monitoring volume and output and report it back to the team. Thanks again for choosing Aircall! ### 47. Aircall and Hubspot a perfect partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Rod W. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Aircall?** It always works seamlessly. Fantastic simple setup and support **What do you dislike about Aircall?** Once the country codes are setup you are good to go **What problems is Aircall solving and how is that benefiting you?** MS Teams calling was slow and not intergrated. Now that we have Aircall our customer journey is complete ### 48. Simplicity and style all in one **Rating:** 5.0/5.0 stars **Reviewed by:** Zane J. | Senior Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Aircall?** It's so easy to use and set up. adding users is straight forward, and gives us flexibility to easily integrate with the amazing customer support. We use this every day and its many features and functions to allow us to streamline our process **What do you dislike about Aircall?** I think I'd prefer a dark mode for the original app. **What problems is Aircall solving and how is that benefiting you?** It solves our main issue of data tracking by allowing us real time updates on call times, answer rates, and housing call recordings **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Zane! It's great to hear that you find our platform easy to use and that it has helped streamline your processes. Your feedback about a dark mode for the app is noted, and we'll pass it along to our product team for consideration. If you have any further suggestions or feedback, please feel free to reach out via our Support Portal. Thanks again for choosing Aircall! ### 49. Great Connectivity and Multiple Numbers, but UI Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Aircall?** Have different numbers, in the company we have some different countrys as: Canada, Florida. We can use a different number per city and also the connectivity is great **What do you dislike about Aircall?** Sometimes the user interface is not clear, for example: Making a dealing list is difficult through phone sometimes, impossible. **What problems is Aircall solving and how is that benefiting you?** Is solving the connectivity and the PC requirements to use. ### 50. The program is really good, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Gerardo D. | Sales excecutive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Aircall?** It is very user-friendly, the interface is really comprehensible, and the sound quality is awesome **What do you dislike about Aircall?** Not too much, there is no problem up to this moment with my air call, the call's sound quality is really good **What problems is Aircall solving and how is that benefiting you?** Prospection in business and customer service currently ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+22%3A51%3A28+-0500&secure%5Bsession_id%5D=b83c361a-799f-4d98-8115-290b8a9c5b92&secure%5Btoken%5D=1f846641a46f1df2644fed6e8dafde253f6da5720039a2d47b7ce1b26d296486&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Bee](https://www.g2.com/products/bee-2025-04-28/reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday work management](https://www.g2.com/products/monday-com/reviews) - [MovingPro](https://www.g2.com/products/movingpro/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Richpanel](https://www.g2.com/products/richpanel/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [ServiceM8](https://www.g2.com/products/servicem8/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snapsheet](https://www.g2.com/products/snapsheet-snapsheet/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews)