---
title: Aircall Reviews
meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1605 reviews by the users' company size, role or industry
  to find out how Aircall works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 1605
  scale: '5'
date_modified: '2026-07-04'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Aircall Reviews
**Vendor:** Aircall  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 1,605
## About Aircall
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.



## Aircall Pros & Cons
**What users like:**

- Users commend Aircall for its **user-friendliness** , making it easy for anyone to utilize effectively without extensive training. (263 reviews)
- Users value the **easy integration** of Aircall, enhancing communication and operational efficiency across various platforms. (112 reviews)
- Users appreciate the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking capabilities effectively. (105 reviews)
- Users value Aircall's **reliability** and ease of use, enhancing communication and support within their teams. (104 reviews)
- Users value Aircall's **intuitive setup** and user-friendly interface, simplifying communication for both technical and non-technical users. (99 reviews)
- Integrations (95 reviews)
- Easy Setup (93 reviews)
- Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews)
- Simple (84 reviews)
- Users appreciate the **quick and friendly customer support** from Aircall, ensuring issues are resolved promptly. (83 reviews)

**What users dislike:**

- Users experience **connection issues** with Aircall, including finicky Teams integration and occasional call disconnections. (71 reviews)
- Users face significant **call issues** with Aircall, including poor quality, frequent drops, and unreliable app performance. (58 reviews)
- Users struggle with **dialer issues** , like not having a proper phone directory and needing to redial every time. (46 reviews)
- Users report **slow loading** times leading to dropped calls and delays, especially with weak internet connectivity. (44 reviews)
- Users feel the lack of **missing features** in Aircall hampers their experience, particularly regarding text handling and individual voicemails. (37 reviews)
- Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (36 reviews)
- Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (36 reviews)
- Performance Issues (34 reviews)
- Limited Features (29 reviews)
- Recording Issues (29 reviews)

## Aircall Reviews
  ### 1. Intuitive and Effective Communication with Aircall

**Rating:** 5.0/5.0 stars

**Reviewed by:** sebastiangonzalez G.

**Reviewed Date:** November 23, 2025

**What do you like best about Aircall?**

I love how Aircall has simplified communication with my clients, transforming a previously complicated process into something simple, fast, and intuitive. I appreciate the ability to work as a team, as someone from my company can answer a chat for me when I'm not available. Additionally, the Aircall mobile app allows me to make calls and send messages even when I'm not on my computer, which is very convenient. I enjoy the cross-platform work it offers, making my experience simple and intuitive. The seamless integration with Salesforce is also a great benefit, ensuring everything works smoothly. The initial setup was very simple, making it hassle-free to start using Aircall. Overall, I find Aircall perfect and I am more than willing to recommend it to others, as evidenced by my 10 out of 10 recommendation score.

**What do you dislike about Aircall?**

nothing, everything is perfect

**What problems is Aircall solving and how is that benefiting you?**

Aircall makes communication with my clients simple, fast, and intuitive. It allows me to work as a team, respond to chats for others, and use the mobile app for calls and messages, integrating perfectly with Salesforce.

**Official Response from Oona Pecson:**

> Hi Sebastian, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on how Aircall simplifies client communication, supports teamwork, and works seamlessly across devices with Salesforce.

We’re thrilled that everything is working perfectly for you—and a 10/10 recommendation means the world to us. Thank you!

Feel free to reach out anytime if you have questions or want to explore more ways to optimize your workflow, we’re always here to help.

Best,
Aircall Marketing Team

  ### 2. Power Dialer Made Sales and Support Work Effortless

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 01, 2026

**What do you like best about Aircall?**

I liked features like the power dialer and how it made it so much easier to work in roles like sales and customer support. I also appreciated how i didnt have to manually type or copy-paste any information.

**What do you dislike about Aircall?**

What i dislike is mostly the inconsistent call quality. For example, some connection drops, unstable internet, and lagging or freezing.

**What problems is Aircall solving and how is that benefiting you?**

Aircall solves the challenges and issues of fragmented business communications and clunky phone systems. It benefits me by helping me streamline workflows and personalizing customer interactions. All of its AI integrations are also very benefitial.

**Official Response from Oona Pecson:**

> Hi there,
Thank you for taking the time to share this review! We're happy to hear that the Power Dialer has made such a difference in your sales and support workflows, and that the AI integrations have been beneficial.

We also appreciate your note on the inconsistent call quality. As a VoIP solution, call quality can be impacted by internet connectivity, but please don't hesitate to reach out  via our Help Center here [ https://support.aircall.io/en-gb ] if the issue persists and our Support Team will be happy to troubleshoot for you.

Thanks again!

Best,
Aircall Marketing Team

  ### 3. Seamless Integration, Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike R.

**Reviewed Date:** January 04, 2026

**What do you like best about Aircall?**

I use Aircall as our primary phone system for customer support and find it reliable and easy to use. The integration tools, like CRM and helpdesk platforms, save me a lot of time. I appreciate the ease of access when calling, and its integration with our CRM or helpdesk ticket system improves our communication workflow. This makes it easier to provide timely, professional support. The initial setup was straightforward with easy-to-follow guides.

**What do you dislike about Aircall?**

When internet is low, the voice quality is also low.

**What problems is Aircall solving and how is that benefiting you?**

I use Aircall as our primary phone system for customer support. It integrates with CRM and helpdesk platforms, saving us time. Aircall improves our communication workflow, making it easier to provide timely, professional support. It's reliable, easy to use, and offers ease of access when calling.

**Official Response from Oona Pecson:**

> Hi Mike,
Thank you so much for your kind review! We’re thrilled that the CRM/helpdesk integrations and straightforward setup are streamlining your support workflow.Also, thanksfor flagging the call quality when bandwidth is low.  VoIP depends on your network, but if you reach out to our Support Team with specific examples the next time you notice a dip in quality, they will be happy to help find a solution. Thanks again!

Best,
Aircall Marketing Team

  ### 4. Game-Changer with Seamless Integration and User-Friendly Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hermes G.

**Reviewed Date:** November 19, 2025

**What do you like best about Aircall?**

I find Aircall extremely valuable as it transforms our VoIP communication system, being the primary mode of conversation with our clients. I particularly love that it automatically saves recordings and transcripts of all our calls, which enhances our record-keeping and tracking capabilities. The user-friendliness of Aircall is another standout feature, making it simple for anyone on the team to use without intensive training. The mobile app is a game-changer, revolutionizing how we make and receive calls by offering flexibility and accessibility, especially on the go. Furthermore, the integration with multiple systems, notably the seamless connection with HubSpot, has marked a significant improvement in how we operate, creating a noticeable before and after in efficiency and effectiveness. The ease of the initial setup and the responsive assistance we received to resolve any queries further highlight Aircall’s excellent support system. Overall, these features make Aircall incredibly multifaceted and essential to our operations.

**What do you dislike about Aircall?**

I wish they improved the Teams connection. It's a little finicky to install and use.

**What problems is Aircall solving and how is that benefiting you?**

I find Aircall essential for our VoIP, auto-saving call recordings and transcripts. It's user-friendly, with a great mobile app, and HubSpot integration has transformed our operations.

**Official Response from Oona Pecson:**

> Hi Hermes, and thank you so much for your kind review! We’re thrilled to hear Aircall has become the backbone of your client conversations. It’s great to know that automatic call recordings and transcripts are strengthening your record-keeping and tracking, and that our user-friendly design helps your team get up to speed without heavy training. 

We’re especially excited that the mobile app is a game-changer for flexibility on the go, and that our integrations (especially HubSpot) created a clear “before and after” in efficiency. 

Thank you for flagging the Microsoft Teams connection. We’re continuously working to streamline that experience.

If there’s anything we can help you optimize next, please reach out anytime. We’re here to keep your conversations flowing!

Best,
Aircall Marketing Team

  ### 5. Effortless Setup, Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sheila H. | Wholesale Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 19, 2025

**What do you like best about Aircall?**

I really love using Aircall because it is incredibly easy to use, and its user-friendly design makes navigation a breeze for me and my team. The dashboard stands out as a favorite feature due to its simplicity and accessibility, which I find very helpful for maneuvering through tasks. Additionally, the inclusion of AI capabilities is a significant enhancement that has greatly benefited team leads with agent monitoring and performance reviews. This feature allows for a better assessment of how phone calls are handled, thus aiding in performance evaluations. I also appreciate how easy it is for the agents to transfer and conduct conference calls using the app, further streamlining communication processes. Another commendable aspect of Aircall is the excellent customer support, especially from Brianna, who is always available to assist us and address any issues we encounter. Her willingness to arrange meetings if needed really adds to the overall support experience. Furthermore, the workflow feature is very user-friendly, and any issues with this can be quickly resolved with the help of Brianna. Overall, I am really pleased with the upgrades Aircall has implemented recently, as they have positively impacted our help desk operations.

**What do you dislike about Aircall?**

Honestly, I can't think of anything I dislike about Aircall.

**What problems is Aircall solving and how is that benefiting you?**

Aircall streamlines our help desk operations by facilitating customer communications through calls and texts, enabling effective agent monitoring, enhancing performance reviews with AI, and blocking unwanted calls. Its user-friendly dashboard and smooth workflows enhance team efficiency and ease of use.

**Official Response from Oona Pecson:**

> Hi Sheila, and thank you so much for your kind review! We’re thrilled to hear that Aircall’s intuitive, user-friendly dashboard is helping you and your team move faster. We’re also glad that transfers and conference calls are seamless and that workflows feel simple and reliable.

If you ever want help fine-tuning workflows, exploring more AI features, or anything else, please don’t hesitate to reach out—we’re always here to help. Thanks again!

Best,
Aircall Marketing Team

  ### 6. Quality platform to reach customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelvin A. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Aircall?**

I can get multiple CLI's & the quality of calls are very good.

**What do you dislike about Aircall?**

I haven't experienced any downsides. The service is perfect for me.

**What problems is Aircall solving and how is that benefiting you?**

It's helps me to reach my customers easily without any issues or challenges

**Official Response from Oona Pecson:**

> Hi Kelvin,
Thanks so much for the fantastic review! We’re thrilled to hear that Aircall is helping you reach customers smoothly.

If you ever have questions or need help with something, please don't hesitate to reach out! We're here and happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 7. Aircall Simplifies Call Management with Intuitive Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 17, 2025

**What do you like best about Aircall?**

Aircall makes call management easy and efficient. The interface is intuitive, and the integration with CRM tools helps streamline workflows.

**What do you dislike about Aircall?**

Sometimes the call quality drops unexpectedly, and the reporting features could be more customizable for deeper insights.

**What problems is Aircall solving and how is that benefiting you?**

As a French company with part of our team working offshore in Mauritius, Aircall plays a crucial role in maintaining smooth and reliable communication across borders. It helps us overcome the challenges of remote collaboration by providing a centralized, cloud-based phone system that integrates seamlessly with our existing tools. Thanks to Aircall, our support and sales teams can stay connected, respond quickly to customer needs, and maintain high service standards regardless of location. This has significantly improved our operational efficiency and team cohesion.

**Official Response from Oona Pecson:**

> Hi there,
Thank you for the fantastic review! We’re thrilled that our intuitive interface and CRM integrations are streamlining your workflows and supporting your teams with reliable, cross-border collaboration.

We’re sorry to hear about the occasional call quality dips. Feel free to reach out to our Support team with examples of this issue, and we can help find a solution.

However, we appreciate your note on more customizable reporting. We're always trying to improve, and it's feedback like yours that allows us to do so. Thanks again!

Best,
Aircall Marketing Team

  ### 8. Click-to-Dial and Power Dialing That Speeds Up Calling

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lisa J. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Aircall?**

the way i can click to dial or load a bunch of eads from my crm and power dial

**What do you dislike about Aircall?**

since we had to upgrade to workspace it hasnt integrated with my pipedrive correctly. I can load multiple calls in but im having issues with click to dial and notes not loading

**What problems is Aircall solving and how is that benefiting you?**

power dialer system or my crm

**Official Response from Oona Pecson:**

> Hello Lisa,
We’re sorry to hear you’re running into technical difficulties with your Pipedrive integration. We want to get this resolved for you immediately so your team can work without interruption. Please submit a ticket at the attached link and our team is standing by to investigate this for you.

Best,
Aircall Marketing Team

  ### 9. Try Aircall first, rather than suffering through the other options, I wish I did!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex S. | Customer Service Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Aircall?**

Aircall is the best phone app we've used here at work of the 3 different ones over the years I've been here. The shared callback list for each team is very helpful, but still has the ability to assign calls to yourself personally. It's very easy to learn to use.

**What do you dislike about Aircall?**

I don't really have any complaints about Aircall. A few design and functionality issues I've had, I emailed support and they fixed it within a week or two! One suggestion I'd have is to have a popup for a brand new user that explains that the callback list is SHARED. We've had a couple new users close every single callback request and voicemail that didn't pertain to them and it was very difficult to try and ensure we returned all those calls. On that same note, I wish you could UN-archive a callback or voicemail ticket.

**What problems is Aircall solving and how is that benefiting you?**

Aircall helps our team reply to customers quicker and helps us avoid double touches by using the shared inbox but being able to assign calls to yourself or to another team member.

**Official Response from Oona Pecson:**

> Hi Alex, and thank you so much for your kind review! We’re thrilled to hear Aircall is the best phone app your team has used and that the shared callback list (plus the ability to assign calls) helps you collaborate and respond faster. It’s great to hear the product is easy to learn, too!

Huge thanks for shouting out our Support team’s quick turnaround, and providing insights that help us prioritize what matters most. Feel free to reach out anytime if you have questions or want to explore workflows to further reduce double touches—we’re always happy to help. Thanks again for choosing Aircall!

Best,
Aircall Marketing Team

  ### 10. Easy to Use, Perfect for Our Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User

**Reviewed Date:** November 17, 2025

**What do you like best about Aircall?**

I greatly appreciate the ease of use of Aircall, which makes the user experience very smooth and efficient. It is a tool that I primarily use to manage business calls and sort my communications through a tagging system, which proves to be very practical for categorizing calls and obtaining volume analytics. The call replay feature is also valuable as it allows for the recovery of any missed information, which is extremely useful in professional contexts. In general, everything works well with Aircall and I find that the integration with other software like Pipedrive and Modjo further enhances its value. Overall, these features make Aircall an essential tool for me, which I would be ready to recommend to any professional looking for a high-performance telephony software.

**What do you dislike about Aircall?**

Some server bugs, where sometimes the calls don't ring.

**What problems is Aircall solving and how is that benefiting you?**

I use Aircall for professional calls, which allows me to categorize calls with tags and benefit from telephony without a smartphone. Ease of use and smoothness are essential for me.

**Official Response from Oona Pecson:**

> Hi there, and thank you so much for your thoughtful review! We’re thrilled to hear that Aircall’s ease of use makes your workflow smooth and efficient. It’s great to know that tags are helping you categorize calls and surface valuable volume analytics—that kind of clarity is exactly what we aim to deliver.

I’m sorry to hear about the occasional instances where calls don’t ring. Reliability is a top priority for us. If you ever have questions or need a hand, please don’t hesitate to reach out. Thanks again for the fantastic feedback!

Best,
Aircall Marketing Team

  ### 11. Customer support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Meghan E. | Compliance Manager, Consumer Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Aircall?**

Aircall is very straightforward and integrates within Kustomer so we can track calls/texts/emails in one spot

**What do you dislike about Aircall?**

Analytics still have room for improvement

**What problems is Aircall solving and how is that benefiting you?**

Keeping everything in one spot for us!

**Official Response from Oona Pecson:**

> Hi Meghan,
Thank you so much for your review! We love hearing that Aircall’s straightforward setup and Kustomer integration help you keep calls, texts, and emails all in one place.

We also really appreciate your note on Analytics. If you’re open to it, we’d love to hear your feedback on what would make the biggest impact for you. Please feel free to contact us with any notes at support@aircall.io!

If you have additional questions or need assistance, we’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 12. Easy Calls That Streamline Daily Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Diana D. | Customer Support Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 27, 2026

**What do you like best about Aircall?**

It is easy to make calls, and helps a lot on the Customer Support side. I use it quite a lot to handle customer problems daily. I can easily code the call to help my peers understand the issue.

**What do you dislike about Aircall?**

Sometimes it takes a while to load, and works more slowly on partial screen.

**What problems is Aircall solving and how is that benefiting you?**

Contacting the restaurant partners to help solving customer issues.

**Official Response from Oona Pecson:**

> Hi Diana,
Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on how easy it is to make calls and streamline daily customer support.

We’re sorry to hear the app has been taking a while to load. We recommend keeping the app updated so you always have the latest improvements and fixes. If the issue continues after updating, please reach out to our Support team so they can look into it further.

Feel free to reach out if you have any other questions or need a hand. We’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 13. Effortless Daily Calling with Aircall

**Rating:** 5.0/5.0 stars

**Reviewed by:** Irish Q. | Customer Care Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Aircall?**

What I like best about Aircall is that it’s very easy to use and navigate, which is especially important since I use it every day.

**What do you dislike about Aircall?**

One area that could be improved in Aircall is the headset connectivity. At times, it doesn’t connect smoothly, which can disrupt workflow and calls.

**What problems is Aircall solving and how is that benefiting you?**

Aircall is solving the problem of managing calls efficiently by centralizing everything in one easy‑to‑use platform. It helps me avoid juggling multiple tools and makes communication smoother. The biggest benefit is that it saves me time and keeps my workflow organized, especially since I use it every day.

**Official Response from Oona Pecson:**

> Hi Irish,
Thank you so much for your kind review! We’re thrilled to hear that Aircall’s easy, intuitive navigation supports your workflows and helps you stay organized every day. We also appreciate you flagging the occasional headset connectivity hiccups. Our team is continuously working to make device pairing even smoother.

Feel free to reach back out if you ever have any questions or need assistance. We’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 14. Reliable Service, Easy Setup with Crystal Clear Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gary M.

**Reviewed Date:** December 02, 2025

**What do you like best about Aircall?**

I love that Aircall is simple and easy to use, making it a reliable tool for communication even in the wilderness of Northern Canada, where it operates without any issues. The dependable nature of Aircall is impressive, and I would gladly recommend it to businesses of all sizes, from small, medium, to large enterprises. The ease of setup is a significant advantage, as it works efficiently right out of the box. I am also impressed with the clarity of conversations it facilitates, which enhances communication quality. Additionally, the service reliability stands out as one of its strongest points, providing consistently dependable service. Lastly, I appreciate that it integrates well with Pipedrive, which adds to its functionality and versatility.

**What do you dislike about Aircall?**

Nothing, no complaints.

**What problems is Aircall solving and how is that benefiting you?**

I find Aircall dependable with clear conversations, ease of use, and simple setup, even in remote locations like Northern Canada.

**Official Response from Oona Pecson:**

> Hi Gary,
Thank you so much for your kind review! We’re thrilled to hear that Aircall’s reliability, crystal‑clear call quality, and setup are serving you well, even in remote locations like Northern Canada. 

If you ever have any questions or need a hand with anything at all, feel free to reach out. We’re always happy to help. Thanks again for the recommendation!

Best,
Aircall Marketing Team

  ### 15. Efficient Call Management, Needs Better Rotation

**Rating:** 5.0/5.0 stars

**Reviewed by:** tiijah j.

**Reviewed Date:** January 09, 2026

**What do you like best about Aircall?**

I like that Aircall has different ringtones, which is useful when calls come in for different departments. It helps me manage who to transfer calls to by seeing who among my coworkers is online and available.

**What do you dislike about Aircall?**

I think the call rotation needs improvement. Some workers get more calls than others, which is not fair. It should be a balancing system to ensure the calls are split up evenly. Also, we initially tried to use Aircall's workspace, but it started not to work for us, so we switched back to the Aircall app.

**What problems is Aircall solving and how is that benefiting you?**

Aircall helps manage call volume and notifies me of missed calls. I appreciate the different ringtones and seeing coworker availability, as it aids in transferring calls to the right departments.

**Official Response from Oona Pecson:**

> Hi Tiijah,
Thanks so much for the thoughtful review! We’re thrilled to hear that ringtones and teammate availability are helping you route calls quickly and stay on top of missed calls.

Sorry to hear about the issues with call rotation and Workspace. If you’re open to it, please reach out to our Support Team with specific examples of either issue and we can work towards finding a solution.

If there’s anything else we can do, please don't hesitate to let us know. We’re here to help anytime!

Best,
Aircall Marketing Team

  ### 16. Easy to Use with Handy Shortcuts, but Missed Calls Visibility Needs Work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Zerina F. | Front Desk Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 03, 2026

**What do you like best about Aircall?**

Ease of use and shortcut keys available to be more efficient

**What do you dislike about Aircall?**

Able to see missed calls for everyone instead of just you

**What problems is Aircall solving and how is that benefiting you?**

Incoming calls are easy to track

**Official Response from Oona Pecson:**

> Hi Zerina,
Thank you so much for your kind review! It's great to hear that Aircall’s ease of use and shortcut keys help you work more efficiently, and that incoming calls are easy to track.

Regarding the visibility of missed calls across the team, we appreciate you bringing this to our attention. We've relayed your feedback to our product team.

If you ever need anything or have additional questions, please don’t hesitate to reach out! We’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 17. Worst app ever! Like you have earth, trash and then Aircall!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Srivatsan R. | Lead Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 27, 2025

**What do you like best about Aircall?**

Makes me not work on days when there is PL football, cause it knows I will not be attentive at work and not work at all.

**What do you dislike about Aircall?**

Now, here is the juicy part!
1. Not an ease of use tool! Does not load at all. You will have to restart the app at least 10 times a day
2. You need to have a separate tab open to make calls, even though it is integrated with HubSpot. 
3. When you click on the call icon, select a number, and it dials on Aircalls, and the call connects - this whole process takes at least 15 to 20 seconds, whereas other apps take close to 5 seconds. 
4. State retention is horrible. When I call from tab 1, the same number is reflected in tab 2, tab 3 and tab 4. 
5. I need to give permissions constantly 
6. Does not consider working hours.

**What problems is Aircall solving and how is that benefiting you?**

Nil

  ### 18. Aircall: User-Friendly UI, Handy Features, and Great Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Aircall?**

I love everything about Aircall. UI, Integrations and it is very user friendly . The features are very handy as well

**What do you dislike about Aircall?**

There is no downside using it. Everything is good about it

**What problems is Aircall solving and how is that benefiting you?**

The record voicemail button and the ability to set up your own voicemail. Having the text message button is very handy as well

**Official Response from Oona Pecson:**

> Hi there,
Thank you so much for your kind review! We love hearing that Aircall's UI, integrations, and features are working so well for you. 

If you ever have any questions or need assistance, please don't hesitate to reach out. We're always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 19. AI Transcription and Call History Recording That Just Works

**Rating:** 4.5/5.0 stars

**Reviewed by:** Niño D. | Guest Service Expert | Call SME, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Aircall?**

-the AI transcription
-it gives you options to use the web or app version
-call history recording is very useful

**What do you dislike about Aircall?**

-When a call comes in, you can accidentally click on the lower right of the screen since there's no option to stop that pop up

**What problems is Aircall solving and how is that benefiting you?**

-We switched to aircall since according to my manager, our previous software that we use for calls is really costly. Aircall is cheaper and has a lot more features

**Official Response from Oona Pecson:**

> Hi Niño,
Thank you for taking the time to leave a review! It’s great to know the switch to Aircall is saving costs while unlocking more features. That’s exactly the kind of value we aim to provide.

We also really appreciate your flagging the lower-right incoming call pop-up. Thanks for calling that out. If you share a few details with our support team (see the link below), they will troubleshoot and assist you.

If you ever have questions or need a hand, don’t hesitate to reach out. We’re always happy to help. Thanks again for choosing Aircall!

Best,
Aircall Marketing Team

https://support.aircall.io/en-gb

  ### 20. Easy-to-Review Performance with Strong AI Scorecards

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 07, 2026

**What do you like best about Aircall?**

The possibility of having tons of different numbers, AI implementation. 
I love also how the performance is easy to review
the app is easy to understand

**What do you dislike about Aircall?**

Sometimes reports might be a bit cancelling, in order to find the right agent and listen to the call you need to do different steps. 
love how AI is implemented with score cards

**What problems is Aircall solving and how is that benefiting you?**

N/A

**Official Response from Oona Pecson:**

> Hi there,
Thank you so much for your review! It's great to hear that Aircall's features, such as AI-powered scorecards and easy-to-review performance features, are helping your team.

We also appreciate your note on reports requiring several steps to find the right agent and call. Please feel free to reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can help you out if you have any specific questions or concerns about this issue.

If you have any other questions, please don't hesitate to reach out. Thanks again for the feedback!

Best,
Aircall Marketing Team

  ### 21. Keeps Data Intact and Makes Activity Tracking Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2026

**What do you like best about Aircall?**

Its ability to keep your data intact  and helps track activities

**What do you dislike about Aircall?**

It is unable to connect calls to some Countries

**What problems is Aircall solving and how is that benefiting you?**

It helping to solve the problem of having to work and call from different platforms

**Official Response from Oona Pecson:**

> Hi there,
Thank you so much for the kind review! It's great to hear that Aircall has been helping you keep your data intact, track activities, and consolidate your workflows into one platform.

We also appreciate your note on connectivity to certain countries. If you'd like to share more details, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!

Best,
Aircall Marketing Team

  ### 22. Easy Calling with Excellent Sound Quality

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Aircall?**

It's very easy to use for making calls, and the sound quality is excellent

**What do you dislike about Aircall?**

The dashboard takes a long time to load, even if you have a good internet connection.

**What problems is Aircall solving and how is that benefiting you?**

It helps me communicate with my clients and gather data about my work

**Official Response from Oona Pecson:**

> Hi there,
Thank you so much for the kind review! We're glad to hear that Aircall has been easy to use and that the sound quality has been excellent for your client communications.

We also appreciate your note on the dashboard load time. If the issue persists, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific examples so our Support Team can troubleshoot and find a solution. Thanks again!

Best,
Aircall Marketing Team

  ### 23. A simple and effective phone solution for teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shawn K. | Chargé de Clientèle, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Aircall?**

What I appreciate most about Aircall is its great ease of use right from the first time you use it. The interface is clear, intuitive, and implementation is quick, even for teams without advanced technical skills. The integrations with other tools (CRM, helpdesk, etc.) are seamless and provide a real time-saving benefit on a daily basis. The software is very reliable, and being able to use it on both computer and mobile offers real flexibility.

**What do you dislike about Aircall?**

The point that could be improved sometimes concerns the stability of calls depending on the internet connection: there are occasional small interruptions or latency, although this remains rare. Additionally, some advanced features could be a bit more customizable to suit all use cases. Finally, the price may seem a bit high for small teams, especially if they do not use all the offered integrations.

**What problems is Aircall solving and how is that benefiting you?**

Aircall helps us centralize all our incoming and outgoing calls on a single platform, which avoids dispersion between different tools or phone lines. Thanks to integrations with our CRM and support tools, each call is automatically linked to the right contact, saving a lot of time and improving customer follow-up. This also reduces human errors and allows the team to have better visibility on the history of exchanges. Finally, being able to work from anywhere, without relying on a fixed station, is a real asset for flexibility and continuity of service.

  ### 24. Great Business Phone System – Reliable & Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Angelica Elise A. | Hot Water System Product and Rebate Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 20, 2025

**What do you like best about Aircall?**

We've been using Aircall for our business communications, and the experience has been excellent. The interface is clean and user-friendly, the call quality is consistently clear, and integration with our CRM has streamlined our workflow significantly.

The ability to manage calls across multiple team members and devices is a big plus, and the support team has been responsive whenever we've had questions or needed assistance.

Highly recommended for businesses looking for a reliable VoIP phone system with powerful features and great customer support.

**What do you dislike about Aircall?**

None that I cant think of overall super helpful

**What problems is Aircall solving and how is that benefiting you?**

Remote Team Collaboration:
As our team works in different locations, we needed a cloud-based phone system. Aircall allows everyone to make and receive calls from anywhere using the desktop or mobile app — no more being tied to a physical office phone.

**Official Response from Diana Bugai:**

> Hi Angelica Elise, 
Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s user-friendly interface, call fluency, and integrations.  It’s also wonderful to know that our Customer Support team has been able to assist when needed. High-quality customer service is a big priority for us.

Thanks again for recommending Aircall — we truly appreciate your feedback!

  ### 25. Effortless Setup, Integrated Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gary C.

**Reviewed Date:** November 01, 2025

**What do you like best about Aircall?**

I find Aircall to be incredibly easy and straightforward to set up, integrating seamlessly with my Gmail account right from the moment I signed in. The integration process was smooth and intuitive, allowing me to apply noise-canceling features immediately, enhancing my communication experience from the get-go. I value the ability to make both outbound and inbound calls, and the chat functionality that it offers is equally beneficial. Additionally, the Text feature is particularly useful for my needs, as it handles messaging efficiently. I also appreciate the Tags and Notes feature, which is extremely effective for my work because it allows me to view profiles and necessary notes effortlessly. The call system and chat system are both robust and comprehensive, covering all bases in communication. Overall, everything about Aircall, from its setup to its core functionalities, makes it a tool I am very satisfied with, evidenced by my high recommendation score of 10 out of 10.

**What do you dislike about Aircall?**

N/A

**What problems is Aircall solving and how is that benefiting you?**

I find Aircall solves communication needs by enabling calling and texting. It’s easy to set up with Gmail integration and noise canceling, and I leverage features like Tags and Notes to manage client interactions effectively.

  ### 26. Helpful Tool That Boost Productivity and Multitasking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victoria M. | CS Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 22, 2026

**What do you like best about Aircall?**

Many tools, so helpful. We get more productive and multitasking.

**What do you dislike about Aircall?**

Sometimes it was bugging when I tried to zoom in the window to split the screen with other tabs.

**What problems is Aircall solving and how is that benefiting you?**

It helps a lot with work.

**Official Response from Oona Pecson:**

> Hi Victoria,
Thank you so much for the kind review! We love hearing from our users and are thrilled that Aircall has been helping you and your team stay productive and multitask more effectively.

We also appreciate your note on the zooming issue when splitting screens. Please feel free to reach out to us via email or via our Help Center here [ https://support.aircall.io/en-gb ] with specific examples so our Support Team can troubleshoot and find a solution. Thanks again!

Best,
Aircall Marketing Team

  ### 27. Bait and Switch – Proceed with Caution

**Rating:** 0.0/5.0 stars

**Reviewed by:** Carlos E. | Admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2025

**What do you like best about Aircall?**

The interface during the trial looked clean and easy to use, and the promise of a built-in power dialer seemed like a great solution. At first glance, it looked like an all-in-one calling platform that could save time and streamline outbound calling.

**What do you dislike about Aircall?**

The biggest issue is misleading pricing and features. The basic plan does not include the power dialer, and to access it you’re forced into a 3-seat minimum plan that costs almost $250/month after taxes. Customer support is very difficult to reach, refund requests are refused, and billing practices feel unfair — including charges after cancellation and unexplained add-ons. It feels more like a bait-and-switch than a reliable service.

**What problems is Aircall solving and how is that benefiting you?**

Honestly, Aircall did not solve any problems for me. I signed up specifically for the power dialer feature, but since the basic plan does not include it, the product became unusable without paying for an expensive upgrade. Instead of solving my calling and efficiency needs, it created more frustration with unexpected costs, poor support, and ongoing billing issues. There was no benefit — only wasted time and money.

  ### 28. Unrestricted satisfaction with top language quality

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dario L.

**Reviewed Date:** October 30, 2025

**What do you like best about Aircall?**

I have been using Aircall since 2022, and although I was initially forced to use it, I liked it from the start. I got to know it at my workplace, where it was embedded in Salesforce at the time, and it immediately provided me with a positive experience. I particularly appreciate the high call quality and reliable connection that Aircall offers, which allows for professional customer conversations without connection drops. The fact that Aircall makes communication so smooth is a big advantage, as it helps me acquire new customers and maintain existing ones. The Conversation Center is an extremely useful feature that allows for reviewing conversations and providing employees with valuable feedback on their communication skills. Additionally, I find Aircall's scalability remarkable, as it is easy to include multiple employees and numbers. I really like the interface, which makes Aircall a preferred choice over other providers I have tried. I am completely satisfied with Aircall's features, such as SMS writing, call transcription, and call forwarding, all of which work excellently. Aircall is not only a problem solver but actively prevents problems, significantly easing my workday.

**What do you dislike about Aircall?**

So far, I like everything!

**What problems is Aircall solving and how is that benefiting you?**

Aircall proactively prevents problems, offers outstanding call quality and reliable connections, ensuring customer conversations run smoothly and professionally. It helps me acquire new customers and maintain existing ones. In other words: It doesn't solve problems because with Aircall, no problems can arise in the first place.

  ### 29. Intuitive, Feature-Rich App That Streamlines International Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2025

**What do you like best about Aircall?**

Our company has been using this app for the past two years.
I am part of the sales team, so I use it a lot daily with out customers. and I am very satisfied with it.
It has significantly improved our workflow and processes.

The app is fast and intuitive, with good sound quality. It offers many useful features that are easy to personalize according to your needs and can be implemented at any time. Since we work with international customers, I find it extremely helpful that every incoming and outgoing call is instantly categorized with the appropriate country flag.

Searching for past calls is quick and efficient, whether by date, user, number, or by simply entering the phone number in the search bar. The ability to add notes and tags to each call is a great advantage for our team and for company statistics. Assigning missed calls and forwarding calls to colleagues is also straightforward.

Overall, I am very pleased with this app and highly recommend it, especially for companies with multiple departments or international clients who use different numbers for outgoing and incoming calls.

**What do you dislike about Aircall?**

So far, I have no particular negative aspects to point out.

**What problems is Aircall solving and how is that benefiting you?**

Communication with international customers.

  ### 30. Easy Access and Impeccable Contact Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gabriel G. | Quality Manager, Consumer Services, Enterprise (> 1000 emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Aircall?**

Intuitive interface, ease of use in daily life, and excellent call quality, in addition to good integration with other tools.

**What do you dislike about Aircall?**

Some occasional instabilities, especially during peak hours, and the cost can be high compared to other similar solutions.

**What problems is Aircall solving and how is that benefiting you?**

Aircall solves call management and organization problems by centralizing service, recording histories, and facilitating teamwork, which improves productivity and the quality of customer support.

**Official Response from Oona Pecson:**

> Hi Gabriel,
Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping your team collaborate more efficiently and deliver great support.

We're sorry to hear about the occasional instabilities you’ve encountered during peak hours. If you're up for it, please reach out to our Support team with specific details or examples of the issue the next time it happens. That way, we can find a solution.

We also appreciate your feedback on pricing. We’re committed to delivering strong value, and we’re happy to help ensure you’re getting the most from your plan.

If you ever have questions or need a hand, don’t hesitate to reach out. We’re always here to help.

Best,
Aircall Marketing Team

  ### 31. Reliable Call Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alin C.

**Reviewed Date:** December 11, 2025

**What do you like best about Aircall?**

I use Aircall mostly for handling a couple hundred calls a day, and I like that it's a simple solution for me and my teammates to share the workload in an organized manner. I consider it a powerful app with a lot of capabilities, like chat and WhatsApp included. The customer support is outstanding every time I need help, which I mostly value about Aircall. Setting up new users is really easy and flawless, and overall, it's a really useful app as it is.

**What do you dislike about Aircall?**

Sometimes it is a bit unstable, especially on the new workspace app, but a quick reload solves the issues.

**What problems is Aircall solving and how is that benefiting you?**

Aircall simplifies call management for me and my team, letting us share the workload efficiently. It handles a couple hundred calls a day with ease.

**Official Response from Oona Pecson:**

> Hi Alin,
Thank you so much for your kind review! We’re thrilled to hear Aircall helps your team handle hundreds of calls a day while keeping the workload organized. It’s great to know you’re finding value in features like chat and WhatsApp, quick and flawless user setup, and our support team. We work hard to make onboarding simple and to be there when you need us, so your feedback means a lot.

We appreciate you calling out the occasional instability with the new Workspace app. If this happens again or you notice any recurring issues, please let us know. Our team is happy to take a closer look, and we’re continuously trying to make improvements.

If you have any further questions, don’t hesitate to reach out. We’re always here to help. Thanks again!

Best,
Aircall Marketing Team

  ### 32. Aircall as everyday toll

**Rating:** 4.0/5.0 stars

**Reviewed by:** Natalia . | Account Operations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Aircall?**

Accessibility is good: it can be used through both the app and the web version.

**What do you dislike about Aircall?**

Sometimes I come across problems that aren’t so easy to solve.

**What problems is Aircall solving and how is that benefiting you?**

Aircall helps solve problems when contacting carriers and shippers.

**Official Response from Oona Pecson:**

> Hi Natalia,
Thank you so much for your review! We love hearing that Aircall’s accessibility helps you stay connected wherever you’re working. 

However, we're sorry to hear you’ve occasionally run into problems. Please feel free to reach out to our support team when issues arise, so they can troubleshoot and help find a solution.

If you have any other questions or need help with anything else, we’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 33. User-Friendly Call Management with Aircall

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul .

**Reviewed Date:** December 04, 2025

**What do you like best about Aircall?**

I appreciate Aircall's intuitive and user-friendly interface, which simplifies navigation and enhances accessibility to essential features such as call logging, historical data, and contact information. This clean and well-organized design empowers me to remain focused on valuable customer conversations instead of managing the tool itself. Additionally, the seamless ease of navigation prompted my team to switch from our previous provider, 8x8, to Aircall. Despite acknowledging that no tool is perfect, I currently find Aircall to be a highly effective solution that meets our communication needs impeccably, allowing us to use it without any significant issues.

**What do you dislike about Aircall?**

None so far.

**What problems is Aircall solving and how is that benefiting you?**

Aircall is user-friendly with a clean, organized interface that makes accessing call logging, historical data, and contact info effortless, letting us focus on customer conversations instead of managing the tool.

**Official Response from Oona Pecson:**

> Hi Paul,
Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s intuitive, user-friendly interface. It’s great to hear that the clean, organized design makes it effortless to access call logging, historical data, and contact details.

We’re also thrilled the switch from your previous provider was smooth and that Aircall is meeting your communication needs without any issues. While no tool is perfect, we’re continuously improving, and your note reinforces that we’re on the right track.

If you ever have questions, feel free to reach out. We’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 34. Best Dialer Out There with Better Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gilberto G. | Business Development Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 11, 2026

**What do you like best about Aircall?**

Best dialer out there, better than CloudTalk and better features

**What do you dislike about Aircall?**

Its not as user friendly as others but the its not hard to use

**What problems is Aircall solving and how is that benefiting you?**

They are the integration with other software, that's very convenient

**Official Response from Oona Pecson:**

> Hi Gilberto,
Thank you so much for the kind review! We're thrilled to hear that Aircall's features and integrations have been working well for you.

We also appreciate your note on user-friendliness. Please feel free to reach out to us with any other comments, thoughts, or suggestions! Thanks again.

Best,
Aircall Marketing Team

  ### 35. Unlimited international calls, excellent experience, constant communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2025

**What do you like best about Aircall?**

I can call almost anywhere in the world and it is very easy to use. I have clients in Eastern Europe, Portugal, and LATAM and I have no problem communicating.

**What do you dislike about Aircall?**

I haven't had any problem reporting. I couldn't communicate with Moldova once.

**What problems is Aircall solving and how is that benefiting you?**

That I work with various territories in Europe and LATAM and I have the ease of calling different parts of the world in an easy and fast way

**Official Response from Oona Pecson:**

> Hi Ingrid,
Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s global reach and ease of use. We’re also thrilled you haven’t run into any issues, as reliable, intuitive calling is exactly what we strive to deliver.

Feel free to reach back out if you ever have any questions or need assistance. We’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 36. Easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2026

**What do you like best about Aircall?**

The interface is clean, the product walkthrough was very helpful as well. 

For some business, the AI voice agent might come in handy

**What do you dislike about Aircall?**

They have a minimum 3 user policy, would be great if that changes

**What problems is Aircall solving and how is that benefiting you?**

Business calling and texting platform. Also, seems to be useful for outbound calling via voice agent, (yet to explore, seems interesting)

**Official Response from Oona Pecson:**

> Hi there,
Thanks for the great review! We’re happy to hear that the clean interface and guided setup made getting started easy. Additionally, we really appreciate your feedback and will relay this to the team.

If you have any other questions or need further assistance (or if you’d like a quick outbound demo with AI Virtual Agent as you explore it further), please don't hesitate to reach out. Thanks again! 

Best,
Aircall Marketing Team

  ### 37. Consistent Call Quality and a Stable Desktop App for High-Volume Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2026

**What do you like best about Aircall?**

Call quality was generally very consistent. Even with a remote team, the desktop app stayed stable and handled high call volumes without crashing

**What do you dislike about Aircall?**

The mobile app didn't feel as polished as the desktop version. I often ran into lag or connectivity issues when trying to take calls away from my desk

**What problems is Aircall solving and how is that benefiting you?**

It solves the challenge of managing and tracking customer calls by providing a centralized, easy-to-use phone system that integrates with the CRM. It has improved our efficiency and visibility by automatically logging calls and giving the team quick access to customer information.

**Official Response from Oona Pecson:**

> Hi there,
Thank you so much for your kind review! It's great to hear that Aircall is powering your high-volume team, and that the CRM integration and automatic logging are boosting efficiency and visibility.

However, we're sorry to hear about the mobile app issues you’re facing. We’re actively improving performance, and we’d love to take a closer look. Please reach out to our Support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution.

If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again!

Best,
Aircall Marketing Team

  ### 38. User-Friendly Interface but Frequent Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ronald J.

**Reviewed Date:** November 09, 2025

**What do you like best about Aircall?**

I especially like the user interface of Aircall. It is very nice and contributes positively to the overall work experience. The interface makes my work more enjoyable and efficient by allowing me to easily access my contacts, calls, missed calls, and all other conversations I've had, thereby enhancing the user experience. Additionally, I found the initial setup of Aircall to be extremely easy, which facilitated a swift transition to using the platform.

**What do you dislike about Aircall?**

I am somewhat frustrated by the constant updates Aircall undertakes. Frequent updates can become a bit overwhelming, and I feel that the experience would be more enjoyable if there were fewer updates.

**What problems is Aircall solving and how is that benefiting you?**

I use Aircall to efficiently address customer service issues, provide solutions instantly by putting calls on hold when needed, and enjoy the ease of accessing contacts and call histories through its user-friendly interface.

  ### 39. Its perfect for work!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katia N. | Telemarketing Agent, Enterprise (> 1000 emp.)

**Reviewed Date:** June 20, 2025

**What do you like best about Aircall?**

I like how easy it is to manage calls and how well it integrates with other tools. It makes communication more organized and accessible for the whole team

**What do you dislike about Aircall?**

At times, call quality can be inconsistent, and some features could be more customizable

**What problems is Aircall solving and how is that benefiting you?**

Aircall helps centralize calls and communication, making it easier for teams to track conversations and follow up with customers. This improves organization and saves time

**Official Response from Francis Ramos:**

> Thanks for this positive review, Katia! We're glad to hear that the features are making your work more efficient and that you're making the most out of your Aircall experience. Thanks again for choosing Aircall!

  ### 40. Integrate Perfectly, But Recording Problems

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristhian David M.

**Reviewed Date:** December 01, 2025

**What do you like best about Aircall?**

I love Aircall's ability to integrate with other programs, which significantly expands its functionality and allows me to easily connect my work tools. It is an essential feature that helps me manage communications more efficiently. Additionally, the initial setup of Aircall was very easy, which allowed me to start working quickly without complications, something I greatly appreciate. Finally, I consider Aircall to be such a robust and useful service that I would not hesitate to recommend it to my friends or colleagues, which reflects the high regard I have for this software.

**What do you dislike about Aircall?**

Sometimes the calls are not recorded and I cannot listen to them later.

**What problems is Aircall solving and how is that benefiting you?**

I use Aircall to identify my clients when they call and integrate it with other programs, which improves work efficiency.

**Official Response from Oona Pecson:**

> Hi Cristhian, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on our integrations and easy setup. It’s fantastic to know Aircall helps you connect your tools and manage communications more efficiently. Your willingness to recommend us to friends and colleagues means a lot. Thank you!

I’m sorry to hear about the occasional missing call recordings—that’s not the experience we aim for.
We’ve escalated this situation, but please feel free to reach out anytime if you have questions or need additional support. We’re always here to help. Thanks again!

Best,
Aircall Marketing Team

  ### 41. I was just talking about it with my colleagues!

**Rating:** 5.0/5.0 stars

**Reviewed by:** maria c. | Sales Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Aircall?**

I love how it gives a summary of everything one needs to keep on top of in the calls through the AI Insights, BANT Summary, as well as the Action Items.

The interface is pretty intuitive and easy to understand, too. 

I use it at my sales consultant role while working remotely for a company in Australia where I need to make lots of calls, and the way it makes them all organized is splendid. Its amazing how I can sit here in Pakistan and get it all done easily with the software you have setup. 

PS: I operate with the name Maria Cameron here at ElectrifyMe, as they prefer Western pseudonyms instead of our own. My real name is Mominah Kamran, and I work here at ElectrifyMe on an hourly consultant role while juggling another job with S&P Global. Mentioning all this for transparency purposes since I am not public about this new role of mine yet (considering I'm still evaluating its fit in my life), but feel free to reach out if you have any questions and I'll be happy to answer those for your ease!

**What do you dislike about Aircall?**

The analytics feature sometimes gets laggy - which is understandable, considering the bulk of data that it contains. 

However, maybe it can do with a rework of its interface - in terms of performance as well as the overall look of it.

Also, the option to maybe make bold or italic or basic formatting for SMS texts would also be very helpful!

**What problems is Aircall solving and how is that benefiting you?**

Outbound calls for sales tracking as well as inbound calls from our customer support helpline. 

Helping me and my team in a way that it is our literal bread and butter, haha! I'm glad my management chose this over other competitor companies. 

Everything we can do at our role is because of Aircall making it easier for us.

**Official Response from Francis Ramos:**

> Thank you for sharing your positive experience with Aircall, Maria! We're glad to hear that the AI Insights, BANT Summary, and Action Items are helping you stay organized. We appreciate your feedback about the analytics feature and SMS text formatting, and we'll pass it along to our product team for consideration. Thanks again for choosing Aircall!

  ### 42. Aircall: Effortless Call Management with Top-Notch Usability

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rose Ann P.

**Reviewed Date:** February 07, 2026

**What do you like best about Aircall?**

I like how agents like me can get comfortable with Aircall really fast. The call controls, tagging, notes, and follow-ups feel straightforward rather than overwhelming, which matters when you're handling back-to-back calls. I appreciate that setting up basic call routing doesn't require telecom expertise; it's visual and guided.

**What do you dislike about Aircall?**

Not applicable

**What problems is Aircall solving and how is that benefiting you?**

I use Aircall for employee questions and concerns. It simplifies onboarding, payroll, and escalations. The call controls, tagging, and notes help me manage calls efficiently. Setup is easy and visually guided, which is great. Overall, it makes handling back-to-back calls more manageable.

**Official Response from Oona Pecson:**

> Hi Rose Ann,
Thank you so much for the kind review! We’re happy to hear that Aircall’s intuitive call controls and guided, visual routing help you get comfortable fast and stay efficient during back-to-back calls.

If you have any questions, please don't hesitate to reach out at any time. We’re always happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 43. Efficient and User-Friendly, But Needs Better CRM Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shawn S.

**Reviewed Date:** October 10, 2025

**What do you like best about Aircall?**

I find Aircall incredibly easy to use, particularly for my reps who find it simple to dial out. The live view is very beneficial as it enables me to see what the reps are doing at any time. This feature helps me assess productivity and address any issues. Additionally, I value the report pulling feature, and being able to immediately see who's calling and texting us back so we can quickly pull up their account.

**What do you dislike about Aircall?**

I would like to integrate Aircall with CRM so that I could see Aircall information within CRM. Also, I would love to have a dialer campaign feature where I could load up certain accounts and have my employees run through them. The current speed dialer or super dialer that Aircall has is not beneficial.

**What problems is Aircall solving and how is that benefiting you?**

Aircall makes it easy for my reps to dial out and offers live view benefits, allowing me to monitor productivity and address issues instantly.

  ### 44. Enhanced Call Tracking, Desired Configuration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Olivier .

**Reviewed Date:** December 15, 2025

**What do you like best about Aircall?**

I like the fact that I can set all the durations and forwards to ensure that the client receives a response when they try to contact us. I was able to set the phone to ring first at one place, then at another if there is no answer, and so on until the call is answered according to availability, which is very useful for call tracking.

**What do you dislike about Aircall?**

The startup launch must be configured on each computer, it is not included in the program.

**What problems is Aircall solving and how is that benefiting you?**

I find Aircall useful for tracking all incoming calls, even missed ones, and for ensuring customer service by efficiently directing calls to the right correspondent through flexible settings.

**Official Response from Oona Pecson:**

> Hi Olivier,

Thank you so much for your kind review! It’s great to hear that Aircall’s routing and timing controls are helping your team stay responsive and on top of every call.

We appreciate you flagging startup configuration. We’ll make note of this as we continue to streamline onboarding and make things feel even more seamless.

If you ever have any questions or need a hand, we’re here to help. Thanks again!

Best,
Aircall Marketing Team

  ### 45. Practical solution for customer service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jose M. | Operation agent, Health, Wellness and Fitness, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 18, 2026

**What do you like best about Aircall?**

It is very easy to use and integrates perfectly with HubSpot for the records. Having the calls automatically logged saves us a lot of time and makes it simpler to track issues with impress patients. The different options to put on hold, the summary then in text of a call.

**What do you dislike about Aircall?**

Be happy, service outages are unpredictable

**What problems is Aircall solving and how is that benefiting you?**

For me, it's basically about resolving issues. It helps us manage support calls in an organized way and not lose information. By being connected with HubSpot, everything is recorded and the team can resolve issues faster and with better context.

**Official Response from Oona Pecson:**

> Hi Jose,
Thank you so much for your kind review! We’re happy to hear that Aircall’s HubSpot integration and automatic call logging are saving your team time and keeping every conversation organized.

We also appreciate your note on outages. Reliability is a top priority of ours, and we’re continually investing in ways to keep things running smoothly.

If you ever have questions or need a hand, please don't hesitate to reach out. We’re here to help. Thanks again!

Best,
Aircall Marketing Team

  ### 46. Ideal solution for modern professional telephony

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rodrigue L. | Chef de projet SEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 22, 2025

**What do you like best about Aircall?**

I particularly appreciate the ease of use and intuitive interface of Aircall. The seamless integration with tools like Salesforce and Zendesk really saves time on a daily basis. Call tracking, real-time statistics, and collaborative call management make teamwork easier and improve productivity.

**What do you dislike about Aircall?**

The call quality may vary depending on the internet connection, which can be inconvenient during important conversations. Furthermore, some advanced integrations require a higher plan, and the cost can then quickly increase for small businesses.

**What problems is Aircall solving and how is that benefiting you?**

Aircall makes managing professional telephony easier by centralizing all calls in one place, allowing our team to ensure better follow-up with clients and prospects. Thanks to integration with our CRM tools, we save time by quickly accessing the history of exchanges and automating certain tasks. Aircall also improves team collaboration through line sharing and the ability to easily transfer calls or leave notes for colleagues. This has led to increased responsiveness and customer satisfaction.

**Official Response from Francis Ramos:**

> Thank you for sharing your positive experience with Aircall, Rodrigue! We're thrilled to hear that you find our platform easy to use and appreciate the seamless integrations with Salesforce and Zendesk. We understand the importance of call quality and are continuously working to improve this aspect. Regarding pricing, we appreciate your feedback and will take it back to the team for review. If you have any specific concerns or need assistance with anything, please feel free to submit a ticket via our Support Portal. Thank you for choosing Aircall!

  ### 47. Easy to Use and Lightweight

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 04, 2026

**What do you like best about Aircall?**

Easy to use and does not take too much space.

**What do you dislike about Aircall?**

Sometimes it does not work and the translation is not accurate.

**What problems is Aircall solving and how is that benefiting you?**

The connectivity and clear voice both receiving and outgoing.

**Official Response from Oona Pecson:**

> Hi there,
Thank you for taking the time to share this review! We're glad to hear Aircall has been easy to use and that call connectivity and voice clarity have been working well for you.

We also appreciate your note on the translation accuracy. If you're up for it, please reach out to our Support Team via the Help Center here [ https://support.aircall.io/en-gb ] if the issue persists and they will be happy to troubleshoot for you.

If you ever have any additonal questions or need anything else, we're here and happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 48. Easy to Install and Start Calling

**Rating:** 4.0/5.0 stars

**Reviewed by:** Luis C. | Customer Service Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 01, 2026

**What do you like best about Aircall?**

How easy it is to install and start calling.

**What do you dislike about Aircall?**

Some settings aren’t as easy to find or access as you might expect.

**What problems is Aircall solving and how is that benefiting you?**

Getting in touch with my leads has been straightforward.

**Official Response from Oona Pecson:**

> Hi Luis,
Thank you for taking the time to share this review! We're glad to hear that getting set up and connecting with your leads has been straightforward.

We also appreciate your note on some settings being harder to find, and would love to learn more about these settings. Please reach out to us via the Help Center here [ https://support.aircall.io/en-gb ] for any additional notes or information regarding this.

If you ever have any questions or need anythingelse, we are here and happy to help. Thanks again!

Best,
Aircall Marketing Team

  ### 49. Effortless Support with Aircall's Intuitive and Fast Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luciano Antonio B.

**Reviewed Date:** November 20, 2025

**What do you like best about Aircall?**

I find Aircall extremely easy to use, making it incredibly convenient for my daily tasks. The service is fast and reliable, which is crucial for maintaining consistent communication and support across my company. I particularly appreciate the user-friendly nature of the reporting tool, which simplifies the process of analyzing the abandon rate and helps me enhance service quality. The setup process was also extremely easy, eliminating any potential challenges right from the start. Integration with Zendesk adds value by ensuring a seamless workflow within the existing tools my team uses. These features contribute significantly to my high satisfaction with Aircall.

**What do you dislike about Aircall?**

So far all good

**What problems is Aircall solving and how is that benefiting you?**

I use Aircall to offer multilingual technical support, making customer connections through landlines easy and improving service quality with user-friendly reporting tools.

**Official Response from Oona Pecson:**

> Hi Luciano, and thank you so much for your kind review! We love hearing from our users and really appreciate your feedback on Aircall’s ease of use, speed and reliability, and the value you’re getting from our reporting tools. 

We’re especially glad the reporting makes it simple to monitor abandon rate and improve service quality—exactly the kind of actionable insight we aim to deliver. And we love knowing Aircall is helping you provide multilingual technical support over landlines with confidence.

Thanks as well for noting that everything’s working well so far. If you ever want tips on fine-tuning abandon-rate reporting or getting even more out of Zendesk workflows, we’re here and happy to help.

Best,
Aircall Marketing Team

  ### 50. Eases International Customer Reach, Needs AI Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Anastasia I. | Assistant Manager

**Reviewed Date:** November 12, 2025

**What do you like best about Aircall?**

I value the feature of calling the customer, which I find to be a very useful and efficient button in Aircall. This feature stands out as part of what makes Aircall a good product, providing a practical tool for reaching out directly to customers with ease. Additionally, the initial setup of Aircall was very easy, contributing positively to the overall user experience.

**What do you dislike about Aircall?**

I find Aircall very slow, which affects my workflow efficiency. The frequent updates released by the team often seem unnecessary and don't address the more pressing issues that need solving. Additionally, I believe that compared to other AI bots available today, Aircall's AI bot performance is lacking, and improvements are needed in this area.

**What problems is Aircall solving and how is that benefiting you?**

Aircall helps me reach out to customers easily, especially internationally, ensuring effective communication.


## Aircall Discussions
  - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes
  - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes
  - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
  - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
  - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote

- [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?1b3dc1a406=511c611eee&268a542aee=e4ca2b6228&44a7d8a509=c601e5ad4a&7377e5636a=b964bece76&d5c6b5d7ed=64e974a6d4&page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-05+13%3A33%3A53+-0500&secure%5Bsession_id%5D=6fee8e73-1ffe-4ddc-acab-ee6468cfe141&secure%5Btoken%5D=e330bf4e6f7d8c93d46ff0dada5f66be4e13d944e1f8c39590e0de780c8d90b9&format=llm_user)
## Aircall Integrations
  - [4Seller](https://www.g2.com/products/4seller/reviews)
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Bee](https://www.g2.com/products/bee-2025-04-28/reviews)
  - [Crisp](https://www.g2.com/products/crisp/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Fivetran](https://www.g2.com/products/fivetran/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Front](https://www.g2.com/products/front/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Gorgias](https://www.g2.com/products/gorgias/reviews)
  - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews)
  - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Jiminny](https://www.g2.com/products/jiminny/reviews)
  - [Kustomer](https://www.g2.com/products/kustomer/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews)
  - [MovingPro](https://www.g2.com/products/movingpro/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [parcelLab](https://www.g2.com/products/parcellab/reviews)
  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews)
  - [Richpanel](https://www.g2.com/products/richpanel/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews)
  - [ServiceM8](https://www.g2.com/products/servicem8/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Snapsheet](https://www.g2.com/products/snapsheet-snapsheet/reviews)
  - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## Aircall Features
**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Channels**
- Voice
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Conference Calls
- Desk-to-Desk Calls

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Contacts**
- Personalization
- Information Locater

**Performance Analysis**
- Coaching 
- Peformance Tracking

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording

**Administrative**
- Call Recording
- Reporting & Dashboards

**Generative AI**
- AI Text Summarization

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Insights**
- Notes
- Daily Summary
- Automated Emails
- Automated Note Taking

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Advanced Features**
- Hold Music
- VOiP Number

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

## Top Aircall Alternatives
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