Ryan W.

IT Manager

Mid-Market (51-1000 emp.)

12/21/2020

"Fast Implementation and Intuitive UX"

5/5

What do you like best about Aircall?

Aircall was incredibly fast to implement to my team of 15+ users when the pandemic began and we needed to quickly and efficiently pivot to remote work. In my opinion, the responsive support they provided and the speed with which we were able to get our teams up and running after moving from the office to home for the first time was remarkable. We had both our sales team and our customer service team set up with Aircall accounts on their Macs and mobile devices within 48 hours! Review collected by and hosted on G2.com.

What do you dislike about Aircall?

We occasionally see tickets in our help desk from users who report they are receiving calls from Chinese speaking callers. The frequency hasn't been enough that it greatly impacts their productivity, but we would like to mitigate them if at all possible. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Aircall has enabled our teams to continue providing great customer service during the pandemic! We are a company who has never supported remote work in the past, so our current telecom system was not capable of providing phone service for a remote team. With Aircall, we were able to implement a software solution very fast that not only allowed our teams to make and receive calls from anywhere, but also bridged the gap between their desk phones at our headquarters and their kitchen table/home office environment at home. Aircall's team partnered with us and understood precisely what we needed, and they made it happen. We were able to maintain call routing to office desks through Aircall to employees homes, as well as mask the new Aircall numbers so outgoing calls from our teams appeared like they were coming from their usual DIDs. This way, the impact on our customers was greatly reduced.

Now, any new hires to our sales or customer service team receive an Aircall account from the start. We spin the account up in a matter of minutes, get them trained with some quick tutorials iin our help desk (Aircall created content, btw) and they are off and running! Review collected by and hosted on G2.com.

Aircall Reviews & Product Details

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 100+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 20,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks–while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Product Website

Seller

Aircall

Discussions

Aircall Community

Languages Supported

German, English, French, Italian, Norwegian, Spanish

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Overview by

Ben Holden

Pricing

Pricing provided by Aircall.

Essentials

$30

User/Month (Billed Annually - 3 User Minimum)

View More Pricing Information

Aircall Media

Aircall Demo - Aircall's New Desktop Phone

A simple way to make and receive calls at your desk.

Aircall Demo - Aircall Business Phone App for Mobile

Your calls on the go, anywhere you go (iOS + Android).

Track your team's call activities in real-time in the Aircall Activity Feed.

Aircall Demo - Aircall Analytics Dashboard

Track your team's call performance in real-time in the Aircall Analytics Dashboard.

Official Downloads

(3)

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Imene T.

Care agent.

Mid-Market (51-1000 emp.)

12/10/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Exceptionally Convenient and Feature-Rich Calling Experience"

5/5

What do you like best about Aircall?

What I like about Aircall is that it's extremely convenient when you want to select the mode to do the isolating voice. You can work with it very effectively even if your connection is kind of lagging and losing its course. It's coming down the line. You can work with it very effectively. You can access to the recordings and evaluate your calls and propose an excellent service. And what I also like about it, it is very convenient in terms of customer experience. When you use it, it's very easy, it's very practical. You can set also the timelines and etc, etc. There is a lot of good and cool features. So, thank you, Aircall. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

There isn't much I don't like about AirCall, I like it the way it is, for now I'm not thinking about something that bothers me, when I will think about it I will re-send the feedback. Review collected by and hosted on G2.com.

Hilda K.

Support Associate

Mid-Market (51-1000 emp.)

12/6/2025

"Easy to Use and Exceptionally Reliable"

5/5

What do you like best about Aircall?

It is easy to use and I have never bumped in to any issues so it is also reliable! Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I don't know if it is possible, but it would be of great help if there was a function that detects the number and who is calling. Today we name the numbers with either name or restaurant name, but if the number is not named it makes it harder for us to know/creates an extra step where we have to check and search manually for who is calling. Another feature that would be nice is if we could take notes in aircall, maybe leave a few sentences what the call was about or some helpful information that the next person could have use for, today we can only leave a TAG - a headline for what the call was regarding. Review collected by and hosted on G2.com.

Mario Z.

Customer Succes Manager

Computer Software

Mid-Market (51-1000 emp.)

5/17/2022

"Efficiënte HubSpot-integratie, heeft soepelere nummerkiezen nodig"

4.5/5

What do you like best about Aircall?

Ik waardeer de integratie met HubSpot die Aircall biedt, omdat het mijn workflow aanzienlijk efficiënter maakt en de algehele productiviteit verbetert. Deze naadloze verbinding zorgt voor een betere beheersing van oproepen en gegevens tussen de tools, wat ongelooflijk waardevol is voor soepele operaties. Bovendien was de initiële installatie van Aircall eenvoudig en gemakkelijk, waardoor het onboardingproces probleemloos verliep. Over het algemeen verbeteren deze aspecten van Aircall mijn ervaring enorm en versterken ze de effectiviteit van het platform in mijn dagelijkse taken. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Ik vind het inefficiënt om een nummer te bellen met Aircall. Momenteel vereist het te veel klikken, omdat er geen optie is om een nummer direct te slepen en neer te zetten of te kopiëren en plakken in een kiezer zonder extra stappen. Review collected by and hosted on G2.com.

Response from Leslie Andrade of Aircall

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Hi Mario, thank you for sharing your feedback with us 🙌 We value your input and are happy to hear you are enjoying our App Marketplace. We're continuously working on updates and enhancements to provide you with a better experience. You can stay up to date on our latest news below. To ensure you have the best account set up, I recommend reaching out to your dedicated Customer Success Manager.

See how Aircall improved

Ander V.

Business Development Manager Latam

Small-Business (50 or fewer emp.)

12/10/2025

"Effortless Calling and Seamless CRM Integration"

4.5/5

What do you like best about Aircall?

What I like best about Aircall is how simple and reliable the call experience is. The interface is clean, the call quality is consistently strong, and it integrates seamlessly with my CRM and outreach tools. Features like call routing, real-time notes, and automatic logging make my workflow smoother and help me stay organized. It feels built specifically for modern sales teams. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

What I dislike about Aircall is that the system can occasionally lag when switching between calls or loading past call logs. The reporting dashboard is helpful, but it could offer more customization and deeper analytics. Review collected by and hosted on G2.com.

Briana L.

Customer Success and also Concierge

Mid-Market (51-1000 emp.)

10/4/2025

"A Work in Progress"

3.5/5

What do you like best about Aircall?

Not sure what I like best yet. I still have not found the great things about it. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Right now, Aircall helps us handle calls as a team and keeps our communication organized in one system. It makes it easy to see who’s available. Even though I’m still learning my way around, this is supposed to be how it’s meant to make teamwork and call management smoother once you get comfortable with it. Review collected by and hosted on G2.com.

Emma B.

Bookkeeper

Small-Business (50 or fewer emp.)

12/11/2025

"Comprehensive Features and Effortless AI Call Analysis"

5/5

What do you like best about Aircall?

They provide a broad range of features that are straightforward to use. I especially appreciate being able to analyze calls with AI, which helps me identify key action points. They have made taking calls a breeze, as well as tracking information. The integrations available ith out other system, make using both simultaneously easy. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Occasionally, the desktop app fails to connect, and I have to end the task before it will reconnect. While this issue might be related to our system's firewall or our network connection, it becomes frustrating to have to reset the app so frequently. Review collected by and hosted on G2.com.

Lorena A.

back office specialist

Small-Business (50 or fewer emp.)

11/19/2025

"Impeccable call management and seamless integration with CRM"

5/5

What do you like best about Aircall?

Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

As a back office providing support to a sales team, my work is greatly simplified with Aircall. It makes taking notes easier, and the recordings are very helpful when dealing with disputes with clients. Each call and note is automatically synchronized and recorded with the CRM, without my hunters losing a minute of their sales time. It is a tool that saves us all time, and the quality of the service is perfect. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Lorena, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on call quality, easy call management, and seamless CRM integration.

It means a lot to know Aircall is an essential part of your day-to-day—automatic call and note syncing with your CRM and reliable recordings are designed to save your team time and help resolve disputes faster. We’re also thrilled to hear our support team has been quick and effective when you’ve needed a hand!

Thank you as well for the candid note about the new version. We’re actively refining the interface to make it as intuitive (and faster) than the classic experience. If you’re open to it, we’d love to learn which parts feel less intuitive so we can prioritize improvements—and we’re happy to share tips or settings that can mirror your preferred workflow.

Feel free to reach out anytime if you have questions or need assistance—we’re always happy to help. Thanks again!

Best,

Aircall Marketing Team

Abegail F.

Customer Representative

Mid-Market (51-1000 emp.)

10/25/2025

"Effortless Setup, Superior Call Quality"

5/5

What do you like best about Aircall?

I appreciate Aircall for its excellent call quality, making communication with our guests clear and easy to understand. The setup process was also simple and straightforward, which I found very convenient. Their customer service stands out as well, providing a positive experience that influenced my decision to start using Aircall. Overall, these features ensure that Aircall effectively assists with our communication needs, and the outstanding call quality is a compelling reason for me to consider purchasing it again. I am very satisfied with the product, to the extent that I don't see anything that needs changing. My positive experience with Aircall is reflected in my likelihood to recommend it, which I rate as a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

At this moment the quality and features of Aircall is wonderful Review collected by and hosted on G2.com.

Ivan A.

Bilingual Technical L1 Support

Enterprise (> 1000 emp.)

9/21/2025

"Very friendly user"

5/5

What do you like best about Aircall?

Throughout my career in the BPO industry, I've worked with various systems to handle incoming calls. Avaya, LiveAgent, Dialpad, Mitel, Zendesk, RingCentral are the ones that I remember the monst. They can fit in the good area, but they are sometimes hard to work with initially, it takes time to understand how it works correctly, how to set it up accordingly to your needs, or sometimes are even just very old stylish. But Aircall is super friendly to use. The phone setting is the easiest one so far. The call ID works perfectly 99% of the time, and it has all the necessary options right in front of you. All of this comes with a modern interface. Honestly I love it Review collected by and hosted on G2.com.

What do you dislike about Aircall?

So far, I've loved the system just as it is. I cannot think of something that I dislike in this moment. The only issue that I've faced is that there seems to be a double ring with the incomming calls, but it might be a bug. Review collected by and hosted on G2.com.

Michael H.

12/10/2025

"Consistent Voice Quality with SMS"

5/5

What do you like best about Aircall?

I like the consistent voice quality along with the ability to receive text messages. I find the voice quality more consistent than a cellular network, and it's beneficial for our demos that involve receiving text messages, as I can show them on my Mac rather than sharing my cell phone screen. The initial setup was really easy as well. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I did have some voice quality issues on one call, but it's only happened one time. I think I was having some issues with my Wi-Fi at the moment. So I'm not really sure if Aircall could help make it better, or maybe just require less bandwidth to complete calls. Review collected by and hosted on G2.com.