Ryan W.

IT Manager

Mid-Market (51-1000 emp.)

12/21/2020

"Fast Implementation and Intuitive UX"

5/5

What do you like best about Aircall?

Aircall was incredibly fast to implement to my team of 15+ users when the pandemic began and we needed to quickly and efficiently pivot to remote work. In my opinion, the responsive support they provided and the speed with which we were able to get our teams up and running after moving from the office to home for the first time was remarkable. We had both our sales team and our customer service team set up with Aircall accounts on their Macs and mobile devices within 48 hours! Review collected by and hosted on G2.com.

What do you dislike about Aircall?

We occasionally see tickets in our help desk from users who report they are receiving calls from Chinese speaking callers. The frequency hasn't been enough that it greatly impacts their productivity, but we would like to mitigate them if at all possible. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Aircall has enabled our teams to continue providing great customer service during the pandemic! We are a company who has never supported remote work in the past, so our current telecom system was not capable of providing phone service for a remote team. With Aircall, we were able to implement a software solution very fast that not only allowed our teams to make and receive calls from anywhere, but also bridged the gap between their desk phones at our headquarters and their kitchen table/home office environment at home. Aircall's team partnered with us and understood precisely what we needed, and they made it happen. We were able to maintain call routing to office desks through Aircall to employees homes, as well as mask the new Aircall numbers so outgoing calls from our teams appeared like they were coming from their usual DIDs. This way, the impact on our customers was greatly reduced.

Now, any new hires to our sales or customer service team receive an Aircall account from the start. We spin the account up in a matter of minutes, get them trained with some quick tutorials iin our help desk (Aircall created content, btw) and they are off and running! Review collected by and hosted on G2.com.

Aircall Reviews & Product Details

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Product Website

Seller

Aircall

Discussions

Aircall Community

Languages Supported

German, English, French, Italian, Norwegian, Spanish

Overview by

Ben Holden

Pricing

Pricing provided by Aircall.

Essentials

$30

User/Month (Billed Annually - 3 User Minimum)

View More Pricing Information

Aircall Media

Aircall Demo - Aircall's New Desktop Phone

A simple way to make and receive calls at your desk.

Aircall Demo - Aircall Business Phone App for Mobile

Your calls on the go, anywhere you go (iOS + Android).

Track your team's call activities in real-time in the Aircall Activity Feed.

Aircall Demo - Aircall Analytics Dashboard

Track your team's call performance in real-time in the Aircall Analytics Dashboard.

Official Downloads

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Florencia María C.

Senior Operation

Mid-Market (51-1000 emp.)

1/27/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to use, quick implementation, and cloud integrations that boost productivity"

4/5

What do you like best about Aircall?

Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

What I like least about Aircall is that it can be expensive for small teams and that, at times, the call quality depends heavily on the internet connection. Additionally, some advanced features are limited to higher plans. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Solve problems such as the lack of visibility and control in call management, the use of inflexible telephone systems, and the difficulty of integrating calls with work tools. By centralizing everything on a cloud platform with reports and recordings, it benefits me by improving team organization, customer tracking, and operational efficiency, allowing for better decision-making and offering a better customer experience. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Florencia,

Thank you so much for your insightful review! We’re thrilled to hear that Aircall’s intuitive interface, fast setup, and seamless integrations are helping your team boost productivity.

We hear you on pricing and plan tiers. We’re always looking for ways to improve, and feedback like yours helps guide us in the right direction. If you’d like, we’re happy to help you get the most out of your current plan and setup.

Regarding call quality, please feel free to reach out to our Support team with specific details of the issue so they can troubleshoot and help find a solution.

If you ever have questions or need anything else, we're here and happy to assist! Thanks again.

Best,

Aircall Marketing Team

Sowmiya R.

Client support specialist

Small-Business (50 or fewer emp.)

1/22/2026

"Aircall Is Very Helpful"

5/5

What do you like best about Aircall?

What I like best about Aircall is its ease of use and seamless integration with other tools. The call quality is reliable, and features like call logging, recordings, and analytics make it easy to track conversations and manage workflows efficiently. It also helps teams collaborate better by keeping all call-related data in one place. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

One downside of Aircall is that some features and settings can feel limited or less flexible, especially when it comes to advanced customization and reporting. There can also be occasional call quality or latency issues depending on network conditions, and the pricing can feel a bit high as teams scale. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Aircall is solving the challenge of managing phone communications in a distributed or digital-first environment by providing a cloud-based calling system that integrates seamlessly with CRM and support tools. It centralizes call data, makes it easy to assign numbers for multiple locations or teams, and provides visibility into call analytics and performance. This benefits us by improving team collaboration, reducing manual tracking, ensuring better customer follow-ups, and giving us real-time insights into call activity — all of which help streamline our support and sales workflows. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Sowmiya,

Thank you so much for your review! We’re happy to hear that Aircall is helping your team solve challenges and collaborate more effectively by streamlining workflows.

We truly appreciate your genuine feedback, as it enables us to make adjustments and improvements as a company. Regarding occasional call quality or latency issues, our Support team is here to help troubleshoot and find solutions.

If you have any additional questions or need anything else, don’t hesitate to reach out. We’re always happy to help. Thanks again!

Best,

Aircall Marketing Team

Raphael C.

Data Entry Specialist

Aviation & Aerospace

Mid-Market (51-1000 emp.)

1/31/2026

"Aircall Fits Seamlessly into Modern Team Workflows"

5/5

What do you like best about Aircall?

What I like most about Aircall is how seamlessly it fits into modern teams’ workflows, without adding unnecessary friction. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Add-ons cost extra: The core features are generally fine, but many useful integrations and more advanced analytics are only available as paid add-ons, which can add up. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Traditional phone systems are clunky and hard to manage. A cloud-native, software-first phone system that runs in a browser or mobile app means no PBX hardware and no complex telephony administration. The benefits include faster onboarding for new team members, since you can add users in minutes and no desk phones are needed, which is great for remote or hybrid teams. And changes to call routing or numbers don’t require a telecom engineer, making day-to-day updates much easier to handle. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Raphael,

Thank you so much for your review! We’re thrilled to hear that Aircall fits seamlessly into your team’s workflows and is making your workdays easier.

We also really appreciate your notes on pricing and add-ons. We're always looking for ways to improve, and feedback like yours helps guide us in the right direction. In the meantime, we’re always here to help you get the most out of your current plan and setup. Please don't hesitate to reach out with any questions. Thanks again!

Best,

Aircall Marketing Team

Imene T.

Care agent.

Mid-Market (51-1000 emp.)

12/10/2025

"Exceptionally Convenient and Feature-Rich Calling Experience"

5/5

What do you like best about Aircall?

What I like about Aircall is that it's extremely convenient when you want to select the mode to do the isolating voice. You can work with it very effectively even if your connection is kind of lagging and losing its course. It's coming down the line. You can work with it very effectively. You can access to the recordings and evaluate your calls and propose an excellent service. And what I also like about it, it is very convenient in terms of customer experience. When you use it, it's very easy, it's very practical. You can set also the timelines and etc, etc. There is a lot of good and cool features. So, thank you, Aircall. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

There isn't much I don't like about AirCall, I like it the way it is, for now I'm not thinking about something that bothers me, when I will think about it I will re-send the feedback. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Imene,

Thank you so much for your kind review! We’re thrilled to hear that Aircall feels convenient and feature-rich for you, and we really appreciate your detailed feedback. We’re especially glad that Aircall helps you manage missed calls and quickly call customers back, as this is exactly the type of customer experience we aim to enable.

Feel free to reach out to us if you ever have any other questions or need assistance. We’re always happy to help. Thanks again!

Best,

Aircall Marketing Team

Hilda K.

Support Associate

Mid-Market (51-1000 emp.)

12/6/2025

"Easy to Use and Exceptionally Reliable"

5/5

What do you like best about Aircall?

It is easy to use and I have never bumped in to any issues so it is also reliable! Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I don't know if it is possible, but it would be of great help if there was a function that detects the number and who is calling. Today we name the numbers with either name or restaurant name, but if the number is not named it makes it harder for us to know/creates an extra step where we have to check and search manually for who is calling. Another feature that would be nice is if we could take notes in aircall, maybe leave a few sentences what the call was about or some helpful information that the next person could have use for, today we can only leave a TAG - a headline for what the call was regarding. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Hilda,

Thank you so much for your kind review! We’re thrilled to hear Aircall has been easy to use and exceptionally reliable for you. That’s exactly what we aim for.

We really appreciate your thoughtful suggestions:

• Caller identification: When contacts are saved on Aircall (or synced with a CRM) the name will be displayed. Are you suggesting something that captures a probable business name even if there was never any established contact before? Feel free to reach out with more insight on this, but we will share this with the relevant team.

• Notes on calls: In addition to tags, Aircall supports call notes/comments directly in the app (during or after a call), and those notes can sync with many integrations. If you’re not seeing Notes today, our Support team would be happy to help enable it and share a quick walkthrough.

Thanks again for choosing Aircall. If you have any questions or any other notes, feel free to reach out. We’re always happy to help!

Best,

Aircall Marketing Team

Conold C.

Sales Assistant

Mid-Market (51-1000 emp.)

1/9/2025

"Effortless Setup, Comprehensive Performance Tracking"

5/5

What do you like best about Aircall?

I like Aircall's easy-to-use interface and the thoughtful suite of features they offer. I also appreciate how well it integrates with AI, which helps us accomplish tasks more efficiently and track conversion and performance metrics. The initial setup was super simple, taking us no longer than a day to have everything ready. This efficiency allows us to get more done with less work required. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Some key features are locked behind paywalls which does not help when you are trying to make use of the features but on a tight budget Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Rafael,

Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping your team work smarter and keep a closer eye on conversion and performance metrics.

We also appreciate your feedback about some features being part of higher-tier plans. We’re always here to help you get the most our of your current plan and answer any questions you might have.

If there’s anything else we can help with, please reach out anytime. Thanks again for choosing Aircall!

Best,

Aircall Marketing Team

Mario Z.

Customer Succes Manager

Computer Software

Mid-Market (51-1000 emp.)

5/17/2022

"Efficiënte HubSpot-integratie, heeft soepelere nummerkiezen nodig"

4.5/5

What do you like best about Aircall?

Ik waardeer de integratie met HubSpot die Aircall biedt, omdat het mijn workflow aanzienlijk efficiënter maakt en de algehele productiviteit verbetert. Deze naadloze verbinding zorgt voor een betere beheersing van oproepen en gegevens tussen de tools, wat ongelooflijk waardevol is voor soepele operaties. Bovendien was de initiële installatie van Aircall eenvoudig en gemakkelijk, waardoor het onboardingproces probleemloos verliep. Over het algemeen verbeteren deze aspecten van Aircall mijn ervaring enorm en versterken ze de effectiviteit van het platform in mijn dagelijkse taken. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Ik vind het inefficiënt om een nummer te bellen met Aircall. Momenteel vereist het te veel klikken, omdat er geen optie is om een nummer direct te slepen en neer te zetten of te kopiëren en plakken in een kiezer zonder extra stappen. Review collected by and hosted on G2.com.

Response from Leslie Andrade of Aircall

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Hi Mario, thank you for sharing your feedback with us 🙌 We value your input and are happy to hear you are enjoying our App Marketplace. We're continuously working on updates and enhancements to provide you with a better experience. You can stay up to date on our latest news below. To ensure you have the best account set up, I recommend reaching out to your dedicated Customer Success Manager.

See how Aircall improved

Ander V.

Business Development Manager Latam

Small-Business (50 or fewer emp.)

12/10/2025

"Effortless Calling and Seamless CRM Integration"

4.5/5

What do you like best about Aircall?

What I like best about Aircall is how simple and reliable the call experience is. The interface is clean, the call quality is consistently strong, and it integrates seamlessly with my CRM and outreach tools. Features like call routing, real-time notes, and automatic logging make my workflow smoother and help me stay organized. It feels built specifically for modern sales teams. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

What I dislike about Aircall is that the system can occasionally lag when switching between calls or loading past call logs. The reporting dashboard is helpful, but it could offer more customization and deeper analytics. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Ander,

Thank you so much for your thoughtful review! We’re thrilled to hear that Aircall is helping you stay organized and streamline your workflow. That's exactly what we aim to deliver!

We also appreciate you flagging the occasional lag when switching calls or loading past logs, as well as your request for more customizable, deeper reporting. Performance optimization and richer analytics are active areas of focus for our product team. If you’re open to it, sharing a few examples of when you notice the lag (or the specific metrics/filters you’d like to see in reporting) would be incredibly helpful.

If you ever need anything or have any additional questions, we’re always here to help. Thanks again!

Best,

Aircall Marketing Team

Cynthia E.

1/21/2026

"Intuitive and Effortless Communication Solution"

5/5

What do you like best about Aircall?

I like that Aircall's interface is large and is a pop-up window, making everything easy to see. It allows me to quickly see all of the contact info I need to look at. I can easily hit Alt-Tab on my keyboard to switch to Aircall, helping me text customers or see my status. The pop-up window also allows one to see slightly behind it, which is helpful. I find Aircall very user-friendly, and despite never having used it before, I feel very comfortable navigating it now. It's easy to use even for someone new to the software. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

The only thing that would be very beneficial is when the icon is shrunk down. When I'm not using Aircall but it's open, I wish there was a way to indicate that I was available or unavailable. Sometimes I don't remember if I marked myself available or not after I finish a task. It would be really nice if there were a red icon or a green icon to indicate my availability. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

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Hi Cynthia,

Thank you so much for your review! We love hearing that Aircall is helping you work faster and allowing your team to deliver effective phone support and resolve IT issues more efficiently.

We really appreciate you bringing up the availability/user status indicator idea, especially when the app is minimized. We have made a note of this and passed it along to our Product team.

If you ever need anything else, we’re here and happy to help. Thanks again!

Best,

Aircall Marketing Team

Briana L.

Customer Success and also Concierge

Mid-Market (51-1000 emp.)

10/4/2025

"A Work in Progress"

3.5/5

What do you like best about Aircall?

Not sure what I like best yet. I still have not found the great things about it. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Right now, Aircall helps us handle calls as a team and keeps our communication organized in one system. It makes it easy to see who’s available. Even though I’m still learning my way around, this is supposed to be how it’s meant to make teamwork and call management smoother once you get comfortable with it. Review collected by and hosted on G2.com.