G2

Ryan W.

IT Manager

Mid-Market (51-1000 emp.)

12/21/2020

"Fast Implementation and Intuitive UX"

5/5

What do you like best about Aircall?

Aircall was incredibly fast to implement to my team of 15+ users when the pandemic began and we needed to quickly and efficiently pivot to remote work. In my opinion, the responsive support they provided and the speed with which we were able to get our teams up and running after moving from the office to home for the first time was remarkable. We had both our sales team and our customer service team set up with Aircall accounts on their Macs and mobile devices within 48 hours! Review collected by and hosted on G2.com.

What do you dislike about Aircall?

We occasionally see tickets in our help desk from users who report they are receiving calls from Chinese speaking callers. The frequency hasn't been enough that it greatly impacts their productivity, but we would like to mitigate them if at all possible. Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Aircall has enabled our teams to continue providing great customer service during the pandemic! We are a company who has never supported remote work in the past, so our current telecom system was not capable of providing phone service for a remote team. With Aircall, we were able to implement a software solution very fast that not only allowed our teams to make and receive calls from anywhere, but also bridged the gap between their desk phones at our headquarters and their kitchen table/home office environment at home. Aircall's team partnered with us and understood precisely what we needed, and they made it happen. We were able to maintain call routing to office desks through Aircall to employees homes, as well as mask the new Aircall numbers so outgoing calls from our teams appeared like they were coming from their usual DIDs. This way, the impact on our customers was greatly reduced.

Now, any new hires to our sales or customer service team receive an Aircall account from the start. We spin the account up in a matter of minutes, get them trained with some quick tutorials in our help desk (Aircall created content, btw) and they are off and running! Review collected by and hosted on G2.com.