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# What pricing and support strategies are you using as your Aircall team grows?
As my team scales, I have started to notice how quickly the overall Aircall bill can climb, especially when I cannot choose something as simple as a single‑user plan for certain roles. At the same time, when I hit a roadblock that affects customers, I sometimes feel I have to over‑explain how urgent it is before support treats it as time sensitive. I still find the support staff kind and helpful once we are engaged, but the combination of rising costs and the effort needed to get urgent help makes me think harder about how we roll Aircall out to new seats. For those managing larger or growing teams, how do you handle pricing tradeoffs and set expectations with support so issues get the right level of attention?
##### Post Metadata
- Posted at: 4 days ago
- Author title: Pinned by G2 as a common question
# How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?
I depend on Aircall’s reporting to track how my team is doing, but I often feel boxed in by what I can actually see and filter. There are delays at times when loading data, and the options for customizing reports or digging deeper into certain trends feel quite limited. When a manager asks for a specific view, I sometimes end up exporting numbers and piecing things together manually, which costs me extra time and leads to side spreadsheets that can get out of sync. For those of you who live in the analytics area of Aircall, how are you working around the current reporting constraints to get the detailed insights your teams expect?
##### Post Metadata
- Posted at: 4 days ago
- Author title: Pinned by G2 as a common question
# Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?
I have tried to adopt the new workspace as my main way of working in Aircall, but in practice it has added friction rather than reduced it. Parts of it feel awkward to use all day, and I have run into enough small issues that I found myself going back to the older app to stay productive. On top of that, I already feel spread thin across different tools, so having to switch between multiple Aircall views or apps during calls is distracting. It pulls my attention away from the customer and toward managing the tool itself. Has anyone found a smooth way to set up the workspace so it actually simplifies your day instead of pushing you back to the classic app?
##### Post Metadata
- Posted at: 4 days ago
- Author title: Pinned by G2 as a common question
# How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?
During a typical day I jump between calls, review past logs, and keep Aircall open for hours at a time. Every so often, the desktop app will lag when I switch calls or load history, or it will simply fail to connect until I force quit and restart it. On long shifts, I also notice the whole experience becoming slower, which adds a surprising amount of stress when I am trying to move quickly for customers. Instead of focusing on the conversation, I am watching the app and wondering if it will respond. Have others run into this kind of slowdown or freeze during busy periods, and how do you work around it without losing momentum?
##### Post Metadata
- Posted at: 4 days ago
- Author title: Pinned by G2 as a common question
# Unstable calls and connectivity issues reduce my confidence when speaking with customers
I rely on Aircall all day to talk with clients, so any hiccup in call quality has a real impact on how professional I sound. I have had moments where the audio cuts in and out, or the call suddenly drops, and I find myself repeating questions or asking the customer to call back. When this happens, I end up apologizing and explaining that “our phone system is acting up,” which is not how I want to represent my company. It is especially stressful during busy hours or when the internet is not perfect, since I am never fully sure if the next call will be smooth or not. Has anyone found patterns or ways of working that reduce these connection and call quality problems during a normal workday?
##### Post Metadata
- Posted at: 4 days ago
- Author title: Pinned by G2 as a common question
# What is Aircall used for?
What is Aircall used for?
##### Post Metadata
- Posted at: about 2 years ago
- Author title: Pinned by G2 as a common question
# How much does Aircall cost?
How much does Aircall cost?
##### Post Metadata
- Posted at: about 3 years ago
- Author title: Pinned by G2 as a common question
# How do I use Aircall?
How do I use Aircall?
##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question
# What is an Aircall?
What is an Aircall?
##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question
# do you have a true integration with hubspot?
Is there an ability for contacts and leads to be integrated so when they call in, their name shows up on the aircall???
##### Post Metadata
- Posted at: over 6 years ago
- Author title: Account Executive/Customer Success
- Net upvotes: 2
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