# Aircall vs Dialpad Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both Aircall and Dialpad Connect offer a user-friendly experience, but Aircall stands out for its seamless integration with Salesforce, making it particularly appealing for users who rely on that platform. Reviewers appreciate its intuitive flow and ability to recognize names during calls, enhancing the overall user experience.
- **Users say** that Dialpad Connect excels in providing consistent call quality and reliability, even on mobile devices. The inclusion of AI features like live transcription and call summaries is frequently highlighted, with many users noting that these tools save time and improve productivity.
- **According to verified reviews** , Aircall has a slight edge in ease of use, with users praising its straightforward interface and the ability to keep data intact while tracking activities. This makes it a strong choice for small businesses looking for a simple yet effective communication tool.
- **Reviewers mention** that Dialpad Connect's customization options and email notifications enhance its usability, making it easy for users to stay informed about incoming communications. This level of personalization is appreciated by those who value a tailored experience.
- **G2 reviewers highlight** that while Aircall has a robust feature set for call management, Dialpad Connect's AI advancements have been consistently improving, which may appeal to users looking for cutting-edge technology in their communication tools.
- **Users report** that both products have their strengths, but Aircall's higher satisfaction scores in specific areas like call recording and click-to-call features indicate a strong performance in essential functionalities that users rely on daily.



| | Aircall | Dialpad Connect | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,628 | 4,199 | 
| **Largest Market Segment** | Small-Business (54.5% of reviews) | Small-Business (57.7% of reviews) | 
| **Entry Level Price** | $30 User/Month (Billed Annually - 3 User Minimum) | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### Aircall

Pros:
- Ease of Use (228 reviews)
- Easy Integration (91 reviews)

Cons:
- Connection Issues (62 reviews)
- Call Issues (49 reviews)

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

---
## Ratings Comparison
| Rating | Aircall | Dialpad Connect | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1295 reviews) | 8.9 (3236 reviews) | 
  | **Ease of Use** | 9.2 (1310 reviews) | 9.1 (3425 reviews) | 
  | **Ease of Setup** | 8.9 (784 reviews) | 9.0 (1242 reviews) | 
  | **Ease of Admin** | 8.7 (460 reviews) | 8.9 (1145 reviews) | 
  | **Quality of Support** | 8.6 (1199 reviews) | 8.5 (2535 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (448 reviews) | 8.9 (1069 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1240 reviews) | 8.2 (3082 reviews) | 

---
## Pricing

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Lead Facilitation

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Dialing Options

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 9.8/10 | 10 |
| **Dialpad Connect** | N/A | N/A |

#### Call Analytics

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Call Recording** | 10.0 (9 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | 9.8 (8 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 797 |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Voice** | 9.3 (647 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.1 (376 reviews) | Not enough data | 
| **Email** | 7.9 (442 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (236 reviews) | Not enough data | 

#### Functions

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Session Routing** | 8.8 (572 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.7 (555 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.8 (540 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.8 (475 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.9 (496 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.8 (478 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (96 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (121 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (96 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Session Summary Notes** | 8.8 (571 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.9 (567 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.8 (605 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.1 (527 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1590 |

#### Collaboration Tools

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.7 (1271 reviews) | 
| **Presentations** | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | 8.9 (323 reviews) | 
| **Hand Raising** | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Scheduling** | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Mobile** | Not enough data | 8.6 (1034 reviews) | 
| **Browser Application** | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | 8.9 (264 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 24 |

#### Feedback Management

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.9 (21 reviews) | 

#### Feedback Analysis

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (18 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.6/10 | 250 |
| **Dialpad Connect** | N/A | N/A |

#### Platform

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Omnichannel** | 8.3 (188 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (215 reviews) | Not enough data | 
| **Queue Management** | 8.8 (209 reviews) | Not enough data | 
| **Call Routing** | 9.0 (216 reviews) | Not enough data | 
| **Call Back** | 9.0 (222 reviews) | Not enough data | 
| **IVR** | 8.8 (205 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (205 reviews) | Not enough data | 

#### Generative AI

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **AI Text-to-Speech** | 7.5 (116 reviews) | Not enough data | 

#### Workforce Management

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Call Monitoring** | 9.0 (210 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (205 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (20 reviews) | Not enough data | 

#### Administrative

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Call Recording** | 9.1 (225 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (221 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 387 |
| **Dialpad Connect** | 8.6/10 | 1019 |

#### Platform Basics - VoIP Providers

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (20 reviews) | 8.0 (27 reviews) | 
| **Call Management** | 8.8 (23 reviews) | 9.1 (45 reviews) | 
| **Network monitoring** | 8.6 (21 reviews) | 9.1 (30 reviews) | 
| **Integrations** | 8.7 (24 reviews) | 8.6 (51 reviews) | 
| **Virtual PBX** | 7.8 (18 reviews) | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.6 (18 reviews) | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Phone Calls** | 8.9 (367 reviews) ✓ Verified | 9.2 (946 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 8.4 (443 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 9.1 (729 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 8.4 (455 reviews) ✓ Verified | 
| **Conference Calls** | 8.2 (230 reviews) ✓ Verified | 8.9 (635 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.7 (259 reviews) | 9.2 (631 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (8 reviews) | 8.1 (24 reviews) | 
| **Cross-system Integration** | 8.9 (9 reviews) | 8.6 (25 reviews) | 
| **Adaptive Learning** | 9.1 (9 reviews) | 8.0 (23 reviews) | 
| **Proactive Assistance** | 8.9 (9 reviews) | 8.3 (23 reviews) | 

#### Access

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Software Pairing** | 8.3 (260 reviews) | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | 8.3 (269 reviews) ✓ Verified | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | 8.7 (283 reviews) ✓ Verified | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Hold Music** | 8.1 (273 reviews) | 8.6 (642 reviews) ✓ Verified | 
| **Automated Attendants** | Feature Not Available | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (309 reviews) ✓ Verified | 9.3 (790 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | 8.5/10 | 518 |
| **Dialpad Connect** | 8.6/10 | 800 |

#### Agentic AI - Outbound Call Tracking

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (48 reviews) | 7.8 (9 reviews) | 
| **Natural Language Interaction** | 7.8 (47 reviews) | 8.2 (10 reviews) | 

#### Calling

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Record Calls** | 9.3 (455 reviews) | 9.0 (607 reviews) | 
| **Generate Location** | 8.7 (403 reviews) | Feature Not Available | 
| **Call Types** | 9.2 (447 reviews) | 9.1 (640 reviews) | 
| **Click-to-Call** | 9.2 (455 reviews) | 9.1 (652 reviews) | 
| **Auto Dialer** | 8.5 (51 reviews) | 8.6 (12 reviews) | 

#### Contacts

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Personalization** | 8.9 (436 reviews) | 8.7 (646 reviews) | 
| **Information Locater** | 8.7 (418 reviews) | 8.6 (572 reviews) | 
| **Record Prospect Data** | Feature Not Available | 8.6 (514 reviews) | 

#### Insights

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Notes** | 8.6 (434 reviews) | 8.5 (492 reviews) | 
| **Daily Summary** | 8.7 (424 reviews) | 8.7 (552 reviews) | 
| **Automated Voicemails** | Feature Not Available | 8.8 (264 reviews) | 
| **Automated Emails** | 7.7 (364 reviews) | Feature Not Available | 
| **Sorts Prospects** | Feature Not Available | 8.3 (400 reviews) | 
| **Automated Note Taking** | 7.8 (53 reviews) | 9.0 (16 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | 9.1/10 | 163 |

#### Agentic AI - UCaaS Platforms

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.1 (127 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 9.3 (92 reviews) | 
| **Voice Conferencing** | Not enough data | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (85 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Aircall** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Aircall | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Aircall (6):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Dialpad Connect (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Aircall | Dialpad Connect | 
|---|---|---|
| **Small-Business** | 54.5% | 57.7% | 
| **Mid-Market** | 41.6% | 32.8% | 
| **Enterprise** | 3.9% | 9.5% | 

### By Industry

#### Aircall

- **Computer Software:** 9.3%
- **Information Technology and Services:** 8.0%
- **Consumer Services:** 6.3%
- **Financial Services:** 6.0%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.5%
- **Insurance:** 2.5%
- **Other:** 53.2%

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.7%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2389 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1825 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3590 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2389 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56519 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3590 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)

---
## Top Discussions

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aircall-vs-dialpad-connect)