Link copied to clipboard # Aircall vs Dialpad Connect Comparison - What are their main differences? Share [ Export ](/compare/aircall/dialpad-connect/export.csv) AircallDialpad Connect[+ Add Product](#) Pricing **Aircall** Free Trial **$30** User/Month (Billed Annually - 3 User Minimum) · Essentials **$50** User/Month (Billed Annually - 3 User Minimum) · Professional **Contact for Details** · Custom **Dialpad Connect** Free Trial **$25** Per user, per month invoiced annually · Pro **$15** Per user, per month billed annually or $20 billed monthly. · Standard **Custom** Per user, per month invoiced annually · Enterprise **Pricing Insights** from reviews Perceived Cost **Aircall** $$$$$ **Dialpad Connect** $$$$$ Average Discount **Aircall** 11%2% more **Dialpad Connect** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Aircall** 6 months Based on 100 responses **Dialpad Connect** 6 months Based on 100 responses Return on Investment **Aircall** 6 months Based on 100 responses **Dialpad Connect** 6 months Based on 100 responses ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Aircall** [ Ease of Use (263) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615821&qs=pros-and-cons#reviews)[ Easy Integration (112) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1614838&qs=pros-and-cons#reviews)[ Connection Issues (71) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615004&qs=pros-and-cons#reviews)[ Call Issues (58) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1611552&qs=pros-and-cons#reviews) **Dialpad Connect** [ Ease of Use (130) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews)[ Call Management (71) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews)[ Call Issues (57) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews)[ Connection Issues (43) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews) Integrations **Aircall** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24c187dd033bda86ce9d7fa59009f41a/4seller.png "Product Avatar Image") 4Seller ](https://www.g2.com/products/4seller/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_63cddfda8f27419337993e4a948f2500/bee-2025-04-28.jpg "Product Avatar Image") Bee ](https://www.g2.com/products/bee-2025-04-28/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image") Crisp ](https://www.g2.com/products/crisp/reviews)[ View all ](https://www.g2.com/products/aircall/integrations) **Dialpad Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0892ca02d2dbeaa22a02311fff372094/abstrakt-software.png "Product Avatar Image") Abstrakt Software ](https://www.g2.com/products/abstrakt-software/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dea6d755cd71ff3420b711aac83b09e8/alexa-top-sites.jpg "Product Avatar Image") Alexa Top Sites ](https://www.g2.com/products/alexa-top-sites/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/15749/large_detail_21edffcf6b5b61e09a67de477a2d9d7c.png "Product Avatar Image") AzureDesk ](https://www.g2.com/products/www-azuredesk-co-azuredesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2f428d3a14b3ad2d4d2b4d295a9d01b8/bullhorn.png "Product Avatar Image") Bullhorn ](https://www.g2.com/products/bullhorn/reviews)[ View all ](https://www.g2.com/products/dialpad-connect/integrations) Screenshots **Aircall** ![Aircall screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92832/Aircall-New-Desktop-Phone.png) **Dialpad Connect** No screenshot available **Ratings** from reviews Meets Requirements **Aircall** **8.8** /10 Based on 1,329 responses **Dialpad Connect** **8.9** /10 Based on 3,245 responses Ease of Use **Aircall** **9.2** /10 Based on 1,347 responses **Dialpad Connect** **9.1** /10 Based on 3,481 responses Ease of Setup **Aircall** **9.0** /10 Based on 821 responses **Dialpad Connect** **9.0** /10 Based on 1,253 responses Ease of Admin **Aircall** **8.7** /10 Based on 476 responses **Dialpad Connect** **8.9** /10 Based on 1,151 responses Quality of Support **Aircall** **8.6** /10 Based on 1,231 responses **Dialpad Connect** **8.5** /10 Based on 2,589 responses Has the product been a good partner in doing business? **Aircall** **8.3** /10 Based on 464 responses **Dialpad Connect** **8.9** /10 Based on 1,075 responses Product Direction (% positive) **Aircall** **8.9** /10 Based on 1,272 responses **Dialpad Connect** **8.2** /10 Based on 3,088 responses **Features** ratings from reviews VoIP Providers **8.5** /10 Based on 396 responses **8.7** /10 Based on 1,081 responses Conversation Intelligence **9.9** /10 Based on 13 responses Not enough data Contact Center **8.6** /10 Based on 832 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Video Conferencing Not enough data **8.9** /10 Based on 1,593 responses Call Center Infrastructure (CCI) **8.6** /10 Based on 250 responses Not enough data Outbound Call Tracking **8.5** /10 Based on 524 responses Not enough data UCaaS Platforms Not enough data **9.1** /10 Based on 166 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 55.0% Mid-Market(51-1000 emp.) 41.1% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 55.0% Mid-Market(51-1000 emp.) 41.1% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.5% Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.5% **Reviewers' Industry** [![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")](https://www.g2.com/products/aircall/reviews) Aircall Computer Software 9.9% Information Technology and Services 8.0% Consumer Services 6.2% Financial Services 5.8% Telecommunications 3.2% Other 66.8% [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Information Technology and Services 8.2% Marketing and Advertising 8.1% Computer Software 7.7% Financial Services 4.6% Real Estate 3.8% Other 67.6% Alternatives **Aircall Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS") [ Kixie PowerCall & SMS ](/products/kixie-powercall-sms/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) **Dialpad Connect Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work") [ 8x8 Work ](/products/8x8-work/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ## Aircall vs Dialpad Connect FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Aircall vs Dialpad Connect? Aircall and Dialpad Connect are both highly rated Contact Center solutions, but Aircall stands out for its ease of use and setup, while Dialpad Connect is noted for its advanced AI features and broader communication capabilities. | [Aircall](https://www.g2.com/products/aircall/reviews) | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | | --- | --- | | 4.4/5 (1,643 reviews) | 4.4/5 (4,201 reviews) | | Small-Business | Small-Business | | 8.9 | 9.0 | | 8.6 | 8.5 | | Easy to use and quick setup | AI-powered call transcription and analytics | ### How do the pricing models of Aircall and Dialpad Connect compare? Reviewers rate Aircall and Dialpad Connect at parity for value, with both products scoring similarly on price satisfaction. - **Aircall:** Reviewers highlight Aircall's relatively low cost per user and appreciate its value for facilitating communication, though some mention that the minimum user requirement can make it expensive for very small teams. - **Dialpad Connect:** Reviewers describe Dialpad Connect as positioned toward the higher end of the market in terms of pricing, but note that its reliability and feature set justify the cost for many businesses. - **Switching reasons:** Some reviewers mention switching from Aircall due to pricing structure and from Dialpad Connect due to complexity or cost for small businesses. ### What are the best alternatives to Aircall and Dialpad Connect? The top three alternatives to Aircall and Dialpad Connect are RingEX, JustCall, and Genesys Cloud CX. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,643 reviews) | Small-Business | Reviewers highlight relatively low cost per user | Easy to use and quick setup | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4,201 reviews) | Small-Business | Positioned toward higher end, justified by reliability and features | AI-powered call transcription and analytics | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432 reviews) | Small-Business | — | — | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2,394 reviews) | Small-Business | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | — | ### Which Contact Center features should I prioritize when comparing Aircall and Dialpad Connect? Buyers should prioritize AI-powered call transcription, integrations, call recording, ease of setup, and multi-channel communication when comparing Aircall and Dialpad Connect. - **AI-powered call transcription:** Dialpad Connect is cited in 49+ reviews for voice transcription, while Aircall reviewers mention AI summaries and transcription as a key benefit. - **Integrations:** Aircall is mentioned for integrations with Slack (18+ reviews) and Shopify (8+ reviews); Dialpad Connect is noted for integration with Front (35+ reviews). - **Call recording:** Dialpad Connect is cited in 55+ reviews for call recording; Aircall reviewers frequently mention call recording as a core feature. - **Ease of setup:** Aircall scores 8.9 and Dialpad Connect 9.0 on Ease of Setup, with reviewers for both products highlighting quick and straightforward implementation. - **Multi-channel communication:** Dialpad Connect offers instant messaging, screen sharing, and video calls, which are not cited for Aircall. ### What are the pros and cons of Aircall vs Dialpad Connect? Aircall's headline strength is ease of use and setup, while Dialpad Connect stands out for its AI-powered features and call management capabilities. - **Aircall strengths:** Reviewers consistently highlight Aircall's user-friendly interface, quick setup, and effective call recording and transcription features. - **Aircall trade-offs:** Some reviewers note slow support response times and occasional delays in accessing call recordings or changing numbers. - **Dialpad Connect strengths:** 126+ reviews cite ease of use, 70+ mention call management, 55+ highlight call recording, and 49+ reference voice transcription. Reviewers also praise its AI-powered analytics and multi-channel communication features. - **Dialpad Connect trade-offs:** 55+ reviews mention call issues, 42+ cite connection issues, and 29+ reference missing functionality. Some reviewers note complexity for small businesses and occasional integration challenges. ### Is Aircall or Dialpad Connect better for small businesses? Aircall is the better fit for small businesses, as both products are most popular in the Small-Business segment, but Aircall reviewers more frequently cite ease of setup and user-friendliness for small teams. - **Aircall:** Small-Business segment; reviewers highlight easy setup, intuitive interface, and suitability for teams without dedicated IT resources. - **Dialpad Connect:** Small-Business segment; reviewers note advanced features but mention complexity and configuration challenges for very small businesses. ### Which Contact Center platform has better integrations? Reviewers favor Aircall for integrations, with more frequent mentions of third-party tool connections. - **Aircall:** 18+ G2 reviews mention its Slack integration, and 8+ mention Shopify integration. - **Dialpad Connect:** 35+ G2 reviews mention its integration with Front. ### How do Aircall and Dialpad Connect compare on customer support? Aircall and Dialpad Connect are rated at parity for Quality of Support, with scores of 8.6 and 8.5 respectively, indicating similar reviewer satisfaction. - **Aircall:** Reviewers describe support as generally responsive and knowledgeable, though some mention slow response times for number changes or technical issues. - **Dialpad Connect:** Reviewers note helpful support experiences, but also mention slow resolution times and occasional challenges with onboarding or integration support. ### Which is easier to implement, Aircall or Dialpad Connect? Dialpad Connect and Aircall are rated at parity for Ease of Setup, with scores of 9.0 and 8.9 respectively, indicating both are easy to implement. - **Aircall:** Reviewers consistently highlight quick and straightforward setup, often describing it as "download and go" or "ready to use in minutes." - **Dialpad Connect:** Reviewers describe the setup as intuitive and easy, with positive experiences for both desktop and mobile deployment, though a few note complexity for advanced configurations. ### Which product has better Notes? Dialpad Connect is favored for Notes, with reviewers citing its AI-powered note-taking and automatic CRM integration. - **Aircall:** Reviewers mention call recaps and note-taking features, with an Ease of Use score of 9.2. - **Dialpad Connect:** 42+ reviews cite AI notes and automatic CRM integration, with an Ease of Use score of 9.1 and Meets Requirements score of 8.9.