Compare Aircall and Dialpad Connect 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (57.8% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$25 Per user, per month invoiced annually
Aircall
Star Rating
(1,546)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansDialpad Connect
Star Rating
(4,079)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Aircall and Dialpad Connect offer a user-friendly experience, but users of Aircall particularly appreciate its ease of use and seamless integration with other tools, making it a favorite for customer support tasks. One user noted, "It’s very easy to use & set up, and acts just like a phone would."
- Users say that Dialpad Connect excels in providing a clean interface that allows new team members to quickly adapt with minimal training. This is highlighted by a user who mentioned, "I find Dialpad Connect easy to use with its clean interface where nothing feels buried."
- Reviewers mention that Aircall shines in its analytics dashboard, which helps track team performance effectively. Users have praised its ability to monitor call metrics and productivity, stating, "I like the analytics dashboard because it allows me to track my team's work."
- According to verified reviews, Dialpad Connect's integration capabilities are a strong point, especially with platforms like Salesforce and Hubspot. Users appreciate the API connection that enhances their KPI tracking, with one user noting, "good application and API connection to Salesforce and Hubspot."
- G2 reviewers report that while both products have solid support, Aircall users have rated their support quality slightly higher. Users have expressed satisfaction with Aircall's support, stating, "It helps a lot on the Customer Support side," indicating a strong partnership in business operations.
- Users say that Dialpad Connect's call quality is reliable, which is crucial for daily communications. A user highlighted, "The call quality is reliable," emphasizing the importance of clear communication in their workflow.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Aircall
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.7
1,246
8.9
3,212
Ease of Use
9.2
1,261
9.1
3,331
Ease of Setup
8.9
736
9.0
1,218
Ease of Admin
8.7
453
8.9
1,122
Quality of Support
8.6
1,156
8.5
2,499
Has the product been a good partner in doing business?
8.2
441
8.9
1,046
Product Direction (% positive)
8.8
1,204
8.2
3,065
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
Feature Not Available
Not enough data
9.4
18
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
614
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
370
Not enough data
7.9
442
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
Not enough data
8.7
554
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
475
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
110
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
517
|
Verified
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Feedback Analysis
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Feedback Sources
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
8.3
29
8.8
22
9.3
35
8.5
20
9.1
30
8.4
20
8.7
41
7.8
18
8.0
29
7.6
18
8.4
29
Basic Communication
8.9
357
|
Verified
9.3
918
|
Verified
Feature Not Available
8.3
439
|
Verified
Feature Not Available
9.1
718
|
Verified
Feature Not Available
8.4
458
|
Verified
8.2
229
|
Verified
8.9
636
|
Verified
8.7
257
9.2
632
|
Verified
Agentic AI - VoIP Providers
9.0
8
8.3
27
8.8
8
8.8
29
9.0
8
8.3
28
8.8
8
8.5
27
Access
8.3
257
8.7
523
|
Verified
8.3
266
|
Verified
8.8
580
|
Verified
8.7
283
|
Verified
9.1
693
|
Verified
Advanced Features
8.1
270
8.7
644
|
Verified
Feature Not Available
8.7
514
|
Verified
8.8
306
|
Verified
9.3
789
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
8.5
13
7.8
47
8.7
14
Calling
9.3
452
9.0
606
8.7
404
Feature Not Available
9.2
444
9.1
638
9.2
452
9.1
652
8.5
50
8.8
14
Contacts
8.9
437
8.7
648
8.7
417
8.6
575
Feature Not Available
8.6
517
Insights
8.6
434
8.5
492
8.6
421
8.7
554
Feature Not Available
8.8
262
7.7
365
Feature Not Available
Feature Not Available
8.3
404
7.7
51
9.3
17
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Dialpad Connect are categorized as Outbound Call Tracking, VoIP Providers, AI Customer Support Agents, and AI Sales Assistant
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI), Contact Center, AI Voice Assistants, Conversation Intelligence, and Auto Dialer
Dialpad Connect is categorized as AI Agents For Business Operations, UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, and Video Conferencing
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.3%
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
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