--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1638 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1638 scale: '5' date_modified: '2026-08-06' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,638 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. (228 reviews) - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. (91 reviews) - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. (90 reviews) - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. (89 reviews) - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. (62 reviews) - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. (49 reviews) - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. (44 reviews) - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. (37 reviews) - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Quick setup & intuitive IVR, but support can lag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Aircall?** Aircall excels in ease of use and implementation. The setup process was incredibly straightforward - thanks in large part to the intuitive IVR tree, I had the entire system running even before my formal onboarding began. I use it frequently, and the extensive range of features coupled with seamless integration with other tools really streamlines our daily communication. **What do you dislike about Aircall?** While the product is robust in many areas, the customer support leaves room for improvement. When I do need assistance - which is rare - it can be challenging to get in touch with someone promptly. The delays in response sometimes make an otherwise excellent tool feel less responsive when issues arise. **What problems is Aircall solving and how is that benefiting you?** We had a support team offering email support, we needed to expand to offer phone support and keep things logged so the email team and phone team could be coordinated. **Official Response from Francis Ramos:** > Hi there, and thanks for your review! I'm glad to hear you've been able to use and implement our software easily—this is definitely one of our goals with every customer! At the same time, we appreciate your feedback about customer support availability and speed, which I'll bring back to the team. Thanks again for your review. -Francis @ Aircall ### 2. PRACTICAL AND QUICK **Rating:** 5.0/5.0 stars **Reviewed by:** Wander N. | ASSESSOR FINANCEIRO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** RETURN THE CALL IF THE CONNECTION DROPS. **What do you dislike about Aircall?** I CANNOT REPLY TO MESSAGES IN SMS **What problems is Aircall solving and how is that benefiting you?** CALLING QUICKLY FOR THE CLIENT REGARDLESS OF COUNTRY AND LOCATION ### 3. Use Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Helena F. | Télé-agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** Quick, simple, and effective, which is great. **What do you dislike about Aircall?** So far everything is going well, so nothing negative for the moment. **What problems is Aircall solving and how is that benefiting you?** The possibility of being able to re-listen to the calls. **Official Response from Francis Ramos:** > Hi Helena, and thanks for leaving us this positive review! It's great to hear that you're having a great experience with Aircall so far and that you're getting the most out of our Call Recording feature. Thank you for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 4. Aircall for my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Partnership Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Convenient web and iOS integration; working hours enablement; company contact info access **What do you dislike about Aircall?** Issues of service cutting out sporadically **What problems is Aircall solving and how is that benefiting you?** Provides a convenient access to an additional phone line. ### 5. Communicate smoothly with Aircall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Aircall?** What I like best about Aircall is the easy operation, the seamless integration with our tools, and the clear call quality – it makes our communication significantly more efficient. **What do you dislike about Aircall?** Occasionally, despite a stable internet connection, calls are dropped – this is annoying. Otherwise, I am largely satisfied with the usage. **What problems is Aircall solving and how is that benefiting you?** Customer inquiries **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us! We're thrilled to hear that you find our platform easy to use, seamlessly integrated with your tools, and providing clear call quality. We understand that call interruptions can be frustrating and appreciate this feedback, which will be brought back to the team for review. If you encounter any further disruptions, please don't hesitate to submit a ticket in our Support Portal for assistance. Thanks again for choosing Aircall! ### 6. has helped me a lot in my work **Rating:** 5.0/5.0 stars **Reviewed by:** Inês S. | diretora comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Aircall?** ease of listening to calls from my collaborators **What do you dislike about Aircall?** I don't see anything I don't like, everything is ok **What problems is Aircall solving and how is that benefiting you?** call audit **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Ines! We're thrilled to hear that our platform has been helpful in your work, especially with call auditing. If you ever have any questions or need assistance with any features, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Aircall! ### 7. Able to make and receive calls without difficulty **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Aircall?** I'm a regular user of aircall and i would sugeeet the companies who are based in other countries or interaction for their business to other countries. This is a game changer it saves a lot of money and best app i would recommend **What do you dislike about Aircall?** Sometimes if we misses the call it always stays there only and always gets a reminder that i have to followup a call. **What problems is Aircall solving and how is that benefiting you?** It's easy to connect with our clients who are working globally ### 8. Wonderfull **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Aircall?** The platform is very user friendly, and the technical support is always well attended by the advisors. **What do you dislike about Aircall?** At the moment nothing bothers me about the application and my team uses it a lot. **What problems is Aircall solving and how is that benefiting you?** Text messaging and number availability no matter where in the world I call from. **Official Response from Francis Ramos:** > Thanks for this glowing review! We are thrilled to hear that you find Aircall user-friendly and that our technical support team has been helpful, as our goal is to provide a seamless experience for all of our customers. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Aircall! ### 9. Super good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** Aircall is very easy to access, super easy to use, and I use it in my everyday life, and it really helps me a lot. **What do you dislike about Aircall?** it sometimes blocks, the calls are sometimes cut off **What problems is Aircall solving and how is that benefiting you?** This helps me make the maximum number of calls in the minimum amount of time. **Official Response from Francis Ramos:** > Hi there, and thanks for leaving us this positive review! We're glad to hear that Aircall is easy to access and use, and that it's helping you in your everyday life. At the same time, thank you for letting us know about the issues you're experiencing with call blocks and cut-offs, which I will relay back to the team. Thanks again for your feedback, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 10. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan W. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Aircall?** Their onboarding team was very nice to work with and offered training making it a breeze to get started. The product itself is easy to manage and configure, especially with the visual phone tree. It's small but I really like the text to speech option for voicemails and the different voices, making it quick to configure voicemails for each user. It also has a web phone for if the software one is not available. **What do you dislike about Aircall?** My biggest complaint would be the lack of a proper phone directory like a traditional PBX system. This is not major as you can at least dial extensions though even that is a little odd to do. **What problems is Aircall solving and how is that benefiting you?** Aircall is being used to help our sales team reach out and our support team assist our clients. Using Aircall we can even text some of our clients who prefer it. We are on the smaller side but it is helpful for occasionally needing to reach out to another employee. ### 11. Aircall was simple and user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Dana E. | Guest Relations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Aircall?** The user-friendliness and branding is easy on the eye. **What do you dislike about Aircall?** I dont have many dislikes about Aircall. Perhaps the ringtone could be reconsidered to something less alerting. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving guest queries and emergencies during there stays. **Official Response from Francis Ramos:** > Hi Dana, and thanks for this 5-star review! I'm glad to hear that you're enjoying your Aircall experience so far! It's good to know that the platform's user-friendliness and its ability to help you solve guest queries or issues has been a big benefit thus far. I also appreciate your feedback regarding the ringtone and will report that back to the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 12. Use at work **Rating:** 5.0/5.0 stars **Reviewed by:** Myka R. | Insurance Verification Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Aircall?** Easy to set "away" and DND settings for managers. **What do you dislike about Aircall?** Aircall could be more discreet when using in public. **What problems is Aircall solving and how is that benefiting you?** Customer Center Contact **Official Response from Francis Ramos:** > Thanks for this review, Myka! We're glad to hear you're enjoying your Aircall experience so far. Your feedback regarding discreetness will be taken to the team for consideration with future updates. Thanks again for choosing Aircall! ### 13. User friendly software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Aircall?** Easy to track my calls, can leave voicemails **What do you dislike about Aircall?** I can’t use it in my laptop, just my app Phone **What problems is Aircall solving and how is that benefiting you?** I don’t have to use my personal phone number to contact the candidates. **Official Response from Francis Ramos:** > Hi there, and thank you for sharing your feedback! We're glad to hear that you find Aircall user-friendly and that you're getting the most out of our call tracking and voicemail capabilities. With regards to the difficulties you're having using Aircall on your laptop, please submit a ticket to our Customer Support team using the ticketing system in our Support Portal—the team would love the opportunity to help troubleshoot any issues you're having with the Desktop app. Thanks again for choosing Aircall! ### 14. Very Pleased with AirCall **Rating:** 5.0/5.0 stars **Reviewed by:** Leonik A. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Easy Usage, Fast, Good Quality and always fast Reply on Issue Tickets. **What do you dislike about Aircall?** Im fine with everything. 10/10!!!!!!!!!!!! **What problems is Aircall solving and how is that benefiting you?** App on Phone. **Official Response from Francis Ramos:** > Hi Leonik, and thanks for leaving us this positive review! We're delighted to hear that you are pleased with Aircall's easy usage, fast response, and good call quality. Thanks again for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 15. Aircall is a modern and reliable telephony solution for businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Aircall?** Language quality is perfect seamless integration into common CRM systems **What do you dislike about Aircall?** The selection of ringtones is somewhat limited. **What problems is Aircall solving and how is that benefiting you?** Integration into common CRM systems ### 16. Very quick to get us set up, friendly and helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Ally W. | Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Aircall?** I love that they are constantly evolving the product. I get the sense customer feedback is genuinely listened to and actioned. Amanda was quick to support us and answer any questions we had and the onboarding call with Juan was easy to follow and very helpful. The product is easy to use. So easy to get started. **What do you dislike about Aircall?** It would be really helpful to be able to share snippets. It sounds like a feature that is soon to be introduced though. **What problems is Aircall solving and how is that benefiting you?** Better understand the topics of conversation to help improve quality of service and potential product improvements. Also to help with Sales call performance **Official Response from Francis Ramos:** > Hi Maria Jose, and thanks for your review! I'm thrilled to hear that you’re enjoying Aircall so far and appreciate your feedback, which I'll relay back to the team. Thanks again! -Francis @ Aircall ### 17. Excellent Telephony solution **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine G. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Aircall?** Aircall has been the easiest system to adapt, integrate and utilise for us. We have been able to transform key areas of our business based on stable service, accurate and easy to navigate analytics and a great partnership approach with their support teams. **What do you dislike about Aircall?** The 2hr wait for some reporting verses a live reporting option but this is a very small issue in the grand scheme of things. Reports once received are fantastic **What problems is Aircall solving and how is that benefiting you?** We had previously a challenge with provider uptime and constant minor system outags. Aircall has been stable with very high quality call quality and with the enhancement made to dashboards and data analysis it has helped us to optimise areas of our business that were previously under performing. ### 18. Wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa S. | Assessor financeiro, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Aircall?** Ease of Use, Ease of implementation **What do you dislike about Aircall?** Customer support, Number of Features **What problems is Aircall solving and how is that benefiting you?** More efficient calls **Official Response from Francis Ramos:** > Thank you for your feedback, Vanessa! We're thrilled to hear that you found Aircall easy to implement. We're sorry to hear about your experience with our customer support and the number of features, but know that we're constantly working to improve in those areas to better meet your needs. We'd love to hear more about your specific concerns with customer support and features so we can address them. Please feel free to reach out to our support team, and we'll do our best to assist you. Thank you for choosing Aircall! ### 19. frequent users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Aircall?** Aircall is a practical tool that is simple to use even for beginners, and the mobile application offers an optimal experience for users. **What do you dislike about Aircall?** Sound synchronization during internet slowdowns **What problems is Aircall solving and how is that benefiting you?** Facilitate contact **Official Response from Francis Ramos:** > Thank you for this positive review! We're pleased to learn that you're making the most out of Aircall's ease of use, and that our mobile app is helping to optimize your experience. We also appreciate your feedback regarding call connectivity, which will be shared with the team for review. Thanks again for choosing Aircall, and please don't hesitate to submit a support ticket if you ever need assistance! ### 20. I use Aircall daily as a work tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolly F. | Representante comercial, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Aircall?** The ease of answering and transferring calls. **What do you dislike about Aircall?** I would change some things in the layout, making it even more simplified. **What problems is Aircall solving and how is that benefiting you?** Offers analytical reports, recordings, real-time monitoring. **Official Response from Francis Ramos:** > Hi Nicolly, and thank you for sharing this review with us! We're thrilled to hear that you appreciate the ease of answering and transferring calls. We value your input on the layout and will certainly take it into consideration for future improvements. Feel free to submit a ticket through our Support Portal if you ever experience any difficulties or have questions. Thanks again for choosing Aircall! ### 21. amazing product and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** vincenzo m. | Customer support employees, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Aircall?** i feel very great and ccomfortable woring with it **What do you dislike about Aircall?** nothing so far for now apart that sometimes it takes too much for log in **What problems is Aircall solving and how is that benefiting you?** it takes too much for dowloading and womtimes is slow but with the updates is clear **Official Response from Francis Ramos:** > Thank you for your positive review, Vincenzo! We're thrilled to hear that you're feeling confident and comfortable using our platform, as its our goal to provide all of our customers with a great user experience. Also, we appreciate your feedback regarding login and download times, which will be taken to the team for review. If you have any additional thoughts or questions, feel free to reach out - we're here to help! ### 22. Good integration with Pipedrive **Rating:** 3.5/5.0 stars **Reviewed by:** Travis L. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Aircall?** I like that I can call numbers directly from any website. Any phone number is recognized, I click the phone button and the dialing app opens up and it calls. **What do you dislike about Aircall?** Sometimes the phone rings and need to ignore the call but sometimes the pop-up doesn't show it justs rings. I'll even open the desktop app and I don't see where I can silence the call. I can't find the Do not disturb feature. **What problems is Aircall solving and how is that benefiting you?** Aircall has excellent voice recognition. It's actually amazing. Every call is recorded, turned into text and added to my Pipedrive CRM for review. The words translate perfectly. Pretty shocking. ### 23. Good experience, almost no troubles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Aircall?** The fact that you can use ai to transcript **What do you dislike about Aircall?** The synchronization on mobile is not good. Aircall workspace is not ergonomic at all. **What problems is Aircall solving and how is that benefiting you?** Have one phone number for all technicians in customer support **Official Response from Francis Ramos:** > Thank you for sharing your feedback! We're glad to hear that you're getting the most out of our AI-powered transcriptions - it's definitely a crowd favorite! Also, we appreciate your feedback on the mobile synchronization and Aircall Workspace, both of which will be brought back to the team for review. Thanks again for choosing Aircall, and feel free to reach out via our support portal if you have any issues! ### 24. Honest Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Aircall?** Since we have started to use Aircall, I have found it is really easy to dial out, especially as it linked with our CRM. Calling and transferring to teammates is also extremelly easy. **What do you dislike about Aircall?** I have some customers who I speak to complain sometimes that the quality of the call isn't very good, this is every so often, it's not an issue all of the time. Some customers pick up on the fact that we don't use a conventional phone system and use an 'internet' phone system. **What problems is Aircall solving and how is that benefiting you?** I really like that we can listen back to calls, this is a great feature as it covers our backs sometimes. ### 25. Customer tracking and marketing clarity are both addressed by this approach **Rating:** 5.0/5.0 stars **Reviewed by:** Parveen M. | Managing Director, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Aircall?** I really like how easy it is to use and how powerful and unparalleled the lead source tracking and phone tracking systems are. It's great for consumers to be able to track quotes and sales values, and it's even better to be able to send notification emails when you identify online and offline channels that are generating calls. In addition, the chat log provides insight into marketing efforts and keywords. **What do you dislike about Aircall?** Marking leads as quotable or unquotable is a pain because it opens the leads in a new window instead of directly in the dashboard, which I find inconvenient. This is something that should be looked at, even though it is not a big deal. **What problems is Aircall solving and how is that benefiting you?** In order to be more transparent with our clients, we use Aircall to monitor a variety of platforms and advertising efforts. The dashboard allows us to easily show our clients the true return on investment (ROI) of their advertising campaigns. Tracking the customer journey from first contact to conversion and demonstrating results to clients is made very easy. The software is fantastic because it monitors every single one of our advertising campaigns. ### 26. Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua W. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Aircall?** I really enjoy the notes adding function, this pulls through to Hubspot which is our CRM and this is such a handy feature! It means that we aren't wasting time and can make as many proactive calls. **What do you dislike about Aircall?** I find sometiems I get connection issues, I don't know if this is on our side or Aircalls. I have asked our IT manager to look in to this. **What problems is Aircall solving and how is that benefiting you?** I was struggling with not being able to listen back to calls, sometimes you forget important details on a long call and Aircall gives me the chance to analyse a conversation over and over again to pick out relevant information. ### 27. Amazing Telephony System **Rating:** 5.0/5.0 stars **Reviewed by:** Ludovic R. | Head of Marketing Cloud and Digital Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Aircall?** We integrated our Aircall with our Salesforce instance, it was so easy and straightforward and works perfectly four our team. Our BDRs uses Aircall on a daily basis and and we also use the phone line for any inquiries coming from the website. **What do you dislike about Aircall?** There is not a lot that I dislike about Aircall. Great product and very easy to use for the whole team. **What problems is Aircall solving and how is that benefiting you?** Tracking data for the BDR and recording conversations ### 28. Aircall review **Rating:** 4.5/5.0 stars **Reviewed by:** Tracey S. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Aircall?** Aircall works great with my hotspot! Allows me to be on the go! **What do you dislike about Aircall?** Sometime aircall drops calls on my regular wifi. **What problems is Aircall solving and how is that benefiting you?** Solve how we contact our customers! **Official Response from Francis Ramos:** > Thanks for sharing this review with us, Tracey! It's great to hear that it's been a great tool for you while on the go and that we've been able to help establish stronger communications with your customers. We also appreciate your feedback regarding connectivity, which will be brought back to the team for review. If you have any additional issues, please submit a ticket through our Support Portal for 24/7 assistance. Thanks again for choosing Aircall! ### 29. Great application for dialing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Aircall?** The functions of the Aircall Dialer extension provide ease for calls to anywhere. **What do you dislike about Aircall?** Having call routing issues when logged in on more than one device **What problems is Aircall solving and how is that benefiting you?** Call quickly and make many calls with the power dialer **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us! We're thrilled to hear that Aircall is making your calls easier and that you're getting the most out of our Power Dialer to boost productivity. We also appreciate your feedback regarding the call routing issues that you've experienced, which will be taken back to the team for review. If you have any other feedback or questions, please feel free to reach out to us. Thank you for choosing Aircall! ### 30. Convenient contemporary phone solution **Rating:** 4.5/5.0 stars **Reviewed by:** Boryana B. | QA Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Aircall?** The ease and the simplicity: concise functionalities, clear and convenient presentation of data, sobber interface. Well-thought functionalities for call listening, especially cherished from QA is the option to play a recording from a certain point/keyword in the transcript. Connects very well with CRM; flexible options, allowing to tailor the experience. Appreciate the sentiment detection (mood) and the newly introduced trackers, allowing to focus on specific segments without additional effort. Very well adapted to the needs of the Customer Support team. **What do you dislike about Aircall?** More filtering options in all the dashboards of the analytics section. There are a lot of specific filters in the specific views, which are not available in the Call History. I would love to be able to filter all I need and then export it for further needs, rather than pulling all the data and then clearing it. Overall, to leave the most of filters possible in each view/dashbaord, to allow more flexibility to select the needed data without any additional effort. **What problems is Aircall solving and how is that benefiting you?** The entire phone support process chain: - reliable connection and easy app for the agents - possibility to preset HOOPS, aftercall time and similar useful settings (eliminates risk of human error when selecting manually) -data protection and security - detailed data analytics, with option to export raw data (actionable insights; ensures data driven decisions) - call recording transcripts and option to search by keyword and replay from a certain point (saves a lot of QA time) ### 31. Good value product **Rating:** 3.5/5.0 stars **Reviewed by:** Esme N. | Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Aircall?** Aircall is very user friendly for admins and end users, and integrates fairly well with the systems we want to send data to (Salesforce). The reporting and routing options are good, and we have found the pricing very reasonable compared to similar competitors in the market. Implementation was smooth and they were very helpful on number porting. The support from Aircall is responsive and they are available easily to try and troubleshoot issues. **What do you dislike about Aircall?** There are limitations to the customisablility of integrations, and I particuarly dislike that they have two Salesforce integration versions which prevent us from using the product for sales engagment. The Zapier actions available are also weak. The basic call reporting can be confusing, especially for real time. It can be difficult to find reasons for call abandonment / missed calls without really digging. Our teams reports frequent issues with the application crashing / calls not coming through which are frustrating. We do also have call quality issues sometimes but that could be down to network and Aircall have been good in trying to rule out other causes. **What problems is Aircall solving and how is that benefiting you?** Giving us an easy one stop phone solution for use across sales and customer care. Easy for non-technical users to set up and maintain, as well as get top line reporting from. Allows us to easy track sales call volume. ### 32. GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielly A. | Lead Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Aircall?** EVERYTHING, simple and effective. Wonderful Complete **What do you dislike about Aircall?** I like everything, it never had defects. A great tool **What problems is Aircall solving and how is that benefiting you?** Call transfers before the customer speaks with the salesperson. Facilitates internal communication. **Official Response from Francis Ramos:** > Thank you for leaving us this review, Gabrielly! We're thrilled to hear that you're making the most out of Aircall experience so far. If you ever have any questions or issues, please feel free to reach out to us by submitting a ticket in the Support Portal. Thanks again for choosing Aircall! ### 33. Wonderful onboarding experiance **Rating:** 5.0/5.0 stars **Reviewed by:** Leon D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Aircall?** Just started using Aircall. It is a fantastic system, with loads of extra features that we didn't even realise were possible. The implementation team were wonderful and got us up and running in no time. **What do you dislike about Aircall?** None so far! Genuinely have no complaints :) **What problems is Aircall solving and how is that benefiting you?** Automatically logging calls with CRM link. **Official Response from Francis Ramos:** > Hi Leon, and thanks for your review! I'm glad to hear that you’re enjoying Aircall so far, and appreciate your feedback regarding the implementation team—they seriously are the best! Thanks again. -Francis @ Aircall ### 34. Aircall is a useful app for office to make and received calls **Rating:** 5.0/5.0 stars **Reviewed by:** Martine P. | Telephone operator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Aircall?** It's new and after a call i can still listen to it if i missed something **What do you dislike about Aircall?** Sometimes there's some bugs but this don't affect my work but make me late **What problems is Aircall solving and how is that benefiting you?** I can listened to all the calls i have made and received **Official Response from Francis Ramos:** > Hi Martine, and thanks for leaving this positive review! I'm glad to hear that you're finding our call recordings feature handy, but also appreciate your feedback on the occasional bugs, which I'll share with the team. Thanks again for the review and please reach out if you have any issues or questions! -Francis @ Aircall ### 35. Very easy to use and very effective in calling different Geos **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aircall?** So easy and intuitive to use makes calling different locations very easy. **What do you dislike about Aircall?** The app always pops up when using other apps. **What problems is Aircall solving and how is that benefiting you?** Calling different Geos with east and integrating seamlessly into other CRM tracking softwares. **Official Response from Francis Ramos:** > Hi there, and thanks for this positive review! We appreciate your feedback on Aircall's ease of use and seamless integration with CRM tracking software. Also, we appreciate you letting us know about the issues you're having with app pop ups. We'll take this feedback to the team to be addressed. Thanks again! ### 36. Cloud-based phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Payman A. | Head Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Aircall?** -Easy to use, user friendly interface both the web and mobile. - Seamless integrations with major CRM systems which makes it easy for sales and support teams. - Call clarity is generally high but depends on internet connection statbility. - Advance call handling like routing, call queues, and shared inboxes. - Global phone numbers - **What do you dislike about Aircall?** Pricing is not the cheapest. However, the value it offers might justify the cost depending on your needs. **What problems is Aircall solving and how is that benefiting you?** - Inefficient call management where traditional phone system often lack the flexibility. - Lack of integrations with business tools. - Poor collaboration among the team - Limited scalibility and flexibility - Insights and Data ### 37. Transcription is life changing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Aircall?** The transcription feature on Aircall is life changing! The ability to see a voicemail on a buiness call and immediately know who they are and what they need saves so much time, especially when your clients like to leave long voicemails. It makes it easier to delegate out as well as prepare for your return call. **What do you dislike about Aircall?** The ability to have individual extensions that go to an individual voicemail is not available like our old system. We do not need a direct line for each employee and we used to give out our extensions so they can contact us directly and get our voicemail if we are on the other line. I hope that Aircall finds a solution - I hear it's on the list. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving our problem of needing an easy way to set up call trees, having automation for holiday voicemails, transcription. ### 38. Practicality at work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Aircall?** Practicality in accessing information related to daily work. **What do you dislike about Aircall?** Connection failure and we still don't have transcripts of all the calls. **What problems is Aircall solving and how is that benefiting you?** Call tracking, as it is easy to analyze the calls made and received. **Official Response from Francis Ramos:** > Thank you for sharing your feedback with us! We appreciate your positive feedback about the practicality of Aircall for accessing work-related information. We understand the frustration of experiencing connection failures and are committed enhancing our service to better meet your needs. With regards to the transcripts, have you submitted a support ticket on this yet? If not, please do so via the Support Portal and a member of our team will be in touch to help troubleshoot. Thanks again. ### 39. Very useful, works well **Rating:** 4.0/5.0 stars **Reviewed by:** Franciele F. | Backoffice, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Aircall?** Practicality in making calls to anywhere **What do you dislike about Aircall?** Integration with chat and some issues when using the Power dialer **What problems is Aircall solving and how is that benefiting you?** Being able to use the application on any device, helping to work from anywhere **Official Response from Francis Ramos:** > Thanks for leaving this positive review, Franciele! We're thrilled to hear that Aircall is helping you work from anywhere. Also, we appreciate your note about the chat integration and Power Dialer, which will be shared with the team. Thanks again for the feedback! ### 40. Very good call method, good sound, and rarely fails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Aircall?** Aircall is practical, efficient, and improves communication. **What do you dislike about Aircall?** Nothing to point out, everything works as expected on Aircall. **What problems is Aircall solving and how is that benefiting you?** Aircall solves problems such as the difficulty of managing team calls, lack of integration with CRMs, and the absence of clear performance reports. With Aircall, we can centralize communication, monitor calls in real-time, and improve team productivity with useful data and integrations. Call management has become faster, more organized, and efficient. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall! We're thrilled to hear that our platform is helping to streamline your team's communication and improve productivity. If you ever have any questions or need assistance with integrating CRMs or generating performance reports, please don't hesitate to reach out to our support team. We're here to help ensure you continue to have a seamless experience with Aircall. Thank you for choosing us as your communication solution! ### 41. Great dialer **Rating:** 4.5/5.0 stars **Reviewed by:** Richard D. | salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Connected seamlessly to hubspot and made missing goal easy **What do you dislike about Aircall?** sometimes it crashed my computer like every other call for 30 or so minutes **What problems is Aircall solving and how is that benefiting you?** helping me find the right dm the one i want to be with and help the most ### 42. Very practical **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Aircall?** Identify all the client's data, including unrecorded numbers. **What do you dislike about Aircall?** Bugs that occur from time to time, but are easy to fix **What problems is Aircall solving and how is that benefiting you?** In the identification of the client, even before accessing their process **Official Response from Francis Ramos:** > Thank you for sharing your feedback! We're thrilled to hear that you find Aircall practical and appreciate its ability to identify all client data. Also, thank you for letting us know about the occasional bugs you have experienced. We know they can be frustrating, and we're constantly working to improve our system to provide a smoother experience. If you encounter any more issues or have suggestions for improvement, please feel free to reach out to our support team. Thanks again for choosing Aircall! ### 43. A good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Aircall?** Utility and ease of daily use for communication **What do you dislike about Aircall?** The disadvantage is trying to call other countries, it doesn't always work. **What problems is Aircall solving and how is that benefiting you?** Audit calls. **Official Response from Francis Ramos:** > Thank you for sharing this review with us! It's great to hear that you find Aircall to be a useful and easy-to-use communication tool. We understand your frustration with international calls and we apologize for any inconvenience this may have caused. This feedback will be brought back to the team for review. If you continue to experience these issues, please submit a ticket via the Support Portal for assistance. Thanks again for choosing Aircall! ### 44. Easy to use web based phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Joanne S. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Aircall?** Easy to add smart flows to direct calls to where you want. Can make instant changes to teams when resource is needed in other areas. Great support from AirCall when needed, with quick replies back Ability to raise priority levels according to situation Intergrates well with Zoho with the ability to see the customers data before accepting the call. **What do you dislike about Aircall?** Having only 6 months call data on the dashboard can be frustrating at times if the call has not been loaded on to an alternative CRM **What problems is Aircall solving and how is that benefiting you?** Easy to add additional numbers and smart flows with the ability to upload voice messages with ease. ### 45. Aircall keep evolving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about Aircall?** Aircall started as a simple product but it keeps evolving and improving. **What do you dislike about Aircall?** Aircall is not the most complex tool in the market but I like it **What problems is Aircall solving and how is that benefiting you?** We need Aircall to handle inbound and outbound call with tracking in Salesforce. **Official Response from Francis Ramos:** > Hi there, and thanks for this positive review! I'm glad to hear that you're enjoying your Aircall experience so far. It's good to know that our product is continually evolving and improving to meet your needs - that is always our goal! Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 46. My thoughs about aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** It sounds great on both sides of the call... and that makes my experience easier. **What do you dislike about Aircall?** Sometimes it identifies valid numbers as invalid. **What problems is Aircall solving and how is that benefiting you?** be the first contact with many countries in the world ### 47. You need to bring back Analytics+ and Monitoring+ **Rating:** 3.5/5.0 stars **Reviewed by:** Zain F. | Team Lead, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Aircall?** I like the live activity feed that allows me keep a track of calls and agents. Analytics+ and Monitoring+ was a great tool to take reports out but has not been active from the past week or so disrupting my work. **What do you dislike about Aircall?** Sometimes it takes longer when you can make another call, it doesn't load right away. The dashboard often takes longer than usual. **What problems is Aircall solving and how is that benefiting you?** It's allowing us to keep a track of customers contacting us for issues, this is helpful for keeping a track on day to day or any repeated issues being occured with out products. ### 48. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Clear call quality, when speaking to people from different regions of the country. **What do you dislike about Aircall?** Sometimes I am put straight to voicemail **What problems is Aircall solving and how is that benefiting you?** Air call is allowing me to speak with multiple prospects effortlessly. **Official Response from Francis Ramos:** > Hi there, and thanks for this positive review! I'm glad to hear that you're experiencing great call quality and that Aircall is helping you operate efficiently. At the same time, I appreciate your feedback about going straight to voicemail and will share this with the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 49. It is one of the few programs I have used that do not crash when using it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** The calls are very clear, with no issues when listening. **What do you dislike about Aircall?** So far, I haven't seen anything wrong when using Aircall. **What problems is Aircall solving and how is that benefiting you?** We don't have any problem with Aircall. **Official Response from Francis Ramos:** > Hi there, and thanks for leaving us a positive review! We appreciate being able to hear that you're having a positive experience so far, especially as it relates to your clear and reliable calls. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 50. Easy and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Margarida A. | Assessor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** you can have lists of contacts so that it is easier **What do you dislike about Aircall?** the dialing sound in the begining of every call **What problems is Aircall solving and how is that benefiting you?** Sometimes we lose the previous call **Official Response from Francis Ramos:** > Thank you for sharing your feedback with us, Margarida! We're thrilled to hear that you find Aircall easy and simple to use. We appreciate your input about the dialing sound at the beginning of each call, and we'll certainly take that into consideration for future improvements. Thanks again for choosing Aircall! ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 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[WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,362 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews)