--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1638 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1638 scale: '5' date_modified: '2026-08-06' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,638 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. (228 reviews) - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. (91 reviews) - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. (90 reviews) - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. (89 reviews) - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. (62 reviews) - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. (49 reviews) - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. (44 reviews) - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. (37 reviews) - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Effortless Team Communication with Aircall's Cloud Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza E. | customer service associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** what i like about aircall is how it simplifies team communication with a cloud based phone system **What do you dislike about Aircall?** nothing really could find that i didn't like **What problems is Aircall solving and how is that benefiting you?** make it easier to communicate **Official Response from Oona Pecson:** > Hi Hamza, Thank you so much for your kind review! We’re thrilled Aircall is simplifying team communication for you. If you ever have questions or need a hand, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 2. Aircall with Monday.com for a Sales Team **Rating:** 3.5/5.0 stars **Reviewed by:** Desiree M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Aircall?** We've been using Aircall as our phone system integrated with Monday.com, and overall, it gets the job done. The call quality is reliable, and the core functionality works well for our team. **What do you dislike about Aircall?** The integration with Monday.com could be improved. It took some time and back-and-forth with support to determine why our calls weren't syncing properly—turns out we needed to have the '+1' included in front of the phone numbers, which wasn't clearly documented. Additionally, I wish calls logged through Aircall appeared directly in the 'Emails & Activities' section of Monday. Right now, we have to maintain a separate section just for the few agents using Aircall, which creates extra work and limits visibility. **What problems is Aircall solving and how is that benefiting you?** Allows us to have visibility into the calls of our agents. In the past, we had nothing to quantify their phone calls. We need that data to then help forecast and build our pipeline. **Official Response from Francis Ramos:** > Hi Desiree, and thanks for leaving us this review. We're pleased to hear that Aircall is providing visibility into your agents' calls and helping with forecasting and pipeline building. At the same time, I appreciate your feedback on the Monday.com integration and will take that back to the team for review. Thanks again, and please feel free to reach out if you have any questions or need assistance. -Francis @ Aircall ### 3. User-Friendly Interface and Fast Performance, but Needs More Disconnection Status Options **Rating:** 5.0/5.0 stars **Reviewed by:** angel l. | Representante del servicio de atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Aircall?** I really like the interface — it’s simple and straightforward. It’s easy to find the call history, see who called, transfer calls, and check my colleagues’ activity. Overall, it’s a very user-friendly and fast application. **What do you dislike about Aircall?** It could have more reasons or status options for being disconnected — that’s the only thing. **What problems is Aircall solving and how is that benefiting you?** It’s very fast when listening to past calls or filtering them by agent or customer — I really like that. ### 4. Aircall: A Very User-Friendly Phone Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Aircall?** What I like about Aircall is that it is very user-friendly.The shared call inboxes are especially helpful for team collaboration. I have used many phone dialers over the years at different companies, and so far, Aircall is the best phone dialer I have worked with. **What do you dislike about Aircall?** What I dislike about Aircall is sometimes the quality of call is inconsistent, especially on unstable internet connection and this can be frustrating during important customer conversations. **What problems is Aircall solving and how is that benefiting you?** its solving the queuing system of a BPO industry **Official Response from Oona Pecson:** > Hi there, Thank you for the wonderful review! It's great to hear that Aircall’s user-friendly design and shared call inboxes are boosting your team collaboration. We really appreciate your note on inconsistent call quality due to unstable internet. Our Support team is always ready and happy to help. The next time you notice this issue, please reach out to them with details so they can troubleshoot and help find a solution. If you need anything else or have further questions, please don't hesitate to ask. Thanks again! Best, Aircall Marketing Team ### 5. Effortless to Use with Fast, AI-Powered Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Yahia K. | Customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Aircall?** This product is very easy to use, operates quickly, and benefits from AI support. **What do you dislike about Aircall?** Non everything is just fine for me no more futures needed for now **What problems is Aircall solving and how is that benefiting you?** Make it easy to know the caller timezone and **Official Response from Oona Pecson:** > Hi Yahia, Thank you so much for your kind review! We’re thrilled Aircall is working well for you, and that our AI features and automatic timezone insights are helpful. If you ever have questions or concerns, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 6. Effortless Setup, Proactive Support, and Budget-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Shravan K. | Product Manager- Ecommerce **Reviewed Date:** December 07, 2025 **What do you like best about Aircall?** I like Aircall for its ease of use and setup, which makes the process quite straightforward. The proactive support team is something I really appreciate as they are attentive and helpful. The pricing is affordable, which is a big plus for me. **What do you dislike about Aircall?** The call flow setup can be a bit overwhelming for people not used to such tools & softwares **What problems is Aircall solving and how is that benefiting you?** Aircall lets us route calls, set up business hours messaging, and use IVR, which isn't possible with standard phone systems. **Official Response from Oona Pecson:** > Hi Shravan, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use and fast setup made getting started straightforward, and that our proactive support team has been attentive and helpful. We also appreciate your note about call flow setup feeling a bit overwhelming at first. It can get complex as teams scale, and we’re here to make it easier. If you ever have questions or any comments, please don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 7. A very complete experience **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar R. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Aircall?** The simplicity and the intuitivity of using it, the implementation with our company, and the way we can support our customers with it. I use it every day, and its features are always helpful, as well as the ease of integration. **What do you dislike about Aircall?** I like everything so far, so no complaints at the moment. **What problems is Aircall solving and how is that benefiting you?** Handling the high volume of calls and providing quick access to a recording of a recent call if something needs to be reviewed. ### 8. Seamless Communication, Incredibly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Vishnu C. **Reviewed Date:** January 02, 2026 **What do you like best about Aircall?** I like how Aircall is easy to use. I can use it with my phone or laptop, which makes it really convenient. The initial setup was very easy. I also appreciate how Aircall connects me to the people I need to communicate with. **What do you dislike about Aircall?** none **What problems is Aircall solving and how is that benefiting you?** Aircall connects me to people I need to communicate with and is easy to use on both my phone and laptop. **Official Response from Oona Pecson:** > Hi Vishnu, Thank you so much for your kind review! We’re thrilled that the simple setup and flexibility across devices are working well for you. If you have any questions or want tips to get even more from Aircall, we’re here to help anytime. Thanks again! Best, Aircall Marketing Team ### 9. Effortless Calling with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** SemSem A. **Reviewed Date:** January 01, 2026 **What do you like best about Aircall?** I find Aircall fast and easy to use. I like the clear voice quality, and it synchronizes well with other apps. It's so easy to set up, and I don't need to make notes of my activities. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall is fast, easy to use, and has a clear voice. Its synchronization with other apps means I don't need to make notes of my activities. **Official Response from Oona Pecson:** > Hi SemSem, Thank you so much for your kind review! We’re thrilled to hear the clear call quality, quick setup, and seamless integrations are making your work days easier. If you ever have any questions or need a hand with something, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 10. Aircall to the MAX **Rating:** 5.0/5.0 stars **Reviewed by:** Nashara M. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Aircall?** It has always operated at peak performance—no glitches and very easy to use. I use this every day for 3-6 hours, which is ideal for customer support. I use all the features, but not the message tool. The implementation process was fast. All in all, it was and is the best I have seen. **What do you dislike about Aircall?** To be honest, I haven't found anything to dislike yet. **What problems is Aircall solving and how is that benefiting you?** It helps us to assist our customers on a daily basis and return calls to cx effectively. We benefit in our sales and support and we see this positive effect daily. **Official Response from Diana Bugai:** > Hi Nashara, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s performance, ease of use, and fast implementation process. It’s great to know that the platform has been such a reliable tool for your team. Feel free to reach back out to us if you ever have any questions or need assistance—we’re always happy to help. Thanks again! ### 11. I have used Aircall for almost a year now and I love it **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas L. | Senior Health Insurance Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Aircall?** I like that I can use it as a normal phone including sending texts to customers as well as making calls and it's very easy to use especially when clicking a phone number from my CRM it just goes straight over to Aircall with no hassles. I use it as my main phone for work now on my laptop and on my mobile phone as well. **What do you dislike about Aircall?** It would be good if I could check messages on the Aircall application while I am on a phone call. **What problems is Aircall solving and how is that benefiting you?** I use it as my main device to make my outbound and take inbound calls **Official Response from Francis Ramos:** > Thanks for this review, Nicholas! We're glad to hear that you love using Aircall for your business needs! We appreciate your feedback about the ability to check messages while on a call, and we'll definitely take that into consideration for future updates. Thanks again! ### 12. User Friendly and Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Aircall?** Aircall is user-friendly. The key options are logical in their purpose and easy to follow. I had minimal training in how to use Aircall, but felt like I could have figured it all out on my own intuitively. **What do you dislike about Aircall?** A call can come in when you are dialing out. However, this may be a function that can be disabled on the user side that I am just not aware of. **What problems is Aircall solving and how is that benefiting you?** It is acting as my primary telephone for remote work. It keeps track of calls and phone numbers which helps keep me organized. **Official Response from Diana Bugai:** > Hi Catherine, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s user-friendliness and intuitive setup. It’s great to know that the platform has been easy to learn and is helping you stay organized in your remote work. Your note about incoming calls while dialing out is also helpful, and I’ll make sure to share it with our teams for consideration. Feel free to reach back out to us if you ever have any questions or need assistance—we’re always happy to help. Thanks again! ### 13. A+ for speed and simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua Ben M. | SDR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Aircall?** I’ve tried several cloud phone apps, and Aircall stands out for sheer ease of use. The clean, intuitive UI means my team needs almost no training, and the built-in SMS makes it easy to switch between calls and texts without juggling tools. Setup was fast, call quality is reliable, and day-to-day tasks (adding numbers, routing, voicemail) are refreshingly simple. **What do you dislike about Aircall?** I’d love if Aircall could automatically flag a US number’s line type (mobile vs. landline/VoIP) before we text. Right now we only find out when an SMS fails. **What problems is Aircall solving and how is that benefiting you?** Calling, sending SMS. **Official Response from Diana Bugai:** > Hi Joshua, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s speed, simplicity, and intuitive interface. It’s wonderful to know that the built-in SMS, reliable call quality, and fast setup are helping your team work efficiently every day. We’ve also noted your comment about automatically flagging line types—feedback like this is valuable as we continue to improve the platform. Feel free to reach back out if you ever have questions or need assistance—we’re always happy to help. Thanks again! ### 14. Excellent Support and Accessibility, But Onboarding Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Aircall?** Working with Aircall support has been straightforward, and their team is always quick to respond. They clearly value their customers and handle feedback very well. As a visually impaired user, I find the app clear and easy to navigate both on my phone and on my desktop after getting familiar with it. **What do you dislike about Aircall?** As a first-time user, I found it challenging to navigate and access all the available features, especially as someone with sight loss. The initial orientation could be more detailed and designed with greater accessibility in mind. **What problems is Aircall solving and how is that benefiting you?** Aircall enables me to communicate clearly with customers who reach out for technical support, sales inquiries, or other information. The ability to record calls, access transcripts, and take notes has been valuable for maintaining quality control and for future reference. ### 15. Transforms Computer into a Virtual Phone, Minor Workspace Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Shane K. **Reviewed Date:** January 13, 2026 **What do you like best about Aircall?** I like how Aircall feels like a mobile phone on my computer. It's great that it includes features like text messages, voicemails, and contact lists because they're good. **What do you dislike about Aircall?** I'm not a massive fan of the workspace. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the need for a separate phone for work by functioning like a mobile on my computer. **Official Response from Oona Pecson:** > Hi Shane, Thank you so much for your kind review! We’re thrilled that the desktop, phone-like experience makes work simpler, and that you don’t need a separate phone anymore. We appreciate your note about Workspace as well. We’re actively improving it, so feel free to reach out with any specific details that you've noticed. If you ever need a hand with anythins else, we're here to support you and help wherever we can. Thanks again! Best, Aircall Marketing Team ### 16. Easy to Use and Very Useful Transcription **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Recepcionista, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Aircall?** Easy to use, the transcription function is very useful. **What do you dislike about Aircall?** There are no scroll bars in the record lists. **What problems is Aircall solving and how is that benefiting you?** The transcription function facilitates the obtaining and reviewing of information after each call. **Official Response from Oona Pecson:** > Hi James, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on ease of use and our transcription feature. It’s great to hear that transcripts make it easier to capture details and review next steps after every call. That’s exactly the kind of clarity and efficiency we aim to deliver. Also, thanks for flagging the lack of scroll bars in the record lists. We’ll share this info with appropriate teams for review, and please don't hesitate to reach out with examples of this issue if it happens again or persists. If you have any other questions or feedback, let us know! We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 17. Effortless and Reliable Mobile Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** It's easy to use, works well on my phone, and has never let me down. **What do you dislike about Aircall?** There are so many different applications for it that it would be better if everything were combined in one place. **What problems is Aircall solving and how is that benefiting you?** I really appreciate being able to listen back to calls. It's a helpful feature that makes things much easier for me. **Official Response from Oona Pecson:** > Hi there, Thank you for the great review! We’re thrilled the mobile experience has been smooth and that call recordings are helping your workflow. We also appreciate your note about consolidating tools, as this kind of feedback allows us to continue improving the app. If you ever need a hand, please don't hesitate to reach out. We’re here to help. Best, Aircall Marketing Team ### 18. Great user and partner experience **Rating:** 5.0/5.0 stars **Reviewed by:** Karim A. | Business Development & Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Aircall?** I've been using first Aircall as a client since 2018 and since 2020, I became partners with them. And the experience from both sides is great! The user interface is ergonomic, easy to use and very simple to deploy for your whole teams. Now, our Voxpay product is perfectly integrated to the telephony system of Aircall and the Sales and Partnerships teams are very responsive and supportive. I recommend all the Aircall solutions for your business! **What do you dislike about Aircall?** Nothing to declare here, everything is working properly **What problems is Aircall solving and how is that benefiting you?** Aircall is providing a very easy to use telephony system. In addition, they have so many partners integrated to their platform that you can make your Aircall more powerful than ever ### 19. High-Quality Product That Helps Every Day **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Aircall?** The quality of this product helps me with my work and on a daily basis. **What do you dislike about Aircall?** Honestly, nothing. It has all it's needed. **What problems is Aircall solving and how is that benefiting you?** I call clients as part of my outbound sales work, so I can honestly say this solves all my problems. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your review! It's great to hear that Aircall’s call quality and intuitive experience support your work and keep your outbound sales motion running smoothly. If you have any questions or need anything, please don't hesitate to reach out at any time. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 20. Effortless One-Button Calling Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa T. | Customer service associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Aircall?** simple and smooth a call with one button **What do you dislike about Aircall?** nothing, it is perfect, jus the voice was cutting once **What problems is Aircall solving and how is that benefiting you?** call the customer quickly **Official Response from Oona Pecson:** > Hi Mostafa, Thank you so much for your kind review! We’re thrilled that one-button calling makes it fast and effortless to reach your customers, but sorry to hear about that brief audio cut. If it happens again, please feel free to reach out with specific details and we'll be happy to help find a solution. Thanks again! Best, Aircall Marketing Team ### 21. Easy and efficient call management **Rating:** 5.0/5.0 stars **Reviewed by:** Luis F. | Responsable de produccion, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Aircall?** The easy handling of calls and maintaining their history and content **What do you dislike about Aircall?** It has been difficult for me to adapt to the workspace, it could be more intuitive. **What problems is Aircall solving and how is that benefiting you?** Caller identification and conversation saving. It greatly speeds up my work with clients. **Official Response from Oona Pecson:** > Hi Luis, and thank you so much for your kind review! We’re thrilled to hear that easy call handling, caller identification, and conversation history are helping you work faster with clients. That’s exactly what Aircall is built for—giving teams clear context and seamless workflows so every call feels effortless. We really appreciate your note about the workspace not feeling intuitive yet. Your feedback is valuable, and I’ve shared it with our product team. We’re continually refining the UI to make navigation even simpler. If you’d like, I can connect you with a specialist who can share personalized setup tips and point you to quick guides that make the workspace feel second nature. If you ever have questions or need help optimizing your setup, we’re here for you—don’t hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 22. Crystal-Clear Calls and Easy Number Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Aircall?** I love how clear the calls come in and how easy it is to plug in a number. **What do you dislike about Aircall?** Sometimes the connectivity with Aircall and Attio can be a bit wonky. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the disfunction between calling and emailing. The connectivity that Aircall offers is the best. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your review! We’re thrilled to hear that Aircall is working well for you and helping to connect calling and emailing more seamlessly in your workflow. We appreciate you flagging the occasional connectivity hiccups with Attio. Our team is continuously improving integrations, and we’d love to take a closer look. If you share a few details with our support team (see the link below), they will troubleshoot and help find a solution. If you have any other questions, please don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team https://support.aircall.io/en-gb ### 23. Easy to use and navigated and quick customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Aircall?** easy and straight forward to use. can intergrade wit HubSpot CRM which is extremely useful and is easy to implement. customer support is quick and always helpful and always patients when waling you through the a solution to a problem. use it every day for inbound outbound calls. **What do you dislike about Aircall?** I don't have anything that i dislike about Aircall **What problems is Aircall solving and how is that benefiting you?** It gives customers or prospects options when calling in and you can log calls and recorded calls and notes in HubSpot. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your review! It's great to hear that Aircall’s intuitive setup, integrations, and speedy, patient Support team are helping your team do its best work. If you ever have any questions or need anything, please don't hesitate to reach out! Our team is here and happy to help. Thanks again! Best, Aircall Marketing Team ### 24. Effortless Call Tracking That Keeps Everything Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Aircall?** How easy it is to call out and track your calls **What do you dislike about Aircall?** not being able to track the talk time is not the best **What problems is Aircall solving and how is that benefiting you?** Calling out to my leads, especially the ones I need to dial quickly. **Official Response from Oona Pecson:** > Hi there, Thank you so much for the thoughtful review! We’re thrilled to hear Aircall is helping you move quickly and keep your call activity organized. Regarding talk-time tracking, we’ve got a few options that might help: • During calls: Agents can see a live call duration timer right in the app. • Live Monitoring (Pro plan): Supervisors can view each agent’s call duration in real time. • Historical view: “In Call Time” is available for each call in Analytics > Call History (up to 6 months). • Averages for everyone: You’ll find the average Inbound Talk Time and average Outbound Talk Time in Analytics > Overview. If you have any other questions about this or anything else, please feel free to reach out to our Support team. We're always happy to help. Thanks again! Best, Aircall Marketing Team ### 25. Aircall Review **Rating:** 5.0/5.0 stars **Reviewed by:** Grace B. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Aircall?** I really appreciate the refreshed interface and the ability to review past text messages and call logs. Using it daily has made monitoring productivity much simpler, and support is readily available when needed. Setting it up was straightforward, and it integrates smoothly with our existing systems. **What do you dislike about Aircall?** There’s really no downside, although occasional poor connection can affect call quality. **What problems is Aircall solving and how is that benefiting you?** For me, the biggest challenge used to be locating previous text messages, but the new feature has made it quick and easy. ### 26. Reliable and User-Friendly Call Solution for Remote Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Aircall?** Aircall is incredibly easy to set up and use, especially for remote teams. The interface is clean and intuitive, and the ability to integrate with CRMs like HubSpot and Salesforce is a major plus. Call quality is consistently clear, and the shared inbox and call tagging features make team collaboration seamless. I also appreciate the analytics—it’s great for tracking performance and call volume. **What do you dislike about Aircall?** The pricing can feel a bit high for smaller teams, especially if you only need a few of the premium features. Occasionally, there are slight delays or lags during high call volume times, though it’s rare. The mobile app could also use some improvements in stability and speed. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the challenge of managing a high volume of inbound and outbound calls across a remote or hybrid team. It eliminates the need for traditional phone systems and allows our team to work from anywhere while staying connected. With features like call routing, voicemail, call tagging, and CRM integration, it streamlines communication and improves customer experience. The analytics tools also help us track team performance and optimize workflows. Overall, Aircall has made our operations more efficient, organized, and scalable. **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us! It's great to hear that you find our call solution reliable and user-friendly for remote teams. We also appreciate your feedback regarding pricing for smaller teams and occasional delays during high call volume times. Your feedback on the mobile app is also noted, which will be taken back to the team for review. If you have any additional feedback or questions, please don't hesitate to reach out to us via the Support Portal. Thanks again for choosing Aircall! ### 27. Using aircall for my daily tasks to call clients **Rating:** 5.0/5.0 stars **Reviewed by:** Lyka V. | SDR Team Lead, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Aircall?** Straight-forward features, easy to use and smooth integration with our CRM **What do you dislike about Aircall?** It reflects a different caller number on the recepient's side. **What problems is Aircall solving and how is that benefiting you?** Aircall has made our calling process much easier. The platform is very user-friendly, and the Power Dial feature saves a lot of time when reaching out to multiple contacts. I also appreciate how it automatically detects valid and invalid phone numbers, which helps us avoid wasted effort and keep our workflow efficient. Overall, it has streamlined our calling operations and improved team productivity ### 28. All-in-One Phone Features Right on the App **Rating:** 4.5/5.0 stars **Reviewed by:** Camilo C. | Assistant Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I liked a lot that we could have most of the phone features on the phone APP. **What do you dislike about Aircall?** They don't have a price for a single user. **What problems is Aircall solving and how is that benefiting you?** It is helping us to solve call center issues like call tracking/monitoring. As it is a 1 phone number for multiple users, it helps to be all in the same page and be handled by extensions. **Official Response from Oona Pecson:** > Hi Camilo, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on having all-in-one phone capabilities in the app. It’s also great to hear that Aircall is helping your team stay aligned and handle calls more efficiently. We also appreciate your note about single-user pricing. While our plans are structured with teams in mind, we’re continually reviewing packaging to better serve different needs. Feel free to reach back out to us if you ever have any questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 29. Intuitive Platform with Great Features, but Needs Better Third-Party Integration Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha D. | Manager product sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Aircall?** intuitive and user-friendly the platform is. It integrates seamlessly with CRM and helpdesk tools, which helps streamline workflows and improve team efficiency. The call quality is consistently reliable, and features like call tagging, analytics, and real-time coaching make it easy to manage both internal performance and customer experience **What do you dislike about Aircall?** one area for improvement is the occasional lag or delay in syncing with certain third-party integrations, especially during high-volume periods **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the challenge of fragmented communication by centralizing voice calls in a cloud-based system that integrates seamlessly with our CRM and helpdesk tools ### 30. Aircall is an excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella S. | Case Manager Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Aircall?** What I like most about Aircall is its design; I find it intuitive and that I don't need rigorous training to understand how to configure it to my liking, or if I have a problem, how to solve it quickly. **What do you dislike about Aircall?** What I like the least are the Conversations and Calls tabs, because I have to switch between them to check missed calls and messages. I think everything should be in the same tab. **What problems is Aircall solving and how is that benefiting you?** I do not consider that Aircall has problems at the moment, however, it helps me to communicate effectively with the clients and for them to also have good communication with us. **Official Response from Francis Ramos:** > Hi Isabella, and thank you for your positive feedback on Aircall's intuitive design! We're thrilled to hear that you find it easy to configure and troubleshoot. We appreciate your feedback on the Conversations and Calls tabs and will share this with our team for future improvements. If you have any more suggestions or need assistance, feel free to submit a ticket through our Support Portal. Thank you for choosing Aircall! ### 31. Easy to use platform, good for tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Andreína P. | Sales Enablement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Aircall?** I like how I can keep track of my calls, and specially which user made the call if some users share a number. We have it integrated with HubSpot and works well! **What do you dislike about Aircall?** Many users in our company present issues with background noise, it's a bit of a pain sometimes. **What problems is Aircall solving and how is that benefiting you?** It allows us to keep track of calls. Easily listen to recorded calls. Power dialing for cold calling sessions. ### 32. Effortless Call Management with Stellar UI **Rating:** 5.0/5.0 stars **Reviewed by:** Gian O. **Reviewed Date:** December 12, 2025 **What do you like best about Aircall?** I like Aircall because it makes transcriptions of previous calls easier and provides a 'click to call' feature from our CRM. The UI is also a big plus for me, as everything is easy to access and understand. The initial setup was super easy. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall makes it easier to get transcripts from previous calls and click to call from our CRM. **Official Response from Oona Pecson:** > Hi Gian, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback. We’re thrilled to hear setup was super easy, and that transcriptions are helping you quickly revisit past conversations and keep follow-ups on track. If you ever have questions, please don't hesitate to reach out. We’re here to help! Thanks again for sharing your experience! Best, Aircall Marketing Team ### 33. Effortless Communication, Instantly Improved **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian D. **Reviewed Date:** December 12, 2025 **What do you like best about Aircall?** I like how Aircall makes my communication much faster. It's easy to use, and I love that everything works well with this tool. The initial setup was much easier compared to what I experienced before switching from Mediatel. **What do you dislike about Aircall?** Sometimes it's hard because of the internet. **What problems is Aircall solving and how is that benefiting you?** Aircall allows for much quicker communication, helping me talk quickly which was a challenge before. **Official Response from Oona Pecson:** > Hi Cristian, Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping you communicate faster, and that the setup was a breeze. Making calling easy and efficient is exactly what we aim for, and it’s great to know everything is working smoothly for you. I’m sorry to hear that occasional internet issues get in the way. Because Aircall is a cloud-based platform, call quality can depend on network stability. If you ever have questions or want to share any other feedback, we’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 34. Aircall makes my work easier on a daily basis **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo C. | Operations Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Aircall?** Aircall is a very useful tool. It works very well and allows us to be more agile in our actions thanks to its ease of use and efficiency. **What do you dislike about Aircall?** There is nothing at the moment that I would improve, it works very well for what I use it for and it is very efficient. **What problems is Aircall solving and how is that benefiting you?** It has solved the ability to have several numbers depending on the departments, and in addition to that, it works very well for customer service; it is a very useful tool. ### 35. Convenient and Robust Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Emil B. | Senior Student Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Aircall?** Convenient and robust, it is intuitive and easy to use. **What do you dislike about Aircall?** Nothing. I have not found any issues with using Aircall. **What problems is Aircall solving and how is that benefiting you?** Integration of work systems. **Official Response from Oona Pecson:** > Hi Emil, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s convenience, robustness, and intuitive design. If you ever have any questions, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 36. Very convenient, most of the time **Rating:** 3.5/5.0 stars **Reviewed by:** Alvaro G. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Aircall?** I like how our legal system is integrated and usually gives us the called ID. **What do you dislike about Aircall?** I don't like that I have my own assigned number, so if I call the client once, the client will believe that is the company's number, and will keep calling me **What problems is Aircall solving and how is that benefiting you?** We don't have to use our own personal number to call clients. ### 37. Easy to use, and modular for varying requirements and costs **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | Head of Digital Operations and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Aircall?** Easy to set up, good functionality available, and quick to adapt with technology advancements. **What do you dislike about Aircall?** the gap between tiers of subscriptions can be rather large for small-medium businesses needing some additional functions. can be difficult to upgrade when requirements sit in between tiers, and lower tier functionality has been outgrown. **What problems is Aircall solving and how is that benefiting you?** Global telephony solution with performance tracking metrics built into a pretty easy UI. ### 38. I've absolutely loved using Aircall! **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan M. | Head of Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Aircall?** I've absolutely loved using Aircall. It's intuitive, reliable, and has made team communication and customer calls incredibly seamless. The interface is clean and easy to navigate, and the integration with our other tools (like CRM and helpdesk platforms) is a game changer—it saves so much time and keeps everything organized. One of my favorite features is the ability to tag, comment, and assign calls, which really improves internal collaboration. The call quality has been consistently strong, and the analytics make it easy to track performance and identify areas for improvement. Overall, Aircall has significantly improved our workflow and customer experience. Highly recommend it for any team that wants a smart, modern phone solution. **What do you dislike about Aircall?** I don't have anything to add here. Aircall accomplishes my goals. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving several key communication challenges for our team. First, it's eliminated the need for physical phone systems or complex setups—everything is cloud-based and easy to manage remotely. This is especially helpful for hybrid and distributed teams. Second, it's made tracking and managing calls much more efficient. With features like call tagging, notes, and assignments, we’re able to collaborate across teams, ensure follow-ups happen, and never let a conversation fall through the cracks. It also helps us better understand performance and member experience through real-time analytics and call recordings. That visibility allows us to coach team members, identify trends, and continuously improve how we support people. **Official Response from Francis Ramos:** > Hi Meagan, and thank you for sharing your positive experience with Aircall! It's wonderful to know that our product is making such a significant impact on your workflow, and that you're truly getting the most out of our features and integrations to increase efficiency and create better customer experiences. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing Aircall! ### 39. Easy to use, Useful Integration with Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Evan d. | Commercial B2B2C, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Aircall?** I admire the satisfaction that Aircall provides thanks to its ability to facilitate communication with clients and generate new sales. I appreciate its call transfer feature as well as its compatibility with multiple devices. Additionally, its ease of use, the ability to code different lines, and the competitive pricing for multiple users are major advantages. **What do you dislike about Aircall?** I wish Aircall would display the keyboard key used by the caller, which would be beneficial for companies with multiple services. This would allow knowing through which channel a person is contacting, for example, the sales department or the orders department. **What problems is Aircall solving and how is that benefiting you?** Aircall solves communication problems with customers, allowing for new sales and increasing customer satisfaction. ### 40. Intuitive Setup and Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sergiu N. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** Aircall is very intuitive; setting up numbers, routing calls, and integrating with CRMs is straightforward, even for non-technical users. **What do you dislike about Aircall?** dropped calls or slight delays, especially if internet connectivity isn’t strong **What problems is Aircall solving and how is that benefiting you?** All calls, recordings, and outcomes are logged and tied to records you care about — no more manual entry or lost context **Official Response from Oona Pecson:** > Hi Sergiu, Thank you so much for your kind review! We’re thrilled to hear that setting up numbers, routing calls, and connecting Aircall to your CRM felt intuitive, even for non-technical users. That’s exactly the experience we strive for. Regarding dropped calls or slight delays: you’re absolutely right that unstable internet can impact call quality. Feel free to reach out to us with any specifics the next time you experience this, and we'll mention this issue to the relevant team to find a solution. If you have any other questions or or feedback, don’t hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 41. Effortless Navigation and Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Anne S. | Senior Operations Process Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Aircall?** Aircall is so much easier to navigate and use than our previous solution that implementation and onboarding have been painless. It also integrates with our CRM. **What do you dislike about Aircall?** I haven't found any downsides yet! The AI feature advertising in-product is maybe a bit annoying, but less so than in other tools we use. **What problems is Aircall solving and how is that benefiting you?** We're a distributed team who need a central inbound phone line with routing to individuals who are all over the US. ### 42. Best dialer I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Aircall?** The integration with Hubspot works well, and the audio quality is consistently clear. **What do you dislike about Aircall?** Perhaps the new version feels a bit different, as the previous one was simpler, but overall I haven't encountered any major issues so far. **What problems is Aircall solving and how is that benefiting you?** Thanks to the CRM integrations, nurturing leads has become much simpler. This has really helped streamline and organize my workflow. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We’re thrilled to hear that our HubSpot integration is working smoothly for you and that call audio is consistently clear. That’s exactly the experience we aim to deliver. We hear you on the new version feeling a bit different, but we’re continuously refining the experience based on feedback like yours. We really appreciate hearing your honest opinion. If you ever have questions or want to share more feedback, please don't hesitate to reach out. We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 43. Aircall: Fluency and Ease from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Aircall?** I really like Aircall. I find it super easy and intuitive to use, which makes tasks much easier. I totally benefit from the fluency in connection lines, something essential, as I really need smooth phone calls. Additionally, the history function is very simple and useful, providing valuable tools to know if everything is working correctly. The integration with CRM tools like Connect and Slack perfectly complements my workflow. **What do you dislike about Aircall?** I like everything **What problems is Aircall solving and how is that benefiting you?** Aircall improves the fluency of my work phone calls from Latin America to Spain, resolving connection issues and providing useful tools like call history, which is simple and useful. **Official Response from Diana Bugai:** > Hello and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s ease of use, call fluency, and call history functionality. It’s great to know that the platform is helping you have smooth, efficient phone calls and improving your workflow. Feel free to reach back out if you ever have questions or need assistance—we’re always happy to help. Thanks again! ### 44. Great for Remote Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Surakshya G. | Operator Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Aircall?** The call quality is clear, and the system is reliable. Overall, it's a great choice for growing, remote-friendly teams that need a smart phone solution. I also like how it has automatic transcription. I work for customer support and it has been easy using every work day. **What do you dislike about Aircall?** Nothing much. It's just it keep asking me to add my number even after it is saved. **What problems is Aircall solving and how is that benefiting you?** Aircall helps us manage all customer calls efficiently, making it easier to stay organized and responsive. **Official Response from Francis Ramos:** > Thank you for this review, Surakshya! We appreciate your review and are pleased to know that Aircall is helping your team efficiently manage customer calls. Regarding the issue you're experiencing with your number, have you submitted a ticket about this in the Support Portal yet? If not, please do - we'd love to help troubleshoot this with you. Thanks again for choosing Aircall! ### 45. Call Routing and Management Issues Hold Back Our Aircall Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Aircall?** Aircall was our entry into a VOIP system **What do you dislike about Aircall?** Problems with call routing and management **What problems is Aircall solving and how is that benefiting you?** Voip calling **Official Response from Oona Pecson:** > Hi there, Thank you for taking the time to share this review with us. We’re sorry to hear that call routing and management have been challenging, and we understand how frustrating that can be. We’d value the chance to learn more about what you’re seeing. Please reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so we can review the specifics and discuss your feedback in more detail. Thanks again for bringing this to our attention. Best, Aircall Marketing Team ### 46. Effortless Call Management with User-Friendly Design **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** Aircall is easy to use and navigate, designed with user-friendliness in mind to ensure that managing calls and communication is as seamless as possible. **What do you dislike about Aircall?** Sometimes, unable to find calls that were assigned to agent. **What problems is Aircall solving and how is that benefiting you?** Easy to use to communicate, which helps make my job easier when talking with customers. **Official Response from Oona Pecson:** > Hi there, Thank you for the kind review! We’re thrilled the experience feels smooth and intuitive, but sorry to hear that it's sometimes difficult to find calls that were assigned to an agent. Please feel free to reach out with some examples of this, and we can help figure out what might've happened and find a solution for next time. If you need anything else, we’re always here to help. Best, Aircall Marketing Team ### 47. it is really helpful in the sales field to call leads directly from websites **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Enrique B. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Aircall?** the system is really fast and is the power dialer is a great tool **What do you dislike about Aircall?** I think the only thing that needs to be improve is the option to send a sms , from my end isnt working . **What problems is Aircall solving and how is that benefiting you?** At Envia.com, we manage a high volume of customer interactions daily, both from clients using our shipping platform and from our partners. Before Aircall, it was difficult to maintain visibility across conversations, ensure accountability, and provide fast support — especially with a remote or distributed team. **Official Response from Francis Ramos:** > Hi Luis, and thank you for sharing your positive experience with Aircall! It's great to hear that you're enjoying our platform's speed and getting most out of our Power Dialer function - it really is helpful! We appreciate your feedback regarding the SMS function not working and apologize for any inconvenience this has caused. Have you tried submitting a ticket through the Support Portal? If not, please do so at your leisure and a member of our Customer Support team will be in touch to help troubleshoot. Thanks again for choosing Aircall! ### 48. The Ultimate Game-Changer for Sales Efficiency - A Solid 10/10! **Rating:** 5.0/5.0 stars **Reviewed by:** Atif I. | Sales Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Aircall?** As a professional who thrives on maximizing outreach and streamlining sales processes, I can confidently say that Aircall has revolutionized my daily workflow. This isn't just another calling app; it's a meticulously designed tool that genuinely empowers efficient work, and its Power Dialer feature is, without a doubt, the star of the show. From the moment I started using Aircall's Power Dialer, the impact on my productivity was immediate and profound. It's an absolute dream for anyone making a high volume of calls. The seamless automation of dialing through lists, skipping voicemails, and instantly connecting to the next live prospect means I spend virtually zero time on manual dialing. This isn't just a minor convenience; it translates directly into significantly more conversations per hour, allowing me to connect with a far greater number of leads than ever before. It eliminates the tedious, time-consuming clerical tasks associated with outbound calling, freeing me up to focus on what truly matters: engaging with prospects and qualifying opportunities. The efficiency it enables is simply unparalleled. My call volume has skyrocketed, and consequently, so has my appointment setting rate. It's incredibly intuitive to set up and manage, ensuring that my outreach is not only high-volume but also highly targeted and effective. The integration with our CRM means every interaction is logged automatically, further reducing manual work and ensuring no lead ever slips through the cracks. Aircall isn't just about making more calls; it's about making smarter calls, faster. If you're looking for an application that genuinely delivers on its promise of efficient work and empowers your sales team to achieve more, look no further. Aircall, particularly its phenomenal Power Dialer, earns a resounding 10/10 from me. It's an indispensable tool for any sales professional serious about maximizing their output and hitting ambitious goals. **What do you dislike about Aircall?** In earlier versions, I sometimes encountered minor glitches with the Power Dialer, like occasional pauses or hiccups in list progression. While never show-stopping, these could slightly interrupt the flow. Thankfully, recent updates have clearly smoothed these out, making the experience exceptionally reliable now. **What problems is Aircall solving and how is that benefiting you?** Aircall's Power Dialer tackles the huge time sink of manual dialing and logging. It eradicates inefficient gaps between calls, solving the problem of low outreach volume. For me, this means significantly more live conversations daily, streamlining my workflow, and allowing me to consistently hit and exceed appointment setting targets by focusing on engagement, not tedious busywork. **Official Response from Francis Ramos:** > Wow, what a review! Thanks for all of your kind words, Atif. We're thrilled to hear that Aircall's Power Dialer has had such a positive impact on your sales efficiency! It's always a plus to know we're helping our customers maximize productivity. Thanks again for your feedback, and feel free to reach out if you ever have any questions or need assistance! ### 49. Great app for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Aircall?** I like that all the previous interactions from the customers are saved and that you can assign conversations to the right people. I also love that it keeps track of the follow ups and makes the workflow easier by integrating with the platforms that we use. **What do you dislike about Aircall?** Not very much, but if the app is closed and you forgot to go unavailable, you still get calls **What problems is Aircall solving and how is that benefiting you?** It's helping us to stay in touch with our customers, track customer interactions, and have a smooth workflow with the integrations to the platforms that we use, making it easier and quicker to provide efficient problem solving care. ### 50. Stable and Functional, But Microphone Audio Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas H. | Vertriebsmitarbeiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Aircall?** Its functionality, stability and nice filters **What do you dislike about Aircall?** the microphone outlet sounds like a concert hall sometimes **What problems is Aircall solving and how is that benefiting you?** It is easy to connect with Pipedrive which we are using to handle our leads ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+23%3A58%3A56+-0500&secure%5Bsession_id%5D=e1f99fee-305c-47c9-b8fb-a42ba78f3af4&secure%5Btoken%5D=b4a8c441721f630aa7bbb50b18cbccb97328577f27b705799d180c3542c7b796&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [MovingPro](https://www.g2.com/products/movingpro/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Richpanel](https://www.g2.com/products/richpanel/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snapsheet](https://www.g2.com/products/snapsheet-snapsheet/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,362 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews)