Aircall Features

Based on 351 Aircall reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 227 Aircall reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Enables users to contact one anothers through mobile phones and landlines. This feature was mentioned in 256 Aircall reviews.

As reported in 269 Aircall reviews. Offers users the option to play music for contacts who are on hold.

Based on 304 Aircall reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. This feature was mentioned in 256 Aircall reviews.

Based on 265 Aircall reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

Based on 282 Aircall reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Records calls for future reference. 450 reviewers of Aircall have provided feedback on this feature.

As reported in 404 Aircall reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 444 Aircall reviews.

As reported in 452 Aircall reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Has auto-dialing or predictive dialing functionality. 48 reviewers of Aircall have provided feedback on this feature.

Based on 437 Aircall reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Based on 417 Aircall reviews. Finds and opens saved contact information for reference at the time of a new call.

As reported in 433 Aircall reviews. Allows users to take notes during or after the call for future reference.

Delivers users a daily summary of activity. This feature was mentioned in 421 Aircall reviews.

Sends automated emails to increase engagement with prospective clients. This feature was mentioned in 365 Aircall reviews.

Automatically transcribes and summarizes meeting discussions. This feature was mentioned in 48 Aircall reviews.

Offers a chatbot to initiate and carryout inital conversations with prospects and leads.

Automatically calculates which leads are the most likely to become a customer.

Automatically contacts all leads.

Utilizes natural language processing to set up meetings.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Automates the entry of collected data.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Provides real-time coaching to sales representatives.

Tracks and analyzes sales representative performance.

Measure return on investment and leverage data to predict profitability of future projects.

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Presents information about the individual being called before the call begins.

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time.

Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Decides response type by determining if voice is a human response or an answering machine.

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls

Based on 590 Aircall reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 368 Aircall reviews.

Based on 440 Aircall reviews and verified by the G2 Product R&D team. Allows CSRs to receive and answer customer emails.

Based on 567 Aircall reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 551 Aircall reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 536 Aircall reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 473 Aircall reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 494 Aircall reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 516 Aircall reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 473 Aircall reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 562 Aircall reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 564 Aircall reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 587 Aircall reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 512 Aircall reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

As reported in 222 Aircall reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Based on 220 Aircall reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Allows inflow of requests through various digital channels such as email, social media, etc. This feature was mentioned in 189 Aircall reviews.

Based on 212 Aircall reviews. Allows users to access the software using mobile devices.

Based on 209 Aircall reviews. Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents. 216 reviewers of Aircall have provided feedback on this feature.

Based on 221 Aircall reviews. Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 206 Aircall reviews.

Based on 205 Aircall reviews. Allows automatic distribution of incoming calls to the agents.

Based on 209 Aircall reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

As reported in 206 Aircall reviews. Allows managers/supervisors to evaluate the performance of agents.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

As reported in 115 Aircall reviews. Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs. This feature was mentioned in 236 Aircall reviews.

Contains PBX & VoIP softphone that can be used within the VoIP business system. 19 reviewers of Aircall have provided feedback on this feature.

Manages incoming calls with features such as call forwarding, transferring, and routing. 20 reviewers of Aircall have provided feedback on this feature.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. This feature was mentioned in 19 Aircall reviews.

As reported in 18 Aircall reviews. Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions. 17 reviewers of Aircall have provided feedback on this feature.

Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 17 Aircall reviews.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

As reported in 21 Aircall reviews. Capability to perform complex tasks without constant human input

As reported in 20 Aircall reviews. Works across multiple software systems or databases

Engages in human-like conversation for task delegation This feature was mentioned in 19 Aircall reviews.

As reported in 20 Aircall reviews. Anticipates needs and offers suggestions without prompting

As reported in 94 Aircall reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 102 Aircall reviews.

Engages in human-like conversation for task delegation 94 reviewers of Aircall have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting 93 reviewers of Aircall have provided feedback on this feature.

Capability to perform complex tasks without constant human input 48 reviewers of Aircall have provided feedback on this feature.

Engages in human-like conversation for task delegation 47 reviewers of Aircall have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.