--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1636 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1636 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,636 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. (228 reviews) - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. (91 reviews) - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. (90 reviews) - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. (89 reviews) - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. (62 reviews) - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. (49 reviews) - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. (44 reviews) - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. (37 reviews) - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Fast and efficient, but less suitable for small SMEs **Rating:** 3.5/5.0 stars **Reviewed by:** Solène C. | Consultante Associée : Ingénierie - Industrie - IT - ENR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Aircall?** Quick, effective, and very useful solution in work **What do you dislike about Aircall?** Only possible from 3 Difficult for small SMEs **What problems is Aircall solving and how is that benefiting you?** My business telephony **Official Response from Oona Pecson:** > Hi Solène, Thank you for taking the time to share this review! We're glad to hear Aircall has been a quick and effective solution for your business telephony. We'd love to understand your experience better, particularly around what makes it difficult for smaller businesses. Could you reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details? Thanks again! Best, Aircall Marketing Team ### 2. Limited Functionality, Difficult Setup Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Brittany G. | Sr. Director of Account Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Aircall?** I found the recordings feature of Aircall to be quite valuable. It gave us a way to interact with clients without using our personal devices, which was really helpful for our team. **What do you dislike about Aircall?** The setup was not easy, and I had issues with the setup admin and seats. The way the texting works wasn't satisfactory, which led us to pivot away from using Aircall. **What problems is Aircall solving and how is that benefiting you?** Aircall allowed our team to stop using personal devices to interact with clients and provided valuable recording features. **Official Response from Oona Pecson:** > Hi Brittany, Thank you for taking the time to share this review. We're glad the call recording feature and the ability to keep work communication separate from personal devices were valuable for your team. However, We're sorry to hear about the setup difficulties and that the texting experience didn't meet your expectations. We would love the opportunity to make things right. If you're open to it, please feel free to reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ], and we'd be happy to work with you to find a solution. Thanks again for your feedback! Best, Aircall Marketing Team ### 3. Easy, Flexible Calling with Seamless CRM Integration and Helpful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael B. | QA Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Aircall?** What I like best about Aircall is its ease of use and flexibility. It allows our team to manage calls from anywhere, integrates seamlessly with our CRM, and provides useful call analytics that help improve productivity and customer interactions. **What do you dislike about Aircall?** What I dislike about Aircall is that some advanced features can be limited to higher-tier plans, and occasionally call quality depends on the internet connection. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the problem of managing and organizing customer calls across the team. It benefits us by centralizing communication, reducing missed calls, improving response times, and providing analytics that help optimize team performance and customer interactions. **Official Response from Oona Pecson:** > Hi Rafael, Thanks so much for the thoughtful review! We’re thrilled to hear that Aircall is helping your team stay organized and responsive. We also appreciate your note on plan tiers. While features do vary by plan, we’re always here if you have questions or want help getting the most out of your current setup. Regarding call quality, if you’re up for it, please reach out to our Support team with specific examples the next time it happens so we can find a solution. Thanks again for your feedback, and for choosing Aircall! Best, Aircall Marketing Team ### 4. Excellent Chat Summaries That Keep Prospect Conversations Clear **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Aircall?** The fact that it summarizes well the chat between me and the prospect **What do you dislike about Aircall?** Maybe the UX but is not a big deal, I think that it is quite good **What problems is Aircall solving and how is that benefiting you?** It helps tracking how many calls I am doing, how do they go... ### 5. Intuitive and Effortless Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Aircall?** I find Aircall to be intuitive and easy to use, which really helps streamline my work. I also like the log history feature, which operates like a chat widget and adds value by allowing me to log notes for each call. The initial setup was very easy, and it fits well with my company's workflow, especially when connecting with clients and reaching those who are typically unresponsive. **What do you dislike about Aircall?** Nothing particular **What problems is Aircall solving and how is that benefiting you?** I use Aircall to communicate with clients efficiently and connect with unresponsive ones. It's intuitive and easy to use. I like the log history and the ability to log notes for each call, adding value to the app. **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We're thrilled to hear that Aircall feels intuitive and fits smoothly into your workflow. It's also great to hear that the log history and note-logging features are adding real value to your day-to-day. If you ever have any questions or need anything else, please don't hesitate to reach out to us. Thanks again! Best, Aircall Marketing Team ### 6. One-Click Calling Anywhere **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Aircall?** I like that you can use the extension from anywhere on the web and click one button and call. This makes it easy to call contacts without even leaving your CRM. **What do you dislike about Aircall?** I do not like that there is no ability to match the contact's area code. There also isn't a feature to filter out a phone number by its timezone until after the call has been placed when a box pops up with the contact's current time. **What problems is Aircall solving and how is that benefiting you?** Aircall helps us reach our contacts by phone from anywhere on the web. **Official Response from Oona Pecson:** > Hi there, Thank you for the wonderful review! It's great to hear that one-click calling from the browser extension is making it effortless to connect with contacts right from your CRM. We also appreciate your notes on area-code matching and pre-call timezone filtering. We will share this note with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 7. Easy Access to Online Calls and Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Tshepo M. | Placement coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Aircall?** easy access to online calls and reaching out **What do you dislike about Aircall?** when it drops calls on the first dial or without a ring **What problems is Aircall solving and how is that benefiting you?** air call makes calling effortless **Official Response from Oona Pecson:** > Hi Tshepo, Thank you so much for the kind review! We're glad to hear that Aircall has made calling effortless for you. We also appreciate your note on occasional call drops on the first dial. Please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific examples and additional notes, so our Support Team can take a look and help out. Thanks again! Best, Aircall Marketing Team ### 8. Simple and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Aircall?** I’ve noticed that whenever I enter the country code, it automatically updates the location. For me, that’s a plus, and it’s also very easy to use. **What do you dislike about Aircall?** From my experience, I haven’t noticed any problems with it so far. **What problems is Aircall solving and how is that benefiting you?** Calls are faster, it’s very easy to use, and it also includes very advanced AI features. **Official Response from Oona Pecson:** > Hi Ahmed, Thank you so much for your review! We love hearing from our users and appreciate your feedback. We’re also thrilled to hear that calls feel faster and that our features are delivering value. Helping teams work smarter and respond quicker is what we’re all about! If you have any questions or need assistance with anything, please don't hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 9. Reliability and ease of use, need for more customization **Rating:** 4.0/5.0 stars **Reviewed by:** Clément B. | Business Developper, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Aircall?** I use Aircall as a second number daily in my sales work and for prospecting. I appreciate the ease of use and the flawless operation of Aircall. The ergonomics is an aspect I like because it makes the tool easy to use and reliable. The initial installation of Aircall was also very easy. **What do you dislike about Aircall?** The options to customize the interface are limited. I would like to have more options for the arrangement of buttons and the display. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for its ease of use, a convenient second number, and its reliability. Ergonomics and efficiency are its strong points. **Official Response from Oona Pecson:** > Hi Clément, Thank you so much for your kind review! We're thrilled to hear that Aircall has been a reliable and easy-to-use solution for your daily sales and prospecting work. We also appreciate your feedback on interface customization. If you ever have additional questions or need assistance, don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 10. Aircall is a very handy tool for work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Aircall?** Aircall helps a lot with both incoming and outgoing calls. I really enjoy how versatile it is to use Aircall on my computer, phone, tablet, and other devices. I use Aircall every day for hours, and it fits smoothly into my daily workflow. **What do you dislike about Aircall?** Have nothing in mind right now. It has been working very good. **What problems is Aircall solving and how is that benefiting you?** Contacting customers from everywhere I go, from my phone, iPad, computer, very friendly **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We love hearing from our users and are thrilled to hear that Aircall fits so smoothly into your daily workflow across all your devices. If you ever have any questions or need anything else, don't hesitate to reach out to us. Thanks again! Best, Aircall Marketing Team ### 11. Effortless Calling with Smart Time Zone Display **Rating:** 4.5/5.0 stars **Reviewed by:** Samarth V. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Aircall?** I find it very easy to use and all i need to do is add the country code and the phone number. Another amazing feature is that as soon as i call, it shows the current time of my customer at his location. So i can plan better if its the right time to speak to them or not. **What do you dislike about Aircall?** The time that it shows of where the customer currently is, is usually after i press the call button. It should show as soon as i put the number with the code without calling them. **What problems is Aircall solving and how is that benefiting you?** It gives me the opportunity to connect with my customers throughout US 1, US 2 and EMEA region. **Official Response from Oona Pecson:** > Hi Samarth, Thank you so much for your kind review! It’s great to hear that adding a country code keeps calling simple, and that seeing your customer’s local time helps you choose the best moment to connect. We also appreciate your suggestion to show the local time before placing the call. It's ideas like this that we are so greatful for, as they continue to help us evaluate and improve. I'll share this with the relevent team. Feel free to reach back out if you ever have any additional questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 12. Best-in-Class Calling: Crystal-Clear Quality, Easy to Use, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Aircall?** I really appreciate the call quality, the wide range of destinations I’m able to reach, and how easy the tool is to use. Overall, it has an incredible impact on my day-to-day work. Plus the pricing, the integrations, the support **What do you dislike about Aircall?** Everything! So far, it’s the best tool for calling. **What problems is Aircall solving and how is that benefiting you?** I can easily make calls and quickly integrate the notes into the CRM, plus the AI options. **Official Response from Oona Pecson:** > Hi there, Thank you so much for this wonderful review! We're delighted to hear that call quality, ease of use, and CRM integration are making such a positive impact on your day-to-day work. Feedback like yours is exactly what motivates us to keep improving. If you ever have any questions or need anything else, please don't hesitate to reach out to us. Thanks again! Best, Aircall Marketing Team ### 13. Effortless Calling with Impeccable Features **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I love how Aircall is simple and easy to use, with no gimmicks. The copy-paste functionality is great, and I can easily copy numbers during a call. Its compatibility with attachments like Grammarly is excellent, allowing me to present myself better when writing long notes. The transcripts feature helps me catch details that might be missed due to accents, ensuring no details are left unnoticed. I appreciate the clear tone and hassle-free user experience, along with the quick controls and lag-free performance. The notes option is also great, and it integrates well with my Google Chrome extensions, making everything quick, easy, and practical. **What do you dislike about Aircall?** We can also have a live call transcript. It will make it easier as we can get more detailed conversation that we usually miss out because of the accents and quick language. **What problems is Aircall solving and how is that benefiting you?** Aircall is simple and has no gimmicks. It supports copy-paste and integrates well with tools like Grammarly, making note-taking and communication easier. Its clear tone and transcription ensure nothing is missed, helping me accurately document calls. **Official Response from Oona Pecson:** > Hi Abhishek, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s simplicity, quick controls, and lag-free performance are helping you stay focused and improve your workflow. We also really appreciate your suggestion about live call transcription. That’s valuable feedback! We’re striving to make transcripts even faster and more helpful, and input like yours helps us prioritize what matters most. If you ever have questions or want to share more feedback, we’re always here to help. Thanks again for being a part of the Aircall community! Best, Aircall Marketing Team ### 14. Modern, User-Friendly Platform with Room for Support Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Hugo H. | Senior customer experience advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** Aircall feels very modern and is incredibly easy to use. I find their reporting dashboards impressive, and the AI trackers work really well. **What do you dislike about Aircall?** At times, Aircall support doesnt treat your case as urgent unless you express it very detailed that it is affecting your customers. Customer support is still very kind and helpful though. Also, Aircall does not have a ticketing system which is why we still have to integrate with zendesk. **What problems is Aircall solving and how is that benefiting you?** We decided to port our lines to Aircall because it provided features that Zendesk lacked, such as the ability to offer a callback at a specific point in the IVR and to inform customers about their estimated wait time. **Official Response from Oona Pecson:** > Hi Hugo, Thank you so much for your thoughtful review! We’re thrilled to hear that Aircall feels modern and easy to use, and that our reporting dashboards and AI-powered trackers are delivering real value. We also appreciate your candid notes on support urgency and ticketing. Your feedback is being shared with our team as we continue to improve triage and responsiveness. If you ever need anything else, please don't hesitate to reach out. We’re here to help and eager to keep leveling up your experience. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 15. Exceptional Sound Quality and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Aircall?** I really appreciate the quality of Aircall's voice, as it allows for good understanding between interlocutors, which facilitates fruitful exchanges with clients. Moreover, its ease of use is a major asset, especially when juggling daily with numerous tools like Salesforce and Slack. This makes the work much less complicated. The installation of Aircall was also simple and easy, which was greatly appreciated. **What do you dislike about Aircall?** Having never encountered a problem, I wouldn't know how to say **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to easily connect with my clients with good voice quality, which facilitates communication. The ease of use simplifies daily work with other tools. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s clear call quality is helping you have smoother client conversations, and that the simple, intuitive experience fits right into your day-to-day. If you ever need help with something or have any questions, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 16. Low Pricing and Broad CRM/OMS Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Prahlad K. | Head of Operations & Supply Chain | Founding Team, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Aircall?** The pricing is low and it can integrate with almost all the CRM and OMS platforms. **What do you dislike about Aircall?** They recently rolled out the AI agent and it's pricing is higher **What problems is Aircall solving and how is that benefiting you?** I have 3 toll-free numbers and customers can call me without being charged. **Official Response from Oona Pecson:** > Hi Prahlad, Thank you for the great review! It's fantastic to hear that Aircall's broad CRM/OMS integrations and toll-free number options are serving you well. We also really appreciate your notes on pricing and add-ons. We're always looking for ways to improve, and feedback like yours helps guide us in the right direction. In the meantime, we’re always here to help you get the most out of your current plan and setup. Please feel free to reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] with any questions you may have. Thanks again! Best, Aircall Marketing Team ### 17. Works Seamlessly with HubSpot Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Aircall?** It works well with Hubspot and the way we make calls. **What do you dislike about Aircall?** Nothing really, works well with our calling out of hubspot. **What problems is Aircall solving and how is that benefiting you?** We have to make 85 phone calls per day, this allows us to complete that with easy, because it works well and processes quickly per call. **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We're so happy to hear that Aircall has been working seamlessly with HubSpot and helping your team power through your daily calls efficiently. That's exactly the kind of impact we aim to deliver. Thanks again! Best, Aircall Marketing Team ### 18. Great performance **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio M. | Ejecutive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Aircall?** It’s easy to use—just open it on your computer and you’re ready to go. **What do you dislike about Aircall?** Sometimes sound weird when you try to call someone **What problems is Aircall solving and how is that benefiting you?** Contact the clients **Official Response from Francis Ramos:** > Thank you for sharing this review with us, Antonio! We're thrilled to hear that you find Aircall easy to use. We appreciate your feedback regarding sound issues you've experienced while making calls. Our team is constantly working to improve call quality for a better user experience. If you encounter any further issues, please reach out to our support team so we can assist you promptly. Thanks again for choosing Aircall! ### 19. Effortless Calling Experience with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Clark E. | scheduling coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Aircall?** I find Aircall very easy to use, especially for dialing both inbound and outbound calls. The settings are easy too, which makes the overall experience smooth. The initial setup was incredibly simple, only taking a few seconds, which I really appreciate. **What do you dislike about Aircall?** nothing! **What problems is Aircall solving and how is that benefiting you?** Aircall makes inbound and outbound calling very easy and the setup only takes a few seconds. Dialing is straightforward, and managing settings is convenient. **Official Response from Oona Pecson:** > Hi Clark, Thank you so much for your kind review! We're to happy to hear that Aircall has made inbound and outbound calling so effortless for you, and that the setup was quick and smooth. That's exactly the experience we aim to deliver. If you ever have any questions or need assistance, please don't hesitate to reach out. We're always happy to help. Thanks again! Best, Aircall Marketing Team ### 20. Empowers Remote Calls with Seamless Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Taaka M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Aircall?** I like the analytics dashboard because it allows me to track my team's work, their QA, the number of calls they are taking or making, and how productive they are. I also appreciate the voice agent function, which has helped reduce missed calls. The initial setup was pretty easy, and I love that I can call clients in the US while being in another country, making it seem like I am there. **What do you dislike about Aircall?** The network is jumpy sometimes. **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to call clients in the US as if I'm there from another country, reducing missed calls with its voice agent function, and its analytics dashboard helps track team productivity and QA. **Official Response from Oona Pecson:** > Hi Taaka, Thank you so much for your review! It's great to hear that the analytics dashboard is helping you stay on top of team performance and QA, and that AI Voice Agent is reducing missed calls. We're sorry to hear about the occasional network jumpiness. Please feel free to reach out to our Support team with more details about this issue (e.g., how it is jumpy, a description of what happens, etc.). They will help troubleshoot it and find a solution. If you ever need anything else or have additional questions, we're here and happy to help. Thanks again! Best, Aircall Marketing Team ### 21. Very friendly user **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan A. | Bilingual Technical L1 Support, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Aircall?** Throughout my career in the BPO industry, I've worked with various systems to handle incoming calls. Avaya, LiveAgent, Dialpad, Mitel, Zendesk, RingCentral are the ones that I remember the monst. They can fit in the good area, but they are sometimes hard to work with initially, it takes time to understand how it works correctly, how to set it up accordingly to your needs, or sometimes are even just very old stylish. But Aircall is super friendly to use. The phone setting is the easiest one so far. The call ID works perfectly 99% of the time, and it has all the necessary options right in front of you. All of this comes with a modern interface. Honestly I love it **What do you dislike about Aircall?** So far, I've loved the system just as it is. I cannot think of something that I dislike in this moment. The only issue that I've faced is that there seems to be a double ring with the incomming calls, but it might be a bug. **What problems is Aircall solving and how is that benefiting you?** I use the system to take calls so it helps me to receive the calls of my clients and help them. ### 22. Consistent Voice Quality with SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. **Reviewed Date:** December 10, 2025 **What do you like best about Aircall?** I like the consistent voice quality along with the ability to receive text messages. I find the voice quality more consistent than a cellular network, and it's beneficial for our demos that involve receiving text messages, as I can show them on my Mac rather than sharing my cell phone screen. The initial setup was really easy as well. **What do you dislike about Aircall?** I did have some voice quality issues on one call, but it's only happened one time. I think I was having some issues with my Wi-Fi at the moment. So I'm not really sure if Aircall could help make it better, or maybe just require less bandwidth to complete calls. **What problems is Aircall solving and how is that benefiting you?** Aircall gives me reliable voice quality using the Internet instead of a cellular network, which is more consistent. It also lets me display text messages received during demos on my Mac, avoiding the need to share my phone screen. **Official Response from Oona Pecson:** > Hi Michael, Thank you so much for your kind review! We love hearing that Aircall’s clear, consistent call quality and SMS on desktop help you run smooth demos. We're also thrilled that the initial setup was a breeze. Regarding the voice quality issue on that one call, brief Wi‑Fi instability can affect any internet call. If it ever happens again, please contact us and let us know all of the specific details so we can raise this issue with the relevant team. Otherwise, please free to reach out anytime. Our team’s here to help! Thanks again for choosing Aircall. Best, Aircall Marketing Team ### 23. Time-Saving Call Management with Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Ania B. **Reviewed Date:** February 06, 2026 **What do you like best about Aircall?** I like that Aircall saves time by summarizing calls and making life easier. The call transcripts are really useful, and I love being able to view call history. Using tags and assigning calls to others helps me a lot. It makes admin tasks much easier, and it’s easier to navigate calls, know who I am talking to, and gain insights into call context. **What do you dislike about Aircall?** Sometimes Aircall can freeze and not work properly, but not always. There are lots of updates too. Maybe doing one time bigger updates than more frequent smaller ones could be better. **What problems is Aircall solving and how is that benefiting you?** Aircall saves me time by summarizing calls, making admin tasks easier, and helping navigate calls better. It provides insights into call context and simplifies communication. **Official Response from Oona Pecson:** > Hi Ania, Thank you so much for your kind review! We love hearing that Aircall helps you move faster, streamline admin work, and keep conversations on track. We also really appreciate your notes regarding the occasional freezing and the frequency of updates. It's feedback like this that helps guide us in the right direction and enables us to improve! If the app freezes again, please don't hesitate to contact our Support team with a detailed example, so they can investigate and help find a solution. If you ever have other questions, we’re always here and happy to help. Thanks again! Best, Aircall Marketing Team ### 24. Efficient Call Management with Personal Progress Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** THAT BOY S. **Reviewed Date:** December 03, 2025 **What do you like best about Aircall?** I appreciate how Aircall enables me to filter contacts and personalize my interactions, making it easier to manage calls and texts using our shared number. This segmentation allows me to focus on my personal progress, which is crucial in my workflow. The ease of setup has been particularly beneficial, allowing us to seamlessly integrate Aircall into our daily operations, which is why we have consistently used it for an extended period. Additionally, I like the integration with HubSpot, which enhances my ability to make calls directly through these platforms, streamlining communication processes. **What do you dislike about Aircall?** I think Aircall could improve its text handling capabilities. It would be beneficial to have a filtering feature for texts similar to calls, allowing me to track missed texts without having to go through them in the same conversation thread as calls. **What problems is Aircall solving and how is that benefiting you?** Aircall lets me call patients, see missed calls, send texts, and track personal progress, improving communication efficiency and workflow focus. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your thoughtful review! We’re thrilled to hear how Aircall’s contact filtering and personalized interactions on a shared number help you stay organized and track your personal progress. It’s great to know the quick setup made adoption seamless for your team, and we love that the HubSpot integration is streamlining your call workflows right where you work. We also really appreciate your feedback on text handling. Improving SMS filtering and making it easier to track missed texts is valuable input, so we'll definitely keep this in mind during future updates. Thanks again for being a long-term user and for lthis feedback. If you ever have questions or need a hand, we’re here to help. Best, Aircall Marketing Team ### 25. Aircall is a great tool but AI agent sounds robotic **Rating:** 3.5/5.0 stars **Reviewed by:** Luis C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Aircall?** They have now new analytics, it's better than before **What do you dislike about Aircall?** The way it talks it's too robotic, would be great if it could sound more natural **What problems is Aircall solving and how is that benefiting you?** We have an online reception for our hotels, aircall provides the numbers and the infrastructure to make that happen. **Official Response from Francis Ramos:** > Thank you for sharing your positive feedback, Luis! We're glad to hear that you find Aircall easy to use and that you're getting the most out of our integrations. We understand your concern about the analytics feature, and we appreciate your feedback on this. If you have any specific suggestions or additional feedback, please feel free to reach out to our support team. Thanks again for choosing Aircall! ### 26. Great CRM Integration and User-Friendly, But Text Sync Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jovita R. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Aircall?** I really value how seamlessly it integrates with CRM platforms like HubSpot. The extensive range of features and options are intuitive and user-friendly, which simplifies managing and tracking communications. I find the transcript feature particularly useful, as it eliminates the need for manual note-taking and helps save a significant amount of time. **What do you dislike about Aircall?** One issue is that text messages do not sync with the CRM platform our company uses. Additionally, it's not possible to send multiple test messages to a list of contacts. I also find it frustrating that I can't send ringless voice messages to contacts. **What problems is Aircall solving and how is that benefiting you?** Transcribing calls and generating a summary that is both thorough and succinct has eliminated the need for manual note-taking, which saves us valuable time. Having these transcripts accessible within our CRM has proven to be extremely helpful. ### 27. Local calls from anywhere in the world, without complications **Rating:** 5.0/5.0 stars **Reviewed by:** joffre Z. | Agente de soporte Técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Aircall?** Allows making local calls from anywhere in the world. **What do you dislike about Aircall?** I don't like that it doesn't include a hold tone. **What problems is Aircall solving and how is that benefiting you?** Break the boundaries of borders by connecting me with people from all over the world. **Official Response from Oona Pecson:** > Hi Joffre, Thank you so much for your kind review! We love hearing that Aircall is helping you break through borders and connect with people all over the world seamlessly. Regarding hold tones, we actually do have a Waiting Music feature that admins can configure in the Aircall Dashboard! You can learn more about it here [ https://support.aircall.io/en-gb/articles/15408886261149-Smartflows-widgets-The-Waiting-Experience-widget ]. Could this be what you're looking for? We'd recommend reaching out to your admin or visiting our Help Center here [ https://support.aircall.io/en-gb ] to get it set up or ask additional questions. Thanks again! Best, Aircall Marketing Team ### 28. Seamless IVR Setup and Fast Support Enhance Salesforce Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jose R. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Aircall?** Like the integration with Sales Force. We also like that the ease of use when setting the IVR. There support team has always been quick to answer and when there is issues it is easy to get updates. **What do you dislike about Aircall?** The current Sales Force integration is a bit bulky and hard to navigate. **What problems is Aircall solving and how is that benefiting you?** Aircall is used for our current phone system and contact center. It also has been a important tool to keep track of our KPIs. The reporting system is very easy to use and presents the information in a very clear way. **Official Response from Oona Pecson:** > Hi Jose, Thank you so much for your kind review! We’re thrilled to hear the IVR setup has been smooth, that reporting makes your KPIs easy to track, and that our support team has been quick to help with timely updates. Also, we really appreciate your note about the Salesforce integration feeling a bit bulky. We’re continually refining that experience, and will keep this in mind going forward. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 29. SUPER Effortless Setup and Seamless HubSpot Integration 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Donte H. | SDR, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** I really like Aircall's super nice UI/UX; it's very user-friendly. The pattern and colors help me do things faster because it's easy to learn how to use it. I also love that it connects with HubSpot, making the initial setup super easy. It literally puts the call in HubSpot and saves the audio in real-time. Switching from using my private phone to Aircall has been a great change since I don't check my phone during work hours. Aircall is so much better and smoother. **What do you dislike about Aircall?** I feel like it has everything it needs but maybe could add some AI somehow that would make it even better somehow **What problems is Aircall solving and how is that benefiting you?** Aircall connects with HubSpot, saving call details and audio in real time, and is way better than using my private phone for work calls. **Official Response from Oona Pecson:** > Hi Donte, Thank you so much for such an enthusiastic review! We’re thrilled to hear the UI and HubSpot integration are working well for you. Great callout on AI by the way—we’re actively investing in this area. Otherwise, please feel free to reach out if you need anything, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 30. Streamlined Calling with Excellent CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Robert G. **Reviewed Date:** November 25, 2025 **What do you like best about Aircall?** I like the integration of Aircall with CRMs like HubSpot and Salesforce, which makes my workflow smoother and more efficient. I love the simplicity of Aircall and its UX/UI, which enhances my user experience by making the platform easy and intuitive to navigate. These features make me more productive compared to other software I've used in the past. Additionally, I found the initial setup of Aircall to be very easy, which saved me time and effort when onboarding to the platform. **What do you dislike about Aircall?** I dislike that when I leave a tag for a phone call I just made, it doesn't save until I close the call screen. If I prefer to just close the Salesforce tab in my browser instead, it doesn't get recorded, so I have to go back and tag the calls. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to call clients worldwide and appreciate its integration with CRMs like Salesforce, which boosts my productivity and enhances the simplicity and UX/UI. **Official Response from Oona Pecson:** > Hi Robert, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on our HubSpot and Salesforce integrations, the simple and intuitive UX/UI, and the easy setup. It’s awesome to hear that Aircall is streamlining your workflow, boosting productivity, and supporting your global calling. Your note about call tags not saving until the call screen is closed is incredibly helpful. We know reliable tagging and CRM sync are essential for clean reporting. Feel free to reach out if you have any further questions, we’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 31. Intuitive Interface and Seamless CRM Integration Elevate Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Naiara D. | Medical dentist especialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Aircall?** The intuitive interface, strong call quality, and seamless CRM integrations make Aircall easy to adopt and highly efficient for daily operations. Real-time analytics and call monitoring are particularly valuable for managing teams. **What do you dislike about Aircall?** Occasional delays in the app performance and limited customization options in reporting. Pricing can also increase quickly as the team grows. **What problems is Aircall solving and how is that benefiting you?** Aircall centralizes business calls in one cloud-based system, improving call management, visibility, and team collaboration. It helps us track conversations, monitor performance, and integrate calls directly into our CRM, which saves time and improves responsiveness. **Official Response from Oona Pecson:** > Hi Naiara, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s intuitive interface, dependable call quality, and CRM integrations are streamlining your team’s day-to-day. We also really appreciate your notes on performance, reporting flexibility, and pricing as you scale. This kind of feedback allows us to continue improving. If you have any further questions or would like to discuss anything else, please don't hesitate to reach out. We’re here to help. Thanks again! Best, Aircall Marketing Team ### 32. Intuitive and Effective Communication with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** sebastiangonzalez G. **Reviewed Date:** November 23, 2025 **What do you like best about Aircall?** I love how Aircall has simplified communication with my clients, transforming a previously complicated process into something simple, fast, and intuitive. I appreciate the ability to work as a team, as someone from my company can answer a chat for me when I'm not available. Additionally, the Aircall mobile app allows me to make calls and send messages even when I'm not on my computer, which is very convenient. I enjoy the cross-platform work it offers, making my experience simple and intuitive. The seamless integration with Salesforce is also a great benefit, ensuring everything works smoothly. The initial setup was very simple, making it hassle-free to start using Aircall. Overall, I find Aircall perfect and I am more than willing to recommend it to others, as evidenced by my 10 out of 10 recommendation score. **What do you dislike about Aircall?** nothing, everything is perfect **What problems is Aircall solving and how is that benefiting you?** Aircall makes communication with my clients simple, fast, and intuitive. It allows me to work as a team, respond to chats for others, and use the mobile app for calls and messages, integrating perfectly with Salesforce. **Official Response from Oona Pecson:** > Hi Sebastian, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on how Aircall simplifies client communication, supports teamwork, and works seamlessly across devices with Salesforce. We’re thrilled that everything is working perfectly for you—and a 10/10 recommendation means the world to us. Thank you! Feel free to reach out anytime if you have questions or want to explore more ways to optimize your workflow, we’re always here to help. Best, Aircall Marketing Team ### 33. Power Dialer Made Sales and Support Work Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Aircall?** I liked features like the power dialer and how it made it so much easier to work in roles like sales and customer support. I also appreciated how i didnt have to manually type or copy-paste any information. **What do you dislike about Aircall?** What i dislike is mostly the inconsistent call quality. For example, some connection drops, unstable internet, and lagging or freezing. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the challenges and issues of fragmented business communications and clunky phone systems. It benefits me by helping me streamline workflows and personalizing customer interactions. All of its AI integrations are also very benefitial. **Official Response from Oona Pecson:** > Hi there, Thank you for taking the time to share this review! We're happy to hear that the Power Dialer has made such a difference in your sales and support workflows, and that the AI integrations have been beneficial. We also appreciate your note on the inconsistent call quality. As a VoIP solution, call quality can be impacted by internet connectivity, but please don't hesitate to reach out via our Help Center here [ https://support.aircall.io/en-gb ] if the issue persists and our Support Team will be happy to troubleshoot for you. Thanks again! Best, Aircall Marketing Team ### 34. Seamless Integration, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. **Reviewed Date:** January 04, 2026 **What do you like best about Aircall?** I use Aircall as our primary phone system for customer support and find it reliable and easy to use. The integration tools, like CRM and helpdesk platforms, save me a lot of time. I appreciate the ease of access when calling, and its integration with our CRM or helpdesk ticket system improves our communication workflow. This makes it easier to provide timely, professional support. The initial setup was straightforward with easy-to-follow guides. **What do you dislike about Aircall?** When internet is low, the voice quality is also low. **What problems is Aircall solving and how is that benefiting you?** I use Aircall as our primary phone system for customer support. It integrates with CRM and helpdesk platforms, saving us time. Aircall improves our communication workflow, making it easier to provide timely, professional support. It's reliable, easy to use, and offers ease of access when calling. **Official Response from Oona Pecson:** > Hi Mike, Thank you so much for your kind review! We’re thrilled that the CRM/helpdesk integrations and straightforward setup are streamlining your support workflow.Also, thanksfor flagging the call quality when bandwidth is low. VoIP depends on your network, but if you reach out to our Support Team with specific examples the next time you notice a dip in quality, they will be happy to help find a solution. Thanks again! Best, Aircall Marketing Team ### 35. Game-Changer with Seamless Integration and User-Friendly Features **Rating:** 4.5/5.0 stars **Reviewed by:** Hermes G. **Reviewed Date:** November 19, 2025 **What do you like best about Aircall?** I find Aircall extremely valuable as it transforms our VoIP communication system, being the primary mode of conversation with our clients. I particularly love that it automatically saves recordings and transcripts of all our calls, which enhances our record-keeping and tracking capabilities. The user-friendliness of Aircall is another standout feature, making it simple for anyone on the team to use without intensive training. The mobile app is a game-changer, revolutionizing how we make and receive calls by offering flexibility and accessibility, especially on the go. Furthermore, the integration with multiple systems, notably the seamless connection with HubSpot, has marked a significant improvement in how we operate, creating a noticeable before and after in efficiency and effectiveness. The ease of the initial setup and the responsive assistance we received to resolve any queries further highlight Aircall’s excellent support system. Overall, these features make Aircall incredibly multifaceted and essential to our operations. **What do you dislike about Aircall?** I wish they improved the Teams connection. It's a little finicky to install and use. **What problems is Aircall solving and how is that benefiting you?** I find Aircall essential for our VoIP, auto-saving call recordings and transcripts. It's user-friendly, with a great mobile app, and HubSpot integration has transformed our operations. **Official Response from Oona Pecson:** > Hi Hermes, and thank you so much for your kind review! We’re thrilled to hear Aircall has become the backbone of your client conversations. It’s great to know that automatic call recordings and transcripts are strengthening your record-keeping and tracking, and that our user-friendly design helps your team get up to speed without heavy training. We’re especially excited that the mobile app is a game-changer for flexibility on the go, and that our integrations (especially HubSpot) created a clear “before and after” in efficiency. Thank you for flagging the Microsoft Teams connection. We’re continuously working to streamline that experience. If there’s anything we can help you optimize next, please reach out anytime. We’re here to keep your conversations flowing! Best, Aircall Marketing Team ### 36. Effortless Setup, Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sheila H. | Wholesale Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Aircall?** I really love using Aircall because it is incredibly easy to use, and its user-friendly design makes navigation a breeze for me and my team. The dashboard stands out as a favorite feature due to its simplicity and accessibility, which I find very helpful for maneuvering through tasks. Additionally, the inclusion of AI capabilities is a significant enhancement that has greatly benefited team leads with agent monitoring and performance reviews. This feature allows for a better assessment of how phone calls are handled, thus aiding in performance evaluations. I also appreciate how easy it is for the agents to transfer and conduct conference calls using the app, further streamlining communication processes. Another commendable aspect of Aircall is the excellent customer support, especially from Brianna, who is always available to assist us and address any issues we encounter. Her willingness to arrange meetings if needed really adds to the overall support experience. Furthermore, the workflow feature is very user-friendly, and any issues with this can be quickly resolved with the help of Brianna. Overall, I am really pleased with the upgrades Aircall has implemented recently, as they have positively impacted our help desk operations. **What do you dislike about Aircall?** Honestly, I can't think of anything I dislike about Aircall. **What problems is Aircall solving and how is that benefiting you?** Aircall streamlines our help desk operations by facilitating customer communications through calls and texts, enabling effective agent monitoring, enhancing performance reviews with AI, and blocking unwanted calls. Its user-friendly dashboard and smooth workflows enhance team efficiency and ease of use. **Official Response from Oona Pecson:** > Hi Sheila, and thank you so much for your kind review! We’re thrilled to hear that Aircall’s intuitive, user-friendly dashboard is helping you and your team move faster. We’re also glad that transfers and conference calls are seamless and that workflows feel simple and reliable. If you ever want help fine-tuning workflows, exploring more AI features, or anything else, please don’t hesitate to reach out—we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 37. Quality platform to reach customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Aircall?** I can get multiple CLI's & the quality of calls are very good. **What do you dislike about Aircall?** I haven't experienced any downsides. The service is perfect for me. **What problems is Aircall solving and how is that benefiting you?** It's helps me to reach my customers easily without any issues or challenges **Official Response from Oona Pecson:** > Hi Kelvin, Thanks so much for the fantastic review! We’re thrilled to hear that Aircall is helping you reach customers smoothly. If you ever have questions or need help with something, please don't hesitate to reach out! We're here and happy to help. Thanks again! Best, Aircall Marketing Team ### 38. Aircall Simplifies Call Management with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Aircall?** Aircall makes call management easy and efficient. The interface is intuitive, and the integration with CRM tools helps streamline workflows. **What do you dislike about Aircall?** Sometimes the call quality drops unexpectedly, and the reporting features could be more customizable for deeper insights. **What problems is Aircall solving and how is that benefiting you?** As a French company with part of our team working offshore in Mauritius, Aircall plays a crucial role in maintaining smooth and reliable communication across borders. It helps us overcome the challenges of remote collaboration by providing a centralized, cloud-based phone system that integrates seamlessly with our existing tools. Thanks to Aircall, our support and sales teams can stay connected, respond quickly to customer needs, and maintain high service standards regardless of location. This has significantly improved our operational efficiency and team cohesion. **Official Response from Oona Pecson:** > Hi there, Thank you for the fantastic review! We’re thrilled that our intuitive interface and CRM integrations are streamlining your workflows and supporting your teams with reliable, cross-border collaboration. We’re sorry to hear about the occasional call quality dips. Feel free to reach out to our Support team with examples of this issue, and we can help find a solution. However, we appreciate your note on more customizable reporting. We're always trying to improve, and it's feedback like yours that allows us to do so. Thanks again! Best, Aircall Marketing Team ### 39. Click-to-Dial and Power Dialing That Speeds Up Calling **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Aircall?** the way i can click to dial or load a bunch of eads from my crm and power dial **What do you dislike about Aircall?** since we had to upgrade to workspace it hasnt integrated with my pipedrive correctly. I can load multiple calls in but im having issues with click to dial and notes not loading **What problems is Aircall solving and how is that benefiting you?** power dialer system or my crm **Official Response from Oona Pecson:** > Hello Lisa, We’re sorry to hear you’re running into technical difficulties with your Pipedrive integration. We want to get this resolved for you immediately so your team can work without interruption. Please submit a ticket at the attached link and our team is standing by to investigate this for you. Best, Aircall Marketing Team ### 40. Try Aircall first, rather than suffering through the other options, I wish I did! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Aircall?** Aircall is the best phone app we've used here at work of the 3 different ones over the years I've been here. The shared callback list for each team is very helpful, but still has the ability to assign calls to yourself personally. It's very easy to learn to use. **What do you dislike about Aircall?** I don't really have any complaints about Aircall. A few design and functionality issues I've had, I emailed support and they fixed it within a week or two! One suggestion I'd have is to have a popup for a brand new user that explains that the callback list is SHARED. We've had a couple new users close every single callback request and voicemail that didn't pertain to them and it was very difficult to try and ensure we returned all those calls. On that same note, I wish you could UN-archive a callback or voicemail ticket. **What problems is Aircall solving and how is that benefiting you?** Aircall helps our team reply to customers quicker and helps us avoid double touches by using the shared inbox but being able to assign calls to yourself or to another team member. **Official Response from Oona Pecson:** > Hi Alex, and thank you so much for your kind review! We’re thrilled to hear Aircall is the best phone app your team has used and that the shared callback list (plus the ability to assign calls) helps you collaborate and respond faster. It’s great to hear the product is easy to learn, too! Huge thanks for shouting out our Support team’s quick turnaround, and providing insights that help us prioritize what matters most. Feel free to reach out anytime if you have questions or want to explore workflows to further reduce double touches—we’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 41. Easy to Use and Free International Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Aircall?** It's easy to use and allows me to call internationally for free **What do you dislike about Aircall?** Not sure yet, I have only used it for a short time. **What problems is Aircall solving and how is that benefiting you?** It allows me to contact customers abroad **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We're glad to hear that Aircall has been easy to use and helping you connect with customers abroad. We hope you continue to enjoy the platform as you explore more of its features! If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again! Best, Aircall Marketing Team ### 42. Easy to Use, Perfect for Our Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** November 17, 2025 **What do you like best about Aircall?** I greatly appreciate the ease of use of Aircall, which makes the user experience very smooth and efficient. It is a tool that I primarily use to manage business calls and sort my communications through a tagging system, which proves to be very practical for categorizing calls and obtaining volume analytics. The call replay feature is also valuable as it allows for the recovery of any missed information, which is extremely useful in professional contexts. In general, everything works well with Aircall and I find that the integration with other software like Pipedrive and Modjo further enhances its value. Overall, these features make Aircall an essential tool for me, which I would be ready to recommend to any professional looking for a high-performance telephony software. **What do you dislike about Aircall?** Some server bugs, where sometimes the calls don't ring. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for professional calls, which allows me to categorize calls with tags and benefit from telephony without a smartphone. Ease of use and smoothness are essential for me. **Official Response from Oona Pecson:** > Hi there, and thank you so much for your thoughtful review! We’re thrilled to hear that Aircall’s ease of use makes your workflow smooth and efficient. It’s great to know that tags are helping you categorize calls and surface valuable volume analytics—that kind of clarity is exactly what we aim to deliver. I’m sorry to hear about the occasional instances where calls don’t ring. Reliability is a top priority for us. If you ever have questions or need a hand, please don’t hesitate to reach out. Thanks again for the fantastic feedback! Best, Aircall Marketing Team ### 43. Customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Meghan E. | Compliance Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Aircall?** Aircall is very straightforward and integrates within Kustomer so we can track calls/texts/emails in one spot **What do you dislike about Aircall?** Analytics still have room for improvement **What problems is Aircall solving and how is that benefiting you?** Keeping everything in one spot for us! **Official Response from Oona Pecson:** > Hi Meghan, Thank you so much for your review! We love hearing that Aircall’s straightforward setup and Kustomer integration help you keep calls, texts, and emails all in one place. We also really appreciate your note on Analytics. If you’re open to it, we’d love to hear your feedback on what would make the biggest impact for you. Please feel free to contact us with any notes at support@aircall.io! If you have additional questions or need assistance, we’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 44. Easy Calls That Streamline Daily Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Diana D. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Aircall?** It is easy to make calls, and helps a lot on the Customer Support side. I use it quite a lot to handle customer problems daily. I can easily code the call to help my peers understand the issue. **What do you dislike about Aircall?** Sometimes it takes a while to load, and works more slowly on partial screen. **What problems is Aircall solving and how is that benefiting you?** Contacting the restaurant partners to help solving customer issues. **Official Response from Oona Pecson:** > Hi Diana, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on how easy it is to make calls and streamline daily customer support. We’re sorry to hear the app has been taking a while to load. We recommend keeping the app updated so you always have the latest improvements and fixes. If the issue continues after updating, please reach out to our Support team so they can look into it further. Feel free to reach out if you have any other questions or need a hand. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 45. Effortless Daily Calling with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Irish Q. | Customer Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** What I like best about Aircall is that it’s very easy to use and navigate, which is especially important since I use it every day. **What do you dislike about Aircall?** One area that could be improved in Aircall is the headset connectivity. At times, it doesn’t connect smoothly, which can disrupt workflow and calls. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the problem of managing calls efficiently by centralizing everything in one easy‑to‑use platform. It helps me avoid juggling multiple tools and makes communication smoother. The biggest benefit is that it saves me time and keeps my workflow organized, especially since I use it every day. **Official Response from Oona Pecson:** > Hi Irish, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s easy, intuitive navigation supports your workflows and helps you stay organized every day. We also appreciate you flagging the occasional headset connectivity hiccups. Our team is continuously working to make device pairing even smoother. Feel free to reach back out if you ever have any questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 46. Reliable Service, Easy Setup with Crystal Clear Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. **Reviewed Date:** December 02, 2025 **What do you like best about Aircall?** I love that Aircall is simple and easy to use, making it a reliable tool for communication even in the wilderness of Northern Canada, where it operates without any issues. The dependable nature of Aircall is impressive, and I would gladly recommend it to businesses of all sizes, from small, medium, to large enterprises. The ease of setup is a significant advantage, as it works efficiently right out of the box. I am also impressed with the clarity of conversations it facilitates, which enhances communication quality. Additionally, the service reliability stands out as one of its strongest points, providing consistently dependable service. Lastly, I appreciate that it integrates well with Pipedrive, which adds to its functionality and versatility. **What do you dislike about Aircall?** Nothing, no complaints. **What problems is Aircall solving and how is that benefiting you?** I find Aircall dependable with clear conversations, ease of use, and simple setup, even in remote locations like Northern Canada. **Official Response from Oona Pecson:** > Hi Gary, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s reliability, crystal‑clear call quality, and setup are serving you well, even in remote locations like Northern Canada. If you ever have any questions or need a hand with anything at all, feel free to reach out. We’re always happy to help. Thanks again for the recommendation! Best, Aircall Marketing Team ### 47. Efficient Call Management, Needs Better Rotation **Rating:** 5.0/5.0 stars **Reviewed by:** tiijah j. **Reviewed Date:** January 09, 2026 **What do you like best about Aircall?** I like that Aircall has different ringtones, which is useful when calls come in for different departments. It helps me manage who to transfer calls to by seeing who among my coworkers is online and available. **What do you dislike about Aircall?** I think the call rotation needs improvement. Some workers get more calls than others, which is not fair. It should be a balancing system to ensure the calls are split up evenly. Also, we initially tried to use Aircall's workspace, but it started not to work for us, so we switched back to the Aircall app. **What problems is Aircall solving and how is that benefiting you?** Aircall helps manage call volume and notifies me of missed calls. I appreciate the different ringtones and seeing coworker availability, as it aids in transferring calls to the right departments. **Official Response from Oona Pecson:** > Hi Tiijah, Thanks so much for the thoughtful review! We’re thrilled to hear that ringtones and teammate availability are helping you route calls quickly and stay on top of missed calls. Sorry to hear about the issues with call rotation and Workspace. If you’re open to it, please reach out to our Support Team with specific examples of either issue and we can work towards finding a solution. If there’s anything else we can do, please don't hesitate to let us know. We’re here to help anytime! Best, Aircall Marketing Team ### 48. Easy to Use with Handy Shortcuts, but Missed Calls Visibility Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Zerina F. | Front Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Aircall?** Ease of use and shortcut keys available to be more efficient **What do you dislike about Aircall?** Able to see missed calls for everyone instead of just you **What problems is Aircall solving and how is that benefiting you?** Incoming calls are easy to track **Official Response from Oona Pecson:** > Hi Zerina, Thank you so much for your kind review! It's great to hear that Aircall’s ease of use and shortcut keys help you work more efficiently, and that incoming calls are easy to track. Regarding the visibility of missed calls across the team, we appreciate you bringing this to our attention. We've relayed your feedback to our product team. If you ever need anything or have additional questions, please don’t hesitate to reach out! We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 49. Worst app ever! Like you have earth, trash and then Aircall! **Rating:** 0.0/5.0 stars **Reviewed by:** Srivatsan R. | Lead Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Aircall?** Makes me not work on days when there is PL football, cause it knows I will not be attentive at work and not work at all. **What do you dislike about Aircall?** Now, here is the juicy part! 1. Not an ease of use tool! Does not load at all. You will have to restart the app at least 10 times a day 2. You need to have a separate tab open to make calls, even though it is integrated with HubSpot. 3. When you click on the call icon, select a number, and it dials on Aircalls, and the call connects - this whole process takes at least 15 to 20 seconds, whereas other apps take close to 5 seconds. 4. State retention is horrible. When I call from tab 1, the same number is reflected in tab 2, tab 3 and tab 4. 5. I need to give permissions constantly 6. Does not consider working hours. **What problems is Aircall solving and how is that benefiting you?** Nil ### 50. Aircall: User-Friendly UI, Handy Features, and Great Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Aircall?** I love everything about Aircall. UI, Integrations and it is very user friendly . The features are very handy as well **What do you dislike about Aircall?** There is no downside using it. Everything is good about it **What problems is Aircall solving and how is that benefiting you?** The record voicemail button and the ability to set up your own voicemail. Having the text message button is very handy as well **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We love hearing that Aircall's UI, integrations, and features are working so well for you. If you ever have any questions or need assistance, please don't hesitate to reach out. We're always happy to help. Thanks again! Best, Aircall Marketing Team ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+12%3A27%3A21+-0500&secure%5Bsession_id%5D=1007685d-5648-49a5-8c2f-636f6857693b&secure%5Btoken%5D=7900357a2556035a72d0309dd599335a58d5174ecf7b4e12a46522c1bbf2d516&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Bee](https://www.g2.com/products/bee-2025-04-28/reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - 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[WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews)