--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1636 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1636 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,636 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. (228 reviews) - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. (91 reviews) - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. (90 reviews) - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. (89 reviews) - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. (62 reviews) - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. (49 reviews) - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. (44 reviews) - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. (37 reviews) - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Aircall Makes Calling Effortless with Drop Voicemail Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Glen G. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Aircall?** Aircall has made my day-to-day work so much easier. It’s super simple to use, and the drop voicemail feature is a game-changer when you’re doing lots of calls. I can keep my workflow consistent without wasting time leaving the same message repeatedly. Overall, it’s been a smooth and positive experience! **What do you dislike about Aircall?** None so far; everything has worked well for my use case. **What problems is Aircall solving and how is that benefiting you?** Aircall helps streamline my outbound communication and follow-ups. It keeps my workflow efficient and ensures I can connect with more leads in less time—especially helpful in renewals and sales outreach. ### 2. Call Prospects Worldwide Seamlessly Linked to Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Norberto S. | Communitty Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Aircall?** We can call our prospects anywhere in the world and it's linked to our Pipedrive user. **What do you dislike about Aircall?** Sometimes the sound quality of the calls are not so great. **What problems is Aircall solving and how is that benefiting you?** Channel all of our calls to our prospects, track and link those conversations to our CRM **Official Response from Oona Pecson:** > Hi Norberto, Thank you so much for your review! We’re happy to hear that Aircall is helping you reach prospects and keep conversations connected to your CRM. We're sorry to hear that you’ve experienced occasional sound quality issues. A few factors can impact call quality, such as network connection, and our Support team would be happy to take a closer look. Feel free to reach out with details so they can troubleshoot and find a solution. If you ever have questions or need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 3. Aircall is a game changer if you are in sales **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela N. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Aircall?** I am in sales and use Aircall integrated into Salesforce. Aircall has made a huge impact in my productivity. I used to make calls on a cell phone. Now, just one click to call right from my laptop in the customer record is so much less of a hassle. I have the app on my phone too so if I'm on the road I can still make and receive calls. Love that everything is recorded in the specific customer's files. It's made it possible for me to sell $1.5+ million a year with a lot less stress. **What do you dislike about Aircall?** I wish we could add screen shots in the text function. **What problems is Aircall solving and how is that benefiting you?** Has reduced the amount of time and keystrokes it takes for me to make a call. The reduction of time it takes to physically make a call is a benefit but also the reduction of stress to make the phone. I don't have to be holding my phone, looking in contacts and then dialing and then hope I remember who I talked to and what we talked about. **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us, Michaela! It's awesome to hear that our integration with Salesforce has had such a positive impact on your productivity and overall success. Regarding screenshots in text, while this may not be available for SMS at the moment, it is available in our new WhatsApp integration, which you can read about here, if it's of interest to you: https://aircall.io/products/whatsapp-in-aircall/ Whatever the case, we'll definitely share your feedback with the team for review. If you need help with any other issues, please feel free to submit a ticket through our online Support Portal. Thanks again for choosing Aircall! ### 4. Reliable Global Connectivity, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara . **Reviewed Date:** December 18, 2025 **What do you like best about Aircall?** I like that Aircall allows me to make business calls and is available anytime, everywhere. It's always connecting with phones around the world as long as I'm in WiFi, which I find reliable. I appreciate that I can access all landlines around the globe and don't have to worry about the cost of phone calls. I also find the initial setup very easy. **What do you dislike about Aircall?** There is no such thing **What problems is Aircall solving and how is that benefiting you?** I use Aircall for business calls. It's available anytime, everywhere, reliably connecting phones globally as long as I'm on Wi-Fi. I can access all landlines worldwide without worrying about phone call costs. **Official Response from Oona Pecson:** > Hi Barbara, Thank you for the wonderful review! We’re thrilled that the quick setup and reliable global calling are working well for your business. If you ever have any questions or if anything comes up, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 5. Smooth and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Aircall?** It's smooth and tool-friendly. It's very easy to learn and maximize. **What do you dislike about Aircall?** It gives us a big help to call people in a smooth transaction. The downside is when you too much used it or for more than 8 hrs continuously, sometimes it's lagging. **What problems is Aircall solving and how is that benefiting you?** One example is if I missed a call from the lead. It helps me to call them back in a very easy way possible. **Official Response from Oona Pecson:** > Hi John, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on the smooth, user-friendly experience. We’re thrilled that Aircall feels easy to learn and fits seamlessly into your workflow, and it’s great to hear it helps you call back missed leads quickly and effortlessly. We appreciate you flagging the occasional lag after very long sessions. Our team is continually optimizing performance for extended use. If it happens again, please reach out to us with concrete examples so we can take a closer look and help find a solution. Otherwise, please feel free to contact us anytime you have questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 6. Efficient Onboarding with Quality Service **Rating:** 4.5/5.0 stars **Reviewed by:** Shivani C. | Contractor Services Coordinator **Reviewed Date:** February 01, 2026 **What do you like best about Aircall?** I find Aircall's voice quality excellent and appreciate their good service. I like that I can leave messages and voice mails, which is really handy. I trust the app, and I think that's really important. It's great that I can set my status to not receive calls when I'm on a break. The initial setup was super quick, taking only about 5 minutes. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall provides quality voice and good service, helping me call candidates for onboarding. **Official Response from Oona Pecson:** > Hi Shivani, Thank you so much for your kind review! We’re happy to hear the call quality and service are hitting the mark, and that you were up and running in about five minutes. If you ever have any questions or if there’s anything we can do to make your workflow even smoother, please don't hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 7. Empowering Remote Work and Job Opportunities for Thousands **Rating:** 4.5/5.0 stars **Reviewed by:** Krestofer M. | Executive assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Aircall?** It's an app that has helped thousands of people with remote work and job opportunities. **What do you dislike about Aircall?** I think it could be when the platform is lowered, it stops the work. **What problems is Aircall solving and how is that benefiting you?** Being able to contact thousands of people from a single location, being able to leave notes, being able to talk to people with good phone quality. **Official Response from Oona Pecson:** > Hi Krestofer, Thank you so much for your kind review! We love hearing how Aircall is helping power remote work and open up job opportunities. We’re sorry to hear about the disruption you mentioned when the platform is “lowered.” The next time it happens, please share specific details with our Support team so they can troubleshoot right away and help find a solution. If you have any other questions or need a hand with anything else, we’re always here to help. Thanks again for sharing your experience! Best, Aircall Marketing Team ### 8. Effortless Team Collaboration and Seamless Integrations with Aircall **Rating:** 4.0/5.0 stars **Reviewed by:** Mariyam F. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Aircall?** I like how Aircall makes team collaboration effortless with features like shared call inboxes and real-time call monitoring. Its smooth integrations with CRMs and helpdesk tools also make workflows much more efficient. **What do you dislike about Aircall?** Sometimes call quality can fluctuate depending on internet stability, and the pricing feels a bit high for smaller teams. Occasional syncing delays with integrated tools can also be frustrating. **What problems is Aircall solving and how is that benefiting you?** Aircall helps streamline communication by centralizing all calls, voicemails, and customer interactions in one place. It’s made tracking conversations, collaborating across teams, and delivering faster, more personalized customer support much easier. ### 9. Seamless Experience, Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Davea D. **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** I use Aircall for calls and text to complete my work tasks. I love that calls are made easily and texts are sent out flawlessly. It helps me have a standard number that's in the same area code as my manager. I also appreciate being able to track my calls and texts on HubSpot. I can use HubSpot and Aircall simultaneously to track my weekly performance and KPI. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall for calls and text, providing a standard number in my manager's area code. It integrates with HubSpot, allowing me to track calls and my weekly performance. **Official Response from Oona Pecson:** > Hi Davea, Thank you so much for your kind review! We’re thrilled to hear Aircall is delivering a seamless experience and effortless integration for your day-to-day work. We’re especially happy to hear the Aircall + HubSpot integration is helping you track calls, texts, and keep your weekly performance and KPIs all in one place. That’s exactly the kind of productivity boost we aim to deliver. If you ever have any questions, feel free to reach out! We’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 10. Smooth, Easy-to-Use Software That Boosts Inquiry Handling Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Refaat E. | Customer Service Specialist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Aircall?** I like how smooth the software is and how easy it is to use. It helps CSTs handle inquiries more efficiently and provides easy access when needed. **What do you dislike about Aircall?** It needs more stable connectivity and better efficiency overall. **What problems is Aircall solving and how is that benefiting you?** It helps with communication with CSTs and provides easy access. **Official Response from Oona Pecson:** > Hi Refaat, Thank you for the wonderful review! We’re thrilled that Aircall’s ease of use is helping your CSTs handle inquiries more efficiently. We also appreciate your note on connectivity and efficiency, as it's feedback like yours that helps us improve. If you'd like, feel free to reach out to our Support Team with examples when these issues arise, and we can work on finding a solution. If we can support you further, please reach out anytime. Thanks again! Best, Aircall Marketing Team ### 11. Customer Service Companion **Rating:** 5.0/5.0 stars **Reviewed by:** alyssa d. | E-commerce Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Aircall?** Efficient and reliability. You can switch from your working PC to a mobile cellphone without hassle **What do you dislike about Aircall?** It uses a lot of Data but other than that it works best especially with Wi-Fi connection. **What problems is Aircall solving and how is that benefiting you?** Power Dial Option and recordings availability also has an option to opt in SMS **Official Response from Oona Pecson:** > Hi Alyssa, Thank you for the fantastic review! We’re thrilled to hear that Aircall is an efficient and reliable companion for your work days. We also really appreciate your note about data usage. Feedback like this helps us keep improving performance! Otherwise, if you ever need anything, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 12. Aircall is the best app **Rating:** 4.5/5.0 stars **Reviewed by:** poras k. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Aircall?** What I like best about Aircall is how user-friendly it is while still being powerful. The seamless integrations with CRMs and helpdesk tools make workflows much smoother, and the real-time analytics give teams great visibility into performance. **What do you dislike about Aircall?** Honestly, there isn’t much to dislike, but if I had to pick one, I’d say that sometimes the call quality can vary depending on internet stability. That said, I really appreciate that Aircall is always improving and rolling out updates to make it better. One area I think could be even stronger is the reporting dashboard—it’s good, but with deeper customization options it could be excellent. I like that Aircall actively listens to feedback on this. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the problem of fragmented communication by bringing calls, integrations, and team collaboration into one platform. Instead of switching between different tools or manually logging calls, everything is centralized. That saves time, improves productivity, and ensures a better customer experience ### 13. Seamless and Affordable Remote Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Veliko D. | Head Of Franchise Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** I really like Aircall for its cheaper monthly price compared to using an Australian mobile abroad. The integration with Mac is nice, providing good quality and a reliable connection. Setup was easy, and I'm also using it linked with Service M8. **What do you dislike about Aircall?** I find it challenging to switch between one-click calls when using it for both work and personal use on my Mac. **What problems is Aircall solving and how is that benefiting you?** Aircall offers a cheaper monthly price compared to Australian mobile, with good quality and reliable connection. I enjoy the nice integration with Mac. **Official Response from Oona Pecson:** > Hi Veliko, Thank you so much for your kind review! We’re glad the Mac integration and call quality are working well, and it’s great to hear setup with ServiceM8 was smooth. For switching between one-click calls on Mac, our Support Team can help you out and share some tips. Feel free to reach out to them anytime! Thanks again. Best, Aircall Marketing Team ### 14. Seamless Client Communication, Needs Better Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina H. **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I use Aircall for work contacting clients, and it really helps with international connections and networking. I like that it's simple to use and connects easily. These features are the base of my work because client contact is everything. The initial setup for Aircall was very simple, making it convenient to start using right away. **What do you dislike about Aircall?** I think saving contacts could be helpful. Having a notebook and contact directory would improve the service. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for international connections and networking. It's simple to use and connects easily, which is crucial as client contact is everything. **Official Response from Oona Pecson:** > Hi Valentina, Thank you so much for your kind review! We’re thrilled to hear Aircall is supporting your client outreach, and really appreciate your feedback on contact management. If you ever need a hand with anything, feel free to reach out. We’re here to help! Best, Aircall Marketing Team ### 15. The CRM's Best Friend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Aircall?** It basically glues your phone to your CRM so you never have to manually log a call again. **What do you dislike about Aircall?** It’s honestly annoying that you’re forced to pay for a minimum of three users and then get hit with extra fees just to unlock basic things like AI summaries. **What problems is Aircall solving and how is that benefiting you?** Aircall fixes the headache of manually logging every conversation by syncing calls directly into your CRM, so you don't have to waste time on data entry or guess who’s calling. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We’re thrilled to hear that Aircall is streamlining your day. We're always looking for ways to improve, and feedback like yours helps guide us in the right direction. If you'd like, we're always here and happy to help you get the most out of your plan and setup. If you ever have questions or need anything else, please don’t hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 16. User-Friendly with Stellar Communication, but Some Call Quality Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Charmaine F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Aircall?** I like Aircall because it's easy to use and communication-wise, it's very good. I especially like using Aircall for my calls. I don't have any problems with the setup process. **What do you dislike about Aircall?** Sometimes it becomes laggy, with my voice cutting in and out. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me communicate easily with my US clients. **Official Response from Oona Pecson:** > Hi Charmaine, Thank you so much for your kind review! We’re delighted to hear that Aircall’s ease of use and seamless setup are helping you stay connected with your US clients. We’re sorry about the occasional lag and audio cutouts. The next time this happens, please reach out to our Support team with specific details, so they can help troubleshoot and find a solution. If you ever need anything else, we’re here and happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 17. User-Friendly App with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Clara M. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Aircall?** This app is user-friendly and offers seamless native integration with my CRM, making it easy to manage everything in one place. **What do you dislike about Aircall?** Up to now, I haven't found anything to dislike about Aircall. **What problems is Aircall solving and how is that benefiting you?** This tool enables me to contact prospects smoothly and without any hassle. **Official Response from Oona Pecson:** > Hi Clara, Thank you for the kind review! We’re thrilled that our native CRM integration is running seamlessly and helping you easily connect with prospects. If you ever have questions or need a hand, we’re here to help. Best, Aircall Marketing Team ### 18. Excellent Call Quality and Analytics, Minor Integration Glitch **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica O. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Aircall?** Call Quality & Reliability: Aircall delivers consistent, high-quality voice performance designed to support distributed and remote teams around the world. Analytics & Insights: The platform provides detailed, real-time metrics — such as call volume, wait times, and missed call rates — empowering managers to monitor performance, identify trends, and continuously improve team workflows. **What do you dislike about Aircall?** Occasional Integration Glitches: Although Aircall integrates with many tools, users sometimes experience syncing delays or data mismatches with certain CRMs. Limited Advanced Features: While it’s great for basic call management, it may lack some advanced functionalities (like complex IVR setups or deep customization) that larger enterprises might want. **What problems is Aircall solving and how is that benefiting you?** Benefit: Teams can rely on consistent voice performance, regardless of their location, enhancing communication and reducing disruptions. ### 19. Simple and reliable cloud phone system for teams **Rating:** 5.0/5.0 stars **Reviewed by:** Maxtoshie O. | Call Center Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Aircall?** Aircall makes it easy to set up and manage phone numbers across different regions, and the interface is very intuitive. The call quality is reliable, integrations with tools like HubSpot and Salesforce work smoothly, and the analytics dashboard helps track team performance in real time. **What do you dislike about Aircall?** Aircall does not have a desktop version for Linux distros **What problems is Aircall solving and how is that benefiting you?** Aircall allows us to make and receive international calls seamlessly using a single number, which significantly reduces costs compared to maintaining multiple local numbers in different countries. It also helps our team stay connected with clients abroad while keeping communication professional and centralized. ### 20. The best international Call software I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Emerald S. | Head of Recruitment, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Aircall?** I am an International Recruitment Specialist and over the years I've used many software's to reach out to client's and candidates all over the world. I must say this is the best software I've used. Never lags, sound quality is so clear, you'd swear I'm calling someone in the area but I'm all the way in South Africa. I can switch between my international numbers and send SMS/MMS. It also connects to CRM's systems very easily and automatically logs call logs and creates call notes. So convenient! I use Aircall everyday for hours on end, I dont think I'll consider using another software. **What do you dislike about Aircall?** There really isn't anything I do not like. I love Aircall and would recommend it to anyone **What problems is Aircall solving and how is that benefiting you?** I previously used ot dread reaching out to people internationally because they could never hear me or the numbers always had issues. Aircall has solved all that for me **Official Response from Francis Ramos:** > Thank you for your glowing review, Emerald! We are thrilled to hear that Aircall has been such a game-changer for your international recruitment work, and it's great knowing that our product is making your job easier every day. Should you ever need any assistance or have feedback to share, please don't hesitate to reach out. We appreciate your recommendation and are here to support you every step of the way. Thanks again for choosing Aircall! ### 21. Incredibly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Noémia D. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Aircall?** Incredibly Easy to Use It's a very practical app that allows you to make calls more easily. **What do you dislike about Aircall?** Ease of integration because, unlike many apps, I found it easier to access without many usage policies **What problems is Aircall solving and how is that benefiting you?** It's a very practical app that allows you to make calls more easily. Yes, it does have complications sometimes, like any app, but with a few updates everything goes back to normal. Based on my professional experience, I recommend it. **Official Response from Oona Pecson:** > Hi Noémia, Thank you so much for your kind review! We really appreciate your notes on Aircall’s simplicity and ease of use. Making calling effortless with an intuitive interface and a streamlined setup is exactly what we aim for. If you ever have questions or need assistance, please don't hesitate to reach out. We’re always happy to help! Thanks again for your feedback and personal recommendation! Best, Aircall Marketing Team ### 22. Effortless Setup and Excellent Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Walid T. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Aircall?** i really like that it easy to set up and use and provide a high call quality **What do you dislike about Aircall?** sometimes there is occasional call quality issues and it bothers me **What problems is Aircall solving and how is that benefiting you?** Calls are routed efficiently and it shares all queues which is very helpfull. **Official Response from Oona Pecson:** > Hi Walid, Thanks so much for the great review! We’re thrilled the setup was smooth and that routing and queues are working well for you. Apologies for the occasional call quality hiccups. If you're up for it, feel free to send us specific details when these issues arise and our Support Team can help find a solution from there. If you need anything else, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 23. Fast, Reliable, and Packed with Advanced AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Nour M. | Customer service associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Aircall?** The connection is very fast, reliable, and easy to use, with advanced AI features that enhance the overall experience. **What do you dislike about Aircall?** Everything seems to be working well, and I use it all the time. **What problems is Aircall solving and how is that benefiting you?** The AI assistance helps me save time when assisting customers. **Official Response from Oona Pecson:** > Hi Nour, Thank you so much for the fantastic review! We're thrilled to hear that Aircall’s speed, reliability, and AI features are helping you save time with customers. If you ever need anything, don't hesitate to reach out! We’re here and happy to help. Best, Aircall Marketing Team ### 24. Exceptionally User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel J. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Aircall?** It is very easy to use and the UI is very user friendly **What do you dislike about Aircall?** To be completely honest, I'm new to using aircall so I don't dislike anything. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me handle calls faster and stay organized. It keeps everything in one place, so I spend less time switching tools and more time reaching leads. **Official Response from Oona Pecson:** > Hi Daniel, Thank you so much for your kind review! We really appreciate your feedback on ease of use and our user-friendly UI. Our team works hard to keep Aircall intuitive, and we’re thrilled to hear it’s helping you handle calls faster and stay organized. If you ever have questions or concerns, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 25. Fast, Stable, and Effortless Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | CS Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Aircall?** The calls are very fast, stable, and easy to use, with no connection issues. **What do you dislike about Aircall?** So far, I haven't encountered anything that has negatively impacted my experience with it. **What problems is Aircall solving and how is that benefiting you?** The calls are quick, stable, and user-friendly, with no connection problems, which allows me to reach customers easily. **Official Response from Oona Pecson:** > Hi David, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s speed and stability are making calling effortless. Ensuring reliability and ease of use are some of our biggest goals, and it’s great to know that we're helping you reach customers. If you ever have any questions or concerns, please reach out. We're always here to help. Thanks again! Best, Aircall Marketing Team ### 26. Exceptionally Easy to Use and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham Jacob A. | Regional Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Aircall?** Ease of use. Historical data is also saved for future reference of other members. **What do you dislike about Aircall?** None. But we can improve it by using AI to summarize the notes. **What problems is Aircall solving and how is that benefiting you?** Can be used by anyone around the globe. **Official Response from Oona Pecson:** > Hi Abraham, Thank you for the great review! We’re thrilled Aircall feels intuitive for your team and that saved history makes collaboration easier, especially across global teams. Also, thank you for the note on AI note summaries. We’re always looking for ways to improve, and we value your feedback. If you ever need anything, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team ### 27. Excellent Cloud Phone App Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Aircall?** It's an excellent cloud phone application **What do you dislike about Aircall?** Sometimes it glitches out, no audio on calls etc **What problems is Aircall solving and how is that benefiting you?** It allows us to manage customer phone communications easily **Official Response from Oona Pecson:** > Hi there, Thank you for your kind review! We’re thrilled to hear that Aircall is helping you easily manage customer phone communications and that you’re finding value in our cloud-based app. However, we’re sorry to hear about the occasional glitches and no-audio moments. Please feel free to reach out to our Support team at [https://support.aircall.io/en-gb] with specific details. They'll be happy to troubleshoot and find a solution. Otherwise, thanks again for the feedback! If there’s anything else we can do, please don’t hesitate to get in touch. We’re here and ready to help. Best, Aircall Marketing Team ### 28. Simple tags won't work, integration with Hubspot is patchy, support is terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Edwin M. | Senior Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Aircall?** Clean UI, functional dialpad and CTI, easy to setup. **What do you dislike about Aircall?** Customer support is the worst. All they send is templated messages or macros on Zendesk - I doubt if there's a human behind the conversation. Aircall recognises voicemails as connected calls for some illogical reason, and the option to override these outcomes does not work at all. Support has no clue how or if it works. Terrible experience thus far - we've lost dialling productivity for almost a month and the only reason we're here is because we accidentally signed a contract and moved from RingCentral, which we now regret. **What problems is Aircall solving and how is that benefiting you?** Outbound dialling, Power dialling ### 29. Intuitive and Effective, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome A. **Reviewed Date:** December 18, 2025 **What do you like best about Aircall?** I appreciate the ease of use and the intuitive aspect of Aircall, which allows my colleagues to be more efficient when handling calls. I found the application easy to download for computers or smartphones and easy to present as a tool. **What do you dislike about Aircall?** There is nothing that I don't like **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to respond to all our clients, contact our prospects easily, and helps my team be more efficient in handling calls thanks to its simplicity and intuitiveness. **Official Response from Oona Pecson:** > Hi Jerome, Thank you so much for your kind review and recommendation! We’re thrilled that Aircall’s intuitive, easy-to-use experience is helping your team work efficiently across devices. If you ever need anything, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 30. Great call management tool that keeps our team connected. **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew E. | NXT Agent, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Aircall?** Aircall is simple to set up and easy to use across the team. I like how calls can be routed quickly to the right person, and having all call activity logged makes follow-ups much easier. The integration with our CRM also saves time since we don’t have to enter details manually after every call. **What do you dislike about Aircall?** Sometimes the call quality can drop depending on the internet connection, and there can be slight delays when switching calls between devices. Reporting features are helpful but could use more customization options to fit our needs better. **What problems is Aircall solving and how is that benefiting you?** Aircall helps us manage high call volumes without missing important customer interactions. It keeps the team connected whether they’re in the office or remote, and call routing ensures customers reach the right person faster. The call logs and recordings make it easy to follow up and improve training for our support team, which has boosted response times and overall customer satisfaction. **Official Response from Francis Ramos:** > Thanks for this positive review, Matthew! We're happy to hear that you're enjoying your Aircall experience so far. We appreciate your feedback on the call quality and reporting features, and we'll take that into account as we strive to enhance the overall user experience. Thanks again for choosing Aircall! ### 31. Easy to Use, with Effortless Number Frequency Changes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Aircall?** Ease of use. It’s easy to change numbers frequently. **What do you dislike about Aircall?** Aircall constantly glitches when I use it in combination with another tool, like Hubspot. The notes and tags column or the often doesn’t populate when it’s being used within another platform, which makes it frustrating to work with. **What problems is Aircall solving and how is that benefiting you?** Cold calling feels faster and more intelligent thanks to the tracking, which can later be used as training data. **Official Response from Oona Pecson:** > Hi there, Thank you for your review! We’re thrilled to hear that Aircall is helping your team and that call tracking is powering faster, smarter cold calls. We apologize for the issues you mentioned when using Aircall alongside other tools, such as HubSpot, particularly with notes and tags not populating. We appreciate you flagging this. Please reach out to our Support team with specific examples of this issue so we can troubleshoot and try to find a solution. Thanks again for the feedback! If you need anything else, please don't hesitate to reach out. We’re always here to help. Best, Aircall Marketing Team ### 32. Very good softphone solution for B2B and B2C customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Max S. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Aircall?** Aircall is a very solid and well-thought-out solution for customer contact with private and business customers. We use it daily. Transferring calls is quickly learned, and the clarity is exemplary. The integration with the ERP is also possible in the latest versions, allowing customer numbers and other information about the customer to be displayed. Adding other own phone numbers is also possible, so you can call customers abroad while displaying a domestic number to them. Minor errors are usually fixed promptly, and colleagues report positive experiences with customer support. **What do you dislike about Aircall?** Some minor bugs, which are usually fixed promptly as described. At the moment, it is still not working that assigned calls quickly disappear from the call list. An acoustic signal is also missing to remind the user that further calls are blocked due to the "After Call Work" status. **What problems is Aircall solving and how is that benefiting you?** Aircall is helpful for maintaining contact with customers. This is possible, for example, by matching missed calls with data from the ERP. This way, employees can understand whether missed callers are already customers and prioritize or assign callbacks accordingly. **Official Response from Francis Ramos:** > Thank you for sharing this review with us! We appreciate your kind words and will pass your feedback on to the team for review. ### 33. Cutting-Edge AI Telephony with Unmatched Value and Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Younes E. | Founder at EvalFlow, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Aircall?** Aircall offers a comprehensive telephony solution that incorporates the latest technology, including AI voice capabilities. This enables live conversational AI that interacts at a human level without noticeable delay, drawing on the knowledge base you provide. Setting up the IVR is exceptionally straightforward, especially when compared to other solutions I have used. The value for money that Aircall delivers is truly unmatched. Integrates perfectly with Salesforce. **What do you dislike about Aircall?** At the moment, I have nothing to add, as the innovation is ongoing. I'm eager to see what they come up with next. **What problems is Aircall solving and how is that benefiting you?** We use this as our telephony system for customer service, as well as for our AI voice assistant. **Official Response from Diana Bugai:** > Hi Younes, Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying Aircall’s AI telephony capabilities and finding the IVR setup effortless. We’re constantly innovating, and your excitement about what’s next truly motivates our team. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always happy to help. Thanks again for sharing your experience! Best, Diana ### 34. Good HubSpot Integretion **Rating:** 3.5/5.0 stars **Reviewed by:** Jon K. | Web Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Aircall?** The HubSpot integration is wonderful. Like the call logging, tracking etc. **What do you dislike about Aircall?** Call quality is not good, network bandwidth is requires is crazy, doesn't work if out in the field with bad data coverage. First couple tiers of support are not very tech savvy. The calling software in and of itself is kind of simple. There is no individual voicemail unless they have their own dedicated nubmer. Shared number SMS messages aren't able to be assigned or marked as read. **What problems is Aircall solving and how is that benefiting you?** Customer calls integration into HubSpot ### 35. You can work remotely with Aircall **Rating:** 4.5/5.0 stars **Reviewed by:** Luche S. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Aircall?** What I like best about Aircall is how intuitive and easy it is to use. The interface is clean and user-friendly, making it simple to manage calls, track activity, and onboard new team members quickly. **What do you dislike about Aircall?** While Aircall is a great tool overall, there are a few areas for improvement. Occasionally, the desktop app can lag or crash, especially when handling a high volume of calls. The reporting features are useful but could be more customizable for deeper analytics. **What problems is Aircall solving and how is that benefiting you?** Aircall centralizes our calls, reduced missed calls and makes team collaboration easier. **Official Response from Diana Bugai:** > Hi Luche, and thank you so much for your thoughtful review! We’re glad to hear that Aircall’s intuitive interface and easy onboarding have helped your team manage calls more effectively and collaborate with fewer missed calls. We also appreciate your feedback on the desktop app performance and reporting customization — insights like these are valuable as we continue improving the platform. Thanks again for sharing your experience! ### 36. Aircall is a great tool for anyone working in customer care! **Rating:** 5.0/5.0 stars **Reviewed by:** Fikrete A. | CEO, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Aircall?** With Air Call, we can easily keep better track of our inbound and outbound calls! We can create reports and compare statistics. Settings are easy and quick to change. The onboarding of Air Call was also very good. **What do you dislike about Aircall?** There is nothing negative that I would mention. **What problems is Aircall solving and how is that benefiting you?** We had difficulty finding a tool where we could find everything in one place. Telephony and reports through statistics. We found that with Aircall. It supports our daily business. **Official Response from Francis Ramos:** > Thank you for sharing this review, Fikrete! We're thrilled to hear that you find our platform user-friendly and beneficial for your business needs. It's great to know that you appreciate the ease of creating reports and comparing statistics, as well as the smooth onboarding process. If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us via the Support Portal. Thank you for choosing Aircall! ### 37. Effortless Calling with Stellar Phone Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell B. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Aircall?** I love Aircall's calling feature, which is incredibly efficient for connecting with people. I find the phone aspect of the software remarkably beneficial for seamless communication. Additionally, I appreciate how Aircall integrates with HubSpot, which complements my workflow perfectly. I was impressed by how very easy the initial setup was, which made transitioning to Aircall effortlessly smooth. The product’s efficiency and ease of use make it outstanding, and I would confidently rate my likelihood of recommending it as a perfect 10. **What do you dislike about Aircall?** Nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall to connect with people, and its calling feature helps streamline communication effortlessly. **Official Response from Oona Pecson:** > Hi Maxwell, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s calling experience makes it easy to connect with people and streamline communication. It’s fantastic that our HubSpot integration fits your workflow and keeps call activity synced, allowing for faster and more precise follow-ups. We’re also delighted that setup was effortless; fast, frictionless onboarding is exactly what we aim for. If you ever have questions or want tips to get even more from Aircall and HubSpot, we’re always here to help. Thanks again for being part of the Aircall community. Best, Aircall Marketing Team ### 38. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Aircall?** It's easy to use and I like how you can leave a note every time you make a call. **What do you dislike about Aircall?** That it takes so long to log-in, honestly, that's it but I guess it depends on my connection. Nothing much. **What problems is Aircall solving and how is that benefiting you?** It helps our clients achieve the best possible resolution to their problems. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We love hearing that Aircall feels intuitive and that call notes are part of your workflow. However, we're sorry to hear that login can feel slow at times. Network conditions can play a role, but we’re continually optimizing performance. If the issue persists, please contact our Support team so they can troubleshoot and assist in finding a solution. If you ever need anything or have any further questions, please don't hesitate to reach out at any time. We're here to help. Thanks again! Best, Aircall Marketing Team ### 39. Effortless Dialing with Aircall: A Must for Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Al M. **Reviewed Date:** January 20, 2026 **What do you like best about Aircall?** I like the efficiency and ease of use that Aircall offers. I use it every day, and it makes my work easy because it's fast and reliable. The initial setup was very easy, and it integrates with our CRM seamlessly. **What do you dislike about Aircall?** Nothing on my end. **What problems is Aircall solving and how is that benefiting you?** Aircall provides the sales team with what they need in a dialer, making my work easy because it's fast and reliable. **Official Response from Oona Pecson:** > Hi Al, Thank you so much for your kind review! It’s fantastic to hear that Aircall is helping your sales team stay focused and productive. This is exactly what we aim for. If you every have any questions or need help with anything, please don't hesitate to reach out. We’re here and always happy to help. Thanks again! Best, Aircall Marketing Team ### 40. Exceptionally User-Friendly and Efficient Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte K. | Residential Youth Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2025 **What do you like best about Aircall?** It's so user-friendly. I can easily call with students with a few clicks, or find my colleagues if I need to make a internal call. **What do you dislike about Aircall?** There's nothing I don't like. I'm very happy with this software. **What problems is Aircall solving and how is that benefiting you?** After a call I can listen back to my conversation and learn from my interactions with students. It will only take 1-2 minutes and the call will show up in my overview and I can immediately make changes if needed. **Official Response from Oona Pecson:** > Hi Charlotte, Thank you so much for your kind review! We’re thrilled that Aircall’s simplicity and post-call insights are helping you support your students and stay in sync with your team. If you ever have questions or need a hand, we’re always here to help. Best, Aircall Marketing Team ### 41. My experience with Aircall has been very positive. **Rating:** 5.0/5.0 stars **Reviewed by:** Lídia Jorge P. | Assessora financeira, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Aircall?** What I like most about Aircall is the ease of use, the quality of the calls, and the integration with other tools, which makes my work more productive and organized. Additionally, it allows tracking the communication history with each client, which is essential for providing more personalized and effective service. **What do you dislike about Aircall?** What I don't like about Aircall is that sometimes the call can fail or become unstable, especially when the internet is not at 100%. Additionally, I think the platform could have more detailed and customizable reports, which would further help in performance and productivity management. **What problems is Aircall solving and how is that benefiting you?** Improve the management and efficiency of phone calls with clients, with records, recordings, and integration with other tools. **Official Response from Francis Ramos:** > Hi Lidia, and thank you for sharing your positive experience with Aircall! It's great to hear that you find our platform easy to use and that it enhances your productivity and organization. We appreciate your feedback regarding call stability and detailed reports. We're constantly working to improve our service, and your input will be taken back to the team for review. If you encounter any additional issues, please submit a ticket through our Support Portal for 24/7 assistance. Thanks again for choosing Aircall! ### 42. Excellent Call Quality and Easy Access to Info During Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Aircall?** The quality of calls, the ease of getting information even after contact and being able to do this while on a call **What do you dislike about Aircall?** Sometimes before you finish leaving a note and receive a call, you lose the possibility of leaving a note, before answering a call **What problems is Aircall solving and how is that benefiting you?** Possibility to have easier contact with patients and vice versa. And possibility to access HubSpote from the aircall **Official Response from Oona Pecson:** > Hi there, Thank you so much for your review! It's great to hear that Aircall is helping you stay connected with patients, and that the HubSpot integration is streamlining your workflow. Regarding the note issue you mentioned, please reach out to our Support team with specific details so they can troubleshoot the issue and try to find a solution. If you need anything else, please don't hesitate to reach out! We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 43. User-Friendly and Efficient with an Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Aircall?** Aircall is user-friendly and efficient. I really like how intuitive the interface is, making it easy to manage calls. **What do you dislike about Aircall?** One area that could be improved is the occasional call quality issues and system delays during peak hours. While they don't happen often, they can disrupt workflow. **What problems is Aircall solving and how is that benefiting you?** Aircall helps streamline our communication by centralizing calls, voicemails, and team collaboration in one platform. It reduces manual work, improves response time, and gives better visibility into call performance, which ultimately helps us provide faster and more consistent support to customers **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We’re thrilled to hear that Aircall feels user-friendly and that our intuitive interface makes managing calls easy. It’s great to know that we're helping your team reduce manual work, improve response time, and gain clearer visibility into call performance. This is exactly what we aim to deliver. We also appreciate you flagging the occasional call quality issues and peak-hour delays. Our team is continuously optimizing reliability and performance, and we'll keep your experience in mind going forward. If you ever have questions or need a hand, please don’t hesitate to reach out. We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 44. Constantly Improving & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Aircall?** Aircall is a great platform! It is easy to use, easy to set-up yourself (IVRs, teams, permissions etc.) and they offer a lot of integrations. The analytics are fairly comprehensive (still some minor gaps but this is one area they are constantly improving on) and it is quite visual so easy to get the data you need. Customer Support, in my experience, has been excellent; they are very quick to respond and usually resolve issues quickly. Overall - Aircall is a great platfrom and we intend on staying with them for years to come. **What do you dislike about Aircall?** There are not many downsides to Aircall but there are some features missing. They include no round-robin rtinging rules, the ability to set primary, secondary, tertiary etc. agents in teams/queues and no cold transfers. But, Aircall are very transparatent with their roadmap and I have confidence that they will resolve gaps in fucntionality over time. **What problems is Aircall solving and how is that benefiting you?** Aircall solved several problems for us as as a business. We went through several providers and Aircall was the only one that we have stayed with for a significant period of time. Aircall is easy to use, allows for self-service (no need to ask support to change settings etc.) and agents really like the experience using the desktop app. ### 45. Practical and efficient tool for customer service teams **Rating:** 5.0/5.0 stars **Reviewed by:** Emília Daniela E. | Assessor de Reparação de Dívida, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Aircall?** What I like most is the ease of use and the integration with other tools, such as the use of the "Aircall Dialer" extension, which helps me make an average of 50 calls per day, and manually I do much less. The calls are of good quality, and the functionality to create tags and leave comments greatly facilitates communication and customer service. **What do you dislike about Aircall?** Sometimes the application may take a while to load and disconnect automatically, which somewhat disrupts the workflow. **What problems is Aircall solving and how is that benefiting you?** Aircall has greatly facilitated call management on a daily basis. The platform helps to better organize customer service, preventing the loss of important calls and allowing everything to be recorded in one place. It is also useful for monitoring team performance, identifying opportunities for improvement, and maintaining more efficient communication with customers. With this, I can be more productive and provide higher quality service. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Emilia! We're thrilled to hear that you find our tool practical and efficient for your customer service needs, and appreciate your feedback on the ease of use, integration with other tools, including the "Aircall Dialer" extension. We apologize for any inconvenience you've experienced with the application loading times and automatic disconnections. Our team is constantly working to improve the platform's performance to ensure a seamless user experience. If you need any further assistance or have additional feedback, please feel free to reach out. Thank you for choosing Aircall! ### 46. All-in-One VOIP Solution with Seamless HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Project Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Aircall?** Easy to use and puts all features in one place. It links with our CRM system HubSpot very well and the ability to use it cross platform is great, e.g. mobile & PC. **What do you dislike about Aircall?** Reliance on internet connection, however thats what you get when you opt for a VOIP system. **What problems is Aircall solving and how is that benefiting you?** Makes things very simple and keeps everything in one place. One system for all calls, inbound, outbound and even text messaging. ### 47. Aircall is easy and simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica F. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** I've been using Aircall as my phone system, and I genuinely appreciate how easy it is to use. The interface is straightforward, and I never have to worry about whether my phone is working or if there are any issues. It's been consistently reliable, which gives me peace of mind and lets me focus on my work without distractions. If you're looking for a dependable and user-friendly phone solution, Aircall is definitely worth considering. **What do you dislike about Aircall?** The only things I have found that would be handy for Aircall, is 1) if I could see what status my team mates are in while on a call without having to go into a transfer, and 2) When I am in an active call, it locks the history and just shows me in an active call. There have been several times that I needed to access the history to get names or phone numbers from prior calls, but could not while I was in an active call. Having this would be helpful in those situations. **What problems is Aircall solving and how is that benefiting you?** It allows me to focus on my work and not worry if systems are functioning. I am able to easily call, transfer and 3 way people into conference calls. Simple and easy to use. **Official Response from Francis Ramos:** > Hi Jessica, and thanks for your positive review! It's great to hear that Aircall has allowed you to focus on your work without worrying about system functionality. We're glad to hear that the calling, transferring, and conference call features have been simple and easy for you to use. Thanks for your feedback regarding teammate status and having history locked when in active calls - I'll report this back to the team. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 48. Seamless and Efficient: Aircall Elevates My Daily Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro A. | Partner Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** As a sales representative constantly juggling client calls and follow-ups, Aircall has been a game-changer for my daily work. The platform is incredibly intuitive and easy to use, with a clean interface that made setup and navigation a breeze from day one. I was up and running in minutes, with no need for extensive training or technical know-how. **What do you dislike about Aircall?** The mobile app performance. While functional, the app occasionally lags or takes longer to load call data compared to the desktop version, which can be frustrating when I’m on the go. **What problems is Aircall solving and how is that benefiting you?** The standout feature for me is the ability to record notes directly in the Aircall Phone during calls. This has been a lifesaver, allowing me to jot down key details, client requests, or action items without pausing the conversation or resorting to scattered sticky notes. With a quick click on the Notes button, I can capture everything in real-time, and the notes save automatically when the call ends. **Official Response from Francis Ramos:** > Hi Alejandro, and thanks for your positive review! We're thrilled to hear that Aircall has been a game-changer for your daily workflow as a sales representative! I also appreciate your feedback regarding mobile app performance, which I will relay back to the team. Thanks again for reaching out, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 49. Effortless Team Communication with Aircall's Cloud Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza E. | customer service associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** what i like about aircall is how it simplifies team communication with a cloud based phone system **What do you dislike about Aircall?** nothing really could find that i didn't like **What problems is Aircall solving and how is that benefiting you?** make it easier to communicate **Official Response from Oona Pecson:** > Hi Hamza, Thank you so much for your kind review! We’re thrilled Aircall is simplifying team communication for you. If you ever have questions or need a hand, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 50. Aircall with Monday.com for a Sales Team **Rating:** 3.5/5.0 stars **Reviewed by:** Desiree M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Aircall?** We've been using Aircall as our phone system integrated with Monday.com, and overall, it gets the job done. The call quality is reliable, and the core functionality works well for our team. **What do you dislike about Aircall?** The integration with Monday.com could be improved. It took some time and back-and-forth with support to determine why our calls weren't syncing properly—turns out we needed to have the '+1' included in front of the phone numbers, which wasn't clearly documented. Additionally, I wish calls logged through Aircall appeared directly in the 'Emails & Activities' section of Monday. Right now, we have to maintain a separate section just for the few agents using Aircall, which creates extra work and limits visibility. **What problems is Aircall solving and how is that benefiting you?** Allows us to have visibility into the calls of our agents. In the past, we had nothing to quantify their phone calls. We need that data to then help forecast and build our pipeline. **Official Response from Francis Ramos:** > Hi Desiree, and thanks for leaving us this review. We're pleased to hear that Aircall is providing visibility into your agents' calls and helping with forecasting and pipeline building. At the same time, I appreciate your feedback on the Monday.com integration and will take that back to the team for review. Thanks again, and please feel free to reach out if you have any questions or need assistance. -Francis @ Aircall ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=5&ref=blog.withallo.com§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+14%3A10%3A50+-0500&secure%5Bsession_id%5D=7bd897dd-1572-4206-a9c9-a4348437d713&secure%5Btoken%5D=dc80e2ebcad3855a219f4e4eb22ccd1e5ea216090374f84e32ac805aa6e0149a&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Bee](https://www.g2.com/products/bee-2025-04-28/reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - 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AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - 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