Aircall Reviews & Product Details

We’ve had a very positive experience with Aircall so far. It has become a key part of our call center operations, especially as we scale across multiple business units. It’s a very user-friendly tool, and it’s constantly being updated—especially within the AI tools. Call quality and platform stability have been solid. We manage a high volume of inbound and outbound calls, and Aircall has handled this reliably. By centralizing our communication and improving agent productivity, we’ve been able to optimize our team’s performance without needing to significantly increase headcount. The time savings and operational visibility alone justify the investment. Onboarding was smooth, and the support team has been responsive whenever needed. Additionally, the availability of resources and documentation has made it easy to explore more advanced features over time. One unexpected advantage has been the ability to leverage analytics and insights to improve not just operations, but also training and quality assurance. We’ve been able to identify patterns in calls and refine our processes in a more data-driven way. Review collected by and hosted on G2.com.

One limitation we’ve encountered is around SMS capabilities. While Aircall supports one-to-one messaging effectively, it does not natively offer robust tools for running mass SMS marketing campaigns. Review collected by and hosted on G2.com.

I really like Aircall for several reasons. Its simplicity and ease of use stand out to me, and I also appreciate the good design of the interface along with the easy-to-use admin panel. The integrations are straightforward to set up, which is a huge plus. Specifically, the WhatsApp integration was easy to arrange, and I find the Zapier integration for automating exports to HubSpot incredibly beneficial. The transcription feature is quick and accurate, and being able to see the call history along with previous conversation contexts is really helpful. I also think the feature showing the time of the person I'm calling is useful, and overall, the initial setup was very easy. Review collected by and hosted on G2.com.

I think it would be helpful if I could create custom reports or dashboards. It would be nice to see who is making how many calls a day and the outcomes, maybe even automate reports. Review collected by and hosted on G2.com.

I like that Aircall lets us handle all our business calls and texts in one place. The ability to modify and create new call flows is really useful for our team's communication needs. The multiple login options, from the phone app to the web platform, make sure we’re always available without needing extra hardware for our team. I also appreciate that the initial setup of Aircall was extremely easy. Moreover, integrating it with HubSpot and ChatGPT works smoothly. Review collected by and hosted on G2.com.

I find it frustrating that Aircall has limitations on transferring larger files and pictures via the app. It would be much better if the platform could handle files larger than 5MB. Review collected by and hosted on G2.com.

It's very easy to use - has a very good flow in using it as an add-on to Salesforce (which from my experience is way beyond other "providers"). I personally appreciate that it recognizes names when calling and receiving calls. It has the sms option - gives easy access to get to chats with contacts. I personally also appreciate the option of getting transcripts and accessing recordings. Review collected by and hosted on G2.com.

In order to get post-call transcripts it requires listening again to the call - would be really beneficial to get full transcript accessible. Maybe even integrate AI to make call resume, key points from the call, actionable steps post-call.

Ideally I would like to make the visual side more customizable - especially with the integration in Salesforce - it gets a bit annoying that it covers up some contact info in Salesforce - would be nice to have flexibility in setting it "movable" or different "window size" in Salesforce. I did experience issues with quality as customers could hear background noise from colleagues - can't confirm if this was due to Aircall or/and my headphones. Would be nice if background noise could be handled through Aircall - went through its settings, tried I think options available but having same issue. Review collected by and hosted on G2.com.

I find Aircall very easy to use, especially when dialing both inbound and outbound calls. The settings are straightforward as well, which keeps the overall experience smooth. The initial setup was also incredibly simple and only took a few seconds, which I really appreciate. Review collected by and hosted on G2.com.

Nothing! Everything is easy to understand and not complicated. Review collected by and hosted on G2.com.

Nothing because they weren't able to deliver on a core function: texting never worked Review collected by and hosted on G2.com.

Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Review collected by and hosted on G2.com.

I appreciate that Aircall allows us to save time thanks to its integration with a CRM, which helps to standardize the information. I also like being able to get a summary of the exchange from the transcription after finishing a call. The setup process for Aircall is incredibly simple; just enter an email address and create a password, it's really very easy. Review collected by and hosted on G2.com.

I think that if it were possible to integrate more efficient mechanisms to automatically adapt to bandwidth variations, in order to maintain an acceptable call quality even when the network is less stable, it would be really great. Because sometimes, you know, the call quality is not really at its best. Review collected by and hosted on G2.com.

I think Aircall is convenient and fast. It doesn't give you any bugs or other issues, making it just like a plug-and-play system. You just need to install it, run through it, and everything will be all good. I like the linking of my calls and the transcripts, as well as the list of the calls I've made. Aircall helps me by giving a full review on my calls, with the transcript. This allows me to analyze what solutions I can give to the customers. The setup was very easy, it's just plug and play. For the desktop, you need to install, log in, sign in, and that's it. Review collected by and hosted on G2.com.

Just a better organization, a better user interface on the list of the calls, where the transcript is. A better customer user interface will be good. Review collected by and hosted on G2.com.

Its customer support is awesome and very supportive. The team helped me a lot throughout the complete setup, and they also shared dedicated contact details so I could reach them directly. Getting 10-20X ROI in last 30 days Review collected by and hosted on G2.com.

All Good, no major feedback....using from last 30 days Review collected by and hosted on G2.com.

I really like using the Aircall workspace, especially the feature that allows me to send messages and view the transcript dialogues, which includes all previous conversations. This functionality is immensely helpful for compiling call summary reports, as it lets me review the details of troubleshooting sessions and conversations with the called party. The call recording and transcript options are invaluable tools in maintaining comprehensive documentation and ensuring accuracy in my reports. Setting up Aircall was seamless for me, thanks to the Single Sign-On (SSO) login, which made the process simple and efficient. Overall, I'm very satisfied with Aircall and would gladly recommend it to others, as reflected by my high likelihood of giving it a perfect score of 10. Review collected by and hosted on G2.com.

I experience occasional delays or lag when connecting calls with Aircall. Although it doesn't happen all the time, when it does, it disrupts the flow of communication. Additionally, the interface could be more intuitive, as I find it somewhat challenging to access call logs or switch between features seamlessly. Review collected by and hosted on G2.com.