--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1635 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1635 scale: '5' date_modified: '2026-08-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,635 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. (228 reviews) - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. (91 reviews) - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. (90 reviews) - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. (89 reviews) - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. (62 reviews) - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. (49 reviews) - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. (44 reviews) - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. (37 reviews) - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Reliable and Simple, with potential for optimization in phone numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Konrad v. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Aircall?** I appreciate the simple interface of Aircall, it is super easy to use and very reliable. The initial setup was super easy, I downloaded the application, use it in the web browser, and it worked immediately. It was really easy and super simple, I understood it right away. **What do you dislike about Aircall?** I have some clients whom I call, and I can't get through because they have blocked me or my Aircall number is blocked. It would be helpful if one could automatically be assigned a new phone number when blocked somewhere. **What problems is Aircall solving and how is that benefiting you?** n/a **Official Response from Oona Pecson:** > Hi Konrad, Thank you so much for the kind review! It's great to hear that that Aircall has been reliable and easy to set up and use from day one. We also appreciate your feedback on blocked numbers. Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our support team can look into this for you. Thanks again! Best, Aircall Marketing Team ### 2. Aircall: Effortless Simplicity and High-Quality Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Aircall?** I like Aircall because the quality is very solid. It's very straightforward, and the interface is simple, which makes it really easy to learn. It also makes it easier to track conversations. The ease of use is perfect for beginners, and I found that I could learn it on day one. **What do you dislike about Aircall?** None **Recommendations to others considering Aircall:** If you want clear quality calls with zero latency and very user-friendly features, Aircall is the best option for you. **What problems is Aircall solving and how is that benefiting you?** I find Aircall makes it easy to contact customers, providing insights on calls and solving communication and customer management challenges. **Official Response from Leslie Andrade:** > Hi Renzer, we love what we do because of Aircall customers like you 💚 🌟 I hope you have a wonderful day! ### 3. Easy to Use with Great Call Quality, Neat Interface, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zain 3. | sale executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Aircall?** Easy to use, Quality of calls, the graphics and call list very neat. the support from aircall helps make my job easier. AI intelligence when giving me the names and details of callers specially when used with MOVING PRO **What do you dislike about Aircall?** I don’t dislike much about Aircall. The main issue I run into is that I sometimes can’t place an outgoing call while I’m receiving an incoming call. **What problems is Aircall solving and how is that benefiting you?** as a company who receives 100's of calls daily its very beneficial **Official Response from Oona Pecson:** > Hi Zain, Thank you so much for your review! We're happy to hear that Aircall's call quality, interface, and AI features are helping your team manage hundreds of calls daily with ease. Regarding placing an outgoing call while receiving an incoming one, this isn't currently supported, but we will flag this with the team anyway. However, it's worth knowing that our Parallel Calling feature does allow you to put an active call on hold and start a new outbound call, switching between both as needed. Please note this is only available on desktop, not on mobile. You can learn more about it here [ https://help.aircall.io/en/articles/3819527-parallel-calling ]. If you have any additional questions, please don't hesitate to reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ]. Thanks again! Best, Aircall Marketing Team ### 4. Easy global calls without relying on phone companies **Rating:** 4.5/5.0 stars **Reviewed by:** Francisco A. | Customer success especialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Aircall?** The ease of calling anywhere in the world without relying on telecommunication companies **What do you dislike about Aircall?** Sometimes it takes time to load from HubSpot and slows down the work. **What problems is Aircall solving and how is that benefiting you?** Contact with customers is faster, which results in greater satisfaction for them. **Official Response from Oona Pecson:** > Hi Francisco, Thank you so much for your kind review! We're thrilled to hear that Aircall is making it easier to connect with customers around the world and that it's having a positive impact on customer satisfaction. We also appreciate your note about occasional load times from HubSpot. If you're up for it, please reach out to our Support team with a specific example of this issue at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. Thanks again! Best, Aircall Marketing Team ### 5. Aircall Makes Team Collaboration on Client Calls Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Gisselle Ramos d. | Order Processor, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Aircall?** Aircall is wonderful when I’m working with other peers and handling the same callers/clients, thanks to features like “Assign to” and the fact that we can all see who called which client. **What do you dislike about Aircall?** It’s not that I dislike it, but it would be nice if the call didn’t disappear from the “Assigned to” tab once you place the call. I’d prefer to be able to clear it manually, since sometimes a single call doesn’t actually lead to a resolution. **What problems is Aircall solving and how is that benefiting you?** It’s really improving communication between departments, since I can easily find coworkers in other areas and transfer the call. The soft-transfer and cold-transfer options are also very handy, and they work great in these cases. **Official Response from Oona Pecson:** > Hi Gisselle, Thank you so much for your review! It's great to hear that Aircall is helping your teams stay aligned across departments and making handoffs effortless. Great callout on the “Assigned to” tab behavior. If you wish to keep the conversation open after a call, please go to Settings (The gear icon in the bottom left corner of the app) > then Call settings > then toggle off the option "Automatically close conversation after the call". This way, conversations will require to be manually closed. If you have any other questions or comments, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 6. Super User-Friendly UI/UX That Makes Calling Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Xolisile N. | Placement Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Aircall?** UI / UX friendliness, it is so easy to make calls **What do you dislike about Aircall?** The constant updates from time to time get annoying **What problems is Aircall solving and how is that benefiting you?** Aircall solves the problem of outdated and fragmented business communication systems. Many sales and customer support teams struggle with using separate tools, poor call visibility, manual note-taking, limited collaboration, and traditional phone systems that are expensive and difficult to scale. **Official Response from Oona Pecson:** > Hi Xolisile, Thank you so much for the kind review! We're thrilled to hear that Aircall's UI/UX has made calling so effortless for you. We also appreciate your note on the frequency of updates. We understand that can be disruptive at times, and apologize for any disruptions. Please feel free to reach out to us with any other comments, thoughts, or suggestions! Thanks again. Best, Aircall Marketing Team ### 7. Easy to Use Sales Prompts That Make Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Aircall?** its the ease of use and sales prompts that make life easier **What do you dislike about Aircall?** the only thing that i am not fond of is when a call doesnt connect and you need to go back into the open call set a sales tag then close it mannually **What problems is Aircall solving and how is that benefiting you?** It is easier to see the time zone of the number your trying to contact with-out the need to check the time zone first - also being able to complete voicemail drops save masses of time **Official Response from Oona Pecson:** > Hi Jennifer, Thank you so much for your kind review! We’re so glad to hear that Aircall’s ease of use and sales prompts are making your day-to-day easier. We appreciate you flagging the friction when a call doesn’t connect, and you have to reopen, tag, and close it manually. We’re always looking for ways to improve, and your note is super helpful. If you're up for it, please reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can take a closer look and help you out. If you have any additional questions or need further assistance, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 8. Simplicity and Efficiency in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Aircall?** I love that Aircall has everything on the same platform, from the phone to WhatsApp messages. I enjoy the simplicity of everything and how it is organized. Additionally, the colors and the practicality of the software make it very pleasant to use. **What do you dislike about Aircall?** the unread messages are being hidden, they should be more noticeable **What problems is Aircall solving and how is that benefiting you?** With Aircall, I have everything on the same platform, from the phone to WhatsApp messages, which simplifies the process. I like the simplicity of its organization and practicality. **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We're thrilled to hear that having everything on one platform, from calls to WhatsApp, has been simplifying your workflow. We also appreciate your note on unread messages being hidden. If the issue persists, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific call examples so our support team can investigate. Thanks again! Best, Aircall Marketing Team ### 9. Aircall Fits Seamlessly into Modern Team Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael C. | Data Entry Specialist, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Aircall?** What I like most about Aircall is how seamlessly it fits into modern teams’ workflows, without adding unnecessary friction. **What do you dislike about Aircall?** Add-ons cost extra: The core features are generally fine, but many useful integrations and more advanced analytics are only available as paid add-ons, which can add up. **What problems is Aircall solving and how is that benefiting you?** Traditional phone systems are clunky and hard to manage. A cloud-native, software-first phone system that runs in a browser or mobile app means no PBX hardware and no complex telephony administration. The benefits include faster onboarding for new team members, since you can add users in minutes and no desk phones are needed, which is great for remote or hybrid teams. And changes to call routing or numbers don’t require a telecom engineer, making day-to-day updates much easier to handle. **Official Response from Oona Pecson:** > Hi Raphael, Thank you so much for your review! We’re thrilled to hear that Aircall fits seamlessly into your team’s workflows and is making your workdays easier. We also really appreciate your notes on pricing and add-ons. We're always looking for ways to improve, and feedback like yours helps guide us in the right direction. In the meantime, we’re always here to help you get the most out of your current plan and setup. Please don't hesitate to reach out with any questions. Thanks again! Best, Aircall Marketing Team ### 10. Exceptionally Convenient and Feature-Rich Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Imene T. | Care agent., Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Aircall?** What I like about Aircall is that it's extremely convenient when you want to select the mode to do the isolating voice. You can work with it very effectively even if your connection is kind of lagging and losing its course. It's coming down the line. You can work with it very effectively. You can access to the recordings and evaluate your calls and propose an excellent service. And what I also like about it, it is very convenient in terms of customer experience. When you use it, it's very easy, it's very practical. You can set also the timelines and etc, etc. There is a lot of good and cool features. So, thank you, Aircall. **What do you dislike about Aircall?** There isn't much I don't like about AirCall, I like it the way it is, for now I'm not thinking about something that bothers me, when I will think about it I will re-send the feedback. **What problems is Aircall solving and how is that benefiting you?** The problem that AirCall is solving, it's about the stuff that you miss as calls, but you can check them and recall back people, which is good. **Official Response from Oona Pecson:** > Hi Imene, Thank you so much for your kind review! We’re thrilled to hear that Aircall feels convenient and feature-rich for you, and we really appreciate your detailed feedback. We’re especially glad that Aircall helps you manage missed calls and quickly call customers back, as this is exactly the type of customer experience we aim to enable. Feel free to reach out to us if you ever have any other questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 11. Easy-to-Use Call Management with Seamless Mobile Switching **Rating:** 4.5/5.0 stars **Reviewed by:** Roel B. | Senior Customer Service Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Aircall?** Easy to use interface, organized categories for missed calls, assigned calls, call history and current calls. Other options like you can switch to mobile anytime without any issues **What do you dislike about Aircall?** No option to use an mp3 audio file to customize ringtones, sometimes my seatmate is the same ringtone with me and I get confused whose phone is ringing :) **What problems is Aircall solving and how is that benefiting you?** In helps me manage my clients on a day to day tasks and admin jobs **Official Response from Oona Pecson:** > Hi Roel, Thank you so much for your kind review! We're thrilled to hear that Aircall's interface and mobile switching are helping you manage your clients and day-to-day tasks so smoothly. Regarding custom ringtones, you can select your preferred ringtone for incoming calls in Aircall Workspace under Settings > Audio Settings. Although uploading a custom MP3 isn't currently supported, we've passed that suggestion along to our team. If interested, you can learn more about audio settings here [ https://support.aircall.io/en-gb/articles/21534430695581 ]. Thanks again! Best, Aircall Marketing Team ### 12. Easy Setup with Some Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Holly B. | Client Partner (Contract), Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Aircall?** I like the ease of using Aircall. I can just log on, click on it, and it tracks how many phone calls I've made, which is great for keeping everything organized. I also appreciate that it records the phone calls, allowing me to review and audit them later. Additionally, I find note-taking easy with Aircall. The initial setup was very easy too; I just downloaded the Aircall workspace, which highlights phone numbers on webpages. **What do you dislike about Aircall?** Sometimes it's glitchy, and I have to reconnect the app. **What problems is Aircall solving and how is that benefiting you?** Aircall lets me handle a high volume of outbound calls and records them for review. It solves the problem of easy call tracking and auditing, and I find it easy to take notes as well. **Official Response from Oona Pecson:** > Hi Holly, Thanks so much for the thoughtful review! It's great to hear that Aircall helps you stay organized and productive, and supports your high-volume outbound calling with clarity and control. However, we're sorry to hear about the occasional glitches. If the issue persists and becomes more troublesome, please reach out to our Support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. If you have any other questions or need further assistance, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 13. Easy to Set Up with Strong Call Management—But Call Quality Depends on Your Internet **Rating:** 3.5/5.0 stars **Reviewed by:** Sonali P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Aircall?** What I like most about Aircall is how it simplifies and centralizes customer communication for sales and support teams. It’s very easy to set up and use, even without heavy technical involvement, which makes onboarding teams quick and efficient. I also like the call management capabilities—features like call routing, IVR, shared inbox, and call monitoring make it easier to manage high volumes of customer interactions efficiently. **What do you dislike about Aircall?** since it’s a cloud-based calling tool, call quality can sometimes be inconsistent, especially on unstable internet connections, which can impact customer conversations. **What problems is Aircall solving and how is that benefiting you?** Without proper systems, it’s hard to track conversations and customer history. Aircall offers call logging, recording, and CRM integrations. This helps me stay informed, track interactions, and provide better support. **Official Response from Oona Pecson:** > Hi Sonali, Thank you so much for your kind review! We’re happy to hear that Aircall is helping you and your team centralize sales and support communications, providing you with the full customer history you need to deliver stronger support. However, we're sorry to hear about the occasional inconsistency with call quality. If you're up for it, please reach out to our Support team with specific examples of this issue at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. If you need help with anything else or have additional questions, please don’t hesitate to reach out. We’re always here and happy to help. Thanks again for your feedback! Best, Aircall Marketing Team ### 14. AI Summaries That Capture Key Conversation Points **Rating:** 4.5/5.0 stars **Reviewed by:** Vilki M. | Customer Support Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Aircall?** The IA summary gives a general idea of the conversation, highlighting key points **What do you dislike about Aircall?** Sometimes it takes a while to refresh the call log **What problems is Aircall solving and how is that benefiting you?** It is very helpful when I have to create cases or escalations, since it gives me the summary so that I don't have to listen to the entire call **Official Response from Oona Pecson:** > Hi Vilki, Thank you so much for the kind review! We're thrilled to hear that the AI summaries have been saving you time and making it easier to create cases and escalations without having to replay entire calls. We also appreciate your note on the call log refresh time. If the issue persists, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our Support Team can troubleshoot and find a solution. Thanks again! Best, Aircall Marketing Team ### 15. Easy to Use and Exceptionally Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Hilda K. | Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Aircall?** It is easy to use and I have never bumped in to any issues so it is also reliable! **What do you dislike about Aircall?** I don't know if it is possible, but it would be of great help if there was a function that detects the number and who is calling. Today we name the numbers with either name or restaurant name, but if the number is not named it makes it harder for us to know/creates an extra step where we have to check and search manually for who is calling. Another feature that would be nice is if we could take notes in aircall, maybe leave a few sentences what the call was about or some helpful information that the next person could have use for, today we can only leave a TAG - a headline for what the call was regarding. **What problems is Aircall solving and how is that benefiting you?** It is easy to use and reliable! It makes my work very easy and I can both fast and efficiently get in touch with important persons in my work using aircall. **Official Response from Oona Pecson:** > Hi Hilda, Thank you so much for your kind review! We’re thrilled to hear Aircall has been easy to use and exceptionally reliable for you. That’s exactly what we aim for. We really appreciate your thoughtful suggestions: • Caller identification: When contacts are saved on Aircall (or synced with a CRM) the name will be displayed. Are you suggesting something that captures a probable business name even if there was never any established contact before? Feel free to reach out with more insight on this, but we will share this with the relevant team. • Notes on calls: In addition to tags, Aircall supports call notes/comments directly in the app (during or after a call), and those notes can sync with many integrations. If you’re not seeing Notes today, our Support team would be happy to help enable it and share a quick walkthrough. Thanks again for choosing Aircall. If you have any questions or any other notes, feel free to reach out. We’re always happy to help! Best, Aircall Marketing Team ### 16. Highly Efficient and User-Friendly Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sangram Z. | Analyst, Maritime, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Aircall?** I like the ease of use with Aircall and how I can dial numbers just like using my phone or mobile. I appreciate being able to literally type numbers, add them to my contacts, and internally transfer calls to my teammates if a client wants to talk with a different customer service agent. It was easy to set up, just downloading the app and linking it with my company email address. **What do you dislike about Aircall?** I think it should have features to easily clear the list of missed calls in one go, rather than removing them number by number from the list. **What problems is Aircall solving and how is that benefiting you?** Aircall lets me call and message clients directly, add contacts, and transfer calls to teammates easily. **Official Response from Oona Pecson:** > Hi Sangram, Thank you so much for your kind review! It's great to hear that Aircall feels as intuitive as your phone, and that setup was a breeze with the app and your company email. We also appreciate your suggestion about clearing missed calls in bulk. We've shared this feedback our team. If you need further assistance or have any other questions, please don't hesitate to reach out! We're here and happy to help. Thanks again! Best, Aircall Marketing Team ### 17. Efficient Communication, Minor Lag Issue **Rating:** 5.0/5.0 stars **Reviewed by:** Maz W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Aircall?** I love how easy it is to call people using Aircall and the ability to put a call on hold and call someone else at the same time. This feature allows me to stay in contact with a customer and also call my supervisor to ask questions that the customer may have. I use Aircall for work and it enables quick communication between my team, making it a valuable tool for our customer services. **What do you dislike about Aircall?** Sometimes when I go to copy the number it lags, which can be a bit annoying as it leads to me not being able to answer the call due to it lagging. **What problems is Aircall solving and how is that benefiting you?** Aircall allows quick communication within my team and lets me stay in contact with customers while reaching out to supervisors for needed questions. **Official Response from Oona Pecson:** > Hi Maz, Thank you so much for your lovely review! We’re delighted to hear that Aircall makes it easy for you to place calls, put customers on hold, and consult with a supervisor in real-time. We're sorry to hear about the occasional lag when copying numbers. The next time you encounter this lag, please reach out to our Support team so they can troubleshoot and try to find a solution. Anytime you have questions or need assistance, we’re here and happy to help. Thanks again for sharing your experience! Best, Aircall Marketing Team ### 18. Effortless Setup, Comprehensive Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Conold C. | Sales Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Aircall?** I like Aircall's easy-to-use interface and the thoughtful suite of features they offer. I also appreciate how well it integrates with AI, which helps us accomplish tasks more efficiently and track conversion and performance metrics. The initial setup was super simple, taking us no longer than a day to have everything ready. This efficiency allows us to get more done with less work required. **What do you dislike about Aircall?** Some key features are locked behind paywalls which does not help when you are trying to make use of the features but on a tight budget **What problems is Aircall solving and how is that benefiting you?** I use Aircall to track KPIs and performance metrics, understand customer interactions, and make client calls efficiently, with an easy interface and AI integration helping my team accomplish more with less effort. **Official Response from Oona Pecson:** > Hi Rafael, Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping your team work smarter and keep a closer eye on conversion and performance metrics. We also appreciate your feedback about some features being part of higher-tier plans. We’re always here to help you get the most our of your current plan and answer any questions you might have. If there’s anything else we can help with, please reach out anytime. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 19. Efficiënte HubSpot-integratie, heeft soepelere nummerkiezen nodig **Rating:** 4.5/5.0 stars **Reviewed by:** Mario Z. | Customer Succes Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Aircall?** Ik waardeer de integratie met HubSpot die Aircall biedt, omdat het mijn workflow aanzienlijk efficiënter maakt en de algehele productiviteit verbetert. Deze naadloze verbinding zorgt voor een betere beheersing van oproepen en gegevens tussen de tools, wat ongelooflijk waardevol is voor soepele operaties. Bovendien was de initiële installatie van Aircall eenvoudig en gemakkelijk, waardoor het onboardingproces probleemloos verliep. Over het algemeen verbeteren deze aspecten van Aircall mijn ervaring enorm en versterken ze de effectiviteit van het platform in mijn dagelijkse taken. **What do you dislike about Aircall?** Ik vind het inefficiënt om een nummer te bellen met Aircall. Momenteel vereist het te veel klikken, omdat er geen optie is om een nummer direct te slepen en neer te zetten of te kopiëren en plakken in een kiezer zonder extra stappen. **Recommendations to others considering Aircall:** Definieer. Geef het een kans. **What problems is Aircall solving and how is that benefiting you?** Ik gebruik Aircall omdat het me helpt om moeiteloos mensen te bereiken met een extensie, en de integratie met HubSpot maakt bellen efficiënter. **Official Response from Leslie Andrade:** > Hi Mario, thank you for sharing your feedback with us 🙌 We value your input and are happy to hear you are enjoying our App Marketplace. We're continuously working on updates and enhancements to provide you with a better experience. You can stay up to date on our latest news below. To ensure you have the best account set up, I recommend reaching out to your dedicated Customer Success Manager. ### 20. Effortless Communication, Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Yuki S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Aircall?** I really enjoy using Aircall because it makes my job easier by providing all the information, so I don't have to check who's working on it or who's on the call. I like the fact that it lets me know if another person already took the call before me, and it saves the caller IDs and voice mails, which I find a cool feature. The initial setup was super easy, which was a pleasant surprise. **What do you dislike about Aircall?** Maybe adding more statuses for when offline. **What problems is Aircall solving and how is that benefiting you?** Aircall makes my job easier by telling me who's on a call or sent a text, eliminating the need to check manually. It also features call notification, caller ID, and voicemails, which I find cool. **Official Response from Oona Pecson:** > Hi Yuki, Thank you so much for your kind review! We’re happy to hear that Aircall is making your day-to-day easier. We also appreciate your suggestion about adding more offline statuses. This has been shared with our product team. If you ever have questions, need help, or have more feedback to share, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 21. Reliable for Outbound Calls, Needs Power Dialer Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Brandon C. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Aircall?** I like that Aircall hardly has any downtime and makes it easy to switch phone numbers. This is extremely valuable for me because I need to make calls for my job, and being able to switch numbers helps as some companies won't answer certain area codes. The initial setup was pretty simple too, so I haven't had to do much. **What do you dislike about Aircall?** The power dialer doesn't work very well, so I'm having to use it through HubSpot rather than the dialer. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to make outbound sales calls through different VoIP numbers, minimizing downtime and seamlessly switching numbers. This is crucial since some companies won't answer certain area codes. **Official Response from Oona Pecson:** > Hi Brandon, Thanks so much for the great review! We’re so happy to hear that Aircall is powering your outbound calling. We also appreciate the note on Power Dialer. Please feel free to reach out to our support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] with specific details of this issue, so they can help troubleshoot and find a solution. If you have other questions, please don't hesitate to reach out! We're here and happy to help. Thanks again for choosing Aircall. Best, Aircall Marketing Team ### 22. Easy Call Tracking and Tagging, but Background Noise Can Be Loud **Rating:** 3.5/5.0 stars **Reviewed by:** Martina S. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Aircall?** I can track the calls in the line for me and all other collegues, it is easy to use allow to choose tag and write anote, allow us to choose the after call work time and has application and web version **What do you dislike about Aircall?** There is no noise cancellation, unfortunatily the background voices are always loud **What problems is Aircall solving and how is that benefiting you?** It was easy to use to make inbound and outbound calls and check the line also the calls are recorded but we can stop recording this is not possible in alot of other programs **Official Response from Oona Pecson:** > Hi Martina, Thank you so much for your kind review! We love hearing that Aircall's app and web versions are helping you and your colleagues stay organized and efficient. We also really appreciate your feedback on background noise. The next time you encounter this issue, please don't hesitate to contact our support team with more details so they can assist with troubleshooting. If you ever have other questions, we’re always here and happy to help. Thanks again! Best, Aircall Marketing Team ### 23. Effortless Calling and Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ander V. | Business Development Manager Latam, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Aircall?** What I like best about Aircall is how simple and reliable the call experience is. The interface is clean, the call quality is consistently strong, and it integrates seamlessly with my CRM and outreach tools. Features like call routing, real-time notes, and automatic logging make my workflow smoother and help me stay organized. It feels built specifically for modern sales teams. **What do you dislike about Aircall?** What I dislike about Aircall is that the system can occasionally lag when switching between calls or loading past call logs. The reporting dashboard is helpful, but it could offer more customization and deeper analytics. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the challenge of managing high-volume inbound and outbound calls while keeping everything organized in one place. It automatically logs calls into my CRM, records conversations for coaching, and makes it easy to route calls to the right person. **Official Response from Oona Pecson:** > Hi Ander, Thank you so much for your thoughtful review! We’re thrilled to hear that Aircall is helping you stay organized and streamline your workflow. That's exactly what we aim to deliver! We also appreciate you flagging the occasional lag when switching calls or loading past logs, as well as your request for more customizable, deeper reporting. Performance optimization and richer analytics are active areas of focus for our product team. If you’re open to it, sharing a few examples of when you notice the lag (or the specific metrics/filters you’d like to see in reporting) would be incredibly helpful. If you ever need anything or have any additional questions, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 24. Call recording for better feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis C. | Telemarketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Aircall?** That calls are recorded for feedback **What do you dislike about Aircall?** The call gets cut off when there are internet issues. **What problems is Aircall solving and how is that benefiting you?** Having recordings of all calls, and numbers without Spam **Official Response from Oona Pecson:** > Hi Alexis, Thank you so much for the kind review! We're glad to hear that call recordings and spam-free numbers have been working well for you. We also appreciate your note on calls dropping during internet issues. As a VoIP solution, call quality can be impacted by internet connectivity, but if the issue persists, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our support team can assist you. Thanks again! Best, Aircall Marketing Team ### 25. Effortless Customer Contact with Robust SMS Features **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Trustee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Aircall?** I really like the SMS feature of Aircall. The whole system works really well, doing exactly what it is meant to do by making it easy to contact customers. Being able to do that easily is the most important thing for me. **What do you dislike about Aircall?** Nothing - its great **What problems is Aircall solving and how is that benefiting you?** Aircall solves my problem of contacting customers easily and tracking messages, with significantly improved SMS response rates. **Official Response from Oona Pecson:** > Hi Nick, Thank you so much for the kind review! We're happy to hear that the SMS feature has been working well for you, and that connecting with customers has been easy and seamless. That's exactly the kind of impact we aim to deliver. Thanks again! Best, Aircall Marketing Team ### 26. Intuitive and Effortless Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia E. **Reviewed Date:** January 21, 2026 **What do you like best about Aircall?** I like that Aircall's interface is large and is a pop-up window, making everything easy to see. It allows me to quickly see all of the contact info I need to look at. I can easily hit Alt-Tab on my keyboard to switch to Aircall, helping me text customers or see my status. The pop-up window also allows one to see slightly behind it, which is helpful. I find Aircall very user-friendly, and despite never having used it before, I feel very comfortable navigating it now. It's easy to use even for someone new to the software. **What do you dislike about Aircall?** The only thing that would be very beneficial is when the icon is shrunk down. When I'm not using Aircall but it's open, I wish there was a way to indicate that I was available or unavailable. Sometimes I don't remember if I marked myself available or not after I finish a task. It would be really nice if there were a red icon or a green icon to indicate my availability. **What problems is Aircall solving and how is that benefiting you?** Aircall solves communication problems by allowing us to provide phone support to customers, which is often more effective than emails or texts. This helps address IT issues directly. **Official Response from Oona Pecson:** > Hi Cynthia, Thank you so much for your review! We love hearing that Aircall is helping you work faster and allowing your team to deliver effective phone support and resolve IT issues more efficiently. We really appreciate you bringing up the availability/user status indicator idea, especially when the app is minimized. We have made a note of this and passed it along to our Product team. If you ever need anything else, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 27. Aircall Makes Work Easier with an Easy-to-Use Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Aircall?** aircall is very easy to use. it make work easier. **What do you dislike about Aircall?** i really like the first application better than the second just because it is more compact and more efficient to use. I hope they apply all the features of the previous version to the new one. **What problems is Aircall solving and how is that benefiting you?** it solves the problem of organizing the calls and text in a computer as well as it gives me a good view on the missed calls i have. **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We're glad to hear that Aircall has been making your work easier and helping you stay on top of your calls and messages. We also appreciate your feedback on the previous version of the app. We're continuously working to ensure all features carry over and improve with each update, and we really appreciate your honest comments. If you'd like to share specific details, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again! Best, Aircall Marketing Team ### 28. Intuitive Application that Facilitates Call Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Arath G. | Asesor logistico., Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Aircall?** It is a very intuitive application, plus my favorite part is that the calls are saved and that sometimes makes my work easier if I forgot any detail that a client mentioned. **What do you dislike about Aircall?** The only thing I wouldn't like is that sometimes calls get cut off out of nowhere or etc. **What problems is Aircall solving and how is that benefiting you?** My follow-up and contact with clients helps me a lot in that regard. **Official Response from Oona Pecson:** > Hi Arath, Thank you for the great review! We’re thrilled that Aircall’s intuitive experience and saved calls help you stay on top of client follow-ups. However, I'm sorry to hear about the occasional dropped calls. Please feel free to share a few examples with our Support Team and they'll look into finding a solution. If you ever need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 29. BRING BACK AIRCALL IO!! YOUR WORKSPACE IS THE WORST!! **Rating:** 0.0/5.0 stars **Reviewed by:** Kristina Jane M. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Aircall?** I used to love it when they are still using Aircall IO since it used to be straightforward and user friendly but now they turned into workspace which id a complete disaster. It's not user friendly and very complicated **What do you dislike about Aircall?** Everything about it since it became a workspace I WISH THEY COULD BRING BACK THE IO FEATURES ITS HARD TO CHECK UNTAGGED CALLS NOW AND HAS LOTS OF BUGS **What problems is Aircall solving and how is that benefiting you?** the cannot solve problems, they are contributing to the problem **Official Response from Oona Pecson:** > Hi Kristina, We’re sorry to hear you’re unhappy with the update. We want to make sure Aircall continues to work well for your business. Please reach out to us at the link below so we can hear your specific concerns and work toward a resolution together. https://support.aircall.io/en-gb/requests/new ### 30. Smooth Integration and Ease of Use with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Marco A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Aircall?** I use Aircall to contact partners or potential partners and I find it very practical because all calls are logged in Salesforce. I like that Aircall is user-friendly and it practically feels like a mobile phone integrated into Salesforce, which speeds up all my work. The integration with Salesforce is very useful because it's not necessary to manually log a 'task', as this happens automatically. **What do you dislike about Aircall?** Nothing to point out. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to contact partners, presenting our company and solutions. The integration with Salesforce automatically logs calls, streamlining my work without needing to create tasks manually. It is practical and user-friendly, functioning like an integrated mobile phone. **Official Response from Oona Pecson:** > Hi Marco, Thank you so much for your kind review! We love hearing that Aircall feels like a natural extension of your Salesforce workflow, and that automatic call logging is saving your team valuable time. If you ever have questions or need a hand with anything, please don't hesitate to reach out. We're always happy to help. Thanks again! Best, Aircall Marketing Team ### 31. Perfect integration and quick setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kadri B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Aircall?** What I like most is that Aircall is integrated into our CRM system, which makes calling leads very fast. I really like the simplicity of clicking directly on the contact's number and needing just one more click to call. Additionally, Aircall's power dialer makes the work easier and faster, which I find to be a great thing. I find the initial setup of Aircall very easy. **What do you dislike about Aircall?** I think everything is great. What could be possible is if the integration with the CRM happens even faster, so that you can immediately see on Aircall who you have called. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to quickly call interested leads. The power dialer makes my work easier and faster. I particularly like the integration with our CRM system, as I can click directly to make calls. **Official Response from Oona Pecson:** > Hi Kadri, Thank you so much for your review! It's great to hear that Aircall is helping you call leads in just a couple of clicks and work faster. We love hearing ideas like your suggestion for an even faster CRM integration, and we truly appreciate you taking the time to share it. We’ve made sure your feedback is noted and shared with the team. If you ever have other questions please feel free to reach out. We’re always happy to help. Thanks again for being part of our community! Best, Aircall Marketing Team ### 32. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **Official Response from Oona Pecson:** > Hi there, Thank you so much for your review! We're thrilled to hear that Aircall is easy to use and helping you keep track of contact information efficiently. We also appreciate your feedback about number formatting. This is a really useful observation. We will flag this with the team, but please feel free to reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] if you'd like to discuss it further. Thanks again! Best, Aircall Marketing Team ### 33. A Work in Progress **Rating:** 3.5/5.0 stars **Reviewed by:** Briana L. | Customer Success and also Concierge, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about Aircall?** Not sure what I like best yet. I still have not found the great things about it. **What do you dislike about Aircall?** We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. **What problems is Aircall solving and how is that benefiting you?** Right now, Aircall helps us handle calls as a team and keeps our communication organized in one system. It makes it easy to see who’s available. Even though I’m still learning my way around, this is supposed to be how it’s meant to make teamwork and call management smoother once you get comfortable with it. ### 34. Aircall’s Intuitive Interface and CRM Integrations Keep Support Running Smoothly **Rating:** 4.5/5.0 stars **Reviewed by:** Praphul Kumar P. | Senior FreshService System Admin and Automation developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Aircall?** I like Aircall because it has a simple, intuitive interface, real-time call monitoring, and easy call routing. Its strong integrations with ticketing and CRM systems also help make day-to-day support operations run more smoothly. **What do you dislike about Aircall?** At times, call quality seems to depend heavily on how stable my internet connection is, and I wish a few of the more advanced features offered more customization. Aside from those points, my overall experience has been good. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the challenge of managing high volumes of incoming and outgoing support calls by providing a cloud-based, easy-to-use phone system with smart call routing, real-time monitoring, and seamless integration with our support tools. This benefits us by improving agent efficiency, reducing response times, ensuring better tracking of call activities, and giving clear visibility into performance through integrated reporting — all of which help us deliver faster and more consistent customer support. **Official Response from Oona Pecson:** > Hi Praphul, Thank you so much for your review! We’re thrilled to hear that Aircall is helping your team run support more smoothly and efficiently. We also appreciate your feedback on call quality and your honest notes on customization. While call quality can be affected by network stability, our Support team is happy to help find a solution. The next time you notice this issue, please reach out to them with specific details so they can troubleshoot further. If you need anything or have any other questions, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 35. Comprehensive Features and Effortless AI Call Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Aircall?** They provide a broad range of features that are straightforward to use. I especially appreciate being able to analyze calls with AI, which helps me identify key action points. They have made taking calls a breeze, as well as tracking information. The integrations available ith out other system, make using both simultaneously easy. **What do you dislike about Aircall?** Occasionally, the desktop app fails to connect, and I have to end the task before it will reconnect. While this issue might be related to our system's firewall or our network connection, it becomes frustrating to have to reset the app so frequently. **What problems is Aircall solving and how is that benefiting you?** The transcripts and call analysis have improved our communication with customers. The AI-generated breakdowns of calls have made it easier for us to identify areas where extra tasks are necessary to better assist our clients. **Official Response from Oona Pecson:** > Hi Emma, Thank you so much for your kind review! It’s fantastic to hear that AI analysis is helping you surface key action points and improve customer communication. We’re also thrilled that taking calls and keeping information organized feels easy, and that our integrations make it simple to work alongside your other tools. I’m sorry to hear about the occasional desktop app connection hiccups. If this happens again, please reach out to us with specific details and we'll escalate this to the relevant team to find an answer and/ or solution. Feel free to reach out anytime if you have any other questions! We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 36. Effortless Setup, Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Frank F. **Reviewed Date:** January 16, 2026 **What do you like best about Aircall?** I love Aircall's ease of use and ease of integration, especially with my CRM of choice, HubSpot. It's the easiest platform to set up and connect with HubSpot. I also appreciate the great capabilities Aircall has in terms of integration with CallRail, which allows for routing marketing leads from CallRail directly into Aircall. The willingness to integrate with other applications that provide SIP trunking is a major boon for me. The client service engagement provided by the Aircall team is fantastic, and the setup was super easy, with the ability to quickly deploy additional phone numbers using templates. The speed at which we can get it set up and integrated within the HubSpot CRM is unmatched and is why I like to recommend Aircall to friends, colleagues, and clients. **What do you dislike about Aircall?** Probably the thing that could be improved the most about Aircall isn't really an issue with Aircall, but more with HubSpot. The mobile experience on HubSpot doesn't allow third-party calling providers to be utilized to hit the call button within the HubSpot mobile app. However, Aircall's mobile app is quite robust, allowing us to make calls easily on the go. I just wish the context of our CRM database was more readily available on the Aircall mobile app. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the problem of easily integrating a calling solution within our CRM, allowing us to record and transcribe conversations, display contextual CRM prompts, and quickly onboard new reps, enhancing our workflow efficiency. **Official Response from Oona Pecson:** > Hi Frank, Thank you so much for your kind review! It's great to hear that Aircall’s easy setup, rapid HubSpot connection, and flexible integrations are powering your workflows. Regarding HubSpot, please don't hesitate to contact our Support team with any specific questions or details at your convenience. We’re here and happy to help you get the most out of your current setup. Also, thank you for the note about wanting more CRM context in the Aircall mobile app. We really value your feedback! If there’s anything else we can do, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 37. Impeccable call management and seamless integration with CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena A. | back office specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Aircall?** Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. **What do you dislike about Aircall?** THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use **What problems is Aircall solving and how is that benefiting you?** As a back office providing support to a sales team, my work is greatly simplified with Aircall. It makes taking notes easier, and the recordings are very helpful when dealing with disputes with clients. Each call and note is automatically synchronized and recorded with the CRM, without my hunters losing a minute of their sales time. It is a tool that saves us all time, and the quality of the service is perfect. **Official Response from Oona Pecson:** > Hi Lorena, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on call quality, easy call management, and seamless CRM integration. It means a lot to know Aircall is an essential part of your day-to-day—automatic call and note syncing with your CRM and reliable recordings are designed to save your team time and help resolve disputes faster. We’re also thrilled to hear our support team has been quick and effective when you’ve needed a hand! Thank you as well for the candid note about the new version. We’re actively refining the interface to make it as intuitive (and faster) than the classic experience. If you’re open to it, we’d love to learn which parts feel less intuitive so we can prioritize improvements—and we’re happy to share tips or settings that can mirror your preferred workflow. Feel free to reach out anytime if you have questions or need assistance—we’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 38. Simple to Use Call Recording with Smooth CRM Sync **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan D. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Aircall?** simple to use, records calls, syncs to CRM **What do you dislike about Aircall?** Transcript isn’t brilliant, sometimes have to sign in separately to the desktop app and the Chrome extension, seem to change the urls for reviewing old calls that I have bookmarked **What problems is Aircall solving and how is that benefiting you?** Recording work calls, can use to refer back to for complaints, integrates with Jimminy as an AI transcribing and coaching tool, integrates with Hubspot to record activities **Official Response from Oona Pecson:** > Hi Stefan, Thank you so much for the thoughtful review! We’re happy to hear that Aircall makes call recording effortless. We also appreciate you for flagging transcript accuracy, the separate sign-ins, and changing URLs for past calls. For the time being, our support team has explained that minor URL changes may happen naturally as the product evolves. Regarding transcript accuracy, they would appreciate it if you could share some examples of this issue with support@aircall.io. If you have any other questions or need further assistance, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 39. Aircall's Customer Service Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Bianca S. **Reviewed Date:** January 14, 2026 **What do you like best about Aircall?** Aircall records customer calls when it doesn't drop out. **What do you dislike about Aircall?** Service is ok until you want to cancel the membership. There is no phone number to talk to anyone, and filling out forms to get in touch to ensure your cancellation is confirmed was met with an auto-response from their own form email setup saying their email address isn't being monitored, leading to no ability to talk to anyone. Fast forward a few weeks, and over $9K was deducted from our account. I had raised 3 tickets and emailed over 5 times, and still no response from anyone. I finally got in touch with someone from a different department who told me they would put me in touch with the correct department. They assured me they would look into it, but it's almost been a month now and still no response. I am now reporting them as a scam and to Fair Trading. Customer service, or at least someone who answers. A monitored email address, a hotline to call, abide by their own rules for contract cancellation. Integrations didn't work well. Not the easiest initial setup, and the extra monthly charges were not set out, we spent a lot more money than what we thought we were signing up for. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for recording customer calls. ### 40. Convenient Calling, Needs Transcript Feature Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Elena S. | Real Estate and Development Intern **Reviewed Date:** June 01, 2026 **What do you like best about Aircall?** I enjoy that I am able to make as many calls as I wish and to connect with customers. This allows me to be productive with work without any limitations. When I received Aircall set up, it was easy to understand. **What do you dislike about Aircall?** I wish that the transcript feature was free so that I could see what people are saying, as well as hear them. **What problems is Aircall solving and how is that benefiting you?** Aircall lets me make calls and receive messages conveniently, helping me stay productive and connect with customers without limits. **Official Response from Oona Pecson:** > Hi Elena, Thank you for taking the time to share this review! We're glad to hear that Aircall has helped you stay productive and connect with customers without limitations. We also really appreciate your feedback on the transcript feature. Please reach out to us via the Help Center here [ https://support.aircall.io/en-gb ] if you have any addtional notes or comments you'd like to share. If you ever have any questions or need anything else, please rech out to us at any time. Thanks again! Best, Aircall Marketing Team ### 41. Easy to Use and Feels Just Like a Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Tara F. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Aircall?** It’s very easy to use & set up, and acts just like a phone would. I also love the transcript feature so that I don’t have to fully listen to whole calls and can easily find the information I need. It also easily integrates with other tools. **What do you dislike about Aircall?** Sometimes it feels like it can be laggy, but I’m not completely sure if it’s the app itself or my laptop, which can get slow from time to time. **What problems is Aircall solving and how is that benefiting you?** It records conversations and stores them in an easy place, also imports directly to Gong. **Official Response from Oona Pecson:** > Hi Tara, Thank you so much for your kind review! We’re happy to hear that Aircall feels intuitive, helps you find key moments fast, and keeps your calls and insights in one streamlined workflow. Thanks as well for flagging the occasional lag. Please feel free to reach out to our Support team, and they will be happy to troubleshoot this issue and find a solution. If you ever need anything or have any additional questions, we’re here to help! Thanks again. Best, Aircall Marketing Team ### 42. Super-Fast 1-Click Calling with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Joao V. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Aircall?** The speed at which it connects my call with 1 Click. Super Fast. **What do you dislike about Aircall?** I don't think there's anything I dislike about Aircall. I like everything! **What problems is Aircall solving and how is that benefiting you?** Aircall has saved me in communication situations with Latin American countries and my homeland Brazil. **Official Response from Oona Pecson:** > Hi Joao, Thank you so much for the kind review! We love hearing from our users and are happy to hear that the 1-click calling speed has made such a difference for you. That's exactly the kind of impact we aim to deliver. If you ever have any questions or need anything, don't hesitate to reach out to us. Thanks again! Best, Aircall Marketing Team ### 43. User-Friendly Tags, Notes, and Assign Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Aircall?** I appreciate the tags, notes, and "assign" features. It's very user friendly and intuitive to use. **What do you dislike about Aircall?** I wish there was a way to delete tags after adding and saving one to a ticket. **What problems is Aircall solving and how is that benefiting you?** It's a great phone call CRM. I like that I can receive calls from all customers from my laptop without having to have a company phone. **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We're thrilled to hear that Aircall has been making your workflow easier. We also appreciate your feedback on the ability to delete tags. Your comments have been passed along to our product team for consideration. Thanks again! Best, Aircall Marketing Team ### 44. Effortless Setup, Superior Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Abegail F. | Customer Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Aircall?** I appreciate Aircall for its excellent call quality, making communication with our guests clear and easy to understand. The setup process was also simple and straightforward, which I found very convenient. Their customer service stands out as well, providing a positive experience that influenced my decision to start using Aircall. Overall, these features ensure that Aircall effectively assists with our communication needs, and the outstanding call quality is a compelling reason for me to consider purchasing it again. I am very satisfied with the product, to the extent that I don't see anything that needs changing. My positive experience with Aircall is reflected in my likelihood to recommend it, which I rate as a 10 out of 10. **What do you dislike about Aircall?** At this moment the quality and features of Aircall is wonderful **What problems is Aircall solving and how is that benefiting you?** I use Aircall to ensure clear communication with our guests, benefiting from its ease of use and excellent call quality. ### 45. Seamless CRM Integration with Efficient Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Aircall?** I use Aircall to call customers from Zoho CRM for solar sales. It allows me to message and call from the same number and from the same dialer screen, which is awesome. The dialer is extremely useful and the tools for templates are easy to use. It's very easy, quick, and efficient to follow up and send sales and marketing SMS. **What do you dislike about Aircall?** I wish it also automatically registered the name of the person from the CRM, not just the number for the person listed in the dialer. **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to call and message customers from the same number and dialer screen. The dialer is extremely useful, and the tools for templates are easy to use, making it efficient to send sales and marketing SMS. **Official Response from Oona Pecson:** > Hi Matt, Thank you so much for your review! It's great to to hear how seamlessly Aircall fits into your workflow. We love hearing ideas like your suggestion to automatically register the name of someone from the CRM, and we truly appreciate you taking the time to share it. We’ve made sure your feedback is noted and shared with the team. If you have any other comments or questions, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 46. Efficient, Reliable, and Easy to Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Diego B. **Reviewed Date:** January 05, 2026 **What do you like best about Aircall?** I use Aircall for speed dialing and to speak with my clients and look for new clients. It works really well. I like how the application saves all the information that gets to it. Also, the way you can use free lines is perfect, and it's really fast. It's a great tool for keeping in touch with my customers and clients in real time, with very few issues about connection. Setting it up was really easy, taking only about ten minutes, so I was already using it quickly. **What do you dislike about Aircall?** Well, sometimes, due to connection issues, it could be glitchy. Or I could just get disconnected, but that is not on a normal basis. It just happens maybe because I just stump it with work. But for the most part, it works really well. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for speed dialing and client communication. It lets me communicate with my clients very fast, solving the communication problem I had with other systems. It's also crucial for team communication. **Official Response from Oona Pecson:** > Hi Diego, Thank you so much for your kind review! We’re thrilled that Aircall’s quick setup, speed dialing, and reliable real-time calling are helping you stay close to clients and collaborate with your team. We’re continually improving performance, and if those rare connection hiccups pop up again, please feel free to reach out to our Support Team so we can find a solution. Thanks again! Best, Aircall Marketing Team ### 47. Fluid Integration, Efficient Automated Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Aircall?** I love the ease of connection between Aircall and Hubspot, as it allows making calls automatically by simply clicking on a contact's link, which directly opens Aircall and Hubspot. This integration allows me to make a call directly and record calls in a simple way. **What do you dislike about Aircall?** In HubSpot, the window must always be open for Aircall to be available, which slightly reduces the visible space on the CRM. **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to contact people around the world at a reasonable price and easily connects with HubSpot for automatic calls and their recording. **Official Response from Oona Pecson:** > Hi there, Thank you for your kind review. We’re thrilled to hear that your Aircall/ HubSpot workflow is streamlining your day and that Aircall helps you reach customers globally at a reasonable cost. We also really appreciate you for flagging the HubSpot window space. We’ve shared this note with our product team, but please don't hesitate to reach out to our support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] with any other questions. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 48. Simple Interface, Smooth Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Aircall?** I love the simplicity of using Aircall. The interface is smooth and fast, which allows me to save time and increase my productivity. It is also very convenient to be able to contact all clients through our directory. Moreover, the initial setup was very easy to apply and implement on each workstation. **What do you dislike about Aircall?** I don't like that it's not possible to block incoming numbers properly. Currently, the numbers that call are displayed to everyone, and it would be useful to be able to filter them so they are not displayed. **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to call clients worldwide. Its ease of use and smooth interface increase my productivity and our team's efficiency. **Official Response from Oona Pecson:** > Hi Christian, Thank you so much for your kind review! We love hearing that Aircall is helping you save time and boost productivity across your team. We also appreciate you for raising the point about blocking incoming numbers. Today, it’s possible for an Admin to block specific numbers from the Aircall Dashboard under Call Settings > Blocked Numbers. Once a number is added to this list, incoming calls from that number are blocked and won’t ring any user. If you have other questions or need assistance, please don’t hesitate to reach out! We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 49. Mr **Rating:** 5.0/5.0 stars **Reviewed by:** Thaakir S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Aircall?** I like how Aircall helps me reach my clients easier and allows them to reach me effortlessly as well. I appreciate the portability of it; I can use Aircall anywhere with just my laptop. It allows me to manage cases efficiently and provides easy access to any recordings if needed. The ability to reopen or close cases as I deem necessary is useful. If a client makes claims, I can revisit the call anytime to verify the client's statements. The initial setup of Aircall was effortless. **What do you dislike about Aircall?** Nothing I dont like. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me reach clients easily and manage cases. I can access call recordings effortlessly to verify claims. I love its portability; all I need is my laptop. **Official Response from Oona Pecson:** > Hi Thaakir, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s portability, effortless setup, efficient case management, and easy access to call recordings for verification. If you ever have any questions or need a hand, please don't hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 50. Easy-to-Use Platform with Minor Queue Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Faith K. | Patient Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Aircall?** I use Aircall to speak with patients by phone and SMS. I like that it's very easy to navigate and that I can assign calls or SMS to myself or anyone working with that patient. I also appreciate the SMS feature. Plus, the initial setup of Aircall was super easy. **What do you dislike about Aircall?** I think having to restart it every morning, and when we assign something to someone it still sits in the queue but shows assigned. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to speak with patients by phone and SMS, solving communication gaps with them. It's easy to navigate and lets me assign calls or messages to myself or colleagues efficiently. **Official Response from Oona Pecson:** > Hi Faith, Thank you for your kind review! It’s great to know that Aircall is helping you close communication gaps quickly and confidently. We also appreciate your flagging the need to restart in the morning and that assigned items still appear in the queue. The next time this happens, please share specific examples with our support team (link to help center below). They will be able to troubleshoot and assist you in finding a solution. If you have any other questions or need anything else, please don't hesitate to reach out! We're here and happy to help. Thanks again! Best, Aircall Marketing Team ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+15%3A23%3A31+-0500&secure%5Bsession_id%5D=be4c4bdf-665d-4d26-aa0b-20ac00b26be3&secure%5Btoken%5D=be3819b63fdbd2dc9e2c494918307d79aab917f555e53b7917d1e1277b3089b8&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Bee](https://www.g2.com/products/bee-2025-04-28/reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 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[WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews)