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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$19.00 1 User Per Year
Aircall
Star Rating
(1,489)4.4 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudTalk
Star Rating
(1,633)4.4 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user-friendliness, with many users highlighting its intuitive interface that makes navigation seamless. One user mentioned, "It's so user-friendly. I can easily call with students with a few clicks," showcasing its ease of use in everyday tasks.
- Users say that CloudTalk stands out for its automation capabilities, particularly with features like the "Smart Dialer" and "Power Dialer." These tools are praised for streamlining workflows and eliminating data silos, making it a strong choice for those looking to enhance productivity.
- According to verified reviews, Aircall has a slight edge in overall satisfaction, reflected in its higher G2 Score in the Call Center Infrastructure category. Users appreciate the reliable connection and advanced AI features that enhance their calling experience, stating, "The connection is very fast, reliable, and easy to use."
- Reviewers mention that CloudTalk offers competitive pricing, making it an attractive option for small businesses. With a lower entry-level price compared to Aircall, users find it a cost-effective solution without sacrificing essential features.
- G2 reviewers highlight that while both platforms have similar star ratings, Aircall's performance in call monitoring and routing is particularly noted. Users appreciate the ability to manage calls effectively, with one stating, "Aircall is like the backbone of our customer service," emphasizing its critical role in their operations.
- Users report that CloudTalk's support quality is commendable, with many praising its responsiveness and helpfulness. This aspect is crucial for businesses that rely on timely assistance, as one user noted, "smooth flexible and stable," indicating a reliable support experience.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Aircall
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.8
1,200
8.7
1,390
Ease of Use
9.2
1,212
9.1
1,418
Ease of Setup
8.9
686
8.9
1,031
Ease of Admin
8.6
444
8.9
604
Quality of Support
8.5
1,110
8.8
1,259
Has the product been a good partner in doing business?
8.2
432
8.9
605
Product Direction (% positive)
8.8
1,162
8.8
1,352
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Automation
Not enough data
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
20
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Engagement
Not enough data
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Performance
Not enough data
8.9
77
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
9.2
574
|
Verified
8.9
632
|
Verified
Feature Not Available
7.8
506
Feature Not Available
7.6
489
8.0
363
7.9
524
|
Verified
7.9
436
|
Verified
7.8
488
Generative AI
7.8
231
7.6
279
Functions
8.8
562
|
Verified
8.4
567
|
Verified
8.7
545
|
Verified
8.4
570
|
Verified
8.8
530
|
Verified
8.6
560
|
Verified
Feature Not Available
8.2
509
8.7
468
|
Verified
8.2
515
|
Verified
8.9
488
|
Verified
8.5
519
|
Verified
8.8
512
|
Verified
8.4
533
|
Verified
8.8
468
|
Verified
8.4
524
|
Verified
Agentic AI - Contact Center
8.1
90
7.8
143
8.6
93
8.3
143
8.3
90
8.2
142
8.2
89
8.1
141
Administrative
8.8
556
|
Verified
8.5
581
|
Verified
8.9
560
|
Verified
8.8
587
|
Verified
8.8
580
|
Verified
8.7
618
|
Verified
9.1
507
|
Verified
8.8
573
|
Verified
Feature Not Available
8.3
514
|
Verified
Workforce Management
Not enough data
8.7
109
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
8.3
188
7.8
211
8.7
211
8.3
227
8.8
208
8.1
225
9.0
215
8.5
234
9.0
220
8.2
236
8.8
205
8.1
221
8.9
204
8.2
225
Generative AI
7.5
114
7.4
106
Workforce Management
9.0
208
8.8
230
8.9
205
8.7
230
Call Center Infrastructure (CCI)
8.7
20
8.7
21
8.9
19
8.9
21
8.1
18
9.1
20
8.2
19
8.7
20
Administrative
9.1
221
9.0
237
8.9
219
8.7
239
Generative AI
Not enough data
7.9
37
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
8.9
18
8.3
23
8.9
18
8.7
23
8.5
17
8.3
23
8.5
17
8.4
24
8.1
16
7.7
22
7.9
16
7.4
22
Basic Communication
8.9
349
|
Verified
8.9
227
|
Verified
Feature Not Available
6.5
136
Feature Not Available
7.1
156
|
Verified
Feature Not Available
6.3
129
8.2
226
|
Verified
7.3
146
|
Verified
8.7
255
8.0
160
|
Verified
Agentic AI - VoIP Providers
8.8
7
6.8
15
8.6
7
7.7
14
8.8
7
7.0
14
8.6
7
7.5
14
Access
8.3
255
8.0
155
8.3
264
|
Verified
8.0
169
|
Verified
8.7
281
|
Verified
8.3
178
|
Verified
Advanced Features
8.1
267
7.6
160
|
Verified
Feature Not Available
7.6
151
|
Verified
8.8
302
|
Verified
8.9
207
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
7.4
89
7.8
46
7.4
89
Calling
9.3
447
9.0
466
8.7
402
8.1
398
9.2
442
8.5
425
9.2
450
8.8
441
8.4
47
8.2
101
Contacts
8.9
436
8.1
417
8.7
415
8.0
391
Feature Not Available
8.2
402
Insights
8.6
432
8.4
416
8.7
419
8.4
406
Feature Not Available
8.3
383
7.7
364
7.1
345
Feature Not Available
7.5
350
7.6
47
7.9
94
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CloudTalk are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and Auto Dialer
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.1%
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
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