Compare Aircall and CloudTalk 
Featured Products
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (63.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$19.00 1 User Per Year
Aircall
Star Rating
(1,546)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudTalk
Star Rating
(1,749)4.4 out of 5
Market Segments
Small-Business (63.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the transcript function, which allows them to quickly find information without listening to entire calls, making it a favorite for customer support tasks.
- According to verified reviews, CloudTalk is recognized for its clean and user-friendly platform, which facilitates quick onboarding for agents. Reviewers highlight its ability to track emotions during calls, providing valuable insights into customer interactions.
- Users say that Aircall's analytics dashboard is a standout feature, enabling teams to monitor performance metrics effectively. This capability helps users track call volume and productivity, which is crucial for managing customer support operations efficiently.
- Reviewers mention that while both platforms offer solid call routing and IVR features, CloudTalk's implementation is noted to be quicker compared to traditional systems. This can be a significant advantage for businesses looking to deploy a call center solution rapidly.
- G2 reviewers highlight that Aircall's quality of support is slightly lower than CloudTalk's, with users noting that while Aircall is responsive, CloudTalk's support team is often seen as more proactive and helpful in resolving issues.
- Users report that both platforms have similar star ratings, but Aircall's higher G2 Score indicates a stronger overall satisfaction among users. This is reflected in feedback about its seamless integration with other tools, which enhances workflow efficiency for teams.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Aircall
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.7
1,246
8.7
1,511
Ease of Use
9.2
1,261
9.1
1,540
Ease of Setup
8.9
736
8.9
1,150
Ease of Admin
8.7
453
8.9
633
Quality of Support
8.6
1,156
8.8
1,373
Has the product been a good partner in doing business?
8.2
441
8.9
634
Product Direction (% positive)
8.8
1,204
8.8
1,461
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.6
233
|
Verified
Not enough data
8.5
225
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
205
|
Verified
Not enough data
8.2
211
|
Verified
Not enough data
8.9
239
|
Verified
Automation
Not enough data
8.3
202
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
8.2
199
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
80
Not enough data
9.0
77
Not enough data
9.0
82
Engagement
Not enough data
8.7
78
Not enough data
9.2
90
Not enough data
8.7
77
Performance
Not enough data
9.0
81
Not enough data
9.1
82
Generative AI
Not enough data
8.6
22
Not enough data
8.5
33
Channels
9.3
614
|
Verified
9.0
710
|
Verified
Feature Not Available
7.8
506
Feature Not Available
7.6
489
8.1
370
7.9
531
|
Verified
7.9
442
|
Verified
7.8
489
Generative AI
7.8
237
7.6
280
Functions
8.8
570
|
Verified
8.5
575
|
Verified
8.7
554
|
Verified
8.4
572
|
Verified
8.8
537
|
Verified
8.6
565
|
Verified
Feature Not Available
8.2
517
8.8
475
|
Verified
8.2
523
|
Verified
8.9
495
|
Verified
8.5
523
|
Verified
8.8
518
|
Verified
8.4
536
|
Verified
8.8
479
|
Verified
8.4
526
|
Verified
Agentic AI - Contact Center
8.1
95
7.8
143
8.7
110
8.4
166
8.4
95
8.2
143
8.2
94
8.1
141
Administrative
8.8
571
|
Verified
8.5
587
|
Verified
8.9
566
|
Verified
8.8
592
|
Verified
8.8
594
|
Verified
8.7
646
|
Verified
9.1
517
|
Verified
8.8
593
|
Verified
Feature Not Available
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
8.3
189
7.8
211
8.7
212
8.3
228
8.8
209
8.1
225
9.0
216
8.5
235
9.0
221
8.2
236
8.8
206
8.1
223
8.9
205
8.2
225
Generative AI
7.5
116
7.4
105
Workforce Management
9.0
209
8.8
232
8.9
206
8.7
230
Call Center Infrastructure (CCI)
8.3
22
8.6
20
8.6
22
9.0
20
7.8
20
9.2
19
8.1
21
8.7
19
Administrative
9.1
222
9.0
238
9.0
220
8.7
240
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
8.5
20
8.3
23
8.8
22
8.7
23
8.5
20
8.3
23
8.4
20
8.4
28
7.8
18
7.7
22
7.6
18
7.4
22
Basic Communication
8.9
357
|
Verified
9.0
239
|
Verified
Feature Not Available
6.5
137
Feature Not Available
7.1
157
|
Verified
Feature Not Available
6.3
129
8.2
229
|
Verified
7.3
146
|
Verified
8.7
257
8.0
160
|
Verified
Agentic AI - VoIP Providers
9.0
8
6.8
15
8.8
8
7.7
14
9.0
8
7.0
14
8.8
8
7.5
14
Access
8.3
257
8.0
155
8.3
266
|
Verified
8.0
170
|
Verified
8.7
283
|
Verified
8.3
178
|
Verified
Advanced Features
8.1
270
7.6
160
|
Verified
Feature Not Available
7.6
152
|
Verified
8.8
306
|
Verified
8.9
210
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
7.4
88
7.8
47
7.4
88
Calling
9.3
452
9.0
479
8.7
404
8.1
398
9.2
444
8.5
427
9.2
452
8.8
451
8.5
50
8.3
105
Contacts
8.9
437
8.1
417
8.7
417
8.0
391
Feature Not Available
8.2
403
Insights
8.6
434
8.4
423
8.6
421
8.4
407
Feature Not Available
8.3
382
7.7
365
7.2
344
Feature Not Available
7.5
350
7.7
51
8.0
95
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CloudTalk are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and Auto Dialer
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.0%
Financial Services
5.0%
Education Management
4.4%
Other
65.0%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
What is CloudTalk used for?
3 Comments
CD
Make phone calls from a digital platform. Generally used for companies that use Call Centers.Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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