Link copied to clipboard # Aircall vs CloudTalk Comparison - What are their main differences? Share [ Export ](/compare/aircall/cloudtalk/export.csv) AircallCloudTalk[+ Add Product](#) Pricing **Aircall** Free Trial **$30** User/Month (Billed Annually - 3 User Minimum) · Essentials **CloudTalk** Free Trial **$25.00** 1 User Per Year · Starter **Pricing Insights** from reviews Time to Implement **Aircall** 1 month Based on 115 responses **CloudTalk** 1 month Based on 200 responses Return on Investment **Aircall** 11 months Based on 99 responses **CloudTalk** 9 months2 months sooner Based on 182 responses Perceived Cost **Aircall** $$$$$ **CloudTalk** $$$$$ Average Discount **Aircall** 11%3% more **CloudTalk** 8% ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Aircall** [ Ease of Use (263) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615821&qs=pros-and-cons#reviews)[ Easy Integration (112) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1614838&qs=pros-and-cons#reviews)[ Connection Issues (71) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615004&qs=pros-and-cons#reviews)[ Call Issues (58) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1611552&qs=pros-and-cons#reviews) **CloudTalk** [ Ease of Use (358) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1761312&qs=pros-and-cons#reviews)[ Reliability (170) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1760221&qs=pros-and-cons#reviews)[ Call Issues (176) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1764280&qs=pros-and-cons#reviews)[ Connection Issues (81) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1765929&qs=pros-and-cons#reviews) Integrations **Aircall** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_63cddfda8f27419337993e4a948f2500/bee-2025-04-28.jpg "Product Avatar Image") Bee ](https://www.g2.com/products/bee-2025-04-28/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_72a7348565d2638ec72cb9fb44a6b34f/clio-clio-manage.png "Product Avatar Image") Clio Manage ](https://www.g2.com/products/clio-clio-manage/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image") Crisp ](https://www.g2.com/products/crisp/reviews)[ View all ](https://www.g2.com/products/aircall/integrations) **CloudTalk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d9aa9453f7d48c46fdc9064f3c2648cf/amplemarket.png "Product Avatar Image") Amplemarket ](https://www.g2.com/products/amplemarket/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef63840722bf5b03767b426e1c070390/attention.png "Product Avatar Image") Attention ](https://www.g2.com/products/attention/reviews)[ View all ](https://www.g2.com/products/cloudtalk/integrations) Screenshots **Aircall** ![Aircall screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92832/Aircall-New-Desktop-Phone.png) **CloudTalk** ![CloudTalk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338394/Brand-Image-10.jpg) **Ratings** from reviews Meets Requirements **Aircall** **8.8** /10 Based on 1,327 responses **CloudTalk** **8.7** /10 Based on 1,703 responses Ease of Use **Aircall** **9.2** /10 Based on 1,345 responses **CloudTalk** **9.1** /10 Based on 1,741 responses Ease of Setup **Aircall** **9.0** /10 Based on 819 responses **CloudTalk** **8.9** /10 Based on 1,349 responses Ease of Admin **Aircall** **8.7** /10 Based on 475 responses **CloudTalk** **8.8** /10 Based on 703 responses Quality of Support **Aircall** **8.6** /10 Based on 1,229 responses **CloudTalk** **8.7** /10 Based on 1,539 responses Has the product been a good partner in doing business? **Aircall** **8.3** /10 Based on 463 responses **CloudTalk** **8.9** /10 Based on 704 responses Product Direction (% positive) **Aircall** **8.9** /10 Based on 1,270 responses **CloudTalk** **8.8** /10 Based on 1,615 responses **Features** ratings from reviews Contact Center **8.6** /10 Based on 830 responses **8.4** /10 Based on 999 responses Call Center Infrastructure (CCI) **8.6** /10 Based on 250 responses **8.5** /10 Based on 264 responses VoIP Providers **8.5** /10 Based on 396 responses **7.8** /10 Based on 273 responses Outbound Call Tracking **8.5** /10 Based on 524 responses **8.1** /10 Based on 553 responses Auto Dialer Not enough data **8.1** /10 Based on 282 responses Conversation Intelligence **9.9** /10 Based on 13 responses Not enough data Contact Center Quality Assurance Not enough data **8.9** /10 Based on 111 responses Contact Center Workforce Not enough data **8.7** /10 Based on 142 responses Speech Analytics Not enough data **8.0** /10 Based on 38 responses Cloud PBX Platforms Not enough data **9.3** /10 Based on 35 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 55.0% Mid-Market(51-1000 emp.) 41.1% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 55.0% Mid-Market(51-1000 emp.) 41.1% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 65.2% Mid-Market(51-1000 emp.) 30.8% Enterprise(\> 1000 emp.) 4.0% Small-Business(50 or fewer emp.) 65.2% Mid-Market(51-1000 emp.) 30.8% Enterprise(\> 1000 emp.) 4.0% **Reviewers' Industry** [![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")](https://www.g2.com/products/aircall/reviews) Aircall Computer Software 9.9% Information Technology and Services 8.0% Consumer Services 6.2% Financial Services 5.8% Telecommunications 3.2% Other 66.8% [![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")](https://www.g2.com/products/cloudtalk/reviews) CloudTalk Computer Software 9.9% Information Technology and Services 9.0% Marketing and Advertising 7.0% Financial Services 5.0% Education Management 4.0% Other 65.1% Alternatives **Aircall Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS") [ Kixie PowerCall & SMS ](/products/kixie-powercall-sms/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) **CloudTalk Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ## Aircall vs CloudTalk FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Aircall vs CloudTalk? Aircall and CloudTalk are both highly rated Contact Center platforms, but Aircall stands out for its ease of use and setup, while CloudTalk offers a broader feature set including live chat and video calls. | [Aircall](https://www.g2.com/products/aircall/reviews) | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | | --- | --- | | 4.4/5 (1643 reviews) | 4.4/5 (1851 reviews) | | Small-Business | Small-Business | | 8.9 | 8.9 | | 8.6 | 8.7 | | Easy to use and quick setup | Broader feature set (live chat, video calls, agent scheduling) | ### How do the pricing models of Aircall and CloudTalk compare? CloudTalk is rated higher for value, with a stronger Price/Cost satisfaction score than Aircall. - **Aircall:** In recent reviews, several reviewers mention Aircall as relatively expensive for small teams, with some citing the minimum user requirement as a drawback. - **CloudTalk:** Reviewers highlight CloudTalk's competitive pricing and flexibility, especially for small teams, and appreciate the ability to use a single seat without a minimum. - **Switching-reason:** Reviewers mention switching from Aircall to CloudTalk due to Aircall's higher cost and minimum user requirements. ### What are the best alternatives to Aircall and CloudTalk? The top three alternatives to Aircall and CloudTalk are JustCall, Genesys Cloud CX, and Kixie PowerCall & SMS. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1643 reviews) | Small-Business | Reviewers cite Aircall as relatively expensive for small teams | Easy to use and quick setup | | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1851 reviews) | Small-Business | Reviewers highlight competitive pricing and flexibility for small teams | Broader feature set (live chat, video calls, agent scheduling) | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2394 reviews) | Small-Business | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — | | [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) | 4.8/5 (866 reviews) | Small-Business | — | — | ### Which Contact Center features should I prioritize when comparing Aircall and CloudTalk? Buyers comparing Aircall and CloudTalk should prioritize integrations, AI-powered call summaries, agent scheduling, live chat, and video calls. - **Integrations:** Aircall integrates with Slack (18 all-time mentions) and Shopify (8 all-time mentions); CloudTalk integrates with Pipedrive (73 all-time mentions) and Outreach (29 all-time mentions). - **AI-powered call summaries:** Both products offer AI summaries, with reviewers noting the usefulness for follow-up and organization. - **Agent scheduling and assignment:** CloudTalk offers agent scheduling and assignment, which is not listed for Aircall. - **Live chat and video calls:** CloudTalk supports live chat and video calls, while Aircall does not list these features. ### What are the pros and cons of Aircall vs CloudTalk? Aircall's headline strength is ease of use and setup, while CloudTalk's is its broader feature set and flexible pricing. - **Aircall strengths:** Reviewers consistently praise Aircall for its intuitive interface, quick setup, and reliable call recording and transcription features. - **Aircall trade-offs:** Reviewers note Aircall's higher cost for small teams, minimum user requirements, and occasional delays in call recordings and number changes. - **CloudTalk strengths:** Reviewers highlight CloudTalk's competitive pricing, flexible seat requirements, and a wide range of features including live chat, video calls, and agent scheduling. - **CloudTalk trade-offs:** Some reviewers mention that CloudTalk's support can be slow or overly reliant on AI chatbots, and that onboarding can be more complex for larger teams. ### Is Aircall or CloudTalk better for small businesses? CloudTalk is the better fit for small businesses, with reviewers highlighting its flexibility and competitive pricing for small teams. - **Aircall:** Small-Business segment; reviewers note ease of use but cite higher costs and minimum user requirements as drawbacks for small teams. - **CloudTalk:** Small-Business segment; reviewers praise CloudTalk's ability to support single seats, competitive pricing, and features that cater to small business needs. ### Which Contact Center platform has better integrations? CloudTalk is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Aircall:** Slack integration (18 all-time mentions), Shopify integration (8 all-time mentions). - **CloudTalk:** Pipedrive integration (73 all-time mentions), Outreach integration (29 all-time mentions). ### How do Aircall and CloudTalk compare on customer support? Aircall and CloudTalk are rated at near-parity for Quality of Support, with CloudTalk holding a slight 0.1-point lead (8.7 vs 8.6). - **Aircall:** Reviewers describe Aircall support as generally responsive and knowledgeable, though some mention slow response times for number changes and occasional delays in support resolution. - **CloudTalk:** Reviewers highlight CloudTalk's support as quick and helpful, especially for onboarding and technical issues, but note that support can sometimes be slow or rely on AI chatbots for initial responses. ### Which is easier to implement, Aircall or CloudTalk? Aircall and CloudTalk are rated equally for Ease of Setup, both scoring 8.9, with reviewers describing straightforward implementation for both platforms. - **Aircall:** Reviewers consistently mention quick and easy setup, with minimal onboarding required and intuitive initial configuration. - **CloudTalk:** Reviewers describe CloudTalk as easy to set up, with a simple onboarding process, though a few note that onboarding can be slower for larger teams or more complex configurations. ### Which product has better Notes? Both Aircall and CloudTalk are highly rated for Notes, with reviewers citing efficient note-taking and call summary features. - **Aircall:** Reviewers highlight the usefulness of call recaps, AI-generated summaries, and the ability to add notes directly to calls, supporting efficient follow-up and organization. - **CloudTalk:** Reviewers praise CloudTalk's tagging and note-taking features, with automated call handling and AI summaries making it easy to stay organized during high-volume sessions.