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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$19.00 1 User Per Year
Aircall
Star Rating
(1,475)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Aircall and CloudTalk have a solid star rating of 4.4, indicating a generally positive reception from their user bases.
- Reviewers mention that Aircall is favored by small businesses, comprising 55.2% of its reviews, while CloudTalk has a slightly higher percentage at 63.4%, suggesting CloudTalk may cater more effectively to this market segment.
- Users on G2 highlight that Aircall's entry-level price is $30 per user per month, which is higher than CloudTalk's competitive rate of $19. This price difference may influence budget-conscious buyers.
- Reviewers say that both platforms excel in ease of use, scoring 9.1, but CloudTalk edges out slightly in ease of admin with a score of 8.9 compared to Aircall's 8.6, indicating a smoother administrative experience with CloudTalk.
- Users report that Aircall shines in call monitoring with a score of 9.0, while CloudTalk follows closely at 8.8. This feature is crucial for businesses that prioritize quality assurance in their call operations.
- G2 users mention that Aircall's call routing and callback features both score 9.0, showcasing its robust capabilities in managing customer interactions effectively, while CloudTalk's scores of 8.4 and 8.2 respectively indicate room for improvement in these areas.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Aircall
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.7
1,195
8.7
1,389
Ease of Use
9.2
1,207
9.1
1,417
Ease of Setup
8.9
681
8.9
1,030
Ease of Admin
8.6
443
8.9
603
Quality of Support
8.5
1,106
8.8
1,258
Has the product been a good partner in doing business?
8.2
432
8.9
604
Product Direction (% positive)
8.8
1,157
8.8
1,351
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Automation
Not enough data
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
20
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Engagement
Not enough data
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Performance
Not enough data
8.9
77
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
9.2
572
|
Verified
8.9
632
|
Verified
Feature Not Available
7.8
507
Feature Not Available
7.7
490
8.0
363
7.9
525
|
Verified
7.9
436
|
Verified
7.8
489
Generative AI
7.8
231
7.6
280
Functions
8.8
562
|
Verified
8.5
568
|
Verified
8.7
545
|
Verified
8.4
571
|
Verified
8.8
530
|
Verified
8.6
561
|
Verified
Feature Not Available
8.2
510
8.7
468
|
Verified
8.2
516
|
Verified
8.9
488
|
Verified
8.5
520
|
Verified
8.8
512
|
Verified
8.4
534
|
Verified
8.8
468
|
Verified
8.4
525
|
Verified
Agentic AI - Contact Center
8.1
90
7.9
144
8.6
93
8.3
144
8.3
90
8.2
143
8.2
89
8.1
142
Administrative
8.8
555
|
Verified
8.5
582
|
Verified
8.9
560
|
Verified
8.8
588
|
Verified
8.8
580
|
Verified
8.7
617
|
Verified
9.1
506
|
Verified
8.8
573
|
Verified
Feature Not Available
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Platform
8.3
188
7.8
211
8.7
211
8.3
227
8.8
208
8.1
225
9.0
215
8.5
234
9.0
220
8.2
236
8.8
205
8.1
221
8.9
204
8.2
225
Generative AI
7.5
114
7.4
106
Workforce Management
9.0
208
8.8
230
8.9
205
8.7
230
Call Center Infrastructure (CCI)
8.7
20
8.7
21
8.9
19
8.9
21
8.1
18
9.1
20
8.2
19
8.7
20
Administrative
9.1
221
9.0
237
8.9
219
8.7
239
Generative AI
Not enough data
7.9
37
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
8.9
18
8.3
23
8.9
18
8.7
23
8.5
17
8.3
23
8.5
17
8.4
24
8.1
16
7.7
22
7.9
16
7.4
22
Basic Communication
8.9
348
|
Verified
8.9
227
|
Verified
Feature Not Available
6.5
136
Feature Not Available
7.1
156
|
Verified
Feature Not Available
6.3
129
8.2
226
|
Verified
7.3
146
|
Verified
8.7
255
8.0
160
|
Verified
Agentic AI - VoIP Providers
8.8
7
6.8
15
8.6
7
7.7
14
8.8
7
7.0
14
8.6
7
7.5
14
Access
8.3
255
8.0
155
8.3
264
|
Verified
8.0
169
|
Verified
8.7
281
|
Verified
8.3
178
|
Verified
Advanced Features
8.1
267
7.6
160
|
Verified
Feature Not Available
7.6
151
|
Verified
8.8
302
|
Verified
8.9
207
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
7.4
90
7.8
46
7.4
90
Calling
9.3
447
9.0
467
8.7
402
8.1
399
9.2
442
8.5
426
9.2
450
8.8
442
8.4
47
8.3
102
Contacts
8.9
436
8.1
418
8.7
415
8.0
392
Feature Not Available
8.2
403
Insights
8.6
432
8.4
417
8.7
419
8.4
407
Feature Not Available
8.3
384
7.7
364
7.2
346
Feature Not Available
7.5
351
7.6
47
8.0
95
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CloudTalk are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and Auto Dialer
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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