Link copied to clipboard

# Aircall vs Talkdesk Comparison - What are their main differences?

Share
[
Export
](/compare/aircall/talkdesk/export.csv)

AircallTalkdesk[+ Add Product](#)

Pricing

**Aircall**
Free Trial

**$40.00** Flat Rate Per Month · Essentials

**$70.00** Flat Rate Per Month · Professional

**Custom Quote Available** · Custom

**Talkdesk**

**$85.00** Per User Per Month · Digital Essentials

**$105.00** Per User Per Month · Voice Essentials

**$165.00** Per User Per Month · Elite

**$225.00** Per User Per Month · Industry Experience Clouds

Show more

**Pricing Insights**
from reviews

Perceived Cost

**Aircall**
$$$$$

**Talkdesk**
$$$$$

Average Discount

**Aircall**
11%

**Talkdesk**
13%2% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Aircall** 6 months
Based on 100 responses

**Talkdesk** 6 months
Based on 100 responses

Return on Investment

**Aircall** 6 months
Based on 100 responses

**Talkdesk** 6 months
Based on 100 responses

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

G2 offers free advice on this comparison.

Chat with an expert

How would you like to receive Software Advice?

 ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg)

FormAnswer questions at your own pace, no call required.

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)

AI AgentChat live and get a recommendation in minutes.

 ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg)

Phone CallTalk it through live with a software advisor.

**Pros & Cons**
from reviews

**Aircall**

Ease of Use (263)

Easy Integration (112)

Connection Issues (71)

Call Issues (58)

**Talkdesk**

Ease of Use (188)

Efficiency (113)

Call Issues (66)

Technical Issues (42)

Integrations

**Aircall**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24c187dd033bda86ce9d7fa59009f41a/4seller.png "Product Avatar Image")

4Seller

](https://www.g2.com/products/4seller/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image")

Apollo.io

](https://www.g2.com/products/apollo-io/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_63cddfda8f27419337993e4a948f2500/bee-2025-04-28.jpg "Product Avatar Image")

Bee

](https://www.g2.com/products/bee-2025-04-28/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image")

Crisp

](https://www.g2.com/products/crisp/reviews)[
View all
](https://www.g2.com/products/aircall/integrations)

**Talkdesk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image")

iOS

](https://www.g2.com/products/apple-ios/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-logic-apps.jpg "Product Avatar Image")

Azure Logic Apps

](https://www.g2.com/products/azure-logic-apps/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bc4073574772844b7557822c89c51289/contactually-by-compass.PNG "Product Avatar Image")

Contactually by Compass

](https://www.g2.com/products/contactually-by-compass/reviews)[
View all
](https://www.g2.com/products/talkdesk/integrations)

Screenshots

**Aircall**
 ![Aircall screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92832/Aircall-New-Desktop-Phone.png)

**Talkdesk**
 ![Talkdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1966947/Retail-experience.png)

**Ratings**
from reviews

Meets Requirements

**Aircall**

**8.8** /10

Based on 1,328 responses

**Talkdesk**

**8.9** /10

Based on 2,112 responses

Ease of Use

**Aircall**

**9.2** /10

Based on 1,346 responses

**Talkdesk**

**9.1** /10

Based on 2,122 responses

Ease of Setup

**Aircall**

**9.0** /10

Based on 820 responses

**Talkdesk**

**8.8** /10

Based on 1,137 responses

Ease of Admin

**Aircall**

**8.7** /10

Based on 476 responses

**Talkdesk**

**8.9** /10

Based on 966 responses

Quality of Support

**Aircall**

**8.6** /10

Based on 1,231 responses

**Talkdesk**

**8.8** /10

Based on 1,881 responses

Has the product been a good partner in doing business?

**Aircall**

**8.3** /10

Based on 464 responses

**Talkdesk**

**8.9** /10

Based on 948 responses

Product Direction (% positive)

**Aircall**

**8.9** /10

Based on 1,271 responses

**Talkdesk**

**8.7** /10

Based on 2,005 responses

**Features**
ratings from reviews

Conversation Intelligence

**9.9** /10

Based on 13 responses

**9.6** /10

Based on 32 responses

Contact Center

**8.6** /10

Based on 831 responses

**8.7** /10

Based on 1,279 responses

Call Center Infrastructure (CCI)

**8.6** /10

Based on 249 responses

**8.7** /10

Based on 247 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

AI Customer Support Agents

Not enough data

**7.9** /10

Based on 66 responses

Auto Dialer

Not enough data

**8.7** /10

Based on 405 responses

Contact Center Knowledge Base

Not enough data

**9.1** /10

Based on 217 responses

Contact Center Quality Assurance

Not enough data

**9.0** /10

Based on 445 responses

ServiceNow Store Apps

Not enough data

**9.6** /10

Based on 73 responses

Contact Center Workforce

Not enough data

**9.0** /10

Based on 295 responses

Customer Service Automation

Not enough data

**8.1** /10

Based on 75 responses

Speech Analytics

Not enough data

**8.6** /10

Based on 17 responses

VoIP Providers

**8.5** /10

Based on 396 responses

Not enough data

Outbound Call Tracking

**8.5** /10

Based on 523 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
55.0%

Mid-Market(51-1000 emp.)
41.1%

Enterprise(\> 1000 emp.)
3.9%

Small-Business(50 or fewer emp.)
55.0%

Mid-Market(51-1000 emp.)
41.1%

Enterprise(\> 1000 emp.)
3.9%

Small-Business(50 or fewer emp.)
19.9%

Mid-Market(51-1000 emp.)
60.2%

Enterprise(\> 1000 emp.)
19.9%

Small-Business(50 or fewer emp.)
19.9%

Mid-Market(51-1000 emp.)
60.2%

Enterprise(\> 1000 emp.)
19.9%

**Reviewers' Industry**

[![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")](https://www.g2.com/products/aircall/reviews)
Aircall

Computer Software
9.9%

Information Technology and Services
8.0%

Consumer Services
6.2%

Financial Services
5.8%

Telecommunications
3.2%

Other
66.8%

[![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](https://www.g2.com/products/talkdesk/reviews)
Talkdesk

Consumer Services
10.9%

Computer Software
8.1%

Information Technology and Services
6.4%

Telecommunications
5.6%

Education Management
5.2%

Other
63.8%

Alternatives

**Aircall Alternatives**

 ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall")

[
JustCall
](/products/saas-labs-justcall/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS")

[
Kixie PowerCall & SMS
](/products/kixie-powercall-sms/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

**Talkdesk Alternatives**

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall")

[
JustCall
](/products/saas-labs-justcall/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

## Aircall vs Talkdesk FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Aircall vs Talkdesk?

Aircall and Talkdesk are both highly rated Contact Center platforms, but Talkdesk stands out for its broader feature set and slightly higher support and admin scores, while Aircall is noted for its ease of use and setup.

| [Aircall](https://www.g2.com/products/aircall/reviews) | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) |
| --- | --- |
| 4.4/5 (1643 reviews) | 4.4/5 (2586 reviews) |
| Small-Business | Small-Business |
| 8.9 | 8.8 |
| 8.6 | 8.8 |
| Easy to use and quick setup | Comprehensive feature set including live chat, social, and speech analytics |

### How do the pricing models of Aircall and Talkdesk compare?

Talkdesk is rated higher for value, with a stronger Price/Cost satisfaction score than Aircall.

- **Aircall:** In recent reviews, several reviewers mention Aircall as relatively expensive for small teams, with minimum user requirements impacting perceived value.
- **Talkdesk:** Reviewers highlight competitive AI pricing and satisfaction with the value provided, especially for larger or growing teams.
- **Switching-reason:** Recent Aircall reviewers cite pricing and minimum seat requirements as reasons for considering alternatives.

### What are the best alternatives to Aircall and Talkdesk?

The top three alternatives to Aircall and Talkdesk are Five9 Intelligent Cloud Contact Center, JustCall, and Genesys Cloud CX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1643) | Small-Business | Reviewers note relatively high cost for small teams | Easy to use and quick setup |
| [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586) | Small-Business | Reviewers highlight competitive AI pricing | Comprehensive feature set including live chat, social, and speech analytics |
| [Five9 Intelligent Cloud Contact Center](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625) | Mid-Market | — | — |
| [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2394) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558) | Mid-Market | — | — |

### Which Contact Center features should I prioritize when comparing Aircall and Talkdesk?

Buyers comparing Aircall and Talkdesk should prioritize live chat, social channel support, speech analytics, integrations, and ease of use.

- **Live chat:** Talkdesk offers live chat, while Aircall does not.
- **Social channel support:** Talkdesk supports social channels, Aircall does not.
- **Speech analytics:** Talkdesk provides speech analytics, Aircall does not.
- **Integrations:** Aircall is frequently cited for integrations with Slack (18 all-time mentions) and Shopify (8 all-time mentions); Talkdesk reviewers highlight CRM and Zendesk integrations.
- **Ease of use:** Aircall scores 9.2, Talkdesk 9.1.

### What are the pros and cons of Aircall vs Talkdesk?

Aircall's headline strength is ease of use and setup, while Talkdesk's is its comprehensive feature set and higher support satisfaction.

- **Aircall strengths:** Reviewers consistently praise Aircall for its intuitive interface, quick setup, and ease of use, especially for small teams.
- **Aircall trade-offs:** Recent reviews note higher costs for small businesses and minimum user requirements, as well as occasional delays in support response and call recording availability.
- **Talkdesk strengths:** Talkdesk is highlighted for its broad feature set, including live chat, social, and speech analytics, as well as high satisfaction with customer support and admin capabilities.
- **Talkdesk trade-offs:** Reviewers mention a learning curve for advanced features, occasional bugs, and some complexity in reporting and dashboard customization.

### Is Aircall or Talkdesk better for small businesses?

Aircall and Talkdesk both serve small businesses, but Aircall is more frequently praised for its ease of use and setup by small-business reviewers.

- **Aircall:** Largest segment is Small-Business; reviewers highlight intuitive setup and user-friendly interface as key benefits for small teams.
- **Talkdesk:** Largest segment is Small-Business; reviewers note ease of use and strong support, but also mention a steeper learning curve for advanced features.

### Which Contact Center platform has better integrations?

Aircall is favored for integrations, with more frequent reviewer mentions of third-party tool connections.

- **Aircall:** 18 all-time G2 reviews mention its Slack integration, and 8 mention Shopify integration.
- **Talkdesk:** Reviewers highlight CRM and Zendesk integrations in recent reviews.

### How do Aircall and Talkdesk compare on customer support?

Talkdesk has a slight edge in Quality of Support, scoring 8.8 versus Aircall's 8.6, which is below the materiality threshold for a decisive difference.

- **Aircall:** Reviewers describe support as generally responsive, though some note delays in number changes and support tickets.
- **Talkdesk:** Reviewers consistently praise Talkdesk's support team for responsiveness and helpfulness, with specific mentions of dedicated account managers and quick resolution of issues.

### Which is easier to implement, Aircall or Talkdesk?

Aircall and Talkdesk are rated nearly identically on Ease of Setup, with Aircall at 8.9 and Talkdesk at 8.8, indicating parity.

- **Aircall:** Reviewers frequently cite quick, intuitive setup and minimal onboarding required.
- **Talkdesk:** Reviewers note easy initial setup, though some mention a short learning curve for advanced features and occasional delays during login.

### Which product has better Notes?

Talkdesk is favored for Notes, with reviewers highlighting its AI-generated call summaries and ease of note-taking.

- **Aircall:** Reviewers mention call recaps and note-taking features, with positive sentiment around AI-generated summaries and integration with CRMs.
- **Talkdesk:** Reviewers consistently praise the AI notes feature, with recent reviews highlighting its ability to summarize calls efficiently and support after-call work.