Top 10 Aircall Alternatives &amp; Competitors

Genesys Cloud CX

By Genesys

4.4/5

(1,495)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to Aircall, Genesys Cloud CX is:

Slower to reach roi

Easier to do business with

More expensive

Categories in common with Aircall:

Kixie PowerCall & SMS

By Kixie

4.8/5

(862)

Product Description

Reviewers say compared to Aircall, Kixie PowerCall & SMS is:

Better at support

Easier to do business with

Better at meeting requirements

Categories in common with Aircall:

Conversation Intelligence

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Talkdesk

By Talkdesk

4.4/5

(2,498)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Aircall, Talkdesk is:

Slower to reach roi

Easier to do business with

Better at support

Categories in common with Aircall:

By CloudTalk

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to Aircall, CloudTalk is:

Easier to do business with

More expensive

Better at support

Categories in common with Aircall:

By CallRail

Product Description

Reviewers say compared to Aircall, CallRail is:

Easier to do business with

Easier to admin

Better at support

Categories in common with Aircall:

Conversation Intelligence

AI Voice Assistants

By Dialpad

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Reviewers say compared to Aircall, Dialpad Connect is:

Slower to reach roi

Easier to do business with

Easier to admin

Categories in common with Aircall:

By Nextiva

Product Description

Reviewers say compared to Aircall, Nextiva is:

Slower to reach roi

More expensive

Easier to do business with

Categories in common with Aircall:

By Aloware

Product Description

Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.

Reviewers say compared to Aircall, Aloware is:

Easier to do business with

Easier to admin

Categories in common with Aircall: