Customer Experience Software

I do wish I could...potentially have it attend in place of me. Or stay on for a meeting that I myself can't stay on for the full meeting of. For example. I was originally only planning to pop by for about 90 minutes of a 4 hour meeting. But when someone saw my fathom notetaker they said "great, yours can just stay on the whole time!" And I realized I couldn't dip at the 90 minute mark because so would my notetaker. Would be amazing if it could attend in place of me if I can only be there part of the time. Review collected by and hosted on G2.com.

It solves the problems of me having to keep track of to-do lists out of meetings I'm in. It benefits me because I feel like I can relax and be present instead of hunting down sticky notes and GTD software like Asana and Bloom Growth to track my tasks. I get to be present, contribute, and just continue "doing" instead of worrying about a specific note. Review collected by and hosted on G2.com.

The‍‌‍‍‌‍‌‍‍‌ only thing I was not really happy with is that there were times when the platform would take some time to sync messages or refresh the feed, and this happened usually during the period of high traffic. Besides that, the price may seem a little too high for small businesses, but for such teams as large ones, the cost is definitely worth it considering the ‍‌‍‍‌‍‌‍‍‌features. Review collected by and hosted on G2.com.

Sprout​‍​‌‍​‍‌​‍​‌‍​‍‌ Social was a great tool for handling customer conversations on various social media networks in a seamless way. The company was able to respond to customers in less time, team members were more effectively coordinated, and they received valuable insights into the engagement trends. So, essentially, it was instrumental in enabling our team to provide quick and good customer service while at the same time keeping a strong brand presence ​‍​‌‍​‍‌​‍​‌‍​‍‌online. Review collected by and hosted on G2.com.

One of my main pain points with Birdeye is connecting our Instagram account. Our Facebook and Instagram accounts aren’t linked (which is a separate issue outside of Birdeye’s control), so I haven’t been able to integrate Instagram because Birdeye requires an Instagram login through Facebook. I wish there were an option to sign in to Instagram separately, without going through Facebook, so I could manage all of our social media accounts within one piece of software. I realize this is a fairly unique situation, so while it’s a real frustration for me, it’s probably not a problem for most other users. Review collected by and hosted on G2.com.

One of the main problems Birdeye solves for me is review management. It’s especially convenient to have auto-reply rules in place, so reviews still receive timely responses, whether it’s after work hours, on weekends, or during personal time off. Birdeye also notifies me whenever we receive a new review, so if a negative review comes in and needs immediate attention while I’m out of the office, I can see it right away and contact the appropriate personnel to reach out to the member and work toward resolving the situation. This helps us maintain our online reputation. On top of that, I sometimes hit a creative block with social media, and I’m not sure what to post or how to word it, so I’ll refer to the AI post suggestions to spark new ideas. Review collected by and hosted on G2.com.

Substrata does, however, have a high learning curve and occasionally exhibts difficulty with extremely subtle emotional cues. In spite of this, giving specific , well-thought-out counsle has greatly increased my ability to complete sales. My approach has changed as a result of Substrata's insights about attitudes, prejudices, and power dynamics; now, I communicate with others with greater confidence and effictiveness. Review collected by and hosted on G2.com.

All things considered, Subsrata is a crucial tool for every experienced dealmaker hoping to succed in challenging sales situations. Review collected by and hosted on G2.com.

Insider One has advanced journey orchestration that makes the app have a complex learning encounter

The app has diverse channels that overwhelms users, more so in handling matters campaigns Review collected by and hosted on G2.com.

Insider One facilitates the process of customer data storage and unification and this helps users to have a simple control system

The tool connects with multiple campaigns apps, which involves chats, emails, print media and others

We use Insider One to personalize the messaging process, something that brings easy connections with customers

The building of customer journey and consistency in updating it is something the software has always managed Review collected by and hosted on G2.com.

The thing I dislike about Salesforce Sales Cloud is that it can feel a bit overwhelming and clunky at times. There are so many features and sections that even simple tasks can take more clicks than they should. Review collected by and hosted on G2.com.

Salesforce Sales Cloud helps solve the problem of scattered customer information. Instead of tracking things in different tools or relying on memory, everything is organized in one place like accounts, activities, notes, opportunities, all of it. It also gives me better visibility into my pipeline, so I can prioritize my work and stay on top of follow-ups. This has made my workflow more structured and helps me catch things I might’ve missed otherwise. Overall, it just helps me stay more organized and keeps the sales process running smoothly. Review collected by and hosted on G2.com.

The only minor drawback is the pricing structure; many of the most powerful and useful features are locked behind the second-tier subscription, which can feel a bit limiting if you are just starting on the basic plan. Additionally, while the interface is generally great, the Inbox Manager could benefit from more advanced organization and filtering options when handling a massive volume of campaigns at once. However, given the results and the time saved, these are small trade-offs for the overall value the platform provides. Review collected by and hosted on G2.com.

The biggest headache Instantly solved for me was the constant 'deliverability anxiety.' Before, I was juggling three different tools just to keep our domains safe and our emails out of spam. Now, everything from the automated warmup to the actual sending is under one roof. Review collected by and hosted on G2.com.

What I dislike most about Salesforce Service Cloud is the complexity and learning curve. It can feel overwhelming at first, especially for smaller teams, and many customizations require admin or technical support. Additionally, costs can add up quickly as you scale users, features, and integrations. Review collected by and hosted on G2.com.

Salesforce Service Cloud solves the challenge of managing high volumes of customer support across multiple channels in a structured and scalable way. It centralizes cases, emails, chat, and customer data in one system, while automation and workflows help prioritize, route, and resolve issues efficiently.

This benefits me by improving response times, giving full visibility into customer history, and enabling consistent support experiences. It also helps track performance through reporting and dashboards, making it easier to identify bottlenecks and continuously improve support operations. Review collected by and hosted on G2.com.

There are aspects that do not align with Japanese business practices. Review collected by and hosted on G2.com.

I use HubSpot Sales Hub for deal processes, stages, and pipeline management. It helps visualize the pipeline and is also utilized for managing sales prospects. Review collected by and hosted on G2.com.

The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it. Review collected by and hosted on G2.com.

Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and analyzes real calls so teams can understand what prospects are actually saying, what objections come up, and where deals are getting stuck. Review collected by and hosted on G2.com.

One thing I don’t like about Apollo.io is that it can sometimes feel overwhelming, especially for new users. There are a lot of features and filters, which are powerful, but it takes time to fully understand them and use them effectively. Data accuracy can also be inconsistent at times, so contacts may occasionally need to be verified. On top of that, some advanced features and higher usage limits are locked behind paid plans, which can feel restrictive when you’re trying to scale outreach. Overall, it’s a strong tool, but it comes with a learning curve and a few practical limitations. Review collected by and hosted on G2.com.

Apollo.io addresses the problem of inefficient, time-consuming prospecting by centralizing lead discovery, contact data, and outreach tools in one place. Rather than jumping between multiple platforms to find prospects, verify contact details, and manage outreach, Apollo pulls these steps into a single, streamlined workflow.

For me, this translates into major time and effort savings. I can quickly pinpoint the right companies and decision-makers using advanced filters, access accurate contact information, and start personalized outreach without leaving the platform. The CRM integrations also help keep my data clean and up to date, which reduces manual work and unnecessary follow-ups. Overall, Apollo helps me work smarter and move faster, so I can spend more time on meaningful conversations and relationship-building instead of administrative tasks or lead research. Review collected by and hosted on G2.com.

Some advanced settings take time to find, and the admin/configuration area can feel a bit dense at first. Also, certain customization or reporting needs may require a bit of trial and error to get exactly right. It’s not a dealbreaker, but the learning curve is noticeable when you want to fine-tune things. Review collected by and hosted on G2.com.

Zoho Desk centralizes customer inquiries across channels into a single ticketing system and helps ensure nothing slips through the cracks. Automation and SLAs improve response consistency, while dashboards make it easier to track performance and bottlenecks. As a result, our team can respond faster, collaborate more smoothly, and maintain better visibility into customer support quality. Review collected by and hosted on G2.com.

The initial setup requires some time, especially for teams that are new to CRM tools Review collected by and hosted on G2.com.

Before using CRMOne, we relied heavily on spreadsheets and disconnected tools, which led to duplicate data, missed follow-ups, and limited visibility into our sales pipeline. Review collected by and hosted on G2.com.

If I’m being honest, the main downside for me is that Close can sometimes feel a bit rigid. It does what it’s designed to do really well, but when you want deeper customization or very detailed reports, you may hit some limits. There’s also a bit of a learning curve at the beginning, especially if you’re coming from a simpler tool. That said, none of these are deal-breakers. Review collected by and hosted on G2.com.

Close solves the problem of having sales work scattered across too many tools. Instead of jumping between a CRM, a dialer, email, and spreadsheets, everything is in one place. That alone saves a lot of time and mental energy. For me, it’s made follow-ups more consistent, calls easier to manage, and my pipeline much clearer. I spend less time organizing my work and more time actually talking to leads and moving deals forward, which has been a big win. Review collected by and hosted on G2.com.

I use it with JustCall as well as Shopify. What would be nice though is if I could directly call from Pipedrive and it goes directly into JustCall so I'm not having to copy and paste the number into JustCall. Review collected by and hosted on G2.com.

I use Pipedrive to organize my clients and calls. It lets me see all my information on one page, making it easy to track who I've contacted and follow up efficiently. It organizes my clients in different columns, which is very helpful. Review collected by and hosted on G2.com.

Not at this point . Very happy with the platform Review collected by and hosted on G2.com.

Resonate CX helps us identify areas of improvement and collect family feedback. It's easy to navigate, provides clear visibility, and shows progress, making quality improvement easier. Review collected by and hosted on G2.com.

Glassbox can feel overwhelming at first because of the depth of data it provides. Additionally, the platform can be resource-intensive, leading to occasional performance slowdowns on large datasets. Review collected by and hosted on G2.com.

Glassbox addresses the challenge of truly understanding user behavior throughout digital journeys by offering comprehensive clarity. By capturing every interaction, it uncovers hidden friction points, technical problems, and drop-offs that traditional analytics might overlook. This enables quicker troubleshooting, lessens customer frustration, and enhances conversion rates. In the end, Glassbox delivers actionable insights that support the optimization of both user experience and overall business performance. Review collected by and hosted on G2.com.

Sometimes the scheduling controls feel a little too rigid. When I want very specific timing for certain follow-ups, I wish there were more flexibility or advanced options. It’s not a dealbreaker, but finer control would make the whole process smoother Review collected by and hosted on G2.com.

B2B Rocket helps eliminate the messy, inconsistent outreach that used to slow us down. It brings structure to how we nurture leads, making sure nobody gets overlooked. As a result, our communication feels more personalized, our workflow is more organized, and prospects receive a far more cohesive experience from start to finish. Review collected by and hosted on G2.com.

Knowing which features we can access with our chosen plan. They are shown on the dashboard but when you click on them is says only available with an updated plan. Review collected by and hosted on G2.com.

It provides an easy way for us to collect feedback on proposed route changes. Nobody wants to come to an in-person meeting and it's even getting hard to have a virtual meeting to collect feedback. Putting a survey link online and sending out emails and posting to social media is a low-cost but effective way to solicit feedback upon which we make important service decisions. Review collected by and hosted on G2.com.