UKG Pro Reviews & Product Details

What I find most helpful about UKG Pro is that once you become familiar with the system, it becomes much easier to navigate and use over time. One of the biggest upsides is that it is not very employee- and manager-focused, especially when it comes to self-service features like time entry, time-off requests, and approvals. While the learning curve can be steeper compared to systems like ADP or Paycom, UKG Pro is robust and flexible once you understand how the workflows function, which makes it effective for managing day-to-day HR and payroll tasks. Review collected by and hosted on G2.com.

The least helpful aspect of UKG Pro is its usability during system changes or updates. When changes occur, the platform can be difficult to navigate, and workflows are not always intuitive. Troubleshooting often requires significant time and familiarity with the system.

Additionally, self-service support can be challenging. Many issues require escalation, and it often feels like you need a dedicated UKG specialist to identify and resolve problems efficiently.

Other downsides include:

Performance lag at times, especially during high-usage periods

The interface feels outdated compared to newer HRIS platforms

Limited integration capabilities—connecting UKG Pro with other systems or software is complex and restrictive

Overall, UKG Pro functions adequately for core HR needs, but it lacks flexibility, modern design, and seamless integration, which can slow processes and reduce efficiency. Review collected by and hosted on G2.com.

Navigating the mobile application is intuitive, with its features thoughtfully arranged to help me quickly locate what I’m looking for. It makes accessing company information efficient and allows me to manage my work hours, PTO, and other labor-related tasks with ease. Review collected by and hosted on G2.com.

The application is limited to mobile devices and cannot be accessed through web browsers such as Chrome or Safari. Additionally, it tends to run slowly unless you are connected to Wi-Fi. I also find the process of applying PTO hours to days off and vacation time somewhat confusing. Because the system is mobile app-based, it can be difficult to print out useful information when needed. Review collected by and hosted on G2.com.

I love UKG Pro for its fully automated, real-time U.S. payroll and tax compliance, which is our platform's crown jewel and the non-negotiable feature for us. The U.S. payroll module is purpose-built for compliance and runs on real-time tax law updates, automatically adjusting to changes like state minimum wage hikes and new tax brackets without any manual intervention from our team. It covers every aspect of U.S. payroll, including tax calculations, 401k and benefit deductions, direct deposit, garnishment and levy processing, and year-end reporting like W-2s and 1099s. UKG Pro’s ability to provide real-time U.S. tax and regulatory updates effectively eliminates compliance risk, which is our number one priority. This feature saves us from fines and significantly reduces manual tasks for our team. Review collected by and hosted on G2.com.

Integration with Global/APAC tools is limited—creates silos between UKG Pro and our APAC tech stack. The initial setup was structured for U.S.-centric workflows but became significantly more complex and time-intensive for our APAC hubs, reflecting its U.S.-first design and underdeveloped global/APAC localization. Scaling the platform to our distributed APAC-USA team introduced manual workarounds, custom configuration, and third-party tool sync that added weeks to the deployment. Review collected by and hosted on G2.com.

It is a web based product so it can be easily access anywhere with a smart phone. The mobile app is extremely useful for our employees. It's functionality is very logical and easy to teach to new users. Cognos reporting is also incredibly helpfulm and it's versatility helps us meet our needs as they change over time. The responsiveness of the Customer Success Team has also improved their response time in the last year. Review collected by and hosted on G2.com.

The Customer Success Site can still be frustrating to use. The categories and options presented when completing a support case are not as varied as in the past, making it difficult in some cases to "correctly" submit a case for assistance, and the AI/predictive text features get in the way when composing the description portion of a case. It would be more helpful to allow a user to finish typing and then allow the AI to offer assistance with refinement of the wording. When I am already dealing with a problem, dealing with a system that is acting like an over stimulated puppy just adds unnecessary stress to the situation. Review collected by and hosted on G2.com.

I truly appreciate how UKG Pro serves all aspects of HRIS for my company, including onboarding, document management, payroll, and benefits. The built-in standard reports are particularly valuable, streamlining the creation of reports necessary for auditing, ad hoc scenarios, and comprehensive data management. I find the software to be very aesthetically pleasing and easy to use, which enhances my experience significantly. Moreover, I highly value the customizable reporting feature in UKG Pro. Though it might require some time to master building reports from scratch, the potential to create limitless reports that offer valuable insights to my organization’s leaders is unparalleled. Overall, UKG Pro stands out as an exceptional tool in my professional toolkit. Review collected by and hosted on G2.com.

One area that could be improved in UKG Pro is the navigation process when dealing with new hires. Specifically, the challenge lies in not being able to easily jump back to a desired menu item. For example, if I need to make an edit to personal information while on step 8 of the new hire processing, I prefer the convenience of clicking directly on 'Personal Information' from the left menu panel, rather than having to click the back button multiple times to reach the desired section. Review collected by and hosted on G2.com.

The software is easy to use, with straightforward navigation and setup. Since it is designed specifically for payroll, all the necessary features are available in a clear and simple format. I also want to add that the customer support is great, always available and ready whether it is on a ticket case through the Community or a phone call through the Rapid Response number. Review collected by and hosted on G2.com.

One aspect I really dislike about Pro is that the "work from home" flag on the employee record seems to have no effect. When someone is working remotely, this setting doesn't do anything. Before switching to Pro, we used Oracle, and in that system, if the "work from home" flag was set to "Yes," the software would automatically use the employee's home address for tax calculations. Review collected by and hosted on G2.com.

UKG Pro is my favorite all in one HRIS software. It's easy to navigate and learn for front end users, and as a System Administrator, I found it easy to pick up and learn. On the Pro side, Business Rules and other settings are easy to access and learn. It is easy to build skills by expanding knowledge into learning Platform Configuration. My favorite thing about UKG Pro is Business Intelligence aka People Analytics. The ability to customize reports and build robust calculations to fit business needs makes the tool incredibly valuable. I also really appreciate the UKG Community. The way users and UKG's experts interact in that space make it an incredibly powerful learning tool in addition to the UKG University. Review collected by and hosted on G2.com.

There have been some challenges in the past on the tax side of UKG; however, it appears that has been resolved. WFM Timekeeping is also a complex system from the configuration standpoint and there is a bit steeper of a learning curve for that system. Review collected by and hosted on G2.com.

I've partnered with UKG for over 5 year and it's been bliss! My previous experiences with former HRIS vendors made me realized what I was missing out on and the customer service is top-notch. The frustration with previous vendors made me anxious. The rapid response team is helpful, understanding, and experts in their area of specialty. Whenever I contact UKG, I know that I will receive the best customer service possible. From Implementation to the present, things have only gotten better to experience how we can utilize their products and services. We're looking forward to our upcoming renewal Review collected by and hosted on G2.com.

I wish the Performance Review System was a bit more flexible and easier to work with.

Additionally, a bit more assistance with understanding the BI module would be helpful Review collected by and hosted on G2.com.

I find Mo to be incredibly beneficial for recognizing and appreciating my colleagues' hard work across the company. I love how Mo fosters a culture of recognition by allowing for both big events and small wins, ensuring everyone feels seen and valued. One of the standout features for me is the reward system, which provides a financial bonus for acknowledged efforts, significantly boosting morale, especially in the long-hours hospitality industry. The ability to easily set up nominations for employee of the month and quarter, along with tracking staff birthdays and anniversaries, ensures we never miss an opportunity for recognition. The recent updates have improved the user interface, making it easier to navigate, which I appreciate. The layout now allows me to track my activity and that of my team, encouraging participation. Mo's simplicity of use is a significant advantage and a key reason I would purchase it again. Review collected by and hosted on G2.com.

I encountered challenges and frustration earlier this year due to a big update to Mo that caused many functions to not work properly. Additionally, I dislike the inability to edit entries on Mo. Sometimes if I type something wrong or tag the wrong person, I have to start all over again, which is inconvenient. There is also a risk that some people might delete the entry and not repost it if they make an error. Review collected by and hosted on G2.com.

The best thing about UKG Pro is its ease of use. I can simply send my CSRs a link to the platform without any instructions, and they are able to find their pay stubs, W-2 or W-4 forms, change their direct deposit information, and even use the Model My Pay tool. This tool helps them estimate how much their paycheck will be if they receive bonuses, work overtime, or adjust their tax bracket or number of dependents. Overall, it makes managing payroll and personal information straightforward for everyone. Review collected by and hosted on G2.com.

One drawback is that logging into the site requires the use of the authenticator app. While this does enhance security, my team consistently encounters difficulties with this aspect of the app's login process. Review collected by and hosted on G2.com.