I like the look of UltiPro and how it presents a customized solution using company colors and logos. I like that our employees can initiate time off requests, address updates, tax withholdings, benefit enrollments as well as manage their time punches.
I dislike that that the platform is a "self managed" payroll. We did not realize that would mean managing a work flow beyond entering payroll data. We now have to verify that a data file leaves UltiPro, goes to the bank and then the bank disburses the ACH deposits.
I dislike that the "Payment Services" (aka Taxes) is an outsourced function, Our account is set up to pay taxes monthly, but taxes are being disbursed quarterly and are late.
I dislike that I was sold a "Recruiting and Onboarding" module, but it has not been available for utilization. To UltiPro's credit, they have "credited" back the invoicing for this miss. Nonetheless, it has not offset the continuation of the separate platform that I have had to extend (twice) at four times the cost plus the additional labor that has had to remain in effect to continue the manual entries that were to be removed with the functionality sold.
I dislike that the Training module is an outside company that has been plugged into UltiPro (aka Schoox). The "direct feed" from the core UltiPro into the Training module is one way versus two way. Names go in but they don't go out (i.e. New Hires and Terminations)
I dislike the Performance module as it is also a plug in module that is clunky, counter intuitive and has been very challenging to utilize.
I dislike the timeline to obtain benefit carrier EDI feeds. The most recent comment from an UltiPro resource assigned to the project was "oops, my bad."
UltiPro offers many great and customizable solutions. Their payroll support is second to none. Unfortunately, the 90 day integration period - which prolonged into a 120-day integration period, has created more challenges than it has solved for us.
If you have a team of subject matter experts that can devote their time to an extensive integration process and data cleanup, then UltiPro can be a great tool for you. The reporting capabilities of this platform are extensive and helpful. The end user experience for the Core module (payroll, time keeping, PTO, address updates, tax updates, etc.) are positive. It's been the administrative end that has increased from following up with UltiPro through their ticketing system to make sure that the tasks are getting done that has increased the work for my small team. Again, if you have the bandwidth, it is a great system. It has been more administratively than we anticipated.
We were able to solve employee self-service and transparency with UltiPro. The reporting capabilities are fantastic. The benefits realized from UltiPro has been the consolidation of time, PTO and payroll into one platform.