# UKG Pro Reviews
**Vendor:** UKG  
**Category:** [Core HR Software](https://www.g2.com/categories/core-hr)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2,179
## About UKG Pro
Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.



## UKG Pro Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of UKG Pro, finding it user-friendly and efficient once familiar with the system. (171 reviews)
- Users find UKG Pro's **user-friendly navigation** and reliable support incredibly helpful for efficient HR and payroll management. (90 reviews)
- Users appreciate the **responsive customer support** of UKG Pro, providing assistance whenever needed for seamless operations. (65 reviews)
- Users appreciate the **seamless onboarding and distinctive features** of UKG Pro, finding it easy to use and comprehensive. (65 reviews)
- Users appreciate the **user-friendly interface** of UKG Pro, which simplifies navigation and enhances accessibility. (64 reviews)
- Users appreciate the **easy access** to support and information in UKG Pro, enhancing their overall experience. (63 reviews)
- Users value UKG Pro for its **intuitive navigation** , enhancing efficiency and enabling effective issue resolution effortlessly. (62 reviews)
- Simple (61 reviews)
- Users value the **comprehensive features** of UKG Pro, enhancing HR efficiency and user experience significantly. (54 reviews)
- Payroll Management (53 reviews)

**What users dislike:**

- Users find UKG Pro **not user-friendly** , noting navigation difficulties and an outdated interface that needs improvement. (50 reviews)
- Users find the **learning curve steep** , making initial navigation and setup challenging for non-technical users. (45 reviews)
- Users express frustration with **poor customer support** , citing inconsistent service and challenges in obtaining timely assistance. (39 reviews)
- Users find UKG Pro's **limited features** inconvenient, especially regarding profile picture changes and workflow setup. (36 reviews)
- Users find UKG Pro's interface to be **not intuitive** , leading to navigation challenges during updates and system changes. (36 reviews)
- Limited Customization (33 reviews)
- Users find **missing features** in UKG Pro, such as complex reporting and outdated payment processes, affecting usability. (31 reviews)
- Navigation Difficulty (28 reviews)
- Integration Issues (27 reviews)
- Slow Performance (22 reviews)


## UKG Pro Discussions
  - [What is UltiPro system?](https://www.g2.com/discussions/what-is-ultipro-system) - 58 comments, 3 upvotes
  - [Can an employee have multiple direct deposits?](https://www.g2.com/discussions/direct-deposits) - 3 comments, 2 upvotes
  - [Is the benefit data entry just data entry or will we have to start interfacing with the
providers?](https://www.g2.com/discussions/data-entry) - 2 comments, 2 upvotes
  - [Does an employee deduction automatically come out of a check?](https://www.g2.com/discussions/employee-deduction) - 3 comments, 2 upvotes
  - [I'm having difficulty navigating UKG Pro's scheduling system. Could someone provide some tips or guidance?](https://www.g2.com/discussions/i-m-having-difficulty-navigating-ukg-pro-s-scheduling-system-could-someone-provide-some-tips-or-guidance) - 2 comments, 1 upvote

- [View UKG Pro pricing details and edition comparison](https://www.g2.com/products/ukg-pro/reviews?page=88&section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A48%3A06+-0500&secure%5Bsession_id%5D=eeb97517-bb9b-4aeb-ad79-6f1ee582e816&secure%5Btoken%5D=c3dbc50997535eb539af4adac84ce154b4e69f0104391faab632682266e6680e&format=llm_user)
## UKG Pro Integrations
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## UKG Pro Features
**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Salary Structures
- Compliance
- Benefits Administration

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile

**Basics**
- Reporting
- Interoperability
- Performance

**Operations**
- Personnel Management
- Talent Management
- Regulation and Compliance
- Metrics and Reporting
- Third-Party Integrations

**Platform Basics**
- Reporting
- Dashboard
- Performance

**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Status Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Platform - Compensation Planning**
- Compensation Budgeting
- Merit Cycle Planning
- Pay Transparency
- Automated Compliance
- Reward Structuring
- Compensation History

**Fatigue Management - Fatigue Risk Management**
- Education and Training Modules
- Work Schedule Analysis
- Fatigue Monitoring
- Wearable Device Support
- Customizable Risk Models
- Alerts and Notifications

**Agentic AI - Applicant Tracking Systems (ATS)**
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Agentic AI - Onboarding**
- Autonomous Task Execution
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Conversational Automation - AI Agents for HR**
- Conversational Assistants
- Multi‑Language Support & Localization

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Expense Reimbursement
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery

**Sourcing**
- Candidate Search
- Career Page Configuration
- Social Sourcing
- Job Posting
- Candidate Sourcing Metrics

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates

**Course Authoring**
- Course Builder
- Role-Based Templates
- Assessments & Quizzes
- Instructor-Led Training

**Additional Functionality**
- Portal
- Dashboard

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Platform Content**
- Automation
- File Sharing
- Content Library

**Goals**
- Goal-Setting
- Company Goals And OKRs

**Generative AI**
- AI Text Summarization

**Additional Features - Compensation Planning**
- Reporting Capabilities
- Workflow Automation
- Integrations

**Platform Capabilities - Fatigue Risk Management**
- Reporting and Analytics
- Fleet Management Integrations
- Mobile Support

**Task Automation - AI Agents for HR**
- Autonomous Task Execution

**Time Tracking**
- Ease of Completing Timesheets
- Tracking Time to Project/Task
- Billable Time Rate Management

**Taxes**
- Tax Calculation
- Tax Filing
- Automatic Tax Payment

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building

**Platform Additional Functionality**
- Self-Service Portal
- Automated Team Introductions
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Course Delivery**
- Learning Paths
- Communication & Notifications
- Assignment Scheduling

**Content**
- Automation
- File Sharing

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates

**Platform Additional Functionality**
- Integrations
- Mobility
- Corporate Discounts
- Employee Engagement
- Rewards

**Feedback**
- Continuous Feedback
- Requesting Feedback
- 1-On-1 Meetings
- Public Praise

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Predictive Analytics - AI Agents for HR**
- Attrition and Engagement Prediction

**Integration**
- API / Integration
- Time Tracking Integration
- Accounting Integration
- Core HR Integration

**Platform Data**
- Time-to-Productivity Reporting
- Onboarding Process Reporting
- Visualization

**Course Management**
- Gamification
- Varied User Types
- Certifications
- Industry Compliance 

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal

**Data**
- Dashboards And Reports
- Historical Data

**Compliance & Policy - AI Agents for HR**
- Policy Enforcement & Compliance

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

**Platform**
- Reporting and Dashboards
- User, Role, and Access Management
- Performance and Reliability
- Scalability

**LMS Marketplace**
- E-Commerce
- Course Marketplace
- Subscriptions

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Agentic AI - Performance Management**
- Multi-step Planning
- Natural Language Interaction

**Multi‑System Integration - AI Agents for HR**
- System Integration & Data Access

**Interface**
- White Labeling
- Multilingual

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Chatbot

**Proactive Intervention - AI Agents for HR**
- Proactive Nudges & Conversation Support

**Mobile Time Tracking**
- Time Tracking

**Training & eLearning**
- Assessments and Practice
- Content Delivery and Tracking
- Content Creation
- Customer Training
- Manager Portals
- Content Storage and Management
- Content Libraries

**Agent Governance - AI Agents for HR**
- Human‑in‑the‑Loop Governance

**Administration**
- Business Tool Integration
- Workflow
- Automated Reminders
- Policy Compliance Management
- User, Role, and Access Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image

**Talent Acquisition & Recruitment - AI Agents for HR**
- AI‑Powered Candidate Screening
- Interview & Scheduling Agent

**Platform**
- Reporting
- APIs / Integration
- Internationalization
- Performance and Reliability
- Mobile User Support

**Agentic AI - Corporate Learning Management Systems **
- Adaptive Learning
- Natural Language Interaction

**Workforce Management Platform Features**
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Succession Planning
- Workforce Analytics
- Self-Service Capabilities
- Mobile Shift Scheduling
- Team Communication

## Top UKG Pro Alternatives
  - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,273 reviews)
  - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,451 reviews)
  - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,236 reviews)