# Best Business Instant Messaging Software *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Business instant messaging (BIM) software is a real-time, text-based internal messaging platform for businesses. It typically enables users to create small group chats for team collaboration, as well as larger channels for dispersing company-wide information. The rapid nature of these instant messaging products provides an internal space to quickly address coworkers without using informal means such as texting from a personal phone number. This enables teams to share information faster and more efficiently, which can help enhance productivity across the enterprise. Regardless of the device used, BIM platforms provide security features via encrypted messages and channel access control. Similar to [email software](https://www.g2.com/categories/email), BIM software enables users to share files, thread messages, archive conversations, and search internally within chats. A growing number of these products now have artificial intelligence (AI) capabilities, which enable smart replies and auto-responses when activated, as well as sentiment analysis for mood detection with responses. BIM platforms often have integrations with [AI chatbots software](https://www.g2.com/categories/ai-chatbots) and virtual assistant software to amplify productivity, especially in strengthening search capabilities and real-time language translation. AI also reinforces such platforms’ security features by continually monitoring communication channels and detecting threats to the platform. Businesses of all types and sizes use BIM solutions with other products, either alongside them or via integrations. This type of communication software allows for customization based on the company’s needs. It can often be integrated with [productivity bots software](https://www.g2.com/categories/productivity-bots), [video conferencing software](https://www.g2.com/categories/best-video-conferencing-software), [screen sharing software](https://www.g2.com/categories/screen-sharing), [project management tools](https://www.g2.com/categories/project-management-tools) and more. Business instant messaging tools can also be integrated with software such as [employee intranet software](https://www.g2.com/categories/employee-intranet) or [employee engagement software](https://www.g2.com/categories/employee-engagement) as ways to strengthen the employee experience. However, there are standalone BIM solutions available that can integrate other productivity software natively. This allows for further personalization based on the needs of the enterprise. To qualify for inclusion in the Business Instant Messaging (BIM) category, a product must: - Allow users to engage in peer-to-peer conversations, group chats, or channels in an instant messaging format - Provide secure file sharing capabilities - Enable users to search within the channels and chat histories - Track conversation history - Integrate with chatbots, employee intranet, video conferencing or productivity apps ## Top Business Instant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5.0 (17,532 reviews) | Microsoft-365-native persistent team messaging | "[User-Friendly Way to Message, Meet, and Share Files with Colleagues](https://www.g2.com/survey_responses/microsoft-teams-review-12982083)" | | 2 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,395 reviews) | Channel-based messaging with cross-app workflow integration | "[Declutters Team Communication with Organized Channels and Focused Threads](https://www.g2.com/survey_responses/slack-review-12975407)" | | 3 | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5.0 (45,602 reviews) | Cross-app messaging inside Google's productivity ecosystem | "[Empowers Seamless Collaboration Across Platforms](https://www.g2.com/survey_responses/google-workspace-review-12960016)" | | 4 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,479 reviews) | Persistent team chat with AI-captured meeting context | "[Responsive Desktop App with Powerful Tools, AI Features, and Noise Cancellation](https://www.g2.com/survey_responses/zoom-workplace-review-12977340)" | | 5 | [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) | 4.6/5.0 (5,520 reviews) | Cross-app messaging inside Microsoft 365 ecosystem | "[All-in-One Office Ecosystem with Reliable Apps and Seamless Collaboration](https://www.g2.com/survey_responses/microsoft-365-review-12834956)" | | 6 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,656 reviews) | Unified messaging inside Cisco-anchored collaboration workflows | "[Reliable collaboration platform for meetings and team communication](https://www.g2.com/survey_responses/webex-suite-review-12923027)" | | 7 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless-team messaging with workforce operations consolidation | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 8 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,243 reviews) | Task-anchored team chat with cross-functional context | "[Intuitive Interface but Slow Performance with Tasks](https://www.g2.com/survey_responses/clickup-review-12993610)" | | 9 | [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) | 4.2/5.0 (494 reviews) | Unified calling, messaging, and AI-transcribed meetings | "[Instant On, Seamless Notetaking](https://www.g2.com/survey_responses/ringcentral-video-review-12585915)" | | 10 | [Missive](https://www.g2.com/products/missive/reviews) | 4.7/5.0 (840 reviews) | In-thread team chat for shared inboxes | "[Helpful for managing asset acquisition communications](https://www.g2.com/survey_responses/missive-review-12674382)" | --- ## What Are the Most Common Questions About Business Instant Messaging Software? *AI-generated · Last updated: May 26, 2026* ### Which messaging platform integrates with project management tools? Based on G2 reviews, Slack is the clearest fit when buyers want a messaging platform that connects closely with project management and developer workflows. According to verified users, Slack is frequently used with tools like Jira, GitHub, Google Drive, and CI/CD notifications, helping teams centralize updates and respond quickly inside channels. G2 reviewers mention that these integrations reduce app switching, keep conversations tied to ongoing work, and support faster coordination across engineering and cross-functional teams. Reviewers also note tradeoffs such as notification overload and pricing concerns, but recent feedback most consistently highlights Slack for integration-heavy collaboration. ### Top messaging platforms for customer support teams? Based on G2 reviews, customer support teams often value tools that keep conversations organized, speed up responses, and reduce email back-and-forth. G2 reviewers mention shared inbox visibility, searchable history, fast internal coordination, and easier handoffs as important benefits. According to verified users, products in this category are especially helpful when teams need to manage customer questions, assign ownership, and keep context in one place. Reviews also show that support teams watch for tradeoffs like notification overload, search limitations, or basic reporting. The strongest patterns in recent feedback point to platforms that combine messaging with conversation organization and simple collaboration features. **Here are some of the top-rated products on G2:** - [Slack](https://www.g2.com/products/slack/reviews) – helps support and cross-functional teams keep conversations organized in channels and searchable threads - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – supports internal coordination, meetings, file sharing, and quick stakeholder communication in one workspace - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) – brings chat, meetings, and collaboration together for faster customer and team communication ### Top-rated tools for real-time business messaging? Based on G2 reviews, buyers looking for real-time business messaging consistently mention fast communication, searchable conversations, organized channels, and fewer email threads as key outcomes. According to verified users, the strongest products in this category help teams move quickly, share files, coordinate across locations, and stay aligned without switching among too many apps. G2 reviewers mention that notification control, search quality, and performance during busy workflows can shape the day-to-day experience just as much as chat itself. Across the recent review set, the most frequently praised options are the ones that combine immediate messaging with practical collaboration features for internal teamwork and cross-functional coordination. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – centralizes chat, meetings, file sharing, and channels for daily business communication - [Slack](https://www.g2.com/products/slack/reviews) – organizes real-time discussions with channels, threads, reminders, and strong workflow integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – supports quick team communication through Chat alongside connected collaboration tools ### Best instant messaging tools for large organizations? Based on G2 reviews, large organizations often prioritize centralized communication, broad integrations, and support for distributed teams. G2 reviewers mention Microsoft Teams most often in this context because it brings chats, meetings, channels, file sharing, and Microsoft ecosystem access into one platform for enterprise coordination. According to verified users, it helps reduce scattered communication across offices, campuses, and global teams while keeping projects and stakeholders connected. Reviewers also call out challenges such as notification volume, search friction, and heavier system use, but the overall pattern shows strong fit for large environments that need one broad collaboration hub rather than a lightweight point solution. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – supports enterprise-wide messaging, meetings, file sharing, and cross-office collaboration - [Slack](https://www.g2.com/products/slack/reviews) – organizes high-volume team communication with channels, search, and integrations across departments - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – keeps global teams connected with Chat plus linked docs, files, and calendars ### Top tools for secure corporate messaging? Based on G2 reviews, secure corporate messaging buyers focus on privacy, centralized control, and keeping sensitive conversations in approved systems. According to verified users, security-related themes appear across products that emphasize encrypted communication, controlled workspaces, or enterprise administration. G2 reviewers mention that secure messaging is especially valuable when teams want to avoid fragmented tools, protect confidential information, and keep communication inside a managed environment. Review patterns also show that security alone is not enough; buyers still care about usability, file sharing, and reliable day-to-day collaboration. The best-reviewed secure options balance internal control with enough ease of use for broad employee adoption. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – keeps communication, files, and meetings in one monitored workplace for internal collaboration - [Slack](https://www.g2.com/products/slack/reviews) – provides centralized team communication with organized channels and searchable history for internal work - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – combines Chat with shared docs, email, and files in one managed collaboration suite ### Best instant messaging software for remote collaboration? Based on G2 reviews, Microsoft Teams is the most frequently supported choice for remote collaboration in this dataset. According to verified users, it helps remote and hybrid teams keep chats, meetings, scheduling, channels, and file sharing in one place, which reduces the need to jump between tools. G2 reviewers mention reliable video meetings, threaded conversations, document collaboration, and easier coordination across offices and time zones. They also note common drawbacks like heavier performance, notification overload, and occasional search frustration. Even with those tradeoffs, the review volume and consistency most strongly point to Microsoft Teams for buyers who need one platform for everyday remote teamwork. ### Which platform offers the most robust mobile app? Based on G2 reviews, Microsoft Teams shows the strongest mobile-related coverage in this category because reviewers repeatedly mention using it across devices for chats, meetings, scheduling, and daily communication. According to verified users, it is valued for keeping work accessible on desktop and mobile while supporting calls, file sharing, and calendar-based collaboration. G2 reviewers mention mobile convenience as a practical benefit for staying connected outside the desk, though some also report occasional sync delays or lag in certain situations. Overall, recent review volume and recurring cross-device feedback make Microsoft Teams the best-supported answer for buyers prioritizing mobile access. ### Best solutions for encrypted internal communications? Based on G2 reviews, encrypted internal communication buyers care most about keeping messages, files, and team discussions inside secure, controlled environments. G2 reviewers mention this need most often when discussing workplace tools that reduce fragmented communication while keeping collaboration centralized. According to verified users, the strongest solutions also need to remain practical for daily work, offering simple messaging, searchable history, and file sharing rather than security that slows everyone down. In this review set, larger collaboration suites are more heavily represented than niche encrypted chat tools, so the most evidence-backed recommendations come from products that pair internal communication with broader workplace coordination and managed access. **Here are some of the top-rated products on G2:** - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – keeps chat, files, and collaboration linked in one managed workspace for internal teams - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – supports internal messaging, meetings, and file sharing inside a centralized collaboration hub - [Slack](https://www.g2.com/products/slack/reviews) – centralizes team discussions, searchable history, and workflow notifications for internal communication ### Which business messaging platform has the best file sharing features? Based on G2 reviews, Microsoft Teams stands out most often for file sharing because reviewers repeatedly mention sending documents, screenshots, logs, PDFs, and shared resources directly inside conversations. According to verified users, its value comes from combining chat with document access and Microsoft ecosystem connections, making file collaboration easier during meetings, project work, and daily messaging. G2 reviewers mention quick sharing and centralized access as major benefits, though they also note that finding older files or organizing content can sometimes be less intuitive. Even with those limitations, the review evidence most strongly supports Microsoft Teams for business messaging tied closely to file sharing. ### Which is the best business instant messaging platform for teams? Based on G2 reviews, Slack appears as the strongest overall fit when teams want a business instant messaging platform centered on organized communication. According to verified users, it helps replace long email chains with channels, threaded conversations, reminders, and searchable history that support both quick updates and ongoing collaboration. G2 reviewers mention that it works especially well for keeping departments, projects, and updates in one place while integrating with common tools teams already use. Some users do report notification fatigue, pricing pressure, or occasional performance concerns, but recent review coverage most consistently supports Slack as the best-supported team messaging choice in this category. ## How Many Business Instant Messaging Software Products Does G2 Track? **Total Products under this Category:** 113 ### Category Stats (Jun 2026) - **Average Rating**: 4.44/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Cleariest (+0.75) - Among all products in this category, Cleariest recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Business Instant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 214,000+ Authentic Reviews - 113+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Business Instant Messaging Software Is Best for Your Use Case? - **Leader:** [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - **Highest Performer:** [Missive](https://www.g2.com/products/missive/reviews) - **Easiest to Use:** [morningmate](https://www.g2.com/products/morningmate/reviews) - **Top Trending:** [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - **Best Free Software:** [Slack](https://www.g2.com/products/slack/reviews) --- **Sponsored** ### Zeffy Zeffy is a nonprofit fundraising platform where every dollar raised stays with the mission. Unlike most fundraising tools, which charge 5% or more per transaction, Zeffy covers all credit card processing fees and platform costs — funded instead by optional tips donors leave at checkout. Development directors, fundraising coordinators, treasurers, and executive directors rely on Zeffy to run their entire fundraising operation from one place, whether they lead a small community organization or a national charity with thousands of donors. The fee problem is real: on a $100,000 campaign, transaction fees alone can redirect $5,000 or more away from programs before a single dollar reaches the cause. Zeffy eliminates this loss entirely. Nonprofits pay no platform fee, no monthly subscription, and no hidden charge — every processing cost is absorbed so the full amount raised goes to the mission. From one dashboard, organizations can create donation forms, sell event tickets, run raffles, manage online auctions, launch peer-to-peer campaigns, handle memberships with automatic renewal, and operate an online shop. In-person fundraising is handled through a tap-to-pay mobile app that accepts payments on the spot. For donor communications, Zeffy includes a built-in email and newsletter platform as well as a postmail service that sends physical letters and postcards directly to donors. Giving history, contact records, and automated tax receipts for eligible organizations are managed through a built-in CRM, with real-time reporting across all fundraising types. Zeffy connects with the tools nonprofits already use. Donation forms and campaign pages embed directly into WordPress, Wix, Squarespace websites and more! Donors can give through Apple Pay, Google Pay, PayPal, and Venmo alongside standard credit and debit cards. Teams that rely on Mailchimp, Constant Contact, or social outreach through Facebook, Instagram, and WhatsApp can continue using those channels alongside Zeffy. QuickBooks integration keeps financial records current without manual exports. More than 100,000 nonprofits — from Big Brothers Big Sisters chapters and local YMCAs to neighborhood food banks, faith communities, and grassroots advocacy groups — have raised over $2 billion through Zeffy, saving more than $100 million in fees that returned directly to programs. Organizations that switch to Zeffy typically eliminate platform fees on the first campaign — without changing how they fundraise. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2174&secure%5Bdisplayable_resource_id%5D=398&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=144315&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=144315&secure%5Bresource_id%5D=2174&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-instant-messaging&secure%5Btoken%5D=fd990810f2de9cba4bf4c6c845e8d5d436e378f3ac041c337ac4689df9f75872&secure%5Burl%5D=https%3A%2F%2Fwww.zeffy.com%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Business Instant Messaging Software Products in 2026? ### 1. [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) Microsoft Teams is a comprehensive collaboration platform developed by Microsoft, designed to streamline communication and teamwork within organizations. It integrates chat, video conferencing, file storage, and application integration into a single interface, facilitating seamless collaboration across various devices and operating systems. As part of the Microsoft 365 suite, Teams enhances productivity by providing a centralized hub for team interactions and project management. Key Features and Functionality: - Chat and Messaging: Facilitates real-time text communication with individuals or groups, supporting rich text, emojis, stickers, and GIFs. - Video Conferencing: Offers high-quality video meetings with features like screen sharing, custom backgrounds, and live captions, accommodating both small team huddles and large webinars. - File Sharing and Collaboration: Enables secure file storage and sharing through integration with OneDrive and SharePoint, allowing multiple users to co-author documents simultaneously. - Integration with Applications: Supports integration with a wide range of Microsoft and third-party applications, enhancing workflow efficiency by bringing various tools into one platform. - Security and Compliance: Provides enterprise-grade security measures, including data encryption for meetings, chats, calls, and files, ensuring compliance with industry standards. Primary Value and Solutions Provided: Microsoft Teams addresses the challenges of modern workplace collaboration by unifying communication channels, reducing the need for multiple disparate tools. It enhances team productivity by centralizing resources, facilitating real-time collaboration, and ensuring secure information sharing. By integrating with the broader Microsoft 365 ecosystem, Teams offers a cohesive environment that supports remote work, hybrid teams, and in-person collaboration, adapting to the diverse needs of today's workforce. **Average Rating:** 4.4/5.0 **Total Reviews:** 17,532 **How Do G2 Users Rate Microsoft Teams?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Web Application:** 8.8/10 (Category avg: 9.0/10) - **Integrations:** 8.7/10 (Category avg: 8.4/10) - **File Sharing:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Microsoft Teams?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Enterprise, 38% Mid-Market #### What Are Microsoft Teams's Pros and Cons? **Pros:** - Ease of Use (845 reviews) - Team Collaboration (813 reviews) - Communication (591 reviews) - File Sharing (540 reviews) - Easy Communication (519 reviews) **Cons:** - Slow Loading (403 reviews) - Performance Issues (266 reviews) - User Interface (239 reviews) - Connectivity Issues (180 reviews) - Performance Delays (163 reviews) ### 2. [Slack](https://www.g2.com/products/slack/reviews) Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens. **Average Rating:** 4.5/5.0 **Total Reviews:** 37,395 **How Do G2 Users Rate Slack?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 9.0/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Slack?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small-Business, 41% Mid-Market #### What Are Slack's Pros and Cons? **Pros:** - Ease of Use (3619 reviews) - Team Collaboration (3149 reviews) - Communication (2993 reviews) - Integrations (2215 reviews) - Features (1936 reviews) **Cons:** - Notification Issues (1137 reviews) - Missing Features (941 reviews) - Limited Features (757 reviews) - Overwhelming Experience (751 reviews) - Channel Management (688 reviews) ### 3. [Google Workspace](https://www.g2.com/products/google-workspace/reviews) Google Workspace is a comprehensive productivity and collaboration solution designed to help users streamline their work processes by integrating essential tools such as email, chat, file storage, and video conferencing into a unified platform. This suite of applications is tailored for businesses, educational institutions, and individuals looking to enhance their communication and collaboration efforts, all while leveraging the power of Google’s artificial intelligence. Targeted at a diverse audience, Google Workspace caters to teams of all sizes, from small startups to large enterprises. It is particularly beneficial for remote teams and organizations that prioritize collaboration across different locations. The platform supports various use cases, including project management, team communication, document sharing, and virtual meetings, making it an ideal choice for professionals who need to work together efficiently, regardless of their physical location. One of the key features of Google Workspace is its seamless integration of applications such as Gmail, Google Meet, Google Drive, and Google Docs. This interconnectedness allows users to switch effortlessly between tasks, whether they are sending emails, participating in video calls, or collaborating on documents in real-time. The AI capabilities embedded within the platform enhance user experience by providing smart suggestions, automating repetitive tasks, and improving search functionalities, ultimately saving time and increasing productivity. Additionally, Google Workspace prioritizes security and data protection, offering robust features such as two-factor authentication, advanced phishing protection, and customizable access controls. These measures ensure that sensitive information remains secure while allowing teams to collaborate freely. The platform also supports third-party integrations, enabling users to connect their favorite applications and tools, further enhancing their workflow. In summary, Google Workspace stands out in the productivity software category by providing a holistic approach to collaboration. Its user-friendly interface, combined with powerful AI-driven features and strong security protocols, makes it a valuable tool for anyone looking to improve their work processes and foster effective teamwork. Whether for managing projects, communicating with colleagues, or sharing files, Google Workspace is designed to meet the diverse needs of its users, making it an essential resource in today’s digital workplace. **Average Rating:** 4.6/5.0 **Total Reviews:** 45,602 **How Do G2 Users Rate Google Workspace?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 9.0/10) - **Integrations:** 8.7/10 (Category avg: 8.4/10) - **File Sharing:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Google Workspace?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Who Uses This:** Student, Teacher - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 46% Small-Business, 35% Mid-Market #### What Are Google Workspace's Pros and Cons? **Pros:** - Ease of Use (2239 reviews) - Team Collaboration (1358 reviews) - Integrations (1269 reviews) - Features (1151 reviews) - Intuitive (1069 reviews) **Cons:** - Missing Features (910 reviews) - Limited Features (843 reviews) - Lacking Features (503 reviews) - Lack of Features (351 reviews) - Limited Customization (346 reviews) ### 4. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and scheduling—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context. From spontaneous chats to scheduled meetings and calls, everything stays connected, searchable, and secure—powered by one intuitive platform built for how modern teams work. Zoom Productivity: Workflows Connected, Work Effortless Transform how work gets done with AI-first collaboration that keeps people, content, and actions in one place. From brainstorming on whiteboards to co-creating in docs, sharing clips, and automating follow-ups, Zoom connects every step of your workflow. With Zoom Hub and integrated video management, knowledge stays organized, accessible, and actionable—so teams can move from idea to outcome without friction. Zoom Spaces: Smarter, Connected Workplaces for Every Team Bring your physical and hybrid environments to life with intelligent, connected spaces. Zoom Spaces unifies meeting rooms, desk reservations, digital signage, and visitor management into one seamless experience—making it simple to collaborate, navigate, and manage the workplace. Whether employees are remote, hybrid, or on-site, Zoom creates a consistent, secure, and flexible environment that keeps teams connected wherever work happens. Zoom Employee Engagement: Connect, Inspire, and Empower Every Employee Foster belonging and alignment with Workvivo by Zoom—a modern employee experience platform that unites communication, culture, and community in one place. From company-wide updates to recognition, feedback, and social engagement, Workvivo gives every employee a voice and a sense of connection. Built right into Zoom Workplace, it helps organizations strengthen culture, boost engagement, and keep teams informed and inspired—no matter where they work. **Average Rating:** 4.5/5.0 **Total Reviews:** 53,479 **How Do G2 Users Rate Zoom Workplace?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Web Application:** 8.9/10 (Category avg: 9.0/10) - **Integrations:** 8.5/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoom Workplace?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Zoom Workplace's Pros and Cons? **Pros:** - Ease of Use (4634 reviews) - Video Quality (2115 reviews) - Reliability (2006 reviews) - Features (1641 reviews) - Meetings (1519 reviews) **Cons:** - Limited Features (1266 reviews) - Zoom Issues (1210 reviews) - Meeting Issues (1180 reviews) - Connection Issues (877 reviews) - Video Issues (804 reviews) ### 5. [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security. Access your data from anywhere, collaborate with team members in real time, meet with people virtually, and use thousands of predesigned templates to better communicate with customers and manage your business - all with built-in security technology that safeguards your data and devices from anywhere. Get the latest Office apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,520 **How Do G2 Users Rate Microsoft 365?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 8.9/10 (Category avg: 8.4/10) - **File Sharing:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Microsoft 365?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 37% Mid-Market, 35% Small-Business #### What Are Microsoft 365's Pros and Cons? **Pros:** - Ease of Use (297 reviews) - Team Collaboration (228 reviews) - Features (220 reviews) - Integrations (198 reviews) - Seamless Integration (178 reviews) **Cons:** - Expensive (117 reviews) - Missing Features (102 reviews) - Learning Curve (95 reviews) - Limited Features (76 reviews) - Lacking Features (73 reviews) ### 6. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging. **Average Rating:** 4.2/5.0 **Total Reviews:** 17,656 **How Do G2 Users Rate Webex Suite?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Web Application:** 8.8/10 (Category avg: 9.0/10) - **Integrations:** 8.7/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Webex Suite?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Enterprise, 31% Mid-Market #### What Are Webex Suite's Pros and Cons? **Pros:** - Ease of Use (271 reviews) - Video Conferencing (187 reviews) - Reliability (182 reviews) - Features (170 reviews) - Video Quality (158 reviews) **Cons:** - Slow Loading (103 reviews) - Performance Issues (93 reviews) - Not User-Friendly (91 reviews) - Lack of Intuitiveness (84 reviews) - Poor User Experience (79 reviews) ### 7. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 **How Do G2 Users Rate Connecteam?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 9.0/10) - **Integrations:** 8.0/10 (Category avg: 8.4/10) - **File Sharing:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Connecteam?** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (524 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### What Are Connecteam's Pros and Cons? **Pros:** - Ease of Use (1623 reviews) - Features (950 reviews) - Scheduling (870 reviews) - Team Collaboration (726 reviews) - User-Friendly (702 reviews) **Cons:** - Missing Features (442 reviews) - Limited Features (424 reviews) - Scheduling Issues (300 reviews) - Improvement Needed (280 reviews) - Learning Curve (280 reviews) ### 8. [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,243 **How Do G2 Users Rate ClickUp?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 8.8/10 (Category avg: 8.4/10) - **File Sharing:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind ClickUp?** - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** https://ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup (69,539 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are ClickUp's Pros and Cons? **Pros:** - Ease of Use (4219 reviews) - Task Management (3218 reviews) - Features (3118 reviews) - Project Management (2787 reviews) - Organization (2588 reviews) **Cons:** - Missing Features (2038 reviews) - Learning Curve (1750 reviews) - Limited Features (1333 reviews) - Not Intuitive (1180 reviews) - Slow Loading (1156 reviews) ### 9. [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) Glip is a conversation platform for teams to plan, share & organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity. Glip helps teams to connect in real-time, unifying chat, tasks, video calling, file sharing, and event scheduling. Glip simplifies teamwork with secure instant messaging designed for teams to communicate and get work done at the same time. With Glip, work can be organized around conversations because the two are aligned. Users will always know what their team is doing and what needs to be done next. Glip enables the free flow of communication in teams. With text and and video chat at Glip's core, conversation barriers between team members are removed, enabling productivity and a smoother workflow. Ideas can be debated and problems solved through swift communication with Glip, which can be used like a Knowledge Base. Email and third party integrations mean that Glip - which requires no technical knowledge - can be implemented by teams already using different applications. **Average Rating:** 4.2/5.0 **Total Reviews:** 494 **How Do G2 Users Rate RingCentral Video?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Web Application:** 8.7/10 (Category avg: 9.0/10) - **Integrations:** 8.3/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind RingCentral Video?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) - **Ownership:** NYSE:RNG **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Mid-Market, 42% Small-Business #### What Are RingCentral Video's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Video Quality (36 reviews) - Screen Sharing (19 reviews) - Communication (16 reviews) - Setup Ease (16 reviews) **Cons:** - Connectivity Issues (18 reviews) - Slow Loading (8 reviews) - Expensive (5 reviews) - Learning Curve (5 reviews) - Missing Features (5 reviews) ### 10. [Missive](https://www.g2.com/products/missive/reviews) Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. Used by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies. -- Key features • Teams Inbox: Centralize all your communication channels into shared inboxes for efficient management across your different teams. • Internal Team Chat: Facilitate real-time collaboration and discussions within your team, directly alongside your external communications. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client • Integrations: Enhance your workflow with integrations to popular tools like OpenAI, ClickUp, Asana, GitHub, HubSpot, Zapier, and many more. **Average Rating:** 4.7/5.0 **Total Reviews:** 840 **How Do G2 Users Rate Missive?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 9.0/10) - **Integrations:** 8.3/10 (Category avg: 8.4/10) - **File Sharing:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Missive?** - **Seller:** [Missive](https://www.g2.com/sellers/missive) - **Company Website:** https://missiveapp.com - **Year Founded:** 2015 - **HQ Location:** Quebec, QC - **Twitter:** @missiveapp (2,667 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/missive-app/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Accounting, Marketing and Advertising - **Company Size:** 87% Small-Business, 12% Mid-Market #### What Are Missive's Pros and Cons? **Pros:** - Team Collaboration (343 reviews) - Communication (306 reviews) - Ease of Use (269 reviews) - Features (219 reviews) - Collaboration (166 reviews) **Cons:** - Missing Features (123 reviews) - Learning Curve (95 reviews) - Search Functionality (90 reviews) - Search Difficulty (72 reviews) - Steep Learning Curve (64 reviews) ### 11. [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business positively. **Average Rating:** 4.4/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Zoho Cliq?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Web Application:** 8.9/10 (Category avg: 9.0/10) - **Integrations:** 8.6/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoho Cliq?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Small-Business, 30% Mid-Market #### What Are Zoho Cliq's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Communication (10 reviews) - Easy Communication (10 reviews) - File Sharing (7 reviews) - Team Collaboration (7 reviews) **Cons:** - Slow Loading (4 reviews) - Difficult Navigation (3 reviews) - Missing Functionality (3 reviews) - Not Intuitive (3 reviews) - User Interface (3 reviews) ### 12. [morningmate](https://www.g2.com/products/morningmate/reviews) Your team’s new flow starts with Morningmate — the single workspace where work moves seamlessly from morning to done. Not as many integrations as Slack. Not as automated as Asana. But just enough of the right features to manage tasks, communicate in real time, and collaborate with clients — all without per-seat pricing. Stop switching between disconnected tools for chat, tasks, and calendars. Morningmate brings it all together with feed-style collaboration, built-in chat, and customizable workflows that adapt to any team. More than 550,000 teams rely on Morningmate to stay organized and connected. From your first login, our onboarding experts provide tailored, friendly support — for as long as you need it. With a familiar, social-style interface and hands-on help every step of the way, your team will be up and running in minutes — not months. **Average Rating:** 4.8/5.0 **Total Reviews:** 265 **How Do G2 Users Rate morningmate?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind morningmate?** - **Seller:** [morningmate](https://www.g2.com/sellers/morningmate) - **Company Website:** https://www.morningmate.com/ - **HQ Location:** N/A - **Twitter:** @morningmateGL (18 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/morningmate/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Manager, Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Mid-Market, 40% Small-Business #### What Are morningmate's Pros and Cons? **Pros:** - Ease of Use (139 reviews) - Team Collaboration (113 reviews) - Task Management (97 reviews) - Communication (81 reviews) - Organization (77 reviews) **Cons:** - Missing Features (27 reviews) - Notification Issues (24 reviews) - Learning Curve (22 reviews) - Notification System (22 reviews) - Slow Loading (22 reviews) ### 13. [Clinked](https://www.g2.com/products/clinked/reviews) Clinked is a secure, cloud-based client portal and virtual data room that gives teams, clients, and external stakeholders one place to work together without relying on endless email chains, scattered file-sharing links, or disconnected tools. Instead of hunting through inboxes for the latest document, approval, or update, everyone works from the same branded workspace with access to the information relevant to them. Used by organisations across professional services, legal, finance, healthcare, government organisations and other high-trust industries, Clinked helps businesses manage sensitive documents, client communication, projects, and approvals in a secure environment. Whether you're onboarding clients, managing ongoing projects, coordinating due diligence, or sharing confidential information, Clinked brings files, conversations, tasks, and updates together in a single location. Organisations can choose from a range of solutions, including a branded client portal, a fully customised portal experience, or a virtual data room designed for confidential transactions and document-heavy projects. This flexibility allows teams to create an experience that matches both their workflow and their clients' expectations. One of Clinked's defining features is its extensive white-label capability. Businesses can customise portals with their own logos, colours, domains, email templates, and branding elements, creating an experience that feels like a natural extension of their company. Clients interact with your brand, not a third-party platform. Branded mobile apps for iOS and Android further extend that experience beyond the desktop. Clinked is built around reducing the friction that often comes with client work. Instead of sharing files through email, discussing them in separate chat tools, and tracking progress elsewhere, teams can manage documents, conversations, tasks, approvals, events, and project activity in one place. Activity feeds and dashboards provide visibility into what has changed, while task management tools help teams assign responsibilities, track progress, and keep projects moving forward. Document management is a core strength of the platform. Teams can organize files with granular permission controls, version tracking, audit trails, approvals, and secure sharing. Users can quickly find information through intelligent search tools and structured workspaces, while document previews, annotations, and comments make collaboration easier without requiring downloads or lengthy email exchanges. Security remains central to everything Clinked offers. The platform is ISO 27001 certified and protects data through bank-grade encryption, detailed permission controls, two-factor authentication, audit logs, and secure infrastructure. These safeguards make it well suited for organizations handling confidential information, regulated data, or client records where visibility and accountability matter. Clinked also connects with widely used business tools including Zapier, Google Workspace, Microsoft 365, DocuSign, Jotform, and many other third-party applications. Through integrations, APIs, and automation capabilities, organizations can connect Clinked to existing workflows while keeping client-facing collaboration in a secure, branded environment. For organizations looking to reduce email dependency, improve visibility across projects, and provide a more professional experience for clients, Clinked offers a practical alternative to juggling multiple systems. It combines secure document management, communication, project coordination, and branding flexibility in a single platform designed around how modern client work actually happens. **Average Rating:** 4.8/5.0 **Total Reviews:** 142 **How Do G2 Users Rate Clinked?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Web Application:** 9.6/10 (Category avg: 9.0/10) - **Integrations:** 9.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Clinked?** - **Seller:** [Clinked](https://www.g2.com/sellers/clinked) - **Company Website:** https://clinked.com/ - **Year Founded:** 2008 - **HQ Location:** Cambridge, UK - **Twitter:** @clinked (1,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clinked/about (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 66% Small-Business, 25% Mid-Market #### What Are Clinked's Pros and Cons? **Pros:** - Ease of Use (178 reviews) - Collaboration (169 reviews) - Team Collaboration (148 reviews) - Sharing Ease (95 reviews) - File Sharing (90 reviews) **Cons:** - Limited Customization (31 reviews) - Integration Issues (17 reviews) - Learning Curve (15 reviews) - Missing Features (15 reviews) - Slow Performance (15 reviews) ### 14. [Hive](https://www.g2.com/products/hive-hive-hive/reviews) Hive is a type of project management software solution designed to help teams streamline their workflows and enhance collaboration. This platform provides a comprehensive suite of tools that cater to various project management needs, enabling users to manage tasks, track progress, and communicate effectively within their teams. Hive's flexibility allows organizations to tailor their project management experience to fit their unique requirements, ensuring that teams can work in a way that suits them best. Targeted at businesses of all sizes, Hive is particularly beneficial for teams that require a high level of customization in their project management processes. Whether it's a marketing team coordinating campaigns, a product development team managing timelines, or a remote team collaborating on deliverables, Hive offers the versatility needed to adapt to different workflows. The platform is designed to accommodate diverse use cases, making it a valuable asset for organizations looking to improve efficiency and productivity. One of the key features of Hive is its flexible project views, which allow users to visualize their work in a manner that aligns with their preferences. Users can choose from various layouts, such as Kanban boards, Gantt charts, or list views, providing multiple ways to manage tasks and deadlines. This adaptability ensures that teams can find the most effective way to organize their projects, leading to increased clarity and focus. Additionally, Hive offers extensive customization options, enabling users to create workflows that reflect their specific processes. This includes the ability to set custom fields, automate repetitive tasks, and integrate with other tools that teams may already be using. Such features not only save time but also enhance the overall project management experience by allowing teams to work more efficiently and effectively. Another standout aspect of Hive is its commitment to user success. The platform is designed with the understanding that every team has unique needs, and Hive is willing to build additional tools or features to meet those needs. This level of support ensures that organizations can fully leverage the capabilities of the software, ultimately leading to improved project outcomes and faster execution of tasks. By adopting Hive, teams can expect to enhance their project management processes and foster a more collaborative work environment. **Average Rating:** 4.6/5.0 **Total Reviews:** 650 **How Do G2 Users Rate Hive?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.3/10 (Category avg: 9.0/10) - **Integrations:** 8.9/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Hive?** - **Seller:** [Hive](https://www.g2.com/sellers/hive-a8fc1992-3c13-4b7c-bff1-ccef60fc94b6) - **Company Website:** https://hive.com/ - **Year Founded:** 2016 - **HQ Location:** New York, New York - **Twitter:** @hive (3,353 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6473048/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Graphic Designer - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 63% Small-Business, 29% Mid-Market #### What Are Hive's Pros and Cons? **Pros:** - Project Management (167 reviews) - Ease of Use (159 reviews) - Team Collaboration (145 reviews) - Features (126 reviews) - Organization (108 reviews) **Cons:** - Missing Features (77 reviews) - Learning Curve (49 reviews) - Limited Features (48 reviews) - Not Intuitive (38 reviews) - Complexity (34 reviews) ### 15. [Text Request](https://www.g2.com/products/text-request/reviews) Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. **Average Rating:** 4.6/5.0 **Total Reviews:** 949 **How Do G2 Users Rate Text Request?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 9.0/10) - **Integrations:** 8.2/10 (Category avg: 8.4/10) - **File Sharing:** 8.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Text Request?** - **Seller:** [Text Request](https://www.g2.com/sellers/text-request) - **Company Website:** https://www.textrequest.com - **Year Founded:** 2014 - **HQ Location:** Chattanooga, Tennessee - **Twitter:** @Text_Request (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4807820/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Account Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Small-Business, 31% Mid-Market #### What Are Text Request's Pros and Cons? **Pros:** - Ease of Use (55 reviews) - Communication (40 reviews) - Easy Communication (33 reviews) - Helpful (26 reviews) - Client Interaction (25 reviews) **Cons:** - Missing Features (12 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) - Lack of Notifications (8 reviews) - Software Glitches (7 reviews) ### 16. [Blink](https://www.g2.com/products/blink-blink/reviews) Blink is a leading employee experience platform designed to connect users to the tools, information, and actions necessary for effective work performance. Specifically tailored for frontline and deskless organizations, as well as complex and distributed workforces, Blink addresses the digital divide between desk-based and non-desk employees. This platform ensures that every worker, regardless of their work environment, has access to the resources they need to excel in their roles. The target audience for Blink includes industries where a significant portion of the workforce operates without a traditional desk, such as healthcare, transportation, logistics, manufacturing, hospitality, and retail. By providing a mobile-first digital front door, Blink unifies communications, knowledge, and workflows into a cohesive platform. This integration promotes higher adoption rates, increased productivity, and enhanced employee engagement across organizations. Unlike traditional intranet solutions or standalone communication tools, Blink facilitates actionable insights, allowing employees to not only receive information but also to engage with it effectively. Key features of Blink include a comprehensive employee communications system that offers a social-style news feed, priority posts, push notifications, newsletters, and two-way messaging. This ensures that all employees receive real-time updates and can communicate seamlessly. Additionally, Blink serves as an employee intranet, providing a centralized hub for easy access to documents, policies, HR tools, workflows, and third-party applications. This streamlined access is particularly beneficial for organizations with a diverse workforce, as it eliminates the need for a company email address or fixed workstation, allowing for quick onboarding through single sign-on (SSO) authentication and an intuitive mobile interface. Moreover, Blink enhances employee engagement through features such as peer recognition, surveys, onboarding flows, and shift scheduling. Its built-in AI capabilities improve search functionality, content creation, and analytics, enabling employees to find answers quickly and communicate more effectively. The platform has demonstrated significant impact, with customers reporting an average of seven app opens per day per user and a reduction in frontline attrition of up to 25%. Blink’s high employee activation rate of 95% and its endorsement by global organizations like McDonald's, Domino's, and Nokia underscore its effectiveness in fostering a connected and engaged workforce. Recognized as a leader in employee engagement software, Blink continues to set the standard for employee experience platforms in today's dynamic work environments. **Average Rating:** 4.6/5.0 **Total Reviews:** 363 **How Do G2 Users Rate Blink?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Blink?** - **Seller:** [Blink](https://www.g2.com/sellers/blink) - **Company Website:** https://joinblink.com/ - **Year Founded:** 2015 - **HQ Location:** Boston, MA - **Twitter:** @joinBlink (2,743 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10402501/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, Assistant Operations Manager - **Top Industries:** Transportation/Trucking/Railroad, Hospital & Health Care - **Company Size:** 48% Enterprise, 41% Mid-Market #### What Are Blink's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Communication (14 reviews) - Experience (11 reviews) - Helpful (11 reviews) - Engagement (10 reviews) **Cons:** - Missing Features (10 reviews) - File Sharing Issues (6 reviews) - Lack of Features (6 reviews) - Limited Functionality (5 reviews) - Messaging Issues (4 reviews) ### 17. [Lark](https://www.g2.com/products/lark-lark/reviews) Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Lark?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 8.9/10 (Category avg: 9.0/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Lark?** - **Seller:** [Lark Technologies](https://www.g2.com/sellers/lark-technologies-ab8d4472-aa71-4552-8d1c-06f9cf7661e6) - **Year Founded:** 2003 - **HQ Location:** Singapore, Singapore - **Twitter:** @lark (471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/larksuite/ (210 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 31% Mid-Market #### What Are Lark's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Features (39 reviews) - Team Collaboration (28 reviews) - Communication (21 reviews) - All-in-one (19 reviews) **Cons:** - Learning Curve (12 reviews) - Integration Issues (9 reviews) - Slow Performance (8 reviews) - Not Intuitive (7 reviews) - Slow Loading (7 reviews) ### 18. [Teamwork Chat](https://www.g2.com/products/teamwork-chat/reviews) Teamwork Chat is a real-time messaging platform designed to enhance team collaboration and communication. It offers instant messaging, group chats, and file sharing, enabling teams to stay connected and work efficiently. The platform integrates seamlessly with Teamwork's suite of project management tools, providing a unified workspace for managing tasks and projects. Key Features: - Instant Messaging: Facilitates quick and direct communication among team members. - Group Chats: Allows the creation of channels for specific projects or topics, promoting organized discussions. - File Sharing: Enables easy sharing of documents and media within conversations. - Integration with Teamwork Projects: Links chat discussions directly to tasks and projects, streamlining workflow. - Search Functionality: Provides the ability to search through messages and files for quick information retrieval. - Notifications: Offers customizable alerts to keep users informed without overwhelming them. Primary Value: Teamwork Chat addresses the need for efficient and organized team communication. By integrating with Teamwork's project management tools, it ensures that conversations are directly linked to tasks and projects, reducing miscommunication and enhancing productivity. The platform's user-friendly interface and robust features make it an essential tool for teams aiming to collaborate effectively in real-time. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Teamwork Chat?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 9.0/10) - **Integrations:** 8.2/10 (Category avg: 8.4/10) - **File Sharing:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Teamwork Chat?** - **Seller:** [Teamwork](https://www.g2.com/sellers/teamwork) - **Year Founded:** 2007 - **HQ Location:** Cork - **Twitter:** @teamwork (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1042291/ (545 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 63% Small-Business, 24% Mid-Market #### What Are Teamwork Chat's Pros and Cons? **Pros:** - Communication (20 reviews) - Ease of Use (20 reviews) - Team Collaboration (18 reviews) - Organization (12 reviews) - File Sharing (8 reviews) **Cons:** - Overwhelming Experience (6 reviews) - Slow Loading (4 reviews) - File Sharing Issues (3 reviews) - Missing Features (3 reviews) - Performance Issues (3 reviews) ### 19. [Troop Messenger](https://www.g2.com/products/troop-messenger/reviews) The Unified Sovereign Workspace | Troop Messenger: The Secure, AI-Enabled Collaboration Powerhouse for Modern Enterprises. Troop Messenger is a high-performance, enterprise-grade communication and collaboration platform designed for organisations that refuse to compromise between user experience and data sovereignty. While traditional tools lock you into their clouds, Troop Messenger gives you the keys by providing a unified "Command Center" that fits your unique security architecture. The Troop Messenger Difference: - Total Deployment Flexibility: Unlike "SaaS-only" competitors, we offer On-Premise, Private Cloud, and Self-Hosted delivery. Maintain 100% ownership of your organizational intelligence. - AI-Enhanced Productivity: Move beyond simple chat. Use AI-Powered File Summaries to digest long briefings instantly and Smart Suggestions to accelerate team responses. - Unified Enterprise Tools: Consolidate your stack. Seamlessly switch between 1:1 & Group messaging, high-definition video conferencing, screen sharing, all within a single, encrypted interface. - Built for High-Stakes Environments: Engineered for industries requiring strict regulatory compliance (BFSI, Healthcare, Legal, and Tech), ensuring your corporate communication meets the highest global standards without sacrificing speed. Primary Solutions Provided: - Eliminate Tool Fragmentation & Silos: Consolidate chat, video, and task management into one cohesive ecosystem. Leverage robust REST APIs and webhooks to build custom workflows and ensure Troop Messenger integrates seamlessly with your existing enterprise application landscape. - Security at the Forefront: Enable global collaboration with end-to-end encryption, multi-factor authentication, SSO, SAML, user authorisations, and advanced role-based administrative controls (RBAC). - Scalable Efficiency: From agile startups to massive enterprises, Troop Messenger scales with your headcount while keeping your overhead low. Experience why forward-thinking enterprises are migrating to a more secure way to work. **Average Rating:** 4.7/5.0 **Total Reviews:** 94 **How Do G2 Users Rate Troop Messenger?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Web Application:** 9.3/10 (Category avg: 9.0/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Troop Messenger?** - **Seller:** [Tvisha Communications Pvt Ltd](https://www.g2.com/sellers/tvisha-communications-pvt-ltd) - **Year Founded:** 2021 - **HQ Location:** Hyderabad, India - **Twitter:** @TvishaT (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10350862/ (143 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Mid-Market, 46% Small-Business #### What Are Troop Messenger's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Security (9 reviews) - Communication (7 reviews) - File Sharing (7 reviews) - Organization (4 reviews) **Cons:** - Lack of Features (5 reviews) - User Interface Issues (4 reviews) - Missing Features (3 reviews) - Integration Issues (2 reviews) - Limited Options (2 reviews) ### 20. [Superworks](https://www.g2.com/products/superworks/reviews) Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workplaces by streamlining HR and operational processes. Our comprehensive Super HRMS suite is designed to simplify complex tasks and boost employee engagement, driving tangible results for your business. Key Features & Benefits: 1. Recruit Top Talent: Streamline your hiring process with our powerful RECRUIT module. From applicant tracking to onboarding, find the perfect candidates faster and more efficiently. This reduces time-to-hire and lowers recruitment costs. 2. Streamlined Employee Lifecycle Management: Manage the entire employee lifecycle from onboarding to offboarding within a single platform. Automate key processes, ensure data consistency, and improve the employee experience. This reduces administrative burden, improves data accuracy, and enhances employee satisfaction throughout their journey with the company. 3. Accurate Attendance Tracking: Simplify attendance management with automated time and attendance tracking. Eliminate manual processes, reduce errors, and gain real-time visibility into employee attendance. This reduces payroll errors, minimizes time theft, and improves workforce management. 4. Effective Field Force Management: Manage your field teams efficiently with our dedicated tools for tracking location, assigning tasks, and monitoring performance. This improves field team productivity, optimizes routes, and enhances customer service. 5. Effortless Payroll: Simplify payroll management with our automated PAYROLL system. Ensure accurate and timely payments, reduce errors, and stay compliant with evolving regulations. This minimizes compliance risks and frees up HR for strategic initiatives. 6. Boost Performance: Drive employee growth and development with our integrated PERFORMANCE management tools. Set clear goals, conduct performance reviews, and provide valuable feedback to maximize individual and team performance. This improves employee engagement, drives performance improvements, and supports career development. 7. Efficient Asset Management: Take control of your company's assets with our ASSETS module. Track inventory, manage maintenance, and optimize asset utilization. This reduces operational costs and improves asset ROI. Seamless Project Management: Manage projects effectively with our integrated PROJECT MANAGEMENT tools. Collaborate seamlessly, track progress, and ensure projects are delivered on time and within budget. This improves project delivery rates and enhances team collaboration. 8. Enhanced Employee Monitoring (Optional - Use with caution and transparency): Gain insights into team activity and productivity with our EMPLOYEE MONITORING features (Note: Ensure compliance with all applicable laws and ethical guidelines). This can help identify productivity bottlenecks and optimize workflows, while ensuring employee privacy is respected. 9. Real-Time Communication: Foster seamless communication and collaboration with our built-in CHAT platform. Connect employees, share updates, and facilitate teamwork. This improves internal communication and strengthens team cohesion. 10. Gather Valuable Feedback: Collect employee feedback with our easy-to-use SURVEY tools. Gain valuable insights into employee satisfaction, identify areas for improvement, and create a more positive work environment. This improves employee morale and drives positive organizational change. Our Commitment: At Superworks, we're committed to providing cutting-edge SaaS solutions that simplify your operations, boost efficiency, and empower your people. We believe that a happy and productive workforce is the key to business success, and our Super HRMS suite is designed to help you achieve just that. Why Choose Superworks? 1. Comprehensive Suite: One integrated platform for all your HR and operational needs. 2. User-Friendly Interface: Easy to learn and use, minimizing training time and maximizing adoption. 3. Scalable Solution: Grows with your business, adapting to your changing needs. 4. Dedicated Support: Our expert team is here to support you every step of the way. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Superworks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Web Application:** 10.0/10 (Category avg: 9.0/10) - **Integrations:** 10.0/10 (Category avg: 8.4/10) - **File Sharing:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Superworks?** - **Seller:** [SUPERWORKS](https://www.g2.com/sellers/superworks) - **Company Website:** https://superworks.com/ - **Year Founded:** 2020 - **HQ Location:** Surat, IN - **LinkedIn® Page:** https://www.linkedin.com/company/78054562 (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Mid-Market, 49% Small-Business #### What Are Superworks's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Helpful (45 reviews) - Features (43 reviews) - Efficiency (38 reviews) - Time-saving (37 reviews) **Cons:** - Slow Loading (12 reviews) - Limited Features (11 reviews) - Missing Features (11 reviews) - Chat Application Performance (9 reviews) - Chat Issues (9 reviews) ### 21. [ChatWork](https://www.g2.com/products/chatwork/reviews) Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. **Average Rating:** 4.3/5.0 **Total Reviews:** 83 **How Do G2 Users Rate ChatWork?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 9.0/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind ChatWork?** - **Seller:** [ChatWork](https://www.g2.com/sellers/chatwork) - **Year Founded:** 2004 - **HQ Location:** Tokyo, Japan - **Twitter:** @chatwork_en (925 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1187675/ (176 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small-Business, 34% Mid-Market #### What Are ChatWork's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Communication (12 reviews) - Setup Ease (11 reviews) - File Sharing (7 reviews) - Simple (7 reviews) **Cons:** - Integration Issues (7 reviews) - Limited Features (6 reviews) - Limited Customization (5 reviews) - Missing Features (5 reviews) - Limited Options (3 reviews) ### 22. [Jostle](https://www.g2.com/products/jostle/reviews) Jostle’s employee success platform is where everyone connects, communicates, and celebrates at work. It’s the heartbeat of our own company and has helped employees in over 1,000 organizations easily belong and contribute, anywhere, anytime. With industry-leading participation rates, we’re putting the joy into work and the life into organizations. **Average Rating:** 4.6/5.0 **Total Reviews:** 224 **How Do G2 Users Rate Jostle?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 8.1/10 (Category avg: 8.4/10) - **File Sharing:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Jostle?** - **Seller:** [Jostle Corporation](https://www.g2.com/sellers/jostle-corporation) - **Company Website:** https://www.jostle.me - **Year Founded:** 2009 - **HQ Location:** Vancouver - **Twitter:** @JostleMe (4,305 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/393050/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Non-Profit Organization Management, Construction - **Company Size:** 75% Mid-Market, 14% Small-Business #### What Are Jostle's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Features (10 reviews) - Team Collaboration (9 reviews) - Communication (8 reviews) - Engagement (7 reviews) **Cons:** - Slow Loading (4 reviews) - Missing Features (3 reviews) - Inefficient Searching (2 reviews) - Login Issues (2 reviews) - Search Difficulty (2 reviews) ### 23. [ProofHub](https://www.g2.com/products/proofhub/reviews) Founded in the year 2012, ProofHub is a cloud-based project management and team collaboration platform that is used by teams across the globe. ProofHub is a top-rated work management application that has been designed to help teams in everyday work and is used by over 85,000 teams globally, including Netflix, Google, NASA, Nike, and Trip Advisor. ProofHub is a surprisingly simple yet powerful project management software that provides a consolidated view of tasks and progress. This project management software allows teams to communicate on work from anywhere using any device. With a rich set of features put in one location, this online SaaS tool is designed to help businesses swiftly plan, coordinate, organise, and deliver projects of all sizes. ProofHub is a cost-effective solution utilized by teams and enterprises of all sizes in various sectors. ProofHub can help businesses structure their work process while saving time and resources, with features ranging from task management to time tracking, bespoke workflows to online proofing, and much more. ProofHub offers a plethora of collaboration features such as chat, discussions, announcements, third-party integrations, file transfer, and more. ProofHub has a clean, simple layout with a low learning curve that makes users feel right at home. Apart from English, ProofHub is available in German, Spanish, Portuguese, French, Russian, Italian, Dutch, Chinese (Taiwan), Turkish, and Polish. ProofHub is a cost-effective solution that can be utilized by teams and enterprises in various sectors. ProofHub provides all the features you need to get your work done efficiently, from creating a project to assigning tasks, keeping track of progress, interacting with your team, and ultimately completing your projects on time. **Average Rating:** 4.6/5.0 **Total Reviews:** 107 **How Do G2 Users Rate ProofHub?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Web Application:** 9.7/10 (Category avg: 9.0/10) - **Integrations:** 8.9/10 (Category avg: 8.4/10) - **File Sharing:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind ProofHub?** - **Seller:** [ProofHub](https://www.g2.com/sellers/proofhub) - **Year Founded:** 2012 - **HQ Location:** Covina, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3216845/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small-Business, 41% Mid-Market #### What Are ProofHub's Pros and Cons? **Pros:** - Organization (6 reviews) - Project Management (6 reviews) - Task Management (6 reviews) - Team Collaboration (6 reviews) - Ease of Use (5 reviews) **Cons:** - Lack of Intuitiveness (2 reviews) - Not Intuitive (2 reviews) - Budgeting/Accounting Issues (1 reviews) - Bug Issues (1 reviews) - Collaboration Issues (1 reviews) ### 24. [Chanty](https://www.g2.com/products/chanty/reviews) Chanty is an internal communication app designed to connect back-office and frontline staff, ensuring secure, on-the-go access for every employee on any device, anywhere. With Chanty, all your messages, contacts, and tasks are accessible in one place, even without an internet connection. Its straightforward interface makes it fast, easy, and user-friendly, similar to WhatsApp. In addition to offering chats with unlimited history, Chanty provides audio and video calls, screen sharing, project management tools, and integrates with any software you use. Chanty offers highly competitive pricing with no hidden costs. It also emphasizes security with advanced role and permission management, as well as IP Allowlist features. Try Chanty today and enjoy enhanced employee communication! **Average Rating:** 4.4/5.0 **Total Reviews:** 57 **How Do G2 Users Rate Chanty?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 9.0/10) - **Integrations:** 9.2/10 (Category avg: 8.4/10) - **File Sharing:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Chanty?** - **Seller:** [Chanty](https://www.g2.com/sellers/chanty) - **Year Founded:** 2017 - **HQ Location:** New York , NY - **Twitter:** @Chanty (1,324 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chanty/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small-Business, 32% Mid-Market #### What Are Chanty's Pros and Cons? **Pros:** - Messaging Features (6 reviews) - Ease of Use (5 reviews) - Features (5 reviews) - Collaboration (4 reviews) - File Sharing (4 reviews) **Cons:** - Integration Issues (3 reviews) - Navigation Difficulty (3 reviews) - Lack of Features (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) ### 25. [Zulip](https://www.g2.com/products/zulip/reviews) Zulip is an organized team chat application for distributed teams. Zulip’s 100% open-source software is available as a cloud service or a self-hosted solution. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication Zulip serves startups, and small and mid-sized businesses, as well as communities with up to tens of thousands of members. It’s used by thousands of organizations around the world. Developed as an open-source project since 2015, Zulip is stewarded and financially supported by a values-driven company designed for long-term sustainable development. **Average Rating:** 4.6/5.0 **Total Reviews:** 115 **How Do G2 Users Rate Zulip?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 9.0/10) - **Integrations:** 7.8/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Zulip?** - **Seller:** [Kandra Labs](https://www.g2.com/sellers/kandra-labs) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @zulip (3,115 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33312879/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Professor, Associate Professor - **Top Industries:** Research, Computer Software - **Company Size:** 74% Small-Business, 22% Mid-Market #### What Are Zulip's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Features (29 reviews) - Organization (26 reviews) - Communication (22 reviews) - Intuitive (16 reviews) **Cons:** - Learning Curve (11 reviews) - Integration Issues (7 reviews) - Not Intuitive (7 reviews) - Missing Features (6 reviews) - Connectivity Issues (4 reviews) ## What Is Business Instant Messaging Software? [Internal Communications Software](https://www.g2.com/categories/internal-communications) ## What Software Categories Are Similar to Business Instant Messaging Software? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) - [Project Collaboration Software](https://www.g2.com/categories/project-collaboration) --- ## How Do You Choose the Right Business Instant Messaging Software? ### What You Should Know About Business Instant Messaging Software ### What is Business Instant Messaging Software? Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace. Key Benefits of Business Instant Messaging Software - Offer instant communication capability between team members - Allow teams to connect regardless of location - Make messages easily searchable - Provide a less formal virtual space for team communication - Connect an organization horizontally and vertically ### Why Use Business Instant Messaging Software? Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack. **Rapid —** Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices. **Informal —** Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette. **Mobile —** All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go. **Adoptable —** Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar. ### Who Uses Business Instant Messaging Software? Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount. ### Kinds of Business Instant Messaging Software **Stand-alone —** Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub. **Embedded —** Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in [employee intranet software](https://www.g2.com/categories/employee-intranet), [employee engagement software](https://www.g2.com/categories/employee-engagement), or virtual workspaces. Other types of communication software, like [video conferencing software](https://www.g2.com/categories/video-conferencing), can also provide instant messaging. **Industry-specific —** Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include [push-to-talk (PTT) software](https://www.g2.com/categories/push-to-talk-ptt) built in so remote employees have multiple instant communication channels. There are also [clinical communication and collaboration platforms](https://www.g2.com/categories/clinical-communication-and-collaboration) and [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries. ### Business Instant Messaging Software Features Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out. **Instant messaging —** Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators. **Status updates —** Users can leave a status attached to their profile to indicate their availability. **Activity feed —** An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user. **Notifications —** Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications. **Emojis —** Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own. **Search —** A search bar enables users to use keywords to easily find old messages. **File sharing —** One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing. **Surveys and polls —** Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app. #### Additional Business Instant Messaging Features **Conferencing —** There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently. **Knowledge base integration —** Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base. **Automatic translation —** Some business messaging applications can automatically translate messages from one language into another via [machine translation software](https://www.g2.com/categories/machine-translation). **Screen sharing —** Business messengers with video conferencing capability often allow screen sharing between conference participants. **AI assistants —** AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar. ### Trends Related to Business Instant Messaging Software **Addition of conferencing features —** Traditionally, businesses relied on one tool for instant messaging and another for video and audio conferencing. This was beneficial since conferencing often includes external entities without access to internal tools. However, more businesses are recognizing the benefits of video conferencing and VoIP for internal use cases. It’s inconvenient for users having a conversation in one application to move to another, even if it would be a more fruitful exchange if they did so. Subsequently, more businesses are looking for instant messaging tools that provide avenues for voice and video conferencing. More business messengers include video conferencing and VoIP capability in their offering, albeit not the best of breed since they’re not the main feature of the product. This may change as more vendors prioritize audio and video conferencing within their products. ### Potential Issues with Business Instant Messaging Software **Contextual inappropriateness —** The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform. This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits. ### Software and Services Related to Business Instant Messaging Software [**Productivity bots**](https://www.g2.com/categories/productivity-bots) **—** There are productivity bots built for specific instant messaging software to extend their functionality. Productivity bots can serve as AI assistants if a product doesn’t have one embedded, or provide helpful features that aren’t otherwise available to users on the native platform. For example, productivity bots can add polls or surveys to products that don’t offer them natively, or connect the app to other tools. [**Employee intranet**](https://www.g2.com/categories/employee-intranet) **—** Some employee intranet solutions provide a business instant messaging tool within their product. If one isn’t provided, products often integrate with other popular business messaging options to fill this gap. Users benefit from having instant messaging tools deployed within their intranet since the intranet can serve as a consolidated collaboration and communication suite.