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Business Instant Messaging reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Business Instant Messaging Software for Medium-Sized Businesses

    Products classified in the overall Business Instant Messaging category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Business Instant Messaging to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Business Instant Messaging category.

    In addition to qualifying for inclusion in the Business Instant Messaging Software category, to qualify for inclusion in the Medium-Sized Business Business Instant Messaging Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

    Top 10 Business Instant Messaging Software for Medium-Sized Businesses

    • Slack
    • Microsoft Teams
    • Podium
    • Google Hangouts Chat
    • Jabber
    • Chatter
    • Webex (formerly Webex Teams)
    • Workplace by Facebook
    • Groupe.IO
    • Front

    Compare Medium-Sized Business Business Instant Messaging Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (26,319)4.5 out of 5
    Optimized for quick response
    Entry Level Price:$0

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

    (8,852)4.2 out of 5

    Microsoft Teams is a chat-based workspace in Office 365. It brings together people, conversations and content along with the tools that teams need so they can easily collaborate to achieve more.

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is redefining the way customers interact with local businesses. From collecting reviews on the sites that matter most, text-enabling your website with Webchat, collecting payment via text, gathering private feedback after an experience to managing all your customer messages from one central dashboard with Inbox, Podium is the answer. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and team at every customer touchpoint

    (907)4.3 out of 5

    Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently. With dedicated, virtual rooms to house projects over time plus threaded conversations Chat makes it simple to track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.

    (3,328)4.1 out of 5

    Empower employees to work together efficiently from anywhere by bringing together presence, instant messaging (IM), audio, video and web conferencing, enterprise voice, and visual voicemail into one client on your desktop.

    (794)4.0 out of 5
    Entry Level Price:Free

    The enterprise social network for your company.

    (563)4.3 out of 5
    Entry Level Price:$26.95/month 5-100 hosts

    The All New Webex brings everyone together to do exceptional work. -- Call, Message, Meet: One easy-to-use and scure app to call, message, meet and get work done. -Upgraded meeting experiences with personalized layouts & immersive share -Smart presence lets you know when people are available -Messaging and file sharing integrated with your content and workflow -Calling built into the app for impromptu conversations -Control Webex Devices directly from the app Built-in Intelligenc

    (1,553)4.0 out of 5
    Optimized for quick response
    Entry Level Price:$0 per person, per month

    Workplace by Facebook is a collaboration platform designed to connect entire organizations. It offers familiar tools like groups, messaging and video calling. It helps anyone develop team projects, run meetings, share news and even collaborate securely with other companies. Our desktop and mobile apps give people from all kinds of organizations a place to share their voice. Our free Standard plan gives teams a suite of collaboration features. The Advanced plan offers the additional admin and int

    (16)4.8 out of 5
    Entry Level Price:$1 /user/month

    Groupe.io helps organizations connect their entire workforce, including frontline workers, over an all-in-one employee app, and boost productivity with real-time internal communications, built-in engagement tools, smart productivity apps, automation, and AI-powered assistants, while also providing managers with clear views into work progress, workplace engagement, app adoption, and usage. Learn more at www.groupe.io

    (603)4.6 out of 5
    Optimized for quick response
    Entry Level Price:$9 per user/month

    Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com.

    (132)4.2 out of 5
    Entry Level Price:$0

    Glip is a conversation platform for teams to plan, share & organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity. Glip helps teams to connect in real-time, unifying chat, tasks, video calling, file sharing, and event scheduling. Glip simplifies teamwork with secure instant messaging designed for teams to communicate and get work done at the same time. With Gl

    (1,415)4.6 out of 5
    Optimized for quick response
    Entry Level Price:$8 seat / month

    monday.com Work OS is an open platform where anyone can create the tools they need to run every aspect of their work. The easy-to-use, visual interface includes building blocks like Apps and integrations, allowing teams to seamlessly build or customize the work solutions of their dreams. Whether you need to streamline your sales pipeline, want to create a marketing campaign process, run a robust CRM, or build a project management tracker – monday.com provides a collaborative space for your team

    (55)4.8 out of 5
    Entry Level Price:$1

    Troop Messenger is perfect and easy to use office messaging tool with seamless UI and UX. The features and their functionalities are well crafted across the application making the learning curve simple even for a novice user. It offers a wide range of features such as one-on-one messaging, group conversations, file previews, voice-video calls, screen share, Burnout, Forkout,etc., to deliver uninterrupted work-flows. It has been designed as a freemium pricing business model to suit the business e

    (130)3.9 out of 5
    Entry Level Price:$3 per month

    CA Flowdock is a collaboration tool for teams. CA Flowdock integrates a team inbox and chat, and is integrated with over 50 tools and services.

    (43)4.3 out of 5

    Communicate, collaborate, and reach consensus. Use Cliq to keep up with your team, no matter where you are.

    (223)4.2 out of 5
    Entry Level Price:Free Unlimted Users

    Today, competitive advantage is driven by software innovation. Enterprises need a collaboration platform to drive that innovation while maintaining security and control over their most sensitive data. Mattermost is the open source messaging platform built for DevOps to drive innovation. It gives developers the autonomy and control they need to be more productive while meeting the requirements of IT and security teams. Organizations use Mattermost to automate workflows, streamline coordination, a

    (958)4.2 out of 5
    Optimized for quick response
    Entry Level Price:$25/user

    Quip is a team collaboration solution which combines document and spreadsheet creation and editing with chat and commenting capabilities, to allow teams to communicate about tasks and projects directly while working on them. Quip enables users to create and edit documents, spreadsheets, and checklists collaboratively in real time, through the ‘Smart Inbox’ interface, with the ability to filter and star documents to speed up searching. Document revisions are stored so users can track changes, an

    (82)4.3 out of 5

    Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-w

    (109)4.4 out of 5
    Optimized for quick response

    At Jostle we believe organizations should feel less complex. Employees should find it easy to plug in and do great work. So we designed an intranet that helps fix complexity instead of adding to it. Now work life is simpler. People can actually connect, align, and find information. Since 2009, we’ve helped over 850 organizations worldwide seriously unleash their potential and help their employees thrive. Measured across our customers, we achieve employee participation rates over 85%—that’s 5X in

    (22)4.6 out of 5

    TextMarks is an SMS service that gives businesses the power to instantly reach their audience directly on their mobile phones. TextMarks’s text messaging platform makes it easy to send and schedule mass texts, distribute information and capture leads via SMS. Since 2006, TextMarks reliable and trusted SMS platform has enabled thousands of customers to grow their business, increase customer and employee engagement and deliver timely information to more than 10 million users in the U.S. SMS Produ

    (38)4.7 out of 5
    Entry Level Price:€7 / month per user

    Talkspirit is an Enterprise Social Networking Platform for the Workplace ; providing a full range of features to connect, communicate and collaborate in one simple overview. All the features are located right were you’d expect them to be, and cover three essential areas: 1) Collaboration Provide a collaborative workspace through groups: organise projects, gather feedback, create events and share ideas, knowledge & documents. 2) Communication Provide instant communication through work ch

    (23)4.2 out of 5

    Spark is an Open Source, cross-platform IM client optimized for businesses and organizations.

    (129)4.6 out of 5
    Entry Level Price:$3.40 Per User

    Blink is the no. 1. employee engagement software: our mission is to improve the lives of frontline workers through technology and empower them by giving them a voice. Combining instant messaging, cloud storage, and powerful integrations, Blink is your shortcut for a happier and more productive workforce and for skyrocketing your employee engagement. It's time to upgrade your legacy intranet and ditch breakroom notice boards. Use our award-winning, all-in-one employee engagement software and app

    (176)4.5 out of 5
    Entry Level Price:$0

    Samepage facilitates communication, project management, running meetings, online collaboration and more by combining team chat, video conferencing, screen sharing, task management, file sharing, and real-time team document collaboration in a single cloud-based collaborative workspace.

    (152)4.4 out of 5

    Flock is a communication and collaboration app for modern teams and businesses. Flock empowers teams by providing them with a slew of in-built productivity tools such as shared notes, reminders, to-dos, polls. Users can talk to remote teams over audio and video calls. Screen sharing allows teams to collaborate and share information better. Flock also comes deeply integrated with Google Drive. Other popular third-party integrations include- Google Calendar, Analytics, JIRA, Asana, Github, Twitte

    (103)3.9 out of 5

    HCL Sametime provides real time communication through instant messaging, online meetings, audio and video. Communicate virtually instantly Share files, save time and avoid exceeding mail size quotas. Also manage message history using date and time stamps, people and date searches and a log of sent links and files. Improve online meetings Access online meetings from your desktop, laptop, tablet or smartphone. Share files, applications and screens with people internally or externally using secur

    (208)4.6 out of 5
    Optimized for quick response
    Entry Level Price:$12 per user per month

    Hive is the project management tool behind rockstar teams at Uber, Google, Starbucks, Essence and more. Hive is dedicated to helping teams move faster and improving company-wide efficiency. With flexible project layouts, native email, resourcing, group messaging, and file sharing, Hive connects all aspects of your work. Join thousands of companies moving faster with Hive’s powerful project and process management software.

    (21)4.1 out of 5

    Microsoft Kaizala is a phone-number based, simple, and secure mobile chat app that enables you to connect and coordinate work across your network your organization, vendors, partners, suppliers, and customers.

    (364)4.0 out of 5
    Entry Level Price:$0

    Bitrix24 (www.bitrix24.com) is a collaboration platform launched by Bitrix, Inc. in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, time management, calendars, and more. Bitrix24 has been chosen by over one million organizations worldwide and is free for unlimited users in cloud. On-Premise version of the platform comes with source code access and can be installed on your server.

    (126)4.4 out of 5
    Optimized for quick response
    Entry Level Price:$49/month

    Ryver enables you to organize your team’s communication IN ONE APP with group chat, task management, and voice & video calls.

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    Check out the G2 Grid® for the top Business Instant Messaging Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    Leaders
    High Performers
    Contenders
    Niche
    Chatter
    Spark
    Trillian
    Bitrix24
    CA Flowdock
    HCL Sametime
    Wimi
    Slack
    Glip
    Jabber
    Workplace by Facebook
    Samepage
    Podium
    Front
    Ryver
    Jostle
    monday.com
    TextMarks
    Mattermost
    Webex (formerly Webex Teams)
    Rocket.Chat
    Quip
    Fleep
    Talkspirit
    Microsoft Teams
    Hive
    Bopup
    Flock
    Chanty
    Troop Messenger
    Blink
    Groupe.IO
    Zoho Cliq
    Weseeble
    Kaizala
    Google Hangouts Chat
    Market Presence
    Satisfaction

    Learn More About Business Instant Messaging Software

    What You Should Know About Business Instant Messaging Software

    Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace.

    Key Benefits of Business Instant Messaging Software

    • Offer instant communication capability between team members
    • Allow teams to connect regardless of location
    • Make messages easily searchable
    • Provide a less formal virtual space for team communication
    • Connect an organization horizontally and vertically

    Why Use Business Instant Messaging Software?

    Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack.

    Rapid — Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices.

    Informal — Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette.

    Mobile — All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go.

    Adoptable — Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar.

    Who Uses Business Instant Messaging Software?

    Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount.

    Kinds of Business Instant Messaging Software

    Stand-alone — Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub.

    Embedded — Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in employee intranet software, employee engagement software, or virtual workspaces. Other types of communication software, like video conferencing software, can also provide instant messaging.

    Industry-specific — Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include push-to-talk (PTT) software built in so remote employees have multiple instant communication channels. There are also clinical communication and collaboration platforms and HIPAA compliant messaging software built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries.

    Business Instant Messaging Software Features

    Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out.

    Instant messaging — Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators.

    Status updates — Users can leave a status attached to their profile to indicate their availability.

    Activity feed — An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user.

    Notifications — Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications.

    Emojis — Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own.

    Search — A search bar enables users to use keywords to easily find old messages.

    File sharing — One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing.

    Surveys and polls — Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app.

    Additional Business Instant Messaging Features

    Conferencing — There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently.

    Knowledge base integration — Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base.

    Automatic translation — Some business messaging applications can automatically translate messages from one language into another via machine translation software.

    Screen sharing — Business messengers with video conferencing capability often allow screen sharing between conference participants.

    AI assistants — AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar.

    Potential Issues with Business Instant Messaging Software

    Contextual inappropriateness — The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform.

    This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits.