Text Request Reviews & Product Details

I like that Text Request makes customer communications easy - unlike emails, we have realized increased customer engagement while using this platform.

I like that Text Request ensures more personalized and faster communication and we use it for appointment/scheduling reminders.

Text Request works perfectly when it comes to marketing as we use it to communicate special promotions and offers to our customers.

Thanks to Text Request, we've realized increased sales and increasingly good customer satisfaction. Review collected by and hosted on G2.com.

Text Request has played its role perfectly. No issues at all. Review collected by and hosted on G2.com.

We’ve been using Text Request since 2021, right after reopening post-pandemic, when our original platform ZipWhip transitioned into Text Request. It has been extremely reliable and we’ve never had any issues. As a law firm, we primarily use it for client texting and for sending PDF documents to confirm appointments, court hearings, and other important matters. The ability to attach and upload PDFs is a huge plus. We also really appreciate being able to use our main office phone number instead of an 800 or 888 number—it keeps communication professional and seamless. Highly recommend. Review collected by and hosted on G2.com.

No true dislikes—occasionally there are updates that take a moment to adjust to, but nothing disruptive. Review collected by and hosted on G2.com.

I really appreciate that Text Request allows us to have direct communication with our customers without the hassle of emails. I also value the mobile app because it lets me keep in touch with my customers while I'm on the go and might not be at my computer. Additionally, I like the group text features, even though they could be improved. I find the accessibility of the platform really nice, making it convenient for business marketing texts. Review collected by and hosted on G2.com.

Uploading contacts could be more easily done. Sorting them with the group messaging feature is a little complicated and takes several extra steps. The cost per text is pretty expensive, and it's cumbersome with the character limits and emojis and images costing more. Review collected by and hosted on G2.com.

This is such an easy to use option for communicating with our customers. Even my boss who is not computer savvy picked it up quick! We were able to transfer all of our contacts seemlesly from our other service! Review collected by and hosted on G2.com.

Unable to send and receive video messages. This is a minor issue because we only have a handful of clients that want to share videos with us. Review collected by and hosted on G2.com.

One of the things we value most about Text Request is how simple it was to implement. The platform is intuitive and easy for staff to learn, which allowed us to get up and running quickly. It’s also a very cost-effective solution that helps us maintain efficient communication with clients without adding unnecessary overhead. Review collected by and hosted on G2.com.

The widget customization options are fairly limited. It would be helpful to have more flexibility to adjust the design and functionality so it can better match our website and workflow. Review collected by and hosted on G2.com.

Text Request is texting tool whoch allow companies to send and recive SMS using their phone number.we can also schedule and automate SMS through text request. it provide two way communication , customer service andinternal communication and marketing campaigns.we can also manage bulk massage sending or receiving. Review collected by and hosted on G2.com.

Its advance feature require subscription either monthly or annually which make costly to small or mdium size company. Review collected by and hosted on G2.com.

I really like the great features Text Request offers. The dashboard is very simple to use, which lets me interact with customers easily and spend less time getting more customers. It's easy to navigate all the sections, making me more productive. Plus, the pricing is affordable, which is a huge bonus. The initial setup was very simple and fast, and I would definitely recommend it to friends or colleagues. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

We still use Textrequest on a daily basis and it porvides all the basi functions we need. However, I have noticed some glitches and slow downs in refreshing the page. There tends to be a delay in loading new texts, and sometimes the most recent chats will not appear on the main page. Other than that, everything has been great! Review collected by and hosted on G2.com.

Still can't receive videos. It comes up as 'unsupported attachment'. It would be a good feature for text request to have. Review collected by and hosted on G2.com.

I like when multiple users are texting, I can see the initials of the person that sent the text. I also love that I can schedule texts. I also love that I can search for a text by using the phone number. There's so many great features! Review collected by and hosted on G2.com.

Not sure if you have this or not but I wish I could see an alert in the tab when a new text has come in. I work multiple tabs at time so I think the alert would be nice. Review collected by and hosted on G2.com.

I still like the ease of use and communicating. I love that all my agents can quickly respond to any of the customers on all of our dashboards. Review collected by and hosted on G2.com.

They have raised prices and the variability of it is frustrating. Very hard to budget, Many other companies have flat fees. I still don't like that we can't move clients responses into columns (pipelines whatever you want to call it - for example - "working", "needs follow up" "not interested at this time" etc) and clear them off the boards when they are complete. Review collected by and hosted on G2.com.