Text Request Reviews & Product Details

I find Text Request user-friendly and appreciate that it offers both a desktop and app version, making it versatile for business communications. I like how it provides an easier way to communicate with customers compared to calling or emailing. Additionally, I like that we can link it with our business landline instead of personal cell phones, which is helpful for maintaining professional boundaries. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

I don't like that I have to clear the app notification if I acknowledge something in the desktop version. Review collected by and hosted on G2.com.

We've been using Text Request for over a year now, and it's been extremely helpful for our customer service reps. It has become an easier option for customers to get in contact with us over email or phone calls. The noticeable boost in engagement and lead conversions continue to rise. Highly recommend any business looking to add another way of communicating with their customers and ensure to add the widget to your website! Review collected by and hosted on G2.com.

I would like for Text Request to improve on possibly a ticketing system to be assigned to the customers phone number or if they want to open a new ticket. I believe this would help keep things organized and be able to track down history. Review collected by and hosted on G2.com.

At the moment i am liking the group message feature makes it easier to send marketing messages and keep up with the lost leads- a simple copy/paste and compose the message. The stats after sending the message ie. delivered, opted, undelivered makes it easier to know who we can target. Review collected by and hosted on G2.com.

The edit/delete feature would be a great addition- there has been instances where we mistakenly send a message/wrong contact a text and unfortunately there is no way how to deleted or edit the message, tend to lead to miscommunication for that particular customer. Review collected by and hosted on G2.com.

Their ability to work with me as a (very) small business owner, and the onboarding process. Review collected by and hosted on G2.com.

I was invited to training, but the only day available on the calendar was day after tomorrow, and I'm out of the office all day. I emailed back (making sure it was not a non-reply email address) to ask for other options and haven't heard back, yet. Review collected by and hosted on G2.com.

Text Request feels just as reliable as ever, and it continues to get easier to use over time. I especially appreciate the improvements to message organization and the faster response times. The automation features have also been really helpful for keeping communication consistent without needing a lot of extra effort. Review collected by and hosted on G2.com.

There isn’t much I dislike overall, but I’d appreciate a bit more flexibility in the automated messages and the reporting options. Also, when I’m managing a large number of conversations at once, it could be smoother and easier to handle. Review collected by and hosted on G2.com.

We’ve been using Text Request since 2021, right after reopening post-pandemic, when our original platform ZipWhip transitioned into Text Request. It has been extremely reliable and we’ve never had any issues. As a law firm, we primarily use it for client texting and for sending PDF documents to confirm appointments, court hearings, and other important matters. The ability to attach and upload PDFs is a huge plus. We also really appreciate being able to use our main office phone number instead of an 800 or 888 number—it keeps communication professional and seamless. Highly recommend. Review collected by and hosted on G2.com.

No true dislikes—occasionally there are updates that take a moment to adjust to, but nothing disruptive. Review collected by and hosted on G2.com.

I really appreciate that Text Request allows us to have direct communication with our customers without the hassle of emails. I also value the mobile app because it lets me keep in touch with my customers while I'm on the go and might not be at my computer. Additionally, I like the group text features, even though they could be improved. I find the accessibility of the platform really nice, making it convenient for business marketing texts. Review collected by and hosted on G2.com.

Uploading contacts could be more easily done. Sorting them with the group messaging feature is a little complicated and takes several extra steps. The cost per text is pretty expensive, and it's cumbersome with the character limits and emojis and images costing more. Review collected by and hosted on G2.com.

This is such an easy to use option for communicating with our customers. Even my boss who is not computer savvy picked it up quick! We were able to transfer all of our contacts seemlesly from our other service! Review collected by and hosted on G2.com.

Unable to send and receive video messages. This is a minor issue because we only have a handful of clients that want to share videos with us. Review collected by and hosted on G2.com.

I use Text Request for my real estate brokerage because it's very simple to use. I love that I can schedule texts and even have weekly events texted automatically, making it a 'set and forget it' process. The platform is simple, whether I'm sending group texts or scheduling ahead. It's also handy for sending fliers. I've also appreciated the straightforward setup experience, with a 1-1 Zoom call that made learning the program easy. Review collected by and hosted on G2.com.

There is nothing I dislike Review collected by and hosted on G2.com.

Easy workspace and helpful Textrequest team members providing help Review collected by and hosted on G2.com.

Nothing that we have found yet. We are still in our initial implementation of the software Review collected by and hosted on G2.com.