Business Instant Messaging Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Business Instant Messaging Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Business Instant Messaging Software Articles
2021 Trends in Collaboration Technology
This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.
by Jazmine Betz
How to Stay Organized When Closing Books Remotely
Almost any public or private business with an accounting and finance department performs a month, quarter, and year-end close, which is a series of steps to review, record, and reconcile accounting information.
For this blog, I’m going to refer to only month-end close for consistency and simplicity.
by Nathan Calabrese
How Small Business Employees are Adjusting to Remote Work
G2 is constantly following the evolving B2B tech industry, especially during this uncertain time. As part of a series of articles based on a recent survey we conducted, G2 analysts have highlighted some key issues and statistics about what small business employees are facing while working from home, along with possible tools and courses of action everyone can take away.
by Nathan Calabrese
Collab Tech and Its Impact on Who Gets to Work Remotely
Collaboration software was already a hot topic, then the COVID-19 outbreak happened.
by Jazmine Betz
Work Communications Surveillance and Accountability
In early December, The Verge published a tell-all piece on Away, a direct-to-consumer luggage company. Screenshots from the company’s Slack depicted a multitude of issues, and there’s lots to unpack.
by Jazmine Betz
Business Instant Messaging Software Glossary Terms
A messaging device is a smartphone, pager, or communication tool used to send and receive text, multimedia, or instant messages over a network.
by Whitney Rudeseal Peet
Teams use affinity diagrams to organize and categorize ideas after brainstorming. Learn the steps for creating an affinity map and how to use one.
by Alyssa Towns
Team communication is the exchange of information between two or more colleagues. Learn how to make it effective and transparent at any organization.
by Amanda Hahn-Peters
Polling is the ability to canvas a certain population to gauge their opinion or knowledge on a particular topic. Learn how polling related software helps ease internal business communication among employees.
by Marina Schlosser
Business instant messaging software works as a communication platform for companies via a text-based messaging application. Learn how these products ease internal business communication among employees.
by Marina Schlosser
Business Instant Messaging Software Discussions
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Question on: Slack
Is Slack a good tool?Is Slack a good tool?
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Slack adopts an interactive, open-conversation approach, enabling you to effortlessly connect with team members via chat or swiftly initiate huddles (audio or video calls). This streamlined communication platform allows you to bypass the hassle of emailing different departments when you have queries. Now, anyone can join in to address your questions or provide assistance in a huddle at a snap, fostering a more efficient collaboration. Moreover, screen sharing is a breeze, making it seamless to conduct reviews or offer support.
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Great tool and have fantastic feature available in it including messaging, channels, file sharing, integration video and as well as audio call means many more feature which makes this tool best for business.
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Of course! Check my review, I wasn't offered any compensation for this review and it was written based on my 3 years experience with Slack. https://www.g2.com/products/slack/reviews/slack-review-8685724
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Yes, it is a great tool for messeging and workforce management.
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Yes it is an awesome tool. The UI steals the show and eases your work
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Yes, it is the best tool for business connect and development. user can easily understand and work on it.
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Its a user friendly tools for business use.
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No doubt. It is the best tool I ever use for professional conversation. The features in Slack are Jira Connector, Google Drive updates, Google Meet updates which will help you throughout the busy working day reminding you about your important meetings and many more things.
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this tool is very useful in communicating with teams and clients
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Great software for business. Just what I was looking for. In general, our company is always looking for good tools for business development. And one of them was led world https://enjoythewood.com/collections/led-world-maps . With its advanced technology and innovative features, it enables businesses to streamline their operations and achieve greater efficiency.
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Yes, it is awesome!! Our company loves it.
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Yes, Slack is widely considered an excellent tool for team collaboration, especially for remote and hybrid work environments. It is highly rated for its real-time communication capabilities, ease of use, and integrations with various business tools.
✅ Pros of Slack:
Organized Communication: Channels help keep conversations structured and easy to navigate.
Easy Integrations: Connects with over 2,000 apps (Google Drive, Zoom, Trello, etc.) to streamline workflows.
Searchable History: Quickly find past messages, files, or links with advanced search filters.
Customizable Notifications: Control alerts to reduce distractions and stay focused.
Automation: Slack bots and workflows automate routine tasks, saving time.
Cross-Platform: Works on desktop, mobile, and web browsers for easy access.
⚠️ Cons of Slack:
Cost for Premium Features: The free version has limited message history and integrations.
Information Overload: Too many channels or notifications can become overwhelming.
Learning Curve: Advanced features like bots and workflows may require some training.
File Storage Limits: The free plan has limited storage, which fills up quickly.
🏢 Is Slack Good for Your Organization?
For small teams or startups, Slack is ideal for quick communication and project management.
For large enterprises, it integrates well with other business tools and supports large-scale collaboration.
For remote teams, it provides a strong sense of connection with video calls, huddles, and asynchronous communication.
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Great software for business. Our company is always looking for good tools for business development and slack is one of them.
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Definitely yes. For freshers, Slack is a great way to get exposure to startup work culture and cross-team collaboration. Since most startups use Slack, working with it really helps in building strong communication and collaboration skills early in your career.
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Yes it is a good tool. I am using it for a couple of years.
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Question on: Microsoft Teams
What software do you need for Microsoft teams?What software do you need for Microsoft teams?
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You need Office 365 to use Microsoft Teams.
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You need Office 365... There are paid and freemium tiers.
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Office365 We are using for Teams application
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Microsoft Teams app
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Teams is free to use, but full functionality (like meeting recordings, larger meeting capacity, and advanced admin tools) requires a Microsoft 365 Business or Enterprise subscription.
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We use Office 365 for that.
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To use teams a person has to have a windows OS and a Microsoft account
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All you need is a Microsoft account. To get a basic free version of Microsoft Teams: Make sure you have a Microsoft account.
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For Microsoft Teams, you'll want to have the Teams app on your computer or mobile device. It's like your gateway to the virtual office. You can download it from your app store or the Microsoft website. If you're on a computer, it works with Windows and Mac. And for mobile, it's available on both iPhones and Androids. Just install the app, log in with your work account, and you're ready to chat, meet, and collaborate with your team. It's your all-in-one workplace tool!
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Microsoft Teams Desktop/Web/Mobile App
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You can use Microsoft team by downloading application or software easily available on google , or you can use web version of teams also in case you don't want to download or install
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You need Office 365 to use Microsoft Teams
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you can simply download the Microsoft Teams app from (based on your OS): https://www.microsoft.com/en-us/microsoft-teams/group-chat-software
and sign in to your work account.
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To use Microsoft Teams effectively, you typically need the following software and components:
Microsoft Teams Application: You can download and install the Microsoft Teams desktop application, which is available for Windows, macOS, and Linux. Alternatively, you can use the web version of Teams through a supported web browser without installing any software.
Mobile Apps: Microsoft Teams has mobile apps for iOS and Android devices. You can download and install these apps on your smartphones or tablets for on-the-go access.
Optional Add-Ons: Depending on your organization's needs, you may require additional Microsoft 365 services or add-ons, such as SharePoint for document sharing, OneDrive for file storage, and other integrated apps for enhanced collaboration.
Microsoft Account: You need a Microsoft account or a work/school account provided by your organization to sign in and access Microsoft Teams.
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Microsoft Teams desktop application, the mobile app, or a compatible web browser to use Microsoft Teams. All versions require a Microsoft account to sign in, and a paid plan is needed for advanced features.
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To use Microsoft Teams whether solo or as a business you’ll need just a few essentials:
1.Microsoft Teams app (desktop, web, or mobile)
2.Microsoft account (personal or work/business)
3.Microsoft 365 Business subscription (for companies)
4.Internet connection
5.Camera, mic, and speakers/headset
6.(Business bonus tools): Outlook, OneDrive, SharePoint
In short: download, sign in, connect, and collaborate your digital workspace is ready
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Microsoft Teams Desktop/Mobile App
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Question on: Slack
What is Slack used for?What is Slack used for?
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Internal Communication
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Slack keeps everything organized and makes teamwork faster and simpler.
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It connect us with the people no matter where we are through messaging and calls.
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Think of Slack as if it were a "WhatsApp" or a group chat, but super organized and focused exclusively on work.
Its main goal is to replace internal email and centralize communication in one place.
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Slack is used for Communication, Alert configurations, and Easy external calls
& Presentation
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Slack is a popular collaboration and messaging platform designed for teams and workplaces. It provides a centralized and organized space for communication, file sharing, and collaboration. Here are some key uses and features of Slack:
**Real-Time Messaging:** Slack allows team members to communicate in real time through channels, direct messages, and group messages. Conversations are organized into channels based on topics, projects, or teams, making it easy to follow and reference discussions.
**Channels:** Teams can create channels for specific projects, departments, or topics. Channels help organize conversations and keep discussions relevant to specific areas of work. They can be public or private, allowing for different levels of visibility and accessibility.
**File Sharing:** Slack facilitates the sharing of files, documents, and links. Users can upload and share files directly in channels or through direct messages, making it convenient for collaboration and reference.
**Integration with Other Apps:** Slack integrates with a wide range of third-party apps and services, allowing users to bring information from different tools into their Slack workspace. This integration helps streamline workflows and keep all relevant information in one place.
**Search and Archive:** Slack archives all messages and files, making it easy to search and retrieve information. This is especially useful for referencing past discussions, finding files, or reviewing project history.
**Notifications and Mentions:** Users can customize notification settings to stay informed about relevant conversations. Mentioning a team member using the "@" symbol sends them a notification, ensuring important messages are noticed promptly.
**Collaboration Tools:** Slack includes various collaboration tools such as shared channels, voice and video calls, screen sharing, and interactive messages. These features enhance teamwork and communication.
**Workflow Automation:** Slack supports workflow automation through the use of bots and integrations. Users can set up automated tasks, reminders, and notifications to enhance productivity.
**Security and Compliance:** Slack offers security features such as data encryption, two-factor authentication, and compliance with industry standards. This makes it suitable for businesses and organizations with security and privacy requirements.
**Remote Collaboration:** Slack is particularly valuable for remote teams or teams with members working from different locations. It provides a virtual workspace where team members can stay connected and collaborate regardless of physical proximity.
Overall, Slack is a versatile platform that enhances communication, collaboration, and productivity within teams and organizations, making it a widely used tool in various industries.
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Slack is a new way to communicate with any team effectively, you can chat, make huddles and have a great flow of communication. It's fast and very organized and it is also very secure.
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Slack is an online communication tool that can be used among teams, groups, departments.
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It's used for communication within and across teams. It has a very interactive UX including public/private channels, direct messaging, concept of threads to bundle up a conversation, pinning multiple conversations, bookmarking items, checklists, vast store of standard as well as custom emojis and much more.
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A messaging app called Slack was created especially for use in offices. By providing tools like these, it facilitates more effective team communication and collaboration. Slack uses channels to arrange communication around particular subjects or initiatives. Individuals can engage in debates and remain updated by subscribing to relevant channels. Private chatting between people or small groups is another feature offered by Slack. Documents, photos, and other items can be shared by users with ease in chat rooms and channels. Due to Slack's numerous integrations, users may access information and complete tasks without ever leaving the platform. Slack facilitates video and audio calls, which eases remote teamwork. Slack is a tool designed to replace email for corporate communication. It offers teams a more centralised, efficient, and well-organized way to interact and share information.
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Slack is used to communicate with co-workers internally or with external vendor employees.
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Slack provides group chats for companies, hiring people for working remotely. It doesn't look like numbers of overwhelmed publics, but like structured consequence of topics.
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Slack helps with team communication, especially with remote work. It’s way better than endless email chains, but it can get noisy if you don’t manage notifications right.
The channels within Slack keeps everything organized, no more digging through emails for that one link someone sent months ago.
Also, the search function is a lifesaver when you vaguely remember someone mentioning a project but can’t recall where.
Overall, I’d be lost without it. No. 1 team communication tool.
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Slack is primarily used for internal communications and collaborations.
It has instant messaging, file sharing, groups a.k.a channels, and now has video calls, as well as voice notes.
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Slack is a internal communication platform where you can setup public and private communication channels.
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Slack is used by businesses of all sizes and across all departments to improve communication and workflow efficiency.
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Slack is used to streamline workplace communication, reduce email clutter, and bring people and tools together in one hub.
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Slack is used for fast, organized team communication and collaboration in one place and this is user friendly.
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Slack provides a centralized space where teams communicate through:
Channels organized by project, topic, or team
Direct messages for private one‑to‑one or small‑group chats
It replaces email threads with faster, organized, searchable conversations.
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Business Instant Messaging Software Reports
Mid-Market Grid® Report for Business Instant Messaging
Winter 2026
G2 Report: Grid® Report
Grid® Report for Business Instant Messaging
Winter 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Business Instant Messaging
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Business Instant Messaging
Winter 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Business Instant Messaging
Winter 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Business Instant Messaging
Fall 2025
G2 Report: Grid® Report
Small-Business Grid® Report for Business Instant Messaging
Fall 2025
G2 Report: Grid® Report
Mid-Market Grid® Report for Business Instant Messaging
Fall 2025
G2 Report: Grid® Report
Grid® Report for Business Instant Messaging
Fall 2025
G2 Report: Grid® Report
Momentum Grid® Report for Business Instant Messaging
Fall 2025
G2 Report: Momentum Grid® Report
