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Text Request Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Text Request, praising its simplicity and quick customization options. (80 mentions)
Users find Text Request's communication capabilities efficient, enhancing interactions with patients and providing organized conversations. (49 mentions)
Users love the easy communication features of Text Request, enhancing customer interactions and service efficiency. (44 mentions)
Users find Text Request to be very helpful, enhancing communication and streamlining customer interactions effortlessly. (36 mentions)
Users appreciate the customizable templates that enhance consistency and efficiency in client communications. (34 mentions)
Users appreciate the simplicity and ease of use of Text Request, finding it a valuable tool for communication. (25 mentions)
Users find the missing features in Text Request limit functionality, such as character count and integration options. (18 mentions)
Users find the limited features of Text Request restrict their ability for advanced campaigns and customization. (12 mentions)
Users find the pricing expensive, particularly small businesses, and desire more flexibility in spending tiers. (10 mentions)
Users desire more customization options for personalizing texts and improving interface comfort for better usability. (9 mentions)
Users experience sending issues with Text Request, particularly with notifications and some carriers like T-Mobile. (8 mentions)
Users find the chat issues in Text Request problematic, with constant notifications and slow loading times affecting usability. (7 mentions)
Users find the lack of notifications frustrating, as it leads to missed messages and constant distractions. (7 mentions)
Users face file sharing issues with size limitations and notification problems, impacting their overall experience with Text Request. (5 mentions)
Users find functionality issues with Text Request, particularly regarding message response visibility and permission limitations. (5 mentions)
Users find difficult navigation challenging, often struggling to locate features and search for contacts effectively. (4 mentions)
Users experience slow performance with Text Request, facing app freezes and delays in loading and notifications. (4 mentions)
Users find the contact management interface challenging, as it complicates saving and adding contact information. (2 mentions)

Top Pros or Advantages of Text Request

1. Ease of Use
Users appreciate the ease of use of Text Request, praising its simplicity and quick customization options.
See 80 mentions

See Related User Reviews

SA

sydney a.

Small-Business (50 or fewer emp.)

3.0/5

"Simple & Convenient"

What do you like about Text Request?

very self explanitory, simple sweet and to the point

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use tool for keeping communication flowing"

What do you like about Text Request?

I love that it's easy to use, easy to customize, and fast.

2. Communication
Users find Text Request's communication capabilities efficient, enhancing interactions with patients and providing organized conversations.
See 49 mentions

See Related User Reviews

ST

Sarah T.

Small-Business (50 or fewer emp.)

4.0/5

"Great tool for communicating with clients"

What do you like about Text Request?

I enjoy the customizable templates, they are easy to use and create consistency with our customer communication. The set up is easy to navigate and

AD

Ann D.

Small-Business (50 or fewer emp.)

5.0/5

"easy to use"

What do you like about Text Request?

it makes it really easy to reach out to students and see messages sent out by other educators

3. Easy Communication
Users love the easy communication features of Text Request, enhancing customer interactions and service efficiency.
See 44 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about Text Request?

So easy to use, Can toggle between lines, leave messages unread

Jose O.
JO

Jose O.

Mid-Market (51-1000 emp.)

5.0/5

"Awesome and easy!"

What do you like about Text Request?

Easy to contact our patients without the hassle of being unable to reach them due to them thinking we are a spam caller. Easy to provide the best

4. Helpful
Users find Text Request to be very helpful, enhancing communication and streamlining customer interactions effortlessly.
See 36 mentions

See Related User Reviews

JC

Jessica C.

Small-Business (50 or fewer emp.)

5.0/5

"Great for Small Business!"

What do you like about Text Request?

This is such an easy to use option for communicating with our customers. Even my boss who is not computer savvy picked it up quick! We were able to tr

TW

Taylor W.

Mid-Market (51-1000 emp.)

5.0/5

"Text Request for simplifiedmarketing"

What do you like about Text Request?

Text Request has been very helpful for my department to streamline our marketing efforts when it comes to texting. It is really easy to create brand s

5. Client Interaction
Users appreciate the customizable templates that enhance consistency and efficiency in client communications.
See 34 mentions

See Related User Reviews

ST

Sarah T.

Small-Business (50 or fewer emp.)

4.0/5

"Great tool for communicating with clients"

What do you like about Text Request?

I enjoy the customizable templates, they are easy to use and create consistency with our customer communication. The set up is easy to navigate and

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Tool to Contact Clients"

What do you like about Text Request?

We use the templates feature for contacting clients. It saves keystrokes and time. It was very easy to switch from our previous texting system. Text

6. Simple
Users appreciate the simplicity and ease of use of Text Request, finding it a valuable tool for communication.
See 25 mentions

See Related User Reviews

JC

Jessica C.

Small-Business (50 or fewer emp.)

5.0/5

"Great for Small Business!"

What do you like about Text Request?

This is such an easy to use option for communicating with our customers. Even my boss who is not computer savvy picked it up quick! We were able to tr

TW

Taylor W.

Mid-Market (51-1000 emp.)

5.0/5

"Text Request for simplifiedmarketing"

What do you like about Text Request?

Text Request has been very helpful for my department to streamline our marketing efforts when it comes to texting. It is really easy to create brand s

Top Cons or Disadvantages of Text Request

1. Missing Features
Users find the missing features in Text Request limit functionality, such as character count and integration options.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Text Request?

Not as many characters per text as others I have used.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great for bulk texting"

What do you dislike about Text Request?

I wish there were ways to personalize a group text (ie, it would plug in the person's name or location)

2. Limited Features
Users find the limited features of Text Request restrict their ability for advanced campaigns and customization.
See 12 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Text Request?

Not as many characters per text as others I have used.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great App"

What do you dislike about Text Request?

That i cant do group chats where everyone can see the messages

3. Expensive
Users find the pricing expensive, particularly small businesses, and desire more flexibility in spending tiers.
See 10 mentions

See Related User Reviews

Andrew B.
AB

Andrew B.

Small-Business (50 or fewer emp.)

4.0/5

"Must have texting product for your business"

What do you dislike about Text Request?

Cost can get expensive if you text frequently. Onboarding can be tricky too.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Simplifying Customer Engagement with Text Messaging"

What do you dislike about Text Request?

1- Limited Features for Advanced Campaigns. 2- Pricing can be considered expensive for small business. 3- Limited customizaion for the templates use

4. Limited Customization
Users desire more customization options for personalizing texts and improving interface comfort for better usability.
See 9 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Useful Software for Mass Texts"

What do you dislike about Text Request?

The interface is bright and uneasy on the eyes. I wish I could change the color of the background, size and style font, and have a bit more customizat

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great for bulk texting"

What do you dislike about Text Request?

I wish there were ways to personalize a group text (ie, it would plug in the person's name or location)

5. Sending Issues
Users experience sending issues with Text Request, particularly with notifications and some carriers like T-Mobile.
See 8 mentions

See Related User Reviews

AW

abe w.

Mid-Market (51-1000 emp.)

5.0/5

"Useful for parts assistance"

What do you dislike about Text Request?

Pretty much nothing only thing would be not being able to send files very well at certain times, but otherwise it is terrific!!

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great texting application for large companies!"

What do you dislike about Text Request?

I cannot really say that I don't like anything about text request other than the 2 weeks it took to fix messages not sending to anyone with tmobile.

6. Chat Issues
Users find the chat issues in Text Request problematic, with constant notifications and slow loading times affecting usability.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great App"

What do you dislike about Text Request?

That i cant do group chats where everyone can see the messages

ST

Sarah T.

Small-Business (50 or fewer emp.)

4.0/5

"Great tool for communicating with clients"

What do you dislike about Text Request?

A pop up alert for new messages would be nice. The app intergation while useful can some times get in the way.

7. Lack of Notifications
Users find the lack of notifications frustrating, as it leads to missed messages and constant distractions.
See 7 mentions

See Related User Reviews

ST

Sarah T.

Small-Business (50 or fewer emp.)

4.0/5

"Great tool for communicating with clients"

What do you dislike about Text Request?

A pop up alert for new messages would be nice. The app intergation while useful can some times get in the way.

MM

Matt M.

Small-Business (50 or fewer emp.)

5.0/5

"Works very well"

What do you dislike about Text Request?

Had trouble w alerts but I figured it out.

8. File Sharing Issues
Users face file sharing issues with size limitations and notification problems, impacting their overall experience with Text Request.
See 5 mentions

See Related User Reviews

AW

abe w.

Mid-Market (51-1000 emp.)

5.0/5

"Useful for parts assistance"

What do you dislike about Text Request?

Pretty much nothing only thing would be not being able to send files very well at certain times, but otherwise it is terrific!!

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great texting application for large companies!"

What do you dislike about Text Request?

I cannot really say that I don't like anything about text request other than the 2 weeks it took to fix messages not sending to anyone with tmobile.

9. Functionality Issues
Users find functionality issues with Text Request, particularly regarding message response visibility and permission limitations.
See 5 mentions

See Related User Reviews

Jack B.
JB

Jack B.

Small-Business (50 or fewer emp.)

5.0/5

"Premium Communication Made Simple"

What do you dislike about Text Request?

Key word searching could greatly improve navigation of old conversations.

Tatiana F.
TF

Tatiana F.

Small-Business (50 or fewer emp.)

5.0/5

"Best SMS service in 2024"

What do you dislike about Text Request?

Sometimes, it can be hard to find specific features, and the learning curve can be a bit steep for new users. Additionalty, it a bit difficult to find

10. Difficult Navigation
Users find difficult navigation challenging, often struggling to locate features and search for contacts effectively.
See 4 mentions

See Related User Reviews

Flourish S.
FS

Flourish S.

Small-Business (50 or fewer emp.)

3.0/5

"Good but could improve!"

What do you dislike about Text Request?

I dislike that when I am creating a new text thread and I need to copy and paste something, the system will glitch and close out that tab. I am able t

Tatiana F.
TF

Tatiana F.

Small-Business (50 or fewer emp.)

5.0/5

"Best SMS service in 2024"

What do you dislike about Text Request?

Sometimes, it can be hard to find specific features, and the learning curve can be a bit steep for new users. Additionalty, it a bit difficult to find

11. Slow Performance
Users experience slow performance with Text Request, facing app freezes and delays in loading and notifications.
See 4 mentions

See Related User Reviews

KM

Katrina M.

Enterprise (> 1000 emp.)

5.0/5

"Text Request is the BEST"

What do you dislike about Text Request?

Sometimes the servers can be spotty but its usually fixed quickly

Flourish S.
FS

Flourish S.

Small-Business (50 or fewer emp.)

3.0/5

"Good but could improve!"

What do you dislike about Text Request?

I dislike that when I am creating a new text thread and I need to copy and paste something, the system will glitch and close out that tab. I am able t

12. Contact Management
Users find the contact management interface challenging, as it complicates saving and adding contact information.
See 2 mentions

See Related User Reviews

Jack B.
JB

Jack B.

Small-Business (50 or fewer emp.)

5.0/5

"Premium Communication Made Simple"

What do you dislike about Text Request?

Key word searching could greatly improve navigation of old conversations.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Text Request is very helpful and insightful"

What do you dislike about Text Request?

Least helpful is that it is hard to save contact info

Text Request Reviews (940)

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Reviews

Text Request Reviews (940)

View 3 Video Reviews
4.6
940 reviews
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Anshu K.
AK
Product specialist
Mid-Market (51-1000 emp.)
"Great SMS Tool for Businesses, but Advanced Features Require Subscription"
What do you like best about Text Request?

Text Request is texting tool whoch allow companies to send and recive SMS using their phone number.we can also schedule and automate SMS through text request. it provide two way communication , customer service andinternal communication and marketing campaigns.we can also manage bulk massage sending or receiving. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Its advance feature require subscription either monthly or annually which make costly to small or mdium size company. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

thank you for leaving us this review.

EH
Vice President
Small-Business (50 or fewer emp.)
"Wished it implemented with more and quit raising prices"
What do you like best about Text Request?

I still like the ease of use and communicating. I love that all my agents can quickly respond to any of the customers on all of our dashboards. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

They have raised prices and the variability of it is frustrating. Very hard to budget, Many other companies have flat fees. I still don't like that we can't move clients responses into columns (pipelines whatever you want to call it - for example - "working", "needs follow up" "not interested at this time" etc) and clear them off the boards when they are complete. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Hello Erika, Thank you so much for taking the time to leave a helpful review. I have sent your "Dislike" to our Product team. Thank you again for your input.

SD
Account Executive, HR Manager
Small-Business (50 or fewer emp.)
"A great application/software to use."
What do you like best about Text Request?

Here are a few new things a like about Text Request -

- Able to send standalone images/PDF's

- New desktop app + browser extension makes it easier to access & is convenient.

- Also we can assign roles per account user

- Easy to sync with CRM's & quickbooks Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I think text request can improve with some points mentioned below -

- Pricing is not clearly listed on the website for all plans.

- mass messaging can feel limited with carrier restrictions. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you so much for taking the time to leave us a review. So glad that Text Request has made your day-to-day work easier.

JC
Warehouse
Mid-Market (51-1000 emp.)
"Text Request is clear, concise, and easy to use."
What do you like best about Text Request?

There have been several Quality-Of-Life updates since my last response. The interface is operating much better than before. Quicker response times, and ease of use have helped improve Text Request to a much better program. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

My earlier remarks have been taken into consideration and seem to have been implemented. Occasionally, we will have texts that don't get received into the program which is not ideal, but those seem few and far between. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

So glad that your team has been able to streamline your conversation. Thank you for leaving us a review.

DW
Medical practitioner
Computer Games
Small-Business (50 or fewer emp.)
"A great application to use."
What do you like best about Text Request?

The best thing about this software is that it makes easier for a business to contact the consumers and the job is done very quickly and efficiently with no waste of time. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

There is nothing that I don't like about this software, I love the way this software works, because it is so easy and handy like any person who doesn't know how to use a computer will also be able to use this. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Dipanshu,

thank you so much for leaving us a review. Please reach out if you ever run into any issues.

PD
Account Manager
Small-Business (50 or fewer emp.)
"Revolutionized My Customer Interactions"
What do you like best about Text Request?

A Game-Changer for Customer Engagement – Intuitive, Beautiful, and Impactful". it has streamlined my communication, improved responsiveness, and elevated the overall customer experience. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I would suggest exploring integrations or partnerships with other popular software platforms. If this tool could seamlessly merge with other systems businesses already use, it would become an even bigger game-changer. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you so much for updating your review. Can't wait to share your experience with the rest of the team! If you have any integrations you'd like to see, please reach out to your success rep, our text us!

Flourish S.
FS
Administrator / Front Desk
Small-Business (50 or fewer emp.)
"Good but could improve!"
What do you like best about Text Request?

I like how clear it is as the interfacing is very easy to navigate and I don't ever get lost trying to find information. I like that we are able to send texts that are bigger than 160 characters and that it is able to group them together. I like the function of the templates! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I dislike that when I am creating a new text thread and I need to copy and paste something, the system will glitch and close out that tab. I am able to re-open it and my text is still there, however for some reason the contact was removed from it.

I dislike that the colors are so bland, slightly depressing. I wish that the white and gray had a little bit of warmth to the colors. It can still be an off-white color but just bring in warmth. Same thing with the gray.

I dislike that when I re-open the application it always goes to the grid view, I wish I could make the combined view open automatically every time I open text request. I also wish that in the sort and filter it was automatically sorted by newest first.

Also, I really hate that if I ever resolve a conversation, if that person texts again it will not automatically make the conversation unresolved. I have to manually go in and uncheck it to make it unresolved. Which creates problems if it automatically puts the sort filter as show at the top all unresolved messages. I have accidentally missed many messages due to this feature. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you for taking the time to leave us a review. I've let our Product team know about your dislikes. You can make those grid changes permanent by going into your user settings. Please reach out to success@textrequest.com and they can help you!

Carol B.
CB
Center Director
Small-Business (50 or fewer emp.)
"Early User of Text Request as Business"
What do you like best about Text Request?

Text Request has been easy to maneuver and learn. The tech staff has been great to meet with us via zoom and train as needed. The help tools are also great. There is so much marketing potential offered as well with Keyword searches and Customer Tags. It has been a great start to do business with this company. Our transition has been seamless. Thank you, Text Request and staff, for your continued support and service. After longer use, I still agree that it is a great service. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I don't dislike anything. Everything is great! Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Carol, happy to hear that you've found Text Request easy to navigate and learn.

Yanni .
Y
Digital Marketing
Small-Business (50 or fewer emp.)
"Seamless & Effective"
What do you like best about Text Request?

We've been using the Text Request Widget on our site for a few months now, and it's been a total game-changer. It's easy to install, super user-friendly, and helps us connect with customers instantly. We've seen a noticeable boost in engagement and lead conversions. Highly recommend it to any business looking to streamline communication! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

The only downside is that we’d love to see more customization options for the website widget to better match our branding and layout. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Yanni, thank you so much for leaving us a review. Please reach out to success@textrequest.com and let them know what types of customizations you'd like to have on the SMS Widget.

SA
assistant
Hospitality
Small-Business (50 or fewer emp.)
"User friendly"
What do you like best about Text Request?

the app works like a beast, the quick way to communicate with clients since not everyone is available for a call and this software is the best option to bridge that gap. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

There is a slight glitch from time to time that takes the text message a little to load then to reflect to be sent. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Stephanie, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you run into that glitch.

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