It's great that it uses our landline number so we only have to give out 1 number to people. We also love that we can schedule texts, which we make use of daily, and it's been super helpful to be able to send out group texts. Review collected by and hosted on G2.com.

The only thing that we've noticed is not being able to update a phone number for a contact if they get a new number. But other than that we have been happy with everything so far. Review collected by and hosted on G2.com.

TextRequest has been an excellent platform for communication with both prospective and existing customers as well as employees. We use it daily for almost all communications - giving time updates, confirming appointments, setting up interviews, sending marketing text messages to prospective clients, etc. I would go so far as to say it is the most important tool we use. Each staff member has their own account so it's easy to tell who has handled/communicated with whom. We also recently discovered that you can tag contacts with different tags or add them to groups so that users can sort/filter their view for only contacts related to their office, which is awesome. Review collected by and hosted on G2.com.

I still would prefer if they allowed you to use the brackets to put names in so that we can copy/paste messages to make things quicker. The templates are easy enough to use, however, it was just slightly faster to type "Hi [First Name], your clean is on X day at X time" and copy paste that message to multiple different people and have it automatically send that contact's name when the message was sent. TextRequest works slightly differently. When you create a template or type a message to someone and use the bracket list to put a name in, it automatically enters their name in the text BEFORE sending, so you are unable to then copy/paste that message to another person without sending the wrong name. Likewise, if you were to use my previously mentioned method (typing " [First Name] " and send it - the customer would receive a message that says Hi [First Name], not their actual name. Review collected by and hosted on G2.com.

I love that I can use keywords to make separate campaigns and also tag messages so that we can run metrics on who is handling each client that reaches out. Review collected by and hosted on G2.com.

The app and website is a little glitchy, a little funky. There is definitely room for improvement when it comes to the organization of data and customers. Especially once we are done with the client, we should be able to clear them or archive them from our view. I would also like to be able to integrate with Agency Zoom. We currently have all of our other leads come through there, and then AZ works with everything else, so the customer would be entered there automatically when the text comes through and then gets brought through all stages until completion. Review collected by and hosted on G2.com.

It's easy to use and allows the clinic to communicate with clients on another platform other than email and phone calls. I appreciate that you can customize your contacts easily as well. Clients really appreciate that we can use this platform for communication after clinic hours. Review collected by and hosted on G2.com.

Sometimes there is lag when sending messages. Sometimes the system as a whole glitches but support is usual swift in getting the kinks worked out. Review collected by and hosted on G2.com.

I love the simplicity and ease of using it. It's simple to just uploade a list of people to text, use a template and send a bulk text. Review collected by and hosted on G2.com.

Still haven't discovered anything that needs to be changed. Review collected by and hosted on G2.com.

The customer support is SO efficient and effective. Set up was SUPER easy, and training was done quickly. This is different from other texting platforms because you can create discrete group texts (great for classes) and you can schedule text messages, which is also great for enrollment workflows. You can use it on your desktop or phone, and its just really great and totally affordable for small business owners! Review collected by and hosted on G2.com.

Nothing, honestly its so great and I'm so glad I have it! Review collected by and hosted on G2.com.

We like the auto responder option on days we are closed! Review collected by and hosted on G2.com.

Sometimes we have issues sending messages in the auto responder that have emojis and removing them fixes the issue. Perhaps improve on this so we don't have those problems? Review collected by and hosted on G2.com.

Text Request makes it easy to reach out to clients for follow-ups, quick questions, and much more. It’s also a great platform to offer valuable after hours support to clients. Review collected by and hosted on G2.com.

Sometimes the refresh rate for the messages isn't the best. It’s also easy for clients to accidentally opt out of messaging when they are trying to cancel an appointment. Review collected by and hosted on G2.com.

The service was easy to launch and simple to use. We found the transition from our other text service very easy and we were up and running with little disruption. The minor hiccups were easily overcome with the great tech support and good customer service guiding us to the results we wanted Review collected by and hosted on G2.com.

there are no issues or concerns so far. We are satisfied with the service and product Review collected by and hosted on G2.com.

I find Text Request user-friendly and appreciate that it offers both a desktop and app version, making it versatile for business communications. I like how it provides an easier way to communicate with customers compared to calling or emailing. Additionally, I like that we can link it with our business landline instead of personal cell phones, which is helpful for maintaining professional boundaries. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

I don't like that I have to clear the app notification if I acknowledge something in the desktop version. Review collected by and hosted on G2.com.