Top Free Business Instant Messaging Software

Check out our list of free Business Instant Messaging Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Business Instant Messaging Software to ensure you get the right product.

View Free Business Instant Messaging Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
55 Business Instant Messaging Products Available
View all Business Instant Messaging Software
View all Business Instant Messaging Software

Slack

(39,042)4.5 out of 5
Entry Level Price:Free
5th Easiest To Use in Business Instant Messaging software
View top Consulting Services for Slack
OverviewUser Satisfaction
Product Description

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users: Software Engineer, Project Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 41% Small-Business, 41% Mid-Market
User Sentiment

Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing. Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
User SatisfactionSeller Details
Slack features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.2
Web Application
Average: 9.0
9.0
Integrations
Average: 8.4
9.1
File Sharing
Average: 8.8
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Company Website
https://www.salesforce.com/
Twitter
@salesforce
LinkedIn® Page
https://www.linkedin.com/company/3185/
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389

Microsoft Teams

(18,988)4.4 out of 5
Entry Level Price:$4.80
6th Easiest To Use in Business Instant Messaging software
View top Consulting Services for Microsoft Teams
OverviewUser Satisfaction
Product Description

Microsoft Teams is a comprehensive collaboration platform developed by Microsoft, designed to streamline communication and teamwork within organizations. It integrates chat, video conferencing, file s

Users: Software Engineer, Project Manager · Industries: Information Technology and Services, Computer Software · Market Segment: 39% Enterprise, 38% Mid-Market
User SatisfactionWhat G2 Users Think
Microsoft Teams features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Web Application
Average: 9.0
8.7
Integrations
Average: 8.4
8.9
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
BO
Free WiFi for conference calls and messaging, making it easier to collaborate. Read review
Ali Omar F.
AF
Its chatroom is perfect, and you can save it for the long term. Read review
Seller Details
Year Founded
1975
HQ Location
Redmond, Washington
Company Website
https://www.microsoft.com/
Twitter
@microsoft
LinkedIn® Page
https://www.linkedin.com/company/microsoft/
Ownership
MSFT
Phone
+1 (877) 276-2464
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Zoom Workplace

(56,389)4.5 out of 5
Entry Level Price:Free
7th Easiest To Use in Business Instant Messaging software
View top Consulting Services for Zoom Workplace
OverviewUser Satisfaction
Product Description

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with bui

Users: Owner, Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 51% Small-Business, 31% Mid-Market
User Sentiment

Reviewers frequently mention the convenience and efficiency of Zoom Workplace, highlighting its reliable video and audio quality, AI features for summarizing meetings and managing recordings, user-friendly interface, and the ability to reduce travel costs and enhance productivity. Users reported occasional performance issues such as lag or delays during calls, especially with weaker internet connections, and some found the interface to be cluttered and slightly overwhelming due to the expanding feature set.
User SatisfactionSeller Details
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Web Application
Average: 9.0
8.5
Integrations
Average: 8.4
8.6
File Sharing
Average: 8.8
Seller Details
Year Founded
2011
HQ Location
San Jose, CA
Company Website
https://www.zoom.com
Twitter
@zoom
LinkedIn® Page
https://www.linkedin.com/company/2532259/

Webex Suite

(18,890)4.2 out of 5
Entry Level Price:$0.00
15th Easiest To Use in Business Instant Messaging software
OverviewUser Satisfaction
Product Description

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Ca

Users: Software Engineer, Senior Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 50% Enterprise, 31% Mid-Market
User SatisfactionWhat G2 Users Think
Webex Suite features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.8
Web Application
Average: 9.0
8.7
Integrations
Average: 8.4
8.6
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
Verified User in Consumer Electronics
CC
The ability to have online meetings from any place Read review
Verified User in Construction
UC
The main advantages of Webex Suite come down to: Consolidation (everything in one platform) Cost efficiency (fewer tools to pay... Read review
Seller Details
Year Founded
1984
HQ Location
San Jose, CA
Company Website
https://www.cisco.com
Twitter
@Cisco
LinkedIn® Page
https://www.linkedin.com/company/cisco/
Ownership
NASDAQ:CSCO
Phone
847-678-6600

Google Workspace

(48,002)4.6 out of 5
Entry Level Price:$6.00
2nd Easiest To Use in Business Instant Messaging software
View top Consulting Services for Google Workspace
OverviewUser Satisfaction
Product Description

Google Workspace is a comprehensive productivity and collaboration solution designed to help users streamline their work processes by integrating essential tools such as email, chat, file storage, and

Users: Student, Teacher · Industries: Information Technology and Services, Education Management · Market Segment: 46% Small-Business, 35% Mid-Market
User Sentiment

Users frequently mention the seamless integration of various tools, the ability to collaborate in real time, and the convenience of having everything in one place as major benefits. Users experienced issues with Google Sheets being laggy, difficulties in finding files, and limitations in advanced formatting and data analysis capabilities.
User SatisfactionSeller Details
Google Workspace features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
9.1
Web Application
Average: 9.0
8.7
Integrations
Average: 8.4
8.8
File Sharing
Average: 8.8
Seller Details
Year Founded
1998
HQ Location
Mountain View, CA
Company Website
https://cloud.google.com/
Twitter
@google
LinkedIn® Page
https://www.linkedin.com/company/1441/
Ownership
NASDAQ:GOOG
Phone
+1 (650) 253-0000

ClickUp

(12,404)4.6 out of 5
Entry Level Price:Free
12th Easiest To Use in Business Instant Messaging software
View top Consulting Services for ClickUp
OverviewUser Satisfaction
Product Description

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for hu

Users: CEO, Project Manager · Industries: Marketing and Advertising, Computer Software · Market Segment: 77% Small-Business, 19% Mid-Market
User Sentiment

Reviewers frequently mention the convenience of having a centralized platform for task management, the ability to customize workflows, and the benefit of AI features for efficiency. Users reported a steep learning curve due to the abundance of features, occasional performance issues, and difficulties with the initial setup and mobile app functionality.
User SatisfactionSeller Details
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
9.2
Web Application
Average: 9.0
8.8
Integrations
Average: 8.4
9.0
File Sharing
Average: 8.8
Seller Details
Year Founded
2017
HQ Location
San Diego, California
Company Website
https://ClickUp.com
Twitter
@clickup
LinkedIn® Page
https://www.linkedin.com/company/12949663/

Connecteam

(3,505)4.6 out of 5
Entry Level Price:Free
8th Easiest To Use in Business Instant Messaging software
OverviewUser Satisfaction
Product Description

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

Users: Owner, Manager · Industries: Construction, Retail · Market Segment: 83% Small-Business, 14% Mid-Market
User Sentiment

Reviewers like Connecteam's user-friendly interface, its ability to centralize various team management functions into one platform, and its mobile-friendly design that allows for efficient remote team management. Reviewers noted issues with Connecteam's pricing structure, which can become costly for smaller teams, occasional technical glitches, and a lack of advanced reporting capabilities.
User SatisfactionSeller Details
Connecteam features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.0
Web Application
Average: 9.0
8.0
Integrations
Average: 8.4
8.8
File Sharing
Average: 8.8
Seller Details
Year Founded
2015
HQ Location
New York, NY
Company Website
https://connecteam.com
Twitter
@ConnecteamApp
LinkedIn® Page
https://www.linkedin.com/company/10591384/

RingCentral Video

(503)4.2 out of 5
Entry Level Price:$0
10th Easiest To Use in Business Instant Messaging software
OverviewUser Satisfaction
Product Description

Glip is a conversation platform for teams to plan, share & organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative tas

Users: Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 48% Mid-Market, 42% Small-Business
User SatisfactionWhat G2 Users Think
RingCentral Video features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.7
Web Application
Average: 9.0
8.3
Integrations
Average: 8.4
8.6
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
DE
Rincentral Video has been a very reliable tool for my work meetings, I like that it doesn't lag even when multiple people join the meeting. Easy to... Read review
Richard R.
RR
It connects right away, hassle-free, with no lag. Read review
Seller Details
Year Founded
1999
HQ Location
Belmont, CA
Company Website
https://www.ringcentral.com
Twitter
@RingCentral
LinkedIn® Page
https://www.linkedin.com/company/60868/
Ownership
NYSE:RNG

Microsoft 365

(5,819)4.6 out of 5
Entry Level Price:$6.00
4th Easiest To Use in Business Instant Messaging software
View top Consulting Services for Microsoft 365
OverviewUser Satisfaction
Product Description

Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in t

Users: Owner, Manager · Industries: Information Technology and Services, Education Management · Market Segment: 37% Mid-Market, 35% Small-Business
User Sentiment

Users like the ease of use of Microsoft 365, its ability to boost productivity through features like autosaving, and its seamless integration with business operations and other apps within the same environment. Reviewers noted some lost functionality in the new Outlook, difficulty in picking the location where files are saved, and occasional performance issues with certain apps and features.
User SatisfactionSeller Details
Microsoft 365 features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Web Application
Average: 9.0
8.9
Integrations
Average: 8.4
9.4
File Sharing
Average: 8.8
Seller Details
Year Founded
1975
HQ Location
Redmond, Washington
Company Website
https://www.microsoft.com/
Twitter
@microsoft
LinkedIn® Page
https://www.linkedin.com/company/microsoft/
Ownership
MSFT
Phone
+1 (877) 276-2464

Mattermost

(368)4.3 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their

Users: Senior Software Engineer, Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 37% Mid-Market, 33% Enterprise
User SatisfactionWhat G2 Users Think
Mattermost features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.9
Web Application
Average: 9.0
8.3
Integrations
Average: 8.4
8.7
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
WL
I like how it keeps privacy at top priority. Easy integration with sign in tools. Also I like how it syncs messages quickly even if we run it in... Read review
Allan Francisco J.
AJ
Free version works like a charm. It has all the necessary features. It is very similar to Slack. Read review
Seller Details
Year Founded
2016
HQ Location
Palo Alto, CA
Company Website
https://mattermost.com/
Twitter
@mattermosthq
LinkedIn® Page
https://www.linkedin.com/company/27670348/

Missive

(828)4.7 out of 5
Entry Level Price:Free
9th Easiest To Use in Business Instant Messaging software
OverviewUser Satisfaction
Product Description

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes l

Users: CEO, Owner · Industries: Accounting, Marketing and Advertising · Market Segment: 88% Small-Business, 11% Mid-Market
User SatisfactionWhat G2 Users Think
Missive features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
9.1
Web Application
Average: 9.0
8.3
Integrations
Average: 8.4
8.7
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
Alok k.
AK
Being able to bring in experts using private comments without making the actual email messy is really valuable. I appreciate seeing all... Read review
YUDHVEER S.
YS
The ability to involve subject matter experts through private comments—without cluttering the main email thread—is extremely valuable. It keeps... Read review
Seller Details
Year Founded
2015
HQ Location
Quebec, QC
Company Website
https://missiveapp.com
Twitter
@missiveapp
LinkedIn® Page
https://www.linkedin.com/company/missive-app/

Rocket.Chat

(374)4.2 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficie

Users: Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 49% Mid-Market, 36% Small-Business
User SatisfactionWhat G2 Users Think
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.8
9.0
Web Application
Average: 9.0
8.5
Integrations
Average: 8.4
8.6
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
KY
Open-source and self-hosted—full data control and easy customization. Read review
Sanal A.
SA
I find Rocket.Chat very helpful for internal chats, especially when it's difficult to discuss team problems via calls. I like that we can mention... Read review
Seller Details
Year Founded
2015
HQ Location
Wilmington, Delaware
Company Website
https://rocket.chat/
Twitter
@RocketChat
LinkedIn® Page
https://www.linkedin.com/company/9487844/

Flock

(301)4.4 out of 5
OverviewUser Satisfaction
Product Description

Flock is a communication and collaboration app for modern teams and businesses. Flock empowers teams by providing them with a slew of in-built productivity tools such as shared notes, reminders, to-do

Users: Inside sales specialist, Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 47% Small-Business, 39% Mid-Market
User SatisfactionWhat G2 Users Think
Flock features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Web Application
Average: 9.0
8.4
Integrations
Average: 8.4
9.1
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
DM
Its helps in comuunication with internal resources they can chat and share files through flock Its a communication tool Read review
Mukhtar A.
MA
FreeConferenceCall.com has helped me a lot in holding the team discussions and also while working with clients. Features include screen-sharing... Read review
Seller Details
Year Founded
2005
HQ Location
Menlo Park, US
Company Website
https://flock.com
Twitter
@Flock
LinkedIn® Page
https://www.linkedin.com/company/flock/

Swit

(361)4.7 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Swit is every team's work hub that consolidates collaboration essentials in one place - task, chat, goals, approvals, and integrations with Google Workspace and Microsoft 365. It's purpose-built to dr

Users: CEO, Deputy General Manager · Industries: Airlines/Aviation, Computer Software · Market Segment: 50% Small-Business, 42% Mid-Market
User SatisfactionWhat G2 Users Think
Swit features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.1
Web Application
Average: 9.0
9.0
Integrations
Average: 8.4
9.0
File Sharing
Average: 8.8
What G2 Users ThinkSeller Details
Verified User in Non-Profit Organization Management
AN
Integration with google drive makes setting tasks very easy and free! Read review
Verified User in Commercial Real Estate
UC
I LOVE that you can assign tasks to specific individuals so you know who to go to for what and that you can attach all the different platforms... Read review
Seller Details
Year Founded
2018
HQ Location
San Francisco, California
Company Website
https://swit.io/
Twitter
@GetSwit
LinkedIn® Page
https://www.linkedin.com/company/18707183/

Hive

(666)4.6 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Hive is a type of project management software solution designed to help teams streamline their workflows and enhance collaboration. This platform provides a comprehensive suite of tools that cater to

Users: Project Manager, Graphic Designer · Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 63% Small-Business, 29% Mid-Market
User Sentiment

Users frequently mention Hive's flexibility, ability to adapt to different team workflows, user-friendly interface, and its wide range of features including task management, time tracking, and robust integrations with other tools. Reviewers mentioned that Hive can be confusing for new users due to its many features, the initial setup can be complex, some features are hidden behind high-tier plans, and the platform can sometimes be slow to process tasks.
User SatisfactionSeller Details
Hive features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
9.3
Web Application
Average: 9.0
8.9
Integrations
Average: 8.4
9.1
File Sharing
Average: 8.8
Seller Details
Year Founded
2016
HQ Location
New York, New York
Company Website
https://hive.com/
Twitter
@hive
LinkedIn® Page
https://www.linkedin.com/company/6473048/