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Next IT

Next IT Alternatives & Competitors

(2)4.3 out of 5

Looking for alternatives to Next IT? Tons of people want Intelligent Virtual Assistants Software. What's difficult is finding out whether or not the software you choose is right for you. Freshservice, Jira Service Management, SolarWinds Service Desk, and SysAid are the most popular alternatives and competitors to Next IT.

Top Alternatives to Next IT

  • Freshservice
  • Jira Service Management
  • SolarWinds Service Desk
  • SysAid
  • Spiceworks Help Desk

Top 20 Alternatives & Competitors to Next IT

    #1
    #1
  1. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Next IT:
  2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Next IT:

    AI
    Extensive customization options and robust API allows a high degree of adaptability to your needs.
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Next IT:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Next IT:

    JA
    I like Jira service desk especially very organize when it comes of handling tickets because you will be able to see each priority from high to low priority and there is a comment section where you...Read more
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Next IT:
  6. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Next IT:

    AC
    Incident management is the best feature, in my opinion. This is something we desperately needed, and the ease of use made our end users adapt quickly.
    #4
    #4
  7. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Next IT:
  8. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Next IT:

    Laura D.
    LD
    I really like the simplicity of configuration and the simplicity of use by operators or simple users, while having the possibility of organizing complex procedures.
    #5
    #5
  9. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Next IT:
  10. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Next IT:

    AI
    I like that the Spiceworks Help Desk is super easy to use and fairly easy to implement and roll out to users. It has a reasonable amount of features at a good price ($0).
    #6
    #6
  11. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Next IT:
  12. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Next IT:

    Israel F.
    IF
    Remedy has many features that helpful for an IT envoriment. Can keep a track of tickets, task, request and report of the business operation area. Has an easy but complex interface that can be...Read more
    #7
    #7
  13. GoToAssist

    (247)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Next IT:
  14. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Next IT:

    LF
    GotoAssist maintains an extraordinary compatibility with the different implementation systems, which turns out that it is widely used by multiple users of these physical facilities, which are a...Read more
    #8
    #8
  15. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with Next IT:
  16. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with Next IT:

    UH
    Easy visibly across all incidents and service requests makes it simple to support our end users more efficiently.
    #9
    #9
  17. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Next IT:
  18. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Next IT:

    AC
    Manage status of tickets problems and repetitive tasks,complaints and reports.
    #10
    #10
  19. ServiceNow IT Service Management

    (157)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Next IT:
  20. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Next IT:

    KJ
    Employee experience is a key pillar of any organization. so in our company we are using service now IT solution to improve our employee satisfaction and provide them a platform where they can...Read more
    #11
    #11
  21. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Next IT:
  22. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Next IT:

    DM
    Cherwell's platform is very easy to configure. One of the best things we like about Cherwell are the Business Objects and how we can easily re-purpose them for other business areas
    #12
    #12
  23. Autotask PSA

    (139)3.7 out of 5

    Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with Next IT:
  24. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with Next IT:

    AI
    Very powerful ERP system that integrates well with many other solutions. They are constantly making improvements and upgrades. They listen to their partners carefully.
    #13
    #13
  25. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with Next IT:
  26. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with Next IT:

    AI
    What is like best about the Kaseya VSA that the easy of use. I can easily run audits to organize the different agents to departments.
    #14
    #14
  27. LogMeIn Rescue

    (110)4.6 out of 5

    By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with Next IT:
  28. By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with Next IT:

    UI
    It connects quickly and stays connected throughout our interaction until I manually close it. The app is free and downloads quickly to my customers device.I also like the tools at the top.
    #15
    #15
  29. Conversica

    (100)4.4 out of 5
    Optimized for quick response

    Conversica provides a cloud-based artificial intelligence platform to better convert inbound leads. Through natural, two-way email conversations, the company’s automated sales assistant automatically engages, qualifies and follows up with leads to convert them into sales opportunities, freeing up salespeople to focus on closing more business.

    Categories in common with Next IT:
  30. Conversica provides a cloud-based artificial intelligence platform to better convert inbound leads. Through natural, two-way email conversations, the company’s automated sales assistant automatically engages, qualifies and follows up with leads to convert them into sales opportunities, freeing up salespeople to focus on closing more business.

    Categories in common with Next IT:

    AC
    Automation and Salesforce integration are great features. The AI is very natural. Our customers have always assumed they are communicating with an actual member of our team. The conversations are...Read more
    #16
    #16
  31. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response

    EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with Next IT:
  32. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with Next IT:

    Jennifer K.
    JK
    If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and...Read more
    #17
    #17
  33. Vivantio

    (95)4.1 out of 5

    Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with Next IT:
  34. Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with Next IT:

    UF
    Easy to use platform. Does everything we need it to do, without much of a learning curve.
    #18
    #18
  35. Hornbill Service Manager

    (88)4.6 out of 5
    Optimized for quick response

    Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with Next IT:
  36. Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with Next IT:

    AE
    I like the flexibility of the product which is great for supporting business processes. The business process flow engine is very powerful and with the support of the Progressive Capture you are...Read more
    #19
    #19
  37. Incident IQ

    (85)4.5 out of 5

    Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

    Categories in common with Next IT:
  38. Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

    Categories in common with Next IT:

    Ava G.
    AG
    Incident IQ is the most professional customer support platform I have ever seen, the product is available for both cloud and web access, its system offers very complete features such as real-time...Read more
    #20
    #20
  39. Track-It!

    (84)3.6 out of 5

    IT Help Desk Software

    Categories in common with Next IT:
  40. IT Help Desk Software

    Categories in common with Next IT:

    Carlos M. A.
    CA
    I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my...Read more