--- title: Retell AI Reviews meta\_title: 'Retell AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2638 reviews by the users' company size, role or industry to find out how Retell AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 2638 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Retell AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. [(494 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949850&qs=pros-and-cons#reviews) Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. [(144 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242461&qs=pros-and-cons#reviews) Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. [(142 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949858&qs=pros-and-cons#reviews) Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. [(119 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949855&qs=pros-and-cons#reviews) Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. [(112 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242724&qs=pros-and-cons#reviews) Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. [(116 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949874&qs=pros-and-cons#reviews) Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. [(87 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242559&qs=pros-and-cons#reviews) Users find the **steep learning curve** challenging, though support is available to ease the process. [(80 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242441&qs=pros-and-cons#reviews) Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. [(66 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242480&qs=pros-and-cons#reviews) Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. [(64 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242174&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Retell AI ##### 1. Ease of Use Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. [ See 494 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949850&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User 5.0/5 "Great service" What do you like about Retell AI? how its so easy to get going. i was set up and using this tool and its top quality. AN 5.0/5 "Very good weebsite" What do you like about Retell AI? convenience, ability to connect to Google Calendar, great ability to create in the JSON system ##### 2. Helpful Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. [ See 144 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242461&qs=pros-and-cons#reviews) See Related User Reviews ![PAK S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PAK S.") PS PAK S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Call Handling with Retell AI" What do you like about Retell AI? I find Retell AI really helpful for customer call handling. I like its call handling and agent LLM features, and the customer support is great for inf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It's great." What do you like about Retell AI? It's helpful because I can create AI receptionist agents. ##### 3. User Interface Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. [ See 142 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949858&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "best AI phone for any biz easy start offer trial headless integration overall score above 9/10" What do you like about Retell AI? easy integration and UX journey clear and optimized for any kind of users devlepers and non tech guys AN 5.0/5 "MVP in minutes" What do you like about Retell AI? Good and intuitive interface, well documented, has API, easy to integrate to other systems ##### 4. Integrations Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. [ See 119 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949855&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Very good weebsite" What do you like about Retell AI? convenience, ability to connect to Google Calendar, great ability to create in the JSON system AN 5.0/5 "I believe that this solution should become the basis of all modern call centers." What do you like about Retell AI? Easy to configure connection to SIP telephony. Easy to build agent logic. Ability to connect to external solutions via API ##### 5. Simple Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. [ See 112 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "The platform has a very easy to use interface and the low latency and the models are great" What do you like about Retell AI? The single prompt agent is a game changer for creating fast and simple agents. The custom function calling is extremely good because it allows the age ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Great Voice Agent Platform" What do you like about Retell AI? The ability to so easily build ai voice agents and deploy. ### 5 Cons or Disadvantages of Retell AI ##### 1. Missing Features Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. [ See 116 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949874&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "I believe that this solution should become the basis of all modern call centers." What do you dislike about Retell AI? Lack of ability to select server location to ensure connection speed. Lack of access to outgoing call logs (in a situation where an agent tries to mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User 5.0/5 "good app" What do you dislike about Retell AI? not all feratures are available on this web app ##### 2. Expensive Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. [ See 87 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242559&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "The platform has a very easy to use interface and the low latency and the models are great" What do you dislike about Retell AI? I think the SMS function is a little bit expensive ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It's great." What do you dislike about Retell AI? The downside is that it needs payments to use. ##### 3. Learning Curve Users find the **steep learning curve** challenging, though support is available to ease the process. [ See 80 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User 5.0/5 "Incredible product" What do you dislike about Retell AI? Not much to complain about, it takes a second to understand their billing system since there are so many moving parts AN 5.0/5 "Easy User Experience" What do you dislike about Retell AI? No Guided tutorials for new customers just learning the platform ##### 4. Limited Features Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. [ See 66 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242480&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User 5.0/5 "good app" What do you dislike about Retell AI? not all feratures are available on this web app AN 4.5/5 "It is so simple and straightforward." What do you dislike about Retell AI? I think there should be more template options for voice agents. ##### 5. Poor Understanding Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. [ See 64 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242174&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User 5.0/5 "Easy to use, quick to experiment, great initial result" What do you dislike about Retell AI? Right now, agents still pronounce names in english, even though it has been prompted to speak in spanish and is using a voice in spanish. Not a dealbr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "magnific experience" What do you dislike about Retell AI? the process of integrating automated functions is not very clear to me ![Rishav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav K.") RK Rishav K. AI Engineer Mid-Market (51-1000 emp.) 4/30/2026 "Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations" 5/5 What do you like best about Retell AI? It’s fairly straightforward to build an autonomous AI phone-call agent, including real-time function calling and call transfers. I’m also impressed by the flow-building UX; it feels polished and easy to work with, especially thanks to features like batch calling and integrations with Twilio and Telnyx. Review collected by and hosted on G2.com. What do you dislike about Retell AI? So far, I haven’t disliked anything about it. It has great features, and for me it’s been working well. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is solving some of the key edge problems in voice AI, such as latency, unnatural pauses, and low reliability. Since we use calling agents for several use cases, it works great for us. Now it feels like we’re talking to a real human sitting behind the call, not a bot. Also, with the use of voice mapping, it’s easier to sound like a real person based on different geographic locations and the tones people use there. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AN Verified User in Real Estate 6/24/2026 "Property Management Made Easy!" 5/5 What do you like best about Retell AI? What I like most about Retell AI is its ability to create natural, human-like voice conversations while still being highly customizable and developer-friendly. The platform makes it easy to build, deploy, and scale AI voice agents, and its real-time responsiveness and integrations make it practical for real-world business applications. Review collected by and hosted on G2.com. What do you dislike about Retell AI? What I dislike most about Retell AI is that, like many voice AI platforms, it can take some time to fine-tune for very specific use cases. Depending on the workflow, there can be a learning curve around prompt design, call logic, and optimizing conversation flows to make interactions feel truly seamless. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI helps solve the challenge of handling high volumes of inbound calls and repetitive tenant or prospect questions in property management. Instead of relying on staff to answer every call, schedule tours, or respond to basic inquiries, it automates those conversations with a natural voice experience. This reduces missed calls, improves response times, and ensures potential tenants are engaged 24/7. For property management specifically, it helps streamline leasing inquiries, tour scheduling, and basic support requests so the team can focus on higher-value work like closing leases and managing properties Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 6/23/2026 "Best User Experience! So Easy to use!" 5/5 What do you like best about Retell AI? Retell AI makes it incredibly easy to build and deploy AI voice agents with natural-sounding conversations. The platform is intuitive, reliable, and offers excellent call quality, low latency, and seamless integrations. It has significantly reduced development time while delivering a great customer experience. Review collected by and hosted on G2.com. What do you dislike about Retell AI? There is very little to dislike about Retell AI. If anything, some advanced features have a learning curve for new users, and additional documentation or tutorials for complex workflows would be helpful. Overall, the platform is powerful, stable, and continues to improve with regular updates. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping me automate both inbound and outbound voice communications through my custom-built PTDT Dialer platform. It enables me to deploy AI voice assistants that can handle customer interactions, answer queries, qualify leads, and conduct outbound calling campaigns without requiring a large human workforce. This has reduced operational costs, improved scalability, increased call handling capacity, and allowed me to provide faster and more consistent customer engagement. The platform's reliability, voice quality, and developer-friendly integrations have made it much easier to build and manage AI-powered telephony solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 6/18/2026 "Powerful Voice AI Platform for Real Business Automation" 5/5 What do you like best about Retell AI? What I like best about Retell AI is how fast and flexible it is for building real-time voice AI agents. The call quality, latency, and conversational flow are impressive compared to many other platforms I tested. I also like how easy it is to integrate with automation tools like n8n, GoHighLevel, and OpenAI to create appointment booking and customer support systems. Review collected by and hosted on G2.com. What do you dislike about Retell AI? One thing I dislike is that advanced workflows and prompt tuning can still require a lot of testing and experimentation, especially for production-ready voice agents. The pricing can also become expensive when scaling or doing many test calls during development. More beginner-friendly templates and debugging tools would also help new users. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping solve missed calls, repetitive customer inquiries, and manual appointment scheduling for businesses. It benefits me by allowing me to build AI voice receptionists that can answer calls 24/7, handle bookings, and improve customer response times while reducing manual work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Paolo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paolo F.") PF Paolo F. consulente Small-Business (50 or fewer emp.) 6/16/2026 "Very interesting service and continuously developing!" 4/5 What do you like best about Retell AI? I like it because it works very well, it is stable and allows for the creation of AI voice assistants that are truly usable in a professional setting. The quality of the conversation is very good, response times are quick, and the platform offers good flexibility in configuring agents, instructions, and call flows. For those working with phone automations, lead generation, customer care, or contact prequalification, Retell AI represents a very interesting and already practically operational tool. Review collected by and hosted on G2.com. What do you dislike about Retell AI? For the Italian market, it still has some limitations, especially in the complete management of numbering, payment methods, and local integrations. Some configurations require a non-trivial technical level, and the documentation, while useful, could be clearer for those who are not developers. Support for alternative payments to credit cards would also be important, especially for European companies that use bank transfers, PayPal, or more widely used local payment systems. Overall, the product is valid, but it would need more localization to be truly immediate for the Italian market as well. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping me evaluate and develop phone automation solutions based on AI agents, with the goal of reducing the time spent on repetitive calls, initial contact qualification, and handling simpler requests. It is useful because it allows the creation of voice assistants capable of responding, gathering information, correctly directing requests, and supporting business or customer care processes more efficiently. It is especially helpful in managing the first contact with customers or potential customers, in pre-qualifying leads, in the structured collection of information, and in reducing low-value manual activities. In the long run, it can improve service continuity, allowing responses even when it is not possible to directly handle all calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-appAI Translated AN Verified User in Information Technology and Services 6/16/2026 "easy to setup" 5/5 What do you like best about Retell AI? Retell AI is easy to use, highly customizable, and makes it simple to build realistic AI voice agents for lead qualification, customer support, and appointment booking. Review collected by and hosted on G2.com. What do you dislike about Retell AI? The main downside is the learning curve for advanced workflows and the time required to thoroughly test conversation flows. As usage grows, costs can also add up, so careful optimization is important. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is solving the challenge of handling customer conversations at scale without requiring businesses to hire additional staff. It enables automated phone calls, lead qualification, appointment scheduling, and customer support through AI voice agents. For me, the biggest benefit is saving time and improving efficiency. Instead of manually handling repetitive calls and qualification processes, AI can engage prospects instantly, collect the necessary information, and ensure that only qualified leads reach the sales team. This helps reduce missed opportunities, improves response times, and allows me to focus on higher-value activities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 6/10/2026 "Solid foundation for building AI voice agent businesses" 5/5 What do you like best about Retell AI? The agent setup is genuinely fast — I had a working AI receptionist answering calls and collecting structured lead data within a day. The post-call analysis feature that automatically extracts caller name, phone, address, and issue from the transcript is the standout feature. Voice quality is natural enough that callers don't immediately recognize it as AI. Webhook integration with n8n works cleanly. Review collected by and hosted on G2.com. What do you dislike about Retell AI? KYC verification for Canadian phone numbers took over 48 hours and initially failed without a clear explanation. OAuth token expiry on connected Google credentials caused silent failures that required manual reconnection. Better documentation on these edge cases would save new users significant debugging time. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Service businesses like plumbing contractors miss calls constantly while working on jobs. Those missed calls are lost revenue — callers just move on to the next company. Retell lets me build an AI receptionist that answers every missed call, collects the lead details, and notifies the owner by text. It turns a missed call into a logged lead automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Capital Markets 6/3/2026 "Call Sandwich Review" 5/5 What do you like best about Retell AI? After more than three years of working with voice AI, what I like most about Retell AI is its ability to quickly turn ideas into production-ready AI agents. The platform is flexible, reliable, and easy to customize, allowing us to build sophisticated inbound and outbound calling solutions without the complexity of managing every component ourselves. The combination of natural conversations, strong integrations, detailed analytics, and rapid iteration makes Retell one of the best platforms available for scaling real-world voice AI applications. It has played a significant role in helping us deploy and manage thousands of AI-powered conversations across multiple industries. Review collected by and hosted on G2.com. What do you dislike about Retell AI? The main areas I'd like to see improved are enterprise-scale campaign management, deeper analytics, more advanced reporting, and stronger prompt/version management tools for large teams. As voice AI deployments grow, having greater visibility into performance, dispositions, conversions, and agent optimization becomes increasingly important. I'd also like to see continued improvements in latency, interruption handling, and workflow automation. That said, these are enhancements rather than major concerns, and Retell AI remains one of the strongest voice AI platforms we've used. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is solving the scalability problem of human communication. Businesses have always been limited by the number of people they can hire, train, and manage to answer phones, qualify leads, schedule appointments, and support customers. Retell removes those limitations by enabling intelligent AI agents to conduct natural conversations at scale. For our organization, the platform has allowed us to automate large portions of inbound and outbound communication while improving consistency, availability, reporting, and customer experience. We can engage thousands of contacts simultaneously, operate 24/7, and gather valuable conversational data that helps improve both marketing and sales performance. The benefit is simple: greater scale, lower cost, faster response times, and better utilization of human talent. Instead of spending time on repetitive conversations, our teams focus on closing deals, solving complex problems, and building relationships while Retell handles the initial engagement and qualification process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Consulting 6/3/2026 "I have used some other AI voice agent softwares along with Retell ai and retell feels more friendly" 5/5 What do you like best about Retell AI? Already used other softwares but Retell ai feels more humanly , as it uses some sounds like "Ahh? hmm?" . Review collected by and hosted on G2.com. What do you dislike about Retell AI? Not quite dislike as its security based , but if its have a ph no. selection option like vapi does , it would be better . buts its ok. 🙌and 10$ credit is very less its all goes for just only testing , if i have a client who want a demo to show them as so that they inspire by it , and buy this service , as last i have one but my all credit gone just to test, so it should be some more . thats it what i dislike about it . otherwise its ok. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? yeah I was talking with a 5 star restaurant maneger and told me that really talking order in phone call is very hard task when rush to give the order on the table besides that not knowing the phone call is really for order or an insurance company or a spam call. here AI can do nice job if its properly structured Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Financial Services 6/1/2026 "Number 1 Ai agent no comparision" 5/5 What do you like best about Retell AI? This retail AI agent is fantastic! Integration was incredibly easy and quick, everything about it is straightforward and simple to understand. The voices are really nice and natural-sounding too—such a great tool, I’d highly recommend it Review collected by and hosted on G2.com. What do you dislike about Retell AI? The support staff are honestly one of the best things about working with this retail AI agent. Their response time is incredibly fast, every team member is polite and friendly, and they always take the time to properly understand exactly what our problem or query is. They put in 100% effort to resolve issues right away, and on the rare occasion that something isn’t within their scope to fix, they don’t leave us stuck — they suggest practical alternative solutions, and even give us references to other companies and providers where we can get the exact solution we need. That level of helpfulness and care is really rare to find, it makes everything so much easier Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? They are amzing feel like own company that vibe is amzing Review collected by and hosted on G2.com. 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