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IBM watsonx Orchestrate Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find IBM Watsonx Orchestrate to be intuitive and easy to use, simplifying automation without requiring deep technical skills. (59 mentions)
Users value the easy integrations of IBM watsonx Orchestrate, enhancing workflow automation and productivity with popular tools. (30 mentions)
Users love the intuitive automation features of IBM watsonx Orchestrate, simplifying task management and boosting efficiency effortlessly. (27 mentions)
Users value the seamless AI integration of IBM watsonx Orchestrate, enhancing productivity and simplifying complex workflows. (26 mentions)
Users value the seamless integration capabilities of IBM watsonx Orchestrate, enhancing collaboration across various platforms effortlessly. (23 mentions)
Users commend the enhanced natural language understanding of IBM Watsonx Orchestrate, improving task automation and scalability. (22 mentions)
Users commend the efficiency of IBM watsonx Orchestrate, delivering quick, accurate responses across various applications. (21 mentions)
Users appreciate the low to no code interface of IBM watsonx Orchestrate, enabling easy automation and integration. (20 mentions)
Users praise the smartness and efficiency of IBM watsonx Orchestrate in handling complex conversations effortlessly. (16 mentions)
Users love the ease of creating chatbots with IBM watsonx Orchestrate, making integration and development straightforward. (13 mentions)
Users find the initial learning curve steep, especially non-technical users tackling advanced workflows and integrations. (21 mentions)
Users find the complexity of integration challenging, often requiring additional tools like Watson Studio for effective use. (17 mentions)
Users experience integration issues with IBM watsonx Orchestrate, particularly with third-party providers like Salesforce and ServiceNow. (12 mentions)
Users feel the missing features hinder advanced workflows and integration, affecting overall usability and efficiency. (12 mentions)
Users find the pricing expensive, making it difficult for small businesses to afford IBM watsonx Orchestrate. (10 mentions)
Users find that understanding issues arise from Watsonx Orchestrate's vague responses and difficulty in tracking service consumption. (10 mentions)
Users often find the complex usability of IBM watsonx Orchestrate challenging, requiring time to master advanced features. (9 mentions)
Users are frustrated by poor customer support, as AI responses often feel vague and lack human touch. (6 mentions)

Top Pros or Advantages of IBM watsonx Orchestrate

1. Ease of Use
Users find IBM Watsonx Orchestrate to be intuitive and easy to use, simplifying automation without requiring deep technical skills.
See 59 mentions

See Related User Reviews

Denitsa D.
DD

Denitsa D.

Mid-Market (51-1000 emp.)

4.5/5

"IBM Watsonx Orchestrate Review"

What do you like about IBM watsonx Orchestrate?

IBM Watsonx Orchestrate makes it much easier to automate repetitive tasks without needing deep technical expertise. I really appreciate how intuitive

Guilherme Henrique A.
GA

Guilherme Henrique A.

Enterprise (> 1000 emp.)

4.0/5

"Watson Assistant Action is Good but Dialog still a lot way better"

What do you like about IBM watsonx Orchestrate?

Mostly how is easy to start using but also how you can develop hard journeys when you learn the framework.

2. Easy Integrations
Users value the easy integrations of IBM watsonx Orchestrate, enhancing workflow automation and productivity with popular tools.
See 30 mentions

See Related User Reviews

LM

Leslie M.

Enterprise (> 1000 emp.)

5.0/5

"Easy Integration and Streamlined AI, But UI Needs Improvement"

What do you like about IBM watsonx Orchestrate?

I appreciate how easy it is to use and how various tools can be integrated with one another. This really streamlines the overall AI approach.

Manikanta S.
MS

Manikanta S.

Small-Business (50 or fewer emp.)

2.5/5

"Streamlined My Team’s Daily Operations with Ease"

What do you like about IBM watsonx Orchestrate?

I like that IBM watsonx Orchestrate enables users to automate repetitive business tasks without writing any code. Its drag-and-drop interface makes it

3. Automation
Users love the intuitive automation features of IBM watsonx Orchestrate, simplifying task management and boosting efficiency effortlessly.
See 27 mentions

See Related User Reviews

Denitsa D.
DD

Denitsa D.

Mid-Market (51-1000 emp.)

4.5/5

"IBM Watsonx Orchestrate Review"

What do you like about IBM watsonx Orchestrate?

IBM Watsonx Orchestrate makes it much easier to automate repetitive tasks without needing deep technical expertise. I really appreciate how intuitive

Pranav S.
PS

Pranav S.

Mid-Market (51-1000 emp.)

4.0/5

"User point of view - Take an advance step to go deep level for businesses"

What do you like about IBM watsonx Orchestrate?

Yeah, actually its a next step to go deep inside to resolve the problems of Businesses point of view. Automation of AI generated of using LLM model it

4. AI Integration
Users value the seamless AI integration of IBM watsonx Orchestrate, enhancing productivity and simplifying complex workflows.
See 26 mentions

See Related User Reviews

LM

Leslie M.

Enterprise (> 1000 emp.)

5.0/5

"Easy Integration and Streamlined AI, But UI Needs Improvement"

What do you like about IBM watsonx Orchestrate?

I appreciate how easy it is to use and how various tools can be integrated with one another. This really streamlines the overall AI approach.

Imran J.
IJ

Imran J.

Small-Business (50 or fewer emp.)

5.0/5

"Empowers Experts with AI, But Initial Learning Curve Requires Patience"

What do you like about IBM watsonx Orchestrate?

What stands out to me is the ability to transform complex domain expertise into intelligent AI solutions, all without the burden of technical developm

5. Integrations
Users value the seamless integration capabilities of IBM watsonx Orchestrate, enhancing collaboration across various platforms effortlessly.
See 23 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"IBM Watson usage review"

What do you like about IBM watsonx Orchestrate?

The NLP works well the integration for various platforms is all good. IBM can be use as chat bot, search option, etc. Also with the hybrid cloud featu

Shubham V.
SV

Shubham V.

Enterprise (> 1000 emp.)

5.0/5

"A Powerful Automation Tool That Actually Saves Time"

What do you like about IBM watsonx Orchestrate?

The best thing about IBM watsonx Orchestrate is its incredible ease of use and powerful natural language processing. The platform is remarkably intuit

6. NLP Capabilities
Users commend the enhanced natural language understanding of IBM Watsonx Orchestrate, improving task automation and scalability.
See 22 mentions

See Related User Reviews

Suvendu S.
SS

Suvendu S.

Small-Business (50 or fewer emp.)

4.5/5

"My experiance"

What do you like about IBM watsonx Orchestrate?

I love how IBM watsonx Orchestrate simplifies automation using natural language commands. It easily connects with popular business tools, making it ef

Gaurav K.
GK

Gaurav K.

Enterprise (> 1000 emp.)

5.0/5

"A must for all businesses"

What do you like about IBM watsonx Orchestrate?

I particularly appreciate the recent advancements in the low-code/no-code workflow builder, which has drastically reduced time-to-value for our teams.

7. Efficiency
Users commend the efficiency of IBM watsonx Orchestrate, delivering quick, accurate responses across various applications.
See 21 mentions

See Related User Reviews

Suvendu S.
SS

Suvendu S.

Small-Business (50 or fewer emp.)

4.5/5

"My experiance"

What do you like about IBM watsonx Orchestrate?

I love how IBM watsonx Orchestrate simplifies automation using natural language commands. It easily connects with popular business tools, making it ef

Mubashshir K.
MK

Mubashshir K.

Small-Business (50 or fewer emp.)

4.0/5

"IBM Watson Assistant Experience"

What do you like about IBM watsonx Orchestrate?

Speed of response and quality of answers.

8. Tools
Users appreciate the low to no code interface of IBM watsonx Orchestrate, enabling easy automation and integration.
See 20 mentions

See Related User Reviews

LM

Leslie M.

Enterprise (> 1000 emp.)

5.0/5

"Easy Integration and Streamlined AI, But UI Needs Improvement"

What do you like about IBM watsonx Orchestrate?

I appreciate how easy it is to use and how various tools can be integrated with one another. This really streamlines the overall AI approach.

Manikanta S.
MS

Manikanta S.

Small-Business (50 or fewer emp.)

2.5/5

"Streamlined My Team’s Daily Operations with Ease"

What do you like about IBM watsonx Orchestrate?

I like that IBM watsonx Orchestrate enables users to automate repetitive business tasks without writing any code. Its drag-and-drop interface makes it

9. Understanding
Users praise the smartness and efficiency of IBM watsonx Orchestrate in handling complex conversations effortlessly.
See 16 mentions

See Related User Reviews

Kamil P.
KP

Kamil P.

Small-Business (50 or fewer emp.)

4.5/5

"Mastering the Art of Automation"

What do you like about IBM watsonx Orchestrate?

- easy to automate task without deep coding knowledge - natural language interface make it simple to use - usage of multiple agents - saving time b

Piyush G.
PG

Piyush G.

Enterprise (> 1000 emp.)

4.5/5

"Amazing AI chat bot. Very accurate and fast results."

What do you like about IBM watsonx Orchestrate?

Easy and simple user interface and experience. Fast results for everything. The way it understands the user is amazing. These features makes it better

10. Chatbot Development
Users love the ease of creating chatbots with IBM watsonx Orchestrate, making integration and development straightforward.
See 13 mentions

See Related User Reviews

Guilherme Henrique A.
GA

Guilherme Henrique A.

Enterprise (> 1000 emp.)

4.0/5

"Watson Assistant Action is Good but Dialog still a lot way better"

What do you like about IBM watsonx Orchestrate?

Mostly how is easy to start using but also how you can develop hard journeys when you learn the framework.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing agent product"

What do you like about IBM watsonx Orchestrate?

How easy it is to build and develop an agent.

Top Cons or Disadvantages of IBM watsonx Orchestrate

1. Learning Curve
Users find the initial learning curve steep, especially non-technical users tackling advanced workflows and integrations.
See 21 mentions

See Related User Reviews

Manikanta S.
MS

Manikanta S.

Small-Business (50 or fewer emp.)

2.5/5

"Streamlined My Team’s Daily Operations with Ease"

What do you dislike about IBM watsonx Orchestrate?

While the platform is user-friendly, the initial learning curve can be steep for non-technical users trying to build more advanced workflows. Some thi

Hemant Kumar J.
HJ

Hemant Kumar J.

Mid-Market (51-1000 emp.)

5.0/5

"It is a organized digital assistant which helps in automates the processes and workflow."

What do you dislike about IBM watsonx Orchestrate?

*It Can perform well if integration with other IBM product in the organization, if it's nowt can be create issue to work seamlessly. *It is easy to s

2. Complexity
Users find the complexity of integration challenging, often requiring additional tools like Watson Studio for effective use.
See 17 mentions

See Related User Reviews

Pranav S.
PS

Pranav S.

Mid-Market (51-1000 emp.)

4.0/5

"User point of view - Take an advance step to go deep level for businesses"

What do you dislike about IBM watsonx Orchestrate?

I think be improvisation required because automation can be perofmed through UIPath also and AI addon automation part its greatful but too challanges

LM

Lukasz M.

Enterprise (> 1000 emp.)

3.5/5

"We need more than assistants."

What do you dislike about IBM watsonx Orchestrate?

It is difficult to use without watson studio additonally. It lacks integrations with key solutions on the market

3. Integration Issues
Users experience integration issues with IBM watsonx Orchestrate, particularly with third-party providers like Salesforce and ServiceNow.
See 12 mentions

See Related User Reviews

Ayush M.
AM

Ayush M.

Mid-Market (51-1000 emp.)

5.0/5

"IBM WATSON"

What do you dislike about IBM watsonx Orchestrate?

I see performance wise it gets degrade when. High volume or concurrent user is run especially in my experience when we integrate third party provider

Siddharth D.
SD

Siddharth D.

Small-Business (50 or fewer emp.)

5.0/5

"Powerful AI tool for seamless virtual support"

What do you dislike about IBM watsonx Orchestrate?

The steep and challenging learning curve can be a bit frustrating in the early stages. Although the platform has many features, some technical skills

4. Missing Features
Users feel the missing features hinder advanced workflows and integration, affecting overall usability and efficiency.
See 12 mentions

See Related User Reviews

Manikanta S.
MS

Manikanta S.

Small-Business (50 or fewer emp.)

2.5/5

"Streamlined My Team’s Daily Operations with Ease"

What do you dislike about IBM watsonx Orchestrate?

While the platform is user-friendly, the initial learning curve can be steep for non-technical users trying to build more advanced workflows. Some thi

Hemant Kumar J.
HJ

Hemant Kumar J.

Mid-Market (51-1000 emp.)

5.0/5

"It is a organized digital assistant which helps in automates the processes and workflow."

What do you dislike about IBM watsonx Orchestrate?

*It Can perform well if integration with other IBM product in the organization, if it's nowt can be create issue to work seamlessly. *It is easy to s

5. Expensive
Users find the pricing expensive, making it difficult for small businesses to afford IBM watsonx Orchestrate.
See 10 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Interesting"

What do you dislike about IBM watsonx Orchestrate?

Although it's quite expensive, they continue to release it every month.

HM

Hussam Eldeen M.

Small-Business (50 or fewer emp.)

4.5/5

"I develop a conversational AI for DataServe"

What do you dislike about IBM watsonx Orchestrate?

The pricing can be expensive. Watson Assistant is a subscription-based service, and the prices can be high for businesses with large numbers of users.

6. Understanding Issues
Users find that understanding issues arise from Watsonx Orchestrate's vague responses and difficulty in tracking service consumption.
See 10 mentions

See Related User Reviews

YN

Yash N.

Mid-Market (51-1000 emp.)

4.0/5

"IBM watson assistant review"

What do you dislike about IBM watsonx Orchestrate?

Its huge platform, its take time to understand all concepts.

Nabeel  S.
NS

Nabeel S.

Small-Business (50 or fewer emp.)

4.0/5

"Prompt responsiveness-Efficient"

What do you dislike about IBM watsonx Orchestrate?

Sometimes leads to misunderstanding language.

7. Complex Usability
Users often find the complex usability of IBM watsonx Orchestrate challenging, requiring time to master advanced features.
See 9 mentions

See Related User Reviews

Pranav S.
PS

Pranav S.

Mid-Market (51-1000 emp.)

4.0/5

"User point of view - Take an advance step to go deep level for businesses"

What do you dislike about IBM watsonx Orchestrate?

I think be improvisation required because automation can be perofmed through UIPath also and AI addon automation part its greatful but too challanges

LM

Lukasz M.

Enterprise (> 1000 emp.)

3.5/5

"We need more than assistants."

What do you dislike about IBM watsonx Orchestrate?

It is difficult to use without watson studio additonally. It lacks integrations with key solutions on the market

8. Poor Customer Support
Users are frustrated by poor customer support, as AI responses often feel vague and lack human touch.
See 6 mentions

See Related User Reviews

Suvendu S.
SS

Suvendu S.

Small-Business (50 or fewer emp.)

4.5/5

"My experiance"

What do you dislike about IBM watsonx Orchestrate?

The learning curve is a bit steep at first, and documentation can be overwhelming. Periodic lags during heavy workflows and some limitations—like file

Gaurav K.
GK

Gaurav K.

Enterprise (> 1000 emp.)

4.0/5

"IBM watsonx Assistant review"

What do you dislike about IBM watsonx Orchestrate?

dislike about watson assistant is afterall it's an AI, machine thing. One coule not get a feel of real customer support because at times AI fails and

IBM watsonx Orchestrate Reviews (383)

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IBM watsonx Orchestrate Reviews (383)

View 2 Video Reviews
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Sumit Kumar  S.
SS
Data Scientist
Education Management
Small-Business (50 or fewer emp.)
"Effortless Automation with Seamless AI Integration"
What do you like best about IBM watsonx Orchestrate?

IBM Watson x orchestrate is impressive because it takes the complexity out of automation and makes it feel intuitive. Instead of relying on heavy coding or multiple disconnected tools, it allows you to delegate tasks in plain language and have AI agents work together seamlessly.

It integrates with existing enterprise systems like Workday, Salesforce, and SAP, so you don’t need to overhaul your infrastructure. What really stands out is its ability to combine generative AI with strong governance, ensuring security and compliance while still being easy to use. In short, it’s a platform that turns automation into a smooth, scalable, and intelligent experience for businesses. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

While it promises low-code automation, creating advanced workflows often requires a deeper understanding of the platform, leading to a steep learning curve.

Many low sme levels integrations in it are yet to happen like which other than Enterprise level users can use.

Pricing is another concern, as it can become expensive for organizations with large teams. Additionally, there are known technical limitations, such as token refresh failures, inconsistent control transfer in multi-agent setups, and evaluation delays, which can slow down processes. Review collected by and hosted on G2.com.

Imran J.
IJ
Senior GRC Manager-SME Financial Risk Management
Financial Services
Small-Business (50 or fewer emp.)
"Empowers Experts with AI, But Initial Learning Curve Requires Patience"
What do you like best about IBM watsonx Orchestrate?

What stands out to me is the ability to transform complex domain expertise into intelligent AI solutions, all without the burden of technical development overhead. I also find the agentic AI features particularly helpful, as they can autonomously carry out multi-step business workflows while upholding professional standards and ensuring regulatory compliance. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

While IBM watsonx Orchestrate is revolutionary in empowering domain experts, the initial learning curve for professionals transitioning from traditional business tools requires investment. More industry-specific templates and simplified interfaces for complex configurations would make the platform even more accessible to non-technical users. However, the learning investment pays substantial returns in capability gained. Review collected by and hosted on G2.com.

NM
Small-Business (50 or fewer emp.)
"Effortless Bot Creation and Streamlined Team Collaboration"
What do you like best about IBM watsonx Orchestrate?

The ease of interaction with business information is impressive — with just a small amount of data, it can understand the client’s needs and provide answers based on business inputs. It greatly helps reduce interactions between multiple teams, as you can create a bot in a short period of time simply by using the interface and a well-prepared business document Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

Right now, I can’t say that there’s anything I particularly dislike about Watsonx. However, I think users need to take on more of a business-oriented role and learn how to fully orchestrate the tool’s potential. That learning curve can be a barrier at the moment, one that is currently being bridged by the involvement of developers. Review collected by and hosted on G2.com.

MV
Senior Technical Consultant
Information Technology and Services
Enterprise (> 1000 emp.)
"Unlocking the power of automation -Hands-on review of IBM Watsonx"
What do you like best about IBM watsonx Orchestrate?

1. Using it is very easy to automate tasks such as data entry, approvals, report generation, and more.

2. It is able to easily collaborate with our other AI tool UIPath without deep programming knowledge.

3. Security is one of the key feature of IBM Watsonx that has helped us largely. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

1. Smaller firms might have to opt for a different product due to the cost and this software being positioned as an enterprise grade product.

2. IBM watsonx and its features have the best effectiveness inside of IBM ecosystem. If using somthing from outside might pose challenges. Review collected by and hosted on G2.com.

SH
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Experience at a high level is incredible, but some features are buggy"
What do you like best about IBM watsonx Orchestrate?

ADK is thoroughly documented, which I really appreciate. The release notes page is particularly helpful. There is a wide range of functionality, and Orchestrate continues to stay current with developments in the agentic landscape. I'm looking forward to integrating Claude as a base LLM for some of my agents and seeing how that works out. I love how consistently new features come out. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

The response times are slow, and new features frequently arrive with bugs. For instance, it's not possible to import a remote mcp through the ADK as intended; instead, I have to use the API to accomplish this. Previously, I encountered several problems with flows and the ADK as well. Additionally, when agents use tools in Orchestrate that require string inputs, the input string often gets cut off prematurely. For example, if I try to enter the sentence "my favorite place to eat is chili's because they have good food," it ends up being truncated to "my favorite place to eat is chili." Review collected by and hosted on G2.com.

BV
Enterprise (> 1000 emp.)
"Built my first AI agent using IBM Watson Orchestrate"
What do you like best about IBM watsonx Orchestrate?

The process is well defined and is easy to understand and implement. By following the process you know what are the steps and by learning what each step does you can visualize the idea and start implementing. Once the agent is implemented you can chat with the assistant and get your questions answered. You can also select the AI models for your agent. I built my agent with no code. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

Just used it once, so still in learning process and too soon to answer this. Review collected by and hosted on G2.com.

Raziya S.
RS
Senior Analyst
Enterprise (> 1000 emp.)
"I like working on ibm Watson assistant to build the bots"
What do you like best about IBM watsonx Orchestrate?

A new thing I like about IBM watsonx Orchestrate is how it simplifies task automation by letting you create "skills" using natural language. It’s user-friendly and allows non-developers to automate repetitive tasks across tools like email, calendars, and business apps without writing code. The integration with Watson AI makes it smarter and more context-aware. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

One area IBM watsonx Orchestrate could improve is enabling easier movement or reuse of nodes across different skills. Currently, if we want to replicate logic, we have to manually rebuild it in another skill, which is time-consuming. Adding a drag-and-drop or import/export feature would make skill development more efficient. Review collected by and hosted on G2.com.

TV
Enterprise (> 1000 emp.)
"Streamlined Automation and Expanded options"
What do you like best about IBM watsonx Orchestrate?

Being able to expand the available domain and tasks associated with the daily development and integration lifecycle we expect to deeply impact our ability to sustain and stabilize integrations. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

Initial learning curve can be daunting to more junior team members. Identifying the most appropriate area to start for greatest impact to business and operations can be an area of contention. Review collected by and hosted on G2.com.

Shubham V.
SV
Supply Chain Management Trainee
Electrical/Electronic Manufacturing
Enterprise (> 1000 emp.)
"A Powerful Automation Tool That Actually Saves Time"
What do you like best about IBM watsonx Orchestrate?

The best thing about IBM watsonx Orchestrate is its incredible ease of use and powerful natural language processing. The platform is remarkably intuitive; we were able to get it up and running with minimal friction. It completely democratizes automation—you don't need to be a developer to create complex workflows. Just being able to tell the AI what you want to do in plain English is a total game-changer. The number of pre-built "skills" and the seamless ease of integration with our existing tools like Salesforce and Slack are also huge wins. It genuinely makes our team more efficient and has freed up a lot of time from tedious, repetitive tasks. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

The main thing to be aware of is that while the basic functionality is very straightforward, there's a bit of a steep learning curve for the more advanced features and custom integrations. The platform is incredibly powerful, which also means it can be a little overwhelming at first. For someone who isn't very technical, creating a more complex "skill flow" can take some time to get the hang of. Also, while the integrations are a big selling point, the initial setup process for some of our non-IBM applications was a bit more complex than we anticipated. It's nothing that can't be figured out, but it's worth noting. Review collected by and hosted on G2.com.

AM
Design Thinker
Mid-Market (51-1000 emp.)
"Powerful AI-driven platform that that bridges business and technical workflows seamlessly."
What do you like best about IBM watsonx Orchestrate?

Watsonx Orchestrate makes it easy to build and deploy intelligent agents without code, connect to enterprise tools, and quickly turn ideas into working automation Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Orchestrate?

While Watsonx Orchestrate is powerful, some limitations slow down adoption. Connector capabilities are still maturing — certain integrations require manual workarounds or don’t yet support advanced authentication flows like OAuth2 with custom scopes. Model selection is also restricted in the current UI, and features like elasticsearch search sometimes return limited results despite having multiple sources Review collected by and hosted on G2.com.

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