While browsing G2 insights on Kore.AI, I found users highlighting its enterprise-grade automation and multi-channel agent capabilities. Many reviewers praise customizable workflows, robust NLP, and strong governance controls. Kore.AI suits larger organizations that need reliable operational agents spanning support, HR, and internal processes.

Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users – from established corporations to fast growing start-ups – are using Supervity's no-code AI-enabled platform that has transformed the workplace. The use cases vary across industries and business functions helping companies improve sales outcomes by up to 30% and increase operational productivity by up to 70%. The solutions offered by Supervity can cover business processes of software companies and their customers. The solution supports both UI and API based integrations for business teams to automate their manual work. The platform is built with team collaboration at it’s core for users to create and share no-code automations as reusable digital skills with colleagues and customers. Supervity also enables product-led companies to help their end users achieve faster outcomes with AI Coach. It is one of the very few companies which offers embedded RPA, Conversational AI and OCR AI capabilities “as-a-service” in white labelled model. Currently the company is working with large system integrators like KPMG, IBM and Accenture and building industry specific solutions in the Financial Services, Healthcare and Federal market segments.

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within our customer network, leveraging more than 50 pre-built use cases, customizable processes and integrations to help make customers happy. We work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa and many others to power better customer experiences online. With DigitalGenius you will: - Deliver a frictionless buyer journey for e-commerce customers - Drive excellence and future growth with AI for e-commerce - Confidently manage unpredictable and seasonal spikes in volume - Proactively address and resolve issues before customers contact you - Meet consumer expectations online and offline - Implement and use e-commerce automation at scale - Empower agents to successfully serve customers at every touchpoint - Quickly achieve Zero Backlog with backlog automation We help you deliver exceptional customer experiences with: - A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce business around the world - 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes - Proactive interactions provide up-to-date information on deliveries and returns arrivals - Best practices learned from a network of the most innovative e-commerce companies which enable tailored responses and journeys - Customisable integrations and processes tailored to your customers' requirements Easily Access DigitalGenius: - Cloud Technology (SaaS) - Always on: 24/7 365 - Multiple languages are available - Get set up in 1 week with no/low code integrations - Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions.

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries

Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delivering a customer-centric enterprise self-service that really works, Vozy builds personalized solutions that solve customer service issues over the phone through human-like conversations and use the customer's voice as an authentication and fraud prevention system. That's why companies in 11 countries trust Vozy to offer secure and seamless interactions.

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day.

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016. Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most. AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions. AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more. AI Email: Turn your email channel into a productivity powerhouse with AI that resolves 70% of emails instantly. Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place. Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks. Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working. Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices. Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes.

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, yet is surprisingly easy to deploy and use. It works seamlessly alongside your live agents and business systems to provide autonomous resolution via chat, social, voice, AND email. Netomi enables a world-class customer experience, while simultaneously reducing support costs and unlocking hidden revenue.

Verint Intelligent Virtual Assistant, powered by the Smart Transfer and the Intent Discovery Bots, is an AI-driven software agent that helps reduce inbound interaction volume while improving CSAT to efficiently automate conversations with customers across digital and voice channels. It uses natural language processing (NLP) and natural language understanding (NLU) models to interact with customers in a human-like manner. Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across your voice and digital channels through: - Deploy alongside your existing IVR - Increase traffic and call flow to Verint IVA at your pace - Containment increases with every call flow added to Verint IVA - Start small and prove outcomes without disruption – then grow - Deploy first flow in 30 days with at least 20% increase in containment rate Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem. AI Business Outcomes from Verint Customers: $10M Saved An auto club automated two million voice interactions, achieving a 50% containment rate.50% year-over-year growth in self-service usage across voice and digital channels $3.5M Saved An airline automated four million digital interactions achieving an 85% containment rate. It's time to revolutionize your self-service with AI-Powered Virtual Assistants.

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.