# Is Tidio safe?

Is Tidio safe?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Tidio has completed a SOC 2® Type II examination and aligns with major privacy regulations and frameworks, including GDPR, CCPA, and the EU AI Pact. Customer data is encrypted both in transit using TLS 1.2+ and at rest with AES-256 encryption. Tidio is hosted on AWS in ISO-certified EU data centers, with AWS providing physical security, redundancy, DDoS protection, and continuous monitoring.

Tidio also conducts annual independent penetration tests, supports two-factor authentication, and provides security documentation such as its SOC 2® report, pentest letter, and HECVAT-Lite upon request through the Tidio Trust Center.

##### Comment Metadata
- Posted at: about 1 month ago
- Author title: marketer



### Comment 2

Yes

##### Comment Metadata
- Posted at: 7 months ago
- Author title: Marketing Specialist at Metal'lum Engineering



### Comment 3

Yes, Tidio is a safe platform to use for live chat and customer communication. It is designed with security in mind and follows industry-standard security measures to protect users' data and privacy.

All communication between Tidio's servers and the user's browser is encrypted using HTTPS/TLS protocol, which ensures that all data transmitted over the internet is secure and protected from unauthorized access.

Tidio also stores data in a secure data center with strict access controls, firewalls, and other security measures to prevent data breaches and unauthorized access. Additionally, Tidio complies with the General Data Protection Regulation (GDPR) standards to protect users' privacy and personal data.

Overall, Tidio is a safe and secure platform that prioritizes the protection and privacy of its users' data.

##### Comment Metadata
- Posted at: about 2 years ago
- Author title: Systems Administrator | Full Stack Developer | Linux & Web Hosting Specialist



### Comment 4

Yes


##### Comment Metadata
- Posted at: about 2 years ago
- Author title: Multilingual digital marketeer, designer and web developer  I help businesses grow their online presence and boost revenue through effective digital marketing strategies and great design



### Comment 5

yes

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: CEO



### Comment 6

Yes

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Product Builder at Orion Origin



### Comment 7

Yeah

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Student.




## Related Product
[Tidio](https://www.g2.com/products/tidio/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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