# What is Tidio used for?

What is Tidio used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

Tidio is used to help businesses communicate with customers, provide faster support, and automatically resolve issues before they become tickets.

It combines live chat, an AI agent, chatbot automation, help desk tools, and lead-generation features in one customer support platform. Businesses use Tidio to answer customer questions in real time, automate repetitive inquiries, manage conversations from multiple channels, and capture more leads from their website. With Lyro, businesses can resolve most requests automatically: Lyro not only chats, but actually takes action and follows your guidance.

It can also support sales growth by engaging visitors proactively, helping customers find answers quickly, and reducing the workload for support teams through AI-powered automation. Overall, Tidio is commonly used for customer service, support automation, lead generation, and improving customer engagement.

##### Comment Metadata
- Posted at: 4 days ago
- Author title: marketer



### Comment 2

Tidio is a live chat platform that is used by businesses to improve their customer communication and engagement. It allows businesses to communicate with their customers in real-time through a website chat, Facebook Messenger, and email. 

Tidio provides a variety of features, including customizable chatbots, chat history and analytics, customer tracking and segmentation, and integration with popular e-commerce platforms and website builders like Shopify, WordPress, and Squarespace. 

Overall, Tidio is used as a tool to improve customer experience, increase customer satisfaction, and ultimately drive more sales and revenue for businesses.

##### Comment Metadata
- Posted at: about 2 years ago
- Author title: Systems Administrator | Full Stack Developer | Linux & Web Hosting Specialist



### Comment 3

I have used tidio to make chat conversations with my customers in my wordpress website.

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: BIM & Piping Engineer @ SITED Tunisia



### Comment 4

Tidio is a live chat software.

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: Insurance Agency Owner




## Related Product
[Tidio](https://www.g2.com/products/tidio/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4