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Best AI Agents For Business Operations with Text Capabilities

Below are the top-rated AI Agents For Business Operations with Text capabilities, as verified by G2’s Research team. Real users have identified Text as an important function of AI Agents For Business Operations. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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23 Listings in AI Agents For Business Operations Available
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Kore.AI
(467)4.6 out of 5
Optimized for quick response
9th Easiest To Use in AI Agents For Business Operations software
View top Consulting Services for Kore.AI
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built so

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore,aI is a conversational AI platform designed for enterprise use, offering features such as low-code/no-code interface, omnichannel deployment, advanced NLP capabilities, and integrations with major enterprise systems.
    • Users like Kore,aI for its robust dialog management, seamless integration capabilities, customizable workflows, strong support for automation AI use cases, and the ability to reduce operational workload by automating repetitive requests.
    • Users experienced issues with high latency, platform bugs, a steep learning curve, and complexities in switching between teams or domains, and some users found the platform's old architecture and context management to be lacking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    204
    Features
    114
    Chatbot Development
    97
    Integrations
    82
    User Interface
    72
    Cons
    Learning Curve
    45
    Usage Limitations
    43
    Slow Performance
    39
    Slow Loading
    32
    Software Bugs
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.2
    Natural Language Understanding (NLU)
    Average: 8.7
    9.0
    Route To Human
    Average: 8.7
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,648 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,257 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built so

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore,aI is a conversational AI platform designed for enterprise use, offering features such as low-code/no-code interface, omnichannel deployment, advanced NLP capabilities, and integrations with major enterprise systems.
  • Users like Kore,aI for its robust dialog management, seamless integration capabilities, customizable workflows, strong support for automation AI use cases, and the ability to reduce operational workload by automating repetitive requests.
  • Users experienced issues with high latency, platform bugs, a steep learning curve, and complexities in switching between teams or domains, and some users found the platform's old architecture and context management to be lacking.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
204
Features
114
Chatbot Development
97
Integrations
82
User Interface
72
Cons
Learning Curve
45
Usage Limitations
43
Slow Performance
39
Slow Loading
32
Software Bugs
29
View All Pros and Cons
Kore.AI features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.2
Natural Language Understanding (NLU)
Average: 8.7
9.0
Route To Human
Average: 8.7
9.0
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,648 Twitter followers
LinkedIn® Page
www.linkedin.com
1,257 employees on LinkedIn®
Supervity
(20)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Supervity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Business Growth
    1
    Customization
    1
    Ease of Use
    1
    Easy Creation
    1
    Cons
    Dashboard Issues
    1
    Lack of Integration
    1
    Limited Analytics
    1
    Limited Features
    1
    Limited Functionality
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Supervity features and usability ratings that predict user satisfaction
    9.3
    Personalization
    Average: 8.6
    8.9
    Natural Language Understanding (NLU)
    Average: 8.7
    9.4
    Route To Human
    Average: 8.7
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Supervity
    Year Founded
    2017
    HQ Location
    Reston, VA
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 40% Small-Business
Supervity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Business Growth
1
Customization
1
Ease of Use
1
Easy Creation
1
Cons
Dashboard Issues
1
Lack of Integration
1
Limited Analytics
1
Limited Features
1
Limited Functionality
1
View All Pros and Cons
Supervity features and usability ratings that predict user satisfaction
9.3
Personalization
Average: 8.6
8.9
Natural Language Understanding (NLU)
Average: 8.7
9.4
Route To Human
Average: 8.7
10.0
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Supervity
Year Founded
2017
HQ Location
Reston, VA
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®
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Replicant
(45)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    8
    Customer Support
    8
    Ease of Use
    8
    Efficiency
    8
    Helpful
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Poor Understanding
    3
    AI Limitations
    2
    AI Performance
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    8.5
    Natural Language Understanding (NLU)
    Average: 8.7
    9.1
    Route To Human
    Average: 8.7
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
8
Customer Support
8
Ease of Use
8
Efficiency
8
Helpful
8
Cons
Missing Features
4
Limited Features
3
Poor Understanding
3
AI Limitations
2
AI Performance
2
View All Pros and Cons
Replicant features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
8.5
Natural Language Understanding (NLU)
Average: 8.7
9.1
Route To Human
Average: 8.7
9.4
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Leena AI Autonomous Agent
(150)4.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce

    Users
    • Inside sales specialist
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leena AI Autonomous Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Helpful
    29
    Efficiency
    27
    Customer Support
    26
    HR Management
    17
    Cons
    Technical Issues
    10
    Reporting Issues
    7
    Software Bugs
    6
    Poor Understanding
    5
    Software Glitches
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    9.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.8
    Route To Human
    Average: 8.7
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leena AI
    Year Founded
    2018
    HQ Location
    132 West, 31st Street, Suite #1006, New York 10001
    Twitter
    @LeenaAI_
    367 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    279 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce

Users
  • Inside sales specialist
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 24% Mid-Market
Leena AI Autonomous Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Helpful
29
Efficiency
27
Customer Support
26
HR Management
17
Cons
Technical Issues
10
Reporting Issues
7
Software Bugs
6
Poor Understanding
5
Software Glitches
5
View All Pros and Cons
Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
9.1
Natural Language Understanding (NLU)
Average: 8.7
8.8
Route To Human
Average: 8.7
8.9
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Leena AI
Year Founded
2018
HQ Location
132 West, 31st Street, Suite #1006, New York 10001
Twitter
@LeenaAI_
367 Twitter followers
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®
DigitalGenius
(46)4.7 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 50% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DigitalGenius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    7
    Customer Support
    5
    Automation
    4
    Efficiency
    4
    Customer Satisfaction
    3
    Cons
    Learning Curve
    3
    Complexity
    2
    Inaccuracy
    2
    Steep Learning Curve
    2
    AI Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DigitalGenius features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    8.6
    Natural Language Understanding (NLU)
    Average: 8.7
    9.4
    Route To Human
    Average: 8.7
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DigitalGenius
    Year Founded
    2014
    HQ Location
    London, England
    Twitter
    @DigitalGeniusAI
    1,687 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 50% Mid-Market
  • 26% Enterprise
DigitalGenius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
7
Customer Support
5
Automation
4
Efficiency
4
Customer Satisfaction
3
Cons
Learning Curve
3
Complexity
2
Inaccuracy
2
Steep Learning Curve
2
AI Limitations
1
View All Pros and Cons
DigitalGenius features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
8.6
Natural Language Understanding (NLU)
Average: 8.7
9.4
Route To Human
Average: 8.7
9.4
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
DigitalGenius
Year Founded
2014
HQ Location
London, England
Twitter
@DigitalGeniusAI
1,687 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
HCL BigFix AEX
(10)4.1 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HCL BigFix AEX is a part of Autonomous Endpoint Management pillar under HCLSoftware AI & Intelligent Operations framework. It is a Generative AI-driven agent assist solution that offers intelligen

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HCL BigFix AEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Efficiency
    1
    Flexibility
    1
    Messaging Automation
    1
    Cons
    Complex Usability
    1
    Difficulty
    1
    Learning Curve
    1
    Not User-Friendly
    1
    Poor Interface Design
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HCL BigFix AEX features and usability ratings that predict user satisfaction
    7.8
    Personalization
    Average: 8.6
    8.0
    Natural Language Understanding (NLU)
    Average: 8.7
    7.8
    Route To Human
    Average: 8.7
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HCL Technologies
    Year Founded
    1999
    HQ Location
    Noida, Uttar Pradesh
    Twitter
    @hcltech
    425,957 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251,395 employees on LinkedIn®
    Ownership
    NSE - National Stock Exchange of India
Product Description
How are these determined?Information
This description is provided by the seller.

HCL BigFix AEX is a part of Autonomous Endpoint Management pillar under HCLSoftware AI & Intelligent Operations framework. It is a Generative AI-driven agent assist solution that offers intelligen

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 30% Enterprise
HCL BigFix AEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Efficiency
1
Flexibility
1
Messaging Automation
1
Cons
Complex Usability
1
Difficulty
1
Learning Curve
1
Not User-Friendly
1
Poor Interface Design
1
View All Pros and Cons
HCL BigFix AEX features and usability ratings that predict user satisfaction
7.8
Personalization
Average: 8.6
8.0
Natural Language Understanding (NLU)
Average: 8.7
7.8
Route To Human
Average: 8.7
10.0
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
425,957 Twitter followers
LinkedIn® Page
www.linkedin.com
251,395 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Floatbot
(12)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer enga

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Floatbot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Implementation
    3
    Intuitive
    3
    User Interface
    3
    24/7 Support
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Floatbot features and usability ratings that predict user satisfaction
    7.5
    Personalization
    Average: 8.6
    7.5
    Natural Language Understanding (NLU)
    Average: 8.7
    8.3
    Route To Human
    Average: 8.7
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Floatbot
    Year Founded
    2020
    HQ Location
    Milpitas , California
    Twitter
    @floatbot
    1,794 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer enga

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Floatbot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Implementation
3
Intuitive
3
User Interface
3
24/7 Support
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Floatbot features and usability ratings that predict user satisfaction
7.5
Personalization
Average: 8.6
7.5
Natural Language Understanding (NLU)
Average: 8.7
8.3
Route To Human
Average: 8.7
8.9
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Floatbot
Year Founded
2020
HQ Location
Milpitas , California
Twitter
@floatbot
1,794 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Engagely.ai
(18)4.4 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engagely.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Knowledge Base
    1
    Response Time
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engagely.ai features and usability ratings that predict user satisfaction
    6.7
    Personalization
    Average: 8.6
    8.3
    Natural Language Understanding (NLU)
    Average: 8.7
    10.0
    Route To Human
    Average: 8.7
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engagely.ai
    Year Founded
    2012
    HQ Location
    Watford
    Twitter
    @engagelyai
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

Users
No information available
Industries
No information available
Market Segment
  • 33% Small-Business
  • 33% Mid-Market
Engagely.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Helpful
1
Knowledge Base
1
Response Time
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Engagely.ai features and usability ratings that predict user satisfaction
6.7
Personalization
Average: 8.6
8.3
Natural Language Understanding (NLU)
Average: 8.7
10.0
Route To Human
Average: 8.7
8.8
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Engagely.ai
Year Founded
2012
HQ Location
Watford
Twitter
@engagelyai
55 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
EVA.ai
(27)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EVA is a predictive & conversational AI. It sits within a process automation platform for HR / HCM professionals to enable innovative Talent Acquisition & Talent Management experiences. EVA.a

    Users
    No information available
    Industries
    • International Affairs
    • Human Resources
    Market Segment
    • 48% Enterprise
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EVA.ai features and usability ratings that predict user satisfaction
    10.0
    Personalization
    Average: 8.6
    10.0
    Natural Language Understanding (NLU)
    Average: 8.7
    10.0
    Route To Human
    Average: 8.7
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eva.ai
    Year Founded
    2018
    HQ Location
    London, England
    Twitter
    @meetevaai
    222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EVA is a predictive & conversational AI. It sits within a process automation platform for HR / HCM professionals to enable innovative Talent Acquisition & Talent Management experiences. EVA.a

Users
No information available
Industries
  • International Affairs
  • Human Resources
Market Segment
  • 48% Enterprise
  • 41% Small-Business
EVA.ai features and usability ratings that predict user satisfaction
10.0
Personalization
Average: 8.6
10.0
Natural Language Understanding (NLU)
Average: 8.7
10.0
Route To Human
Average: 8.7
9.8
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
eva.ai
Year Founded
2018
HQ Location
London, England
Twitter
@meetevaai
222 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Vozy
(20)4.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delive

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 45% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vozy features and usability ratings that predict user satisfaction
    7.9
    Personalization
    Average: 8.6
    7.8
    Natural Language Understanding (NLU)
    Average: 8.7
    7.7
    Route To Human
    Average: 8.7
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vozy
    Year Founded
    2015
    HQ Location
    Miami, Florida
    Twitter
    @VozyEspanol
    156 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delive

Users
No information available
Industries
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 45% Small-Business
Vozy features and usability ratings that predict user satisfaction
7.9
Personalization
Average: 8.6
7.8
Natural Language Understanding (NLU)
Average: 8.7
7.7
Route To Human
Average: 8.7
8.8
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Vozy
Year Founded
2015
HQ Location
Miami, Florida
Twitter
@VozyEspanol
156 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Conversica
(187)4.5 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

    Users
    No information available
    Industries
    • Automotive
    • Computer Software
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Conversica Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Lead Generation
    14
    Helpful
    9
    Automation
    8
    Ease of Use
    8
    Efficiency
    7
    Cons
    Inaccuracy
    7
    Inadequate Response System
    7
    AI Limitations
    6
    Poor Understanding
    6
    Integration Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Conversica features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.0
    Natural Language Understanding (NLU)
    Average: 8.7
    9.0
    Route To Human
    Average: 8.7
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Conversica LLC
    Company Website
    Year Founded
    2007
    HQ Location
    Foster City, CA
    Twitter
    @MyConversica
    11,116 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    112 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

Users
No information available
Industries
  • Automotive
  • Computer Software
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
Conversica Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Lead Generation
14
Helpful
9
Automation
8
Ease of Use
8
Efficiency
7
Cons
Inaccuracy
7
Inadequate Response System
7
AI Limitations
6
Poor Understanding
6
Integration Issues
4
View All Pros and Cons
Conversica features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.0
Natural Language Understanding (NLU)
Average: 8.7
9.0
Route To Human
Average: 8.7
9.1
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Conversica LLC
Company Website
Year Founded
2007
HQ Location
Foster City, CA
Twitter
@MyConversica
11,116 Twitter followers
LinkedIn® Page
www.linkedin.com
112 employees on LinkedIn®
Amelia
(7)4.4 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amelia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    3
    Analytics
    2
    Call Management
    2
    Innovation
    2
    Integrations
    2
    Cons
    Dashboard Issues
    1
    Difficult Setup
    1
    Limited AI
    1
    Limited AI Capabilities
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amelia features and usability ratings that predict user satisfaction
    8.7
    Personalization
    Average: 8.6
    8.0
    Natural Language Understanding (NLU)
    Average: 8.7
    8.3
    Route To Human
    Average: 8.7
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SoundHound
    Year Founded
    2005
    HQ Location
    Santa Clara, California, United States
    Twitter
    @SoundHound
    14,557 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    600 employees on LinkedIn®
    Ownership
    NASDAQ: SOUN
Product Description
How are these determined?Information
This description is provided by the seller.

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use t

Users
No information available
Industries
No information available
Market Segment
  • 71% Mid-Market
  • 29% Enterprise
Amelia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
3
Analytics
2
Call Management
2
Innovation
2
Integrations
2
Cons
Dashboard Issues
1
Difficult Setup
1
Limited AI
1
Limited AI Capabilities
1
Limited Customization
1
View All Pros and Cons
Amelia features and usability ratings that predict user satisfaction
8.7
Personalization
Average: 8.6
8.0
Natural Language Understanding (NLU)
Average: 8.7
8.3
Route To Human
Average: 8.7
8.3
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
SoundHound
Year Founded
2005
HQ Location
Santa Clara, California, United States
Twitter
@SoundHound
14,557 Twitter followers
LinkedIn® Page
www.linkedin.com
600 employees on LinkedIn®
Ownership
NASDAQ: SOUN
Cognigy.AI
(13)4.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional custo

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cognigy.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Chatbot Development
    2
    Efficiency
    2
    Features
    2
    Analytics
    1
    Cons
    Limited Features
    2
    Bot Functionality
    1
    Chat Management
    1
    Complex Workflows
    1
    Data Analytics Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cognigy.AI features and usability ratings that predict user satisfaction
    9.7
    Personalization
    Average: 8.6
    9.7
    Natural Language Understanding (NLU)
    Average: 8.7
    9.7
    Route To Human
    Average: 8.7
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cognigy.AI
    Year Founded
    2016
    HQ Location
    Düsseldorf, North Rhine-Westphalia
    Twitter
    @cognigy
    927 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    311 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional custo

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 31% Mid-Market
Cognigy.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Chatbot Development
2
Efficiency
2
Features
2
Analytics
1
Cons
Limited Features
2
Bot Functionality
1
Chat Management
1
Complex Workflows
1
Data Analytics Issues
1
View All Pros and Cons
Cognigy.AI features and usability ratings that predict user satisfaction
9.7
Personalization
Average: 8.6
9.7
Natural Language Understanding (NLU)
Average: 8.7
9.7
Route To Human
Average: 8.7
9.7
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Cognigy.AI
Year Founded
2016
HQ Location
Düsseldorf, North Rhine-Westphalia
Twitter
@cognigy
927 Twitter followers
LinkedIn® Page
www.linkedin.com
311 employees on LinkedIn®
Ada
(170)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Ada is a customer support tool that provides automated responses to customer inquiries, offers data gathering, and allows for customization and integration with other platforms.
    • Reviewers appreciate Ada's ease of use, robust API/HTTP capabilities, frequent updates, and the ability to train and improve the system, along with the excellent customer support and smooth implementation process.
    • Users mentioned issues with pricing, security updates, user engagement in playbooks, reporting on categorization, training multiple bots individually, and challenges with certain integrations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Helpful
    22
    Features
    17
    Customer Support
    16
    Easy Setup
    12
    Cons
    Integration Issues
    10
    Usability Issues
    9
    Missing Features
    8
    Usage Limitations
    8
    AI Limitations
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    8.2
    Personalization
    Average: 8.6
    8.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.5
    Route To Human
    Average: 8.7
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,881 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    597 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Ada is a customer support tool that provides automated responses to customer inquiries, offers data gathering, and allows for customization and integration with other platforms.
  • Reviewers appreciate Ada's ease of use, robust API/HTTP capabilities, frequent updates, and the ability to train and improve the system, along with the excellent customer support and smooth implementation process.
  • Users mentioned issues with pricing, security updates, user engagement in playbooks, reporting on categorization, training multiple bots individually, and challenges with certain integrations.
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Helpful
22
Features
17
Customer Support
16
Easy Setup
12
Cons
Integration Issues
10
Usability Issues
9
Missing Features
8
Usage Limitations
8
AI Limitations
7
View All Pros and Cons
Ada features and usability ratings that predict user satisfaction
8.2
Personalization
Average: 8.6
8.1
Natural Language Understanding (NLU)
Average: 8.7
8.5
Route To Human
Average: 8.7
9.4
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,881 Twitter followers
LinkedIn® Page
www.linkedin.com
597 employees on LinkedIn®
Heyday AI
(16)4.0 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Heyday AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    5
    Customer Satisfaction
    3
    Artificial Intelligence
    2
    Business Support
    2
    Cons
    AI Limitations
    3
    Inaccuracy
    3
    Contact Management
    2
    Integration Issues
    2
    Lack of Integrations
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heyday AI features and usability ratings that predict user satisfaction
    10.0
    Personalization
    Average: 8.6
    10.0
    Natural Language Understanding (NLU)
    Average: 8.7
    10.0
    Route To Human
    Average: 8.7
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Heyday
    Year Founded
    2017
    HQ Location
    Montreal, Canada
    Twitter
    @heyday_ai
    776 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The leading AI-powered messaging platform for retailers, Heyday by Hootsuite combines the power of automation with the human touch of your all-star sales & service teams to deliver five-star custo

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 31% Mid-Market
Heyday AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
5
Customer Satisfaction
3
Artificial Intelligence
2
Business Support
2
Cons
AI Limitations
3
Inaccuracy
3
Contact Management
2
Integration Issues
2
Lack of Integrations
2
View All Pros and Cons
Heyday AI features and usability ratings that predict user satisfaction
10.0
Personalization
Average: 8.6
10.0
Natural Language Understanding (NLU)
Average: 8.7
10.0
Route To Human
Average: 8.7
8.3
Has the product been a good partner in doing business?
Average: 9.4
Seller Details
Seller
Heyday
Year Founded
2017
HQ Location
Montreal, Canada
Twitter
@heyday_ai
776 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
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