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Best Speech Analytics Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.

To qualify for inclusion within the Speech Analytics category, a product must:

Record or analyze calls in real time
Provide insight into the emotional state of customers in real time or after the fact
Generate quality assurance reports to improve performance of call center representatives
Archive all recorded calls
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Featured Speech Analytics Software At A Glance

8x8 Contact Center
Sponsored
8x8 Contact Center
Leader:
Genesys Cloud CX
Genesys Cloud CX
Highest Performer:
Mihup
Mihup
Easiest to Use:
Convin.ai
Convin.ai
Top Trending:
CloudTalk
CloudTalk
Show LessShow More
Highest Performer:
Mihup
Mihup
Easiest to Use:
Convin.ai
Convin.ai
Top Trending:
CloudTalk
CloudTalk

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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142 Listings in Speech Analytics Available
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Genesys Cloud CX
(1,481)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Speech Analytics software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
    • Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
    • Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    89
    Reliability
    62
    Helpful
    59
    Efficiency
    54
    Cons
    Limited Features
    59
    Missing Features
    48
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.1
    8.9
    Ease of Use
    Average: 9.1
    8.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
  • Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
  • Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
89
Reliability
62
Helpful
59
Efficiency
54
Cons
Limited Features
59
Missing Features
48
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.1
8.9
Ease of Use
Average: 9.1
8.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,375 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Google Cloud Speech-to-Text
(237)4.6 out of 5
10th Easiest To Use in Speech Analytics software
View top Consulting Services for Google Cloud Speech-to-Text
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

    Users
    • Data Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Cloud Speech-to-Text Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    63
    Ease of Use
    56
    Transcription Accuracy
    52
    Speech to Text Conversion
    48
    Transcription
    31
    Cons
    Inaccuracy
    23
    Pricing Issues
    23
    Accent Recognition
    22
    Expensive
    21
    Accuracy Issues
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,497,617 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,307 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

Users
  • Data Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Small-Business
Google Cloud Speech-to-Text Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
63
Ease of Use
56
Transcription Accuracy
52
Speech to Text Conversion
48
Transcription
31
Cons
Inaccuracy
23
Pricing Issues
23
Accent Recognition
22
Expensive
21
Accuracy Issues
18
View All Pros and Cons
Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,497,617 Twitter followers
LinkedIn® Page
www.linkedin.com
325,307 employees on LinkedIn®

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CallMiner Eureka
(223)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallMiner Eureka
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, Call

    Users
    • Speech Analyst
    • Business Analyst
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallMiner Eureka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Helpful
    12
    Innovation
    12
    Improvement
    11
    Artificial Intelligence
    8
    Cons
    Learning Curve
    8
    Missing Features
    5
    Steep Learning Curve
    5
    Difficult Setup
    4
    Slow Loading
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallMiner Eureka features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.3
    Ease of Use
    Average: 9.1
    8.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallMiner
    Company Website
    Year Founded
    2002
    HQ Location
    Waltham, MA
    Twitter
    @CallMiner
    3,259 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    309 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, Call

Users
  • Speech Analyst
  • Business Analyst
Industries
  • Financial Services
  • Insurance
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
CallMiner Eureka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Helpful
12
Innovation
12
Improvement
11
Artificial Intelligence
8
Cons
Learning Curve
8
Missing Features
5
Steep Learning Curve
5
Difficult Setup
4
Slow Loading
4
View All Pros and Cons
CallMiner Eureka features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.3
Ease of Use
Average: 9.1
8.1
Ease of Admin
Average: 8.9
Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,259 Twitter followers
LinkedIn® Page
www.linkedin.com
309 employees on LinkedIn®
Convin.ai
(549)4.7 out of 5
1st Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Auditing
    47
    Auditing Efficiency
    36
    Accuracy
    29
    User Interface
    28
    Cons
    Slow Loading
    22
    Auditing Issues
    13
    Slow Performance
    12
    Call Issues
    11
    Slow Speed
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    183 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Auditing
47
Auditing Efficiency
36
Accuracy
29
User Interface
28
Cons
Slow Loading
22
Auditing Issues
13
Slow Performance
12
Call Issues
11
Slow Speed
11
View All Pros and Cons
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®
Verint Speech and Text Analytics
(88)4.4 out of 5
12th Easiest To Use in Speech Analytics software
View top Consulting Services for Verint Speech and Text Analytics
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich sour

    Users
    No information available
    Industries
    • Insurance
    • Banking
    Market Segment
    • 68% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Verint Speech Analytics is a solution designed to capture and analyze customer interactions across voice channels, converting unstructured conversations into actionable insights for organizations.
    • Reviewers frequently mention the platform's advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities, and its integration with contact center operations, providing managers with dashboards and reports that support data-driven decision-making.
    • Users mentioned issues such as the program's inability to identify sarcasm, causing calls to be categorized incorrectly, difficulty in getting started due to lack of intuitiveness, issues with integration with new phone systems, and concerns with transcription accuracy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Speech and Text Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Accuracy
    13
    Call Recording
    10
    Analytics
    7
    Improvement
    7
    Cons
    Accuracy Issues
    12
    Inaccuracy
    12
    Accent Recognition
    5
    Integration Issues
    5
    Missing Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.1
    8.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,220 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich sour

Users
No information available
Industries
  • Insurance
  • Banking
Market Segment
  • 68% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Verint Speech Analytics is a solution designed to capture and analyze customer interactions across voice channels, converting unstructured conversations into actionable insights for organizations.
  • Reviewers frequently mention the platform's advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities, and its integration with contact center operations, providing managers with dashboards and reports that support data-driven decision-making.
  • Users mentioned issues such as the program's inability to identify sarcasm, causing calls to be categorized incorrectly, difficulty in getting started due to lack of intuitiveness, issues with integration with new phone systems, and concerns with transcription accuracy.
Verint Speech and Text Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Accuracy
13
Call Recording
10
Analytics
7
Improvement
7
Cons
Accuracy Issues
12
Inaccuracy
12
Accent Recognition
5
Integration Issues
5
Missing Features
5
View All Pros and Cons
Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.1
8.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,763 Twitter followers
LinkedIn® Page
www.linkedin.com
4,220 employees on LinkedIn®
Ownership
NASDAQ: VRNT
CloudTalk
(1,624)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    429
    Reliability
    204
    Calling Features
    188
    Helpful
    187
    Intuitive
    183
    Cons
    Call Issues
    177
    Connection Issues
    92
    Call Management
    66
    Missing Features
    66
    Number Issues
    55
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
429
Reliability
204
Calling Features
188
Helpful
187
Intuitive
183
Cons
Call Issues
177
Connection Issues
92
Call Management
66
Missing Features
66
Number Issues
55
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Voiso
(64)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to delive

    Users
    • Account Manager
    • Data Analyst
    Industries
    • Information Technology and Services
    • Information Services
    Market Segment
    • 94% Mid-Market
    • 13% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Voiso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Reliability
    24
    Features
    20
    Customer Support
    17
    AI Technology
    15
    Cons
    Lack of Intuitiveness
    4
    Not Intuitive
    4
    Complexity
    3
    Dashboard Issues
    3
    Difficult Setup
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voiso features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    10.0
    Quality of Support
    Average: 9.1
    9.7
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voiso
    Company Website
    HQ Location
    Singapore, Singapore
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to delive

Users
  • Account Manager
  • Data Analyst
Industries
  • Information Technology and Services
  • Information Services
Market Segment
  • 94% Mid-Market
  • 13% Small-Business
Voiso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Reliability
24
Features
20
Customer Support
17
AI Technology
15
Cons
Lack of Intuitiveness
4
Not Intuitive
4
Complexity
3
Dashboard Issues
3
Difficult Setup
3
View All Pros and Cons
Voiso features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
10.0
Quality of Support
Average: 9.1
9.7
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Voiso
Company Website
HQ Location
Singapore, Singapore
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
JustCall
(2,247)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Speech Analytics software
View top Consulting Services for JustCall
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that allows users to manage calls, texts, and integrate with various CRM platforms.
    • Reviewers appreciate the platform's seamless integration with CRM systems, its user-friendly interface, and the ability to manage international calls and texts efficiently.
    • Users mentioned issues with the initial setup process, occasional call quality problems, and slow response times from customer support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,327
    Features
    805
    Helpful
    655
    Call Management
    651
    Calling Features
    605
    Cons
    Call Issues
    726
    Call Functionality
    520
    Connection Issues
    409
    Poor Call Quality
    355
    Call Management
    326
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.8
    Ease of Use
    Average: 9.1
    8.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that allows users to manage calls, texts, and integrate with various CRM platforms.
  • Reviewers appreciate the platform's seamless integration with CRM systems, its user-friendly interface, and the ability to manage international calls and texts efficiently.
  • Users mentioned issues with the initial setup process, occasional call quality problems, and slow response times from customer support.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,327
Features
805
Helpful
655
Call Management
651
Calling Features
605
Cons
Call Issues
726
Call Functionality
520
Connection Issues
409
Poor Call Quality
355
Call Management
326
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.8
Ease of Use
Average: 9.1
8.6
Ease of Admin
Average: 8.9
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Mihup
(66)4.7 out of 5
2nd Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 58% Mid-Market
    • 26% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a tool that converts calls into transcripts and provides analysis and evaluations, with features such as speech analytics, AI-driven insights, and integration with existing systems.
    • Reviewers appreciate Mihup's accuracy, clarity in speech analytics, user-friendly dashboard, and the support provided by the customer service team, along with its ability to integrate well with existing call systems and CRM tools.
    • Reviewers mentioned that the initial configuration for large datasets can be time-consuming, the user interface could be improved, and there are occasional delays during integration with internal tools.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    30
    Ease of Use
    23
    Features
    19
    Call Recording
    16
    Efficiency
    15
    Cons
    User Interface Issues
    15
    Improvement Needed
    9
    Accuracy Issues
    8
    Dashboard Issues
    8
    Poor UI Design
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, India
    Twitter
    @mihup_ai
    51 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 58% Mid-Market
  • 26% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a tool that converts calls into transcripts and provides analysis and evaluations, with features such as speech analytics, AI-driven insights, and integration with existing systems.
  • Reviewers appreciate Mihup's accuracy, clarity in speech analytics, user-friendly dashboard, and the support provided by the customer service team, along with its ability to integrate well with existing call systems and CRM tools.
  • Reviewers mentioned that the initial configuration for large datasets can be time-consuming, the user interface could be improved, and there are occasional delays during integration with internal tools.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
30
Ease of Use
23
Features
19
Call Recording
16
Efficiency
15
Cons
User Interface Issues
15
Improvement Needed
9
Accuracy Issues
8
Dashboard Issues
8
Poor UI Design
8
View All Pros and Cons
Mihup features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, India
Twitter
@mihup_ai
51 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
Talkdesk
(2,480)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Speech Analytics software
View top Consulting Services for Talkdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Call Management
    149
    Helpful
    131
    Efficiency
    130
    Features
    120
    Cons
    Call Issues
    99
    Technical Issues
    68
    Missing Features
    56
    Notification Issues
    55
    Connection Issues
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Call Management
149
Helpful
131
Efficiency
130
Features
120
Cons
Call Issues
99
Technical Issues
68
Missing Features
56
Notification Issues
55
Connection Issues
50
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,997 Twitter followers
LinkedIn® Page
www.linkedin.com
1,346 employees on LinkedIn®
Observe.AI
(235)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    20
    Efficiency
    17
    Accuracy
    16
    Coaching
    15
    Cons
    Accuracy Issues
    16
    Inaccuracy
    15
    Inaccurate Data Analysis
    14
    Missing Features
    10
    Call Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.1
    9.2
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    428 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
20
Efficiency
17
Accuracy
16
Coaching
15
Cons
Accuracy Issues
16
Inaccuracy
15
Inaccurate Data Analysis
14
Missing Features
10
Call Issues
8
View All Pros and Cons
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.1
9.2
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,470 Twitter followers
LinkedIn® Page
www.linkedin.com
428 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(566)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 is a cloud-based contact center platform that allows users to manage calls, monitor operations, and integrate with various systems.
    • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the responsive customer support that assists with any issues promptly.
    • Users mentioned some glitches that disrupt operations, such as freezing, random uninstallation and reinstallation, and difficulties in integrating with third-party CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Customer Support
    82
    Helpful
    77
    Features
    69
    Easy Integrations
    48
    Cons
    Call Issues
    40
    Complexity
    31
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    8.0
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,891 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,936 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 is a cloud-based contact center platform that allows users to manage calls, monitor operations, and integrate with various systems.
  • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the responsive customer support that assists with any issues promptly.
  • Users mentioned some glitches that disrupt operations, such as freezing, random uninstallation and reinstallation, and difficulties in integrating with third-party CRM systems.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Customer Support
82
Helpful
77
Features
69
Easy Integrations
48
Cons
Call Issues
40
Complexity
31
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
8.0
Ease of Admin
Average: 8.9
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,891 Twitter followers
LinkedIn® Page
www.linkedin.com
2,936 employees on LinkedIn®
NiCE CXone Mpower
(1,724)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    30
    Efficiency
    29
    Helpful
    24
    User Interface
    18
    Cons
    Call Issues
    17
    Technical Issues
    14
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.7
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
30
Efficiency
29
Helpful
24
User Interface
18
Cons
Call Issues
17
Technical Issues
14
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.7
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,686 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Creovai
(200)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    • Supervisor
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 58% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Helpful
    27
    Reporting
    22
    Accuracy
    18
    Transcription Accuracy
    16
    Cons
    Call Issues
    21
    Inaccurate Data Analysis
    15
    Learning Curve
    15
    Accuracy Issues
    13
    Missing Features
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    8.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    5 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
  • Supervisor
Industries
  • Consumer Services
  • Banking
Market Segment
  • 58% Mid-Market
  • 26% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Helpful
27
Reporting
22
Accuracy
18
Transcription Accuracy
16
Cons
Call Issues
21
Inaccurate Data Analysis
15
Learning Curve
15
Accuracy Issues
13
Missing Features
13
View All Pros and Cons
Creovai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
8.8
Ease of Admin
Average: 8.9
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
5 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
evaluagent
(411)4.5 out of 5
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11th Easiest To Use in Speech Analytics software
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Entry Level Price:Starting at £20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

    Users
    • Ambassador
    • Quality Assurance Manager
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 18% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • evaluagent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    111
    Helpful
    59
    Improvement
    59
    User Interface
    46
    Navigation Ease
    37
    Cons
    Missing Features
    18
    Layout Issues
    17
    Not Intuitive
    17
    Complexity
    15
    Filtering Issues
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • evaluagent features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    9.0
    Ease of Use
    Average: 9.1
    9.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EvaluAgent
    Company Website
    Year Founded
    2012
    HQ Location
    Middlesbrough, GB
    Twitter
    @evaluagent
    1,124 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

Users
  • Ambassador
  • Quality Assurance Manager
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 18% Small-Business
evaluagent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Helpful
59
Improvement
59
User Interface
46
Navigation Ease
37
Cons
Missing Features
18
Layout Issues
17
Not Intuitive
17
Complexity
15
Filtering Issues
15
View All Pros and Cons
evaluagent features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
9.0
Ease of Use
Average: 9.1
9.1
Ease of Admin
Average: 8.9
Seller Details
Seller
EvaluAgent
Company Website
Year Founded
2012
HQ Location
Middlesbrough, GB
Twitter
@evaluagent
1,124 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
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