# Best Speech Analytics Software - Page 9

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center).

To qualify for inclusion within the Speech Analytics category, a product must:

- Record or analyze calls in real time
- Provide insight into the emotional state of customers in real time or after the fact
- Generate quality assurance reports to improve performance of call center representatives
- Archive all recorded calls





## Top Speech Analytics Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel routing with cloud-native speech transcription | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" |
| 2 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,367 reviews) | — | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" |
| 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,808 reviews) | AI call notes with CRM-synced recordings | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" |
| 4 | [Voiso](https://www.g2.com/products/voiso/reviews) | 4.8/5.0 (92 reviews) | Multilingual call transcription with AI compliance scoring | "[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)" |
| 5 | [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) | 4.5/5.0 (221 reviews) | Automated QA scorecards with 100% call coverage | "[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)" |
| 6 | [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) | 4.6/5.0 (234 reviews) | Meeting transcription with multi-language real-time accuracy | "[Makes Multilingual Client Meetings Effortless with Accurate Transcription](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12894708)" |
| 7 | [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) | 4.4/5.0 (83 reviews) | Call driver categorization and trend discovery | "[Quick Insights into Customer Behavior and Root Causes](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)" |
| 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,432 reviews) | AI-powered call routing and sentiment insights | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" |
| 9 | [Maqsam](https://www.g2.com/products/maqsam/reviews) | 4.7/5.0 (90 reviews) | — | "[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)" |
| 10 | [SuccessKPI](https://www.g2.com/products/successkpi/reviews) | 4.3/5.0 (82 reviews) | Genesys Cloud speech analytics with centralized QM | "[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)" |


## G2 Grid® for Speech Analytics Software
![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=1173&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=9134&focus%5B%5D=21471&focus%5B%5D=62318&focus%5B%5D=5511)
Highlighted products: Genesys Cloud CX, RingEX, CloudTalk, Voiso, CallMiner Eureka, Google Cloud Speech-to-Text, Verint Speech and Text Analytics, and Talkdesk.
Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=callminer-eureka&focus%5B%5D=google-cloud-speech-to-text&focus%5B%5D=verint-speech-and-text-analytics&focus%5B%5D=talkdesk)


## How Many Speech Analytics Software Products Does G2 Track?
**Total Products under this Category:** 158

### Category Stats (Jul 2026)
- **Average Rating**: 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Amazon Connect (+0.36%) - Among all products in this category, Amazon Connect recorded the largest rating increase compared to last month
*Last updated: July 09, 2026*


## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 22,200+ Authentic Reviews
- 158+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Speech Analytics Software Is Best for Your Use Case?

- **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews)
- **Highest Performer:** [SuccessKPI](https://www.g2.com/products/successkpi/reviews)
- **Easiest to Use:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
- **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
- **Best Free Software:** [Convin.ai](https://www.g2.com/products/convin-ai/reviews)


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## What Is Speech Analytics Software?

[Call & Contact Center Software](https://www.g2.com/categories/call-contact-center)

## What Software Categories Are Similar to Speech Analytics Software?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)
- [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)