--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Creovai but has limited features. Are you part of the Creovai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. * * * Seller [Capacity](https://www.g2.com/sellers/capacity) Discussions [Creovai Community](https://www.g2.com/products/creovai/discuss) Languages Supported English Solution Type All-in-One Overview by Dean Cruse (Marketing leadership for growth companies) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,596) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## User Insights Average based on 200 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AL Alex L. Team Lead Mid-Market (51-1000 emp.) 12/8/2023 "Tethr has made call reviews so much easier." 4/5 What do you like best about Creovai? CreovAI's AI Insights incl. its call summaries and chapters are a great feature allowing me to always ensure I'm reviewing the interaction and part thereof that I intend to rather than sifting through numerous interactions before locating the one I need. Review collected by and hosted on G2.com. What do you dislike about Creovai? I still wish realtime call transcription was available, this issue arising of the delay persists. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr provides call review for 100% of our customer interactions. Review collected by and hosted on G2.com. Show More Response from Carl Schultze of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-8984261/official_response/edit) Thanks for your feedback, Alex! We're always working to improve our transcription accuracy. If there are specific or recurring issues you're seeing we'd recommend you reach out to your Service or Account lead to help us pinpoint the issues. Additionally, we're excited to be working on a new product that will provide real-time monitoring and alerting for your live interactions. Your Account Manager will reach out to your team as it becomes available for your specific integration. Thanks again! 7/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 12/9/2023 "Tethr is a wonderful business intelligence tool." 5/5 What do you like best about Creovai? One of the new things I really like about Creovai is how much more intuitive the overall experience feels. The navigation seems clearer, and it’s easier to find what I need without having to think too much about where things are. I also appreciate the improved performance. Review collected by and hosted on G2.com. What do you dislike about Creovai? In addition to the minor bug fixes I mentioned earlier, I think Creovai could improve consistency across certain features. Some tools or workflows feel slightly different in how they behave, which can be a bit confusing at times. Making the experience more uniform would help reduce friction. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr is helping our business automate service interaction analysis. Review collected by and hosted on G2.com. Show More Response from Leigh Anne Reynolds of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-8985805/official_response/edit) Thank you for your review. We're happy you are finding so much value in using Tethr! 2/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 10/27/2025 "Clean Platform with Excellent Support, But Reporting and Dashboard Needs Improvement" 4/5 What do you like best about Creovai? This platform is exceptionally clean and easy to use. The programmer—at least, I believe that's her role—works closely with us to address any issues we encounter. Review collected by and hosted on G2.com. What do you dislike about Creovai? I frequently find myself turning to other programs to create the reports I need, since this one does not completely address the KPIs that matter most to our team. Dashboards are supposed to be easy to set up, however if I do not have the program rep next to me, I cannot figure it out on my own. Or when I do have it figured out, it still doesn't cover what I need it for. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? There really aren’t any positives I can mention. The software was advertised as being cleaner and more streamlined than the program we currently use, but in reality, it turned out to be cumbersome and difficult to navigate unless the representative was there to guide us every step of the way. Even with their help, it remained confusing. While creating a dashboard was as simple as clicking 'create Dashboard,' actually filling it with the information my team needed was nearly impossible. In the end, I found myself returning to our old program just to complete my work and avoid missing deadlines. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11867284/official_response/edit) Thanks for the detailed feedback, it's much appreciated! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Pratik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik K.") PK Pratik K. Data Engineering Leader Enterprise (\> 1000 emp.) 1/8/2024 "Advanced Speech Analytics solution" 4.5/5 What do you like best about Creovai? I like the graphing option in the filters section to slice and dice the filtered data per my need. This feature helps me quickly visualize the data without the need of extract in csv format and use excel graphs. Review collected by and hosted on G2.com. What do you dislike about Creovai? 1. For testing the categories' scripts, there is no option to select the date range. Adding this feature will give the users more control to do the category accuracy and validation steps. Current validation is limited to only common phrases taking hits no the actual interactions. 2. Sequential categories don't work as expected. The output is hit or miss. It's inconsistent. Adding categories in the scripts should also be allowed for category building. It will allow user to use the existing categories and build on top of it. Currently, user has to copy the scripts from the pre-existing categories and also it doesn't have much control over it, example: before after, near operators. This is coming from CallMiner features which are very useful. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Finding customer insights and agent level intelligence. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9093329/official_response/edit) Thanks for the review, Pratik, and detailed feedback. It's much appreciated. 8/12/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jordan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan B.") JB Jordan B. 10/17/2025 "Effortless Implementation, Invaluable Insights" 5/5 What do you like best about Creovai? {"I love how setting up the platform was pretty easy, as it was already in place at my company, which made the training and navigation smooth and straightforward.","I appreciate Creovai's ability to analyze calls before I do; this feature significantly aids in evaluating employee interactions with clients by analyzing trends and providing insights, which is a huge benefit in my role.","I find Creovai's analytical capabilities, like providing bullet points on call analysis and predicting successful interactions, extremely useful. It reduces the workload before I delve deeper into each call.","I enjoy using Creovai in conjunction with tools like Google Sheets, enabling a detailed evaluation process which helps in better employee training and client assistance.","I like how easy it is to change settings within Creovai for different interactions and tasks, making the platform highly navigable. Saving reports or seeking specific agent data is straightforward and efficient."} Review collected by and hosted on G2.com. What do you dislike about Creovai? Nothing Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I find the product invaluable for analyzing employee-client interactions, providing insights before I review calls, and enabling better training decisions. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11829874/official_response/edit) Thanks for the review, Jordan. It's much appreciated. Many thanks, Greg Validated ReviewerIncentivizedSource: Seller invite ![Larry D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry D.") LD Larry D. 10/17/2025 "Analytical Tools with Helpful Support" 3/5 What do you like best about Creovai? {"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conversations thoroughly afterwards.","I find the call transcripts and the analytic tools provided incredibly valuable in evaluating my client interactions.","I like the coaching tools that offer critiques of calls, helping me improve my skill set by providing insights on how much time I spend speaking versus my clients.","I value the beneficial support I received, specifically from a representative named Abby, who helped construct a dashboard to aid me in locating client information more efficiently."} Review collected by and hosted on G2.com. What do you dislike about Creovai? I found it challenging to look for specific phone calls from previous days and weeks. The search functionality in identifying calls needs improvement. The current setup makes it cumbersome to find records quickly because the way calls are formatted is not intuitive. It would be much better if calls were organized by my client's name, their company, and the exact date and time of the interaction. This would streamline the process and improve efficiency. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I use the product to transcribe calls, allowing me to focus on client conversations and ensuring I don't miss important details, ultimately saving time and money. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11829742/official_response/edit) Thanks for the detailed feedback, Larry. I have fed this directly to the product team. Many thanks, Greg Validated ReviewerSource: Organic ![Gregoris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gregoris S.") GS Gregoris S. Mid-Market (51-1000 emp.) 12/28/2023 "Easy to use" 5/5 What do you like best about Creovai? Features are user friendly, and allow to learn how to use the tool quickly Review collected by and hosted on G2.com. What do you dislike about Creovai? Filter options, they can be more accurate and include a wider variety Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Report accessibility, and the fact that we can quicly update and access them. Review collected by and hosted on G2.com. Show More 2/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/4/2025 "User Perspective" 4/5 What do you like best about Creovai? Creovai is easy to use as a user (my calls get recorded and I review them). I'd say I like how it is customizable (my company uses a lot of folders and custom dashboards/reports) and it is data centric. We can really search for calls and customize what kind of call we want to search for with filters which makes it very helpful. Review collected by and hosted on G2.com. What do you dislike about Creovai? I think the platform could use a little more simple navigation or different icons or fun way to look at the different areas within the platform. For example: when I want to explore Creovai as a user who's calls are recorded, it's very data heavy and makes me not want to read through everything. It would also be nice to see an easier way to favorite my calls without having to create a report or dashboard. I could just click a star button and easily find it later. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? As an employee at Gusto whose calls are recorded, it benefits me to find the call and review it with my manager for coaching purposes. It also allows me to listen to other teammates calls so I can learn from them on how to improve. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11160875/official_response/edit) Thanks for the detailed feedback, really useful! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tom W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom W.") TW Tom W. Technical Support Analyst Mid-Market (51-1000 emp.) 5/16/2025 "Very good and streamlines our call monitoring" 4.5/5 What do you like best about Creovai? Platform has an easy to us UI Streamlines call monitoring Easier to identify profanity on calls with alerts Finding problem calls is much easier Automatically hiding bank or card details so we don't have to manually remove this is a very good feature Creovai is a very good system that has help improve efficiency of our call monitoring process and is very user friendly where it's so easy to use Review collected by and hosted on G2.com. What do you dislike about Creovai? There are not many downside I can think of, maybe one being when listen to a call it would be good if when selecting a moment in the call to listen to that it takes you to take part in the transcript as well. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Creovai has help my companies quality assurance team massively as it helps highlight problem calls with alerts, with the sentiment metric. automatically evaluating calls and scoring the calls. This has help the efficiency of the team as it automates parts of the job that were previously done manually. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11178955/official_response/edit) Hi Tom, thanks for the review. It's much appreciated. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Charlie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie W.") CW Charlie W. Technical Support Analyst Mid-Market (51-1000 emp.) 2/19/2025 "Fantastic AI Capabilities" 4.5/5 What do you like best about Creovai? Ease of use with a minimal learning curve. The ability to precisely locate segments of calls through the accurate AI transcripts can not be understated in how handy it is. Having sensitive data automatically omitted by the AI is also fantastic and saves a lot of time and worry. Review collected by and hosted on G2.com. What do you dislike about Creovai? The returned results for calls can be very visually cluttered, and there are no options to customise how the returned results appear. For a different job role, having all of the information available on a certain call can be helpful, but for my role I just need to see the agent name and number. This is only a minor gripe and should not detract from the great features Creovai otherwise offers. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Customers can sometimes breach GDPR by reading out sensitive information, we must make sure it is purged from all of our sites that calls filter into. Creovai automatically obfuscating the data makes it incredibly simple. I just log onto Creovai, make sure that the data is hidden, and then go about making sure everything else is okay. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10858230/official_response/edit) Many thanks for the review, Charlie. I've passed your feedback to the product team. If there is anything else you need then don't hesitate to reach out. Have a great day. Greg 5/15/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Creovai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creovai ](https://www.g2.com/products/creovai/discussions/new) GU Guest User What is Awaken Conversations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) GU Guest User What is Tethr used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-tethr-used-for) [ View all Discussions ](https://www.g2.com/products/creovai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(267) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### ##### Creovai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/creovai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which screen and video capture software offers the highest resolution?](https://www.g2.com/discussions/which-screen-and-video-capture-software-offers-the-highest-resolution)[What are the most reliable and stable Google Workspace academic solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-google-workspace-academic-solutions-based-on-verified-customer-reviews-from-established-enterprises)[What Contact Center AI Observability platforms prevent false negatives in accuracy monitoring that could mask critical AI failures from operations teams?](https://www.g2.com/discussions/what-contact-center-ai-observability-platforms-prevent-false-negatives-in-accuracy-monitoring-that-could-mask-critical-ai-failures-from-operations-teams) [What platform provides the best automation for routine legal tasks?](https://www.g2.com/discussions/what-platform-provides-the-best-automation-for-routine-legal-tasks)[What low-code machine learning platforms work well for a data team that needs full ML workflow capabilities in one place without stitching together separate data prep and deployment tools?](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-work-well-for-a-data-team-that-needs-full-ml-workflow-capabilities-in-one-place-without-stitching-together-separate-data-prep-and-deployment-tools)[Pros and Cons Details](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)