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Best Enterprise Speech Analytics Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Speech Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Speech Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Speech Analytics category.

In addition to qualifying for inclusion in the Speech Analytics Software category, to qualify for inclusion in the Enterprise Business Speech Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Enterprise Speech Analytics Software Available

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    G2 Score
Genesys Cloud CX
(1,484)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Speech Analytics software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    89
    Reliability
    62
    Helpful
    59
    Efficiency
    54
    Cons
    Limited Features
    59
    Missing Features
    48
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.1
    8.9
    Ease of Use
    Average: 9.1
    8.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,344 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
89
Reliability
62
Helpful
59
Efficiency
54
Cons
Limited Features
59
Missing Features
48
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.1
8.9
Ease of Use
Average: 9.1
8.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,344 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Verint Speech and Text Analytics
(88)4.4 out of 5
13th Easiest To Use in Speech Analytics software
View top Consulting Services for Verint Speech and Text Analytics
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich sour

    Users
    No information available
    Industries
    • Insurance
    • Banking
    Market Segment
    • 68% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Verint Speech Analytics is a solution designed to capture and analyze customer interactions across voice channels, converting unstructured conversations into actionable insights for organizations.
    • Reviewers appreciate the platform's advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities, and its integration with contact center operations, providing managers with dashboards and reports that support data-driven decision-making.
    • Users mentioned issues such as the program's inability to identify sarcasm, difficulty in getting started due to lack of intuitiveness, issues with integration with new phone systems, transcription concerns, lack of custom settings, incorrect language detection, irrelevant categories, limited licenses, challenging access to other departments, and limited functionality of number of categories.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Speech and Text Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Accuracy
    13
    Call Recording
    10
    Analytics
    7
    Improvement
    7
    Cons
    Accuracy Issues
    12
    Inaccuracy
    12
    Accent Recognition
    5
    Integration Issues
    5
    Missing Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.1
    8.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,756 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,220 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich sour

Users
No information available
Industries
  • Insurance
  • Banking
Market Segment
  • 68% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Verint Speech Analytics is a solution designed to capture and analyze customer interactions across voice channels, converting unstructured conversations into actionable insights for organizations.
  • Reviewers appreciate the platform's advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities, and its integration with contact center operations, providing managers with dashboards and reports that support data-driven decision-making.
  • Users mentioned issues such as the program's inability to identify sarcasm, difficulty in getting started due to lack of intuitiveness, issues with integration with new phone systems, transcription concerns, lack of custom settings, incorrect language detection, irrelevant categories, limited licenses, challenging access to other departments, and limited functionality of number of categories.
Verint Speech and Text Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Accuracy
13
Call Recording
10
Analytics
7
Improvement
7
Cons
Accuracy Issues
12
Inaccuracy
12
Accent Recognition
5
Integration Issues
5
Missing Features
5
View All Pros and Cons
Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.1
8.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,756 Twitter followers
LinkedIn® Page
www.linkedin.com
4,220 employees on LinkedIn®
Ownership
NASDAQ: VRNT

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Convin.ai
(549)4.7 out of 5
1st Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Auditing
    47
    Auditing Efficiency
    36
    Accuracy
    29
    User Interface
    28
    Cons
    Slow Loading
    22
    Auditing Issues
    13
    Slow Performance
    12
    Call Issues
    11
    Slow Speed
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    183 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Auditing
47
Auditing Efficiency
36
Accuracy
29
User Interface
28
Cons
Slow Loading
22
Auditing Issues
13
Slow Performance
12
Call Issues
11
Slow Speed
11
View All Pros and Cons
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®
CallMiner Eureka
(223)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallMiner Eureka
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, Call

    Users
    • Speech Analyst
    • Business Analyst
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallMiner Eureka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Helpful
    12
    Innovation
    12
    Improvement
    11
    Artificial Intelligence
    8
    Cons
    Learning Curve
    8
    Missing Features
    5
    Steep Learning Curve
    5
    Difficult Setup
    4
    Slow Loading
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallMiner Eureka features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.3
    Ease of Use
    Average: 9.1
    8.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallMiner
    Company Website
    Year Founded
    2002
    HQ Location
    Waltham, MA
    Twitter
    @CallMiner
    3,259 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    319 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, Call

Users
  • Speech Analyst
  • Business Analyst
Industries
  • Financial Services
  • Insurance
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
CallMiner Eureka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Helpful
12
Innovation
12
Improvement
11
Artificial Intelligence
8
Cons
Learning Curve
8
Missing Features
5
Steep Learning Curve
5
Difficult Setup
4
Slow Loading
4
View All Pros and Cons
CallMiner Eureka features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.3
Ease of Use
Average: 9.1
8.1
Ease of Admin
Average: 8.9
Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,259 Twitter followers
LinkedIn® Page
www.linkedin.com
319 employees on LinkedIn®
Google Cloud Speech-to-Text
(237)4.6 out of 5
10th Easiest To Use in Speech Analytics software
View top Consulting Services for Google Cloud Speech-to-Text
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

    Users
    • Data Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Cloud Speech-to-Text Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    63
    Ease of Use
    56
    Transcription Accuracy
    52
    Speech to Text Conversion
    48
    Transcription
    31
    Cons
    Inaccuracy
    23
    Pricing Issues
    23
    Accent Recognition
    22
    Expensive
    21
    Accuracy Issues
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,497,617 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,307 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

Users
  • Data Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Small-Business
Google Cloud Speech-to-Text Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
63
Ease of Use
56
Transcription Accuracy
52
Speech to Text Conversion
48
Transcription
31
Cons
Inaccuracy
23
Pricing Issues
23
Accent Recognition
22
Expensive
21
Accuracy Issues
18
View All Pros and Cons
Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,497,617 Twitter followers
LinkedIn® Page
www.linkedin.com
325,307 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(571)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
    • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
    • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Customer Support
    82
    Helpful
    77
    Features
    69
    Easy Integrations
    48
    Cons
    Call Issues
    40
    Complexity
    31
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    8.0
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,889 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,962 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
  • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
  • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Customer Support
82
Helpful
77
Features
69
Easy Integrations
48
Cons
Call Issues
40
Complexity
31
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
8.0
Ease of Admin
Average: 8.9
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,889 Twitter followers
LinkedIn® Page
www.linkedin.com
2,962 employees on LinkedIn®
Observe.AI
(236)4.6 out of 5
Optimized for quick response
15th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    20
    Efficiency
    17
    Accuracy
    16
    Coaching
    15
    Cons
    Accuracy Issues
    16
    Inaccuracy
    15
    Inaccurate Data Analysis
    14
    Missing Features
    10
    Call Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.1
    9.2
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    428 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 21% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
20
Efficiency
17
Accuracy
16
Coaching
15
Cons
Accuracy Issues
16
Inaccuracy
15
Inaccurate Data Analysis
14
Missing Features
10
Call Issues
8
View All Pros and Cons
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.1
9.2
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,470 Twitter followers
LinkedIn® Page
www.linkedin.com
428 employees on LinkedIn®
NiCE CXone Mpower
(1,725)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    30
    Efficiency
    29
    Helpful
    24
    User Interface
    18
    Cons
    Call Issues
    17
    Technical Issues
    14
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.7
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
30
Efficiency
29
Helpful
24
User Interface
18
Cons
Call Issues
17
Technical Issues
14
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.7
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,686 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Talkdesk
(2,487)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Speech Analytics software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Call Management
    149
    Helpful
    131
    Efficiency
    130
    Features
    120
    Cons
    Call Issues
    99
    Technical Issues
    68
    Missing Features
    56
    Notification Issues
    55
    Connection Issues
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Call Management
149
Helpful
131
Efficiency
130
Features
120
Cons
Call Issues
99
Technical Issues
68
Missing Features
56
Notification Issues
55
Connection Issues
50
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,997 Twitter followers
LinkedIn® Page
www.linkedin.com
1,346 employees on LinkedIn®
Creovai
(200)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    • Supervisor
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 58% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Helpful
    27
    Reporting
    22
    Accuracy
    18
    Transcription Accuracy
    16
    Cons
    Call Issues
    21
    Inaccurate Data Analysis
    15
    Learning Curve
    15
    Accuracy Issues
    13
    Missing Features
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    8.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    5 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
  • Supervisor
Industries
  • Consumer Services
  • Banking
Market Segment
  • 58% Mid-Market
  • 26% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Helpful
27
Reporting
22
Accuracy
18
Transcription Accuracy
16
Cons
Call Issues
21
Inaccurate Data Analysis
15
Learning Curve
15
Accuracy Issues
13
Missing Features
13
View All Pros and Cons
Creovai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
8.8
Ease of Admin
Average: 8.9
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
5 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Avaya Experience Platform
(181)4.1 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

    Users
    • Telecom engineer
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avaya Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Calling Features
    2
    Analytics
    1
    Call Quality
    1
    Connectivity
    1
    Ease of Use
    1
    Cons
    Complexity
    1
    Customization Difficulty
    1
    Difficult Implementation
    1
    Difficult Setup
    1
    Error Handling
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avaya Experience Platform features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    7.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    36,934 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,156 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users
  • Telecom engineer
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
Avaya Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Calling Features
2
Analytics
1
Call Quality
1
Connectivity
1
Ease of Use
1
Cons
Complexity
1
Customization Difficulty
1
Difficult Implementation
1
Difficult Setup
1
Error Handling
1
View All Pros and Cons
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
7.8
Ease of Admin
Average: 8.9
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
36,934 Twitter followers
LinkedIn® Page
www.linkedin.com
12,156 employees on LinkedIn®
Ownership
NYSE: AVYA
Ender Turing
(42)4.8 out of 5
6th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Enterprise
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ender Turing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ender Turing
    Year Founded
    2018
    HQ Location
    Tallinn, Harjumaa
    Twitter
    @EnderTuring
    74 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Enterprise
  • 36% Mid-Market
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.1
9.6
Ease of Admin
Average: 8.9
Seller Details
Seller
Ender Turing
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Twitter
@EnderTuring
74 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
JustCall
(2,241)4.3 out of 5
Optimized for quick response
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,327
    Features
    805
    Helpful
    655
    Call Management
    651
    Calling Features
    605
    Cons
    Call Issues
    726
    Call Functionality
    520
    Connection Issues
    409
    Poor Call Quality
    355
    Call Management
    326
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.8
    Ease of Use
    Average: 9.1
    8.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,327
Features
805
Helpful
655
Call Management
651
Calling Features
605
Cons
Call Issues
726
Call Functionality
520
Connection Issues
409
Poor Call Quality
355
Call Management
326
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.8
Ease of Use
Average: 9.1
8.6
Ease of Admin
Average: 8.9
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Invoca
(961)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    32
    Ease of Use
    28
    Analytics
    25
    Customer Support
    25
    Reporting
    21
    Cons
    Learning Curve
    10
    Missing Features
    10
    Complexity
    9
    Steep Learning Curve
    9
    Call Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
32
Ease of Use
28
Analytics
25
Customer Support
25
Reporting
21
Cons
Learning Curve
10
Missing Features
10
Complexity
9
Steep Learning Curve
9
Call Issues
8
View All Pros and Cons
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,222 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®
Sestek Speech Analytics
(22)4.8 out of 5
5th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Enterprise
    • 45% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sestek Speech Analytics features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sestek
    Year Founded
    2000
    HQ Location
    Istanbul, Turkey
    Twitter
    @SESTEK
    515 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    196 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

Users
No information available
Industries
No information available
Market Segment
  • 55% Enterprise
  • 45% Mid-Market
Sestek Speech Analytics features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Sestek
Year Founded
2000
HQ Location
Istanbul, Turkey
Twitter
@SESTEK
515 Twitter followers
LinkedIn® Page
www.linkedin.com
196 employees on LinkedIn®
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