--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Creovai Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. [(34 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071890&qs=pros-and-cons#reviews) Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. [(20 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071842&qs=pros-and-cons#reviews) Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. [(18 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071687&qs=pros-and-cons#reviews) Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. [(15 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071991&qs=pros-and-cons#reviews) Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. [(15 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072287&qs=pros-and-cons#reviews) Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. [(17 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071088&qs=pros-and-cons#reviews) Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. [(12 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072526&qs=pros-and-cons#reviews) Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. [(11 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1069577&qs=pros-and-cons#reviews) Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. [(11 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072656&qs=pros-and-cons#reviews) Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. [(11 mentions)](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072504&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Creovai ##### 1. Ease of Use Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. [ See 34 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071890&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Tethr is a wonderful business intelligence tool." What do you like about Creovai? One of the new things I really like about Creovai is how much more intuitive the overall experience feels. The navigation seems clearer, and it’s easi ![Gregoris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gregoris S.") GS Gregoris S. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use" What do you like about Creovai? Features are user friendly, and allow to learn how to use the tool quickly ##### 2. Helpful Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. [ See 20 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071842&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Clean Platform with Excellent Support, But Reporting and Dashboard Needs Improvement" What do you like about Creovai? This platform is exceptionally clean and easy to use. The programmer—at least, I believe that's her role—works closely with us to address any issues w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Valuable Next-Day Insights, But Setup Can Be Cumbersome" What do you like about Creovai? IT OFFERS NEXT DAY INSIGHTS INTO WHATS DRIVING CONTACT AND PROVIDES COACHABLE INSIGHTS ##### 3. Reporting Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. [ See 18 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071687&qs=pros-and-cons#reviews) See Related User Reviews SS Sohel S. Enterprise (\> 1000 emp.) 5.0/5 "Voice Transcription Excellence with Creovai" What do you like about Creovai? I use Creovai for analyzing interactions and converting voice to transcript. I like the reports, dashboard, and search functionality the most. Exporti ![Jordan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan B.") JB Jordan B. 5.0/5 "Effortless Implementation, Invaluable Insights" What do you like about Creovai? {"I love how setting up the platform was pretty easy, as it was already in place at my company, which made the training and navigation smooth and stra ##### 4. Accuracy Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. [ See 15 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071991&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Valuable Next-Day Insights, But Setup Can Be Cumbersome" What do you like about Creovai? IT OFFERS NEXT DAY INSIGHTS INTO WHATS DRIVING CONTACT AND PROVIDES COACHABLE INSIGHTS ![Larry D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry D.") LD Larry D. 3.0/5 "Analytical Tools with Helpful Support" What do you like about Creovai? {"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conver ##### 5. Transcription Accuracy Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. [ See 15 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072287&qs=pros-and-cons#reviews) See Related User Reviews ![Helen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helen M.") HM Helen M. Enterprise (\> 1000 emp.) 4.5/5 "Great Call Summaries and Snippet Features" What do you like about Creovai? Summary of call and ability to get snippets ![Larry D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry D.") LD Larry D. 3.0/5 "Analytical Tools with Helpful Support" What do you like about Creovai? {"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conver ### 5 Cons or Disadvantages of Creovai ##### 1. Call Issues Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. [ See 17 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1071088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Great Call Sorting, But Needs Customer Names in Subject Line" What do you dislike about Creovai? Not seeing customer name in the subject line of the call, making it harder to know what calls to listen to for my team Talk time ratio would be hel ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Well-Organized, But Not as User-Friendly as Gong" What do you dislike about Creovai? not as easy to use as gong. can be hard to find call ##### 2. Learning Curve Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. [ See 12 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Clean Platform with Excellent Support, But Reporting and Dashboard Needs Improvement" What do you dislike about Creovai? I frequently find myself turning to other programs to create the reports I need, since this one does not completely address the KPIs that matter most AZ Amanda Z. Enterprise (\> 1000 emp.) 5.0/5 "Simple Interface, But Some Confusing Elements" What do you dislike about Creovai? The software is not very easy to understand, and there are some confusing elements that make it harder to use. ##### 3. Inaccurate Data Analysis Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. [ See 11 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1069577&qs=pros-and-cons#reviews) See Related User Reviews ![Surajkumar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surajkumar V.") SV Surajkumar V. Enterprise (\> 1000 emp.) 5.0/5 "Efficient Call Transcription, but Slow Loading on Multiple Tabs" What do you dislike about Creovai? take time to load the detail on multiple tab Some time its do incorrect or flip in transcript. overlay of conversation ![Ely G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ely G.") EG Ely G. Enterprise (\> 1000 emp.) 4.0/5 "Helps to track my performance" What do you dislike about Creovai? AI tools does not always do a correct scoring ##### 4. Missing Features Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. [ See 11 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072656&qs=pros-and-cons#reviews) See Related User Reviews ![Gregoris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gregoris S.") GS Gregoris S. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use" What do you dislike about Creovai? Filter options, they can be more accurate and include a wider variety ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Clean Platform with Excellent Support, But Reporting and Dashboard Needs Improvement" What do you dislike about Creovai? I frequently find myself turning to other programs to create the reports I need, since this one does not completely address the KPIs that matter most ##### 5. Search Functionality Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. [ See 11 mentions ](https://www.g2.com/products/creovai/reviews?filters%5Bsentiment_snippet%5D=1072504&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.0/5 "Well-Organized, But Not as User-Friendly as Gong" What do you dislike about Creovai? not as easy to use as gong. can be hard to find call ![Larry D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry D.") LD Larry D. 3.0/5 "Analytical Tools with Helpful Support" What do you dislike about Creovai? I found it challenging to look for specific phone calls from previous days and weeks. The search functionality in identifying calls needs improvement. ## Top-Rated Alternatives [ ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) AL Alex L. Team Lead Mid-Market (51-1000 emp.) 12/8/2023 "Tethr has made call reviews so much easier." 4/5 What do you like best about Creovai? CreovAI's AI Insights incl. its call summaries and chapters are a great feature allowing me to always ensure I'm reviewing the interaction and part thereof that I intend to rather than sifting through numerous interactions before locating the one I need. Review collected by and hosted on G2.com. What do you dislike about Creovai? I still wish realtime call transcription was available, this issue arising of the delay persists. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr provides call review for 100% of our customer interactions. Review collected by and hosted on G2.com. Show More Response from Carl Schultze of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-8984261/official_response/edit) Thanks for your feedback, Alex! We're always working to improve our transcription accuracy. If there are specific or recurring issues you're seeing we'd recommend you reach out to your Service or Account lead to help us pinpoint the issues. Additionally, we're excited to be working on a new product that will provide real-time monitoring and alerting for your live interactions. Your Account Manager will reach out to your team as it becomes available for your specific integration. Thanks again! 7/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 12/9/2023 "Tethr is a wonderful business intelligence tool." 5/5 What do you like best about Creovai? One of the new things I really like about Creovai is how much more intuitive the overall experience feels. The navigation seems clearer, and it’s easier to find what I need without having to think too much about where things are. I also appreciate the improved performance. Review collected by and hosted on G2.com. What do you dislike about Creovai? In addition to the minor bug fixes I mentioned earlier, I think Creovai could improve consistency across certain features. Some tools or workflows feel slightly different in how they behave, which can be a bit confusing at times. Making the experience more uniform would help reduce friction. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr is helping our business automate service interaction analysis. Review collected by and hosted on G2.com. Show More Response from Leigh Anne Reynolds of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-8985805/official_response/edit) Thank you for your review. We're happy you are finding so much value in using Tethr! 2/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 10/27/2025 "Clean Platform with Excellent Support, But Reporting and Dashboard Needs Improvement" 4/5 What do you like best about Creovai? This platform is exceptionally clean and easy to use. The programmer—at least, I believe that's her role—works closely with us to address any issues we encounter. Review collected by and hosted on G2.com. What do you dislike about Creovai? I frequently find myself turning to other programs to create the reports I need, since this one does not completely address the KPIs that matter most to our team. Dashboards are supposed to be easy to set up, however if I do not have the program rep next to me, I cannot figure it out on my own. Or when I do have it figured out, it still doesn't cover what I need it for. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? There really aren’t any positives I can mention. The software was advertised as being cleaner and more streamlined than the program we currently use, but in reality, it turned out to be cumbersome and difficult to navigate unless the representative was there to guide us every step of the way. Even with their help, it remained confusing. While creating a dashboard was as simple as clicking 'create Dashboard,' actually filling it with the information my team needed was nearly impossible. In the end, I found myself returning to our old program just to complete my work and avoid missing deadlines. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11867284/official_response/edit) Thanks for the detailed feedback, it's much appreciated! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Pratik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik K.") PK Pratik K. Data Engineering Leader Enterprise (\> 1000 emp.) 1/8/2024 "Advanced Speech Analytics solution" 4.5/5 What do you like best about Creovai? I like the graphing option in the filters section to slice and dice the filtered data per my need. This feature helps me quickly visualize the data without the need of extract in csv format and use excel graphs. Review collected by and hosted on G2.com. What do you dislike about Creovai? 1. For testing the categories' scripts, there is no option to select the date range. Adding this feature will give the users more control to do the category accuracy and validation steps. Current validation is limited to only common phrases taking hits no the actual interactions. 2. Sequential categories don't work as expected. The output is hit or miss. It's inconsistent. Adding categories in the scripts should also be allowed for category building. It will allow user to use the existing categories and build on top of it. Currently, user has to copy the scripts from the pre-existing categories and also it doesn't have much control over it, example: before after, near operators. This is coming from CallMiner features which are very useful. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Finding customer insights and agent level intelligence. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9093329/official_response/edit) Thanks for the review, Pratik, and detailed feedback. It's much appreciated. 8/12/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jordan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan B.") JB Jordan B. 10/17/2025 "Effortless Implementation, Invaluable Insights" 5/5 What do you like best about Creovai? {"I love how setting up the platform was pretty easy, as it was already in place at my company, which made the training and navigation smooth and straightforward.","I appreciate Creovai's ability to analyze calls before I do; this feature significantly aids in evaluating employee interactions with clients by analyzing trends and providing insights, which is a huge benefit in my role.","I find Creovai's analytical capabilities, like providing bullet points on call analysis and predicting successful interactions, extremely useful. It reduces the workload before I delve deeper into each call.","I enjoy using Creovai in conjunction with tools like Google Sheets, enabling a detailed evaluation process which helps in better employee training and client assistance.","I like how easy it is to change settings within Creovai for different interactions and tasks, making the platform highly navigable. Saving reports or seeking specific agent data is straightforward and efficient."} Review collected by and hosted on G2.com. What do you dislike about Creovai? Nothing Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I find the product invaluable for analyzing employee-client interactions, providing insights before I review calls, and enabling better training decisions. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11829874/official_response/edit) Thanks for the review, Jordan. It's much appreciated. Many thanks, Greg Validated ReviewerIncentivizedSource: Seller invite ![Larry D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry D.") LD Larry D. 10/17/2025 "Analytical Tools with Helpful Support" 3/5 What do you like best about Creovai? {"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conversations thoroughly afterwards.","I find the call transcripts and the analytic tools provided incredibly valuable in evaluating my client interactions.","I like the coaching tools that offer critiques of calls, helping me improve my skill set by providing insights on how much time I spend speaking versus my clients.","I value the beneficial support I received, specifically from a representative named Abby, who helped construct a dashboard to aid me in locating client information more efficiently."} Review collected by and hosted on G2.com. What do you dislike about Creovai? I found it challenging to look for specific phone calls from previous days and weeks. The search functionality in identifying calls needs improvement. The current setup makes it cumbersome to find records quickly because the way calls are formatted is not intuitive. It would be much better if calls were organized by my client's name, their company, and the exact date and time of the interaction. This would streamline the process and improve efficiency. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I use the product to transcribe calls, allowing me to focus on client conversations and ensuring I don't miss important details, ultimately saving time and money. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11829742/official_response/edit) Thanks for the detailed feedback, Larry. I have fed this directly to the product team. Many thanks, Greg Validated ReviewerSource: Organic ![Gregoris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gregoris S.") GS Gregoris S. Mid-Market (51-1000 emp.) 12/28/2023 "Easy to use" 5/5 What do you like best about Creovai? Features are user friendly, and allow to learn how to use the tool quickly Review collected by and hosted on G2.com. What do you dislike about Creovai? Filter options, they can be more accurate and include a wider variety Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Report accessibility, and the fact that we can quicly update and access them. Review collected by and hosted on G2.com. Show More 2/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/4/2025 "User Perspective" 4/5 What do you like best about Creovai? Creovai is easy to use as a user (my calls get recorded and I review them). I'd say I like how it is customizable (my company uses a lot of folders and custom dashboards/reports) and it is data centric. We can really search for calls and customize what kind of call we want to search for with filters which makes it very helpful. Review collected by and hosted on G2.com. What do you dislike about Creovai? I think the platform could use a little more simple navigation or different icons or fun way to look at the different areas within the platform. For example: when I want to explore Creovai as a user who's calls are recorded, it's very data heavy and makes me not want to read through everything. It would also be nice to see an easier way to favorite my calls without having to create a report or dashboard. I could just click a star button and easily find it later. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? As an employee at Gusto whose calls are recorded, it benefits me to find the call and review it with my manager for coaching purposes. It also allows me to listen to other teammates calls so I can learn from them on how to improve. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11160875/official_response/edit) Thanks for the detailed feedback, really useful! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tom W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom W.") TW Tom W. Technical Support Analyst Mid-Market (51-1000 emp.) 5/16/2025 "Very good and streamlines our call monitoring" 4.5/5 What do you like best about Creovai? Platform has an easy to us UI Streamlines call monitoring Easier to identify profanity on calls with alerts Finding problem calls is much easier Automatically hiding bank or card details so we don't have to manually remove this is a very good feature Creovai is a very good system that has help improve efficiency of our call monitoring process and is very user friendly where it's so easy to use Review collected by and hosted on G2.com. What do you dislike about Creovai? There are not many downside I can think of, maybe one being when listen to a call it would be good if when selecting a moment in the call to listen to that it takes you to take part in the transcript as well. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Creovai has help my companies quality assurance team massively as it helps highlight problem calls with alerts, with the sentiment metric. automatically evaluating calls and scoring the calls. This has help the efficiency of the team as it automates parts of the job that were previously done manually. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11178955/official_response/edit) Hi Tom, thanks for the review. It's much appreciated. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Charlie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie W.") CW Charlie W. Technical Support Analyst Mid-Market (51-1000 emp.) 2/19/2025 "Fantastic AI Capabilities" 4.5/5 What do you like best about Creovai? Ease of use with a minimal learning curve. The ability to precisely locate segments of calls through the accurate AI transcripts can not be understated in how handy it is. Having sensitive data automatically omitted by the AI is also fantastic and saves a lot of time and worry. Review collected by and hosted on G2.com. What do you dislike about Creovai? The returned results for calls can be very visually cluttered, and there are no options to customise how the returned results appear. For a different job role, having all of the information available on a certain call can be helpful, but for my role I just need to see the agent name and number. This is only a minor gripe and should not detract from the great features Creovai otherwise offers. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Customers can sometimes breach GDPR by reading out sensitive information, we must make sure it is purged from all of our sites that calls filter into. Creovai automatically obfuscating the data makes it incredibly simple. I just log onto Creovai, make sure that the data is hidden, and then go about making sure everything else is okay. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10858230/official_response/edit) Many thanks for the review, Charlie. I've passed your feedback to the product team. If there is anything else you need then don't hesitate to reach out. Have a great day. 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