Top Free Speech Analytics Software

Check out our list of free Speech Analytics Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Speech Analytics Software to ensure you get the right product.

Results: 14
(877)4.2 out of 5
Optimized for quick response

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive

RT
flexibility and easy to use ,InContact teams approach to do continuous enhancement in the products to fulfill the requirement of the... Read review
BG
Easy to use interface Ability to create customer reporting Multiple tools for management purposes Read review
(79)4.5 out of 5
Optimized for quick response

CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. The CallMiner Eureka platform transforms the Voice of Your Customers and Voice of your Employees into operational intelligence at scale. Customer Engagement Analytics delivers dialog and sentiment visibility, agent performance management and PCI-supported sensitive data redaction to enable secure s

EW
One of my favorite parts about the CallMiner platform is the high level of customization users have. Creating custom content that is meaningful... Read review
JM
Easy of use. Out of box categories are great starting points. Training from BA after getting the product is great. Read review
(561)4.5 out of 5
Optimized for quick response
Entry Level Price:$39 /month

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manag

Richard B.
RB
Finding software that does what CallTrackingMetrics does was no easy feat. I love the functionality... the call routing, reporting and call... Read review
JP
We used call tracking metrics to better monitor call conversions for ad campaigns. Combined with automated CPA bidding costs were reduced by 30%... Read review
(232)4.4 out of 5

CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. Cloudtalk

Anthony G.
AG
I enjoy being able to call a multitude of countries with no interruptions at all. The call connectivity is superb allowing clear and lag free... Read review
Bela B.
BB
Easy to configure and very user friendly. It was quick to setup and it didn't require any specific technical knowledge. It has prebuilt... Read review
(158)4.3 out of 5

ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don’t do you any good when they’re stuck in a dashboard…no matter how sli

Rachel H.
RH
that i can share my calls with my supervisor and team mates for review Read review
(365)4.2 out of 5
Optimized for quick response

Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build st

NJ
The UI is simple, clean and easy to navigate. The learning curve is very simple for anyone to get used to and works well. Keeping web based allows... Read review
AB
We previously used PureConnect on-premises solution and in Dec 2019 we moved over to PureCloud. After the transition we find PureCloud as a product... Read review
(15)4.9 out of 5

Prodigal Technologies is building debt collections intelligence software custom-made for banks, lenders and agencies. Prodigal’s Speech AI monitors 100% of calls for compliance and collector performance with artificial intelligence. With Prodigal Score, the borrower accounts are ranked based on reachability, intent to pay, propensity to pay and other ARM-specific proprietary signals that help increase the collections productivity and reduce the cost of the collections and compliance. Prodigal

Edwina C.
EC
Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and... Read review
PR
Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to... Read review
(11)4.0 out of 5
Optimized for quick response

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment and emotion detection. Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. CallFinder clients experience: • 100% visibility in

UC
CallFinder is easily customizable and works for many different client programs. It allows us to pinpoint quality opportunities for our agents as... Read review
(1)5.0 out of 5
Entry Level Price:0.01 Minute

VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capabilities from customer calls and text channels. Built with proprietary speech engines and natural language processing (NLP), our AI-Powered speech analytics solutions give analysts, business owners, and developers the ability to extract, organize, and visualize data across the entire enterprise. Our

GW
I love the ability and simplicity of an app that can transcribe audio to text for easy documentation. And that it's a mobile app. Read review
0 ratings
Entry Level Price:US$1 per call

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls. Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. P

0 ratings

Convin is a conversation intelligence platform that helps your remote sales team to sell more by understanding what's working on calls and replicating best performing sales reps. Convin also helps businesses develop their personalized and the most relevant sales playbook that new employees can utilize for learning purposes.

(2)0.0 out of 5

NeoSound Intelligence is an AI-powered speech analytics solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better. NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales.

Priyesh S.
PS
Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that... Read review
Olga M.
OM
NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract... Read review

Ozonetel CloudAgent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue. Ozonetel CloudAgent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including c

AE
Kookoo is one stop for all the solution that you are looking to automate your phone processes. We have been able to engage KooKoo to our various... Read review
0 ratings

Unrivaled productivity with omni-channel reach. TCN's multichannel communications are designed with productivity and efficiency in mind. From inbound, outbound and blended to predictive dialing and customizable IVRs, TCN five you the power to connect with your customers like never before. Eliminate hassle with TCN's blended, inbound and outbound contact center suite.

Top 10 Free Speech Analytics Software in 2021

  • NICE inContact
  • CallMiner Eureka
  • CallTrackingMetrics
  • CloudTalk
  • ExecVision