Top Free Speech Analytics Software

Check out our list of free Speech Analytics Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Speech Analytics Software to ensure you get the right product.

View Free Speech Analytics Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
48 Speech Analytics Products Available
View all Speech Analytics Software
View all Speech Analytics Software

Convin.ai

(548)4.7 out of 5
6th Easiest To Use in Speech Analytics software
OverviewUser Satisfaction
Product Description

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users: Quality Analyst, Policy Advisor · Industries: Education Management, Health, Wellness and Fitness · Market Segment: 63% Enterprise, 31% Mid-Market
User SatisfactionWhat G2 Users Think
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.6
Quality of Support
Average: 9.0
9.5
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Verified User in Automotive
AA
Refined sales strategies Improved team performance Time savings Efficient training Better data management Read review
S S.
SS
Audit can be done through AI without human intervention. Effective and effecient to do audits Time saver Best tool for providing coaching Read review
Seller Details
Year Founded
2020
HQ Location
Bengaluru, IN
Company Website
https://convin.ai
Twitter
@convin
LinkedIn® Page
https://www.linkedin.com/company/convin/

NiCE CXone Mpower

(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewUser Satisfaction
Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users: Customer Service Representative, Supervisor · Industries: Consumer Services, Information Technology and Services · Market Segment: 52% Mid-Market, 34% Enterprise
User SatisfactionWhat G2 Users Think
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.2
8.3
Quality of Support
Average: 9.0
8.7
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Year Founded
1986
HQ Location
Hoboken, New Jersey
Company Website
https://www.nice.com
Twitter
@NICELtd
LinkedIn® Page
https://www.linkedin.com/company/nice-systems/
Ownership
NASDAQ: NICE
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Genesys Cloud CX

(1,533)4.4 out of 5
1st Easiest To Use in Speech Analytics software
View top Consulting Services for Genesys Cloud CX
OverviewUser Satisfaction
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Manager, Case Advocate · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Reviewers appreciate the platform's high flexibility, its ability to handle calls, chats, emails, and social messages in a single platform, and its accessibility through both PC and mobile. Reviewers experienced issues with frequent disconnections on mobile phones, a steep learning curve for new admins, and limitations in reporting timeframes.

User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.2
Quality of Support
Average: 9.0
8.9
Ease of Use
Average: 9.0
8.5
Ease of Admin
Average: 8.8
Seller Details
Year Founded
1990
HQ Location
Menlo Park, CA
Company Website
https://www.genesys.com
Twitter
@Genesys
LinkedIn® Page
https://www.linkedin.com/company/601919/
Phone
+1 650 466 - 1100

CloudTalk

(1,750)4.4 out of 5
Entry Level Price:$19.00
3rd Easiest To Use in Speech Analytics software
OverviewUser Satisfaction
Product Description

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users: CEO, Account Executive · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Small-Business, 32% Mid-Market
User SatisfactionWhat G2 Users Think
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
8.9
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Daniel A.
DA
Everything, easy to use, simple and user friendly Read review
Verified User in Information Technology and Services
UI
CloudTalk stands out for its ease of use and pricing flexibility. As a small team with very specific outbound needs, we didn’t want to overpay for... Read review
Seller Details
Year Founded
2016
HQ Location
New York
Company Website
https://www.cloudtalk.io
LinkedIn® Page
https://www.linkedin.com/company/17944841/

Google Cloud Speech-to-Text

(237)4.6 out of 5
Free trial available
View top Consulting Services for Google Cloud Speech-to-Text
OverviewUser Satisfaction
Product Description

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

Users: Data Engineer, Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 40% Small-Business
User SatisfactionWhat G2 Users Think
Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.9
Quality of Support
Average: 9.0
9.3
Ease of Use
Average: 9.0
8.8
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Verified User in Information Services
CI
We got a small project from a client in EU to make their training material eligible for a Global Audience. Thanks to Amazing Google Cloud... Read review
Pragya S.
PS
I used the trial version of it and I'm highly impressed by the accuracy of it. Would definitely buy the full version soon. Read review
Seller Details
Year Founded
1998
HQ Location
Mountain View, CA
Company Website
https://cloud.google.com/
Twitter
@google
LinkedIn® Page
https://www.linkedin.com/company/1441/
Ownership
NASDAQ:GOOG
Phone
+1 (650) 253-0000

Creovai

(200)4.3 out of 5
Entry Level Price:Contact Us
OverviewUser Satisfaction
Product Description

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users: Supervisor · Industries: Consumer Services, Banking · Market Segment: 58% Mid-Market, 26% Enterprise
User SatisfactionWhat G2 Users Think
Creovai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.8
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Richard R.
RR
We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
Verified User in Telecommunications
UT
I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
Seller Details
Year Founded
2017
HQ Location
University City, Missouri
Company Website
https://www.capacity.com
Twitter
@GoCapacity
LinkedIn® Page
https://www.linkedin.com/company/teamcapacity/

JustCall

(2,376)4.3 out of 5
Entry Level Price:$0.99
15th Easiest To Use in Speech Analytics software
View top Consulting Services for JustCall
OverviewUser Satisfaction
Product Description

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users: CEO, Account Executive · Industries: Computer Software, Financial Services · Market Segment: 59% Small-Business, 31% Mid-Market
User Sentiment

Users frequently mention the ease of use, seamless CRM integration, automatic call logging, and the ability to manage calls and SMS from one platform as key benefits of JustCall. Users experienced issues with inconsistent call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure to be high for smaller teams or solo users.

User SatisfactionSeller Details
JustCall features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.3
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 9.0
8.6
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2016
HQ Location
Palo Alto, California
Company Website
https://www.saaslabs.co/
Twitter
@saas_labs
LinkedIn® Page
https://www.linkedin.com/company/10436435/

Invoca

(966)4.5 out of 5
OverviewUser Satisfaction
Product Description

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users: Digital Marketing Manager, Marketing Manager · Industries: Marketing and Advertising, Hospital & Health Care · Market Segment: 38% Small-Business, 33% Mid-Market
User SatisfactionWhat G2 Users Think
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Verified User in Consumer Services
UC
The ability track, transcribe, categorize, and analyze calls is useful for any organization that has a high volume of phone conversation... Read review
Verified User in Banking
AB
I like Invoca because I get great customer service from the account managers. I like their traffic reports provide lots of data & their Signal... Read review
Seller Details
Year Founded
2008
HQ Location
Santa Barbara, CA
Company Website
https://www.invoca.com/
Twitter
@Invoca
LinkedIn® Page
https://www.linkedin.com/company/210676/

Voiso

(92)4.8 out of 5
Entry Level Price:$24.00
OverviewUser Satisfaction
Product Description

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to delive

Users: Data Analyst, Account Manager · Industries: Information Technology and Services, Information Services · Market Segment: 96% Mid-Market, 13% Small-Business
User SatisfactionWhat G2 Users Think
Voiso features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
10.0
Quality of Support
Average: 9.0
9.8
Ease of Use
Average: 9.0
9.4
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
MG
The quality management and call recording functions are extensive. Automatic recording, searchable transcripts and keyword analysis have... Read review
NT
The customer service is sincere. During one of our product launches, there was a crisis and they remained on the phone with us until 11 PM to... Read review
Seller Details
HQ Location
Singapore, Singapore
Company Website
https://voiso.com
LinkedIn® Page
https://www.linkedin.com/company/voiso

Prodigal

(55)4.9 out of 5
8th Easiest To Use in Speech Analytics software
OverviewUser Satisfaction
Product Description

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Industries: Financial Services, Consumer Services · Market Segment: 64% Mid-Market, 20% Small-Business
User SatisfactionWhat G2 Users Think
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.8
Quality of Support
Average: 9.0
9.6
Ease of Use
Average: 9.0
9.5
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Edwina C.
EC
Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and... Read review
PR
Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to... Read review
Seller Details
Year Founded
2018
HQ Location
Mountain View, US
Company Website
https://www.prodigaltech.com/
Twitter
@ProdigalTech
LinkedIn® Page
https://www.linkedin.com/company/prodigaltech/about

Mihup

(69)4.7 out of 5
2nd Easiest To Use in Speech Analytics software
OverviewUser Satisfaction
Product Description

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

Users: Quality Analyst · Industries: Financial Services, Consumer Services · Market Segment: 58% Mid-Market, 25% Small-Business
User Sentiment

Users like Mihup's accuracy and clarity in speech analytics, its seamless multilingual voice recognition, its ability to integrate with existing call systems and CRM tools, and the proactive and knowledgeable customer support team. Reviewers mentioned that the user interface could be improved, the initial configuration for large datasets can be time-consuming, and the platform lacks transparency in pricing and other details.

User SatisfactionSeller Details
Mihup features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 9.0
9.3
Ease of Use
Average: 9.0
9.4
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2016
HQ Location
Kolkata, India
Company Website
https://mihup.ai/
Twitter
@mihup_ai
LinkedIn® Page
https://www.linkedin.com/company/mihup/

CTM (formerly CallTrackingMetrics)

(759)4.5 out of 5
Entry Level Price:$79.00
View top Consulting Services for CTM (formerly CallTrackingMetrics)
OverviewUser Satisfaction
Product Description

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users: Owner, President · Industries: Marketing and Advertising, Internet · Market Segment: 65% Small-Business, 30% Mid-Market
User SatisfactionWhat G2 Users Think
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 9.0
8.6
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Verified User in Marketing and Advertising
AM
The implementation is easy and seamless, never had an issue Read review
OV
I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that... Read review
Seller Details
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Company Website
https://www.calltrackingmetrics.com
Twitter
@CallTrac
LinkedIn® Page
https://www.linkedin.com/company/5377709/

Ozonetel

(623)4.6 out of 5
14th Easiest To Use in Speech Analytics software
OverviewUser Satisfaction
Product Description

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users: Associate, Assistant Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 62% Mid-Market, 28% Small-Business
User SatisfactionWhat G2 Users Think
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
9.0
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Samuel A.
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
Pooja G.
PG
Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
Seller Details
Year Founded
2007
HQ Location
San Jose, California
Company Website
https://www.ozonetel.com
Twitter
@Ozonetel
LinkedIn® Page
https://www.linkedin.com/company/668578/

Enthu.ai

(41)4.9 out of 5
OverviewUser Satisfaction
Product Description

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

Industries: Computer Software, Marketing and Advertising · Market Segment: 54% Small-Business, 46% Mid-Market
User SatisfactionWhat G2 Users Think
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.2
9.9
Quality of Support
Average: 9.0
9.6
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
Verified User in Consumer Goods
UC
There is so much information in our day to day customer conversations which we were not capturing. Enthu now helps us extract a part of this... Read review
JS
The software helps me have a transparent view of my call center business. Not just that, my clients also have much better visibility of the service... Read review
Seller Details
Year Founded
2021
HQ Location
Delaware, US
Company Website
https://www.enthu.ai
Twitter
@enthuAI
LinkedIn® Page
https://www.linkedin.com/company/enthuai

evaluagent

(428)4.5 out of 5
Entry Level Price:Starting at £20.00
12th Easiest To Use in Speech Analytics software
View top Consulting Services for evaluagent
OverviewUser Satisfaction
Product Description

evaluagent gives contact centres a single platform for Auto-QA and Conversation Intelligence - so you can score every interaction automatically, uncover what's really happening across your customer co

Users: Quality Assurance Manager, Ambassador · Industries: Financial Services, Consumer Services · Market Segment: 65% Mid-Market, 17% Small-Business
User SatisfactionWhat G2 Users Think
evaluagent features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Quality of Support
Average: 9.0
9.0
Ease of Use
Average: 9.0
9.1
Ease of Admin
Average: 8.8
What G2 Users ThinkSeller Details
DC
innovative system that matches with the fast evolving needs of customer services. Read review
FS
The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by... Read review
Seller Details
Year Founded
2012
HQ Location
Middlesbrough, GB
Company Website
https://www.evaluagent.com/
Twitter
@evaluagent
LinkedIn® Page
https://www.linkedin.com/company/2505438/