The Top 20 Speech Analytics Software

Check out this list of the top Speech Analytics Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Voiso

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Information Services

39%

Internet

Civic & Social Organization

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 8.6

0.0

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

0.0

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Computer Software

27%

Education Management

22%

Marketing and Advertising

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.6

9.2

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 8.3

9.0

Convin.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

42%

Health, Wellness and Fitness

26%

Computer Games

25%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 8.6

9.2

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

8.9

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

30%

Consulting

27%

Financial Services

23%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.6

8.6

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 8.3

8.4

Mihup

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

41%

Information Technology and Services

23%

Computer Software

23%

Consumer Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.6

9.5

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

9.7

CallMiner Eureka

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

57%

Insurance

18%

Telecommunications

13%

Hospital & Health Care

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 8.6

9.6

Ease of Setup

Average: 9.2

8.4

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

8.7

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Financial Services

26%

Telecommunications

21%

Insurance

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.6

9.4

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 8.3

9.2

Creovai

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

29%

Retail

26%

Financial Services

23%

Information Technology and Services

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.3

Meets Requirements

Average: 9.3

8.3

Ease of Doing Business With

Average: 8.6

9.4

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 8.3

8.6

Observe.AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

37%

Financial Services

26%

Telecommunications

21%

Health, Wellness and Fitness

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.6

9.7

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

9.3

#10

Verint Speech and Text Analytics

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

36%

Banking

22%

Consumer Services

22%

Financial Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.6

9.8

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.3

9.0

#11

evaluagent

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Financial Services

33%

Airlines/Aviation

17%

Retail

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 8.6

9.8

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 8.3

9.6

#12

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

29%

Computer Software

28%

Consumer Services

23%

E-Learning

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.6

9.6

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

9.4

#13

Google Cloud Speech-to-Text

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

53%

Computer Software

27%

Financial Services

10%

Marketing and Advertising

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 8.6

9.6

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.3

9.6

#14

WhatConverts

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

80%

Construction

13%

Automotive

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 8.6

10.0

Ease of Setup

Average: 9.2

9.7

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

9.7

#15

Ender Turing

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

28%

Hospital & Health Care

28%

Retail

28%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 8.6

10.0

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.3

9.7

#16

Level AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

54%

Food & Beverages

15%

Financial Services

15%

Retail

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 8.6

9.3

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 8.3

9.1

#17

Robylon AI

Overall Satisfaction Score

Top Industries of Reviewers:

Public Relations and Communications

29%

Logistics and Supply Chain

29%

Marketing and Advertising

29%

Primary/Secondary Education

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 8.6

0.0

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

0.0

#18

Puzzel CX Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Oil & Energy

41%

Telecommunications

35%

Consumer Services

12%

Utilities

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.6

9.7

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

9.2

#19

Prodigal

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

74%

Consumer Services

12%

Outsourcing/Offshoring

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.6

9.9

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

9.9

#20

CTM (formerly CallTrackingMetrics)

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

62%

Consumer Services

14%

Internet

14%

Construction

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.6

9.7

Ease of Setup

Average: 9.2

8.4

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.3

9.0