# Best Speech Analytics Software for Medium-Sized Businesses ## How Many Speech Analytics Software Products Does G2 Track? **Total Products under this Category:** 161 ### Category Stats (Aug 2026) - **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month _Last updated: August 06, 2026_ ## How Does G2 Rank Speech Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 23,300+ Authentic Reviews - 161+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Speech Analytics Software ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=125609&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=21471&focus%5B%5D=1173&focus%5B%5D=9134&focus%5B%5D=5511) Highlighted products: Genesys Cloud CX, Voiso, Dialpad Support, CloudTalk, Google Cloud Speech-to-Text, RingEX, CallMiner Eureka, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=voiso&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=google-cloud-speech-to-text&focus%5B%5D=ringex&focus%5B%5D=callminer-eureka&focus%5B%5D=talkdesk&segment=mid-market) **Sponsored** ### Google Cloud Speech-to-Text Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-15T08%3A27%3A01Z&secure%5Bdisplayable_resource_id%5D=1597&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1597&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21471&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%2Fmid-market&secure%5Btoken%5D=a598f50b63125e4b23ba993f971b137bab875f884c2a3feb444b7f4181c113f9&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fspeech-to-text%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-speechtotext%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Quality of Support:** 8.2/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. ##### Cons - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Voiso? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Voiso? - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website) 91 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Manager, Data Analyst - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Medium, 13% Small #### What Do G2 Reviewers Say About Voiso? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness. - Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly. - Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. - Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription. - Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality. ##### Cons - Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage. - Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options. - Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform. - Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move. - Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface. #### What Are Recent G2 Reviews of Voiso? **["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)** **Rating:** 5.0/5.0 stars _— Ankita Y._ [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) **["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)** **Rating:** 5.0/5.0 stars _— Mudassir K._ [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) ### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions **Average Rating:** 4.4/5.0 **Total Reviews:** 680 #### How Do G2 Users Rate Dialpad Support? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Dialpad Support? - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ 60 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,499 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. ##### Cons - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. #### What Are Recent G2 Reviews of Dialpad Support? **["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) **["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,813 #### How Do G2 Users Rate CloudTalk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10) - **Quality of Support:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind CloudTalk? - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 227 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations. - Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices. - Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience. - Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency. - Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience. ##### Cons - Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk. - Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions. - Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk. - Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk. - Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration. #### What Are Recent G2 Reviews of CloudTalk? **["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) **["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device. **Average Rating:** 4.5/5.0 **Total Reviews:** 304 #### How Do G2 Users Rate Google Cloud Speech-to-Text? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Google Cloud Speech-to-Text? - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google 31,899,995 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website) 341,888 employees on LinkedIn® - **Ownership:** NASDAQ:GOOG #### Who Uses This Product? - **Who Uses This:** Data Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Small, 38% Medium #### What Do G2 Reviewers Say About Google Cloud Speech-to-Text? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Google Cloud Speech-to-Text, facilitating swift audio-to-text transcription with great accuracy. - Users appreciate the **ease of use and accurate transcription** of Google Cloud Speech-to-Text, enhancing meeting productivity. - Users highlight the **high transcription accuracy** of Google Cloud Speech-to-Text, enhancing workflow and usability across languages. - Users highly value the **accuracy** of Google Cloud Speech-to-Text, praising its performance across multiple languages and accents. - Users commend the **real-time transcription** capability of Google Cloud Speech-to-Text, enhancing meetings and live applications effortlessly. ##### Cons - Users find the **cost can creep up** significantly when processing high volumes of audio, making it expensive. - Users note that the **pricing can get expensive** with high audio volume, which may deter some potential users. - Users report **accuracy issues** with Google Cloud Speech-to-Text, often requiring manual corrections for optimal results. - Users find the **complexity of managing access** challenging, leading to potential delays and confusion with multiple Google products. - Users note that the **cost can escalate** significantly when processing large amounts of audio data. #### What Are Recent G2 Reviews of Google Cloud Speech-to-Text? **["helpful interface"](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175679)** **Rating:** 5.0/5.0 stars _— Aravind R._ [Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175679) **["High-Accuracy, Scalable Speech-to-Text with Easy Integration"](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175453)** **Rating:** 4.5/5.0 stars _— Subhashree S._ [Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175453) ### [RingEX](https://www.g2.com/de/products/ringex/reviews) WAS IST RINGEX? RingEX ist die All-in-One-Geschäftskommunikationsplattform, die Teams, Kunden und Gespräche über Sprache, Video, Messaging, SMS und KI-Agenten verbindet, alles angetrieben von KI. Entwickelt für Organisationen, die Wert auf Produktivität, Kundenzufriedenheit und Einfachheit legen, vereint RingEX alles, was Ihr Unternehmen benötigt, um effektiv von überall aus zu kollaborieren und zu interagieren. FORTSCHRITTLICHE KI MIT AIR, AVA UND ACE RingEX verwandelt jede Interaktion in einen strategischen Vorteil durch drei spezialisierte KI-Agenten. Der KI-Rezeptionist (AIR) fungiert als intelligenter digitaler Empfang, der Anrufe rund um die Uhr in natürlichen, mehrsprachigen Gesprächen beantwortet, um häufig gestellte Fragen zu beantworten, Leads zu erfassen, Termine zu vereinbaren und komplexe Anrufe mit vollem Kontext weiterzuleiten. Der KI-Virtuelle Assistent (AVA) agiert als proaktiver Co-Pilot für tägliche Aufgaben, indem er automatisch Besprechungszusammenfassungen erfasst, Folgeaktionen generiert und kontextbewusste Nachrichten entwirft. Der KI-Gesprächsexperte (ACE) dient als Flaggschiff-Plattform für Gesprächsintelligenz, analysiert jede Interaktion, um Coaching, automatisierte Anrufbewertung und tiefgehende Stimmungsanalysen bereitzustellen. Durch die Umwandlung von Rohdaten in Führungseinblicke und die direkte Synchronisierung mit Ihrem CRM hilft ACE Führungskräften, erfolgreiche Verhaltensweisen zu replizieren und Kunden-Trends vorauszubleiben. NEU: KUNDENENGAGEMENT-PAKET Entwickelt für kleine und mittelgroße kundenorientierte Teams, hilft das Kundenengagement-Paket Unternehmen, schnelleren und besser vernetzten Kundensupport zu bieten, ohne die Komplexität eines vollständigen Kontaktzentrums. Das Paket integriert nahtlos Sprach- und SMS-Support in einem einheitlichen Arbeitsbereich. Zu den wichtigsten Funktionen gehören ein gemeinsamer SMS-Posteingang für die Teamübersicht, automatisierte SMS-Abmeldekonformität und Antwortvorlagen, um eine konsistente Markenstimme zu wahren. Es bietet auch Transparenz in der Warteschlange mit Aktualisierungen des Platzes in der Reihe und Live-Berichte für Echtzeit-Einblicke in die Leistung der Agenten und die Servicequalität. WARUM RINGEX? Egal, ob Ihr Team intern kommuniziert oder Kunden anspricht, RingEX bietet Zuverlässigkeit, Flexibilität und Intelligenz in einer Plattform. Unterstützt durch Sicherheit auf Unternehmensniveau hilft RingEX Ihnen, in jedem entscheidenden Moment verbunden und reaktionsfähig zu bleiben. RingEX-Kunden profitieren von intelligenterer Kommunikation mit AVA, Umsatzintelligenz mit ACE und besseren Kundenerfahrungen durch das Kundenengagement-Paket. RingEX ist nicht nur ein Telefonsystem. Es ist der intelligente Kern Ihres Unternehmens, der sicherstellt, dass jedes Gespräch – intern oder extern – verbunden, analysiert und wirkungsvoll ist. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,391 #### How Do G2 Users Rate RingEX? - **War the product ein guter Geschäftspartner?:** 8.3/10 (Category avg: 9.3/10) - **Support-Qualität:** 8.0/10 (Category avg: 9.0/10) - **Einfache Bedienung:** 8.6/10 (Category avg: 9.0/10) - **Einfache Verwaltung:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind RingEX? - **Verkäufer:** [RingCentral](https://www.g2.com/de/sellers/ringcentral) - **Unternehmenswebsite:** www.ringcentral.com - **Gründungsjahr:** 1999 - **Hauptsitz:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, CEO - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About RingEX? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Benutzerfreundlichkeit** von RingEX und finden es perfekt für nahtlose Kommunikation und Updates. - Benutzer schätzen den **hilfreichen Kundensupport** von RingEX, was ihre Gesamterfahrung und Zufriedenheit verbessert. - Benutzer schätzen die **hochwertigen Telefongespräche** von RingEX, die die Kommunikation im Kundensupport mit Benutzerfreundlichkeit verbessern. - Benutzer finden die **außergewöhnliche Zuverlässigkeit und Unterstützung** von RingEX unschätzbar für nahtlose Kommunikation und Zusammenarbeit. - Benutzer loben die **Zuverlässigkeit** von RingEX, die konsistente Verbindungen und hochwertige Kommunikationserlebnisse gewährleistet. ##### Cons - Benutzer finden den **Kundensupport unzureichend** und stehen oft vor Herausforderungen und unnötigen Komplexitäten, wenn sie Unterstützung suchen. - Benutzer finden die **komplexen Prozesse** frustrierend und benötigen oft Unterstützung, um Herausforderungen bei der Systemverwaltung und Einrichtung zu bewältigen. - Benutzer finden, dass die **Schwierigkeiten mit dem Kundenservice** gelegentlich die Lösungen verkomplizieren und das Gesamterlebnis frustrieren. - Benutzer berichten über häufige **Anrufprobleme** mit RingEX, einschließlich schlechter Anrufverfolgung und frustrierend unzureichendem Kundensupport. - Benutzer finden den **Kundensupport herausfordernd** , da oft zusätzliche Schritte für bekannte Probleme und komplizierte Verwaltung erforderlich sind. #### What Are Recent G2 Reviews of RingEX? **["Umfassende All-in-One-Plattform mit nahtloser Anruf-, Video- und SMS-Funktionalität"](https://www.g2.com/de/survey_responses/ringex-review-13274420)** **Rating:** 4.5/5.0 stars _— Benjamin B._ [Read full review](https://www.g2.com/de/survey_responses/ringex-review-13274420) **["All-in-One-Kommunikationszentrale mit leistungsstarken Integrationen"](https://www.g2.com/de/survey_responses/ringex-review-13227167)** **Rating:** 5.0/5.0 stars _— Cyprian A._ [Read full review](https://www.g2.com/de/survey_responses/ringex-review-13227167) #### What Are G2 Users Discussing About RingEX? - [Wofür wird RingCentral MVP verwendet?](https://www.g2.com/de/discussions/what-is-ringcentral-mvp-used-for) - [Ist RingCentral gut?](https://www.g2.com/de/discussions/is-ringcentral-good) - 2 comments - [What are the three RingCentral plans products?](https://www.g2.com/de/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/de/discussions/what-is-ringcentral-office) ### [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 #### How Do G2 Users Rate CallMiner Eureka? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind CallMiner Eureka? - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** callminer.com - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner 3,247 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82ec66eee5e03b165a68774a693053d10480f26402a02be3befe95b6250fead1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42084%2F&secure%5Burl_type%5D=linkedin_company_website) 337 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Medium, 40% Large #### What Do G2 Reviewers Say About CallMiner Eureka? _AI-generated summary from verified user reviews_ ##### Pros - Users find CallMiner Eureka's **helpful AI capabilities** invaluable for extracting customer insights from conversations efficiently. - Users value the **transformative AI features** of CallMiner Eureka, enhancing insights from every customer interaction for actionable outcomes. - Users find **CallMiner Eureka incredibly easy to set up** , praising the excellent support that simplifies their experience. - Users value the **robust speech analytics** of CallMiner Eureka, enhancing their understanding of customer experiences and improving operations. - Users praise CallMiner Eureka for its **innovative AI integration** , enhancing trend identification and operational efficiency. ##### Cons - Users experience **accuracy issues** with CallMiner Eureka, particularly with complex accents affecting transcription and insights. - Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective usage. - Users find CallMiner Eureka has a **steep learning curve** , requiring significant time and resources for effective use. - Users experience a **difficult learning** process, noting the steep learning curve and challenging setup requirements. - Users find the **difficult reporting** process in CallMiner Eureka burdensome, especially when managing large datasets and updates. #### What Are Recent G2 Reviews of CallMiner Eureka? **["A Platform That Drives Actionable Insight"](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)** **Rating:** 5.0/5.0 stars _— Phil M._ [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) **["Endless Possibilities for Data Insights and Discovery"](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### [Talkdesk](https://www.g2.com/de/products/talkdesk/reviews) Talkdesk® führt eine neue Ära im Kundenerlebnis mit Customer Experience Automation (CXA) an – einer neuen Kategorie und Plattform, die darauf ausgelegt ist, die gesamte Komplexität moderner Kundenreisen zu automatisieren. CXA ersetzt fragmentierte, menschlich koordinierte Arbeitsabläufe durch autonome, multi-agenten KI-Orchestrierung, die intelligenten, skalierbaren und ergebnisorientierten Service über den gesamten CX-Lebenszyklus hinweg bietet. Erfahren Sie mehr unter: https://www.talkdesk.com/use-cases/ Im Kern von CXA steht die Talkdesk Data Cloud, die Transkripte, Anrufaufzeichnungen, Fallnotizen und Kundenakten aus verschiedenen CRMs und Systemen in Echtzeit in umsetzbares Wissen verwandelt. Dies ermöglicht es KI-Agenten, mit vollem Kontext zu arbeiten und nahtlos zusammenzuarbeiten, um komplexe Kundenprobleme schnell, präzise und anpassungsfähig zu lösen. Talkdesk CXA unterstützt sowohl branchenübergreifende Arbeitsabläufe als auch branchenspezifische Anwendungsfälle in Sektoren wie Gesundheitswesen, Finanzdienstleistungen, Einzelhandel, Versorgungsunternehmen, Reisen und Regierung. Mit vorgefertigten KI-Agenten, einem tugendhaften Automatisierungszyklus (Entdecken, Bauen, Orchestrieren, Messen) und schneller Wertschöpfung hilft Talkdesk Unternehmen, das Kundenerlebnis zu modernisieren, ohne dass ein vollständiger Austausch erforderlich ist. Vertrauen von globalen Marken und anerkannt für kontinuierliche Innovation, befähigt Talkdesk Organisationen, Umsatz zu steigern, Kosten zu senken und die Servicebereitstellung durch koordinierte, KI-gesteuerte Automatisierung zu transformieren. Unternehmen, die ihre Kunden lieben, nutzen Talkdesk. Talkdesk ist eine eingetragene Marke von Talkdesk, Inc. Alle Produkt- und Firmennamen sind Marken™ oder eingetragene® Marken ihrer jeweiligen Inhaber. Die Verwendung dieser Namen impliziert keine Verbindung oder Billigung durch diese. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,488 #### How Do G2 Users Rate Talkdesk? - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 9.3/10) - **Support-Qualität:** 8.8/10 (Category avg: 9.0/10) - **Einfache Bedienung:** 9.1/10 (Category avg: 9.0/10) - **Einfache Verwaltung:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Talkdesk? - **Verkäufer:** [Talkdesk](https://www.g2.com/de/sellers/talkdesk) - **Unternehmenswebsite:** www.talkdesk.com - **Gründungsjahr:** 2011 - **Hauptsitz:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Vorgesetzter, Kundendienstmitarbeiter - **Top Industries:** Verbraucherdienste, Computersoftware - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Talkdesk, die eine effiziente Nachverfolgung von Anrufen ermöglicht und die Gesamtproduktivität steigert. - Benutzer schätzen die **Effizienz** von Talkdesk, die eine reibungslose Kommunikation über Plattformen hinweg und verbesserte Kundenservice-Operationen ermöglicht. - Benutzer schätzen die **umfassenden Funktionen** von Talkdesk, die effiziente Arbeitsabläufe ermöglichen und Kundeninteraktionen verbessern. - Benutzer schätzen die **einfache CRM-Integration** von Talkdesk, die Effizienz und Kommunikation für Kundensupport-Teams verbessert. - Benutzer loben Talkdesk für seinen **außergewöhnlichen Kundensupport** und die nahtlose Integration, die die Effizienz des Teams verbessert. ##### Cons - Benutzer haben oft **Anrufprobleme** mit Talkdesk, einschließlich schlechter Audioqualität und abgebrochener Anrufe während Gesprächen. - Benutzer haben oft **technische Probleme** mit Talkdesk, einschließlich abgebrochener Anrufe und Systemfehler, die häufige Neustarts erfordern. - Benutzer finden die **fehlenden Funktionen** in Talkdesk frustrierend, was die Effizienz und den Arbeitsablauf während Anrufen und der Ticketverwaltung behindert. - Benutzer erleben **Benachrichtigungsprobleme** mit Talkdesk, was zu unerwarteten Offline-Statusänderungen und frustrierenden technischen Problemen führt. - Benutzer haben oft **Verbindungsprobleme** mit Talkdesk, was zu frustrierenden Verzögerungen führt und häufige Neustarts der Anwendung erfordert. #### What Are Recent G2 Reviews of Talkdesk? **["Talkdesk hält Anrufe mit leistungsstarken Berichts- und Coaching-Einblicken organisiert."](https://www.g2.com/de/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-13236400) **["Omnichannel-Support, datengesteuerte KI, voller Fähigkeiten"](https://www.g2.com/de/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [Wie transformiert Talkdesk den Kundenservice mit seinen innovativen Callcenter-Lösungen?](https://www.g2.com/de/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [Wofür wird Talkdesk verwendet?](https://www.g2.com/de/discussions/what-is-talkdesk-used-for) - 2 comments ### [SuccessKPI](https://www.g2.com/products/successkpi/reviews) An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. **Average Rating:** 4.3/5.0 **Total Reviews:** 82 #### How Do G2 Users Rate SuccessKPI? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Quality of Support:** 7.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind SuccessKPI? - **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi) - **Company Website:** successkpi.com - **Year Founded:** 2017 - **HQ Location:** Chantilly, US - **Twitter:** @successkpi 71 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7f9b8629ff19aef6b2c33f690659aeb59dfc2de7da0c6e4e4e8e80d9eb54858&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuccesskpis&secure%5Burl_type%5D=linkedin_company_website) 171 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 59% Medium, 20% Large #### What Are Recent G2 Reviews of SuccessKPI? **["Accessible, Game-Changing Data with Powerful Hidden Analytics Features"](https://www.g2.com/survey_responses/successkpi-review-12641654)** **Rating:** 4.0/5.0 stars _— Salina B._ [Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654) **["Excellent transcription and AI monitoring for more accurate analyses"](https://www.g2.com/survey_responses/successkpi-review-12568134)** **Rating:** 4.5/5.0 stars _— Kelly Daiane d._ [Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134) #### What Are G2 Users Discussing About SuccessKPI? - [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for) ### [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike. **Average Rating:** 4.6/5.0 **Total Reviews:** 241 #### How Do G2 Users Rate Observe.AI? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Observe.AI? - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI 1,521 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c6de9ed470e650a35f57d0c28a2970bd661a8012aef0bc5773ea32f66267a55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18090845%2F&secure%5Burl_type%5D=linkedin_company_website) 342 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Outsourcing/Offshoring, Consumer Services - **Company Size:** 63% Medium, 25% Small #### What Do G2 Reviewers Say About Observe.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. - Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. - Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. - Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. ##### Cons - Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. - Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. - Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. - Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. - Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. #### What Are Recent G2 Reviews of Observe.AI? **["Observe.AI Turns Customer Conversations into Actionable Insights at Scale"](https://www.g2.com/survey_responses/observe-ai-review-13229500)** **Rating:** 4.5/5.0 stars _— LOKESH G._ [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13229500) **["Intuitive AI Insights That Streamline Call Reviews and Coaching"](https://www.g2.com/survey_responses/observe-ai-review-13171979)** **Rating:** 5.0/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13171979) #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) - 1 upvote ### [Maqsam](https://www.g2.com/products/maqsam/reviews) The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. **Average Rating:** 4.7/5.0 **Total Reviews:** 102 #### How Do G2 Users Rate Maqsam? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Maqsam? - **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam) - **Company Website:** maqsam.com - **Year Founded:** 2019 - **HQ Location:** Al Rabie District, SA - **Twitter:** @MaqsamHQ 273 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website) 163 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 57% Small, 37% Medium #### What Do G2 Reviewers Say About Maqsam? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. - Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. - Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. - Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. - Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. ##### Cons - Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. - Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. - Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. - Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. - Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. #### What Are Recent G2 Reviews of Maqsam? **["Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support"](https://www.g2.com/survey_responses/maqsam-review-13148613)** **Rating:** 5.0/5.0 stars _— Sami Q._ [Read full review](https://www.g2.com/survey_responses/maqsam-review-13148613) **["Excellent Support and a Reliable Business Communication Platform"](https://www.g2.com/survey_responses/maqsam-review-13187616)** **Rating:** 5.0/5.0 stars _— Salma M._ [Read full review](https://www.g2.com/survey_responses/maqsam-review-13187616) #### What Are G2 Users Discussing About Maqsam? - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments ### [Level AI](https://www.g2.com/products/level-ai/reviews) Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 211 #### How Do G2 Users Rate Level AI? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Level AI? - **Seller:** [Level AI](https://www.g2.com/sellers/level-ai) - **Company Website:** thelevel.ai - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @TheLevelAI 204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88837a04d6b731eeff4a45c0aa27c4813f367a54aa990a1bb13415f8187aba9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flevel-ai&secure%5Burl_type%5D=linkedin_company_website) 212 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Quality Analyst, Supervisor - **Top Industries:** Consumer Services, Food & Beverages - **Company Size:** 56% Medium, 32% Large #### What Do G2 Reviewers Say About Level AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. - Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. - Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. - Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. - Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. ##### Cons - Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. - Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. - Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. - Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. - Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. #### What Are Recent G2 Reviews of Level AI? **["Our Level AI Partnership has been a magical experience!"](https://www.g2.com/survey_responses/level-ai-review-13022467)** **Rating:** 4.5/5.0 stars _— Aaron H._ [Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467) **["Efficient Call Review with Handy Transcription, Needs Enhanced Details"](https://www.g2.com/survey_responses/level-ai-review-11320627)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627) #### What Are G2 Users Discussing About Level AI? - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment ### [Mihup](https://www.g2.com/products/mihup/reviews) Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Mihup? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Mihup? - **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) - **Year Founded:** 2016 - **HQ Location:** Kolkata, India - **Twitter:** @mihup\_ai 50 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fc9482d1017babfe9d619bfe4adab7c940eab85217dc52529390bbed2432a9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmihup%2F&secure%5Burl_type%5D=linkedin_company_website) 103 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Quality Analyst - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 59% Medium, 25% Small #### What Do G2 Reviewers Say About Mihup? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently. - Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations. - Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience. - Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness. - Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions. ##### Cons - Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup. - Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options. - Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features. - Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively. - Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity. #### What Are Recent G2 Reviews of Mihup? **["Automates Audio Analysis, Boosts Service Quality"](https://www.g2.com/survey_responses/mihup-review-12164341)** **Rating:** 4.0/5.0 stars _— Erick Vincent Steve G._ [Read full review](https://www.g2.com/survey_responses/mihup-review-12164341) **["Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights"](https://www.g2.com/survey_responses/mihup-review-11831951)** **Rating:** 5.0/5.0 stars _— andré P._ [Read full review](https://www.g2.com/survey_responses/mihup-review-11831951) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. ##### Cons - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.3/10) - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind NICE CXone? - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 employees on LinkedIn® - **Ownership:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Service Agent - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. - Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. - Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. - Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. - Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. ##### Cons - Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. - Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. - Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. - Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. - Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. #### What Are Recent G2 Reviews of NICE CXone? **["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) **["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) #### What Are G2 Users Discussing About NICE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) - ‹ Prev ‹ Prev - 1 - [2](/categories/speech-analytics/mid-market?order=g2_score&page=2#product-list) - [3](/categories/speech-analytics/mid-market?order=g2_score&page=3#product-list) - [Next › Next ›](/categories/speech-analytics/mid-market?order=g2_score&page=2#product-list) Spotlight Categories [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) [E-Signature Software](https://www.g2.com/categories/e-signature) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Contact Center Software](https://www.g2.com/categories/contact-center) [Relational Databases](https://www.g2.com/categories/relational-databases) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) [Browse Speech Analytics Themes](/categories/speech-analytics/themes)