[ Creovai Reviews ](https://www.g2.com/products/creovai/reviews) [ Creovai Reviews ](https://www.g2.com/products/creovai/reviews) # Creovai Pricing Overview [Editedit](https://my.g2.com/creovai/pricings) Free Trial ## Creovai Pricing Key Insights Last updated on Jul 01, 2026 * * * Creovai offers a **single pricing edition** , with pricing available upon request. Costs are typically tailored specifically to the organization's needs. A free trial of **Creovai** is also available. Contact **Capacity** to learn more about pricing details and customization options. * * * Creovai — Contact Us Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Creovai Contact Us Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact. - Real-time agent guidance - Conversation analytics - Customer & agent experience insights - Agent coaching - Seamless implementation & fast ROI Show More Creovai offers an unlimited user license model, with consumption-based pricing. Contact our sales team for more information. Pricing information for Creovai is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Creovai must be conducted with the seller. Pricing information was last updated on February 13, 2025 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% ### Perceived Cost $$$$$ ## Creovai Pricing FAQs Generated using AI Is Creovai free, or does it offer a free trial? Creovai does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Creovai cost in 2026? Pricing details for Creovai are not publicly listed. Users should visit the Capacity's official pricing page or contact the vendor directly for current pricing information. Who is Creovai pricing best suited for? Creovai's pricing is best suited for mid-market and enterprise contact centers seeking to automate quality assurance and gain deep interaction analytics at scale. According to G2 reviewers, the majority of users come from industries such as insurance, financial services, consumer services, information technology, health and wellness, and telecommunications. Mid-market companies with 51 to 1,000 employees represent the most active reviewer segment, frequently citing benefits like 100% call coverage, automated scoring, and coaching efficiency. Enterprise teams also find strong value in Creovai's filtering, dashboard customization, and AI transcription capabilities. Smaller businesses with limited QA budgets also appear among G2 reviewers, particularly valuing Creovai as a cost-effective alternative to a dedicated QA team. What are the key differences between the free and paid versions of Creovai? Creovai does not offer a permanent free version. According to G2's pricing data for Creovai, a free trial is available for teams wanting to evaluate the platform before committing. Creovai's paid plan is offered under a single custom-quoted tier, meaning pricing is tailored to each organization's needs rather than structured in fixed tiers. G2 reviewers note that Creovai's paid plan includes real-time agent guidance, conversation analytics, AI-powered call transcription, agent coaching tools, customizable dashboards and reports, and seamless implementation support. One reviewer noted that certain features like agent assist were unavailable at their purchased level, suggesting scope may vary by contract. Is Creovai considered good value for its pricing? G2 reviewers of Creovai are largely positive, with many mid-market and enterprise users praising its ability to automate QA, analyze 100% of interactions, and surface actionable coaching insights that would otherwise require significant manual effort. High ratings from contact center managers and quality analysts reflect strong perceived value in time savings and operational efficiency. However, a small number of G2 reviewers raise concerns about cost increases tied to new feature rollouts, with one reviewer explicitly noting the pricing is expensive and may prompt evaluation of alternatives. A few users also compared Creovai unfavorably to Gong in terms of usability, suggesting value perception varies by use case and organizational needs. ## Top-Rated Alternatives [ ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong") Gong 4.7/5(6,678) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,566) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## Creovai Alternatives Pricing The following is a quick overview of editions offered by other [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) | Product | Price | Features | | --- | --- | --- | | ![Talkdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk Express™ | United States & Canada Small Business Exclusive | Free25 Licenses Free to Start | Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. | | ![NICE CXone](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg)[NICE CXone](https://www.g2.com/products/nice-cxone/reviews) CXone Omnichannel Suite | Starting at $110.001 Agent Per Month | Includes both Digital and Voice Agent plus Omnichannel blended routing for digital and voice​ Universal queue with concurrent interaction handling​ Voice and digital capture, storage, search and playback​ Dedicated agent and supervisor workspace​ Voice and digital prebuilt data visualization dashboards and reports​ | | ![Salesloft](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6bf05a04df3304c320e77ab36fcfd79a/salesloft.jpg)[Salesloft](https://www.g2.com/products/salesloft/reviews) Advanced | Contact Us | For revenue teams that need to build pipeline, increase revenue, convert deals, and win customers. Pipeline Generation Rep Coaching Full Customer Lifecycle Workflows Conversation Intelligence Opportunity Management | Various alternatives pricing & plans Free Trial Pricing information for the above various Creovai alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Creovai Pricing Reviews (2) ![Kristina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristina B.") KB Kristina B. 10/17/2025 More Options - "Easy Setup, Helpful in Sales, Needs Intuitive Boost" 4/5 What do you like best about Creovai? I appreciate Creovai's ability to help me close deals in my sales role, making it an effective tool for my work. I also find the platform very useful overall. Initially, setting it up was easy, especially with some assistance. I value the service for its overall ease of use, which contributes positively to my daily tasks. Review collected by and hosted on G2.com. What do you dislike about Creovai? I feel that the platform could be a bit more intuitive. Although setting it up was relatively easy with help, there seems to be room for improvement in terms of user-friendliness. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I find the product helps me close deals in my sales role, indicating it enhances my sales performance. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11832092/official_response/edit) Thanks for the detailed feedback, Kristina. It's much appreciated. I have passed it to the product team. Many thanks, Greg Validated ReviewerIncentivizedSource: Seller invite ![Larry D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry D.") LD Larry D. 10/17/2025 More Options - "Analytical Tools with Helpful Support" 3/5 What do you like best about Creovai? {"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conversations thoroughly afterwards.","I find the call transcripts and the analytic tools provided incredibly valuable in evaluating my client interactions.","I like the coaching tools that offer critiques of calls, helping me improve my skill set by providing insights on how much time I spend speaking versus my clients.","I value the beneficial support I received, specifically from a representative named Abby, who helped construct a dashboard to aid me in locating client information more efficiently."} Review collected by and hosted on G2.com. What do you dislike about Creovai? I found it challenging to look for specific phone calls from previous days and weeks. The search functionality in identifying calls needs improvement. The current setup makes it cumbersome to find records quickly because the way calls are formatted is not intuitive. It would be much better if calls were organized by my client's name, their company, and the exact date and time of the interaction. This would streamline the process and improve efficiency. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I use the product to transcribe calls, allowing me to focus on client conversations and ensuring I don't miss important details, ultimately saving time and money. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11829742/official_response/edit) Thanks for the detailed feedback, Larry. I have fed this directly to the product team. Many thanks, Greg Validated ReviewerSource: Organic Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,678) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(252) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### Categories on G2 [ Conversation Intelligence ](https://www.g2.com/categories/conversation-intelligence)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Speech Analytics ](https://www.g2.com/categories/speech-analytics) [ Genesys AppFoundry Marketplace ](https://www.g2.com/categories/genesys-appfoundry-marketplace) Show More ##### Explore More [ Best online backup software solutions ](https://www.g2.com/discussions/what-are-some-best-online-backup-software-solutions)[ What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops? ](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops)[ Which brand protection software has the fastest time to value for mid-sized organizations while still meeting compliance and security requirements? ](https://www.g2.com/discussions/which-brand-protection-software-has-the-fastest-time-to-value-for-mid-sized-organizations-while-still-meeting-compliance-and-security-requirements) [ Which technology review platforms address data privacy and security concerns when companies share detailed implementation information in reviews? ](https://www.g2.com/discussions/which-technology-review-platforms-address-data-privacy-and-security-concerns-when-companies-share-detailed-implementation-information-in-reviews)[ Which engineering document management software supports role-based approval workflows and immutable revision history so every change is traceable back to who approved what? ](https://www.g2.com/discussions/which-engineering-document-management-software-supports-role-based-approval-workflows-and-immutable-revision-history-so-every-change-is-traceable-back-to-who-approved-what)[ Pros and Cons Details ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) Show More [ Best online backup software solutions ](https://www.g2.com/discussions/what-are-some-best-online-backup-software-solutions)[ What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops? ](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops)[ Which brand protection software has the fastest time to value for mid-sized organizations while still meeting compliance and security requirements? ](https://www.g2.com/discussions/which-brand-protection-software-has-the-fastest-time-to-value-for-mid-sized-organizations-while-still-meeting-compliance-and-security-requirements) [ Which technology review platforms address data privacy and security concerns when companies share detailed implementation information in reviews? ](https://www.g2.com/discussions/which-technology-review-platforms-address-data-privacy-and-security-concerns-when-companies-share-detailed-implementation-information-in-reviews)[ Which engineering document management software supports role-based approval workflows and immutable revision history so every change is traceable back to who approved what? ](https://www.g2.com/discussions/which-engineering-document-management-software-supports-role-based-approval-workflows-and-immutable-revision-history-so-every-change-is-traceable-back-to-who-approved-what)[ Pros and Cons Details ](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons)