--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1231 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1231 scale: '5' date_modified: '2026-07-27' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,231 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews) - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews) - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews) - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews) - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews) - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews) - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Seamless Remote Management with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Atera?** I like Atera's patch management and software management capabilities. It lets us push packages or critical updates to users in the field without them needing to come back to the shop or be touched by a tech. It keeps our users focused on their tasks while allowing technicians to handle backend issues, which is really helpful. **What do you dislike about Atera?** I found the configuration aspect in profile management a bit confusing at the start. Also, the patch management requires setting up separate config policies for reboot, which is a little confusing. It would be better if these were on one screen. Another challenge was the installation process which needed a second notification through email to get the software installed, preventing it from being easily pushed as a GPO package. **What problems is Atera solving and how is that benefiting you?** I use Atera for monitoring client machines and enabling off-site communication with tech services. It lets me push software updates remotely without needing techs to handle it in person. ### 2. Atera’s AI Automation Helped Us Cut IT Costs and Overtime **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | IT Finance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** Atera has helped us lower our operational IT costs. Its AI agents have replaced some manual work, and the automation has reduced our need for overtime. Having more consolidated tools has also cut down on licensing expenses. The reporting makes it easier to see where time is being saved, and overall our cost control has improved. **What do you dislike about Atera?** Cost insights are useful, but they require some initial setup to get them working properly. A few of the savings I’ve seen feel more indirect than immediate. Also, the automation rules aren’t quite plug-and-play and usually need some tuning before they behave the way I want. **What problems is Atera solving and how is that benefiting you?** It helped reduce our operational expenses. Productivity increased, and resource planning improved as well. Overall, it made our IT budgets easier to manage. ### 3. Affordable and easy to use endpoint management system for MSP's **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Atera?** Quite easy to use, it has most of the things you need to be able to manage endpoints and you have the option to connect to an endpoint in two different ways. **What do you dislike about Atera?** Feels a bit incomplete, although their options are quite vast, the UI could use a bit of polishing here and there, display of results could be a bit better tuned and the mobile app really needs work on it. **What problems is Atera solving and how is that benefiting you?** They have a list of things they are implementing with timelines, etc. They have an Ai system in place which seems quite good, I havent tested it just yet as it might seem out of my budget, but if its something that they would embed onto a normal license then I would be really happy to try it out. I like the alerts it sends me when a server goes down or an endpoint that is supposed to be on all the time. ### 4. Atera Unifies Monitoring, Ticketing, and Remote Support Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Sharu M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Atera?** Our support team previously had to switch between separate applications for monitoring, ticketing, and the remote access process. Atera simplified this by bringing everything together in one platform. Device details are much easier to access, and moving from an alert to a support session is very quick. **What do you dislike about Atera?** I’d like a few more options for customizing the technician dashboards. Also, some reports need additional visual breakdowns to make the information easier to understand. **What problems is Atera solving and how is that benefiting you?** This has streamlined our daily IT support work and reduced the time we spend navigating between different systems. ### 5. Effortless Remote Support and Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Marco S. | Information Technology Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Atera?** I like Atera's remote support because it has a very low load, making it easy for us to log onto systems. The patch updating is fantastic as it doesn't require the system to be on when the update happens; if the system comes on during the update window, it gets updated automatically. Plus, we're able to warn users with a notification saying their system has been updated and that they need to reboot. The patch updating is crucial for keeping our systems secure by maintaining the latest software versions. The remote support is really fantastic as well. Also, the initial setup was very easy, and learning how to install the client was a breeze. I would highly recommend Atera to others, as I rated it a 10 out of 10. **What do you dislike about Atera?** I think the knowledge base needs a little bit of work. It's not 100% intuitive. Creating a ticket or an article can be difficult sometimes. You shouldn't have to take a course on how to create a knowledge-based article. **What problems is Atera solving and how is that benefiting you?** I use Atera to keep track of patch updates and scan our network, providing better customer support. It helps keep our patching up to date for safety and uses AI to address routine issues. ### 6. Effortless Endpoint Management and Proactive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Atera?** I like how easy Atera is to use and configure updates. It's helped us better manage our customers' endpoints, keep devices updated, and get monitoring alerts on issues. Installation of agents on endpoints can be done in various ways and connects very fast. Without Atera, we wouldn't be able to quickly remote in and help our customers. We can also identify issues and be more proactive when problems occur. The initial setup was very easy, and Atera provided assistance with calls and videos. **What do you dislike about Atera?** Scripting could be a little easier and improved. The interface could be updated with a different UI. **What problems is Atera solving and how is that benefiting you?** I use Atera to manage Windows updates and provide remote access services. It's easy to configure, helps keep endpoints updated, and offers quick monitoring alerts. Installing agents is fast, and it enables us to proactively address customer issues through efficient remote access. ### 7. Accurate, Hands-Off Software Inventory Tracking That Saves on Licenses **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Atera?** The software inventory tracking was surprisingly accurate, pulling lists of installed applications from every connected machine without any manual intervention. This feature alone saved us from buying duplicate licenses when managing software assignments across different departments. **What do you dislike about Atera?** The billing and invoicing modules feel a bit too basic if you need more complex, tiered pricing structures for separate service agreements. **What problems is Atera solving and how is that benefiting you?** It keeps our software compliance clean and provides clear oversight of all the digital assets currently deployed across our organization. ### 8. Atera’s AI Agents and Autopilot Save Time and Keep IT Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Jan N. | IT Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Atera?** Atera has freed up time for our IT team to focus on improvements. The AI agents resolve many recurring issues automatically, and IT Autopilot takes care of background maintenance. As a result, fewer interruptions reach the team, and we can stay focused on higher-value work. The reporting also makes it clear how much time is being saved overall. Because of that, our work feels more meaningful. **What do you dislike about Atera?** The time savings take a while to fully realize. Some of the automation still requires monitoring, and the reports need customization to be truly useful. **What problems is Atera solving and how is that benefiting you?** It reduced the constant interruptions we were dealing with. Strategic projects started moving forward faster, and IT morale improved along the way. Planning also became more realistic, which made it easier to set expectations and follow through. ### 9. Atera Unified Platform Made IT Budgeting Predictable **Rating:** 5.0/5.0 stars **Reviewed by:** castagna R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Atera?** Controlling operational expenditure is critical in hotel management. Atera’s decision to combine remote monitoring and management, helpdesk ticketing, and reporting into one unified platform allowed us to cancel several disjointed IT software contracts. The flat pricing also makes forecasting our annual IT budget very predictable. **What do you dislike about Atera?** The executive reports generated by the platform are still a bit too dense and technical. When I present our monthly operational health to the hotel ownership group, they don’t want to see a list of executed PowerShell scripts; they just want a high-level visual summary of the network uptime. **What problems is Atera solving and how is that benefiting you?** Our IT infrastructure felt like a black box, and we were paying unpredictable hourly rates to external vendors who relied on a patchwork of remote tools. ### 10. Effortless Scaling and Automation for Managed IT Services **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Atera?** Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations. **What do you dislike about Atera?** Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. **What problems is Atera solving and how is that benefiting you?** Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations. ### 11. Fast, Remote-Friendly Access That Saves Us Time Every Day **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh K. | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2026 **What do you like best about Atera?** Most of our users work remotely, so quick access to their systems is important. Atera lets us connect to devices without unnecessary steps, and having system details available before a session saves a lot of valuable time. It has become one of the first tools we open every morning. **What do you dislike about Atera?** The mobile version could include a few more administrative capabilities. Advanced configuration is still easier to handle from a desktop. **What problems is Atera solving and how is that benefiting you?** This helps shorten support response times and improves the overall experience for both technicians and end users. ### 12. All-in-One Monitoring, Automation, and Ticketing That Fits Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Serjin T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Atera?** Atera fits naturally into our daily operations because it combines monitoring, remote management automation, and ticket handling in one platform. We now spend less time switching between different tools and more time focusing on solving technical issues. **What do you dislike about Atera?** I would like additional options for customizing scheduling reports. Also, some asset management views could provide more details. **What problems is Atera solving and how is that benefiting you?** Atera helped us centralize our IT operations and automate repetitive maintenance. It has improved our response times and enabled us to deliver more efficient technical support across the organization. ### 13. Simplicity and Efficiency in PSA/RMM **Rating:** 4.0/5.0 stars **Reviewed by:** ysmada A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Atera?** I use Atera as a PSA/RMM tool in my role as a MSP, and I like its simplicity and efficiency. The ease of getting the job done with straightforward instructions is valuable because it enables my techs to do more, faster, and better. The initial setup was very easy, which I appreciated. **What do you dislike about Atera?** nothing **What problems is Atera solving and how is that benefiting you?** Atera helps with monitoring, tickets, and updates, which I find simplifies and increases the efficiency of our operations, enabling my techs to do more, faster and better. ### 14. Seamless Alert-to-Remote Support Workflow with Connected Ticket and Device History **Rating:** 5.0/5.0 stars **Reviewed by:** Hamza K. | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Atera?** I really like how much easier it is to move from an alert straight into a remote support session without opening another application. The ticket history and device information are also available within the same workflow, so everything now feels connected. **What do you dislike about Atera?** I appreciate the added flexibility when creating custom reports. That said, I’d also like some of the analytics to provide longer historical trends. **What problems is Atera solving and how is that benefiting you?** This has improved technician productivity when creating custom reports. It would also be helpful if some analytics could provide longer historical trends. ### 15. Quick Implementation with Time-Saving Monitoring and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kanwal T. | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Atera?** I like how quickly we were able to implement the platform. The dashboard is well organized and easier to work with. The device monitoring and automation features have saved us a lot of time, and it has simplified our processes overall. **What do you dislike about Atera?** Some reporting functions could be expanded, and additional customization would improve flexibility. These are relatively minor concerns overall. **What problems is Atera solving and how is that benefiting you?** Atera helps us proactively monitor systems and improve support efficiency. We spend less time on manual administration and more time solving important issues. Overall, it has improved our workflow considerably. ### 16. Atera’s All-in-One RMM + Ticketing, with Robin AI as a Real Time-Saver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Atera?** Atera's all-in-one approach is what really stands out to me — RMM, ticketing, patching, and AI automation all in one place without needing to stitch together multiple tools. The per-technician pricing is a huge plus since you're not penalized for adding endpoints. And the AI agent, Robin, has been a game changer for reducing repetitive help desk work. **What do you dislike about Atera?** The reporting can feel a bit limited and inflexible if you need highly customized outputs. The ticketing and asset management side still feels a little unpolished compared to dedicated tools. And while the AI features are impressive, they sometimes feel like they're being pushed ahead of the core platform being fully fleshed out. **What problems is Atera solving and how is that benefiting you?** Before Atera, managing updates, troubleshooting, and monitoring across all our endpoints was almost entirely manual work. Now most of that is automated — patches go out on schedule, alerts catch issues before they cause downtime, and our technicians can handle problems remotely without disrupting end users. It's shifted us from constantly putting out fires to actually staying ahead of them. ### 17. Copilot and automatic response generation: a real advantage **Rating:** 5.0/5.0 stars **Reviewed by:** Celia G. | Alternante admin système et réseau, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Atera?** I think that it's the copilot part and the automatic generation of responses **What do you dislike about Atera?** Quite a few bugs with Splashtop SOS and classic Splashtop **What problems is Atera solving and how is that benefiting you?** The automatic deployment script generation is quite nice, it removes a workload. ### 18. Intuitive user interface, versatile ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Geschäftsführender Gesellschafter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Atera?** I find the new interface of Atera extremely intuitive and visually appealing, which makes its use very pleasant. Everything is clearly presented, and I can customize my dashboard according to my needs. I particularly appreciate the ability to configure and preset custom views in the ticketing system, which makes the work very efficient. The logical structure of Atera allows me to get accustomed to it very quickly. The system significantly eases daily tasks as it performs many necessary and tedious tasks in parallel and automatically. I can easily apply patch and update routines to different groups or device types and subsequently only check where problems may have occurred. Atera offers a clear time saving through its numerous features, which repeatedly prove valuable for our business operations. It is unthinkable not to use this tool anymore. **What do you dislike about Atera?** Although there are many templates, they are never sufficient and the exchange between users is less active than desired. The scripting function for automation remains unclear and there is a lack of feedback on the functionality and security of the scripts. The AI implementation does not yet meet expectations, particularly in supporting specific application areas and creating knowledge databases. Patch management often shows delays in feedback, making it unclear whether tasks have been successfully completed. **What problems is Atera solving and how is that benefiting you?** I use Atera for managing customer devices and as a ticketing system that centralizes our communication. It facilitates automated tasks like updates and is flexible in customizations, which saves time and increases efficiency. **Official Response from Gil Givoni:** > Thank you for your fantastic review! 😊 We’re thrilled to hear that Atera has become a game changer for your company, and that our ticketing system and knowledge base have made such a positive impact on your workflow. It’s great to know that the tool is helping you improve efficiency and automate processes—exactly what we strive for! 🚀 We also appreciate your feedback on patch management status. We’ll certainly take this into account as we continue to enhance the platform. If you haven't yet found the detailed progress information, our support team would be happy to assist! It’s awesome to hear that Atera’s continuous improvements are making a difference for you every month. If you'd like to share more insights or connect with other IT professionals, feel free to join our community: community.atera.com. 💡💙 ### 19. Flexible Admin-Based Pricing That Scales Easily **Rating:** 4.5/5.0 stars **Reviewed by:** Marco S. | IT Sys admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Atera?** The pricing is based only on the number of admin users; in this case, the number of devices doesn’t matter. **What do you dislike about Atera?** There is no way to check the vulnerabilities of all devices connected to the network. **What problems is Atera solving and how is that benefiting you?** The patching across all devices and the remote connection work well. ### 20. Atera: Advanced Technology, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luvuyo N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Atera?** I use Atera for ticketing, remotely managing devices, and generating reports. It helps me identify all the devices that are missing updates and facilitates patching. I like how Atera offers alternative remote tools like Anydesk, Splashtop, and TeamViewer, which gives me flexibility in remotely accessing devices. The initial setup was easy, and I appreciate the inclusion of 2FA security. Atera came with more advanced technology than the previous product we used, which was N-able. Overall, I would definitely rate it a 10 out of 10 for recommending it to others. **What do you dislike about Atera?** Managing printers is a bit challenging with Atera. I wish we could wake printers up when they're offline or maybe access them remotely. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticketing, remotely managing devices, and reporting. It solves the problem of identifying devices missing updates and patching. ### 21. Atera’s Pay-Per-Technician Pricing Is a Perfect Fit for a Small IT Team **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Atera?** We manufacture and support specialized interactive audio hardware and a digital interface for board game cafés. Our footprint of endpoints is massive and constantly growing, but our core IT team is very small. Atera’s pay-per-technician pricing model is a perfect fit for our business structure. **What do you dislike about Atera?** The alerting thresholds can feel rigid when dealing with non-traditional hours, because our partner cafes and streaming studios often power down the specific gaming tables at 2:00 AM. **What problems is Atera solving and how is that benefiting you?** Before Atera, we were using a patchwork of remote access tools and a separate ticketing system, which meant our response times were very slow. Atera consolidates our helpdesk and endpoint monitoring into one unified dashboard. ### 22. Atera Keeps IT Running 24/7 with AI Agents and Autopilot **Rating:** 5.0/5.0 stars **Reviewed by:** Umang S. | Head of IT Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Atera?** Atera helps IT operate as a continuous service. Its AI agents work around the clock, and IT Autopilot can resolve issues autonomously. With automation keeping systems healthy, the helpdesk stays orderly and manageable. Overall, the service feels uninterrupted and consistently supported. **What do you dislike about Atera?** Always-on automation still needs oversight, and some tasks should require approval. The setup also took some time, so it wasn’t as quick to get started as I expected. **What problems is Atera solving and how is that benefiting you?** It eliminated service gaps and noticeably improved availability. As a result, user confidence increased, and our IT operations now feel more resilient overall. ### 23. Atera Made IT Growth Manageable with AI Agents and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Islam A. | IT Growth Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Atera?** As our organization expanded, Atera helped keep IT complexity under control. The AI agents absorbed the increased support demand, and IT Autopilot took care of repetitive tasks automatically. Even as our infrastructure grew, RMM visibility remained clear, and automation helped ensure our processes stayed consistent. Overall, growth felt manageable from an IT standpoint. **What do you dislike about Atera?** As we grew, we had to revisit our configurations. A few automation rules also needed refinement, and the dashboards required updates to stay aligned with our current setup. **What problems is Atera solving and how is that benefiting you?** It helped prevent IT sprawl as we grew. The quality of support stayed consistent, and downtime remained low. Overall, our IT scaled smoothly alongside the business. ### 24. Cloud-Native RMM That Simplifies Global IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nagma P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Atera?** Managing IT for a distributed enterprise is much easier when the management tools are cloud-native. Atera requires absolutely zero local footprint for the management server, so I don’t have to maintain, patch, or secure an on-premises RMM server. The platform connects our entire global fleet of laptops and servers in one dashboard, which makes day-to-day oversight far simpler. **What do you dislike about Atera?** The macOS agent is noticeably inferior to the Windows version. A small subset of our creative marketing department uses Macs, and the Atera agent frequently fails to execute basic background scripts. **What problems is Atera solving and how is that benefiting you?** Supporting remote workers used to be difficult because we had to force them to connect to a VPN. Atera completely eliminates the need for VPN connectivity for IT management. ### 25. Atera’s Flexible Pay-Per-Technician Model Fits Our Seasonal Team **Rating:** 5.0/5.0 stars **Reviewed by:** Cordova R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Atera?** Managing hardware for a crew scattered across remote, high-elevation sites and deep valleys requires a very flexible support model. Atera’s pay-per-technician structure is perfect for us because our technician count changes depending on how many temporary workers we hire for the dry season. **What do you dislike about Atera?** The Wake-on-LAN functionality is highly unreliable when I try to wake up heavy drafting workstations across different office subnets. **What problems is Atera solving and how is that benefiting you?** A broken application out in the field used to mean a dead day. A crew would drive two hours to a site, realize their GPS syncing software was throwing an error, and then have to drive all the way back to the main office for IT help. Atera prevents this massive waste of payroll and vehicle fuel. ### 26. Cleaner Workflow and Easier Remote Sessions with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Usman M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Atera?** Before this, our technicians had browser tabs open all day for monitoring, ticketing, and remote access. Now, almost everything happens from one place, which keeps the workflow much cleaner. Device information is easier to find, and jumping into a remote session is now easier with Atera. **What do you dislike about Atera?** The reporting module works well, but it doesn’t have scheduling options. **What problems is Atera solving and how is that benefiting you?** This has simplified our IT management by bringing all of our support activities together, which allows us to respond to issues much faster. ### 27. Atera Powers Mature, Autonomous IT Operations for Long-Term Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Jebarson S. | IT Operations Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Atera has supported the maturity of our IT operations. Its AI agents have taken over basic support tasks, and IT Autopilot has helped shift us toward greater autonomy. As a result, our processes have become more standardized, and the reporting helps us track improvements in maturity over time. Overall, the platform feels well suited to supporting long-term growth. **What do you dislike about Atera?** Maturity gains take time, and reaching full autonomy requires trust. The setup also needs coordination to get everything aligned. **What problems is Atera solving and how is that benefiting you?** It helped move our IT organization toward a more mature operating model. We saw less reactive, fire-fighting work and a stronger strategic focus. Overall, operations became more sustainable and easier to maintain over time. ### 28. Highly Efficient MSP Solution with Flexible Licensing **Rating:** 5.0/5.0 stars **Reviewed by:** Jamell M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Atera?** I really like the licensing structure of Atera. It counts by tech and not by endpoint, which makes sense from an MSP standpoint. It allows me to grow my company affordably without paying per node. The initial setup of Atera was extremely easy, I had my client base cut over and running in under a week, even with over 500 endpoints. Their product stack is impressive, and they have been there for me through both highs and lows. **What do you dislike about Atera?** Better reporting would be nice. It seems to be behind a pay wall, but overall, I like their product stack. **What problems is Atera solving and how is that benefiting you?** I use Atera for patch management, EDR, general support, and a comprehensive ticketing system as an MSP. Its licensing structure, counting by tech and not by endpoint, makes it affordable and scalable, allowing me to grow my business without paying per node. ### 29. Intuitive Centralized Dashboard That Saves Time Daily **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed E. | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Atera?** The centralized dashboard is my favorite feature. I really appreciate being able to track tickets and monitor devices from the same platform. The navigation is intuitive and easy to learn, and it saves me valuable time every day. **What do you dislike about Atera?** Some filters could offer a bit more flexibility, and having more report templates would also be beneficial. These are manageable concerns overall. **What problems is Atera solving and how is that benefiting you?** This helps us identify problems earlier and respond faster. Manual administrative tasks have been reduced considerably, and overall team productivity has improved. ### 30. All-in-One Dashboard That Simplifies Monitoring, Tickets, and Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** What I like most about Atera is that it puts a lot of things in one place. Instead of jumping between different tools for monitoring, tickets, and remote access, you can manage most of it from a single dashboard. **What do you dislike about Atera?** Reporting and search can be a bit frustrating at times, and the UI in some sections doesn’t feel as smooth as you’d expect. It’s not unusable, just not as refined. **What problems is Atera solving and how is that benefiting you?** Before using Atera, managing IT tasks felt more scattered, different tools for monitoring, ticketing and maintenance. Atera helps bring all of that together. You can monitor devices, handle support tickets and run maintenance tasks from one place, which makes day-to-day work more streamlined. ### 31. Atera Scales Smoothly and Stays Easy to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Serin T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Atera?** We’ve added more laptops and workstations, and Atera has remained easy to manage. Monitoring additional devices doesn’t complicate our workflow; everything stays well organized. As we’ve scaled up, it has continued to fit our needs and kept us comfortable with the way we work. **What do you dislike about Atera?** Historical analytics could offer more detailed comparisons, and more dashboard personalization would also be helpful. **What problems is Atera solving and how is that benefiting you?** This allows us to support a growing environment without increasing the administrative effort. ### 32. Quick, Efficient Support Makes Atera Easy to Set Up and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Atera?** Atera’s customer support is consistently quick and efficient. With very little downtime and more personalized help, it’s been easy to get set up and just as easy to keep using it day to day. **What do you dislike about Atera?** As a company with multiple sites, I don’t like that I can’t organize network connections by site. Instead, all network connections are grouped together, which makes reporting on inventory, patching, and OS updates feel bulky and inaccurate. **What problems is Atera solving and how is that benefiting you?** Atera has modernized our outdated ticketing system and made it easier for our users to find commonly needed information in one centralized location. ### 33. Efficient Management with Room for UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Carlos B. **Reviewed Date:** February 18, 2026 **What do you like best about Atera?** I find Atera's RMM and ticketing modules particularly beneficial as they save me time on user support and help create a paper trail for billing and invoicing. I'm also able to extract ticketing data through the API, which is useful for integration with our other systems. The initial setup was straightforward, allowing us to quickly deploy the RMM agent and start using the ticketing feature efficiently. **What do you dislike about Atera?** The UI is slow, even the few seconds between each screen loading adds up over the day. I wish it was just made faster so I'm not waiting constantly and interrupting my workflow during work. **What problems is Atera solving and how is that benefiting you?** Atera helps me manage tickets, connect remotely for support, deploy updates, and be proactive in PC management. The RMM and ticketing modules save time in user support, create a paper trail for billing, and the API allows data integration into other systems. ### 34. Atera’s AI Automation Keeps Service Levels High with Less Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Zafar M. | IT Resource Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Atera?** Atera has helped us maintain high service levels without adding more staff. Its AI agents take care of routine support requests, and the automation features reduce the overall workload for our team. The reporting is clear and makes it easy to spot performance trends. With always-on availability, users can get support at any time, and we’re able to use our resources more efficiently. **What do you dislike about Atera?** Performance tuning takes time, and some metrics need careful interpretation. The setup also required alignment to get everything working as expected. **What problems is Atera solving and how is that benefiting you?** It helped us maintain high service levels while easing staffing pressure. Efficiency improved, and our IT operations became more sustainable over time. ### 35. Atera Rocks with Unified RMM + PSA and Powerful AI Copilot **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** The most helpful of using Atera is that you have both RMM and PSA in one plataform and also the AI capabilities with Copilot and Robin. **What do you dislike about Atera?** The least helpful is that did not have support for mobile devices (android, iOS, etc.) **What problems is Atera solving and how is that benefiting you?** We can automate many daily and repetitive tasks, so we can focus on projects. Also we have better visibility of our environment and much more control of all IT matters. ### 36. Intuitive, Fast, and All-in-One Remote Desktop & Software Management **Rating:** 5.0/5.0 stars **Reviewed by:** Harley S. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Atera?** Atera is intuitive and easy to use. It is fast and works well. It integrates remote desktop and software management into a simple to use package. **What do you dislike about Atera?** Honestly nothing! There isn't anything I dislike. **What problems is Atera solving and how is that benefiting you?** It's a great ticketing software that monitors my fleet of servers and computers. It tracks ticket progress and monitors each technician's performance. ### 37. Centralized Monitoring with Click-to-Access Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rahil J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Atera?** It’s reassuring to have a centralized view of all managed systems instead of having to check multiple tools throughout the day. Important alerts are much easier to spot, and remote access is only a click away. Overall, the workflow feels well connected now. **What do you dislike about Atera?** Some report exports could include additional formatting options, and more dashboard widgets would also be appreciated. **What problems is Atera solving and how is that benefiting you?** This has improved visibility across our infrastructure, while helping the technicians respond more confidently. ### 38. Atera: All-in-One IT Support — Fewer Clicks, Faster Resolutions **Rating:** 5.0/5.0 stars **Reviewed by:** Sara J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Atera?** We have used Atera for everyday IT support; the biggest difference is having everything in one place. Opening tickets, connecting remotely, and checking device health can all be done from the same screen. That means less clicking and more time solving problems. **What do you dislike about Atera?** The reporting feature is missing some functionality; I haven't encountered any other problems with it. **What problems is Atera solving and how is that benefiting you?** This helps us support users faster without switching between multiple applications; we have been able to close requests ASAP. ### 39. Atera’s Per-Technician Pricing Is a Massive Win for Managing Hundreds of Endpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Dira T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Atera?** Operating a massive commercial printing facility in Australia means we have hundreds of endpoints, from the front-desk PCs and the graphic design MacBooks to our wide-format digital presses. Atera’s per-technician pricing model is a massive financial win for us. **What do you dislike about Atera?** Because Atera is billed internationally, our invoicing is subject to currency fluctuations between the USD and Euro. This makes it frustrating to lock in a completely flat IT operational budget for the fiscal year. **What problems is Atera solving and how is that benefiting you?** Our IT costs used to be unpredictable, and keeping track of which server was running which digital press was a nightmare. Atera now centralizes our entire infrastructure into a single dashboard. ### 40. Atera Keeps Our Mobile Endpoints Secure with Fast Geolocation and Remote Wipe **Rating:** 5.0/5.0 stars **Reviewed by:** Serli T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Atera?** Protecting customer data is a major priority when your employees are walking into private residences every week. I rely on Atera to maintain a strict security boundary around mobile endpoints. The ability to instantly geolocate a missing tablet that a technician accidentally left in a customer’s basement is invaluable, and I can also easily trigger a remote wipe command through the dashboard. **What do you dislike about Atera?** The agent installation process frequently triggers false positives with our specialized enterprise resource planning software. **What problems is Atera solving and how is that benefiting you?** We had no centralized way to enforce basic security hygiene across our remote workforce. Technicians would frequently delay essential OS updates for months because they didn’t want to wait for their machines to boot. Atera automated this entire compliance process. ### 41. Consistent, Always-On Support with Atera’s AI Agents and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jacek J. | IT Service Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Atera?** Atera keeps support consistent across shifts. The AI agents respond in the same way each time, and the always-on availability helps ensure coverage between teams. Automation also reduces handoff issues, so the helpdesk stays organized and service quality feels uniform overall. **What do you dislike about Atera?** Shift-specific workflows still need to be set up properly. Some escalations continue to require manual review. Training should happen early on so everyone understands the process from the start. **What problems is Atera solving and how is that benefiting you?** It reduced variation between shifts, and the quality of support became much more predictable. Users noticed fewer delays, and overall IT operations feel smoother and more consistent. ### 42. Fantastic Security Visibility and Quick Windows Defender Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Iman T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Atera?** Hardware loss is the biggest risk during post-operations, with laptops frequently stolen from warehouse vehicles. Atera provides a fantastic baseline for security visibility, and I can instantly verify that Windows Defender hasn’t been disabled by a user trying to install unapproved tools. **What do you dislike about Atera?** The administrative session timeout and inactivity settings feel short and rigid. For security reasons, I understand logging out inactive sessions, but Atera logs technicians out of the web portal too quickly. **What problems is Atera solving and how is that benefiting you?** We had almost no visibility into the security posture of devices that rarely connected to our corporate VPN. Some warehouse workers avoided updating their machines for months because they didn’t want to slow down their internet connections. ### 43. Efficient, Cost-Effective, and Seamless Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya T. **Reviewed Date:** January 26, 2026 **What do you like best about Atera?** I like that Atera helps us take remote access very seamlessly for Windows computers, and the ticketing is embedded in the tool, which makes things easier for our team. The standout part for me is the support team; whenever there's an issue with any functionality, like a dropdown not looking right or a default view shuffling the tickets in an unwanted way, the Atera support team is quick to fix these issues right away. I also appreciate that Atera is an organization striving to improve continuously according to their users' feedback. Their autopilot feature is fantastic, allowing our customers to resolve most issues just by visiting the customer portal. Another thing I find really valuable is how our scripts work exceptionally well with Atera. We've scheduled tons of scripting to deploy applications, host files, updates, and more from the back end without bothering the customers too much. This has been a great feature for us, making our work easier by automating actions like deleting cache or updating host files. The support and functionality of Atera really stand out for me. **What do you dislike about Atera?** Nothing as such. I find the product o be compatible with company needs. **What problems is Atera solving and how is that benefiting you?** I use Atera for seamless remote access to Windows computers, embedded ticketing, and effective scripting, which simplifies patch management and resolving issues. It's cost-effective compared to using Jira and TeamViewer separately. ### 44. All-in-One Tool, but a Few Features Still Evolving **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Owner/Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Atera?** I like most about Atera is how easy it is to use and set up compared to other RMM and PSA tools. The dashboard is easy to work with I can monitor all devices, run scripts, and manage tickets without switching between multiple screens. The remote access works smooth, and I really appreciate the built-in automation features for patch management and alerts. It’s also great that everything (monitoring, helpdesk, reporting, billing) is in one platform. With cloud-based setup I manage clients from anywhere, which saves a lot of time day to day. **What do you dislike about Atera?** Some advanced features feel limited compared to larger enterprise tools. Reporting could be more customizable, and the integrations list, while growing, still lacks a few popular options. Sometimes there’s a slight delay when remote-connecting to devices, and the mobile app could use more functionality. Support is generally helpful but can take time to respond during busy hours. Still, for the price and simplicity, these are small trade-offs. **What problems is Atera solving and how is that benefiting you?** Atera helps me manage and monitor all of my office computers and client systems in one place, which is extremely helpful for keeping our accounting software and sensitive financial data secure. Before using Atera, we had to handle updates, maintenance, and troubleshooting manually, now most of that is automated. It alerts us to issues before they cause downtime, saving us a lot of time during tax season and client deadlines. The remote access feature is also a huge benefit because our IT support team can fix problems quickly without disrupting daily work. I love this suggestion from our IT guy, It has been a game changer. Overall, Atera gives us more reliability, less downtime, and stronger data security across our accounting systems. ### 45. All-in-One Script Deployment, Patch Updates, and Remote Access That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Milana T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Atera?** Having the script deployment, patch updates, and remote access all under one roof saves us a lot of back-and-forth during the day. **What do you dislike about Atera?** The reporting engine feels a bit rigid when I need to create custom executive summaries. **What problems is Atera solving and how is that benefiting you?** We needed a way to monitor off-site network gear and the workstations without spending hours bouncing between separate remote desktop apps and the ticketing boards. ### 46. Excellent AI Integration and Clear Per-Technician Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Atera?** The AI integration for technicians is excellent. The per-technician pricing structure makes the system more attractive and easier to justify. **What do you dislike about Atera?** It can be a little complicated to get started at the beginning, and troubleshooting when adding new devices can be cumbersome. **What problems is Atera solving and how is that benefiting you?** Being a single point of information across multiple brands allows me to have a better overview of the systems being managed. ### 47. Remote Support Made Simple with Fast Sessions and Helpful Hardware Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2026 **What do you like best about Atera?** Supporting employees in different locations has become much simpler. Remote sessions connect quickly, and hardware information is available before troubleshooting begins. Those small efficiencies make a noticeable difference over time. **What do you dislike about Atera?** The mobile application could offer a few more administrative functions. As it stands, most advanced work still needs to be done on the desktop version. **What problems is Atera solving and how is that benefiting you?** We resolve many issues remotely, without requiring users to visit the office, which reduces downtime and improves productivity. ### 48. Easy to Use, with Great SplashTop and a Strong Scripting Library **Rating:** 4.5/5.0 stars **Reviewed by:** Jason M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Atera?** Ease of use especially SplashTop and the scripting library. **What do you dislike about Atera?** It' not as granular as some tools in the RMM space but I'm good with that because of the ease of use. **What problems is Atera solving and how is that benefiting you?** I own an MSP business and I would not be able to function without Atera. ### 49. A real game changer for remote management. **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Desktop Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Atera?** Probably the ease of which you can deploy software in the background, this has really increased productivity for us. It may even eventually end up replacing our Imaging Server. **What do you dislike about Atera?** The interface has a slight learning curve, but honestly it's probably one of the best ones I've worked with. I can't say I prefer anything else to it right now. **What problems is Atera solving and how is that benefiting you?** The biggest problem it has helped us with is keeping track of which programs are already deployed and patching computers that missed deployments due to being disconnected when they were pushed out. We're able to easilly install programs in the background without disrupting a user. ### 50. Perfect Per-Technician Pricing for Managing Hundreds of Endpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Cheikh A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Atera?** Operating 24/7 means we manage hundreds of endpoints, from call center workstations to rugged tablets mounted inside our vehicles. Atera’s per-technician pricing model is exactly what a high-volume mobility company needs: we don’t get penalized for installing the agent on three hundred in-car devices when we only need IT support once a year. **What do you dislike about Atera?** The network discovery add-on feels too aggressive, but I haven’t had any other issues with it. **What problems is Atera solving and how is that benefiting you?** Before deploying Atera, an IT issue with a tablet driver meant we had to pull that vehicle off the road and bring it back to the depot, which cost us direct revenue. Atera eliminates this waste. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+11%3A18%3A33+-0500&secure%5Bsession_id%5D=21b8d9c7-d359-497b-95ab-264660a121d3&secure%5Btoken%5D=647e3b81ae857c5b63359273f17c0e845751a75f9d6498cd457615174bd6d7ed&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,768 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,957 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (199 reviews)