--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1232 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1232 scale: '5' date_modified: '2026-07-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,232 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews) - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews) - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews) - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews) - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews) - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews) - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. A real game changer for remote management. **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Desktop Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Atera?** Probably the ease of which you can deploy software in the background, this has really increased productivity for us. It may even eventually end up replacing our Imaging Server. **What do you dislike about Atera?** The interface has a slight learning curve, but honestly it's probably one of the best ones I've worked with. I can't say I prefer anything else to it right now. **What problems is Atera solving and how is that benefiting you?** The biggest problem it has helped us with is keeping track of which programs are already deployed and patching computers that missed deployments due to being disconnected when they were pushed out. We're able to easilly install programs in the background without disrupting a user. ### 2. Perfect Per-Technician Pricing for Managing Hundreds of Endpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Cheikh A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Atera?** Operating 24/7 means we manage hundreds of endpoints, from call center workstations to rugged tablets mounted inside our vehicles. Atera’s per-technician pricing model is exactly what a high-volume mobility company needs: we don’t get penalized for installing the agent on three hundred in-car devices when we only need IT support once a year. **What do you dislike about Atera?** The network discovery add-on feels too aggressive, but I haven’t had any other issues with it. **What problems is Atera solving and how is that benefiting you?** Before deploying Atera, an IT issue with a tablet driver meant we had to pull that vehicle off the road and bring it back to the depot, which cost us direct revenue. Atera eliminates this waste. ### 3. Streamlines IT Operations with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Tijo T. | Associate Manager-Alliances & ISV Partnerships , Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Atera?** I like Atera for its usability. It's very easy to use from both the admin and user perspectives, which is very good. The RMM feature is something I use on a day-to-day basis, and it's quick and proactive in identifying and resolving issues without delays, unlike other software I've used. It also reduces our day-to-day IT operations by minimizing manual effort, and the online aspect really helps. **What do you dislike about Atera?** The enablement perspective is always a challenge for new people. They could get some better documents for training the new users, especially for those joining our IT team. It would be really great to have onboarding documents in place. **What problems is Atera solving and how is that benefiting you?** I use Atera for IT asset management and remote monitoring, which maintains device visibility and lifecycle control. It improves response times and accountability with centralized IT ticketing. Atera also reduces manual IT efforts and quickly resolves system issues. ### 4. Strong RMM/PSA with Helpful Support, but Limited Third-Party App Installation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Atera?** It covers all what an RSP needs from an RMM and PSA tool. Easy to learn the UI usage. There are many integrated services from another service providers (e.g. Bitdefender). Good performance of UI. The pricing is a little bit high. The support is very helpful. **What do you dislike about Atera?** The installation of the 3tr party application is not fully supported. The result of the script running not enough informative and sometimes incorrect. Some report contains incorrect informations. **What problems is Atera solving and how is that benefiting you?** It helps me in the remote support proveding to our customers. ### 5. Intuitive Interface Makes Team Onboarding Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Shein T. | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Atera?** Training new team members has become much easier because the interface is logical and doesn't hide important features behind complex menus. Within a few days, everyone was comfortable handling support tickets and running remote sessions as well. **What do you dislike about Atera?** I need more customization options in the UI; I haven't encountered any other issues. **What problems is Atera solving and how is that benefiting you?** This standardizes our support team's processes, making service more consistent regardless of who handles the ticket. ### 6. Fantastic Security Visibility for Our Mobile Fleet **Rating:** 5.0/5.0 stars **Reviewed by:** Droach T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Protecting sensitive commercial data for field sales reps—such as dealer pricing tiers—is my top priority. Atera provides a fantastic baseline of security visibility across our entire mobile fleet. I can instantly verify BitLocker encryption, and if a laptop goes missing, I can trigger a remote wipe. **What do you dislike about Atera?** The administrative session timeout settings are frustratingly short and rigid. For security reasons, I understand logging out inactive sessions. **What problems is Atera solving and how is that benefiting you?** We previously had zero visibility into the security posture of our field laptops, which rarely connected to our central office network. As a result, sales reps would avoid updating the machines for months. ### 7. Efficient Ticket Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Edward W. **Reviewed Date:** March 09, 2026 **What do you like best about Atera?** I use Atera daily for ticket management and find its patch management very helpful. It's nicely integrated, and the dashboard really helps keep things organized and easy to manage. It's convenient to access all resources and information in one easy-to-locate area. The integration within our network with AnyDesk and Splashtop for remote access is very useful. Setting up new systems or reinstalls is very easy and straightforward with no issues. Overall, Atera is easy to use with no conflicts or very minor ones. **What do you dislike about Atera?** None at this time. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticket and asset management, and its patch management is very helpful. The dashboard keeps things organized and easy to manage, making it convenient to access resources and information in one place. ### 8. Calmer Monitoring with Atera’s AI Agents and IT Autopilot **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen R. | Systems Monitoring Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Atera?** Atera has helped us cut down on unnecessary alerts. The AI agents filter issues and take action automatically, so only meaningful notifications reach the team. IT Autopilot resolves many problems quietly in the background, which makes monitoring feel much calmer overall. As a result, the whole team can stay focused and spend more time on what actually matters. **What do you dislike about Atera?** Alert tuning took some time, and a few edge cases still generate noise. The reporting filters are usable, but they could be improved to make it easier to focus on what matters. **What problems is Atera solving and how is that benefiting you?** It has significantly reduced alert fatigue. Our team can now respond to real issues much faster, and overall stress levels have dropped. As a result, day-to-day IT work feels far more manageable. ### 9. Clear, Actionable Dashboard That Simplifies Endpoint Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Astra S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Atera?** The dashboard gives a clear picture of what’s happening across our endpoints without overwhelming us with unnecessary information. Alerts are easier to understand, and it’s simple to identify which systems need attention. **What do you dislike about Atera?** I would like additional historical reporting to help track the system’s long-term performance. **What problems is Atera solving and how is that benefiting you?** This helps us identify technological issues early, allowing the team to address and fix problems before users are affected. ### 10. Multi-Functional RMM with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** ZAHEER M. **Reviewed Date:** January 07, 2026 **What do you like best about Atera?** I like Atera's look and feel; it's so clear and straightforward that any new user can also navigate easily. Atera's Co-pilot integration is making Atera the best tool for me. The product has multiple functionalities available, such as network discovery, automation setup, asset management options, password saving capacity, and remote monitoring and management (RMM) in particular. The initial setup was really easy, and I was able to set it up in my environment just by following some articles from Atera's help website. **What do you dislike about Atera?** Sometimes, through software inventory reports I would like to uninstall some software from endpoints, and that doesn't work for some of the software. Last week I tried to deploy the Greenshot tool on all the devices using Atera's chocolate repository, but still no success in that. **What problems is Atera solving and how is that benefiting you?** Atera solves device alert problems with Co-pilot integration and automates those alerts. It offers functionalities like network discovery, automation setup, asset management, password saving, and remote monitoring management. ### 11. Efficient Patching and Remote Access with Atera **Rating:** 4.5/5.0 stars **Reviewed by:** Greg S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Atera?** I use Atera for patching and remote access, and it helps me ensure computers are patched and allows me to remote into computers to resolve issues. I like that the website layout is logical and responsive. The patching, scripting, task manager, service manager, and registry editor make diagnosing and resolving issues quicker. The initial setup of Atera was very easy. **What do you dislike about Atera?** Would be nice to have ability to disable a service in service manager **What problems is Atera solving and how is that benefiting you?** I use Atera for ensuring computers are patched and remoting into them to resolve issues, making diagnosing and resolving issues quicker. ### 12. Atera’s AI Agents and IT Autopilot Transformed Our IT into Proactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jina h. | IT Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Atera?** Atera has changed how our IT team operates day to day. The AI agents resolve many issues before users even notice there’s a problem. IT Autopilot takes care of repetitive maintenance tasks automatically, which frees us up to focus on higher-value work. The alerts feel more meaningful and far less noisy, so we can prioritize what actually matters. The helpdesk and RMM also work smoothly together, and overall the platform feels designed for proactive IT rather than constant firefighting. **What do you dislike about Atera?** Some of the automations needed a bit of fine-tuning at first. It also took me some time to get comfortable trusting the tool’s autonomous actions, but that adjustment came with use. **What problems is Atera solving and how is that benefiting you?** It has reduced reactive ticket handling by helping us catch issues earlier. Downtime has decreased noticeably, and the team can now spend more time focusing on prevention rather than constantly responding to problems. ### 13. Efficient remote monitoring, but need for improvement in backup **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander L. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Atera?** I appreciate the remote monitoring and the easy connection with clients at Atera. I also like the patch management. **What do you dislike about Atera?** Backup options are not so great **What problems is Atera solving and how is that benefiting you?** Atera solves the problem of remote monitoring and facilitates the connection with clients. The patch management is also an advantage. ### 14. Atera’s Unified Dashboard Boosts Efficiency and Profitability **Rating:** 5.0/5.0 stars **Reviewed by:** felix r. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Atera?** Atera has significantly improved my workflow, making tasks both simpler and quicker. What stands out most for me is the instant "hawk view" available right when I log in. With all the crucial client data presented on a single dashboard, I can quickly spot issues and organize tasks without having to juggle multiple programs. This level of efficiency has allowed us to expand our client base without needing to hire additional staff, resulting in time and cost savings that have directly increased our profitability. **What do you dislike about Atera?** The mobile app still has areas that need improvement and could certainly be better. **What problems is Atera solving and how is that benefiting you?** The AI functions that solve tickets is what stands out the most for me, also the ease with wich a ticket can be converted into a remote action or a script is fluid, it is a very useful tool for me. ### 15. Simplified Device Management with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Atera?** I really like Atera for its simplicity and intuitiveness. It is a very easy system to use and I have never had any problems in the last 3 years. Furthermore, Atera offers a significant time saving in managing and updating devices. **What do you dislike about Atera?** The management of the ticket and especially the graphics of the Elpedk portal could be improved. **What problems is Atera solving and how is that benefiting you?** Use Atera to manage and update devices remotely, saving time and facilitating updates during breaks without disturbing users. ### 16. Efficient Help Desk and MDM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Robert W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Atera?** I really like the MDM and help desk integration in Atera as it allows me to jump onto a user's device from the ticket. It saves me time and increases customer satisfaction since I'm able to respond within the contacted SLA. The initial setup seemed to go smoothly too, and my team liked it. **What do you dislike about Atera?** I would like the ticket history to not be tabs above the help desk as it can get frustrating. I think just allowing tickets to open as in-app popup windows would be better and produce less screen clutter. **What problems is Atera solving and how is that benefiting you?** I use Atera to monitor and provide remote assistance to end users, organize our tickets, and it saves me time, increasing customer satisfaction by allowing me to respond within the contacted SLA. ### 17. Atera Cleared Our Ticket Backlog Fast with AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Gael V. | IT Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Atera?** Atera helped us cut down our ticket backlog quickly. The AI agents resolve many tickets automatically, and the automation keeps new requests from piling up. The helpdesk workflow is straightforward and easy to follow, which makes day-to-day handling smoother. Reporting also shows clear trends over time, so it’s easier to see what’s improving and what still needs attention. Overall, the team feels less overwhelmed. **What do you dislike about Atera?** Some ticket categories needed a bit more tuning to feel consistent. The AI resolution rules also required additional testing to ensure they behaved as expected. Reporting was generally useful, but the filters could be improved to make it easier to narrow down results. **What problems is Atera solving and how is that benefiting you?** It helped reduce our ticket backlog volume, and response times improved as a result. The team regained control of the workload, and meeting SLAs became much easier. ### 18. Atera Keeps Our Mobile Endpoints Secure with Defender Updates and BitLocker Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Tehniline M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Atera?** Protecting the proprietary grid data we collect is the top priority, especially when our employees are walking into external commercial sites every week. I rely on Atera to maintain a strict boundary around our mobile endpoints. The ability to instantly push forced Defender updates and verify that BitLocker encryption is actively running on every remote tablet has increased our security. **What do you dislike about Atera?** The agent installation process frequently triggers false positives with our specialized property IoT bridging software. **What problems is Atera solving and how is that benefiting you?** We had no centralized way to enforce basic security hygiene across our remote workforce. Technicians would frequently delay essential OS updates for months, ### 19. Extremely Lightweight Server Monitoring That Doesn’t Interfere with Heavy Workloads **Rating:** 5.0/5.0 stars **Reviewed by:** Hendma A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Atera?** We manage the physical on-premise servers that run our warehouse management systems. Atera server monitoring is extremely lightweight and doesn’t interfere with the heavy read/write operations happening in our storage arrays when new stock arrives. **What do you dislike about Atera?** Monitoring non-standard network equipment—like massive, heavy-duty warehouse label printers and a localized firewall—via SNMP is incredibly tedious. The interface for adding custom OIDs also feels very dated. **What problems is Atera solving and how is that benefiting you?** We used to rely on warehouse staff complaining that the shared network drive was slow, and Atera has helped us move away from that reactive guessing game. ### 20. All-in-One IT Management with Real-Time Monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Atera?** I mainly use Atera to monitor and manage different devices remotely, and I appreciate how everything is packed into one place. The Remote Monitoring and Management (RMM) alerts are really useful, as they notify me when something starts going wrong, sometimes before users notice. The remote access feature is also a huge benefit, allowing me to jump into a user's computer and fix issues without the hassle of back-and-forth communication. Atera’s automation tools are a pleasant surprise, handling routine tasks like updates and patch deployments, which reduces a lot of repetitive work. Having everything live inside one dashboard makes life much more manageable and less chaotic, especially since I don’t have to switch between different tools for various tasks. The comprehensive setup for monitoring, support tickets, automation, and remote troubleshooting simplifies day-to-day IT management significantly, making it more efficient. **What do you dislike about Atera?** To be honest, the reporting side of Atera is where things feel a bit clunky for me. While the data it pulls on system health is definitely useful, I often find myself wishing for more granular control over the customization. There’ve been plenty of times I needed a very specific report and realized the built-in options were just too rigid, so I ended up having to find a workaround. It’s not a dealbreaker, but it’s definitely a bit of a headache when you're just trying to pull a clean summary or a quick data snapshot. I’ve also got mixed feelings about the mobile app—it’s fine for a quick glance at tickets or alerts while I'm on the move, but for any 'real' troubleshooting, I almost always head back to the desktop dashboard where it feels like I actually have all the tools I need. Another quirk I've run into is with the patch management and some of the integrations. Every now and then, when a patch runs, the status doesn’t update in real-time. The first few times that happened, I actually had to stop and wonder if the update had even finished or if it had just hung. You eventually get used to the delay, but I'd really love for that feedback loop to be snappier. And while the current integrations are okay, I find myself wishing the ecosystem was a bit broader. At the end of the day, these feel more like minor annoyances than actual 'problems.' The core stuff—the monitoring, remote access, and automation—all works solid. A few tweaks here and there would just make the whole experience feel that much more seamless. **What problems is Atera solving and how is that benefiting you?** I use Atera to manage devices remotely, catch issues early with RMM alerts, and simplify troubleshooting with remote access. It reduces tool fatigue and automates repetitive tasks, making my daily IT work less stressful and more manageable. ### 21. Technician-Based Licensing That Fits Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Carlton W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Atera?** It's licensed by technician and not endpoints **What do you dislike about Atera?** Price is a little high and since we're a non-profit that makes a difference. **What problems is Atera solving and how is that benefiting you?** Atera allows us to track inventory, OS and device updates and we're now able to track tickets. ### 22. User Friendly and Valuable IT Tool **Rating:** 4.0/5.0 stars **Reviewed by:** vasa x. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Atera?** I generally love Atera for its ease of use, effective remote management capabilities, time-saving automation features, affordable pricing, and regular updates that improve its functionality **What do you dislike about Atera?** At least once a month, the system experiences a performance downgrade, leading to instances of freezing and unresponsiveness **What problems is Atera solving and how is that benefiting you?** Remote IT Management: Lets IT professionals manage systems from anywhere. Task Automation: Saves time by automating routine IT tasks. One-Stop Management: Offers a single platform for handling various IT tasks ### 23. Game-Changing Ticketing Workflow: Clean Interface, Easy Tracking & Assignment **Rating:** 5.0/5.0 stars **Reviewed by:** Sravan J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Atera?** The ticketing workflow is the biggest improvement. Every request is now easier to track, assign, and update without relying on email chains. The interface remains clean even when the queue gets busier. **What do you dislike about Atera?** I need more preset ticket reports for management reviews. **What problems is Atera solving and how is that benefiting you?** Our response process has become much more organized, helping the team resolve the request with fewer delays. ### 24. Phenomenal Automation That Resolves IT Issues Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Elongo N. | Internal Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Atera?** Using automation to resolve IT issues helps avoid long waiting periods and unnecessary delays. **What do you dislike about Atera?** We had a client complain that they didn’t receive assistance on time because of issues with the platform. Aside from that, I think it’s a phenomenal platform overall. **What problems is Atera solving and how is that benefiting you?** Although I don’t use it personally, it has been helping many of my clients troubleshoot their IT issues in record time, without having to rely on human delays or the possibility of errors. ### 25. Easy to Use and Powerful Tasks with Verkada **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | IT Specialist Level 2 , Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Atera?** I love that easy of use that Verkada provides. I love the task that I can perform using Verkada. The layout can use a redesign **What do you dislike about Atera?** The layout and things are not clearly identified. **What problems is Atera solving and how is that benefiting you?** I can support remote users and which given the benefit of a fast SLA ### 26. Excellent, Intuitive, and Powerful All-in-One RMM Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Federico V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Atera?** Atera is an outstanding and intuitive RMM solution that we use daily to deliver efficient and reliable customer support. It’s easy to implement, integrates seamlessly with other platforms, and offers great flexibility for automation, scripting, and process optimization. The interface is clean and user-friendly, making IT management smooth and effective. Atera is a complete, dependable, and well-designed platform that truly enhances productivity and simplifies everyday operations for MSPs. **What do you dislike about Atera?** Atera is a great and reliable RMM platform, but there are some aspects that could be improved. Software uninstallation doesn’t always work as expected — for example, removing existing antivirus software before installing a new one can sometimes fail. The product roadmap could be clearer, and the support service, while helpful, can occasionally be slow or provide vague responses. In some cases, it’s necessary to follow up with the sales representative to get more precise or useful answers. Despite these points, Atera remains a solid and valuable solution for MSPs. **What problems is Atera solving and how is that benefiting you?** As an MSP company, Atera allows us to centralize all our IT management and customer support in one intuitive platform. We use it daily to monitor client systems, manage tickets, automate tasks, and deploy scripts efficiently. It has greatly improved our response times, reduced manual work, and increased the reliability of our support operations. Overall, Atera helps us deliver faster, higher-quality service while keeping our internal processes simple and well organized. ### 27. AI Integration Makes Atera Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** I find the RMM in Atera great and smooth, making it more accessible compared to others I've used. The AI Copilot has been extremely useful, helping me troubleshoot and quickly resolve issues. My team's initial setup of Atera was quick, handling 100+ devices in about 2 weeks. **What do you dislike about Atera?** I haven't used a lot of the solutions yet but patch management with Mac computers hasn't gone as smoothly as I had hoped for. When I first added and started using Atera for Macs, the OS updates did not populate, and also there are a ton of warnings about fan speed being low with Macs specifically. **What problems is Atera solving and how is that benefiting you?** Atera provides smooth and accessible remote monitoring and management, helping troubleshoot and resolve issues quickly with its AI Copilot. ### 28. An excellent value for money with unlimited machines **Rating:** 4.0/5.0 stars **Reviewed by:** GPweb B. | Administrateur, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** The price per technician and the unlimited number of machines. **What do you dislike about Atera?** The connection to the machines via Splashtop is very slow. **What problems is Atera solving and how is that benefiting you?** Thanks to monitoring performance alerts, I can intervene before a serious problem occurs with my client. ### 29. Asset Management, Monitoring & Patching: a real gain **Rating:** 4.5/5.0 stars **Reviewed by:** Danilo L. | IT Systemtechniker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Atera?** Asset Management (we didn't really have it before), Monitoring, Patching **What do you dislike about Atera?** The structure of the articles within the knowledge database, as well as their creation and maintenance, is cumbersome and not intuitively designed. **What problems is Atera solving and how is that benefiting you?** Asset management and (at least in terms of content) knowledge database. Also ticketing. This results in a reduction of working hours and consolidation of workflows. ### 30. Everything in One Place: Instant Access to Client Devices, Patches, and Scripts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Atera?** The most helpful thing for my company is that everything is in one place, I’m able to access all of my clients devices at the click of a button. Deploy antivirus or run patches/scripts instantly **What do you dislike about Atera?** I don’t really have any dislikes about Atera… it just works **What problems is Atera solving and how is that benefiting you?** It’s saving our company a significant amount of time with small issues that can be solved remotely ### 31. Atera’s Per-Technician Pricing Fits Our Remote, Fluctuating Device Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Asim H. | Lead SCADA & IoT Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Atera?** Managing IT for a pipeline company involves supporting engineers and site managers scattered across massive, remote geographic areas. Atera’s per-technician pricing model is highly advantageous in this environment, since our device count fluctuates as we open temporary staging areas for the pipeline expansion. **What do you dislike about Atera?** The network discovery add-on is completely incompatible with the low-bandwidth VSAT satellite connections we use at most of our remote desert facilities. **What problems is Atera solving and how is that benefiting you?** The software issues at the remote pipeline station meant that an IT technician, Aterea, completely eliminated a massive waste of time, fuel, and human resources. ### 32. Secure, Easy Remote Support Tools That, Easy software and hardware inventory **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron A. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Atera?** Remote tools for support, easy access and security. **What do you dislike about Atera?** Sometimes agents stop working and need to restart them. **What problems is Atera solving and how is that benefiting you?** Easy and fast support to my clients ### 33. Atera - a great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Arad O. | IT Lead & Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Atera?** The ease of use, the UI, and how it works, as well as the agent that gets installed on each endpoint. It's a great system that I love using. I love the way patching works as well, and the webinar I joined and watched gave me a lot of insight about the way everything works within that. **What do you dislike about Atera?** The only thing is that if you don't have an internet connection, you are pretty much down, in comparison to a system that may run locally. Usually, that's not an issue, though. **What problems is Atera solving and how is that benefiting you?** I think it solves a lot of the IT needs that I have. It allows for custom scripts to be ran with ease, and has a vast script library to support that. Managing each device is easy, you can RDP or SSH into them without problem, it always works and no lag. It's just a great system overall to manage IT infrastructure in an organization. ### 34. Effortless to Use with Great Integrations and Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Atera?** The ease of use, pricing and the multitude of integrations with other products. Implementation is very easy and rollout of a new system is very quick. Has saved me many hours of work. Their support has been great even though it is via chat. They really did this right and I don't mind it at all. They have always been able to solve my issue in under 10 minutes. **What do you dislike about Atera?** The biggest issue at first was that their help was only via chat, but I have become a fan as they have been able to resolve all issues very quickly and accurately. **What problems is Atera solving and how is that benefiting you?** Remote access, patch management, ticketing and easy integration with my accounting software for billing. ### 35. Seamless Remote Management for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** DRN S. | Founder, Owner, Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Atera?** I appreciate Atera for its remote management of a wide range of devices, which helps me increase the volume of service clients in a given day. The initial setup of Atera was very easy. **What do you dislike about Atera?** Integration with Google products, but I understand that has changed now and the rollout for Robin will help. **What problems is Atera solving and how is that benefiting you?** I use Atera for managing small business technology and remote management of a wide range of devices, which increases the volume of service clients in a day. ### 36. Comprehensive Solution for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Atera?** I like the all-in-one price model by technician which lets me use funds for other parts of my business without cumbersome per device costs. The initial setup took less than thirty minutes and I was up and rolling, making it an excellent experience. Atera is my one-stop-shop software because it is so comprehensive. **What do you dislike about Atera?** I wish the ticketing system had better reporting for ticket types. It's a great system overall, but the ticket type reporting could be cleaned up. **What problems is Atera solving and how is that benefiting you?** I use Atera to run my small business, automating processes and creating seamless billing. It acts as my comprehensive, one-stop software, so I don't need many other tools. ### 37. Seamless IT Management with Powerful RMM Features **Rating:** 5.0/5.0 stars **Reviewed by:** Luis O. **Reviewed Date:** December 30, 2025 **What do you like best about Atera?** I use Atera for inventory management, RMM, and ticketing, and I appreciate how it makes running IT seamless with its easy-to-use UI and powerful features. I particularly like its RMM capabilities, enabling me to remotely manage a fleet of desktops with convenience. Features such as direct command line access and scheduled updates make it easier to manage IT operations effectively. Additionally, the initial setup of Atera was seamless, making the transition from our previous product, NABLE, an easy experience. **What do you dislike about Atera?** In the RMM interface, it could benefit from user customizable labels for devices. Aside from using asset tags, I'd like to be able to look up a person's name and find everything issued to them. **What problems is Atera solving and how is that benefiting you?** Atera makes running IT seamless with an easy-to-use UI and powerful features like direct command line access and scheduled updates, simplifying inventory management, RMM, and ticketing. ### 38. Simple UI, Strong Support, and Constantly Improving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sean K. | Manager of Marketing Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Atera?** Simple UI, features always being added, computer management and automations, pricing and support was always strong. **What do you dislike about Atera?** Some menu customizations or filters weren't available that would have made our lives a little easier. **What problems is Atera solving and how is that benefiting you?** Patch and script management, remote desktop support/access and monitoring, and hardware lifecycle management. ### 39. Efficient Network Management with Some Driver Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Peter O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Atera?** i find Atera highly effective for patch management across all our device, it's automation capabilities significantly streamline routine maintenance tasks. i also value its network discovery functionality, which provide useful visibility into our environment. Additionally, the setup process was straightforward, making deployment quick and efficient **What do you dislike about Atera?** I think there are some problems with the drivers. When trying to update the drivers, you get a lot of errors from the end user laptop. **What problems is Atera solving and how is that benefiting you?** I use Atera for asset management. It makes it easier to patch all our devices, both phones and systems. I like its automation and the ability to discover a network. ### 40. Proactive Issue Detection, AI Automation, and Always-On Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok C. | IT Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Atera?** Atera proactively detects issues before users even have a chance to complain. Its AI agents can automatically resolve many common problems, and the always-on support is there at night and on weekends as well. The helpdesk workflows feel smooth and straightforward, and the automation cuts down on repetitive fixes. Overall, users notice the faster resolution times and a more consistent support experience. **What do you dislike about Atera?** It took me some time to build initial trust in the AI’s actions. Overall it’s been fine, but a few of the alerts still seem like they need tuning to better match what I actually want to be notified about. **What problems is Atera solving and how is that benefiting you?** It reduced downtime across our systems, and support tickets dropped as a result. User satisfaction improved noticeably, and the IT team now feels proactive rather than reactive. ### 41. Cost-Effective IT Management with Atera **Rating:** 3.5/5.0 stars **Reviewed by:** Faisal J. Q. | Consultant **Reviewed Date:** January 28, 2026 **What do you like best about Atera?** I like that Atera is user-friendly and supports most of the ITSM functions. These aspects help in reducing the cost of IT management and IT services maintenance. It keeps our risks low since we can perform a lot of tasks in very little time. Additionally, with automation, patches and risks are reduced to a bare minimum. **What do you dislike about Atera?** Well, the email templates in the ticketing are pretty standard. There's not much customization offered in it, which I've experienced in some other ticketing solutions. They're better. So Atera can improve those. **What problems is Atera solving and how is that benefiting you?** I use Atera to minimize IT headcount costs by automating support and maintenance tasks. It reduces IT ticket turnaround time, helps lower IT management costs, and keeps risks low through automation, achieving more in less time. ### 42. Ultimate IT Solution with Stellar Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Barry R. **Reviewed Date:** December 05, 2025 **What do you like best about Atera?** I love Atera's Copilot because it has been instrumental in assisting us diagnose several issues and coming up with valid solutions. Some of these solutions can even be implemented in the background without any manual interruptions. I also love the Patching and Automation options. With Patch automation, updates and reboots can be done 'while we sleep,' preventing potential issues before they start and providing ultimate preventative maintenance. Atera allowed us to combine our old systems and gave us more options for automation, patch management, and troubleshooting. The initial setup was pretty easy, maybe took a day's work. I'm not just blowing smoke, but Atera gets 10 on my recommendation scale. **What do you dislike about Atera?** I think some ticket editing options could be improved - perhaps with the capability to edit internal notes? Some of our tickets cannot be resolved within a single session, just due to the 'try this try that' and the end user's schedule to provide us with feedback. The ticket trails can get rather long, so sometimes it's difficult to weed through the back and forths. I think the capability for us to have an editable over-arching internal note that could be placed at the top of the ticket - Let's call them 'Technician Notes' - could be very valuable. **What problems is Atera solving and how is that benefiting you?** Atera streamlines IT operations by combining ticketing, RMM, and automation tools. The Copilot helps diagnose issues and run background solutions, while patch automation aides proactive maintenance. Switching from Outlook(our archaic ticketing) and GotoAssist(used for RMM), Atera offers enhanced options for automation and troubleshooting. ### 43. Atera, the best performing digital system for automating your work processes. **Rating:** 5.0/5.0 stars **Reviewed by:** adrian C. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Atera?** Atera is a reliable and efficient work system ideal for automating repetitive and recurring tasks and work processes, improving the efficiency and productivity of your entire IT team and the digital operations they perform every day. In addition, Atera offers customer service dedicated to solving the technical needs and requirements of each user, improving the user experience and allowing all its functions to be executed with total efficiency. **What do you dislike about Atera?** I have no negative comments regarding Atera's digital functions, it is a system that I recommend for the great performance offered by all its digital functions. **What problems is Atera solving and how is that benefiting you?** My experience using Atera's digital functions and solutions has been very productive and professional, I am now much more productive in executing my IT processes and have achieved better technical results with the use of its virtual automation functions. ### 44. Atera, the most efficient and reliable platform for managing your IT operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Ase T. | Cybersecurity Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Atera?** Atera is a centralized digital system that allows you to manage and monitor the performance of all your IT operations in an automated and secure way, protecting your data and digital infrastructure. In addition, Atera stands out as a system that allows you to integrate your work applications to automate repetitive processes and tasks, improving your productivity and reducing the complexity of your daily operations. **What do you dislike about Atera?** I have nothing bad to say about Atera's digital features, my experience has been satisfactory and I can only recommend using all of its digital resources. **What problems is Atera solving and how is that benefiting you?** Thanks to the use of Atera's resources and work systems, I have managed to improve the overall quality of all my IT operations and processes, automating processes and actively managing each of my work activities. ### 45. Atera Makes Remote Support Effortless with Always-On AI and Smooth Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Anwar P. | Sales Training Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** Atera works well for supporting remote employees. The AI agents can resolve common user issues instantly, and the always-on availability is especially helpful when working across time zones. Automation also takes care of device management tasks, which reduces manual effort. Overall, the helpdesk workflows feel smooth, and support remains easy to access when needed. **What do you dislike about Atera?** Remote device policies still need additional configuration, and some user issues continue to escalate. There’s also a learning curve to get comfortable with everything. **What problems is Atera solving and how is that benefiting you?** It has improved our remote IT support overall. Response times have decreased, and users feel supported no matter where they are located. At the same time, IT operations have remained efficient and well managed. ### 46. Atera Makes IT Work So Much Simpler **Rating:** 4.0/5.0 stars **Reviewed by:** Mahe z. | Human Resource, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Atera?** Atera makes my work so much easier. I really like how everything is in one place — remote access, patching, alerts, and ticketing. It’s simple to understand, even if you’re not too technical. The setup was smooth, and I can check on all my devices without jumping between different tools. The remote access works fast. **What do you dislike about Atera?** Sometimes reports take a little longer to load, and a few features could offer more customization — but honestly, it’s nothing major. It actually shows that the platform has room to grow, and they keep improving with every update. **What problems is Atera solving and how is that benefiting you?** Atera solves the problem of managing IT systems and devices separately through different tools. Normally, IT teams have to use one tool for remote access, another for patch management, another for alerts, and another for ticketing — which is time-consuming and messy. ### 47. Seamless All-in-One Solution with Pay-Per-Technician Model **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia R. **Reviewed Date:** January 20, 2026 **What do you like best about Atera?** I like Atera's seamless blend of an all-in-one IT management toolkit with a disruptive pay-per-technician pricing model. This combination solves two massive pain points for MSPs and internal IT teams: tool fragmentation and cost barriers to scaling. The single interface significantly reduces onboarding time from weeks to days, allowing new hires to start contributing immediately. Additionally, it cuts daily administrative overhead by 30–40%. The initial setup was relatively simple and convenient. **What do you dislike about Atera?** Limited macOS/Linux support, with a disproportionate focus on Windows. **What problems is Atera solving and how is that benefiting you?** Atera's all-in-one PSA tools streamline contract management, time tracking, billing, and SLA enforcement, critical for maintaining margins. Its single interface reduces onboarding time, allowing new hires to contribute immediately, and cuts daily administrative overhead by 30-40%, solving tool fragmentation and cost barriers for MSPs. ### 48. Simpler and automated IT management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Atera?** Easy and intuitive UI, great price, and support always available when needed. **What do you dislike about Atera?** the pricing model can be inflexible for very small businesses or those with limited needs - in some cases, the mobile experience is less complete compared to the desktop version **What problems is Atera solving and how is that benefiting you?** Atera solves centralized IT management by automating monitoring, ticketing, and system maintenance. ### 49. Excellent device management software **Rating:** 4.0/5.0 stars **Reviewed by:** Olivier F. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Atera?** We switched from using AnyDesk to Atera because AnyDesk lacks alot of important features we really like. We use the scripts we can run from the webdashboard alot and we like that we can see the pending updates without logging in. Splashtop is really fast in Atera and we can easily schedule automations on all our devices. It is very easy to set up because the msi installer doesnt need anything and is already linked so we can use unattended files. The support team is very fast and the responses are good. We use this daily to offer support on all our devices. **What do you dislike about Atera?** The initial loading takes a long time (around 10 seconds). If this can be less it would be awesome **What problems is Atera solving and how is that benefiting you?** We have over 100 devices that we need to monitor and update and give support to. Atera combines everything in one tool to make it very easy for our team to give support fast. ### 50. I have been using Atera for many years. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel G. | Onsite Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Atera?** Atera has a solid RMM platform. After using many other competitors, I have been with Atera now for years. It is simple to use yet full of useful features. The pricing is great. I am saving at least $200 a month now. The optional software offered is great and they are always integrating new ones. I feel confident that when a problem happens, I will be aware of it and have the tools to start remediation. **What do you dislike about Atera?** The ticketing system is good but not great. The mobile app works but is difficult to navigate on a phone. **Recommendations to others considering Atera:** Easy to setup. Remote access is very fast. Be sure to setup your own knowledge base. It is very helpful. **What problems is Atera solving and how is that benefiting you?** The RMM portion works very well. The agent is easy to install and not obtrusive. The remote access with Splashtop works very well and is very fast. Being able to send automated scripts is very helpful. **Official Response from Sarah Lampert:** > Hi Joel, I am so happy to hear that you are having such a positive experience with Atera! That is a great tag line, "pricing hooks you, product keeps you!" I'm sorry to hear that you are not 100% satisfied with our ticketing system. We actually have a ticketing webinar scheduled for tomorrow, and maybe you will see some new features that you didn't know about. You can register here: https://atera.zoom.us/webinar/register/1516634979490/WN_u1TCrTquQAGJR1XcAnw7ig If you are still having issues, please reach out to success@atera.com to see how we can help you use the Helpdesk to your advantage. All in all, we really appreciate your positive feedback. Please continue to send feature requests and be a positive contributor to the Atera community! ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+09%3A59%3A15+-0500&secure%5Bsession_id%5D=fe28edff-a632-416f-ad79-062f0028be41&secure%5Btoken%5D=d5e1da79b5811661347540c41f8ff2dc468561e053fc364009c52c5c4774f233&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Axcient](https://www.g2.com/products/axcient/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Bitdefender Advanced Threat Intelligence](https://www.g2.com/products/bitdefender-advanced-threat-intelligence/reviews) - [Bitdefender GravityZone Datacenter Security](https://www.g2.com/products/bitdefender-gravityzone-datacenter-security/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Cynet](https://www.g2.com/products/cynet/reviews) - [Domotz](https://www.g2.com/products/domotz/reviews) - [DUO](https://www.g2.com/products/duo-marketing-communications-duo/reviews) - [Emsisoft Anti-Malware](https://www.g2.com/products/emsisoft-anti-malware/reviews) - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITBoost](https://www.g2.com/products/itboost/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Keeper](https://www.g2.com/products/keeper-tax-keeper/reviews) - [Keeper Connection Manager](https://www.g2.com/products/keeper-connection-manager/reviews) - [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) - [Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PowerShell Studio](https://www.g2.com/products/powershell-studio/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,767 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,958 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (199 reviews)