--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1240 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1240 scale: '5' date_modified: '2026-07-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,240 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews) - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews) - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews) - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews) - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews) - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews) - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Very Customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Daudet H. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Atera?** You can create as many fields as you want this makes the platform so granular. They are updating it frequently so you never get stalled. **What do you dislike about Atera?** I would like to have more child on the fields to have better and more specific approach. **What problems is Atera solving and how is that benefiting you?** Is creating a log where we know whats happening with the devices and users, help us manage devices and have them updated. And give the team a better insight fo what we are doing and how we can improve. ### 2. Remote Access and Automation That Streamline Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Atera?** The remote access and automation features help reduce repetitive manual checks. The ticketing dashboard is also easy to configure to fit our workflow. **What do you dislike about Atera?** Sometimes, the results of patch deployment are not accurately reflected in the UI, which creates uncertainty about whether the process was successful. **What problems is Atera solving and how is that benefiting you?** It keeps our distributed endpoints under continuous monitoring, which significantly reduces the manual troubleshooting workload. ### 3. Outstanding 24/7 Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Samson T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Atera?** When we encountered the configuration questions, the 24/7 live chat support was quick and helpful, which made a real difference during incidents that happened outside of regular hours. **What do you dislike about Atera?** It would be great if there were more options to customise the dashboard layout. **What problems is Atera solving and how is that benefiting you?** It helps to centralize monitoring and alerts, so we are not constantly juggling spreadsheets and separate alert systems. ### 4. Automated Maintenance Makes Weekly Management Effortless for Beginners **Rating:** 5.0/5.0 stars **Reviewed by:** Khan T. | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Atera?** Recurring scripts and automated maintenance have reduced the need for manual intervention every week. This makes it much easier to manage, and it’s excellent to use as a beginner. **What do you dislike about Atera?** No issues so far; all features have worked as expected. **What problems is Atera solving and how is that benefiting you?** This freed up time so I could focus on higher-value work. ### 5. Effortless Workstation Monitoring and Bulk App Deployment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Atera?** The ability to connect to monitored workstations. The ability to deploy apps in bulk. **What do you dislike about Atera?** I have no negative points about using Atera because corrections are made regularly. **What problems is Atera solving and how is that benefiting you?** In my business support company, this allows me to monitor the real-time status of workstations and servers, while also receiving alerts when a problem arises. ### 6. It has been great **Rating:** 3.5/5.0 stars **Reviewed by:** Lamia M. | Cyber security assisstant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Atera?** It easy to implement in a new environment and gives me all the information i need regarding the PCs under my supervision **What do you dislike about Atera?** It sometimes gives me inaccurate readings with regard to certain software on machines **What problems is Atera solving and how is that benefiting you?** Atera enhances operational efficiency and improves the overall experience for both IT professionals and their clients. ### 7. Real-Time Endpoint Monitoring and Alerting That Keeps Our Network Healthy **Rating:** 5.0/5.0 stars **Reviewed by:** Pamila P. | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Atera?** The monitoring and alerting across our endpoints gives me real-time visibility into our network health. **What do you dislike about Atera?** Remote access was occasionally sluggish on certain networks, and I noticed interface delays cropping up during peak usage hours. **What problems is Atera solving and how is that benefiting you?** It helps centralise infrastructure oversight, so our small IT team can respond more quickly to user issues. ### 8. Excellent Automation Tool with Customization for IT Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Atera?** The ability to automate front line-low sev IT tickets. I also like the ability to customize the company specific context within the Atera portal. It’s a great tool for Businesses looking to get into automation. **What do you dislike about Atera?** Frequent UI bugs, latency issues on Mobile. Ticketing service is great but remember that you’re using AI and it’s always good to review the work. Imagine yourself as the chief editor with Atera being a budding journalist. **What problems is Atera solving and how is that benefiting you?** Providing the front line of defense so I as an Admin can see what priority fires to put out first. ### 9. One solution for all IT related work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Atera?** Atera is an RMM tool, which means it can monitor and manage your IT infrastructure. It has a lot of features, including but not limited to monitoring of networks, servers, end-user devices, and appliances with Windows, Linux, and Mac operating systems. Apart from real-time monitoring of the mentioned things, it also excels in the management aspect. With full control over devices, we can install, remove or update third-party software with Atera. We can see the configuration of devices such as the OS type, IP addresses, hardware, manufacturer, last seen, last reboot, time zone, last logged users and many more things. Atera patch management feature is well-suited to plan and deploy your patches every month. We can inform end users, schedule the patches and can decide which patch we have to install. We can test it before deployment. **What do you dislike about Atera?** 1.Atera is good at many things, but it is not perfect for some areas as well. The report section of Atera is not designed well. You will always struggle to find the required report. 2. The limitation to install only available 3rd-party applications in Atera Inventory. 3. Not good to update all 3rd-party applications. In some applications, it will fail to install the patches and will not provide any proper justification. **What problems is Atera solving and how is that benefiting you?** We are using Atera for multiple purposes, and it is helping us in those areas very well. In the monitoring part, it is monitoring our servers, network devices, appliances, storage devices, and end-user systems. With the real-time monitoring, we are taking care of our infrastructure with very minimal downtime. It is also monitoring the CPU, RAM, and Hard disk utilization and informing us about the uses so that we can take action accordingly. In the management part, it helps us to manage our servers and end user devices with a lot of control such as which software is installed on which system, what version is installed, what is the name and IP address of the device, when it was last logged in, when it was last rebooted, last seen, time zone, and may more things. Apart from this, we can manage our whole patch management from Atera. It has the capability to patch servers, end-user devices and third-party applications from different OS. We can test the patches before deployment and then we can decide which patches we are going to install on the target systems. Atera also provides the asset management feature, and with that, we can manage and track our inventory from hardware to software. **Official Response from Gil Givoni:** > Thank you for such a detailed and insightful review — it’s incredibly rewarding to see how deeply you’re engaging with Atera across your IT environment! 🙌 We’re thrilled that Atera’s real-time monitoring, patch management, remote software control, and asset visibility are helping you maintain a highly efficient and resilient infrastructure. The fact that you’re using Atera across servers, network devices, storage, and endpoints — and leveraging those insights for proactive management — is exactly what we built the platform for. We also appreciate you calling out areas for improvement, especially around reporting clarity and third-party app patching. These are important points, and your feedback helps us continue evolving the platform in the right direction. Transparency and continuous improvement are core to what we do. If you’re open to sharing more insights or engaging with others solving similar challenges, we’d love to welcome you to the Atera Community. It’s a great space to exchange tips, influence our roadmap, and learn how other IT pros are using Atera to its fullest. ### 10. Atera Enables Remote IT Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Atera?** Atera Remote Management is an essential solution for companies with distributed or remote teams, ensuring seamless IT support and efficient device management from anywhere **What do you dislike about Atera?** Atera needs to work on suggestions and ideas from customers more faster and often. **What problems is Atera solving and how is that benefiting you?** Atera solves the challenge of managing a large, globally distributed fleet of mixed-OS devices (Windows, macOS, Linux) with limited IT resources. It gives us centralized visibility and control, allowing proactive monitoring, remote troubleshooting, and automation through scripts. This reduces downtime, improves response times, and ensures our IT team can support employees efficiently no matter where they are located. The benefit is higher operational efficiency, stronger security posture through consistent patching and monitoring, and more time for the team to focus on strategic initiatives rather than repetitive support tasks. ### 11. Comprehensive Endpoint Control, but Knowledge Base UI Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Mickael F. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Atera?** Total control on endpoint environnement, the information details of endpoints, all in one userfriendly UI. **What do you dislike about Atera?** The UI experience on creation side in knowledge base. **What problems is Atera solving and how is that benefiting you?** Atera allow our team to manage all endpoint environnement (remote access, patch and update, apply scripts), with a lot of actions can be ended without end user actions. ### 12. All-in-One Cloud RMM Solution That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Atera?** RMM and All in one solution in the cloud **What do you dislike about Atera?** the knowlegde base is out dated and very complicated **What problems is Atera solving and how is that benefiting you?** RMM and tickets ### 13. Remote Monitoring + Automated Ticketing That Dramatically Cuts Manual Oversight **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Atera?** The platform integrated remote monitoring and automated the ticketing workflow, which helped my team dramatically reduce manual oversight. **What do you dislike about Atera?** Some backend performance feels sluggish during peak hours, mainly in the dashboard loading times. **What problems is Atera solving and how is that benefiting you?** It helps centralize our IT operations, so we’re no longer juggling separate tools for monitoring, ticketing, and patching. ### 14. Centralized Alerts and Automation Made Monitoring Hundreds of Endpoints Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sarina T. | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Atera?** Monitoring hundreds of endpoints has become manageable thanks to centralized alerts and automation, and the daily health check is much easier. **What do you dislike about Atera?** Alert tuning took time for me, but it helped reduce noise at scale. **What problems is Atera solving and how is that benefiting you?** This has reduced reactive firefighting and cut down on overtime. ### 15. Automated Laptop Setup Made Easy and Consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Serjin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Atera?** The automated scripts made it possible for us to prepare laptops for new employees in a consistent manner. Additionally, remote access minimised the need to physically handle the devices. **What do you dislike about Atera?** The feedback provided for script testing is unclear, but I did not encounter any other issues. **What problems is Atera solving and how is that benefiting you?** Accelerate the employee onboarding process by reducing the number of touchpoints. ### 16. Centralized Device Health Makes Outage Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Saratha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Atera?** During outages, having both live device health and start history available in one place allows us to easily distinguish between real incidents and background noise. **What do you dislike about Atera?** Alert correlation still requires manual effort, and some alerts do not provide enough context regarding their severity. **What problems is Atera solving and how is that benefiting you?** This tool assists in triaging incidents more quickly, especially during high-pressure situations. ### 17. Atera Review **Rating:** 5.0/5.0 stars **Reviewed by:** Harry C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Atera?** The AIOps engine analyzes device behavior over time and efficiently predicts failures, such as disk issues or performance drops. This is a significant advantage for proactive IT support. **What do you dislike about Atera?** The advanced AI insights require some time to process, but aside from that, I haven't encountered any other issues. **What problems is Atera solving and how is that benefiting you?** This helps avoid downtime by detecting issues at an earlier stage. ### 18. Effortless Troubleshooting with Centralized Endpoint Data **Rating:** 5.0/5.0 stars **Reviewed by:** Safrin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Atera?** Accessing endpoint health data has become much simpler during troubleshooting. Having the software, hardware, and ticket history all in one place has saved me time. **What do you dislike about Atera?** Some device data updates a bit slowly, but aside from that, I haven't encountered any other issues. **What problems is Atera solving and how is that benefiting you?** This solution centralized endpoint visibility for our distributed workforce. ### 19. Automated Ticketing and Monitoring Streamline Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Karachi T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Atera?** Automated ticket alerts and prioritization have helped the team reduce the backlog. The monitoring integration provides quick context when issues arise. **What do you dislike about Atera?** The notification volume could use some adjustment to prevent excessive noise, especially early in the day. **What problems is Atera solving and how is that benefiting you?** This helped reduce the support backlog and led to better adherence to SLAs. ### 20. Unified Dashboard Streamlines Alerts, Device Health, and Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Indrajith S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Atera?** The unified dashboard gives us a single place to view all alerts, device health, and service tickets, which has streamlined our daily monitoring considerably. **What do you dislike about Atera?** Remote access sometimes lags on slower connections. **What problems is Atera solving and how is that benefiting you?** It helps consolidate remote monitoring, helpdesk, and automation, so our team can support more users without adding headcount. ### 21. Clean Interface and Powerful Reporting for Beginners **Rating:** 5.0/5.0 stars **Reviewed by:** Saran K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Atera?** The interface is clean and easy to understand, especially for beginners. The reporting customisation options are good and can handle a large number of devices effectively. **What do you dislike about Atera?** The advanced features require some time to learn and get used to. **What problems is Atera solving and how is that benefiting you?** Atera streamlines IT management by bringing together remote automation and ticketing into a single platform, making it easier to oversee and coordinate tasks. ### 22. Effective AI Filtering and User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Arudra J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Atera?** The AI filtering feature is effective at removing repetitive and low-impact events, which helps prevent unnecessary responses to false alarms. Additionally, the interface is straightforward and easier to implement. **What do you dislike about Atera?** The AI recommendations can occasionally come across as generic and often require manual validation. **What problems is Atera solving and how is that benefiting you?** It reduced unnecessary alerts and allowed the team to concentrate on genuine incidents. ### 23. Excellent Pay-Per-Tech Pricing and Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Imran A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2026 **What do you like best about Atera?** The pay-per-tech pricing model is excellent because, unlike per-endpoint costs, it makes budgeting much simpler. **What do you dislike about Atera?** The interface is well-designed, but occasional sluggishness in the UI can take away from the overall experience. **What problems is Atera solving and how is that benefiting you?** It helps us maintain predictable licensing costs and brings together what was previously spread across many different tools into a single platform. ### 24. Atera simple to use and provides core features once you know/understand how to use the product **Rating:** 5.0/5.0 stars **Reviewed by:** Aldrin D. | IT Team lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Atera?** I use Atera for both work in healthcare environment and personal (separate accounts) it's incredibly easy to setup automation policies and create scripts/installation packages for rolling out software and keeping devices updated. If you're savvy enough creating encapsulated self extracting 7z setup file using 7zsd.sfx, even local GPO policies (lgpo or registry modifications). You can also install software remotely thru the built-in chocolatey repository . Customer support is live chat and when they cannot resolve it immediately, they escalate it further up the chain. Reporting makes it easy to get an overall report summary for all endpoint devices for critical/security related patches, and our average security % for critical/security patches is 93% or higher (that value rises even higher once we exclude devices not checked in over 90days) The new device filtering/reporting system is easy to create special device and report "profiles". You can even add additional fields for devices and add "tags" so you can create device group views that youcan keep private or share with your teams (i.e. conference room PCs/dental PCs/Imprivata Enabled PCs/Devices offline over 90 days/etc) We also have a dedicated Atera rep who check in with us every several months to see if a our needs are met, and discuss new features rolled out and in the pipeline. Like all RMM systems it takes getting to know the system and the way they have it laid out, but Atera is one of the easier systems to use. To get the most out of Atera, you should have the "growth" plan or higher, which allows up to 1GB of setup installation file/total script size to be uploaded. Also get to know 7zsd.sfx which helps you create self-extracting setup.exe files that unzip when run on an endpoint and run a .cmd batch file to run your custom script/s. **What do you dislike about Atera?** Not really so much a downside, but I would love an option where I can pay a lock-in price paying monthly the same pro-rated price as the yearly price. and maybe pay a "disconnection fee" if I have to discontinue service. Even paying slightly more month to month (in my side hustle) vs yearly, Atera is still a good value for me. **What problems is Atera solving and how is that benefiting you?** - Atera keeps our endpoints updated with automation policies that rollout critical and security patches at designated times with either "delayed /when PC is on" or "only when online" option - we use it to manage and change the corporate wallpaper for every desktop/pc - we use it to placed critical business application and portal shortcuts/wallpaper on every endpoint device - we use it to rollout business critical software from Office 365 to Imprivata agent/software to Citrix WorkSpace - we use it to generate summary reports to check critical and security % health posture, and Atera can also find devices that have/do not have certain Windows KBxxx installed or not and push them out if needed.] - we used it to remotely connect to the endpoint to assist users using Splashtop - Software inventory can be used to find and report all software installed in the tenant and uninstall them in bulk (if silent option is allowed thru app) - Atera also has a core list of common apps that it checks/auto updates if the update option is enabled - we use it to send users alerts to reboot their PC if a reboot is pending thru a custom script. - we use it to remotely install/update device drivers including wireless cards/printer drivers/credit card machines/signature pads/displaylink/etc - we use it to install and/or remove /set default shared printers thru custom scripts - we use automation profiles to autologoff/reboot shared computer devices at night (conference room PCs/dental chairs/rooming pcs) - you can now open a DOS or Powershell remote console on the device as either system or as user level - you can run a predefined script as either system or user level **Official Response from Gil Givoni:** > Wow, Aldrin! Thank you for the detailed and thoughtful review, that's so nice to read :))) It’s great to see how you're leveraging Atera’s automation, scripting, and reporting to streamline your work. Your feedback helps us grow—and if you haven’t yet, we’d love for you to join our community at community.atera.com to share ideas and connect with other power users like yourself. It looks like we can all learn from your experience, tips and tricks. ### 25. Aera has been a fairly easy solution to implement across multiple small businesses. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Atera?** Easy of setup, reports, patching, RMM. All in one place, i dont need multiple solutions. One solution, where everything is linked in one place. Seems to just work when i need it to. Customer success rep Meira has been helpful. **What do you dislike about Atera?** The ios ohine app needs some more work. No filter catagory for alerts so if an alert was automatically resolved, theres no way to open the filter to show resolved events. **What problems is Atera solving and how is that benefiting you?** Tickets are all in one place. Can check device health and within same program and window remotly connect. Easy to pull up tak manager/powershell/ etc remotly. **Official Response from Gil Givoni:** > Thanks for the review! We're certainly looking how to improve, so your feedback about the mobile app is helpful and appreciated. It's great that you're enjoying the All-in -one promise of Atera! ### 26. Easy Remote Access for Internal IT Management **Rating:** 4.0/5.0 stars **Reviewed by:** Giridhar G. | National Bussiness Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Atera?** It’s really good for internal IT management. It’s easy to use for remote access, and the functions are straightforward and easy to work with. **What do you dislike about Atera?** I’ve noticed that support availability is limited, and the number of partners also seems low. **What problems is Atera solving and how is that benefiting you?** End-user issues and the individual performance of tech resources. ### 27. Atera simplifies IT management with automation, monitoring, and an intuitive platform **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos C. | Head of Projects & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Atera?** the helpdesk tool, plus IT automation helped a lot to organize our company in general **What do you dislike about Atera?** Reporting options can be limited, and customization in ticketing workflows could be improved **What problems is Atera solving and how is that benefiting you?** Atera centralizes IT management, automates tasks, and reduces service downtime. ### 28. Atera Keeps Us Organized and Connected with Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Albert G. | Lead Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Atera?** We use Atera as a solution for connecting with our clients. It helped us get organized and work with our clients. **What do you dislike about Atera?** Sometimes the connection drops or there is a lag to using the software **What problems is Atera solving and how is that benefiting you?** It helps us with remote monitoring and management of our clients. Allows us to stay on top of the issues our clients face on a daily basis. ### 29. Outstanding Interface and Support for IT Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander Brian U. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Atera?** I appreciate the graphical user interface, the support provided, and the range of features available for IT support. **What do you dislike about Atera?** I have experience with atera before that i cant close a ticket which breach our SLA **What problems is Atera solving and how is that benefiting you?** Managing support tickets and organizing the categories of requests helps us align them with our engineers' availability. ### 30. Windows and Software Update Automations That Just Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Atera?** The windows and software update automations. **What do you dislike about Atera?** Sometimes the agent clients are not responsive and a manual reboot is needed. **What problems is Atera solving and how is that benefiting you?** Organizing and managing windows and software patches ### 31. Easy-to-Use AI-Guided Ticketing That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Keshav M. | Solutio architect, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Atera?** Ai guided ticketing system ease to use for user **What do you dislike about Atera?** Nothing to dislike about atera all looks good **What problems is Atera solving and how is that benefiting you?** It is very useful to us all are beneficial to us ### 32. Top overview of patched systems – including remote maintenance access **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Atera?** Overview of the patched system including remote maintenance access. **What do you dislike about Atera?** That I can neither administer a Linux system nor a mobile phone **What problems is Atera solving and how is that benefiting you?** Patching Remote Maintenance ### 33. Reliable Overnight Patch Jobs with an Easy-to-Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Atera?** Recurring patch jobs run reliably overnight, and the logs are easier to review the next business day. The interface is also easier to use. **What do you dislike about Atera?** Patch failures don’t always clearly call out the cause. **What problems is Atera solving and how is that benefiting you?** This has reduced our manual patch management workload considerably. ### 34. Ticket Categorization and Assignment Rules Keep Us Organized and SLA-Ready **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Atera?** Ticket categorization and the assignment rules help our services stay organized and meet the SLA more effectively. **What do you dislike about Atera?** Bulk actions are very slow, and on heavier queues they sometimes time out. **What problems is Atera solving and how is that benefiting you?** This improved the consistency of our internal ticket workflow. ### 35. Streamlined Client Management from a Single Console **Rating:** 5.0/5.0 stars **Reviewed by:** Saritha J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Atera?** Managing the client environments from a single console reduces tool sprawl for technicians and makes day-to-day work more streamlined. **What do you dislike about Atera?** The client-level dashboards could be more customizable for each account. **What problems is Atera solving and how is that benefiting you?** This provides unified support delivery across our MSP clients. ### 36. Atera - All-in-one RMM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mahant S. | sevak, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Atera?** What I like the most is the UI or interface, its easy to navigate, use. The remote desktop feature is outstanding. Anyone can work on Atera because its very simple. **What do you dislike about Atera?** I think there are few areas where Atera can improve. First of all, I dont like the alert system as sometime it makes more noises for smaller issue also. I also dont like the user roles and permissions so I think they can work on this. **What problems is Atera solving and how is that benefiting you?** Atera is the best tool because before using Atera I was using the different different tools for ticketing, remote support, patching and billing but now I can use Atera which is having all features in one software. This is the best benefit for me. ### 37. Atera - a good choice for MSP's **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Atera?** Atera is an excellent all-in-one RMM and PSA platform, significantly for MSPs and IT teams who embrace the idea of simplifying their work. The per-technician pricing model is fantastic, which provides the oppurtunity to have an unlimited number of devices without affecting the price. Together with AI instruments such as Copilot and Autopilot, they are saving a lot of time by merely automating the routine part of the work and also the troubleshhoting. The setup is very straightforward, and the navigation is very user-friendly; also, the customer service is prompt and proffesional. The company is clearly commited to the product, as shown by the frequent updates. The problems that users may face, like the basic reporting features and the not-so-polished mobile app, are just minor issues—overall, the product is a money-saving, reliable solution that, more importantly, keeps upgrading. **What do you dislike about Atera?** Pricing has gone up a bit if you want to use AI, but still worth it if you want to embrace the future. **What problems is Atera solving and how is that benefiting you?** Atera cuts down my time spent on tickets by a lot, by providing answers for simple user tickets. ### 38. Looks pretty, but thats where it ends **Rating:** 1.0/5.0 stars **Reviewed by:** Robert L. | Information Technology System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Atera?** That it doesnt require an application to use **What do you dislike about Atera?** The patching is horrible, you can't exclude patch classifications from showing up as pending for a device (e.g say you dont want it to touch drivers, sure you can tell it to not install it but you need to manually go and exclude each and every single driver if you dont want it to show up as a missing update... The UI is missing something as Simple as Select all on exclusions Reboot notifications are awful The constant drive to shove their Ai down your throat at every single opportunity.. I pay for your product, why am I getting ads in it to buy addons? Speaking of upgrades, they nickel and dime you over everything Need better reporting? That's an upgrade Need more asset types? Thats an upgrade! There's no way to associate multiple devices to a user if they are via Agent, speaking of which the agent doesn't auto-associate a agent scanned device to a user if you sync with Entra Need support? Good luck.. Like most enterprises if your using servers you want to minimize port exposure for outbound and inbound connections... Need to know the IP's to safelist for Splashtop? good luck no one knows **What problems is Atera solving and how is that benefiting you?** If I'm going to be honest, its not really solving any problem. The ticketing system is eh, the rmm is eh, inventory is eh **Official Response from Gil Givoni:** > Thank you for your candid feedback—it’s clear you’ve taken the time to explore the platform, and I truly appreciate your honesty. I'm sorry to hear Atera hasn’t met your expectations in your key work areas. I'm especially surprised to hear about your interaction with our support, as they are very quick and helpful according to our customers themselves. We’re always looking to improve, and your insights are incredibly helpful. I’d love to understand more and see how we can assist. Please consider joining at community.atera.com and tagging me there so we can connect directly. ### 39. solid product with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve N. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Atera?** The product just works. We haven't had any major issues, mostly minor how do I do this type of stuff. I also like that I pay by technician not by device. They keep adding new features to the overall product, which I like. I can suggest enhancements and if enough of their users want the same thing, they will put it in the product. **What do you dislike about Atera?** I haven't found anything yet, and this is the third place that I have implemented it. **What problems is Atera solving and how is that benefiting you?** Patch management. Prior to impementing Atera, we were lucky if we even thought we knew that our devices are getting patched. Now, it's one report and if we missed anything, we can quickly go back and get them patched. **Official Response from Gil Givoni:** > We’re thrilled to hear that Atera is helping bring clarity and consistency to your patch management process. Knowing that “it just works” and lets you focus on what matters — without device-based pricing headaches — is exactly the experience we strive to provide. It’s also great to hear your appreciation for our feature evolution and feedback process. Community-led innovation is a big part of how we grow, and your voice plays an important role in shaping what comes next. If you ever want to share enhancement ideas, connect with fellow pros, or see what others are building with Atera, we’d love to see you in the Atera Community! ### 40. Proactive Monitoring That Keeps Us Ahead of Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Sangeetha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Atera?** The automated monitoring system detected the disk and service issues during offline hours, triggering alerts before users became aware of any problems. **What do you dislike about Atera?** The advanced alerts logic should be made clearer. **What problems is Atera solving and how is that benefiting you?** This helps reduce the need for reactive firefighting during offline hours. ### 41. Anticipating Atera's Potential in Streamlined IT Management **Rating:** 3.5/5.0 stars **Reviewed by:** Julian M. **Reviewed Date:** September 16, 2025 **What do you like best about Atera?** I am particularly drawn to Atera because of its AI agent and its ability to integrate seamlessly into my network. This feature is crucial for me as the sole IT person on-site, as it would help offload some of my workload and allow users to become more independent with tier one support. Additionally, Atera's potential for enhancing IT capabilities makes it an attractive option for expanding services within my organization. **What do you dislike about Atera?** Non at this moment **What problems is Atera solving and how is that benefiting you?** I am considering Atera to reduce my IT workload, implement a structured ticketing system, and enhance asset management and network scanning. ### 42. Comprehensive Endpoint Control, But Knowledge Base Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Atera?** Total control on endpoints environment in one single tool. **What do you dislike about Atera?** The Knowledge base interface to create new Articles (it's not intuitive) **What problems is Atera solving and how is that benefiting you?** Atera is allowing us to manage all endpoints environement (software, patch, remote control, update campain). ### 43. All-in-One Dashboard That Simplifies IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Karan J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Atera?** Atera brings together RMM, ticketing, monitoring, and reporting into a single dashboard, which makes our daily tasks much easier. The interface is also straightforward and easy to navigate. **What do you dislike about Atera?** It took me some time to configure certain advanced features. **What problems is Atera solving and how is that benefiting you?** The system enhances response times by using automated alerts and ticketing. ### 44. Best when it compared to Zendesk **Rating:** 4.0/5.0 stars **Reviewed by:** Pavan G. | Business Operations senior analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Atera?** I have worked on both Zendesk and Atera. I feel Atera is user friendly and can track all the tasks individually and as a whole in one dashboard view **What do you dislike about Atera?** There are no dislikes at the moment, as it solves some critical issues when compared to other platforms **What problems is Atera solving and how is that benefiting you?** It solving us in segregating the tickeing system and monitoring them closely. We have divided the dashboard in to 3 or 4 modes of priority. Urgent, Medium, Low. We are able to track everything at the same view and can assign to our peers and close them on time without delay. ### 45. Automation & Monitoring Made Easy with Atera **Rating:** 4.5/5.0 stars **Reviewed by:** Nick R. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Atera?** Automation and monitoring. Scripts are useful **What do you dislike about Atera?** Still getting used to Atera. Nothing so far **What problems is Atera solving and how is that benefiting you?** Low disk space run through automation to clean space ### 46. Good in general **Rating:** 4.0/5.0 stars **Reviewed by:** Fabien T. | Administrateur systèmes et réseaux Junior, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Atera?** I found Atera very easy to get started with. In just two weeks, I already had a clear view of my IT infrastructure. The support is responsive, which is a real plus. I particularly like the monitoring/reporting section, which provides a detailed and well-organized view. The overview with all the information on the infrastructure is also very practical. Another positive point: the remote control is well designed and can be customized according to needs. The management of workstation updates works well overall. **What do you dislike about Atera?** There is a lack of communication about future features (AI is paid, for example). The tool is good for starting with a new park, but I find the ticketing part a bit limited. The management of ticket forms lacks flexibility, and there is no option for machine lending, which could be useful. Also, the management of updates is sometimes fickle: some updates download well, but then you have to go to the workstation to install them manually. **What problems is Atera solving and how is that benefiting you?** I was able to quickly get an overall view of my IT infrastructure and better manage the supervision. **Official Response from Gil Givoni:** > Thank you for your detailed review! 😊 We’re glad to hear that Atera helped you quickly gain a clear view of your IT environment and that you enjoy our monitoring, detailed reports, and remote access features. Simplicity and efficiency are exactly what we aim for! 🚀 We appreciate your feedback on ticketing and updates management. Continuous improvement is a priority, and your insights are valuable to us. To stay updated on new features and connect with fellow IT pros, feel free to join our community: community.atera.com. 💡💙 (your review was translated from French, apologies for any misunderstanding.) ### 47. Flexible and Cost-Effective, But Connectivity Glitches Need Fixing **Rating:** 5.0/5.0 stars **Reviewed by:** Tc T. **Reviewed Date:** December 09, 2025 **What do you like best about Atera?** I like the control and access features of Atera. The price and flexibility also influenced my decision to switch from TeamViewer. **What do you dislike about Atera?** I have a lot of issues with devices showing offline when they are actually online, which is frustrating. **What problems is Atera solving and how is that benefiting you?** I use Atera for remote device management for all my clients. ### 48. Great Tool, But Online Status Detection Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Decide M. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Atera?** its helpful when running updates and patches. **What do you dislike about Atera?** when it showing online computers Offline, while they are online. **What problems is Atera solving and how is that benefiting you?** Remote support, its very benefiting because its time saving and reduce work pressure ### 49. Automated Patch Deployment Gives Us Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Atera?** The automated patch deployment and real-time device monitoring give us confidence that our endpoints remain up to date. **What do you dislike about Atera?** The automation script could benefit from clearer documentation. **What problems is Atera solving and how is that benefiting you?** It enhances SLA performance for end-user support tickets and helps reduce the backlog. ### 50. Indispensable for remote IT work **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. C. | Creative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Atera?** Atera continues to push the envelope, now incorporating more AI tools to help monitor and maintain the broad spectrum of endpoints. **What do you dislike about Atera?** I would like to see Atera integrate MDM for iOS devices, so I can bring all of my oversight into a single platform. **What problems is Atera solving and how is that benefiting you?** Keeping all devices patch compliant, whether server or user endpoint, is clear and simple. Using Splashtop, which is fully integrated with Atera, to log in and control deployed devices is a great way to assist a user who is having trouble. **Official Response from Gil Givoni:** > Thank you for the thoughtful review and for recognizing the progress we’re making with AI-powered tools — it means a lot! 💡 We’re excited about the ways Atera is evolving to help IT pros like you monitor and manage endpoints more intelligently and efficiently. It’s also great to hear how our patch compliance workflows and Splashtop integration are supporting your day-to-day work. That’s exactly the kind of real-world impact we strive for. ✅ Your suggestion about MDM for iOS is spot on — we know how valuable true all-in-one oversight is, and your feedback plays an important role in shaping what’s next. We’d love to keep the conversation going with you in the Atera Community, where you can share insights, connect with peers, and help influence the future of IT management. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+08%3A37%3A29+-0500&secure%5Bsession_id%5D=3a25dda2-ca2b-4b74-a0fa-ef74c7ab816a&secure%5Btoken%5D=212d00d457d6980e2dd22bc6e935d7cc3416854daee447dbb0d11aa02b0c1bcd&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - 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[Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,904 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,982 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (200 reviews)