--- title: Atera Reviews meta_title: 'Atera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1224 reviews by the users' company size, role or industry to find out how Atera works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1224 scale: '5' date_modified: '2026-07-21' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,224 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. (386 reviews) - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. (273 reviews) - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. (260 reviews) - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. (210 reviews) - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. (184 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (180 reviews) - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. (175 reviews) - User Interface (163 reviews) - Integrations (150 reviews) - Time-saving (143 reviews) **What users dislike:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. (161 reviews) - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. (135 reviews) - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. (96 reviews) - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. (91 reviews) - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. (84 reviews) - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. (60 reviews) - Poor Reporting (57 reviews) - Users face **ticketing issues** such as incorrect reporting, reinstallation needs, and difficulty managing ticket statuses effectively. (56 reviews) - Technical Issues (55 reviews) - Remote Access Issues (52 reviews) ## Atera Reviews ### 1. Atera’s AI Agents and Autopilot Make Autonomous IT Feel Achievable **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Meghna C. | IT Transformation Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** Atera is pushing us toward autonomous IT. Its AI agents can resolve issues without manual input, and IT Autopilot takes action rather than just suggesting fixes. Automation also handles routine maintenance reliably, which reduces the need for constant oversight. The reporting makes it easy to see our progress toward greater autonomy. Overall, the vision feels achievable. **What do you dislike about Atera?** Full autonomy requires trust, and I’m not quite there yet. Some tasks still need approval, which breaks the flow when I’m trying to move quickly. The setup also takes time, so getting everything running smoothly isn’t as immediate as I expected. **What problems is Atera solving and how is that benefiting you?** It has reduced our dependence on manual intervention. Our IT maturity has improved, and operational efficiency has increased as a result. This has also freed up the team to focus more on strategy instead of day-to-day manual work. ### 2. Powerful Client Management, Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Lyle K. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Atera?** I use Atera to manage clients because it's a powerful program offering RMM, patching, and AV solutions. I appreciate how it serves as a ticket management software suite with automation rules for tickets, which helps save us time and keeps our clients happy with automatic reporting. I also find it great for patching. The initial setup was painless, and it's more powerful for our growing needs, having switched from Ninja. **What do you dislike about Atera?** I feel that there are certain reports and dashboards that Atera only offers on the higher end of the spectrum. It would be nice for us smaller guys to also make use of it. I need to see SLA's at a glance, and certain hour reporting needs to be sent to exco for moderation. These are only offered on the higher tiers. Initial setup was painless; however, admin is still daily. **What problems is Atera solving and how is that benefiting you?** I use Atera to manage clients with RMM, patching, and AV solutions. It's powerful for ticket management and automation, saving us time and keeping clients happy with automatic reporting. ### 3. Atera’s Flat Per-Technician Pricing Is a Big Win for Our High-Volume Creative Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Azar H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2026 **What do you like best about Atera?** We run a high-volume digital production environment specializing in graphic design, vector artwork conversion, image editing, and embroidery digitizing for global retail brands. Our infrastructure consists of high-performance rendering workstations and advanced GPU-accelerated assets used daily. Atera’s flat per-technician pricing model is incredibly beneficial for our operational budget. **What do you dislike about Atera?** The platform’s Windows monitoring capabilities are world-class. The feature parity for the macOS agent can sometimes feel limited out of the box, especially considering that a creative studio naturally runs a mixed-fleet environment with high-end Windows rendering boxes alongside macOS design setups. **What problems is Atera solving and how is that benefiting you?** Atera unifies our entire monitoring, automated patch management, and helpdesk ticketing system into a single cloud console. This allows our IT team to monitor active GPU/CPU temperatures during intensive image processing. ### 4. All-in-One Dashboard That Streamlines Support, Remote Access, and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Atera?** Atera makes it easy to manage support tasks and monitor devices from a single dashboard. I like that remote access, ticket management, and alerts are connected together instead of being spread across multiple applications. The platform is straightforward to use and does not require a long learning period. Daily tasks can be completed much faster because everything is centralized. **What do you dislike about Atera?** The reporting section could offer more flexibility when creating a custom view. **What problems is Atera solving and how is that benefiting you?** Atera helps us track technical issues, monitor devices proactively, and respond to requests before they affect daily operations. This reduces manual work and gives the team better visibility into system performance. Having everything in one place for support activities improves coordination and helps us avoid delays. ### 5. Atera’s Pay-Per-Technician Model Scales Perfectly for Global Endpoint Management **Rating:** 5.0/5.0 stars **Reviewed by:** Boonchai S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Atera?** We operate a global e-commerce supply chain and logistics network, and we manage thousands of endpoints across the Asia-Pacific region—from corporate workstations to rugged barcode scanners in our fulfillment centers. Atera’s pay-per-technician pricing works best for us. We can also deploy the monitoring agent remotely with the help of Atera. **What do you dislike about Atera?** Because our operations span multiple time zones, configuring off-hours suppressions for specific global facilities is tedious. For example, if a fulfillment center needs to power down its shipping terminals at midnight local time, my IT dispatch team still occasionally gets flooded with “device offline” alerts. **What problems is Atera solving and how is that benefiting you?** Traditional IT management platforms penalized us financially as we scaled our hardware. Atera completely decoupled our growth from IT licensing costs, allowing us to rapidly provision new logistics hubs without blowing up our software budget. ### 6. Atera is a great and affordable RMM tool for IT Professionals and MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Sun K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Atera?** Atera is easy to use and easy to deploy. It is a comprehensive tool that includes everything you need for a Managed Services Provider, from remote management and monitoring, remote access via at least 4 methods - splashtop teamviewer screenconnect or anydesk, ticketing, monitoring, automatic alerts, everything a modern RMM needs. Two remote access methods - Splashtop and Screenconnect are availlable directly from Atera. To use Teamviewer or Anydesk you would need to bring your own license. Atera is relatively new so it doesn't have the depth of features that Connectwise has, but what they have the implement well, its a polished experience. Connectwise has some features that Atera does not. But we tend not to use these, and when we have tried them we have found the Connectwise implementation of those special features to be ... clunky. What Atera does have is well done and well implemented. Costwise at around $189 a month per technician (but not per client or computer) so it can be much more affordable than the competition. Customer support has been good on the few occasions we needed to talk to them. They are fast and able to answer all of our questions. They have an onboarding process that helps you learn the tool. We used this daily in our operations. We used the product for over a year, during which they were working on the AI functions, which just rolled out as an extra subscription. **What do you dislike about Atera?** We usually used the Screenconnect Remote Access client. The Splashtop access does not always connect to the remote computer. It often failed so we found ourselves using Screenconnect. We also tried Teamviewer but their method of launching Teamviewer from within Atera is a little clunky. Their hardware inventory reports leaves something to be desired. It's kind of hard to find, not named in a way that makes it easy to find. It has both too much information and not enough information at the same time - at least in a format that is useful to me. Often times, I would like to just get a summary of Name, CPU, Memory, Drive Size, to be able to tell if I need to replace an older system. Most of the available reports flood me with too much information (pages) that I have to slog through each PC one by one to get the information I need, and then I have to hand assemble that into my own summary that is much more concise. Atera is a polished, well running experience, but I couldn't help but feel there were a couple things missing. Nothing I could ever exactly put my fingers on as they hit all the basics really well, but it may have just been things that I would only use occasionally. They are constantly adding and improving the product, which is nice. **What problems is Atera solving and how is that benefiting you?** We mostly needed remote access (ie, something that ScreenConnect or Teamviewer could provide) to provide remote support to our customers. The extra RMM capabilities where systems can be monitored, alerts given for low disk space, high temperatures, low toner, are nice. Proactive alerts are handy for knowing about potential problems before they become larger. We were small enough not to need the ticketing component, we usually solve problems on the first pass and don't need to track them, but the system to create and track tickets is good and worked well on the few occasions we had to play with it. The reports are handy, and extremely in depth - more than we needed. ### 7. Cloud-Native Atera Makes Campus-Wide IT Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Clement L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Atera?** Managing IT for a sprawling university campus is much easier when your management tools are cloud-native. Atera requires absolutely zero local footprint for the management server, so I don’t have to maintain, patch, or secure an on-premises RMM server in the data center. The platform connects our entire fleet of administrative laptops, lab desktops, and servers in a single dashboard, which makes day-to-day oversight far more straightforward. **What do you dislike about Atera?** The network discovery add-on is entirely too aggressive when we run it on our high-density campus networks. When we trigger a scan to map the connected printers in a large dorm building or the library, the automated discovery feature ends up dropping connections, which is completely unacceptable. **What problems is Atera solving and how is that benefiting you?** Supporting remote staff and students off campus used to mean forcing them to connect to the sluggish corporate VPN, just so our on-premises management tools could see their laptops. ### 8. Atera Builds Trust with Reliable AI Agents, Automation, and Clear Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jasnam A. | Director of IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Atera?** Atera has strengthened trust in our IT services across the company. The AI agents provide consistent, reliable responses, and the always-on support has improved overall availability. Automation helps reduce mistakes, while the reporting makes the improvements easy to see and understand. Overall, users feel supported and more confident in the service. **What do you dislike about Atera?** Building trust took time, and some users needed more onboarding to get comfortable. Setting up custom metrics also required additional configuration before everything worked as expected. **What problems is Atera solving and how is that benefiting you?** It improved confidence in our IT services. Fewer complaints made it to leadership, and user satisfaction increased. Overall, IT’s reputation improved as a result. ### 9. Atera’s Pricing Model Is a Perfect Fit for a Fast-Growing Distributed Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Atera?** We are a fast-growing professional services and consulting firm with offices distributed across the region. Managing the technology for hundreds of accountants, legal consultants, and financial advisors requires an agile IT department, and Atera’s pricing model is exactly what an operations team looks for. **What do you dislike about Atera?** Because our primary language is Spanish, the localization in the end-user customer portal and the automated ticketing emails can feel a bit mechanical. Some of the default translations are overly literal, which occasionally confuses our non-technical staff when they try to log a support ticket. **What problems is Atera solving and how is that benefiting you?** Before Atera, our IT support was entirely reactive. We relied on consultants reaching out only when their laptops broke, which resulted in lost billable hours. Atera now unifies our ticketing and remote monitoring into one platform, making it easier to stay on top of issues. ### 10. Action AI Copilot Transformed Our Frontline Ticket Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Sadhana J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Atera?** The native implementation of the Action AI copilot has completely transformed our frontline ticket-routing efficiency. When our service desk experiences a sudden influx of incoming maintenance requests during peak morning corporate login hours, the AI agent instantly parses incoming threads. **What do you dislike about Atera?** The platform’s built-in customer-facing service portal is highly functional, but it feels visually rigid. Because Eagle Link Africa values a clean, modern corporate brand aesthetic across all client-facing portals, we would love to see deeper UI customization options. **What problems is Atera solving and how is that benefiting you?** Support staff frequently waste valuable billing hours asking users basic discovery questions about their device specifications. Tera embeds active hardware directly into incoming tickets, empowering our support agents to diagnose and resolve endpoint bottlenecks instantly on the very first contact. ### 11. Massive Time-Saver for Department-Wide App Deployments **Rating:** 5.0/5.0 stars **Reviewed by:** Mary J. | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Atera?** The software deployment feature has been a massive time-saver for our team. We can push our standard application packages to an entire department with just a few clicks, instead of remoting into each machine individually after hours. **What do you dislike about Atera?** Occasionally, the asset inventory takes a little longer than we expect to refresh its data after a machine has been offline for a while. **What problems is Atera solving and how is that benefiting you?** With half of our workforce working remotely or in a hybrid setup, keeping track of our company-owned laptops had become a nightmare. Atera gives us consistent visibility into those off-site assets, ensuring they receive critical security updates no matter where people are working from. ### 12. Atera Delivers Confident Security and Streamlined Asset & Cloud Management **Rating:** 5.0/5.0 stars **Reviewed by:** Elis L. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Atera?** Atera takes care of system security, and it’s reassuring to feel confident that anyone attempting to steal confidential information would fail miserably. I also like that the device view shows a complete list of assets, and that I can quickly filter it by type or by client. On top of that, it streamlines cloud management through automation, which helps minimize the time I have to spend on those tasks. **What do you dislike about Atera?** Overall, it's a fantastic tool! Almost everything is integrated into a single interface. It's been the best experience we've had, as implementation was straightforward and integration with other software products we use our organization is direct and easy. **What problems is Atera solving and how is that benefiting you?** Atera helps us centralize device and ticket information, which makes audit preparation much simpler. It also offers remote access and deployment, automated incident reporting, and lets me troubleshoot IT issues across multiple users more efficiently. ### 13. Efficient, User-Friendly MSP Replacement **Rating:** 5.0/5.0 stars **Reviewed by:** sky n. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Atera?** I like Atera for its comprehensive features that allow our in-house IT team to replace a full-fledged MSP. We managed to cut a $30,000 contract with the cost of an Atera plan, which is truly amazing. The user interface is much more user-friendly compared to ConnectWise, which is the platform we previously used. Our team can manage updates for servers and workstations, and even allow for remote access to devices at a much lower cost. I appreciate the integrated AI assistants and the ability to automate tasks through AI workflows, which significantly reduces the strain on our IT team. The setup of Atera was extremely easy and straightforward; downloading the agent and loading it onto devices was a breeze with the devices populating instantly. My favorite part of Atera is the scripting feature, as it allows me to run scripts without having to log into the device needing assistance. Plus, the script library is great, where people can contribute scripts for others to use. The support provided by Atera is also the best we have used. **What do you dislike about Atera?** The process to make the workflows is not as intuitive. It would be better if there were tutorial videos linked on the relevant pages. There are steps in making an automated flow that, without a tutorial or walkthrough, a user might not know. Parameters are set in one place and then turned on in another place to have the workflow activate correctly. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticket management and automation of system processes, significantly lowering costs. The platform offers a user-friendly interface, efficient remote management, and excellent support. It enhances IT efficiency with integrated AI, reducing workload and simplifying server updates. ### 14. Atera Simplifies Device Management with Remote Access, Monitoring, and Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Atera?** Managing staff devices across the classrooms and administrative offices became much easier after we introduced Atera. The combination of remote access, monitoring, and ticket tracking means we don’t have to jump between different tools all day. This has helped us respond to issues before they become disruptive. The interface also feels clean and is easier to work with. **What do you dislike about Atera?** I would have liked to see a few more report customization options for the monthly reviews. It would also help if the dashboard widgets could be arranged more freely. **What problems is Atera solving and how is that benefiting you?** This has reduced support response times and made our daily IT operations much more organized and easier to manage. ### 15. Comprehensive, Lightweight IT Management That Excels at Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Radoje S. | Management Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Atera?** This is a comprehensive, unified IT management platform that’s compatible with Windows, iOS, and Linux. It’s lightweight and easy to deploy, which makes getting started straightforward. I also appreciate that it supports both day-to-day IT operations and longer-term infrastructure optimization. **What do you dislike about Atera?** I honestly have nothing negative to say—Atera has performed incredibly well for us. It’s a very powerful tool for patch management, and it also offers great flexibility when it comes to return on investment. On top of that, it connects quickly to virtual systems, which makes it easy to work with in our environment. **What problems is Atera solving and how is that benefiting you?** In our case, as an organization, we wanted to automate patch management and explored many tools, but Atera proved to be the most suitable. Furthermore, we use it as our centralized IT management and remote monitoring platform to support end-user devices and maintain system performance across the entire organization. ### 16. Top-Tier Resource Optimization with Atera’s .NET 8 Agent Update **Rating:** 5.0/5.0 stars **Reviewed by:** Ekakama J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Atera?** The resource optimization delivered by the Atera update to the .NET 8 agent framework is top tier. Our critical telemetry collection nodes require zero host overhead to ensure they never drop a single real-time GPS ping from our active fleets. **What do you dislike about Atera?** The advanced reporting dashboard layouts are somewhat rigid within the standard subscription tiers. When we need to extract highly granular, multi-nested analytical data—such as tracing historical custom field modifications cross-filtered against specific micro terminal hardware architectures for long-term lifecycle planning—it becomes difficult to do so. **What problems is Atera solving and how is that benefiting you?** Manually checking system patch compliance and pushing remote command scripts across multiple regional depots was a constant source of technical drift and human error. Atera puts our endpoint update lifecycle on complete autopilot. ### 17. Highly Effective Asset Inventory Scanning That Simplifies Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Saif A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Atera?** The asset inventory scanning was highly effective. As soon as the agent was installed, it automatically populated all the hardware specifications and the list of installed software. This made auditing client networks straightforward and much easier to manage. **What do you dislike about Atera?** The reporting engine should offer more customization options. The standard templates cover the basics, but building highly specific, filtered reports for demanding clients still requires some trial and error. **What problems is Atera solving and how is that benefiting you?** It helps us manage a growing fleet of workstations without needing to hire additional internal IT staff. The automated third-party software updates ensure our endpoints stay secure against common vulnerabilities, without requiring manual intervention. ### 18. Proactive Monitoring That Resolves Issues Before Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail M. | IT Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Atera?** Atera detects and resolves many issues before users even submit tickets. The AI agents automatically act on alerts, and IT Autopilot handles common problems quietly in the background. Overall, the monitoring feels proactive rather than reactive, which keeps the helpdesk cleaner. As a result, users rarely notice disruptions anymore. **What do you dislike about Atera?** Some of the proactive actions still need tuning, and the visibility into AI decisions could be clearer. The setup also took some planning on my side, so it wasn’t as straightforward as I expected. **What problems is Atera solving and how is that benefiting you?** It has reduced user-reported issues and helped cut down on downtime incidents. Our IT team feels more in control, with better visibility into what’s happening. Support work has shifted from reacting to problems to being more preventative. ### 19. A practical platform that reduced our daily IT workload **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan C. | Systems Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Atera?** The biggest benefit for me has been how many routine IT tasks we can handle from a single platform. Monitoring devices, checking alerts and providing remote support all happen in one place which keeps the team organized throughout the day. **What do you dislike about Atera?** Some advanced settings take time to learn and are not always easy to locate when you are new to the platform. There are also moments when reporting requires extra customization to get exactly the information we need. **What problems is Atera solving and how is that benefiting you?** After moving to Atera we gained a much clearer view of our environment. Technicians can identify problems faster and resolve many issues before users even report them. This improved service quality and helped us spend more time on larger projects instead of routine maintenance. ### 20. Streamlined Ticketing With Built-In Asset Context **Rating:** 5.0/5.0 stars **Reviewed by:** Jasper T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Atera?** The ticketing system integrates directly with agent monitoring, which keeps our daily workflow well organised. When a user submits a ticket, the asset information is already attached, so we know exactly what hardware we’re dealing with before we even respond. **What do you dislike about Atera?** The reporting section can take a little while to generate larger data exports, especially at the end of the month when we run comprehensive auditing reports for our leadership team. **What problems is Atera solving and how is that benefiting you?** Before implementing this, we were juggling three separate applications for ticketing, remote access, and asset management. Consolidating everything into one portal reduced our software overhead costs and simplified our daily routine. ### 21. Intuitive, Real-Time Dashboards That Strengthen Support Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Atera?** This tool strengthens control and communication between support, users, and management. The system is highly intuitive and easy to navigate, delivering a practical, well-organized experience from the very first login. I also like how the dashboards offer a strategic, clear view of the team, making it possible to monitor both day-to-day incidents and chat support in real time. **What do you dislike about Atera?** Our experience has been truly incredibly, it adapts to our needs and the solutions it offers simplify and optimize our daily lives, thanks to this platform there is a genuine interest in understanding and solving the needs of each client. **What problems is Atera solving and how is that benefiting you?** We use Atera as our RMM tool to connect with our clients and to document their assets. It offers real-time device monitoring and centralizes key information in one environment, which makes it easier to manage assets, users, and day-to-day operational routines. ### 22. Quick Setup, Immediate Value with Clear Device Monitoring and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Nermin O. | Information Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** I like that the implementation is quick and easy, and once it’s up and running, it delivers immediate value through device detection, monitoring, and alerts, which has saved us several on-site visits. The interface is also clear and user-friendly, making it easy for engineers to understand the network configuration and quickly spot and identify problems. **What do you dislike about Atera?** From our perspective, the range of features is impressive without feeling overly complex. I especially appreciate the customizable notifications; they’ve been extremely useful for diagnosing problems as they come up. So far, we haven’t had any issues. **What problems is Atera solving and how is that benefiting you?** Our team uses Atera frequently, especially for proactive monitoring and fault diagnostic, and it has become an essential tool for our daily operations. Furthermore, it allows us to perform essential tasks such as restarting devices, checking performance, and receiving alerts from anywhere, facilitating remote management. ### 23. Atera helped us manage endpoints and support requests more efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Emily H. | Infrastructure Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Atera?** What I appreciate most about Atera is that it combines remote monitoring ticket management and device administration in one platform. Before using it our technicians had to jump between different tools throughout the day. With Atera most of the information we need is available in a single workspace which makes support operations much smoother. **What do you dislike about Atera?** While the platform is easy to start using there are some advanced settings that take time to fully understand. New administrators may need additional training to get the most value from every feature. **What problems is Atera solving and how is that benefiting you?** Our biggest challenge before Atera was managing endpoints and support tickets across separate systems. Information was fragmented and technicians often spent extra time gathering details before troubleshooting a problem. ### 24. Atera’s Per-Technician Pricing Scales Perfectly for Our Growing MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Gestion T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** We operate as a managed service provider and telecommunications consultant for businesses across Montevideo and the wider region. Our biggest challenge was scaling our software costs as our client base grew. Atera’s per-technician pricing model has been the perfect solution for our MSP, because it lets us deploy the Atera RMM agent to thousands of client endpoints without our costs rising in step with every new device. **What do you dislike about Atera?** Because we operate in Latin America, our revenue is primarily in UYU, but Atera bills in USD. Currency exchange rate fluctuations mean our monthly software expense varies, which complicates our internal accounting ledgers. **What problems is Atera solving and how is that benefiting you?** Traditional RMM platforms penalized us for acquiring new clients by charging per-device fees. Atera flips that model, which allows uruguaycom to aggressively expand our managed services portfolio. ### 25. Atera’s Per-Technician Pricing Is a Lifesaver for Large, Distributed Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Poubelle M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** We manage waste-collection fleets and environmental logistics hubs across Europe, so our footprint is massive—from rugged tablets in garbage trucks to equipment at disposal sites. Atera’s per-technician pricing model is an absolute lifesaver. We can deploy the monitoring agent widely, while still paying only a flat monthly fee for our core IT staff at headquarters. **What do you dislike about Atera?** Because our operations span multiple regions, our facility managers submit tickets in both French and English. While Atera’s ticketing system is robust, the native automated translation features for the support desk are lacking. **What problems is Atera solving and how is that benefiting you?** In the logistics and environmental services sector, IT budgets are notoriously tight. Atera has completely decoupled our software licensing costs from our device count, which has allowed us to aggressively digitize our recycling plants. ### 26. Atera’s Per-Technician Pricing Makes Scaling Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Aradhya T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Atera?** For a growing managed service provider, Atera’s per-technician pricing model is, in my view, its single biggest advantage in the market. Most remote monitoring and management tools charge per endpoint, which aggressively penalizes you for onboarding larger clients. With Atera, we can deploy the monitoring agent to thousands of client PCs without feeling punished for scaling up. **What do you dislike about Atera?** The native reporting engine is functional, but it lacks the high-end polish needed for client-facing presentations. When I sit down for the quarterly business review with a client, I want to be able to hand them a beautifully branded PDF. **What problems is Atera solving and how is that benefiting you?** Before Atera, we were juggling separate, expensive tools: an RMM for monitoring, a PSA for ticketing, and a separate remote access subscription. Atera consolidates all three into a single, cloud-native dashboard. ### 27. Centralize Monitoring with Ease, but Dashboards Can Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Fabio R. | tecnico de informatica, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Atera?** I like to use a single platform for monitoring, this greatly speeds up daily support. I also appreciate the integrated remote access, which makes my activities much easier. The initial setup of Atera was smooth and quick, and in no time we were able to add devices and increase resource utilization according to daily needs. **What do you dislike about Atera?** I had some difficulties with the reports and dashboards; they could be more adjusted. At times, I felt the lack of more customization options for creating more detailed dashboards for management. **What problems is Atera solving and how is that benefiting you?** I use Atera to centralize monitoring and support, significantly improving device management. It streamlines our daily support, allowing integrated remote access. ### 28. Flat-Rate Pricing and Seamless Monitoring-to-Ticketing Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Chippy D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Atera?** The flat-rate pricing model per technician has been a massive help for our budget planning. Beyond the cost, the helpdesk ticketing system integrates smoothly with the device monitoring side. If a server goes offline, it automatically creates a ticket, so we can track uptime history accurately. **What do you dislike about Atera?** The reporting tool can sometimes take a minute to generate larger, data-heavy executive summaries. **What problems is Atera solving and how is that benefiting you?** It helps remove the guesswork around hardware lifecycles. We can generate quick asset reports that show clients exactly which workstations are reaching retirement age, which helps build trust and makes it easier to plan upgrades. ### 29. Atera satisfies all of our RMM needs at an affordable price. **Rating:** 4.5/5.0 stars **Reviewed by:** Colin B. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Atera?** I appreciate how easy it is to deploy, and the continuous improvements it has brought to our end-user environment. **What do you dislike about Atera?** Like with any RMM, you have to keep making adjustments to the configuration as you go. Over time, though, you end up with a custom RMM that’s tailored to your company’s needs. **What problems is Atera solving and how is that benefiting you?** This tool has been a major time-saver for our patch management. The ability to monitor systems remotely has also saved our helpdesk a ton of time. **Official Response from Gil Givoni:** > Hey Colin, Thanks for your praise, we are proud to continuously improve the service and offering of Atera, to tech and end customers alike. Developing your custom, tailor fit profile, folder and site management takes time, would be interesting to hear suggestions to improve this for you in our community https://community.atera.com ### 30. Atera’s AI Automation and RMM Made Device Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel C. | Endpoint Management Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Atera?** Atera has improved the way we manage end-user devices. The AI agents resolve common device issues quickly, and the automation helps keep our systems up to date without constant manual effort. The RMM tools provide clear visibility into overall device health, while the helpdesk integration ensures issues stay tracked from start to finish. Overall, the end-user experience has noticeably improved. **What do you dislike about Atera?** Device policies require careful setup to get right. Even then, a few edge cases can still escalate unexpectedly. The initial rollout also took some time, so it wasn’t as quick as I’d hoped. **What problems is Atera solving and how is that benefiting you?** It helped reduce device-related issues across the board. Downtime has dropped, support tickets have decreased, and employees are experiencing fewer disruptions in their day-to-day work. ### 31. Versatile, Feature-Rich Tool with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Maksymilian G. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Atera?** The product is very versatile, and the background tools make troubleshooting much easier. I like the ability to link devices to users, I've been very impressed with its functionality. I appreciate its integration with so many tools, which helps resolve a wide range of issues. **What do you dislike about Atera?** I find the reports difficult to customize, and it would be helpful to have the ability to run more advanced queries on the data. Some parts of the product also don’t feel very comprehensive or well optimized, which makes it harder to get exactly what I need from the reporting. **What problems is Atera solving and how is that benefiting you?** It helps me organize customer data and allows us to manage a large number of devices. Being able to manage multiple devices makes it easy to manage our customer' devices. It has simplified my workflow. ### 32. Solid Security Visibility with Instant BitLocker Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Hirak M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Our associates handle highly sensitive corporate data, including upcoming mergers, board minutes, and financial audits. Hardware loss is a massive risk. Atera provides a solid baseline for security visibility, and now I can instantly verify that BitLocker encryption is actively running on every single remote laptop. **What do you dislike about Atera?** The administrative session timeout settings feel rigid. I understand the need for strict security, but Atera logs my IT staff out quickly. If they step into the server room to physically inspect the NAS, they’re then forced to completely re-authenticate, including entering the two-factor codes again. **What problems is Atera solving and how is that benefiting you?** We previously had zero visibility into the security posture of laptops that rarely connected to the corporate office network. Atera helps us automate security compliance by scheduling and forcing security patches overnight, while also actively monitoring our devices. ### 33. Atera Makes Compliance and Audits Far More Manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Tanveer R. | IT Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Atera?** Atera supports compliance by enabling consistent execution. The AI agents follow defined rules, and automation helps ensure maintenance is completed on time. Reporting is useful during audits, and the logs provide clear traceability. Overall, compliance work feels much more manageable. **What do you dislike about Atera?** Compliance rules need to be set up carefully. For some audits, I still have to do manual checks. Report customization is possible, but it takes time to get it the way I want. **What problems is Atera solving and how is that benefiting you?** It reduced our compliance risk and cut down on manual checks. Audit preparation became much easier, and overall it improved my confidence in the process. ### 34. Atera’s Scalable Pricing Makes RMM for Every Device a No-Brainer **Rating:** 5.0/5.0 stars **Reviewed by:** Sachana J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Atera?** We operate a fast-paced corporate law and advisory firm, and we manage the technology for hundreds of attorneys and financial advisors. That requires an agile IT department. Atera’s pricing model is exactly what we were looking for, because we can install the RMM monitoring agent on every laptop and every office workstation without worrying about our software licensing costs inflating. **What do you dislike about Atera?** The native executive reporting modules are functionally sound, but they’re visually uninspired when I need to present internal IT metrics and security posture to the senior partners during the monthly board meetings. **What problems is Atera solving and how is that benefiting you?** IT costs were becoming a barrier to scaling our firm, and Atera completely decouples our software licensing from the device count, allowing us to seamlessly provision laptops. ### 35. Aters IT automation profiles: A Lifesaver for Large-Scale Data Validation **Rating:** 5.0/5.0 stars **Reviewed by:** Tanvir A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Atera?** My division manages massive e-commerce data validation tasks, particularly the heavy backend scripts required for address parsing and complex product taxonomy updates across the routing network. Aters IT automation profiles has been a lifesaver for us. We have dozens of heavy data-crunching nodes that occasionally suffer from memory leaks due to the sheer volume of address standardization they process. **What do you dislike about Atera?** The alerting thresholds for CPU and memory usage can be a bit rigid, because our taxonomy validation scripts cause massive, intentional CPU spikes when processing the new multi-cluster catalog. **What problems is Atera solving and how is that benefiting you?** Our data validation nodes were frequently crashing under heavy load, which caused delays in our e-commerce dispatch queues. Atera acts as an automated custodian for our infrastructure, helping us keep things running more smoothly. ### 36. Atera Makes IT Performance Predictable with AI Automation and Clear Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Jean D. | Director of Technology, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Atera?** Atera has made our IT performance feel much more predictable. The AI agents handle routine requests consistently, and the automation helps reduce day-to-day variability. The dashboards present trends clearly, which makes leadership reviews easier and more straightforward. Overall, planning feels more grounded and less reactive. **What do you dislike about Atera?** The executive dashboards need more customization, and some of the insights feel a bit too high-level for my needs. The initial setup also took a few rounds of iteration before everything was configured the way I wanted. **What problems is Atera solving and how is that benefiting you?** It improved predictability for leadership. There were fewer surprises, and planning became more accurate. As a result, trust in IT increased. ### 37. Atera’s One-Click Splashtop Remote Access Is a Lifesaver for POS Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sina G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Atera?** During the night, a frozen POS terminal can cause massive delays in the kitchen and frustrate the guests. Atera’s Splashtop remote access integration is a lifesaver. If a cashier reports a software glitch, I don’t have to drive across Islamabad; I just click one button in Atera and instantly take over the terminal’s screen. **What do you dislike about Atera?** When I remote into older, lower-spec terminals that are already maxing out their CPU running heavy hospitality software, using Splashtop remotely can cause the terminal to freeze completely. **What problems is Atera solving and how is that benefiting you?** Downtime on the restaurant floor directly impacts revenue and customer satisfaction. Atera eliminates the physical distance between the IT desk and the dining rooms, allowing us to resolve critical software issues instantly. ### 38. Incredibly Quick Setup and Instant Inventory Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Shahz A. | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Atera?** Getting the platform up and running was incredibly quick. We generated the agent installer, deployed it via Group Policy, and had our entire inventory populated on the dashboard within the afternoon. **What do you dislike about Atera?** The reporting templates are solid for standard metrics, but creating highly customized, niche reports takes a bit of trial and error to get the layout right. **What problems is Atera solving and how is that benefiting you?** We lacked a central repository for our hardware asset data, which made lifecycle management difficult. The Duto discovery and inventory features keep our hardware tracking accurate without the need for manual audits. ### 39. Centralized Interface and Fast Agent Setup Save Time **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2026 **What do you like best about Atera?** The main interface brings everything into one central view, which helps save us a lot of clicks during the day. Setting up the monitoring agents on new workstations takes almost no time, and they start reporting telemetry immediately. **What do you dislike about Atera?** The mobile app feels a bit stripped down compared with the desktop browser version. **What problems is Atera solving and how is that benefiting you?** We were struggling to keep track of software patch compliance across our eighty different remote offices. This software helps automate OS updates overnight, which has drastically cut down our vulnerability surface and saved our team hours of manual deployment work every week. ### 40. Works well with Windows not so well with Mac **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Atera?** I love the fact that this product auto detects products in the domain and sends back the information without having to constantly perform network scans or manually entering each device into the platform. **What do you dislike about Atera?** The lack of use with Apple devices, it would be nice to have an all in one solution for both Windows and Apple but Apple is very stubborn so I think its difficult for any solution to have hands in both and work effectively. **What problems is Atera solving and how is that benefiting you?** Atera is monitoring our staff devices and recommending patches and updates so we do not have to monitor every piece of hardware we have throughout our district. We may also be moving away from Spiceworks for our Ticketing System and utilize Atera for that as well. **Official Response from Gil Givoni:** > Thank you for sharing your experience with Atera! It's great to hear that the auto-detection feature has been helpful for managing your devices, saving time and effort. We've recently added more features to Mac - worth checking out! It’s understandable that the compatibility with Apple devices can be a challenge, given their unique requirements. Hopefully, future updates will continue to improve cross-platform support. Atera’s monitoring and patch management seem to be providing significant benefits, especially in helping you streamline device management and move away from Spiceworks for ticketing. That sounds like a great step forward! If you'd like to share suggestions or connect with others, you can visit the Atera community here: https://community.atera.com. ### 41. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Atera?** That we use you for multiple items in one platform that are not all charge seperate **What do you dislike about Atera?** The pricing just shot up it seems to fund Robin the AI platform but not including it in the price increase. **Recommendations to others considering Atera:** If you are looking for an RMM that is secure and has multiple functions while allowing you to grow as an MSP then i recommend Atera. **What problems is Atera solving and how is that benefiting you?** It is ticketing and remote access platform as well as patch management. **Official Response from Gil Givoni:** > It’s incredibly rewarding to hear that you appreciate our continuous improvements and commitment to enhancing features instead of removing them. That’s a core part of how we build — with our users in mind, every step of the way. Your feedback on the mobile app and time entry is noted and appreciated — we’re always looking for ways to improve the mobile experience, and comments like yours help guide that progress. Also, thank you for the recommendation to others! Knowing that Atera supports your growth as an MSP — from secure remote access to ticketing, patch management, and inventory — is exactly what we aim to deliver. If you’d like to connect with other Atera users or share ideas for future improvements, we’d love to have you in the Atera Community! ### 42. Atera’s Technician Pricing Scales Perfectly for Managing Hundreds of Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Ilcortle S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Atera?** We manage the data infrastructure, back-office IT, and network for premium hospitality venues. Restaurants, in particular, have a massive footprint of endpoints—kitchen display systems, reservation iPads, and back-office Windows PCs. Atera technician pricing works best for this setup, because we can deploy the monitoring agent to hundreds of restaurant devices without paying a per-endpoint fee. **What do you dislike about Atera?** Because we manage fast-paced hospitality environments, our alert thresholds need to be very specific. While the Atera system is good overall, customizing alert suppression during off-hours can be tedious. **What problems is Atera solving and how is that benefiting you?** Hospitality IT operates on razor-thin margins and requires zero downtime during service hours. Atera allows us to monitor the restaurant’s digital heartbeat continuously, helping ensure that impending hardware failures are caught early. ### 43. Monitoring, Remote Access, and Ticketing—All in One Organized Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mendo Z. | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Atera?** One of the biggest improvements for us has been having monitoring, remote access, and ticket management available from the same platform. The interface feels organized without becoming cluttered, and even team members who hadn’t used similar software adapted quickly. **What do you dislike about Atera?** Some automation rules require a bit of testing before they work exactly as expected. I’d also like to see additional dashboard widgets for more customized monitoring. **What problems is Atera solving and how is that benefiting you?** This has centralized many IT support activities that were previously spread across different applications. As a result, we respond to technical issues faster and spend less time switching between systems. ### 44. Atera’s AI Automation Builds Trust with Reliable Fixes and Transparent Logs **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan W. | IT Automation Architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Atera?** Over time, Atera has increased our confidence in autonomous IT actions. The AI agents reliably handle common fixes, and IT Autopilot takes decisive action when needed. This automation helps reduce mistakes, while the logs provide the transparency we need to understand what happened and why. Overall, our trust in the system has grown steadily. **What do you dislike about Atera?** My confidence in it builds gradually, though a few exceptions still require oversight. The setup also takes care, since you need to define the rules carefully. **What problems is Atera solving and how is that benefiting you?** It has enabled safe autonomy. The manual workload has decreased, and resolution speed has improved. IT teams now rely on the system to keep things running smoothly. ### 45. Affordable Per-Technician Pricing That Fits a Non-Profit Budget **Rating:** 5.0/5.0 stars **Reviewed by:** Alero T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Atera?** Running IT for a non-profit organization means we have to be incredibly careful with our budget. We support dozens of field workers operating in rural communities, and Atera’s per-technician pricing is affordable for us. We also don’t get penalized for adding more donated laptops to the network for a new outreach program. **What do you dislike about Atera?** The network discovery add-on struggles with the fragile, cellular-based routers we use in our remote field offices. When we trigger a scan to map the connected devices at a new rural community center, the network tool frequently causes massive latency spikes. **What problems is Atera solving and how is that benefiting you?** Before deploying Atera, an IT issue at a remote project site meant a field worker had to board a bus and travel four hours back to the main office just to have a corrupted application reinstalled. ### 46. Intuitive Interface, Powerful Integrations, and Excellent RMM Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Nouel P. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** I like that it offers useful integrations and that the interface is quite intuitive. That’s one of its biggest advantages, because it makes it easy for new users to understand the platform and use the system efficiently. I also love Atera for remotely managing our clients’ endpoints, and the RMM alerts are excellent for monitoring endpoint status and staying on top of any issues. **What do you dislike about Atera?** I have nothing negative to say about this platform, I find it very easy to use and it perfectly suits our needs, significantly improving my workflow. **What problems is Atera solving and how is that benefiting you?** Atera has undoubtedly opened up many possibilities for automating our workflow management. It lets us restart services on demand and collect valuable information and metrics about how our software performs on our machines. ### 47. Seamless Remote Management with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Atera?** I like Atera's patch management and software management capabilities. It lets us push packages or critical updates to users in the field without them needing to come back to the shop or be touched by a tech. It keeps our users focused on their tasks while allowing technicians to handle backend issues, which is really helpful. **What do you dislike about Atera?** I found the configuration aspect in profile management a bit confusing at the start. Also, the patch management requires setting up separate config policies for reboot, which is a little confusing. It would be better if these were on one screen. Another challenge was the installation process which needed a second notification through email to get the software installed, preventing it from being easily pushed as a GPO package. **What problems is Atera solving and how is that benefiting you?** I use Atera for monitoring client machines and enabling off-site communication with tech services. It lets me push software updates remotely without needing techs to handle it in person. ### 48. Atera’s AI Automation Helped Us Cut IT Costs and Overtime **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | IT Finance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** Atera has helped us lower our operational IT costs. Its AI agents have replaced some manual work, and the automation has reduced our need for overtime. Having more consolidated tools has also cut down on licensing expenses. The reporting makes it easier to see where time is being saved, and overall our cost control has improved. **What do you dislike about Atera?** Cost insights are useful, but they require some initial setup to get them working properly. A few of the savings I’ve seen feel more indirect than immediate. Also, the automation rules aren’t quite plug-and-play and usually need some tuning before they behave the way I want. **What problems is Atera solving and how is that benefiting you?** It helped reduce our operational expenses. Productivity increased, and resource planning improved as well. Overall, it made our IT budgets easier to manage. ### 49. Affordable and easy to use endpoint management system for MSP's **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Atera?** Quite easy to use, it has most of the things you need to be able to manage endpoints and you have the option to connect to an endpoint in two different ways. **What do you dislike about Atera?** Feels a bit incomplete, although their options are quite vast, the UI could use a bit of polishing here and there, display of results could be a bit better tuned and the mobile app really needs work on it. **What problems is Atera solving and how is that benefiting you?** They have a list of things they are implementing with timelines, etc. They have an Ai system in place which seems quite good, I havent tested it just yet as it might seem out of my budget, but if its something that they would embed onto a normal license then I would be really happy to try it out. I like the alerts it sends me when a server goes down or an endpoint that is supposed to be on all the time. ### 50. Atera Unifies Monitoring, Ticketing, and Remote Support Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Sharu M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Atera?** Our support team previously had to switch between separate applications for monitoring, ticketing, and the remote access process. Atera simplified this by bringing everything together in one platform. Device details are much easier to access, and moving from an alert to a support session is very quick. **What do you dislike about Atera?** I’d like a few more options for customizing the technician dashboards. Also, some reports need additional visual breakdowns to make the information easier to understand. **What problems is Atera solving and how is that benefiting you?** This has streamlined our daily IT support work and reduced the time we spend navigating between different systems. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A41%3A12+-0500&secure%5Bsession_id%5D=6f13303f-6728-4727-a3a7-7c5c0a948103&secure%5Btoken%5D=c058a384bd07c7cb804c00f5e28c46ac0a0d73370f61c34d8822c2d99ebbdc39&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - 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[ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,602 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,949 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) - 4.4/5.0 (198 reviews)